Name: The Lexington Hotel, Autograph Collection
Address: 511 Lexington Ave on 48th street, New York, 10017, US

The Lexington Hotel, Autograph Collection

New York Area - NY · United States

511 Lexington Ave on 48th streetView location

100 reviews shown

4/10

Poor

20 Jul 2026

Hans

Great location for a hotel in the heart of NYC. Housekeeping, valet, and bell captain are really good and helpful. However the management has no control over the property. They are overbooked, can’t solve problems in a timely manner, and make promises they can’t keep. We arrived at 6pm, got our room, which was the last available, at 7pm, but there were no beds for our kids to sleep (we booked a room for 4 people). It took until 10:30pm to bring one rollaway bed and improvise another one on a broken sofa. Definitely not a 4 start rating or service, two stars at best.

Family_with_children

2/10

Poor

20 Jul 2026

Ana Paula

Had to change room 3 times in 3 days due to broken items in the room

Self

8/10

Excellent

19 Jul 2026

Tamar

Wish the room was a little more spacious and had a fridge the lady who was doing housekeeping on my floor was very helpful didn't get a chance to do the restaurant or bar maybe next time

Family_with_children

10/10

Exceptional

18 Jul 2026

Kenesha

Our room was clean and comfortable. Staff came daily to clean and restock towels without us having to request it. It's in walking distance to lots of restaurants and activities, as well as a subway stop if you want to venture out further. We didn't use any of the included amenities, but our room came with a daily $35 restaurant voucher, bottle of water for each guest, and city bikes rentals. We were two women traveling alone and we felt safe walking in the surrounding area at night.

Family

10/10

Exceptional

16 Jul 2026

Thyais

Convenient; clean; hospitable!

Partner

8/10

Excellent

16 Jul 2026

Lakeisha

We were told that there's a daily $35 credit for the bar, but we were charged a daily $35 Destination fee so what was the point of that. The room was clean but it also smelled like mildew. The location is very convenient which was great.

Friends_and_family Friends

8/10

Excellent

15 Jul 2026

Avraham

We did not get breakfast

Family

6/10

Pleasant

14 Jul 2026

Jemel

The overall stay was below average at best. While I’m not sure how this compares to other hotels in New York, I was ultimately disappointed with my experience. My first room had a broken air conditioner, and the temperature reached 88 degrees. As I went downstairs to request a room change, I encountered two other guests who were also experiencing maintenance issues, including a broken TV and another malfunctioning AC unit. My second room had working air conditioning, but the shower leaked badly, causing water to pool on the bathroom floor every time it was used. I rarely leave reviews unless a stay is either exceptional or falls well below expectations, and unfortunately, this experience was the latter.

Friends

4/10

Poor

14 Jul 2026

Mystic

The wifi was good, but there was no streaming services on the tv. Rooms a/c wasn't that great. No fridge nor microwave- so I wouldn't recommend if traveling with a toddler. Housekeeping was great, and as helpful as possible. Other than that- rooms were not as pictured when booking. Location was great, so everything was walking distance, just personally would not stay here again.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Christopher

Everything was great

Partner

10/10

Exceptional

14 Jul 2026

Jennifer

Such a nice hotel, four blocks from GCT. Everyone was very kind.

Friends

10/10

Exceptional

14 Jul 2026

Natacha

The bed was very comfortable. I would recommend this place.

Family_with_children

10/10

Exceptional

13 Jul 2026

Robert

I was impressed with the cleanliness of my room and the professionalism, courtesy and helpfulness of the staff.

Friends_and_family Friends

6/10

Pleasant

13 Jul 2026

Kaila

The tub was clogged. I called that night to come get it done, they didn’t come until the morning after I called again. The toilet was also leaking - I called to report that as well.

Friends

10/10

Exceptional

13 Jul 2026

Craig

Clean spacious room, very friendly and helpful staff. Free water given out in the shop all day long which was a nice touch. Great location!

