Name: New York Hilton Midtown
Address: 1335 Avenue Of The Americas, New York, 10019, US

New York Hilton Midtown

New York Area - NY · United States

1335 Avenue Of The AmericasView location

100 reviews shown

8/10

Excellent

03 Aug 2026

Karina

Big but well managed hotel

10/10

Exceptional

02 Aug 2026

Phuong

10/10

Exceptional

02 Aug 2026

Alex

We had a great time at the Hilton Midtown. Clean rooms, friendly staff, they really went out of their way to make us feel special for my son's 7th birthday. Central location in between Times Square and Central Park walking was a breeze. Easy subway access, taxi stand right outside of the hotel. Just overall great value.

4/10

Poor

01 Aug 2026

LaShaan

The shower has multiple mildew stains, sink did not drain properly and the beds were very uncomfortable.

8/10

Excellent

31 Jul 2026

Daryl

Room was clean, concierge and door staff were very helpful

6/10

Pleasant

31 Jul 2026

IOAN

The hotel is very crowded and kind of not very clean.

8/10

Excellent

31 Jul 2026

Jennifer

Great location. Helpful staff. Long wait for check in.

4/10

Poor

31 Jul 2026

James

They were not transparent with their resort fee and the credit per day. The rooms were not worth the money. We had a family suite. Was not clean bathroom was small.

8/10

Excellent

30 Jul 2026

JULIAN

We were disappointed with the very long Check-In line and inequities in service. After standing in the line for close to thirty minutes, a staff member opened up another line. People who came in long after me and several others were ushered to the front of the new line. There was also a long line at the elevators with confusion on how to operate them. It was a frustrating way to begin our visit.

8/10

Excellent

30 Jul 2026

Bonita

Room was very clean. Could not get back in room. Took 3 trips to front desk to finally get someone to fix the door and let us back in. Took a total of 45 minutes.

10/10

Exceptional

29 Jul 2026

Katherine

Great

10/10

Exceptional

29 Jul 2026

Pierre-Olivier

Très bien situé

6/10

Pleasant

29 Jul 2026

Gretchen

We had a. Issue using

6/10

Pleasant

28 Jul 2026

Saqib

Good prices for long term stay.
Good location in mid town.
Staff is courteous.
House keeping is good.

Very high rates for valet parking.
Double beds are small to even sleep with a small kid.
ACs don’t cool very much. Barely get the temperature down to 70 during summer.
Elevators take a lot of time but give you expected wait time, which is good.

6/10

Pleasant

28 Jul 2026

Kendra

The hotel elevator was broken so there was only one elevator for the entire hotel. I waited almost 30 minutes to get up to my room. We waited 40 minutes when leaving to check out.

10/10

Exceptional

28 Jul 2026

Nancy

clean room

6/10

Pleasant

28 Jul 2026

Helen

The room we stayed in had a door tha

6/10

Pleasant

27 Jul 2026

Lateisha

A little run down ina nice location but I’ve been to nicer Hilton’s for the price!

10/10

Exceptional

27 Jul 2026

Paula

Great location

6/10

Pleasant

27 Jul 2026

Silvia

When we arrived the room wasn’t clean. There where hair products on the floor, next to the toilet.

10/10

Exceptional

27 Jul 2026

Henry

Thanks so much for everything

8/10

Excellent

26 Jul 2026

KAZUHIRO

need to improve new elevator system which makes you wait for a few mins to come everytime.

10/10

Exceptional

26 Jul 2026

Cynshae

Ohhhhhh yessss !!! I stayed here during nyc nursing strike and when i say i would live here ..lol i was on 35th floor.. great staff.. i worked 5 days a week and literally called this home for 1 month.. I recently came back with my boyfriend for a staycation with a night out in the city and it was the best.. walking distance to all the fine dining you can think of and everything is in walking distance . Good transportation .. staff soooo niceeeeee. Bar tenders great mixologist…10 starss all the way

10/10

Exceptional

26 Jul 2026

Sandra

Central location

10/10

Exceptional

26 Jul 2026

Kristin

Very helpful staff. Turned our nightmare jfk situation into a pleasant nyc experience!

