New York Hilton Midtown

United States , New York Area - NY
NEW YORK, 1335 Avenue Of The Americas
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100 reviews shown

10/10

Exceptional

21 Jun 2026

Gabrielle

Clean, efficient, and helpful.

Friends

6/10

Pleasant

21 Jun 2026

Sean

Two of the three elevators that were dedicated to our section of floors (35-44) were out during our entire stay. Waiting time for an elevator, going up or down, went beyond 30 minutes during peak times.

Family_with_children

10/10

Exceptional

19 Jun 2026

James

staf was very helpful

Family_with_children

8/10

Excellent

16 Jun 2026

Christopher

Parking available was a plus. Affordable for its location.

Family_with_children

6/10

Pleasant

15 Jun 2026

Maureen

Staff was very friendly. Room was dated: furniture falling apart, lamp was broken, and disgusting stains on the chair and tv. There was a dirty pull-up diaper in the bathroom trash when we checked in. Elevators are being updated, so wait times averaged 5 mins. Not much security in the lobby. Anyone can walk in and use the elevators (no card required to access a floor). Prices at the convenience store were ridiculous: over $7 for a bottle of soda. Don't think I will be staying here next time I visit NYC. I'll spend a little more to stay somewhere nicer.

Friends_and_family Friends

10/10

Exceptional

15 Jun 2026

Jairo

Just have faster elevators please

Business

10/10

Exceptional

15 Jun 2026

Scott

The staff when arriving, fantastic! Clean and easy check in! Room was awesome and the breakfast was very nice. Great location as well! Thanks for a great time!

Partner

10/10

Exceptional

14 Jun 2026

Alan

Staff could have been a little more cordial. Speaking with the front desk I felt as if I were a burden for just checking into the property.

Family_with_children

10/10

Exceptional

14 Jun 2026

Jessica

Amazing experience

Family_with_children

8/10

Excellent

13 Jun 2026

Jack

Great location . Very busy but staff is very accommodating. Breakfast is very expensive . All the elevators were not working on a very very busy weekend. Nice large room and comfortable beds.

Family

10/10

Exceptional

13 Jun 2026

Vaidehi

Great Staff. Clean rooms. Very close to central park, MoMA, Timesquare.

Family_with_children

4/10

Poor

13 Jun 2026

April

Small bathrooms, elevators were not working, very crowded with large groups.

Self

10/10

Exceptional

12 Jun 2026

Luis

Muy buen servicio, limpio y ordenado. La gente muy amable. Nos encantaron los desayunos que ofrece el restaurante en el hotel. Los desayunos no están incluidos en la tarifa del hotel pero vale la pena pagarlos.

Partner

8/10

Excellent

11 Jun 2026

Rachel

Clean rooms, friendly staff, right in the middle of all the action. Elevator maintenance/upgrade was taking place during our stay and sometimes the wait for an elevator was close to 7-8 minutes. It was annoying, but will resolve once the project is complete.

Friends

10/10

Exceptional

10 Jun 2026

Brian

First time in NYC. Place was clean and staff friendly. Highly recommended

Self

10/10

Exceptional

10 Jun 2026

Craig

Reliable and quality choice on multiple occasions.

Self

10/10

Exceptional

10 Jun 2026

Craig

I stay at this hotel every year for 5-6 day city-break. The location is perfect for mid-town within walking distance of Museum of Modern Art, Rockefeller Center, Central Park, shopping, and restaurants. Although a very large and busy property, the concierge, front desk staff, restaurant staff all provide helpful and efficient service. Housekeeping keeps the rooms reliably cleaned. I will likely be back again next year for my annual city-break because it has proven to be a reliable, and competitively priced hotel choice for me for years.

Self

10/10

Exceptional

09 Jun 2026

Erica

Hotel was fine. Shower could be a little cleaner.

Family_with_children

2/10

Poor

09 Jun 2026

Jennifer

The property didn’t feel clean or kept up with. We had also called ahead of the me as my wife pumps and needed to freeze her milk and have away to warm milk for bottles. It took 3 calls to get an electric kettle and they were not helpful with freezing things.