Cannot fault anything, 100% will stay again.

Self

10/10

Exceptional

12 Jul 2026

Miriam

Centric location, very convenient

Partner

10/10

Exceptional

12 Jul 2026

Josephine

Quick, easy and early check in. ➕➕. Room was clean and comfy. Great location too.

Partner

2/10

Poor

12 Jul 2026

Germiya

Wasn’t worth it the bathroom smelled like pee the tub was stopping up while taking a shower the phone wasn’t working the ice machines were out of order on every floor but one. The rooms are small. A guest put food outside there room that morning and when we came back in at 1am the plate of food was still in the hallway way no one came to clean our room like I asked first night they were out of wash towels they hold a extra 200 per room once you get there and 40 dollars per day for extra fee. Hallways had crumbs on the floor even though I seen house keeping that morning the higher up floor looked way cleaner so I’m assuming the double digit numbers get better treatment didn’t get a chance to have breakfast you get a 35 dollar credit but if it’s two of you the other person pay 35. Overall I was not happy if you a frequent stay person then the better the room didn’t have a chance to check out the bar but I believe you could use a credit for the or breakfast one of the two.

Family

2/10

Poor

12 Jul 2026

Deja

The room was dirty, you could not call to the front desk because they were so busy, checkin and out lines were very long

Self

8/10

Excellent

12 Jul 2026

Beth

Great staff and location Room clean and perfect for mother daughter trip

Family

6/10

Pleasant

11 Jul 2026

James

I’ve stayed at the Lexington 4 times now. Each time it has become worse and worse. In the last 2 stays. 2/5 elevators were down. Causing significant backlog of ppl. Additionally every single ice maker, yes every single one on was messed up and not working. To pay what you pay for at the Lexington and not even be able to get ice is wild.

Partner

8/10

Excellent

11 Jul 2026

Ollin

Mattress too soft.

Self

2/10

Poor

10 Jul 2026

Natalie

I got bitten by bed bugs. Additionally, I paid ahead through Expedia and the hotel tried to charge me as if I didn’t pay yet. If I didn’t receive notifications from my bank, I wouldn’t have known they tried to do that.

Partner

8/10

Excellent

10 Jul 2026

Robert

This hotel is just a few city blocks from pretty much everything! Very classic modern hotel, leaning towards the original art deco fashion. The front staff were welcoming, providing good recommendations for food in the area and the hotel was very clean and relaxing. The rooms themselves were a little smaller than I expected, but was satisfying as I'm just a solo traveler. My room didn't include a mini fridge, but I was happy to see that they provided noise canceling options in the drawer, paying attention to the fact that the city never truly sleeps.

Subway stops near by (just a few blocks) and an attached Starbucks within the hotel. I'd say, overall, a great stay!

Self

6/10

Pleasant

09 Jul 2026

james

I stay in approximately 100 Marriott properties per year. The hotel is old and definitely need some updating and renovations. The location is ideal for Midtown Manhattan theater, districts, restaurants. It was reasonably priced and may stay again in the future.

Partner

8/10

Excellent

08 Jul 2026

Stacey

Cleaning staff where very friendly and helpful!

Partner

10/10

Exceptional

08 Jul 2026

Shiva

Always a great experience. I love the stay, the location, how accessible it is from the subway. The staffs are amazing.

Friends

8/10

Excellent

07 Jul 2026

Colm

Great location but hotel is a bit dated. It was also very hot and the room temp a would not go below 76 degrees

Self

8/10

Excellent

07 Jul 2026

Maria

Close to a lot of neat places

Family

10/10

Exceptional

07 Jul 2026

Kartik

Great room. Awesome location

Partner

6/10

Pleasant

06 Jul 2026

Rebecca

The vent was clogged and I was there at 100 degree temps. Extremely basic. The bathroom in common area was always dirty.

