St. Regis New York

United States , New York Area - NY
New York, 2 East 55th Street & Fifth Avenue
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100 reviews shown

2/10

Poor

21 Feb 2026

davidson

no windows. the aircon is very outdated. so noisy

Friends_and_family Family

10/10

Exceptional

06 Feb 2026

Sonia

Absolute perfection.

Business Self

10/10

Exceptional

19 Jan 2026

Rogelio E

Amazing experience all around

Leisure Partner

10/10

Exceptional

16 Jan 2026

Jason

Our stay was incredible! The staff was welcoming, friendly, and very helpful. Mirsada provided outstanding service and attentiveness. The rooms are elegant and well appointed but could benefit from a facelift. The King Cole Bar was fun and the drinks were delicious (albeit pricey). Use of the house car is a big perk and our driver was gracious and accommodating. The service and overall experience are tough to beat!

Leisure Family

10/10

Exceptional

14 Jan 2026

Stephanie

Spotless room, friendly staff. At times they took a bit long for some requests but overall a lovely stay.

Leisure Family_with_children

10/10

Exceptional

10 Jan 2026

Dina

decor is beautiful and service is great.

Friends_and_family Friends

4/10

Poor

06 Dec 2025

Zvi

The Hotel reception team was very un profesional to say the least. We reserved a suite for 3 adults and a child and told that there are no rollaway beds and we “have to manage” . Checkin was 2!hours late.

We kept recieving call to the room in the mornings regarding room service that were not ours.
And other comments

It just felt NOT st regis but a Motel 6.

Friends_and_family Family

10/10

Exceptional

28 Nov 2025

Gregory

Check in person was an absolute pleasure to deal with. The butler on the floor was very responsive.

Business

10/10

Exceptional

24 Nov 2025

James

The room was spotless, staff was excellent as always, can't wait for my next visit

Leisure Partner

10/10

Exceptional

07 Nov 2025

Donald

Always a pleasure staying here. Staf arw wonderful, food and bar servoce excellent.

10/10

Exceptional

07 Nov 2025

SIMMON

Nice atmosphere

10/10

Exceptional

07 Oct 2025

Anne

Fabulous, historic hotel with updated amenities.

Leisure Self

8/10

Excellent

05 Oct 2025

Connie

Location was excellent! Staff were friendly. Breakfast was good but expensive. No coffee and tea which was not great.

Leisure Partner

10/10

Exceptional

25 Sep 2025

Ronisha

Beautiful!

10/10

Exceptional

13 Sep 2025

Alana

Easily my favorite hotel in the city. Always a smooth and wonderful stay.

Leisure Partner

10/10

Exceptional

26 Aug 2025

Mary

Everyone and everything absolutely amazing!

Leisure Family

10/10

Exceptional

03 Jul 2025

Pamela

Beautiful hotel from the gilded age. Outstanding service. Beautiful and delicious breakfast.

Leisure

6/10

Pleasant

28 Jun 2025

Achintya

Business Family

10/10

Exceptional

16 Jun 2025

Piper

Wonderful Hotel

Friends_and_family Family

6/10

Pleasant

11 Jun 2025

luis

Service in the hotel was terrible , butler service and room service was very bad

Business_and_leisure Family

10/10

Exceptional

05 May 2025

Sara

This is the most luxurious hotel I have ever seen. It was designed by John Jacob Astor who unfortunately was lost in the Titanic disaster. But thankfully his beautiful hotel keeps his legacy alive.

The architecture is absolutely jaw dropping. You will feel like you went back in time because the decor and amenities look like they are brand new even though they are intricately ornate Edwardian designs. This hotel looks like it's from a fairy tale both inside and out.Astor thought of everything. Every little detail in this place is impeccable.

The staff is extremely friendly and thoughtful and their service is excellent. They carry your luggage and walk you to the building with an umbrella if it's raining. They carry your luggage up to your room. The concierge desk helps you with whatever you need.