Family_with_children

4/10

Poor

09 Jun 2026

jazmine

Room cleanliness was horrible .. mold dirt , etc wallpaper pulling

10/10

Exceptional

08 Jun 2026

Rosa

We loved everything the food ,staff and everything else around

Family_with_children

2/10

Poor

07 Jun 2026

Elena

Personally, I would not stay again. I had a horrible experience from check-in to check out. The hotel is very outdated and the room we were given was very damaged and it just was not at all what I was expecting. We encountered an issue with our mini fridge and I did need it due to the fact that I am breast-feeding and they got me a fridge that didn’t even work and when I called later on to request one they pretty much told me there was nothing they could. Overall would not stay again

Partner

6/10

Pleasant

07 Jun 2026

Janet

I Have the plugs in the room did not work, not enough towels, no washcloths, no refrigerator in the room,

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

William

Great location. We could walk to Central Park, the theatre, and wonderful restaurants

Family

4/10

Poor

06 Jun 2026

alison marie

Our visit was stressful with large crowds in the lobby and no available seating. We experienced very long waits for the elevator that then were packed and slow.
Some of the furniture was dirty, worn and peeling.
Overall felt the high prices bought us a sub par experience
Usually Hilton hotels guarantee a certain amount of quality and reliability
Not so in this case

Family

10/10

Exceptional

05 Jun 2026

Joeina

Staff were extremely nice and helpful. Views were amazing. Great location.

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Scott

Great location and convenient to everything

10/10

Exceptional

05 Jun 2026

Cheryll

Unlimited breakfast buffet cuts down on food expense. The onsite herb and kitchen food option is very expensive however the hotel provides a daily $35 credit to offset costs.

Overall the hotel was clean and the staff helpful in explaining additional unexpected nyc hotel rates/ fees added to the cost of rooms.

This location is great to easily access tourist spots.

Friends_and_family Family

8/10

Excellent

04 Jun 2026

Patrick

Very close to everything in midtown Manhattan! Great property with nice staff!

Family

6/10

Pleasant

03 Jun 2026

tamari

This was ot our first time, that wr stayed at Hilton midtiwn, but evety time it is getting worse. The chck-in was not good. I had booked a room with shoerr anc they gave us rooms with a bathtub twice...Bsthrooms are tiny, lighting is vety poor.
The hotel is not clean and new elevator system is a disaster. Thd only great thing about this hotel is, thag it has amazing location.

Partner

6/10

Pleasant

03 Jun 2026

kathy

The location is great. The bathroom was too small and not maintained well. te beds were too soft. The staff was helpful as well as convenient parking.

Friends

10/10

Exceptional

02 Jun 2026

Donna

Great location. Nice size room. $35 per day resort fee was a surprise but if you spend that amount in the very expensive hotel coffee shop it goes toward the resort fee.

10/10

Exceptional

01 Jun 2026

Reyna

The rooms stinky and little bit, I think they need a little of make up

Friends_and_family Family

8/10

Excellent

01 Jun 2026

Bethany

Very nice hotel in a great area! Could use some upgrades and the bed wasn’t as comfy to our liking. But overall we would stay again. The staff was great.

Partner

6/10

Pleasant

01 Jun 2026

Patricia

make sure they have double bed because i had book for double bed and they gave me a bed and sofa bed

Family_with_children

2/10

Poor

01 Jun 2026

Kenneth

I hate the destination fee. The prices were outrageous. What a rip off. The room was horrible. The shower leaked so much, the floor was covered with water.

Self

2/10

Poor

31 May 2026

Valentina

Our stay was fine but the staff were extremely rude and unhelpful. I had to wait more than an hour on the floor in front of my room with my 80 year old grandmother for security to open our room because our key cards kept getting locked out for no reason.

Family

10/10

Exceptional

31 May 2026

Gilmar

It was a great place. I have breakfast in the morning. It was a great. It was a courtesy of the Hotel.

6/10

Pleasant

31 May 2026

Tessa

Waiting and rising for the elevator we’re ignoring. Too many people packed in that tiny elevator going to the destined floors. Hope they change that soon. Some of the male staff at the desk are not as hospitable. And they don’t always place you in the most suitable room.

10/10

Exceptional

30 May 2026

Whitney

The property was centrally located to everything in the city. It was very clean, the staff was very helpful, it had everything we needed for our stay!

Family_with_children

10/10

Exceptional

30 May 2026

Gary

My wife and I were very pleased with everything
Keep up the great work !