Family_with_children

6/10

Pleasant

06 Jul 2026

Shawna

Would not stay here again. Would not allow early check-in. Baggage check-in requires cash when leaving bags. Does not allow charge to the room. Left the do not disturb notice on my door each day and nonetheless, housekeeping still came into my room and refreshed. Rooms in person are tired and not as fresh as they appear in photos. Also, daily resort fee is high and “credits” are hard to use.

Self

6/10

Pleasant

06 Jul 2026

James

Relatively old property, needs renovation as most New York City hotels do. Had to change rooms three times in two days. I stay a lot at Marriott properties and was somewhat disappointed. For New York City it is well located and safe.

Friends_and_family Friends

10/10

Exceptional

05 Jul 2026

Alona

Great location, great room and great staff

Friends

6/10

Pleasant

05 Jul 2026

Catherine

The hotel was beautiful and in a great location. We were disappointed in the policy of charging an additional $40 per night, $35 per night can be used towards food or drinks. Sounds fair. My husband and I used it for breakfast, $79 for a buffet the quality of what most budget hotels would include in the amenities. Mediocre at best. Also, at 2:30 AM we had a guest open our door with a key that the front desk gave to her while assigning the room we already occupied. Mistakes happen but when we told the front desk we barely got an apology.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Douglas

Great location, clean room, easy check in and out. First room TV was not working and told not repairable so had to transfer to another room. Normal size room for a NYC hotel room at this price point.

Partner

10/10

Exceptional

04 Jul 2026

Matthew

I have no choice but to give this place 5 stars. An angel woman checked me and my boys in. She saw that we were tired from the red eye flight the night before. She allowed us to check in early which was so needed. We were able to take a nap, have a place for our bags and not worry about returning to check in. That single act changed the whole day/trip for us. I wish so badly I remembered her name. The location near grand central was a huge perk too. I would stay here again.

Friends_and_family Family

2/10

Poor

03 Jul 2026

Irene

It was not a good experience terrible customer service, property was ok. I would not recommend to stay there

Self

10/10

Exceptional

02 Jul 2026

Amy

Location, amenities, and unique features of our room.

Family

2/10

Poor

01 Jul 2026

Kris

The bathroom is tiny. Air conditioner is loud. Toilet is do hard to flush and when it does, it is super loud. Breakfast is nothing. Margarita was $31…ridiculous!!! There was an 18% service fee added to the tab.

Partner

10/10

Exceptional

01 Jul 2026

Bhesh Raj

Good

Friends

10/10

Exceptional

30 Jun 2026

Cameron

It was great! The staff was amazing and it was my first ever in New York and this hotel. Definitely recommend

Friends_and_family Friends

6/10

Pleasant

30 Jun 2026

Augusto

La Atencion me dejó muy decepcionado. Desde el check in que fue tardío e incómodo, hasta la estancia que no hubo un solo día en el que no tuviéramos problemas de Limpieza. Las únicas dos cosas que puedo rescatar es la buena posición del Hotel, cerca de todo y el gimnasio, que es espectacular. Lo demás muy por debajo del estándar de un Marriott.

Family

10/10

Exceptional

30 Jun 2026

Harold

The Lexington never disappoints me! Staff friendly and accommodating. Room nice clean & quiet. Can’t wait until my next stay

Partner

6/10

Pleasant

29 Jun 2026

Alfonso

Good location and room size. Rooms need to be updated, bathroom with stains and overuse making it seem dirty. Broken window blinds.

Family

6/10

Pleasant

29 Jun 2026

Brian

Mediocre hotel for the price

10/10

Exceptional

29 Jun 2026

Krystal

I stayed here for conference and the service was great!