8/10

Excellent

24 Jul 2026

Kevin

Staff that I dealt with were friendly and helpful

8/10

Excellent

24 Jul 2026

Amber N

The hotel was great with the exception of the elevators. They are modernizing and that meant that there were only a few available elevators. Sometimes there were no elevators available and taking the stairs is not an option because the doors to the stairs are locked on the lobby level. During busy times, it could take quite awhile to get an elevator.

8/10

Excellent

23 Jul 2026

Saba

Overall good stay, convenient location.

10/10

Exceptional

23 Jul 2026

Lydia E

Clean room

8/10

Excellent

23 Jul 2026

gabriel

happy but no fridge or microwave or pool otherwise a nice hotel

6/10

Pleasant

22 Jul 2026

Shereen

The location was perfect and the staff was really friendly. It was great having restaurants and bars in the lobby. It was also to have a quick service shop and luggage holding. The elevator was horrible!!! You had to factor in an extra 15 minutes to your commute because the elevators were so jammed packed and took forever to come when they worked. One time the elevator would not close or open. Eventually, it opened and we all evacuated the elevator and took the stairs. The room is outdated and carpeted. The bathroom smelled awful, mold and musty. The smell was awful. The towels were frayed and overly worn. I will not stay in this hotel again.

6/10

Pleasant

21 Jul 2026

Lee

Average hotel. Hardly Hilton standard. Not even a coffee maker in the room.

Partner

2/10

Poor

20 Jul 2026

Amit

I was given a wrong place and promise for free breakfast and got charged the last minute This is so wrong and unjustified,

6/10

Pleasant

20 Jul 2026

Marcos

Hotel is degraded, I stayed in a 1000 dollar suite the day I didn't have a bottle of water in the room, full of dust, a tiny sink, even worse, burnt out lamps, broken elevator, a real chaos

Partner

6/10

Pleasant

20 Jul 2026

Julian

Its NY, a ton of other options. If you are a hilton fan, I would recommend other Hiton locations. It is clear that the staff doesn't communicate to eachother. Our first room, the key lock batteries were dead, which has been a known issues for 2 days. The next room they gave us had dirty sheet, dark set in stains. Before 9am the cleaning staff was banging on our door asking are you leaving today? Check out time is noon. We didn't receive the full destination credit that promised at check-in. I do like Hilton, and I expect a lot more

Partner

10/10

Exceptional

19 Jul 2026

Dottie

The hotel's proximity to Carnegie Hall could not be beat!

Family

10/10

Exceptional

19 Jul 2026

Renee

The venue was spotless. The staff were so happy to help and the food was wonderful. We'll definitely revisit this hotel.

Friends

8/10

Excellent

18 Jul 2026

Julie

Very centrally located!

Family

8/10

Excellent

17 Jul 2026

Michael

Clean room. Great staff and location. Elevator wait time was the only issue, but we were there during peak tourist season during the world cup.

Family_with_children

10/10

Exceptional

17 Jul 2026

Juan

I liked it was clean, comfortable and close to the main turístic areas

Family

10/10

Exceptional

17 Jul 2026

Adelina

A/C worked great and the water pressure was good. Room was spacious too. Staff were fast during check in and friendly.

8/10

Excellent

15 Jul 2026

Daniel

I’ve stayed here before. Great location. Wish I had known about the elevator upgrade project which caused some wait time. I got used to it after a while, but I may have stayed elsewhere until the project is completed.

Self

10/10

Exceptional

15 Jul 2026

Mellonie

Herb kitchen was great! Room was clean. Larger rooms than some hotels. Location is supreme!! Wonderful. I put all my bosses in Corp suite at your hotel. Excellent. 5 stars. I'll tell everyone about the midtown hilton.!!