It was my mother and my birthday and they were so thoughtful and hooked us up at another restaurant for her birthday dinner. They gave us a personalized birthday card and treats. They gave us a tour of the basement which has historical artifacts and photos or autographs of many famous celebrities who came to stay to perform at the venue in a previous decade.

If you are a fan of luxury, history or VIP treatment this is the place for you.

If you want to experience luxury

Leisure Family

2/10

Poor

13 Apr 2025

Josh

Terrible experience. Front desk staff were atrocious

Leisure Family

10/10

Exceptional

09 Apr 2025

Erica

Amazing service

Amazing service and such a great hotel with a lot of history. Highly recommended!

Friends_and_family Family

10/10

Exceptional

31 Mar 2025

Swede

Love this place and it's people. First class and wonderful to all.

Leisure Partner

10/10

Exceptional

13 Mar 2025

Donald Coburn

Beautiful property and absolutely my favorite hotel in the city. Wonderful location right off of 5th Ave. Amazing service, pleasant staff, and very helpful and patient concierge. Love staying at this property its always a perfect trip to the city.

Leisure Partner

6/10

Pleasant

18 Feb 2025

Steven

We have stayed at the st Regis two times prior to this recent stay. Our flight was cancelled to Toronto and the hotel we were staying at couldn’t accommodate us as our room was not available. Anyway, we decided to book the St Regis as we have enjoyed staying there in the past.
This time however, the room was not to our standards at all. The shower flooded. Our rooms decor was really worn and dated. Their breakfast was lack luster.
The bellmen and doormen were great. The front desk upon check in was not very welcoming. We wouldn’t be staying here again I’m afraid. For the price you pay vs the service you receive doesn’t balance out. The St Regis should be downgraded to a 4 star property rather than a 5.

2/10

Poor

17 Feb 2025

Verified traveler

Disappointing at best

Check in staff was not friendly or accommodating. Requested down alternative pillows at check in and had to call at 11 pm that same night because they still had not been delivered. Room staff very kind. Doormen never at front door to assist during stay in getting car service . Concierge Pete was great. Destination fee add ons not really usable at $50 per day. Because booked through Hotels.com you don’t receive points for status. Not worth $1100 per night, not even close.

Partner

10/10

Exceptional

05 Feb 2025

jonathan

Great service. Beautiful house car took us to the show. Butler was fantastic. 5 star experience!

Leisure Partner

4/10

Poor

23 Jan 2025

Patrick

No restaurant a 3 star hotel

10/10

Exceptional

22 Jan 2025

Constance

Amazing!

10/10

Exceptional

05 Jan 2025

Patrick

The hotel was amazing only to be outdid by the amazing staff

Partner

10/10

Exceptional

27 Oct 2024

Don

We had a wonderful stay at the St. Regis and look forward to coming back in the future!

Leisure Partner

2/10

Poor

22 Oct 2024

Patrick

I had lost my debit card while traveling to this place and they failed to uphold my reservation. I still did have valid ID and the room was paid for. They did not offer any solution except to cancel my reservation. I was left in new york the entire night without accomodations or any way to return home until the next day. I am entirely disgusted at the way I was treated by the staff and management at this place, and entirely disappointed that the ownership lacks the decency to handle a simple situation as this one.

Leisure Self

6/10

Pleasant

15 Oct 2024

Thomas

The property is lovely, but the experience suffered. I spent two nights in NYC. Here were the problems: (1) On the first night, a Bose radio went off prior to sunrise. I couldn't turn it off without moving furniture and unplugging it. And then trying to get back to sleep. (2) I was unable to control the thermostat so the room was much warmer than I wanted. I asked the staff to turn it down while I was out and they turned it down to 60 degrees. (3) Finally, when I left, I asked for my car to be pulled around. I gave them the requested 20 minutes notice, but waited 20 additional minutes for the car to come around due to an error at the desk. I know these are first world problems (believe me, I know), but you're paying the St. Regis to eliminate these errors, not to make them. I doubt I'll return.

