Name: InterContinental New York Barclay
Address: 111 East 48th St, New York, 10017, US

InterContinental New York Barclay

New York Area - NY · United States

100 reviews shown

10/10

Exceptional

19 Jul 2026

Cristian

The individual from Guest Service provided exceptional service. Kept me hydrated all throughout my stay. Communication with the front desk was great and they clearly explained the hotels policies & procedure when I had a slight billing issue. Would definitely be back and recommend to friends. My apologies for the mix up!

Self

10/10

Exceptional

18 Jul 2026

Rebecca

Friendly staff. Beautiful, clean room- nicely updated. Lobby is updated, clean, and very nice. Safe area. Walkable to great restaurants and shops. Loved this hotel! Great stay!

Family_with_children

10/10

Exceptional

18 Jul 2026

Tyneise

Great stay

10/10

Exceptional

13 Jul 2026

Lizzette

Clean room and helpful staff!

Family_with_children

10/10

Exceptional

07 Jul 2026

Beverly

The premium room at the Barclay was quiet, clean, comfortable, and a home away from home for a week-long stay.

Self

8/10

Excellent

03 Jul 2026

Jason

Very nice, historic hotel. Good blend of newer conveniences, technology and touches with the classic charms of an older NY luxury hotel. The property was very clean. Nice location, still within walking or short driving distance of many locations. The staff was very helpful and nice. Really enjoyed the bar and bar staff was great. It was nice to be away from Times Square given the more peaceful and quiet atmosphere. Also, much closer to 5th Avenue for shopping. The rooms and bathroom was nice, but a little on the small side. Not terrible, but a little tight. The mattresses were not as comfortable as I would expect for a hotel of that level.

Family_with_children

8/10

Excellent

01 Jul 2026

Alan

Clean room, great staff - helpful & considerate

Partner

8/10

Excellent

29 Jun 2026

Valerie

A bit outdated
Rooms are small
Good location
Bellman Eric was super helpful

Self

6/10

Pleasant

27 Jun 2026

Gang

Very expensive old hotel

2/10

Poor

26 Jun 2026

ABDULAZIZ

Self

10/10

Exceptional

22 Jun 2026

David

Great location. Nice clean room that had recently been refurbished. Gym was good enough and lobby was fine. Will return again.

Partner

10/10

Exceptional

20 Jun 2026

Peter

Pls get rooms really vacuumed

Family

10/10

Exceptional

19 Jun 2026

Christopher

Room was great. Staff was awesome.

Partner

2/10

Poor

15 Jun 2026

Jorge

I booked a \"Classic Room\" at this property through Expedia, which explicitly stated the room came with a King bed. Upon arrival, I was assigned a Queen bed. When I brought this discrepancy to the front desk, the reception staff completely dismissed my issue.
Instead of taking accountability or trying to help, they blamed Expedia, stating that Expedia \"lied\" and that a Classic Room is simply \"whatever is available\" with no bed guarantee. I even showed the receptionist my booking confirmation proving the error was not on my end, but they remained entirely indifferent.
To make matters worse, the hotel had open rooms available to remedy the situation, but they chose to do nothing. As a result, I slept terribly throughout my stay. For a hotel that markets itself as a premium luxury property, the customer service here is incredibly deficient and entirely subpar. If you want a hotel that values your comfort and honors what you paid for, I suggest booking elsewhere.

Partner

10/10

Exceptional

14 Jun 2026

Deirdre

Beautiful hotel with clean and luxurios rooms

Family

6/10

Pleasant

13 Jun 2026

Roberta B

It was ok

Family

10/10

Exceptional

13 Jun 2026

Carlos

Excellent hotel
Right next to St Patrick and Waldorf Astoria
Reasonable prices for 5 star NY

Family

8/10

Excellent

09 Jun 2026

Patrick

Nice hotel thanks for the stay.

10/10

Exceptional

07 Jun 2026

Antonios

Everything was so clean and the location was perfect to be within walking distance of Rockefeller center, Times Square, the pier, upper east side, 5th ave shops and more. Hotel staff were friendly and extremely helpful.