Friends

8/10

Excellent

15 Jul 2026

Monica Isabel

El hotel se encuentra en un excelente ubicación

Family

10/10

Exceptional

14 Jul 2026

Michelle April

We recently stayed at the New York Hilton Midtown and had a very positive experience overall. We arrived early in the morning and were pleased that the hotel allowed us to store our suitcases free of charge until our room was ready. This made it easy for us to start exploring the city straight away.
The lobby was spacious, clean, and well-maintained. The reception staff were friendly, courteous, approachable, and made both check-in and check-out quick and straightforward. The hotel's location is excellent, with easy access to subway stations, supermarkets, restaurants, and many of New York City's major attractions.
Our room was clean and spacious, providing plenty of room for two people. One minor disappointment was that the complimentary bottled water was not already in the room and had to be requested from staff.
The main drawback during our stay was the elevator system. During busy periods, there were often long waits, and on some occasions the system would not immediately allocate an elevator, meaning we had to wait until one became available.
A useful thing for future guests to be aware of is the destination fee of USD $35 per night (plus taxes), which is charged in addition to the rate paid at booking. However, this credit can be used for food and beverages at the hotel's café, which helps offset the cost.
Another convenience was transportation—there was always a line of taxis waiting directly outside the hotel, making it very easy to get around the city.

Family

10/10

Exceptional

14 Jul 2026

Maria Fernanda

We had a great time! Love the location.

Family_with_children

2/10

Poor

14 Jul 2026

Kevin

Room was dirty. Pillows, sheets, covers filthy bathroom as well i would not recommend

10/10

Exceptional

13 Jul 2026

Tara

The Hilton NYC was a great place for an unexpected overnight stay. The staff were friendly and helpful. The bar was delightful and provided a great escape after a stressful day. There were issues with the elevators but guests were given access to the service elevators. Overall, a great stay!

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Charlene

Clean. Helpful staff. Great location. Would stay there again.

Friends_and_family Family

6/10

Pleasant

13 Jul 2026

Catherine

As a frequent guest at this Hilton, I’ve never left feeling as disappointed as I did this time. The standards have noticeably dropped. Our room lacked basic cleanliness—there were marks on the bedsheets and dirt in the sink.

Worse, the elevators were a logistical nightmare. Staying on the 26th floor, we waited upwards of 20 minutes one morning just to get to the lobby, ultimately having to use the service elevator. At another point, the elevator panel literally told me that the floor I needed was \"not currently available.\" While I understand there is an ongoing elevator upgrade pilot project, the real-world impact on guests is unacceptable and highly disruptive.

Friends_and_family Friends

6/10

Pleasant

13 Jul 2026

Jennifer

Location is perfect and the room was good, but we did have a few complaints. First, there are no coffee makers in the rooms, which is just crazy to me. Second, the walls are super thin and so our very noisy neighbors and people walking the halls at all hours woke us up at multiple times each night. Definitely not ideal when you’re exhausted from a busy day of exploring NYC. And then, the elevators were an issue, especially Sunday when we were trying to check out. We waited for over 45 minutes, even trying the service elevators that housekeeping staff suggested but eventually had to drag our large suitcases down 3 flights of stairs to try a different floor since someone mentioned that there were more elevators servicing the lower levels. Even then, we waited another 15 minutes or so and had to ride back up several floors and then stopping at every single floor on the way down, while jammed in the back of the service elevator with entirely too many other exasperated guests. I will not book this hotel again based on the elevator situation alone. There are too many other options in midtown.

Family_with_children

4/10

Poor

11 Jul 2026

Katie Scarlett

I would recommend against staying here and we won’t be coming back. This hotel had so many hidden fees and charges that were not advertised when booking. when you check in, there is a $200 deposit charge and they have nearly $100 in fees that come out of this deposit, so you won’t get at least half of your deposit back even if you leave the room in the same condition you found it. this is very scammy in my opinion. the elevator service here is abysmal, there is construction going on and you should plan to wait several minutes for every single elevator. for how large this hotel is there should be 3x the amount of elevators they have operating. lastly, they charge you to store your luggage at the property before check in or after check out. this is just another way to get a few extra dollars out of every guest. not worth the price, there are other options in the area that are more hospitable.

Family

10/10

Exceptional

09 Jul 2026

Mateus

Staff was kind, room comfortable. Dining and breakfast options were poor and always busy. Suggestions to make plans to seek dining outside.

Family_with_children

8/10

Excellent

09 Jul 2026

Wilfredo

Very centric hotel!