10/10

Exceptional

06 Oct 2024

Saul

Everything

6/10

Pleasant

04 Oct 2024

Negar

It was the most unpleasant New York Stay of my life.

Business_and_leisure Self

6/10

Pleasant

08 Sep 2024

Kenneth

Until the lobby/dining refurbishments are finished, the hotel has nothing to offer but a long walk through basement hallway. Seriously. The cost of this misery remained astonishingly high. My room, during a period when the hotel was not at full occupancy, was on the third floor facing an alleyway. You shouldn’t have to complain to receive a modicum of respect

Leisure Self

10/10

Exceptional

18 Aug 2024

Alireza

Great hotel in beautiful location

8/10

Excellent

06 Aug 2024

Syed Kaleem Jafar

Property was partially under renovation, which caused an issue with lifts. Lastly, I had requested requested the last day of statement which is yet to be received. Regards

Leisure Family

10/10

Exceptional

04 Aug 2024

Andrew

Thank you Omar for making your son’s birthday weekend one of the best vacations yet. We will be staying at the St Regis in Punta Mita and are looking forward to it after this experience.

Leisure Family

10/10

Exceptional

02 Aug 2024

Kevin

Happy quick stay

We stayed for a couple of days/nights in one of their deluxe suites. The butler service was incredible, very courteous prompt, willing to help in any way. The rooms were very clean, in fact cleaned a couple of times during the day if we needed. They were working on the lobby. Although you needed to go to substitute lobby, all personnel were very nice directly us where to go. We can not wait to have our next trip into NYC & stay at the St. Regis

Partner

2/10

Poor

24 Jul 2024

Andrew

Contact me please ASAP!!!

i was charged for the room twice and knowone will call me or credit me. 817-937-9203 is my cell [email protected]

Friends_and_family Family

2/10

Poor

17 Jul 2024

Bernie

The hotel is under construction’
Air conditioning did not work one day.

10/10

Exceptional

10 Jul 2024

othman

Business_and_leisure Family_with_children

10/10

Exceptional

05 Jul 2024

ISOBEL

Loved the care and comfort as well as the quiet , calm ,gracious atmosphere !

Business_and_leisure Friends

10/10

Exceptional

27 May 2024

Marcus

The St Regis never fails when it comes to guest experience. A

Leisure Partner

2/10

Poor

17 May 2024

Michael

This felt like a bait and switch. The hotel was under construction and the entire lobby and restaurant and bar were closed. Felt like a prison. The checkin \"upgraded\" us from our king to a \"bigger\" room. What a joke. it wasn't bigger just a room with two full beds that felt like they were mattresses bought on sale at kmart before they went bankrupt. She staff were indifferent. Absolutely not worth a grand a night. Expedia should have told us details of the construction before booking. I would have stayed at the four seasons.

Business

4/10

Poor

12 May 2024

AHMET CELALETTIN

There was a renovation going on…
They should have stop booking rooms under these conditions…

Leisure Family

4/10

Poor

14 Apr 2024

Nancy

The hotel lobby and restaurants are all under construction. We were never notified of this ahead of time. In fact, we were getting emails about booking dinner in the restaurant which was not even open. Our room was not ready at 5:45 pm for check in. Instead of the 2 double bed room, we got a one bed and a roll away bed. Secondly, the hot water facet shut off after 30-45 seconds in the bathroom. There was no hot water in the bathtub. When we tried to place our breakfast order Friday evening for Saturday morning, the staff was rude and did not want to take our order. We thought we would have a wonderful weekend bridal shopping for my daughter. The hotel was a huge disappointment.

