New York Hilton Midtown

United States , New York Area - NY
NEW YORK, 1335 Avenue Of The Americas
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100 reviews shown

6/10

Pleasant

25 Mar 2026

Olesya

Elevator wait is horrible !!!

The room was cleaned poorly, I found an ID from previous traveler. (And other items)

Family_with_children

6/10

Pleasant

22 Mar 2026

Camille

Staff were great. But, the elevator situation during this stay March 2026 and back in October 2025 was affecting my broadway show ticket ETA.

Partner

8/10

Excellent

18 Mar 2026

Trish

Hotel was great but elevators were a nightmare. A HS convention and the place was overcrowded with elevators down.

Family

6/10

Pleasant

15 Mar 2026

Karrin

Great location. Staff was rude. No water bottles offered. They charge 100 per day for incidentals but there was nothing in the room fridge. The place has a cold

8/10

Excellent

15 Mar 2026

Theresa

Was very nice but the elevator situation is bad.

Self

8/10

Excellent

15 Mar 2026

Nick

great

Partner

8/10

Excellent

14 Mar 2026

Phinga Evelyn

There were shops nearby. Did not use laundry facility

Partner

8/10

Excellent

14 Mar 2026

Mary Helen

Location was perfect! Walking distance to Central Park, 5th ave, Broadway, Times Square. Very clean. Terrible show water pressure. I wish they had a restaurant for dinner. They have a bar. Breakfast buffet is great! Gym was pretty good. I wish they had two of each machine and that they’d put the air conditioner on higher and that there were a stock of cups for the water cooler (it was 8:00am and none left). Lots of cardio options! Open 24 hours. You have to take elevator from fitness center to 5th floor lobby depending on the floor you’re on..then walk to a different elevator to get to your floor. We were floor 26. (Apologies to the crowded elevator and lobby for having me have to crowd into the elevator after my run)…speaking of elevators… oh boy. Plan an extra 10 to 15 minutes when you have to take the elevator. It’s a crazy system. You indicate your floor, are told which elevator to take and then wait…and wait…sometimes when it finally arrives, it is full and you have to wait and wait again. It was annoying and we had to plan our morning with factoring in elevator time. Thumbs down on that! Occasionally, a nice staff person would come by to say that the service elevator could be used,(so you know it’s bad). Staff were nice and helpful overall..from the waiter who remembered from the day before that I liked my coffee with my food not before, to the baggage guy who told me about the voucher we could get from front desk to store our bags. Excellent stay over all !

10/10

Exceptional

13 Mar 2026

Easlande

great place to stay and best location!

Family_with_children

8/10

Excellent

12 Mar 2026

Chuck

Rooms clean. Great breakfast buffet. But the elevators were very slow

Partner

10/10

Exceptional

11 Mar 2026

Trent

Clean, comfortable, perfectly situated between shopping, dining, and iconic sites.

Family_with_children

10/10

Exceptional

10 Mar 2026

Cruz

Excellent

10/10

Exceptional

10 Mar 2026

Dawn

Nice place, friendly staff.

6/10

Pleasant

08 Mar 2026

AnnaJean

So many extra fees, Herb kitchen prices astronomical! No fridge in room!

Family

10/10

Exceptional

08 Mar 2026

Melissa

Location was perfect. Close to everything. Hotel had everything we needed and we're very accommodating. It was a great trip to NYC!

Business Friends

8/10

Excellent

08 Mar 2026

Craig

Friendly staff and clean but was a bit old and the elevators were down most of our stay

Partner

10/10

Exceptional

07 Mar 2026

John

Just what I needed

6/10

Pleasant

06 Mar 2026

Sabrina

Room was not super clean. No microwave. Had to request a fridge. Beds were quite comfortable. Sink and shower did not drain well.

Family_with_children

10/10

Exceptional

05 Mar 2026

Amy

Staff was kind. Bathrooms need a little updating on the flooring and baseboards. We were by an elevator and it was so noisy outside when people would come and go, but that’s not the hotels fault. We’ll just ask for a room further away from the elevators next time. Super close to everything. We walked pretty much everywhere downtown from our hotel. It was awesome!! Wish they had a hot tub for our aching feet and legs after our long days though. Beautiful place. Will be back.

4/10

Poor

04 Mar 2026

Jeffrey

The room was insanely hot. We would adjust the ac but it didn’t work and having to leave the windows open at night in the middle of winter was unpleasant. The elevators were an absolute nightmare. Spent a good bit of our trip just waiting on them. There was a fire or some emergency and we had to evacuate the building for a hour or so. Wasn’t worth the cost to stay at this location.

Family_with_children

4/10

Poor

03 Mar 2026

Penny

Our room had a destroyed chair. We were placed on the lowest floor with a view of a roof.

Family

6/10

Pleasant

02 Mar 2026

Tatjana

Waiting for an elevator is a nightmare.
Lobby is like a train station, cold and uninviting with a few places to sit in.
The rooms are spacious and clean. Staff is nice. Close to a lot of things.

Partner

10/10

Exceptional

02 Mar 2026

Phillip

Perfecto

4/10

Poor

02 Mar 2026

Andrea

Elevators situation was chaotic. I registered for a conference and there was another event going on. The elevator rides were taking 15 to 20 minutes of wait. The staff at coat checking were very helpful and nice, same with the cleaning staff. The room was fine, but all the pillows on the bed had a stale smell.