Partner

4/10

Poor

30 May 2026

Devyn

Staff is very helpful but that’s about it - zero amenities in the room (no water, no coffee machine, no kettle), beyond basic not what you would expect in a city Hilton. The worst part is the elevators - you will wait 10+ minutes for an elevator to go up or down, and then they will be absolutely packed. Really inconvenient and incredible frustrating

Friends_and_family Family

10/10

Exceptional

29 May 2026

Maria

The midtown Hilton is a great place to stay. The rooms are comfortable and roomy. The location is excellent for walking to the theater district or midtown restaurants. It's a grand old hotel that feels like home. Highly recommend.

Partner

10/10

Exceptional

29 May 2026

Michael

Great location! Amazing staff

Family_with_children

8/10

Excellent

28 May 2026

james s.

The dinner was great simple menu but plenty for some one who has been out exploring all day.

Self

6/10

Pleasant

26 May 2026

patricia

Very slow checkin -not enough staff

Friends_and_family Family

6/10

Pleasant

26 May 2026

ZIV

The switchover to computerized elevators was a disaster. 15 min waiting for elevators, resorted to taking stairs 8 floors. Checked out a day early and swallowed the room cost.

Excellent midtown hotel, been going there forever, but this one time was a fiasco. Just make sure that the elevators are fixed before you go.

8/10

Excellent

25 May 2026

Lawrence

Located 4 blocks from Central Park, the Hilton Midtown gives easy access both to the park and the Theater district with lower prices than hotels nearer the park. Rooms are spacious with expansive bathrooms but you won't get much of a view. The elevator system is a novel design which takes some getting used to. There is a breakfast buffet but several excellent restaurants, diners, and convenience stores in the area might be less expensive.

Partner

2/10

Poor

25 May 2026

Crystal

How is this a Hilton? It’s such a run down property. Elevators broken down, staff encouraged access to staff areas to try to help but it was disgustingly dirty and smelled. And the bar was consistently closed…

Business

8/10

Excellent

25 May 2026

Kaitlyn

The elevators weren’t working so we had the use the service elevator the whole time, which was very very slow. They also charged us to hold our bags after we checked out, and charged a $100 early check in fee. It seemed like they were nickel and diming us to then stay in a place without a working and fast elevator.

Friends

4/10

Poor

25 May 2026

Rochelle

This Hilton has a great location but you will spend half your trip waiting for the elevator. They boast 6 elevators and yet only two were working. House keeping is super inconsistent, sometimes you get clean towels sometimes not. Our room was freezing and we kept trying to adjust the temperature. We spoke with the front desk and they said someone was going to fix it. Nothing. Second request, the front desk admitted that the room thermostats are set and there is no way for guests to control the temp. They offered to send us more blankets which never arrived. Rips in the sheets. The wallpaper in the bathroom was peeling off the wall. And our key stopped working after waiting 15 minutes for an elevator to get to our room. For $400 per night we expected better. I will not stay with Hilton again.

Partner

10/10

Exceptional

24 May 2026

LauraF.

Room was perfect as was the location!

8/10

Excellent

24 May 2026

Kirk

My only complaint was sort of miserable check in. We came early, wanted to check bags so we could go about the city. We could, for free, if we checked with the front desk to get a ticket, so we waited in line for that. Then, we came back at 3 to actually check in. There was a Hilton Honors line and a regular line. The Honors line was attended to by three desk employees and the Honors line by one until about 3,:40, then one took her purse and went away, never to be seen again. Meanwhile, two gentlemen who looked to be upper management ... buzzed around, one talking to anyone and everyone and dipping into the back over and over. The other one, at one point as more than 20 people stood in the Honors line ..... went about opening plastic wrapping container and putting out water bottles by each check in point. People in line were actually laughing. Geez! At three, when everyone is checking in, management should 1) jump in and help the check in process and 2) not have \"Becky\" go on break and walk away with everyone watching. This rush hour should take a lot of precedence ... from a management excellence standpoint. All else was great.

Partner

10/10

Exceptional

23 May 2026

Howard

The only problem was the super small bathroom.

Family

10/10

Exceptional

23 May 2026

Martin

Great location. Room larger than what you usually get in NYC. Breakfast was great!

Partner

6/10

Pleasant

23 May 2026

April

The room was clean but old and worn down. The furniture was chipped and scuffed. The sink in the bathroom was leaking from the

4/10

Poor

22 May 2026

Kendall

Elevators were not working. One for the entire floor. Very inconvenient.

