Name: Doubletree By Hilton New York Midtown Fifth Ave
Address: 25 West 51st Street, New York, 10019, US

10/10

Exceptional

28 Jul 2026

Emily

It was amazing location

10/10

Exceptional

27 Jul 2026

Britt

The staff was super friendly ! The rooms were very clean and well maintained

10/10

Exceptional

21 Jul 2026

Sarah

This property was in the perfect location to get to all the main attractions in this part of town. The room was very clean, and it was nice to have a strong air conditioner in the room. The staff was helpful and accommodating.

Family

10/10

Exceptional

17 Jul 2026

Charles

Good staff
Rooms are dated

Family

4/10

Poor

13 Jul 2026

Elizabeth

My room had a terrible odor, especially in the bathroom. They tried to turn the AC up to mask the smell upon entering the room. When I asked housekeeping about it, she just sprayed air freshener. On the last day of my two night stay I used the public washroom on the 6th floor and it was disgusting. One stall's toliet was overflowing with waste and the other two had debris on the floor, there was one that was half way decent for use. The staff were pleasant and helpful, yet the cleanliness was underwhelming.

6/10

Pleasant

12 Jul 2026

Deborah

This hotel is fine if you just need somewhere to sleep for a couple of nights. I stayed here because I was in New York for a concert, and for that purpose it did the job. Location is fantastic. The room was clean, a decent size by New York standards, and the large TV with Netflix and other streaming apps was a nice bonus.

However, I wouldn’t recommend it if you’re looking for a special or more luxurious stay, or if you want to spend time enjoying the hotel itself. There are no real lobby or communal areas.

My biggest complaint was the noise. The soundproofing is very poor. I could hear people in neighbouring rooms, conversations in the hallway, doors constantly opening and closing, and housekeeping throughout both the day and night. It really affected the overall experience. If you’re a light sleeper, I’d recommend looking elsewhere.

Self

8/10

Excellent

12 Jul 2026

Crystal

Very small rooms but are clean
Rooms are not soundproof

Partner

10/10

Exceptional

10 Jul 2026

Carmen

The property is in excellent location. Just across the Rockefeller Center.
You don't need to rent a car. You can walk to every place from there. And if you need a long ride just call an Uber.
The hotel is clean and the staff are great too. Thanks for the service.

Family

10/10

Exceptional

08 Jul 2026

Matthew

Great location and a great value. Helpful and great staff. Cleaning was top notch. Will stay again.

Partner

10/10

Exceptional

07 Jul 2026

Gary

EXCELLENT CARE

Partner

10/10

Exceptional

06 Jul 2026

Ramiro

Very clean room, proper staff (being NYC), exceptionally well located.

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Karime

room was clean ac did not work well

10/10

Exceptional

04 Jul 2026

Joshua

No thanks

10/10

Exceptional

03 Jul 2026

SEONGHO

Check-in was smooth and the staff were friendly and helpful. The location was also great.

However, the bathroom cleanliness left something to be desired. The toilet wasn’t cleaned properly, and there was a persistent cigarette smell in the bathroom throughout our stay. Thankfully, keeping the bathroom door closed kept the smell from spreading into the bedroom, so we were able to sleep through the night without issue. Since we had only booked for one night, we didn’t request a room change, but the cleanliness should really be addressed for future guests.

Overall, the staff and location were great, but there’s definitely room for improvement when it comes to hygiene standards.

Family

2/10

Poor

03 Jul 2026

Rebecca

We had a very poor experience at the Doubletree on our recent visit. We had a room for four. However, the sleeper couch was the type where you could feel the springs through the mattress. Plus, a wall blocked the couch from opening and when opened blocked the door and became a fire hazard. The air conditioning only cooled one side of the room. And we only had one remote for two televisions. We ended up having to pay for a second room. When the hotel asked me how the stay was going and I gave the feedback, they asked what they could do to make it right, but did nothing to make it right. We asked for another tv remote and did nothing to make get one. We asked to be moved to another room and they did not move us. We asked for them to fix the AC and did not fix it. The second room was nicer but I ended up paying an additional $700 for three nights just to make our stay palatable.