Partner

6/10

Pleasant

31 May 2026

LYNN

Stayed here last year and it was exceptional. This time service just missed the mark. Tried calling front desk multiple times with little to no help. One time the call got disconnected and they didn’t even bother calling back. Front desk staff that checked us in was a little sassy and commentary not appreciated. Staff (from my experience last year) was kind courteous and very friendly. May explore other options next year.

Friends

10/10

Exceptional

31 May 2026

Robert

We’ve stayed here several times and the hotel. The rooms in the staff are always consistently excellent. This year although we had one of the most inexpensive rooms we were on the 10th floor and the room was quite large typically for New York with a king size bed, and large open area. The location is also excellent. Highly recommended.

Partner

8/10

Excellent

30 May 2026

Jaya

I liked this hotel of its central midtown location. I traveled alone and felt safe here.

Self

8/10

Excellent

29 May 2026

Melissa

Staff addressed our concerns with shower head and replaced it the next day.
Beautiful hotel but no longer as exclusive as it once was.

Partner

10/10

Exceptional

25 May 2026

Aubrey

Short stay but very nice experience.

8/10

Excellent

18 May 2026

Lorie

The rooms were clean mini bar well stocked

Partner

6/10

Pleasant

17 May 2026

Lawrence

No cool tonorder breakfast.
Overpriced.
Good room service, but very expensive.

Partner

10/10

Exceptional

17 May 2026

Vasilios

Great location in midtown. Rooms are spacious with a desk and new bathrooms.

Self

8/10

Excellent

15 May 2026

Lesia

Room was very clean. Breakfast was too expensive. Housekeeping staff too loud in the hallways in the morning. The floor was being turned over for a conference . I have no idea why they gave us a room on that floor. It was disruptive and noisy .

10/10

Exceptional

14 May 2026

Erika

Spacious and clean room. Loved our stay!

Partner

10/10

Exceptional

10 May 2026

MANUEL

Family

10/10

Exceptional

06 May 2026

Lisa

Nice location in the city, close to everything. Nice workout room.

2/10

Poor

03 May 2026

Saeid

The cooler was not working and room air was not cycling.
They took my wife cloths to laundry before our permission and we could not find it due to our short and rush time to get uber .

Partner

8/10

Excellent

29 Apr 2026

Marco

The bar prices are crazy expensive for no reason and restaurant staff are not really nice

However the managers there are delightful

Partner

10/10

Exceptional

29 Apr 2026

Jeffrey

Two thumbs up

Self

10/10

Exceptional

29 Apr 2026

Stuart

Both Superb

Friends

4/10

Poor

26 Apr 2026

Yesima

Beautiful hotel but a lot of issues throughout the entire stay that I was attempting to have addressed up until turning over the keys at checkout. Food leftovers (why looked like a sandwich in tin foil and leftover Indian food) in the minibar for from the previous guest that stayed and was never removed after asking for it to be multiple times. Room not cleaned the first day, returned around 9pm and had to take my kids back out so it could be cleaned. Incorrect breakfast order which was a difficult experience to make that was never addressed until realizing it was still reflecting the same on the bill. Housekeeping walking in room when knocking and when not, and the last night a lovely 6am alarm clock setting from housekeeping and I didn’t know how to turn off in the dark of course. Pretty and historical property but our experience with the staff did not match the aesthetics.

Friends_and_family Family

2/10

Poor

21 Apr 2026

craig

No question was a nice hotel but value for money this would be 2/10 for NYC. Living off an old reputation which sadly now requiring new management or similar to sort the slumber.

Business Friends

10/10

Exceptional

16 Apr 2026

Kristin

Great location! Makes walking to all things NY easy

Self

10/10

Exceptional

15 Apr 2026

anibal

Awsome

10/10

Exceptional

14 Apr 2026

Don Michael

Will definitely be back!

