Name: The Shoreham Hotel
Address: 33 W 55th Street, New York, 10019, US

The Shoreham Hotel

New York Area - NY · United States

100 reviews shown

2/10

Poor

18 Jul 2026

Doug

We arrived after 6 pm, the check in was very odd as we had booked a king room. The man at the desk said that our wasn't clean unit a tried to sell us into changing to a queen suite. Odd that are 6 pm our room wasn't clean yet. We had no choice but to take the queen suite. Walked in that least 20 stains on the carpet a bathroom that smelledof mildew. I feel that because we booked through a 3rd party (Expedia) at a reduced rate we were treated as 3rd class occupants. I intend to post this review on every social media app that I have to warn others of what is obviously a money grab by this property. EXPEDIA I went to another property that very evening and I expect FULL REFUND!!!!

Partner

2/10

Poor

18 Jul 2026

lora lynn

The first room had stained carpet, damp sheets, a rusted tub, and signs of bed bugs. The staff was willing to switch to a new room, but that one had filthy bedding with hair and more signs of bed bugs. Lobby under construction; staff were not empowered to refund us. Also a surprise $45 fee upon arrival. We checked out immediately and had to get a $50 uber to a new hotel all in the same day. It was exhausting and the manager refused to refund us. Luckily Expedia refunded, but it took several calls to resolve.

Family

10/10

Exceptional

18 Jul 2026

Aldo

Great

Self

6/10

Pleasant

17 Jul 2026

Diana

La ubicación es buena porque está muy céntrica de los lugares turísticos y hay una estación del tren muy cerca. Las instalaciones del hotel en general son aceptables. En cuanto a la habitación la alfombra se ve sucia y guarda un aroma raro.
Pagamos por desayuno americano y nos llevamos la sorpresa que el servicio es en la tienda del hotel. Te dan una fruta, una barra de cereal, un pan y un café. Sin embargo, todo en Nueva York es caro, así que ese desayuno te ayuda para empezar el día en lo que comes algo más.

Partner

8/10

Excellent

17 Jul 2026

Victoria

Location was great for what we wanted. Accommodations were fine. A/c was loud and room carpeting was quite dirty.
Place was quiet enough and no views. But it served our purpose. Staff was very helpful which goes a long way to making a stay fine.

Partner

8/10

Excellent

17 Jul 2026

AC was a bit loud.

8/10

Excellent

16 Jul 2026

Megan

We really enjoyed our stay, the staff were excellent and very helpful. Only downside about this hotel is no refrigerators in the room. Great location.

Partner

10/10

Exceptional

16 Jul 2026

Gail

The building is old but very well kept and clean. We stayed overnight and it was super close to everything we wanted to do.

10/10

Exceptional

16 Jul 2026

Edith

Location location location!

Partner

10/10

Exceptional

15 Jul 2026

Jennifer

Upon arrival after 3 nights on the train, we were exhausted and needed to stretch out and get a good night's sleep. We also needed a refrigerator for medication and they offered to send one to our room. We expected a dinky New York City room, but were so pleasantly surprised when they upgraded us to a penthouse suite - which had a fridge in the room (along with 3 tv's, a luxurious shower, an incredible view and a rooftop terrace!). There was a bellman who helped with our luggage - everything was magnificent. You are within walking distance of so many New York greats: Broadway, MOMA, Carnegie Hall, great restaurants, food carts, high end shops groceries, and chain stores too.

Partner

10/10

Exceptional

14 Jul 2026

Gabriela

Buena ubicación

Family

10/10

Exceptional

13 Jul 2026

Francis

Room was fabulous and very neat. Comfort and cleanliness was everywhere

Business

6/10

Pleasant

13 Jul 2026

Hayden

Room initially did not have working a/c, maintenance was super fast to fix. Room was full of hair in the restroom area

Partner

2/10

Poor

12 Jul 2026

Sahibjyot Singh

The most worst hotel I ever stayed and the staff was so rude and customer service was so poor . Never suggest someone to stay in this hotel ..

Self

10/10

Exceptional

08 Jul 2026

Ana

We stayed at this property it was clean and cozy. We loved how close it was to Time square and Central Park. There were lots of shopping areas and tons of restaurants to choose from. We will definitely recommend it to our friends and family.