Friends

10/10

Exceptional

22 May 2026

Eleanor

Everything was perfect, food, staff helpful and friendly.

Partner

10/10

Exceptional

19 May 2026

peter

Classy, clean, professional property.

Partner

10/10

Exceptional

19 May 2026

Adam

The Hilton Midtown is a great hotel in a great location

Self

10/10

Exceptional

18 May 2026

Kendra

Clean room, great staff, perfect location!

6/10

Pleasant

17 May 2026

Melori

Feels quite old, but it’s overall ok. The front desk and staff are amazing, but there isn’t enough people to get the phone when you call guest services.

Business

4/10

Poor

17 May 2026

Timothy

Clean room needs updating had no washcloths

10/10

Exceptional

17 May 2026

Albert

Everything good except elevators on maintenance, then Sunday no elevators except freight!!

Friends

10/10

Exceptional

15 May 2026

Randy

I enjoyed my stay

Friends

6/10

Pleasant

15 May 2026

Tom

I had no problem with my stay other than the fact that at any given time only half or fewer of the elevators were in working order, so there was often a large bottleneck of people waiting to get onto one of the working elevators. At one point I had to wait 20 minutes to finally get up to my room to grab something, and another 15 minutes to get back down. Inefficient and frustrating.

Self

8/10

Excellent

14 May 2026

Vivian

My family and I, enjoyed staying at this hotel. Location is great! Walkable to many places for tourists. My only dislike was when we arrived during check-in. Our room was not ready and it took a long while to get. Hilton gave us vouchers for dinner, so they made it up well.

Family

4/10

Poor

14 May 2026

Daniel

There was 1 elevator working for 15 floors. Undisclosed madatory \"resort\" and \"food and beverage fees\" that we were not expecting. No wifi. Staff at hotel seemed to think we should be grateful to them for the privilege of staying there. This was a Best Western disguised as a high end hotel.

10/10

Exceptional

13 May 2026

Liliana

Overall, I had a pleasant stay. The location is excellent and the staff members were consistently helpful and welcoming. However, the guest rooms are beginning to feel a bit dated. My primary concern was the elevator wait times, on our final day after waiting 30 minutes, we ultimately had to use the service elevator. While the hospitality is great, the building infrastructure could use some modernization.

Family_with_children

4/10

Poor

12 May 2026

Greg

1 of 6 elevators working for floors 1-15. Took almost 10 mins to get one to floor 10. 5 mins to get one going down and hit every floor

Business

8/10

Excellent

11 May 2026

Manuel

Unfortunately, during my stay they were upgrading the elevator system and it was a harrowing experience. You either had long wait times for an elevator or the frustrating message that there was no elevator service available. Hope they fix this soon!!

Friends

10/10

Exceptional

11 May 2026

Tracy

Store/Breakfast selection was great/quick!

Friends

8/10

Excellent

10 May 2026

victoria

Need some renovation. Mold around the sink in the bathroom..

Family

10/10

Exceptional

10 May 2026

Dustin

I liked the service

Friends

10/10

Exceptional

10 May 2026

Yelena

Everything was good,stuff is nice and friendly,clean room.

Family_with_children

10/10

Exceptional

09 May 2026

Bayron

The breakfast arrangement, the cleanliness of the room, everything was excellent

Partner

10/10

Exceptional

09 May 2026

nora

The Hilton Midtown hotel was really very nice. It was in close proximity to Broadway, Central Park and Fifth Ave. I pretty much walked everywhere. The hotel staff was professional and friendly. The elevators were a bit frustrating but overall it was really very nice.

Self

10/10

Exceptional

09 May 2026

Nicole

Easy check-in and check-out. No issues.

8/10

Excellent

08 May 2026

Samuel

It honestly could have been better.

10/10

Exceptional

08 May 2026

Melwin

Yes breakfast was awesome

4/10

Poor

06 May 2026

Debbie

This is an older property that is need of renovations. Breakfast was great as was the fitness center. What merits this low rating however is the fact that it was freezing and the hotel did not provide heat. As an older building, they only supply heat during certain times of the year. To me, that is not acceptable. I would never stay here again. I only stayed here because my reservation at a much nicer Hilton property was messed up and they were fully booked and recommended this property. I should have declined given the reviews. Lesson learned.