Self

6/10

Pleasant

13 Apr 2026

Sherman

I was disappointed with my recent stay at the IHG Barclay. First, the check-in process was unnecessarily long, with only two people at the front desk and a line that extended well into the lobby. Second, the television in my room did not work and it took a while to be fixed.

Family

8/10

Excellent

07 Apr 2026

Paul

Beautiful hotel in convenient location. Rooms very well appointed and kept very clean. Overall experience let down by small details this time: breakfast room inadequate for size of hotel, queues most mornings from 8am; almost impossible to make tea in rooms with a pod coffee machine and disappointing practise of adding a breakfast \"over-consumption\" charge to our bill despite us having breakfast included in our rate. This was removed without challenge, but what about those guests who don't understand English as well as I do?

Family_with_children

8/10

Excellent

06 Apr 2026

Morgan

Nice location and well-kept property. We enjoyed our stay!

Family

10/10

Exceptional

22 Mar 2026

Rene

Great location, staff are very helpful and friendly.

Partner

8/10

Excellent

09 Mar 2026

Chandra

The room and bed are excellent; I fall asleep quickly however the AC wasn’t functioning optimally. I woke up at 5:30 AM with lot of sweat and I couldn’t sleep after that.

I like my room at 68F, I shouldn’t be feeling hot at that temperature but I did. Rest all good.

Self

6/10

Pleasant

06 Mar 2026

Rikki

Front desk service was underwhelming.

10/10

Exceptional

04 Mar 2026

Fanny

Awesome location

10/10

Exceptional

28 Feb 2026

Lauren

We loved this hotel. It is beautiful and well located.

Friends

8/10

Excellent

26 Feb 2026

Barbara

Room excellent, clean and very comfortable. Most of the staff were extremely helpful and polite.

Self

10/10

Exceptional

23 Feb 2026

Kirk

The room was clean, comfortable and absolutely beautiful!! Great stay!

Partner

2/10

Poor

16 Feb 2026

Eban

They kept charging us for mini bar charges. Had to speak to them multiple times to get it cleared.

I have to admit, amenity fee seems like a scam.

Friends_and_family Family

6/10

Pleasant

08 Feb 2026

Asaf

$14 for a can of non-alcoholic drink at the mini bar? This is too much. Indicates that it's a hotel for business guests only, with an expense account. Not for private guests. Will not book again. Also food was left by our door when we checked in and stayed there until late the next day.

Partner

10/10

Exceptional

08 Feb 2026

Martine

Staff was super helpful and courteous.

Leisure Family

10/10

Exceptional

26 Jan 2026

Timothy

Great hotel. Very convenient and wonderful staff. Will definitely stay again!

Leisure Partner

10/10

Exceptional

19 Jan 2026

Lisa

The room was spotless and the bed was incredibly comfortable. Everything was wonderful,

Leisure Partner

2/10

Poor

12 Jan 2026

Michael

Poor slow service at check-in, food plates in the hall for 24 hours, poor service in club lounge, slow check out

Leisure Family

10/10

Exceptional

11 Jan 2026

Ann

Outstanding ametities and customer service.

Business_and_leisure Family

6/10

Pleasant

10 Jan 2026

Jose

After a long line to check in we arrived in the room and it was still occupied and was not clean . We had to go back to check in and wait for another room . Staff was polite but did not seem too concerned. Hotel was a bit noise but otherwise the new room was comfortable.

Leisure Partner

8/10

Excellent

07 Jan 2026

Marcie

Clean room, friendly staff, great location to public transport and mid-town

4/10

Poor

07 Jan 2026

EMRE

The minibars are never refilled. I had raised the issue almost everyday but still managed to get it refreshed only once in my 10 day stay. No acceptable from a 5 star hotel.

Leisure Family

10/10

Exceptional

05 Jan 2026

Jolita

We loved it! The room was clean, the staff was friendly. We’ll come back 😊

Leisure Family

10/10

Exceptional

04 Jan 2026

Besnik

Wir haben uns rundum sehr wohl gefühlt.

10/10

Exceptional

03 Jan 2026

Silungile

Best hotel ever!