Leisure Family

10/10

Exceptional

12 Apr 2024

Mary E

We chose the St.Regis for its famous lobby and bar and classic charm. We were not told until just before our arrival that the lobby was being renovated and off limits and the bar and restaurant were closed. We understand those are being modernized and the beautiful rooms will also be modernized. Exactly what we do not want, so we will not return.

Partner

10/10

Exceptional

21 Mar 2024

JUSTIN M

Everything was great a little disappointing Hotels.com did not advise us Lobby, Restaurant and Bar all under construction.

Business

10/10

Exceptional

16 Mar 2024

James

The remodeling was bothersome

Leisure Friends

2/10

Poor

12 Mar 2024

Wellington

Very expensive and very poor service.

Business Self

10/10

Exceptional

20 Jan 2024

Maria

Experience was fantastic in everyway

Friends_and_family Family

10/10

Exceptional

19 Jan 2024

Verified traveler

Construction so lobby unavailable put a damper but great service

Self

10/10

Exceptional

11 Jan 2024

Claudia

We enjoy all!!!

Leisure Family

10/10

Exceptional

29 Nov 2023

Nicholas

This is the best hotel in NYC. The service is impeccable. The rooms are well appointed and beautifully maintained. The in-room dining is fantastic and our butler team were attentive and helpful despite being very busy over the holiday period. Highly recommend if you want to have a unique and luxurious experience.

10/10

Exceptional

12 Nov 2023

Jonathan

Wonderful property in the heart of the City!

Business_and_leisure Self

10/10

Exceptional

14 Aug 2023

Marla

The staff were extraordinarily nice

Business_and_leisure Partner

10/10

Exceptional

03 Jul 2023

Mooza

Very friendly staff members and helpful!! Food and services are great worth the money!!!

Leisure Self

10/10

Exceptional

30 May 2023

Lesley

Incredibly comfortable beds and nice quiet rooms.

Business_and_leisure Partner

10/10

Exceptional

06 May 2023

GLENDA

Great.

10/10

Exceptional

17 Feb 2023

Stephanie

Excellent

EXCELLENT and EXCEPTIONAL hotel! Top notch!

Friends_and_family Friends

10/10

Exceptional

17 Feb 2023

philip

Exceptional service at one the the great ,if not the greatest NYC hotels

Leisure Partner

6/10

Pleasant

13 Jan 2023

William

The St Regis is due for a makeover. Its entire decor is dated. Everything there is priced double of what its really worth. If you like to over pay than this is your stay.

Leisure Partner

10/10

Exceptional

29 Dec 2022

Patrick

This classic hospitality that you can expect from an icon!! The best service. Thank You Omar!

8/10

Excellent

27 Dec 2022

Arthur

Each staff member that helped us was wonderful. The only areas of improvement for the room were that there were no slippers and the televisions were very poor quality. The hotel I would give 5 stars. The room service food I would sadly have to give 2 stars. The food was AWFUL. Risotto was watery mush with no seasoning. Ordered an avocado tofu scramble which was beautifully presented but tasted like nothing, They do not seem to use salt or any other seasonings when cooking. Ordered a mixed selection of ice cream and it all just tasted BAD. Great hotel absolutely stay here but don't order food. We were being lazy and did not take advantage of the countless great restaurants in the city.

Leisure Family_with_children

10/10

Exceptional

27 Dec 2022

Jill

Only one window on the room…..

Leisure Partner

6/10

Pleasant

16 Dec 2022

Brodie

Butler service was terrible. Emailed twice with a request and no response. Called to ask for distilled water for cpap machine and was told to walk to a store to buy some.
Very disappointed.

Leisure Family

10/10

Exceptional

05 Dec 2022

James

Location &

Leisure Family

10/10

Exceptional

05 Dec 2022

Brandi

The staff was incredible, the hotel was immaculate, the location was the best.