Friends

10/10

Exceptional

08 Jul 2026

Maurits T.

excellent service all around

Partner

10/10

Exceptional

08 Jul 2026

Joann

Very Satisfied with the cleanliness and the check-in and check-out. The ability to get cab service was excellent

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Francisco

Great location, confortable room, good service

6/10

Pleasant

08 Jul 2026

Jennifer

Ac didn’t work

Friends

2/10

Poor

07 Jul 2026

Bianca

To be honest. There was dust everywhere.

10/10

Exceptional

07 Jul 2026

Mark

The complimentary Executive Lobby was fantastic for breakfast and late afternoon hors d'oeuvres.

Jerick at the Front Desk took his time in explaining all the daily offers that were included during our visit. He was an excellent representative upon arrival.

All the Staff were always very cooperative in answering any questions we had about the hotel and New York City.

First Class the whole way

10/10

Exceptional

06 Jul 2026

John

Everything was

6/10

Pleasant

06 Jul 2026

Philip

The hotel was ok but the rooms don’t even have a kettle or tea and coffee. It is a very dated hotel.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Paul

Doing elevator maintenance which sucked eggs! Horrible during conference and after. Bad timing to do something like that

Business Partner

10/10

Exceptional

05 Jul 2026

Luis Pedro Del Valle

The hotel is well located for a business and leisure trip! The only inconvenience are the elevators: sometimes you can wait up to 10 mins to find a ride from the top floors

Self

10/10

Exceptional

05 Jul 2026

Atila

Trip went off without a hitch!! Room was great and location is very convenient. 5 stars! Clean and comfortable!

Friends_and_family Friends

6/10

Pleasant

05 Jul 2026

Eleanor

My stay at the Hilton was disappointing overall. The location was the best part of the experience, but the hotel itself did not meet my expectations.

Most of the front desk staff were unfriendly and not particularly helpful. The one exception was one guy (name started with a J), who stood out for his friendliness and excellent customer service.

There were also some housekeeping issues. My pillowcase had a few yellow stains on it when I arrived, although staff promptly brought clean replacements when I requested them. Additionally, the body soap dispenser in the bathroom was empty on our first night. Housekeeping did come up and refill it after we notified them.

I appreciate that staff addressed the issues when they were reported, but these are details that should have been checked before guests arrived. Overall, aside from the convenient location, the stay was underwhelming.

Family_with_children

8/10

Excellent

04 Jul 2026

Dorothy Jane

Very close to central park and time square loved this location

Family_with_children

8/10

Excellent

02 Jul 2026

Julia I

😊

Family_with_children

8/10

Excellent

01 Jul 2026

Sebastian

Great a one night stay, however bed is really firm. Very clean.

Family

10/10

Exceptional

01 Jul 2026

Charles

Great location and helpful staff!

Family

10/10

Exceptional

30 Jun 2026

Anita

Nice place, it might need some updating

Self

8/10

Excellent

29 Jun 2026

Fernando

Great location, very close to the fifth avenue (great brands)

Family_with_children

10/10

Exceptional

29 Jun 2026

Mario

Amazing customer service very clean beautiful environment room was newly renovated and beautiful and spacious

Partner

10/10

Exceptional

28 Jun 2026

Timothy J

Location is awesome. Most of the staff were extremely friendly and helpful. The lobby cafe had reasonably priced and healthy options. Cleaning staff were friendly and greeted us. I will stay here again.

Family

10/10

Exceptional

28 Jun 2026

Paul

Always a pleasure to stay. Conveniently located to major attractions and transportation.

Business Partner

10/10

Exceptional

27 Jun 2026

cathy

Every staff member we encountered was helpful and professional.

Friends

10/10

Exceptional

25 Jun 2026

Giorgio ettore

Staff

Partner

10/10

Exceptional

22 Jun 2026

PAULA

location

Family

10/10

Exceptional

21 Jun 2026

Gabrielle

Clean, efficient, and helpful.

Friends

6/10

Pleasant

21 Jun 2026

Sean

Two of the three elevators that were dedicated to our section of floors (35-44) were out during our entire stay. Waiting time for an elevator, going up or down, went beyond 30 minutes during peak times.

Family_with_children

10/10

Exceptional

19 Jun 2026

James

staf was very helpful

Family_with_children

8/10

Excellent

16 Jun 2026

Christopher

Parking available was a plus. Affordable for its location.