Self

10/10

Exceptional

28 Jun 2026

RAJINDER

Very good

Friends

4/10

Poor

28 Jun 2026

Nicole

The positives were the staff being friendly, the location of the hotel, and the bed was comfy. Other than that, wasn’t thrilled with this property and likely won’t return. The room/bathroom had a very unpleasant odor, like a wet gym bag or when a teenage boy sweats and doesn’t air his room out. The carpets need to be removed. There was no fan/ventilation in the bathroom so it just smelled musty and unpleasant. No coffee maker in the room, no mini fridge, the toilet was one you’d find in a public restroom with the silver button on the side which was kinda tough to push. We could also hear the toilet above us every time they flushed (old building). But what was really frustrating was the valet parking fees. Be aware, they advertise $80 but that’s for small cars. We were charged $120 for a mid-size SUV after taxes and a bunch of weird fees. I owed an additional $158 after check-out with parking and “destination” and state fees. So all together, for one night plus 18 hours parking my car, it cost me $490. Just wasn’t worth it with the stink and outdated room.

4/10

Poor

27 Jun 2026

Heather

When we checked in, the clerk informed us of a continental breakfast. They promote it as if it is included with your stay. Beware; it is not. They charge 35 a person for the most basic spread that would be free in most hotels. Soggy eggs, bacon and bagels. .. not even a waffle maker.

They purposely don’t charge you at your table, instead asking for your room number. The AC barely works in the room. Better off at the Hilton Garden where we stayed in January.

Partner

10/10

Exceptional

27 Jun 2026

Katherine

We had a great stay! The room and property were very clean and the bed was extremely comfortable. We loved the breakfast in the morning. We will definitely be back!

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

George

Location great, staff great, nice too. Although we looked out and could hear the air-con fans, buzzy (BA use it for their crews).

There were times when reception was understaffed - only one person at check-in/checkout time).

Breakfast was ok.

Make clear the credit against resort fee - it’s a real credit useable in the bar and for breakfast.

Partner

6/10

Pleasant

27 Jun 2026

Shrey

It was okay

10/10

Exceptional

26 Jun 2026

Jen

I loved this hotel! Great location, accommodating staff, free bottled water, nice room. I would stay here again!

Friends_and_family Friends

8/10

Excellent

26 Jun 2026

Maria Fernanda

Good location

Family

10/10

Exceptional

25 Jun 2026

LAURIE

Rooms were very clean. Housekeeping staff was amazing. Front desk staff were very pleasant and helpful. Bar/Restaurant staff gave recommendations for other restaurants near the hotel.

Family

10/10

Exceptional

25 Jun 2026

Benjamin

Great hotel. Valet situation is tight but not the worst thing in the world considering it's in midtown Manhattan. That said, the valet staff was very kind and accommodating as were the other hotel staff. Great stay!!

Family_with_children

2/10

Poor

24 Jun 2026

vinh

Very outdated

Self

10/10

Exceptional

24 Jun 2026

Jing

Loved the indoor pool and also the friendly staff. Location was super convenient and I would recommend this hotel to anyone who is visiting Vancouver

Family_with_children

6/10

Pleasant

22 Jun 2026

Peggy

The stay was in a great location. The room service sucked. Our room was never cleaned when asked, I didn't make a big deal out of it. I saw a cart in the hall and just took my own extra linen. There was no soap in the dispenser. Breakfast and parking was included when I paid in advance from Expedia. I was charged for parking and breakfast. I received a credit after I asked why did I have an over $400 bill. I usually stay here when I visit NY but the next time I'll stay somewhere else.

Partner

6/10

Pleasant

22 Jun 2026

V'Andra

The receptionist I contacted over the phone was very friendly and efficient regarding my early check-in. However, the morning staff blew me off regarding the small accommodation for a $35 credit charge. While the rooms and elevator are a bit small, the hotel's aesthetic makes up for it.

Partner

10/10

Exceptional

22 Jun 2026

Ashton

I thoroughly enjoyed my stay here! That staff was very kind and helpful. Everything was well-maintained and clean. I would definitely stay here again!

