Name: Piazza Pitti Palace
Address: Piazza Pitti 13, Florence, 50125, IT

10/10

Exceptional

02 Jul 2026

Eva

Magical stay in the Imperial Suite. Spacious rooms with beautiful, whimsical decor. I lived for relaxing on the little balcony overlooking Pitti Palace in the long light of the sun with my morning coffee or pre-dinner wine. Great people watching from that vantage point and so peaceful. (Note: I believe this is the only room with a balcony.)

The staff was gracious, helpful and kind.

I was suspicious of the air conditioner at first. I turned it on with a remote control by following the instructions on a laminated card and it was so quiet, I thought operating it was beyond my technical prowess. However, the room cooled quickly (and it was 95°F outside!), the unit is just surprisingly quiet.

We did not have breakfast at the hotel. You need to reserve it the night before and there is an incremental fee. It looked robust and worth it, we just preferred to grab something small in the bustling cafes on the street. There is a Nespresso machine in the room with complimentary pods. This is very important to me...sometimes I even search hotel reviews for the word \"coffee\" to make sure I have easy access.

This not your typical hotel (book a chain hotel if that's what you're looking for), rather it's like staying as a guest in a home well-appointed with antiques and fluffy towels. It is quirky in some ways: locked gate out front, elevator the size of a shoe box (I took the stairs), and a room key the size of a small kitten (I kid).

It felt like an experience made with love.

Partner

10/10

Exceptional

05 Jun 2026

Andy

The room definitely had old world Italian feel being across the street from the actual Pitti Palace. The room was clean and well equipped. Our room had a balcony overlooking the palace court and main gate. Location was perfect to walk to all landmarks and amazing restaurants not to mention gelato!!

Partner

6/10

Pleasant

02 Jun 2026

kevin

To some, this will be a great experience, but in 2026 it isn’t.
Clumsy entrance, terrible lift, no support staff 6pm-9am! No breakfast, no phone charging facility, no privacy whatsoever with the bathroom and generally a complete lack of empathy with customers paying £300 a night.
For our British and American friends…….Avoid.

Partner

10/10

Exceptional

01 Jun 2026

Lachmee

This venue was perfect for first time luxury travelers who like to have access to the central points but appreciate 6 degrees of seperation. We loved the charm of our suite and appreciated how well appointed the formal bedroom, bathroom and sitting room were. The staff treated us very kindly and made our stay a Florence one of a kind. We enjoyed our stay and would recommend to anyone who wants to have the royal experience without having special ammenities like a gym or swimming pool.

10/10

Exceptional

17 May 2026

Jennifer

We had a very difficult time communicating with the property as we were going to arrive after 7pm and needed to give ID’s and then assessor check on instructions.
Although I emailed the property many times, we never got a link or instructions on how to check in. Luckily a woman was still on the property at 7:30 PM.!!!

This was the only negative we experienced… and that was swiftly swept away once we opened the door to the property!!! it will absolutely take your breath away and is in a great location. 100% recommendation and well worth every single euro.!!!

Thank you!

Friends

10/10

Exceptional

10 May 2026

Kristen

Absolutely perfect. If we return to Florence, we will stay there again.

Partner

10/10

Exceptional

08 May 2026

Gabriel

Yrs

10/10

Exceptional

22 Apr 2026

Thomas

The room was beautiful, actually the one in the picture with the balcony. Very convenient and comfortable. Helpful caring staff!

Partner

10/10

Exceptional

22 Mar 2026

Andres

Great stay close to everything

6/10

Pleasant

16 Dec 2025

Kimberley

Bring wash clothes! A lot of deferred maintenence. Staff was super nice. Location was good. Shower handle, and fixture and toilet seat broken. Front door lock took about 10 minutes to unlock. Guy next door yelling - seemed like he was in my room. Bed was clean and comfortable.

8/10

Excellent

06 Dec 2025

Dinora

The staff was super nice and helpful. The room was clean.

Friends_and_family Family

10/10

Exceptional

28 Nov 2025

Jennifer

Definitely an amazing value for the price. Secret hidden bathrooms and our own steam shower and tub spa! The staff was very helpful and courteous. The location was perfect, both quiet and walking distance to everything we wanted to do.

10/10

Exceptional

10 Nov 2025

Fatta

This was a last minute reservation in Firenze and we lucked out. The location is excellent, within a 3 minute walk of the Ponto Vecchio bridge (in the more interesting side). The room felt as if we were staying in a literal palace, with beautiful original art and delightful staff. Only one minor deficiency was the quality of the WiFi, but I suspect this is a regional issue. Would definitely come back here.

Leisure Partner

10/10

Exceptional

26 Sep 2025

James

The staff were truly wonderful at Hotel Piazza Pitti Palace and Letizia made sure we were completely welcomed and comfortable immediately on arrival which was a lovely personal touch. The location of the hotel is terrific, we were able to see so much of what Florence had to offer for dining and site seeing and the suites were very clean, spacious and beautifully decorated. 10/10 we will definitely be staying there again amazing birthday treat!