Partner

2/10

Poor

08 Jul 2026

Andrew

Avoid not a nice place at all

Business

4/10

Poor

07 Jul 2026

kiyonna

the property needs an upgrade to everything. the rooms were dirty

4/10

Poor

06 Jul 2026

Kevin

Staff extremely unhelpful. Hotel is fine, good location. Rooms 1-10 are on the old side of the hotel, but renovated.

Self

8/10

Excellent

05 Jul 2026

Jordan

Great location - just a little loud in the mornings but over all great.

Business

6/10

Pleasant

04 Jul 2026

Craig

Rooms were OK apart from the odd cockcrach or two! Staff helpful. Central, great location.

10/10

Exceptional

02 Jul 2026

Jorge

I was really impressed when I walked into my room, very spacious and with a seating area separate from the bedroom. My room facing 55th Street, extremely quite through the night but there were loud men outside my windows picking up the garbage or some kind of work, laughing out loud, obnoxious jokes. Then early in the morning around 8am whoever were the guests across from my room. A family with children decided to improvise the hallway as their own playground and the parents did nothing to stop them running back n forth, yelling as if they owned the hotel!!
After that family moment in front of my door, I could not go back to sleep.
Next time I book with Shoreham I wanna make sure that no children are anywhere near my room. This was the one negative about my stay at this hotel, everything else was outstanding.
I will return to stay with them again, my new favorite hotel.

Self

2/10

Poor

01 Jul 2026

Andrew

To say I was supposed to have deluxe or premium room it was a disaster the room needs gutting. Windows didn’t shut air con was so noisy you can’t sleep. Carpet has never been vacuumed. One member of staff was really unhelpful. The place is a disgrace no fridge of coffee faciiities in room at all.

Business Friends

8/10

Excellent

01 Jul 2026

L Christine

Great location, nice staff, good sized room.

Family

8/10

Excellent

01 Jul 2026

Richard

Clean room

Self

8/10

Excellent

30 Jun 2026

Anthony

In a great location.
Not having a fridge in the room was annoying

Family_with_children

6/10

Pleasant

30 Jun 2026

Natalia

Bed sheets were stained. When asked if I could have a new one delivered they said yes, then never brought it.

Friends

8/10

Excellent

29 Jun 2026

Richard

Location

Self

10/10

Exceptional

29 Jun 2026

Anthony

Clean room , exceptional hotel staff gave great customer service

Self

10/10

Exceptional

29 Jun 2026

Guadalupe

If you need a break from the rush of the city and noise, this is the place to stay. Relax and recharge. The property is beautiful and the staff are welcoming. We really recommend this hotel.

Partner

4/10

Poor

28 Jun 2026

Stanley Curtis

This hotel needs a lot of work is not what it was rated at

Friends_and_family Family

4/10

Poor

28 Jun 2026

Stanley Curtis

This is a tired hotel in Midtown, it needs a deep clean and some good maintenance really doesn’t deserve the star rating that it was posted at

Friends_and_family Family

6/10

Pleasant

26 Jun 2026

Matt

This hotel has a good location, but seems like any attempts to maintain the property or update the rooms have long been abandoned. It’s not nice. I would describe it as somewhere between a safe room for an informant and an airport hotel with some divorced dad energy thrown in.

Self

8/10

Excellent

26 Jun 2026

Henry

We got lucky and received a free upgrade to a Pent House room! The location is great, just a few blocks from Central Park in one direction and Times Square in the other. There are bus stops and subway entrances close by. It was easy to make pit stops at the hotel when we would be passing thru or hanging out in the neighbourhood.

Family_with_children

10/10

Exceptional

25 Jun 2026

Diego Mauricio

Excelente ubicación

Family

8/10

Excellent

25 Jun 2026

Richard

The room was clean

Self

8/10

Excellent

25 Jun 2026

Bradley

For the price it was 'ok' room needed updating slightly, the main reception and the restaurant attached was 10/10 the pictures I saw of the hotel sold a dream, however slightly disapointed with the room.