Self

8/10

Excellent

06 May 2026

William

10/10

Exceptional

05 May 2026

Monica

Breakfast in the executive lounge was great!

Family_with_children

2/10

Poor

05 May 2026

Antonio

No one ever got back to me for cancellation. Although I was told it wouldn’t be a problem , Hilton denied me a refund

2/10

Poor

05 May 2026

Arkadii

Overall, the stay was disappointing and did not meet expectations.

The room wasn’t clean enough — there were sticky spots on the bathroom floor, which is unacceptable for a hotel of this level. The windows were dirty despite the apartment having a view, which completely ruined the experience. The curtains looked like they hadn’t been cleaned in a very long time.

The hotel offers a $35 daily credit for drinks, but this feels misleading since even a single drink at the bar costs more than that.

We also requested wine glasses to be brought to the room, but they were never delivered.

On top of that, there were multiple additional fees added after checkout. These charges should be clearly disclosed before booking, not after the stay.

Overall, the service and transparency need significant improvement.

10/10

Exceptional

04 May 2026

MIRNA

Nice hotel

Family

10/10

Exceptional

04 May 2026

Brittany Paige

Great location, nice rooms…we love staying here.

Friends_and_family Family

10/10

Exceptional

04 May 2026

Debbie

Property is a bit dated, but otherwise fine. The walls are thin. Breakfast is excellent as is the fitness center.

8/10

Excellent

03 May 2026

John

Convenient, clean and comfortable. Elevator upgrades in progress wasn’t the greatest.

Family_with_children

6/10

Pleasant

03 May 2026

Grant

Pretty nice hotel, horrible elevator setup.

Partner

6/10

Pleasant

02 May 2026

Ryan

The breakfast downstairs is premade garbage in the coffee shop and over priced in the restaurant. Walk out the door and go 50 yards in either direction and you can find a dramatically better breakfast for half the price. They are still working on their elevators so if you don't mind waiting for an elevator it's a good place to stay. The gym has been recently updated and is nice. Overall the people seemed relatively disenfranchised and not the friendliest. I imagine they deal with a ton of people who are pretty demanding so I don't blame the for this but a smile goes a long way.

Self

8/10

Excellent

02 May 2026

Sherry

Elevators extremely slow!

6/10

Pleasant

29 Apr 2026

wazir

The check in was lengthy. It was like he was searching for the worst room to put us in.
Then as we moved in. We observed the following.
The cabinet door to the dresser under the desk was unhinged. The door was hanging by 1 hinge. Could not use it to put away our toiletries etc.
The sink had mold. It was clearly visible in the mirror. The shampoo and body wash bottles had mold behind it.
The covers are oversized. It clearly was for a king bed and not a full sized bed.
The office chair was very old. The leatherette was peeled off. Like they got the chair from the street corner and put it there for us. Terrible
The standards of a Hilton property was not there. This was not encouraging.

Friends_and_family Family

6/10

Pleasant

29 Apr 2026

Thomas

Rooms are clean, with regular housekeeping. No kettle and drinks inside the room though. The system for the lift confused everyone.

Friends

10/10

Exceptional

29 Apr 2026

Sylvia

Room was clean, service was great. Busy hotel but fantastic location. Getting a taxi was easy but the area is also very walkable day and night. Easy subway access too.

Friends_and_family Family

8/10

Excellent

28 Apr 2026

Donald

The lobby amenities were very nice and good. The elevators…get your act together! They were so very unreliable. The service elevators were more reliable and used by me and my family.
Rooms were nice and comfortable, staff was very friendly!

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

Julie

Excellent location!

Self

8/10

Excellent

27 Apr 2026

Elizabeth

This hotel was very good as far as the proximity to the place where you could walk to like TIMESQUARE and CENTRAL PARK, the rooms were mid to the price but excellent to the proximity. would definitely stay here again, plan on returning with my kids in the summer.

Partner

10/10

Exceptional

27 Apr 2026

Yang

Great location, wonderful cleaning staff, well maintained. A bar, restaurant with pizza and burger, good street food outside.

Partner

6/10

Pleasant

26 Apr 2026

Keith

The hotel was clean. The atmosphere was pleasant. Staff were very friendly and helpful delays and uncertainty with the elevators were a problem. Love the location, of course.

Partner