Leisure Partner

10/10

Exceptional

17 Sep 2025

Salvador

Was in walking

10/10

Exceptional

25 Aug 2025

Victoria

Amazing location! 5 minute walk to the Ponte Vecchio bridge.

The staff and room were amazing. I would recommend to anyone!

Leisure Family

10/10

Exceptional

02 Aug 2025

Kristen

Property itself was amazing! Very noisy area outside the property made difficult to sleep until late evenings

Leisure Family

10/10

Exceptional

25 Jul 2025

Wojciech

Loved the hotel and friendly staff

Leisure Family

4/10

Poor

19 Jul 2025

Orniel

Need better elevator, Wifi and ice for the rooms.

10/10

Exceptional

14 Jul 2025

Liz

THE place to stay in Florence! Perfection!

This is the place to stay in Florence!!! It’s beautiful and feels like you’re in a Pitti Palace guest house with the murals and furniture, but beyond the aesthetics, the location couldn’t be more perfect. Delicious restaurants right outside and steps from the Ponte Vecchio. My family fell in love with this place immediately and my son even volunteered to do a silly photo shoot for the reviews. Enjoy!

Friends_and_family Family

10/10

Exceptional

08 Jul 2025

Michael

.

10/10

Exceptional

29 Jun 2025

andrew

Absolutely gorgeous!!

10/10

Exceptional

04 Jun 2025

Magda

this is truly a masterpiece of a hotel. whoever designed and runs it must have a great taste. every touch is thought of. the interior, comfort, fresh flowers. if you care for esthetics please do yourself a favor and stay here. you are across palazzo but you feel like you are staying in it! super lovely stuff.

Leisure Family

10/10

Exceptional

04 Jun 2025

Melani

Quaint, clean and comfortable. Everything we needed!

Leisure Friends

10/10

Exceptional

19 May 2025

Svetlana

Unforgettable memories, super kindly stuff.

Leisure Family

10/10

Exceptional

19 May 2025

Haojiang

Very nice and quite location

Leisure Family_with_children

10/10

Exceptional

10 May 2025

Eva

Very authentic for the time period; frescoes. spacious; beautiful.

Leisure Family

10/10

Exceptional

02 May 2025

Wendy

If you want to experience a taste of old world elegance for a nominal cost, and be within easy access to the Uffizi and Pitti Palace this is the place to stay. Easily walkable from the train station and perfectly situated directly across from the Pitti Palace. Sleep with the old world Masters surrounding you with authentic tempura frescos on the walls and ceilings.
The staff are extremely helpful and friendly. We were provided recommendations for local restaurants, sights to see and places to go that were not on the tourist tracks. If I had more time I would stay longer. It will definitely be on my 'places to return to' list.

Leisure Partner

10/10

Exceptional

28 Apr 2025

Alexis

I stayed in the deluxe suite and it was genuinely the most beautiful hotel room i’ve ever stayed in. It has a very italian feel (rustic, artistic and romantic) with modern bathrooms. The sauna was very much needed and the jetted bath was amazing. The staff as well were lovely and very accommodating. I truly couldn’t have asked for a better stay, thank you! I cannot wait to be back!

Leisure Partner

10/10

Exceptional

16 Mar 2025

Heather

Awesome Florence hotel

We loved staying here. It was unusually beautiful and perfectly located. The staff is so nice and helpful.

Friends_and_family Family

2/10

Poor

24 Feb 2025

mingqiang

very bad experience

I want to share my bad experience of what happened when I stayed in their suite on 2/14 night. I booked their Jetted tub, city view suite because we want to celebrate Valentine's day but we didn't expect that their room would have a power outage. We only used their hair dryer . Their reception was off after 7pm and she didn't tell me that how to handle it. She did left the emergency contact but we don't have phone service to call their number. We need to contact our phone company from our country to add international phone plan to contact them. We also don't use WhatsApp app. I can't imagine what happened if we don't find anybody that night and the hotel reception should tell us how to handle this kind emergency situation when they check in. I try to explain how my bad experience when I check out but reception told me that is normal happened. I wrote an email to them but never reply. Don't Waste money to stay .

Partner

8/10

Excellent

15 Jan 2025

Heather

Loved the room, loved the location. Directly across from Pitti Palace and within walking distance to many great sites. A quick five minute walk to the Ponte Vecchio. We had a 2 bdrm/2 bath suite which was huge and having two bathrooms was great. Didn’t have much contact with reception but enjoyed our stayed. Shopping and restaurants all around. Would stay again.

Friends_and_family Friends

10/10

Exceptional

06 Nov 2024

Kerry

The most beautiful room I have ever stayed in!

Leisure Partner

10/10

Exceptional

27 Oct 2024

Angela

Love, love, love this place! Our room was work of art and so enjoyable. The staff is AMAZING - the gal at reception is so very sweet. The room was beautiful and comfortable. They are close to all the sites and the neighborhood is fantastic. I will always stay here when we go to Florence! Thank you so much for a beautiful stay.