Friends

8/10

Excellent

22 Jun 2026

Cheveda

The hotel and room and a beautiful design, but just a little rundown and shabby (the carpet, walls). There was no fridge or water int eh room but you were able to grab water from the store for free - which was nice.

Self

10/10

Exceptional

21 Jun 2026

Arnold

The staff was great. I was able to check in early and the cleaning staff was very abomasum around my schedule.

Partner

10/10

Exceptional

21 Jun 2026

Rafael

It is very well located, the personal were so nice and helpful to any request
For sure I will stay there again.

Partner

10/10

Exceptional

21 Jun 2026

susan

This was our first time staying in the Lexington. New York City is a very fast paced city and for an older hotel. It wasn’t bad. We had just what we needed and that’s really all if you want a place to lay your head. It’s very good but you have to buy a package to get the amenities. You should have a choice to park your car or not some people maybe don’t have the money like us on a budget. Overall everything was nice.

Partner

6/10

Pleasant

21 Jun 2026

Justin

The room was fine but the bathroom was dirty. Shower was cramped so I was brushing up against the wall and curtain. Also the shower head had water leaking from it so it was splashing everywhere.

8/10

Excellent

21 Jun 2026

Lesley

Good place to stay on upper east side

Family

10/10

Exceptional

21 Jun 2026

Andres

Great location, very clean and staff attentive, highly recommended

Self

10/10

Exceptional

21 Jun 2026

Lauren

Perfect NYC home base for the weekend! Great Midtown location (quiet at night was perfect for us) walking distance to Grand Central, Broadway, & 5th Ave. Pricing was fair for Manhattan, the staff was consistently friendly & helpful throughout our stay. Clean, comfortable, and convenient! We’d definitely stay here again!

Partner

10/10

Exceptional

20 Jun 2026

Cristina

Super friendly staff, great room and the mattress is amazing

Partner

10/10

Exceptional

20 Jun 2026

Eric

Everything was vert good..!!

Family

10/10

Exceptional

19 Jun 2026

Evelyn

I loved everything except the long line to check in- over an hour wait. Clearly they did not prepare for the big day- Knick’s playoff and FIFA .

Self

10/10

Exceptional

19 Jun 2026

Javier

Excellent place to stay in NYC. Staff were friendly and helpful. I arrived a little bit early than the check in time and my room was ready, that was great!

Partner

6/10

Pleasant

18 Jun 2026

Tiffany

Not as terrible as other reviews would have you believe, but definitely a dated hotel. Our AC was running all night and it was LOUD I wore ear plugs which helped a little. The carpet is gross. I know people most likely don't take their shoes off after walking around NYC, but when walking around in white socks the bottom of the socks turned dark. I re-wiped the bathroom floor down and on my clorox wipe it turned dark on the side I was wiping the floor with. Thankfully we were staying one night only. It's not worth the price and I wouldn't call it a luxury hotel. It's definitely misleading. It was close to Grand Central which made it easy for us to get a train to the airport the next day. Not the worse, but not the best either.

Partner

10/10

Exceptional

18 Jun 2026

Tsaiyeh

Amazing place to stay with great staff!!

Friends

2/10

Poor

17 Jun 2026

AKHIL

Terrible dingy rooms that smell foul.
Booked thru Expedia but got charged again by hotel without explanation. later they make you check with their 99 different teams without owning up and helping to resolve overcharge. Very poor experience.
Mandatory charge of $35 for property fees which is not transparent or adjusted against promised benefits like breakfast.. this hotel robs money in broad daylight.

Family

6/10

Pleasant

15 Jun 2026

Artur

Old building . Not very clean rooms. No refrigerator in the rooms and no microwave in the rooms.