Family_with_children

8/10

Excellent

03 Jul 2026

Raffaella

Clean room, friendly staff, comfy room, good position

Partner

4/10

Poor

02 Jul 2026

Jennifer

I booked a deluxe room with two beds for one night and unfortunately the toilet in the bathroom was not accessible. I requested a room change to a room with two beds and a toilet with a grab bar but was not helped at all by the people at the front desk. I have mobility issues from knee surgery and cannot sit on or get up from a low toilet. I was told only that they thought some single rooms might have grab bars by the toilet, but no one seemed especially concerned about helping me.
The room with two beds was expensive and the description said there were \"bathroom amenities.\" I should have asked about accessibility but did not think I would have a toilet that I couldn't use during my stay. There were also no garbage bags in the trash cans which is unsanitary. The location is great for the shows at Radio City and the beds were comfortable, but the TV remote was broken and the window views are close office buildings. I cannot recommend this hotel.

Friends

8/10

Excellent

02 Jul 2026

Amanda

My first night at the hotel, I was assigned to floor 7, where the restaurant is located. There are 3 rooms on this floor, all located in the hallway next to the restaurant kitchen. It was incredibly loud - kitchen noise and staff yelling to each other were non stop. I was told no other rooms were available that night, but they would move me the next day. Once I was moved, the rest of my stay was fine. The staff were all pleasant and it was clear that moving guests from floor 7 is a frequent request.

Self

8/10

Excellent

29 Jun 2026

Amrit

Front desk staff was great. Helped us with storing our bags and give us directions. Rooms was great too except the towels. Both bath towels were ripped at the seams.

Partner

10/10

Exceptional

28 Jun 2026

Daouda

Breakfast

Business

8/10

Excellent

26 Jun 2026

GIUSEPPE

VERY GOOD STAY.
LOCATION GREAT.
ROOM HAD EVERYTHING I NEEDED.

Business

10/10

Exceptional

26 Jun 2026

Deanna

The accommodations were pristine, and the staff demonstrated exceptional helpfulness and courtesy.

Partner

10/10

Exceptional

25 Jun 2026

Alisa

I loved the location of the hotel. The staff was super friendly.

Partner

8/10

Excellent

25 Jun 2026

Sherzod

Was good

Partner

10/10

Exceptional

24 Jun 2026

JAZMIN

Great staff, place well maintained, love it!!!

Partner

10/10

Exceptional

18 Jun 2026

Naoko

a

Self

10/10

Exceptional

13 Jun 2026

Fariba

Very friendly staff a combating and perfect location.

Partner

8/10

Excellent

13 Jun 2026

Tamara

The location is great. Walking to many sites was very easy. Subway is very close as well. The front desk staff were very helpful in switching my room and the cleaning staff made sure extra items were available if you needed anything.

Self

8/10

Excellent

13 Jun 2026

David

Our stay was excellent except the A/C unit in our room was right next to the bed and the fan blew on me whenever it was on. No issue with elevators except a small wait when many people were checking in and the restaurant was getting deliveries.

Partner

10/10

Exceptional

12 Jun 2026

Yasmin

excellent location, friendly staf big room for NYC

Self

2/10

Poor

08 Jun 2026

Kathleen

I had one of the worst hotel stays I have ever had. Given that I have traveled around the world, this is saying a lot.

I was in room 1803. The bed was exceedingly uncomfortable. And the protective mat that goes over the mattress was so lumpy that it was hard to find a space on the mattress that actually flat.

But the worst part of the stay? I could hear the plumbing/water going on and off throughout the system for the entire night. There would be a few minutes of quiet and then 5 to 10 seconds of very loud noise. For the ENTIRE night. It was even worse in the morning when people were taking showers. I slept for a total of about 30 minutes all night. And left with a terrible migraine.

I mentioned these isdues to the front desk as I was checking out and they were seemingly bewildered. They acted like they had no idea what I was talking about and offered no explanation or apology.

To spend over $300 for a single night at a hotel, and to have this quality? Absolutely shameful.

Self

10/10

Exceptional

06 Jun 2026

Melissa

Cute clean room. Great shower. Very quiet. Bed was comfy.

Partner

10/10

Exceptional

04 Jun 2026

Natalie

Staff was great. Loved the free cookies and room came with a little kitchenette

Family_with_children

4/10

Poor

03 Jun 2026

Jane

Elevator broke. Only one outlet worked in room - the bathroom. Remote didn’t work, gym was 100 degrees. Otherwise it was great.