Business_and_leisure Partner

10/10

Exceptional

23 Oct 2024

Christina

LOVE PIAZZA PITTI PALACE

This was the ,ost amazing place I have stayed so far in my travels! Everything was as perfect as you can get!

Business Self

10/10

Exceptional

10 Oct 2024

Verified traveler

Beautiful suite within walking distance of many local favorite sights. Staff fantastic. Room was beautiful.

Friends_and_family Family

4/10

Poor

23 Jul 2024

Victoria

Loved the property’s location, directly in front of the Pitti Palace. Less than 5 minute walk to the Ponte Vecchio, which connects to all of Florence. Did not like the condition of our room, and the experience we had when a leak was discovered in our room.

Leisure Family

10/10

Exceptional

16 Jun 2024

jessy

We loved our stay and our incredible room. Our balcony overlooking the street was the downtime we needed to relax in between exploration. The staff was incredibly accommodating and front desk went out of their way to help us make a train when there was a cab shortage.

Leisure Friends

10/10

Exceptional

26 Nov 2023

Richard

All the staff we encountered were excellent, being most helpful on arrival as we were a little before check in and the housekeeper, Anna did everything she could to help with luggage and car arrangements as there is No parking on-site. Parking is 30 euro per day. Carolina was fabulous with her recommendations for restaurants and letting us know that the streets were closed on our departure day and helping us coordinate a plan with luggage loading with the garage. Directly across from the Pitti Palace, the location was perfect as it was out of the congestion in central Florence but no more than 10 minutes walk to all the central attractions over the Ponte de Vecchio bridge. The suite was incredibly well decorated and the bathroom luxurious!
A wonderful location for a honeymoon or two seventy-year olds dream place!

Leisure Partner

10/10

Exceptional

07 Nov 2023

Hayley

Most beautiful stay ever! Enjoyed every second we spent here. Thank you! Will be back!

Leisure Family

10/10

Exceptional

04 Oct 2023

William

Florence as it is imagined!

The hotel is beautiful. The antiques and art are unbelievable. Reception and managers all charming and helpful. Some minor items need repair (tile on bathroom floor). It is very clean, however and I appreciated the charm and beauty of staying in such a remarkable property.

Partner

10/10

Exceptional

29 Sep 2023

Neil

Beautiful room; wonderful location; thoughtful service

6/10

Pleasant

29 Sep 2023

Yi

The room has good paint on the wall which looks beautiful! Room is clean but pretty old and not quiet, you can hear the voice from you neighbor.
Staff service is limited as they are not at the hotel most of the time (I feel this property is more like a B&B than a hotel).
Not easy to call taxi, so plan earlier when you have to catch a train.

Leisure Family

6/10

Pleasant

26 Sep 2023

Yi

This property has nice paint on the wall , it’s very beautiful.
Room is clean but kind of old.
Facility in the room is good, it has everything we need.
Transportation is not easy!! You will need a taxi to the train station, but it’s not easy to call a taxi there. I almost missed the train when I left the hotel. I asked the staff to call a taxi for me , and she did it for me. But taxi didn’t come! And I asked another staff to call taxi for me, she said “no taxi is available”. Then we have to stand in front near the gate to call taxi by ourselves. Fortunately we got one and arrived the train station 3 mins before the departure time.
So , remember to plan earlier if you take train!

10/10

Exceptional

11 Aug 2023

Mark

The staff and grounds are amazing! 🇮🇹😍

Leisure Family

10/10

Exceptional

11 Aug 2023

Scott

Beautiful property, great location, Air Conditioning!

10/10

Exceptional

01 Jul 2023

William

A Palatial Hotel

The room was magnificent and the staff epitomized professionalism. The location is ideal.

Friends_and_family Family

10/10

Exceptional

18 Jun 2023

Maria

Ginevra and Sofia were wonderful. This place is ABSOLUTELY stunning, starting from the beautiful frescoes painted in the room’s ceiling, till the decor and details- it truly looks like a palace. The rooms are wide and ours at least had three spaces, the bedroom and the living room and the bathroom. The hotel was conveniently located right in front of the Pitti palace, and within walking distance to the Ponte Vecchio, and many dining and shopping destinations. We will definitely be coming back this place which is amazing and we can’t say enough good things!

Leisure Partner

10/10

Exceptional

18 Jun 2023

Polly H.

The room was BEAUTIFUL. Perfect for 4 people. The only strange thing about the room was the bathroom had glass doors which did not lend itself to a great amount of privacy. Once we got used to managing bathroom times, the rest of our stay was fabulous. The hotel is about- a must see in Florence .300 feet from the Pitti Palace

Leisure

10/10

Exceptional

01 Jun 2023

Cathy

Such a great hotel. From the minute you check in Letizia welcomes you with marshmallow candies that are delicious. She walks you to your gorgeous room and you are taken back to the 1600s but with the ultimate comfort. The bed is extremely comfortable. The kitchen is equipped with drinks and water, and the Jacuzzi spa tub in the spa room is just waiting for you to jump in. Best experience ever!!!!

Leisure Partner