Self

8/10

Excellent

22 Jun 2026

Allison

This is a very basic little hotel. The staff was very nice, but the carpets feel grimy and the rooms need updating (at least mine did). However the room was good-sized. I booked and paid through Expedia, but the hotel charged another considerable fee for some tourism tax. I'm not happy about that - and feel that Expedia should have made this clear in advance!!

8/10

Excellent

22 Jun 2026

Dave

Great location within a couple of blocks from Central Park, Times Square, and the Rockefeller Center. Rooms were nice and clean with daily maid service, unlike what is provided with the makor hotel brands these days.

Friends_and_family Friends

8/10

Excellent

22 Jun 2026

Elizabeth

Nothing stood out as being amazing or bad. It was a decent place to stay for the night we were in NYC. The staff we nice and the location was convenient. We'd stay here again.

8/10

Excellent

21 Jun 2026

Larissa

The room met our needs, but for the high-season price, it felt very expensive for what the hotel actually offers. The bed was comfortable, the sheets were clean, and the bathroom had great water pressure, although the water temperature was hard to control. The carpet felt dirty, so we did not feel comfortable walking barefoot. Other than that, everything was okay. Special thanks to the man who stored our luggage, he was the friendliest staff member.

Friends

10/10

Exceptional

21 Jun 2026

Thomas

Excellent location and great value for price. Clean,but bring flip flops.

Self

6/10

Pleasant

19 Jun 2026

Manson

Bed had visible hair on it with no fitted sheet. Splattered stains on the curtains. Missing and broken things in room. Staffing wasn’t the most friendly and/or helpful when trying to check in and when asking for a second wash cloth. Beyond the frustrations the stay was enjoyable and a good location.

Partner

8/10

Excellent

19 Jun 2026

Catherine

Great location. Friendly staff. Good for a couple of nights stay.

Partner

10/10

Exceptional

18 Jun 2026

Nilsa

Front desk staff never answers the phone. They do not help once a reservation is made. Good luck.

8/10

Excellent

18 Jun 2026

Jorge Rivera

The property is kind of old. Bathroom is kind of small. Great location.

Family

6/10

Pleasant

18 Jun 2026

Molly

Room had stained rugs and a rusty bathtub. Bed, towels and sheets were clean. Surfaces were clean but it felt worn down. windows faced a courtyard so I could not have shades open at all. There was clearly a fridge in the room at one point but no longer there. Good coffee in the lobby for a price but zero amenities in the room other than iron and hairdryer. Generally unimpressed for the price point and location. Good to have parking garage next door.

Self

10/10

Exceptional

17 Jun 2026

Juan Rivera

Great location and the restaurant staff are on another level.

Friends

2/10

Poor

16 Jun 2026

Ruth

The room was dirty. The windows were dirty. The rug was dirty and torn and bunched up. It was supposed to be a deluxe queen room. The ceiling was cracked. The toilet seat did not open completely. The room was never cleaned adequately. The air conditioner made a lot of noise. It’s a one star hotel.

Self

8/10

Excellent

16 Jun 2026

Mike

Ideal location for Central Park and everything else. The hotel does everything you want it to and is reasonably priced.

Partner

8/10

Excellent

16 Jun 2026

Sunil

Location

Self

8/10

Excellent

14 Jun 2026

Janice

Conveniently located.

Partner

8/10

Excellent

13 Jun 2026

LAWRENCE

Excellent location and very large rooms for NYC. Stayed 4 nights. Clean and quiet room with nice beds. Tiny bathroom but good shower. No lobby really. I’ll stay here again.

Self

10/10

Exceptional

13 Jun 2026

Stephanie

We had a couple travel issues with flights and the overnight front desk staff was so, so helpful- cannot recommend enough!!

10/10

Exceptional

12 Jun 2026

Alexander

Good

10/10

Exceptional

12 Jun 2026

Stephen

Family

8/10

Excellent

11 Jun 2026

Kenneth

The room was fine and the location right off fifth avenue was good. Had a delay of 45 minutes checking in past the check in time, otherwise staff good.

Partner

10/10

Exceptional

10 Jun 2026

Nathan

Stayed for 4 days is a pretty decent stay 15 minute walk to time square and mini food places around the hotel and only a 5 minute walk to Central Park.