Business_and_leisure Family

4/10

Poor

31 Oct 2022

Gregory

Disappointing at this Price

Such great expectations for this hotel but sadly did not produce a great experience. The hotel itself is very nice. Not as impressive as some of the others in the same category but very old school and well kept. Unfortunately that’s where it stopped. First of all, no warning of construction going on and my room was terribly loud with air hammer drills and workers yelling for the first three hours. Asked to change rooms but they said construction would be over at 5 and gone for the weekend. Feel sorry for the people who stayed through the week. With the exception of the front desk and the butler, service was horrible. Waited forever to get a table at Astor court, food took forever and the quality of food was horrendous. They should be ashamed. Chicken was room temperature and no aesthetic value to anything. Gigantic clumps of hair in the shower upon arrival which tells me nothing was cleaned. Took 20 mins to get a waiter for morning coffee, brings out my espresso and girlfriends cup then forgets the coffee. We never saw the waiter again. Hostess disappeared so I actually had to get the concierge to get the coffee. Most of this stuff is easy to forget if you’re at the holiday inn but not at this price point. These are the best hotels in the world and everything should be top notch. Stay at the Plaza or the Four Seasons this place was a joke

Partner

10/10

Exceptional

02 Oct 2022

Tamara

Excellent! Very clean nice decor staff are extremely nice

Leisure Partner

10/10

Exceptional

26 Sep 2022

Shannon

Brilliant

Leisure Friends

10/10

Exceptional

10 Sep 2022

Brian

I stayed five (5) nights at the St Regis New York. I enjoyed every moment of my stay. From the moment I checked in, to the moment I checked out, I was always made to feel welcomed and valued as a guest. People knew my first name and would greet me as such when I returned from sight seeing. The door men out front of the hotel are keenly aware of who the guests are, and promptly open doors for you, ask if you need a taxi hailed, or simply smile and greet you in the morning. The butler and maid service was excellent. I requested coffee for each morning at 7 am, and that request was executed to perfection. The gym was on the small side, but was always well organized and clean. There is an attendant who is there to assist you. The Astor restaurant was also excellent and a little on the pricey side, but, in my opinion, delivered delicious food and was convenient for an early morning breakfast before exploring the city, or for those late evening returns to the hotel when my feet were hurting and i just wanted to relax in my room, the option to dine in the hotel was there, and I was happy for that. Other reviews mentioned difficult staff or snobbery. I did not once experience that vibe. Everyone, I mean everyone, was professional, kind, courteous and genuine. The location is perfect, nestled between 5th Avenue and Madison Avenue, both major shopping hubs. Central Park and the train aka subway, are both about a 5 minute walk. I will definitely stay again. I highly recommend.

Leisure Self

10/10

Exceptional

22 Aug 2022

Julio

Great place to stay, close to all the stores. The staff was friendly and attentive, one of the best hotel to stay in NYC.

Leisure Family

2/10

Poor

22 Aug 2022

Verified traveler

A 5-star you should avoid

This St Regis is a place to AVOID! Booked 4 rooms for 4 nights for our business trip. I had to change rooms not once, not twice but 3 times to get into a somewhat not smelly room. Beautiful historical building admiration comes with a price tag of Smokey/old/mold smell through ventilations.

Room dining-their scanned QR code in your room might have different prices than the hotel register, your bill will come out with surprises. Make sure you CHECK!

Late night noises-on this narrow street there were constructions going on 2am—5am, called the front desk and was told it’s emergency PG&E stuff, there’s NOTHING they can do.

Overall, headache/stress to stay there the whole trip not be able to be myself during business meetings. My team and I travel to NYC often for biz, I will make sure St Regis doesn’t get our business ever again.

Business

8/10

Excellent

25 Jul 2022

Michael

Very nice. Dry cleaning never picked up. No house keeping. While we were out. As scheduled

Leisure Self

10/10

Exceptional

29 Jun 2022

Qin

sweet staff 5star service TOTALLY！Great experience

Business_and_leisure Family

10/10

Exceptional

19 Jun 2022

abigaile

Travelled with my 5 y/o for our first mommy daughter trip. Wonderful hotel! Can’t beat the location. Staff were great and the food far exceeded our expectations. Will be back in the near future.