Self

10/10

Exceptional

31 May 2026

Joshua

If you walk in the lobby, you’d be scared that it might be a scam hotel, but it’s not. It just has a tiny lobby. The service was really good. The employees took care of us really well. If you need snacks and don’t wanna leave the hotel, they have a healthy amount of choices there that you could charge to your room. The room we had was a king size bed and the bed was comfy. There wasn’t much of a table and chair area. There was a table but you definitely couldn’t do any work there. The bathroom was one of the smallest in New York and was probably my least favorite thing about the room. The shower was extremely tiny. I’m not a big guy and I had troubles turning around in it. If you a bigger person, I’d suggest somewhere else. I was very disappointed by the bathroom. The tv was updated where you could watch Netflix, Disney or Apple with your own logins. That was a nice plus. There wasn’t much ALWAYS a long wait for the elevators, to the point, we decided to take the stairs more than once. This is a great location to get around the city, but if you are planning on spending time in the hotel room and not running around, this is not the right hotel for you. AC was an issue for us. The room was quite warm and you couldn’t make it colder than 69 in the room, but the air doesn’t blow very hard at all.

Partner

6/10

Pleasant

25 May 2026

Edgar E.

Room was small and Elevator wait was too long. Staff was friendly and helpful and the room was clean.

Family

10/10

Exceptional

22 May 2026

Patricia

Great location!

Partner

10/10

Exceptional

21 May 2026

Vian

Very good stuff

Friends

10/10

Exceptional

21 May 2026

Kapil

Nice clean rooms and property. Friendly staff and close to most attractions specially Times Square.

Friends

10/10

Exceptional

19 May 2026

Dan

Extremely friendly and helpful staff, clean and impressive accommodations considering the reduced size rooms of midtown Manhattan hotels...would absolutely stay again!

Self

8/10

Excellent

16 May 2026

hamad

The elevator was not working so we always wait like 20 minutes for the single elevator to go to our room and there is like 20+ floors

8/10

Excellent

12 May 2026

Jean

There was no breakfast menu of which I was aware. The cleaning staff didn’t not to our room until roughly 4 pm, which means we’d return from a day of sightseeing and the room was dirty. I think the maid may be understaffed; they were *always* busy.
The hotel is small; no lobby to speak of, no soda machine on the floors, and the rooms were significantly smaller than usual. But they were clean when we arrived. Very nice young (maybe 30) AA man who checked me in. He went the extra mile to check me in early so I cou take a nap. Had a polka hot shirt on - very stylish!

Friends

8/10

Excellent

10 May 2026

boaz

A week-long elevator breakdown with zero regard for guests on higher floors. It's disappointing that no compensation was proactively offered for such a fundamental service failure.

Self

4/10

Poor

04 May 2026

simonetta

The elevator was hardly working and had to wait minimum 10 mins thankfully we were on the second floor and always walked up the stairs and down the stairs…. Our door in the hotel room had to be slammed shut… we were facing air conditioners very unattractive and outside our door was an ice machine always noisey and horrible smell of mold and garbage

Family

10/10

Exceptional

04 May 2026

Trever

Clean room! Great AC nice and cool. The staff was very friendly.

Partner

10/10

Exceptional

04 May 2026

Shohreh

Staff very nice and friendly. But the ELEVATOR was not working, was awful the waiting time for the one was working!!!

10/10

Exceptional

04 May 2026

FARSHAD

It was a great experience, staff were excellent especially Sharmin, kevon, Mahmed.
The only issue was elevator that only one was working.

Family

10/10

Exceptional

29 Apr 2026

chava

My experience was amazing I felt grateful whit all staff especially whit the reception and the gorgeous manager and Diana she is was awesome simply grateful now I understand why the people love New York

Self

10/10

Exceptional

28 Apr 2026

Deborah

Not now

6/10

Pleasant

25 Apr 2026

Stephen

Just ok. Good area

Business

10/10

Exceptional

23 Apr 2026

Stephanie

The property is clean and in the best location possible. You are walking distance from Rockefeller Center and Radio City Music Hall. Also, the hotel has a restaurant which is convenient when you are too tired to go out. Also, the hotel has a Walgreen’s right next door which is super convenient. Only suggestion is they remove the faux plants in lobby and in the restaurant. I will be back around Christmas time for the tree lighting and ice rink.