Friends

6/10

Pleasant

10 Jun 2026

william t

This hotel use to be one of my favorite but the have removed the coffee machine and the massage chairs, so now it’s very bare bones. Honestly the place is getting tired. They told me 4 years ago that they were scheduled for a remodel and nothing has happened. In fact I think it has been sold and they are just draining the live out of what remains. On a positive note the hotel is still very quiet and that’s a good thing in New York. The rooms are a good size and it is not crazy busy, oh and the rates are on the lower side of high. So those kind of make up for the very tired decor. I don’t think I will stop staying here after 8 stays it almost feels like home.

Self

10/10

Exceptional

10 Jun 2026

Colby

Everything was great! Would for sure stay again!

Self

8/10

Excellent

08 Jun 2026

Aaliyah

The location was the most important thing for me. I was seeing a bunch of shows and I wanted to be walking distance without spending a lot. The staff were friendly and helpful. Check in was super quick and easy. The room was a bit outdated and the wear and tear was visible. I enjoyed my stay and the next time I come back I’ll consider this hotel again. Also there’s a Dunkin a few steps away from the hotel.

Self

8/10

Excellent

08 Jun 2026

Rebecca

The room was very clean. It’s a small, boutique hotel, which fit us well. We stayed for two nights and it’s very close to many different sites and activities. The staff was wonderful. They took very good care of us. If you’re looking for something quaint and not a lot of noise around, this is a perfect option.

Family

6/10

Pleasant

06 Jun 2026

Moises

Partner

4/10

Poor

06 Jun 2026

Karen

We booked a deluxe double queen room. When we arrived they gave us our room and it was double size beds, not queen. We were sharing the room with my daughter and her husband. So they switched us to what they said was the only double queen room left. The bathroom was tiny (and smelled like bleach) and the headboard to our beds shared a wall with the elevator shaft so I heard banging all night. This was not a deluxe room, and if it was I'd hate to see a regular room. The roads were blocked on our check out day for a parade and no one game us a heads up. We almost couldn't get our car to go to the airport.

Family

8/10

Excellent

04 Jun 2026

Nicole

Hotel was clean. Great location. Rooms a little outdated but fine for the price

Partner

8/10

Excellent

04 Jun 2026

Francois

If you want a bed with a great bathroom, this is the place. Warm water and great water pressure.

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

GERARDO

Location clean confortable and good price

Self

6/10

Pleasant

03 Jun 2026

Dennis

Room was large. Bathroom very small but shower was wonderful. Only one end table. Furniture was marred. Housekeeper who cleaned our room was excellent. Close to Dunkin and diner. Excellent location.

Partner

8/10

Excellent

03 Jun 2026

Angel

2/10

Poor

02 Jun 2026

Stacy

The room was not cleaned well it was dirty and they charged me $500 stating it was a smoking fee because I left the keys in the room and did not go to the desk to check out. The room next to us was smoking and pounding on the walls all night on the first night and smoking told housekeeping and the next day they had a sanitize sign on the room that it needed extra cleaning. But yet they are trying to charge me an up charge. Very bad service there do not recommend

Family_with_children

4/10

Poor

02 Jun 2026

Alyxis

i see why they had a low star review..we went there to celebrate our babys 1st birthday and my now fiancée surprised me with a proposal so it was a great weekend with what we had going on but not so much the hotel. when we first checked in and they gave us our room for one, I booked a penthouse suite with a terrace. They put us in a junior suite, and then proceeded to tell my fiancé that all of the pent houses were sold out, but I had all of the confirmation about us having a penthouse so we spent at least 45 minutes arguing with them about that because I refused to stay in the room that they gave us because it was not what I paid for and then we finally get up to the room that I paid for the hot tub in the bathroom was out of service, which was not told to me prior to booking or even when we were downstairs checking in I found out as we were in the room looking around the terrace was a lot smaller than what it looks. There were no chairs or anything set out on the balcony like said in the photos the room was not that clean. We actually found a few cockroaches laying on the floor so to me if they cleaned the room prior to us checking in there’s no way that there were a few dead cockroaches all over the floor after they cleaned up and the bedsheets had stains on them thank God I did bring my own sheets so I didn’t even bother making that request to have them change it out because I brought my own .. and then the emergency exit door was on our terrace and we had a lot of issues

Family_with_children

6/10

Pleasant

01 Jun 2026

Kevin

Partner

10/10

Exceptional

01 Jun 2026

Kathleen

Nice room, excellent helpful staff

10/10

Exceptional

31 May 2026

Jennifer

The staff were very friendly and helpful. I lost a bolt on my rollator so the wheel kept coming off. Maintenance came and fixed it for me. Jackie the room attendant was very friendly. The room does need a carpet cleaning but other than that it’s in a great location and not bad for a weekend stay.