Leisure Family_with_children

8/10

Excellent

09 Jun 2022

Barbara

Lovely hotel. Would have preferred an early check in but it was not available.

Business_and_leisure Self

10/10

Exceptional

31 May 2022

Heidi M

Lovely property that is very beautiful and clean!

The size of the property is perfect and the restaurant is adequate.

Leisure Family

10/10

Exceptional

23 Apr 2022

Michele

Staff was courteous and friendly .Enjoyable stay !

Business_and_leisure Family

10/10

Exceptional

06 Apr 2022

Barry

Just the Best!

Everything put a smile on our faces, from the look of the room, the comfort of the bed, the friendliness and efficiency of the staff, to the quality of the food service, the thoroughness of their cleaning regimen. One of the best, if not the best hotels we ever experienced in New York.

Partner

10/10

Exceptional

29 Mar 2022

Val.

It is simply great!!!

Leisure Family

10/10

Exceptional

20 Mar 2022

James

King Cole bar was wonderful, on floor butler was great, absolutely no disappointments

Leisure Friends

8/10

Excellent

20 Mar 2022

Walter

Nice historic property. Great location

Leisure Partner

4/10

Poor

08 Mar 2022

peter

Precocious

disappointing stay for three nights, treating ourselves to one of the top N.Y. hotels was a big disappointment. The room is very cramped, with no view, butler service pure gimmick.
tried to overcharge me on check out with the attitude, \"our type of guests doesn't generally double-check their bills\"!
Reception manager too busy to discuss with me!!

Partner

10/10

Exceptional

27 Feb 2022

Peggy

Excellent!

Tough to beat. Fabulous location, impeccable service, incredible historic building.

Partner

10/10

Exceptional

26 Feb 2022

Bruce

Service terrific

10/10

Exceptional

06 Feb 2022

Natalie

Most beautiful place in the city! Very cozy quiet room, very comfortable bed setup. We stay again with pleasure!

Leisure Family

10/10

Exceptional

10 Dec 2021

Robert

High-end Everything

There is a reason this is a top hotel… everything is impeccable from the building, the rooms, the services and the staff. They know quality and service. Just to get a feel, there is a butler for each floor. At the push of a button your complimentary coffee is swiftly delivered to your room. The rooms are definitely at the highest price-point but you’ll get the best.

Partner

10/10

Exceptional

07 Dec 2021

Roger

The staff were great throughout our stay - many thanks

10/10

Exceptional

29 Nov 2021

Michael

Excellent experience

Partner

10/10

Exceptional

28 Oct 2021

Ritha

Really iconic hotel. I loved the staff . Always helpful and very importantly very very honest . I left two very valuable pairs of gold earrings there and it was found and kept in security. Great iconic hotel . Expensive but worth every penny . Feel safe and good.

Leisure

10/10

Exceptional

27 Oct 2021

Maria F

Everyone and everything

Leisure Self

10/10

Exceptional

10 Oct 2021

Eda Kathryn Driver

The hotel couldn’t be more beautiful or well kept. Hip it’s not - but excellent service and total luxury.

Leisure Partner

10/10

Exceptional

09 Oct 2021

adi

Great for teens and grandparents as well

Our stay was great! We had 3 generations and everyone was comfortable and well taken care of.

Friends_and_family Family

8/10

Excellent

05 Oct 2021

Marcela

Will come again :)

Great hotel! Great location! Just a comment on the daily housekeeping: they don’t replace/refill room waters or extras in the bathroom (listerine,cotton etc) Tom at the main entrance is amazing!

Friends_and_family Family

10/10

Exceptional

04 Oct 2021

JEANNE

Excellent service, beautiful property, accommodating staff,
Will stay again!!

Leisure Family