10/10

Exceptional

03 Jan 2026

Terry

Breakfast was great

Friends_and_family Family

4/10

Poor

03 Jan 2026

Gary

I've been staying at this hotel for 10 years and it has been one of the best in New York which means the fall in standards is even more remarked. A horrendous check in and a substandard room. Marks all over the walls stains. Staff more interested in talking to each other than helping customers. Customers behaviour appalling. Children running riot up and down stairs, feet, dogs and children walking on furniture. People having zoom calls in public areas shouting and screaming. In Italy problems were dealt with quickly but couldn't wait to leave. Such a shame for a hotel that was amongst the best.

Leisure Partner

8/10

Excellent

02 Jan 2026

Sheila

Great location

Business_and_leisure Family

8/10

Excellent

02 Jan 2026

Somaskanda

Great room and facilities. 20 minute wait for breakfast plus the food was just okay. Charging a $10 ‘delivery fee’ for room service is ridiculous.

Leisure Family_with_children

10/10

Exceptional

31 Dec 2025

Joanna

Very festive at Christmastime - loved the hot chocolate bar and Christmas Corralle.

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Karen

Everything was amazing!! The bed and pillows made it the BEST night’s sleep! Only downfall was $11 for a can of soda.

10/10

Exceptional

29 Dec 2025

Eyad

Excellent Rooms

Leisure Friends

10/10

Exceptional

29 Dec 2025

Alvin

Our favorite hotel in New York. Never disappoints.

Leisure Family

10/10

Exceptional

28 Dec 2025

Chitradeep

Clean, large rooms and very comfortable

Leisure Family

4/10

Poor

27 Dec 2025

Mark

Premium King high floor was advertised as 310-400 sq ft; ours was 305 sq ft with minimal amenities, a substandard heating cooling system, a broken hair dryer and condescending hotel staff when we complained despite being a frequent guest and having two rooms for the post Christmas holidays. Front desk wait times took 20 minutes to get our keys and about the same amount of time to get our bags. Morning breakfast buffet at $60 per person was no better than a courtyard by Marriot. Our complaints were answered by a robot- response. Definitely not worth nearly $1,000 a night per room.

10/10

Exceptional

27 Dec 2025

Marissa

4/10

Poor

27 Dec 2025

WEIPING

Towel is poor, extra high charge to pay the hotel is out of my expectations .

4/10

Poor

26 Dec 2025

Mercedes

Unfortunately, this stay did not meet the standards I expect from an InterContinental hotel.
The TV did not work for the entire stay and could not be fixed despite reporting it. The bathtub was unusable because the stopper would not lock, making it impossible to take a bath — it honestly felt intentional, as there was no way to keep the water in.
Basic amenities were also lacking. There were no water bottles or napkins in the room, which is surprising for an upscale hotel where these are usually standard.
Additionally, some members of the front desk staff came across as snubby and unhelpful, which only added to the frustration.
I’ve stayed at InterContinental properties before and had much better experiences, but this visit was disappointing. I won’t be returning.

Friends_and_family Family

10/10

Exceptional

25 Dec 2025

Nicole

The room was so clean. The staff is beyond helpful. I can’t say enough good things about this hotel and the staff. We do t stay anywhere when we visit the city!

10/10

Exceptional

23 Dec 2025

Nina

Great ambiance. Friendly staff. Clean. Conveniently located to NYC sights from Rockefeller Center to 5th Avenue to Central Park pond.

Leisure Family

10/10

Exceptional

21 Dec 2025

Andrew

Staff were the true stand out. Room was nice for NYC in terms of size and finish. Bed and furnishing were good but the real stand out was every member of the team. Smiles, genuine warmth and to see that when so busy at Hritmas time goes a long way. Bravo!!

Business_and_leisure Partner

10/10

Exceptional

21 Dec 2025

Saliha

Excellent

Leisure Friends

10/10

Exceptional

19 Dec 2025

laura

Everything was perfect!