Friends_and_family Friends

8/10

Excellent

31 May 2026

Miguel

A real chair to sit in and relax would have been great. Coffee pot and fridge would have been great to have as well.

Partner

10/10

Exceptional

31 May 2026

Yuchao

Good stay . Good service

Self

8/10

Excellent

30 May 2026

Angus

Excellent location extremely central. Air conditioning worked very well, room included a safe which was very helpful. No fridge unfortunately or kettle /coffee/ tea. Bed was very comfortable. Carpet and furniture need a good scrub or replacing. Staff were approachable and very helpful. Good value, just don’t take a woman there your trying to impress if she’s from a wealthy family, could result in disaster … 😂

Self

6/10

Pleasant

30 May 2026

Nicola

Good location, though quite noisy. Restaurant/bar was closed by 9.30. I booked a king bed but got a queen.

Partner

6/10

Pleasant

30 May 2026

Frances

The best thing about this hotel is the location for what and where we were going - midtown/north. It is on a relatively quiet street so no sounds at night from traffic etc. Housekeeping cleans up the room daily without asking for service.
The premises is shabby, our room was functional. The bed was super comfortable. We did not try the restaurant, but it looked very inviting.

Partner

8/10

Excellent

30 May 2026

Karen

Great location, comfortable bed. Our room faced the street and was very noisy. Good size room but could use some updating. But for price is a good stay except the noise.

Family

4/10

Poor

26 May 2026

Katherine

The room wasn't like in the photo. The view of the “city” wasn't exactly like that, and the mattress was uncomfortable. I stayed at another hotel with a friend.

Self

6/10

Pleasant

26 May 2026

Kenneth

Old hotel renovated on the cheap. Poor bedroom furniture (chair, desk, dresser were like those in a run-down college dorm), bed ok. A lot of street noise. The air conditioner in the bedroom did NOT work and in spite of multiple requests was not fixed during our three day stay. This is NOT even a three star hotel, which is a pity because the location is good.

Partner

4/10

Poor

26 May 2026

Victor

This hotel was not worth the price. Despite it being memorial day weekend (including the Thursday and Friday before), I expected better accommodations for the price. The pictures online made the rooms look cleaner than they were in person. The carpet in the room was stained and there was random lipstick marks on bedding from previous guests which means that they dont properly clean their linens. We would also have to pay to have a mini fridge in the room, which is outrageous given the cost to stay. The additional $180 at check in was something I would have appreciate a disclosure at the time of booking. Very disappointing hotel for practically $300 a night for four nights. I would have rather spent more at a more well-known chain had I known this was going to be the quality of the room.

The location was decent for where I needed to go during my trip but for next time I will much rather spend extra at a hyatt or marriott than stay here again.

Friends

2/10

Poor

26 May 2026

david

The only amenities provided were soap and four hidden dixie cups. The room was cramped; the hotel refused my request for a one-half-hour late checkout, and charged me more than the quoted price for the hotel add-on, telling me to take it up with whoever I used to book my stay there.

8/10

Excellent

25 May 2026

Jennifer

Honestly I loved the bathroom! Spacious as well. I didn’t like that on top of what you pay, you have to put a deposit but it is what it is, extremely close to time square and eating spots. Would come again, 4/5!

Partner

8/10

Excellent

25 May 2026

Maureen Antoinette

Front desk staff particularly helpful when I couldn't connect with the wi-fi. Location perfectly central for shopping and transportation. Wished there was a refrigerator so I could keep cold foods. Also, wished there was a coffee maker or hot water dispenser since I like hot tea.