Partner

8/10

Excellent

15 Jun 2026

Margaret

The bell staff were incredibly helpful and accomodating! Trying to reach the front desk from your room phone is nearly impossible, it is extremely busy. This was a very busy weekend in NYC, though, so that could have been it. We were put in a room that was next to a carpet dryer in the hallway with a musty smell, so that was disappointing, but the room was very nice, shower pressure was amazing and the bed was one of the most comfortable I have ever slept in! Overall, a great stay. I wish the bar had stayed open later, last call was 10:45pm.

Partner

10/10

Exceptional

14 Jun 2026

Gianna

Good experience

10/10

Exceptional

14 Jun 2026

Tiziano

Good breakfast, great position but strict times for check in

Self

10/10

Exceptional

14 Jun 2026

carlos

Very friendly staff & great location

Family

10/10

Exceptional

14 Jun 2026

Matthew

The hotel was clean and the room was nice. But it was a slow check in process and there was a resort fee added weeks after booking which i wouldve prefered been added in the start

Friends

10/10

Exceptional

13 Jun 2026

Jonathan

Great location and heritage

Self

8/10

Excellent

13 Jun 2026

Terri

Had to have my room key reprogrammed twice. Room was clean. Could use a little updating but otherwise in good condition. Staff was wonderful

Friends_and_family Family

8/10

Excellent

13 Jun 2026

Altaf

Pleasant experience

Partner

2/10

Poor

13 Jun 2026

Thomas

The check in line had approximately 50 to 60 people in front of me and took 50 minutes to check in. Even if you were elitis status you stood in the same line. The Wi-Fi didn’t work and took 2 hours to resolve. No one answers the guest services or operator phone. You get a recording that their voicemail is not set up. You have to go down to the front desk for service. I wouldn’t recommend this awful hotel to anyone. They couldn’t pay me to stay there.

Self

8/10

Excellent

11 Jun 2026

Alyssa

Everything was great other than the fee for holding bags. Buffet breakfast not worth the price.

Partner

8/10

Excellent

09 Jun 2026

Marvene

The hotel is in an excellent midtown location, close to subway stations, excellent resteraunts on 3rd avenue and walking distance to St. Patrick's cathedral and 5th avenue shopping. We also enjoyed that it was attached to a Starbucks for access to early morning coffee. The staff were all wonderful except for a young woman in the gift shop where we picked up complimentary water. The bed was very comfortable and I have to say the showerhead was the best! The only issue (minor) we had is the vent fan in the restroom didn't work. We did not go to the bar or restaurant but they looked awesome and inviting. Would definitely stay here again.

Partner

10/10

Exceptional

09 Jun 2026

Arleth

Close by popular attractions.

Partner

8/10

Excellent

08 Jun 2026

BARBARA

For being one of the older hotel and more well know … I expected more. I will probably try another hotel but . I would stay again if needed . It wasn’t horrible

Family

10/10

Exceptional

08 Jun 2026

Nicole

Amazing stay for the weekend!

10/10

Exceptional

08 Jun 2026

Christina

Nice place to stay in nyc

Self

2/10

Poor

08 Jun 2026

Shawn

Toilet was broken in the room, called down 3 separate times. Was told maintenance would be up to look at it.

No one ever showed up.

Self

10/10

Exceptional

08 Jun 2026

Jonathon

It was nice

Family_with_children

8/10

Excellent

07 Jun 2026

Kate

The room was quiet and the location was ideal.

Friends_and_family Friends

10/10

Exceptional

07 Jun 2026

Jeremy

Small but well appointed rooms.
Included breakfast was wonderful and hearty.
Nicely located!

Partner

10/10

Exceptional

07 Jun 2026

Chanclor

Good shiz, very nice hotel

8/10

Excellent

07 Jun 2026

Jose Alberto Maciel

Staff was amazing especially Kevin out in the front!!! He was so helpful giving us direction and recommending food spots, always greated us when we came back and asked how our day was and what cool stuff we did.

Was a good location to stay at so many cool things to explore nearby!

Will definitely stay here again

Friends

2/10

Poor

07 Jun 2026

Ayushi

Family