8/10

Excellent

18 Dec 2025

No slippers, noisy rooms wall not very sound proof. Good location and generally good vibe in the hotel.

10/10

Exceptional

09 Dec 2025

Michael

Hotel was great! Well located and just a great spot to enjoy your time in NYC.

8/10

Excellent

09 Dec 2025

Lucy

The hotel is great. In room dining constant quick and good. Room spacious and clean.
The two staff members at the front desk today 12-9-25 on morning shift were sullen and seemingly disinterested in their job. No hrllo. Not thank you for staying. For a bill totally almost $2000 for a two night stay the training - at least for these two gentlemen should have been better.
Also at noon not a bellman or doorman in site to help with baggage or hailing a cab. Both items I can handle on own but was expecting some assist this morning.

Business

2/10

Poor

06 Dec 2025

Rosalyn

I ordered breakfast for my kids 2 and 12 so I told them how to fix the eggs and I needed buttery fluffy pancakes plus orange juice. Pancakes was hard and dry the eggs wasn’t fully done. I called room service back and the lady said I had to wait on a manager to call me after 30 min I called back after and hour we got dressed to go out and so I could feed my kids and I dropped off the food at front desk so they could see what they sent to my room and to put my money back on my card. Worst place I’ve ever stayed and I’ll never go back.

Leisure Family

10/10

Exceptional

01 Dec 2025

Giuseppe

Room was clean, staff was amazing with all requests, Look forward to staying at this property again.

Partner

10/10

Exceptional

30 Nov 2025

Janine

Nice room and very friendly sraff at the reception.

Partner

6/10

Pleasant

30 Nov 2025

John

Paper thin walls, surly front desk clerk, will not return

Partner

6/10

Pleasant

28 Nov 2025

Maria

Management’s don’t appreciate customer service practices. Not kind

2/10

Poor

28 Nov 2025

Maria

The front desk, maverick refused to give the phone to Angela who promised to keep the reservation from the 30th, said to present my card tonight to get our room back and reservation rate back, when I went to check in, they said I had to make a new reservation, and I was left with the higher rate through the hotel & to a lesser extent expedia, but the front desk said because a manager was not around they could not keep our old reservation. So, I had to take the lowest relative new rate and was stuck with a new room at the same hotel. Worst when I attempted to complain, they said the 2 employees Maverick and Angela, did not work there, then after 1 hour they did according to the manager Ralph. It would be better to apologize and say they were sorry. Just not nice.

10/10

Exceptional

27 Nov 2025

Tonia

Very clean

10/10

Exceptional

26 Nov 2025

Daniel

Good value for money. Professional staff. Good location.

Leisure Family

8/10

Excellent

26 Nov 2025

sue

Generally like the hotel considering the price. More quiet than in Intercon Time Square.

Self

6/10

Pleasant

24 Nov 2025

Makito

宿泊初日は暖房が弱くすごく寒かった。冷蔵庫も鍵がかかって使えず。2日目からは大丈夫だった

10/10

Exceptional

24 Nov 2025

Amber

Very clean hotel. Close to a lot of restaurants and landmarks.

Leisure Partner

8/10

Excellent

24 Nov 2025

Ahmed

Clean room

10/10

Exceptional

23 Nov 2025

Bion

Great staff, room was wonderful. Staff got us checked in much earlier than we expected. Everything about the stay was great.
Barclay is our favorite New York hotel

Partner

10/10

Exceptional

21 Nov 2025

Hayden

Consistently great rooms and service. Two small things- please consider putting 2 foam pillows in each room. There was a young man super busy at the bar when we asked him for utensils because we didn't want to call room service. He was just dismissive and told us to call room service. The very professional concierge ended up getting them for us. She had to go to a lot more trouble than the bartender would have had to. We were really grateful to her but she shouldn't have had to do that.

Leisure Partner

10/10

Exceptional

16 Nov 2025

craig

Great room, very friendly staff, great location

10/10

Exceptional

16 Nov 2025

Joshua

Room was spotless. Staff was great and helped in everyway! House keeping did a great job!

Partner