Family_with_children

6/10

Pleasant

15 Jun 2026

Maureen

Staff was very friendly. Room was dated: furniture falling apart, lamp was broken, and disgusting stains on the chair and tv. There was a dirty pull-up diaper in the bathroom trash when we checked in. Elevators are being updated, so wait times averaged 5 mins. Not much security in the lobby. Anyone can walk in and use the elevators (no card required to access a floor). Prices at the convenience store were ridiculous: over $7 for a bottle of soda. Don't think I will be staying here next time I visit NYC. I'll spend a little more to stay somewhere nicer.

Friends_and_family Friends

10/10

Exceptional

15 Jun 2026

Jairo

Just have faster elevators please

Business

10/10

Exceptional

15 Jun 2026

Scott

The staff when arriving, fantastic! Clean and easy check in! Room was awesome and the breakfast was very nice. Great location as well! Thanks for a great time!

Partner

10/10

Exceptional

14 Jun 2026

Alan

Staff could have been a little more cordial. Speaking with the front desk I felt as if I were a burden for just checking into the property.

Family_with_children

10/10

Exceptional

14 Jun 2026

Jessica

Amazing experience

Family_with_children

8/10

Excellent

13 Jun 2026

Jack

Great location . Very busy but staff is very accommodating. Breakfast is very expensive . All the elevators were not working on a very very busy weekend. Nice large room and comfortable beds.

Family

10/10

Exceptional

13 Jun 2026

Vaidehi

Great Staff. Clean rooms. Very close to central park, MoMA, Timesquare.

Family_with_children

4/10

Poor

13 Jun 2026

April

Small bathrooms, elevators were not working, very crowded with large groups.

Self

10/10

Exceptional

12 Jun 2026

Luis

Muy buen servicio, limpio y ordenado. La gente muy amable. Nos encantaron los desayunos que ofrece el restaurante en el hotel. Los desayunos no están incluidos en la tarifa del hotel pero vale la pena pagarlos.

Partner

8/10

Excellent

11 Jun 2026

Rachel

Clean rooms, friendly staff, right in the middle of all the action. Elevator maintenance/upgrade was taking place during our stay and sometimes the wait for an elevator was close to 7-8 minutes. It was annoying, but will resolve once the project is complete.

Friends

10/10

Exceptional

10 Jun 2026

Brian

First time in NYC. Place was clean and staff friendly. Highly recommended

Self

10/10

Exceptional

10 Jun 2026

Craig

Reliable and quality choice on multiple occasions.

Self

10/10

Exceptional

10 Jun 2026

Craig

I stay at this hotel every year for 5-6 day city-break. The location is perfect for mid-town within walking distance of Museum of Modern Art, Rockefeller Center, Central Park, shopping, and restaurants. Although a very large and busy property, the concierge, front desk staff, restaurant staff all provide helpful and efficient service. Housekeeping keeps the rooms reliably cleaned. I will likely be back again next year for my annual city-break because it has proven to be a reliable, and competitively priced hotel choice for me for years.

Self

10/10

Exceptional

09 Jun 2026

Erica

Hotel was fine. Shower could be a little cleaner.

Family_with_children

2/10

Poor

09 Jun 2026

Jennifer

The property didn’t feel clean or kept up with. We had also called ahead of the me as my wife pumps and needed to freeze her milk and have away to warm milk for bottles. It took 3 calls to get an electric kettle and they were not helpful with freezing things.

Family_with_children

4/10

Poor

09 Jun 2026

jazmine

Room cleanliness was horrible .. mold dirt , etc wallpaper pulling

10/10

Exceptional

08 Jun 2026

Rosa

We loved everything the food ,staff and everything else around

Family_with_children

2/10

Poor

07 Jun 2026

Elena

Personally, I would not stay again. I had a horrible experience from check-in to check out. The hotel is very outdated and the room we were given was very damaged and it just was not at all what I was expecting. We encountered an issue with our mini fridge and I did need it due to the fact that I am breast-feeding and they got me a fridge that didn’t even work and when I called later on to request one they pretty much told me there was nothing they could. Overall would not stay again

Partner