Partner

4/10

Poor

21 Apr 2026

Nadine

The room was relatively clean. And the location was perfect-right across the street from Radio City. However the room was right next to the elevators where we heard everything all night long. We did express our frustration and was offered ear plugs by the staff. Because of location of the room and response by the staff-we will not be returning there.

Partner

10/10

Exceptional

21 Apr 2026

Varun Anil

Great staff. Location is perfect, walking distance from most of the tourist spots in NYC. I will stay again.

Self

10/10

Exceptional

20 Apr 2026

Genevieve

The room was extremely clean, and the staff were genuinely kind, welcoming, and very helpful throughout our stay. Parking in the city is definitely a little pricey—as expected—but it was surprisingly easy to find and very convenient to access. Overall, it made the whole experience smooth and stress-free.

Family_with_children

10/10

Exceptional

20 Apr 2026

Thomas

Elevators very slow. Shower curtain in room fell. Just sitting on 2 brackets. Was reported. Taken care of.

10/10

Exceptional

17 Apr 2026

Omar

Great customer service

6/10

Pleasant

13 Apr 2026

Ashtyn

Overly priced for what you get, good view, people from the restaurant added wine etc to my room. Not certain how. Very small.

10/10

Exceptional

10 Apr 2026

Zsolt

I had a wonderful stay at the DoubleTree by Hilton Midtown 5th Avenue. The rooms are absolutely beautiful—very modern, stylish, and thoughtfully designed, making it a comfortable place to relax after a busy day in the city.
The location truly couldn’t be better. It’s within easy reach of almost every major New York City attraction, which made getting around incredibly convenient whether I was sightseeing, shopping, or dining out.
I would highly recommend this hotel for both short and long stays. A special thank you to Mohammed, who was exceptionally attentive throughout my visit. He handled my check-in professionally and went above and beyond to ensure that every one of my stays was smooth and enjoyable. His hospitality really made a difference.
Overall, a fantastic experience, and I look forward to staying here again!

Self

10/10

Exceptional

09 Apr 2026

Tennille

From the staff to the room everything was great. Not to mention the warm cookies ❤️❤️❤️❤️

10/10

Exceptional

07 Apr 2026

Susan

Restaurant was convenient and food was great!

8/10

Excellent

06 Apr 2026

Wendy

Great

10/10

Exceptional

03 Apr 2026

Marc

Clean room

6/10

Pleasant

03 Apr 2026

Nomerita

the room is too small , but the area is great accessible to so many areas that you can go to , around NYC

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Gregory

Excellent

Partner

10/10

Exceptional

29 Mar 2026

Thomas

No issues, thank you for a great stay

Self

10/10

Exceptional

26 Mar 2026

Alexander

GREAT COOKIES

Friends

10/10

Exceptional

26 Mar 2026

Angelica

Spacious, clean, nice aesthetic, views and convenient location.

Self

10/10

Exceptional

19 Mar 2026

Timothy

Great staff

Self

10/10

Exceptional

19 Mar 2026

Olivia

The staff were so kind on arrival. They ended up upgrading our room with a view of St Patrick’s Cathedral and gave us cookies. The room was clean and fresh.

Partner

10/10

Exceptional

16 Mar 2026

Xiomara

Great views from balcony

10/10

Exceptional

16 Mar 2026

Billy

convenient location and the room was clean

Self

10/10

Exceptional

15 Mar 2026

Anthony

the cleanest hotel i've ever been in . staff was super friendly . loved that it was super close to everything

Partner

8/10

Excellent

14 Mar 2026

Claire

Great location! Clean room! The lobby is tight, especially during check in time. There’s only two elevators and the cleaning staff will be using the same elevators… making frequent stops with their cleaning carts.