Self

10/10

Exceptional

25 May 2026

Ernesto

El hotel tiene una ubicación excelente. Cerca de todo. Todo lo que pedimos fue resuelto de inmediato. Nos guardaron las maletas en lo que realizamos el check- in. Pedimos una nevera y mas almohadas y las trajeron de inmediato. La verdad no tenemos ninguna queja. 100% volvería.

Partner

10/10

Exceptional

25 May 2026

Aaron

Great location. Friendly staff. The room was also excellent.

Family

10/10

Exceptional

24 May 2026

Araceli

Great price for the stay, location was perfect and the service was great!

Friends

6/10

Pleasant

24 May 2026

BreAnna

the pictures didn’t really reflect how the hotel looked. but it was clean and had the amenities it claimed to have. Workers were nice and responsive.

Friends_and_family Friends

8/10

Excellent

23 May 2026

Jessica

Good location. Nice staff. Clean. Nice bed and bedding. Safe.

Self

10/10

Exceptional

22 May 2026

Albena

Good

Friends

10/10

Exceptional

22 May 2026

Paul

Great location for seeing a show, restaurants, Lincoln Center.

Self

4/10

Poor

21 May 2026

Christina

Carpet is very dirty
Not updated
Staffs r not too professional

Self

4/10

Poor

21 May 2026

Rosauro

Amenities were limited no refrigerator no kettle with the price they should be better

Self

6/10

Pleasant

21 May 2026

Brett

It is what you would expect for a building built in the 1930s. Small elevators and hallways. But staff were very nice.

They “upgraded” me to one of the penthouse suites at no cost, but don’t think room was done. Bathroom had nice tile, bust rest of space looked like they were getting ready to put in more in the future. Hot tub in bathroom was not operational.

Lobby and restaurant area looked very nice, but small.

Self

2/10

Poor

20 May 2026

Tracey

Horrific Experience – Do Not Stay Here

I am absolutely disgusted by my recent stay at the Shoreham Hotel on 55th Street. This was the most horrible experience I have ever had at a New York hotel. The only thing that stopped me from moving out immediately was that every room in the surrounding area was $500 a night.

Check-out was 11:00 AM, but I fled at 5:00 AM just to get out.

Chris at the front desk was very nice at check-in, and the manager seemed willing to help and had the room vacuumed. However, they failed to change the bed skirt as I explicitly requested. As you can see from the photos, it was filthy, stained, and literally torn.

The rest of the room was a nightmare:

Disgusting Carpets: The carpets were in complete disarray, heavily stained, and absolutely filthy.

Caked-in Dust: When I took a further look between the nightstand and the bed, it was just caked in a crazy amount of dust. It clearly hasn't been deep-cleaned in ages.

Filthy Curtains: The curtains were absolutely disgusting and covered in stains.

Hair Everywhere: There was hair from prior guests scattered throughout the room…on the sheets, the phone base, and the walls.

The Shower: To top it all off, the shower tile had other people's hair stuck right to it.

It is completely unacceptable for a hotel in midtown off 5th Avenue in Manhattan to let a room fall into this level of neglect. Save your money and your peace of mind…stay somewhere else.

Self

6/10

Pleasant

20 May 2026

Dan

Just heads up, No coffee machine and refrigerator in room, or you can pay 25$ a day for refrigerator, ridiculous,coffee shop downstairs opens 8am,parking near, 804 or more /day,bathroom, no space to put your staff, small steel sink, and barely room to put anything, we had 3rd floor on the street, room, super noisy, the window had tape around and not closing good, i hear every car going and alarms, try to get room on the other side,very good coffee shop on 6th street, Le Cafe Coffee , very good, 3min walk, opens 6AM

Partner

6/10

Pleasant

19 May 2026

Amarildo

That is no breakfast. The small supermarket give a brown bag and throw inside a pastry banane granola bar and hot beverages. That is a pictures on the Expedia that show a restaurante but is not for the hitel. The furnishings show on thevsite is out of date. Expedia must check this property. For the price and the 4 star rate is not compatible. You have what you pay.

6/10

Pleasant

19 May 2026

Kristi

The room was big. The hotel is dated.

4/10

Poor

18 May 2026

Fabio

Stayed in one of the penthouse deluxe rooms… look nothing like the pictures very small tiny window and extremely in need of updating. carpet was filthy

Partner