Friends

10/10

Exceptional

13 Mar 2026

Jorge

Very friendly & very clean

Friends_and_family Family

2/10

Poor

11 Mar 2026

Samrinder

Terrible stay overall. Toilets constantly overflowing in bathroom and atrocious management especially Lungelo Gumede. Over our 4 night stay we were only offered to move room the last day to which there was no point as we’d already unpacked and would be out the entire day. No real solution was ever offered and was rudely spoken to by Lungelo in a very sly manner over the last two days when dealing with the issues. No apology or acknowledgment given of the issues at hand

6/10

Pleasant

10 Mar 2026

Rebeca Bezerra

The hotel is in a very great location, but the room had a smell to it, it’s also very loud, you can hear everything outside. It was fine for a 24 hour trip, but I couldn’t stay there for longer.

Partner

10/10

Exceptional

09 Mar 2026

D

Clean, great location.

Partner

8/10

Excellent

09 Mar 2026

Ileana

Super clean hotel, 1 block from St. Patrick’s Cathedral and Rockefeller Center.
The check in process was stressful (lobby is tiny, rooms where not ready at 3pm so there were a lot of people waiting).
The restaurant on site was delicious! $40 prefixed menu.
Will definitely stay again.

10/10

Exceptional

05 Mar 2026

Keith

The location is fantastic, with access to Radio City, Rockefeller Square and 5th ave within a 5 minute walk.

Business

10/10

Exceptional

03 Mar 2026

Kelly

The room was clean, quiet and the bed comfortable. It was also great to have a mini fridge available. The staff were helpful and kind. Great location. I really enjoyed my stay!

Self

8/10

Excellent

02 Mar 2026

Marta

Staff was courteous.

10/10

Exceptional

01 Mar 2026

Jessica

Wonderful stay! The staff was great.

Family_with_children

10/10

Exceptional

28 Feb 2026

Gina Maria

.

Partner

10/10

Exceptional

25 Feb 2026

Marisa

Breakfast was only available at the restaurant which was priced high

Leisure Family_with_children

10/10

Exceptional

24 Feb 2026

Jaqueena

Yes it was great

Partner

6/10

Pleasant

23 Feb 2026

Shanelle

it was decent. bc we booked via expedia our room was the closest to the elevator, overall decent.

10/10

Exceptional

23 Feb 2026

Tamara

Everything was great! The staff at the front desk was very helpful and genuine. I love those free cookies they give you when you check-in.

8/10

Excellent

22 Feb 2026

Marissa

Great location, nice staff. Only thing we didnt like was that the room was smaller than the picture

8/10

Excellent

22 Feb 2026

Maria

The hotel was very well located, clean and with everything you need. The staff was very nice. The only thing was the room was smaller than the one in the pictures.

Family

10/10

Exceptional

19 Feb 2026

Jonathan

the place was well kept. the staff was amazing so kind and generous. the rooms was constantly refreshed and cleaned. the service provided was top tier

Partner

10/10

Exceptional

17 Feb 2026

Malachi

The staff were amazing - so helpful in every way - I had inadvertently booked for the wrong night and they sorted the problem really quickly.

10/10

Exceptional

16 Feb 2026

Zhu

Great stuff!

Leisure Family

10/10

Exceptional

15 Feb 2026

Laurie

Good location

Leisure Self

8/10

Excellent

15 Feb 2026

Claudia

Staff and clean

Friends_and_family Family

6/10

Pleasant

15 Feb 2026

melanie

The lobby is tiny and there is nowhere to sit. The rooms were clean and beds were comfortable. There is no one to help with bags when you arrive or to assist you in hailing a cab which is unfortunate given the cost of the hotel.

Leisure Family

8/10

Excellent

13 Feb 2026

Linda

Staff, location

Leisure Family

10/10

Exceptional

12 Feb 2026

Roy

The staff was very friendly. The room was modern and looked new. The location was perfect. Easy walk to some of the landmarks and the train was across the street.

Partner

2/10

Poor

12 Feb 2026

Tracy

The hotel cancelled my booking prior to my checkin -without any notice. Thankfully there was another hotel close by, but it cost me twice as much. The line to the elevator when we arrived at the Doubletree was 20 people deep leading me to assume they had one working elevator for the lobby. It will not be a hotel I will consider on my next trip to NYC.

10/10

Exceptional

11 Feb 2026

Donita

Was the room was clean the staff was nice. Great location.

Friends_and_family Family

10/10

Exceptional

11 Feb 2026

april Ann

Clean room great location

Leisure Partner