Self

10/10

Exceptional

27 Feb 2026

Wilfried Fritz

Super hotel - helpful and friendly staff, clean, and the location is excellent.

Family_with_children

10/10

Exceptional

26 Feb 2026

Louise Amy

Clean room, ideal set up with sufficient room for a family of 4 (2 adults 2 children), well located, staff very helpful.

Family_with_children

6/10

Pleasant

24 Feb 2026

Katrina

Outdated

6/10

Pleasant

23 Feb 2026

Ani

The sofa bed was incredibly uncomfortable. A mattress was super thin and they didn’t have appropriate bedding, including a comforter.

Family_with_children

6/10

Pleasant

23 Feb 2026

lucy

Check in wasn’t great the girl was quite rude and off hand. Very disappointed the gym was under renovation as were the lifts so wait times were at times long. We chose this hotel due to gym facilities over other hotels so not really worth the money or up to Hilton standards for this. Room service menu was pretty awful except the fries very over priced but after a 13 hour journey not ideal to be an only option. Room was clean though if not rather run down back of desk broken etc. not really up to Hilton standards in our opinion and no tea and coffee making facilities or even water in the fridge was not a great welcome.

10/10

Exceptional

23 Feb 2026

Pamela

Great location and super fun hotel!

Family_with_children

10/10

Exceptional

22 Feb 2026

olivia jeanmarie

Great room! Courteous staff!

Family

6/10

Pleasant

22 Feb 2026

Katrina

The hotel washroom was not very clean — there were hairs in the tub and on the walls, which was disappointing. The property was also not upfront about the daily destination charge, which should have been clearly communicated at booking. In addition, the elevators had very long wait times throughout our stay. Overall, I would choose to stay elsewhere next time.

Partner

4/10

Poor

22 Feb 2026

Elsa

Amenities

8/10

Excellent

21 Feb 2026

William H

Great stay, elevator renovation slows down a bit. but great hotel.

Family_with_children

8/10

Excellent

20 Feb 2026

Ryan

The room was clean, the amenities are great, and the location is perfect

4/10

Poor

18 Feb 2026

Jason

Towels were like sandpaper and misleading fees.

Partner

6/10

Pleasant

18 Feb 2026

Sabina

There were long waits at the elevator as several were out of service.

10/10

Exceptional

16 Feb 2026

Clifton

Excellent room and staff, I will return for all my NYC trips

6/10

Pleasant

16 Feb 2026

Evelyn

The room was not properly cleaned. There was a lot of dust, and it did not feel well maintained. I believe it should be cleaned more thoroughly, especially since you charge an additional $35 per day

Leisure Family

10/10

Exceptional

16 Feb 2026

Connie

Fantastic

10/10

Exceptional

16 Feb 2026

Gary Gustavo

The room was great and the staff were friendly

10/10

Exceptional

15 Feb 2026

Dr. Heath

Great location

6/10

Pleasant

15 Feb 2026

David

Elevators broken, no water in the rooms, and a fee to hold my bag for an hour. The place seemed very dated, and simply … boring. No issues with service, although nothing stands out either. As corporate and boring as it gets for a hotel, very little personality. Good location.

Business

10/10

Exceptional

15 Feb 2026

Carla

The food was amazing. Friendly staff

Leisure Family

6/10

Pleasant

13 Feb 2026

ALISON

Clothes were not comfortable. The bed was not comfortable. The shower had nothing to block the water from sleeping onto the floor so the bathmat and or any towel you put on the floor was completely soaked the entire stay.
For Hilton, I expected better the headboard faux leather was peeling on one of the beds. There was no mini fridge to put any beverages in. And the garbage cans were so tiny. You couldn’t fit anything in them. The staff was excellent however.

Leisure Family_with_children

6/10

Pleasant

08 Feb 2026

francia

The hotel is horrible, dark, dirty and nothing for all the money we paid! It needs renovation and better service staff ! Go somewhere else

Business_and_leisure Family

6/10

Pleasant

08 Feb 2026

Jackie

Update room. Desk chair was old dust in vents in bathroom. Bath tube old yellow stains. Sink had crack. Hotel stated updates but it was for another part of the hotel you only had access to as a time share holder

Friends_and_family Friends

6/10

Pleasant

08 Feb 2026

Michael

Room was ok. Staff was not very friendly. The elevator wait time was ridiculously long to the point of resorting to using the off limits freight elevator. This will never be my first choice of hotel next New York trip.

Business Partner

10/10

Exceptional

08 Feb 2026

Michelle

Clean, comfortable and warm room! Single digit weather and my room was toasty!

Friends_and_family Family

2/10

Poor

07 Feb 2026

Patricia

Something else

10/10

Exceptional

07 Feb 2026

Ehsan A

Good

2/10

Poor

06 Feb 2026

Arpineh

We got to the hotel and registration desk told us we don’t have a reservation while we had confirmation from Expedia for our stay. The hotel didn’t let us check in and even we wanted to book a room from them, they mentioned they have no room available. We called Expedia we were on d line with Expedia for more than 2 hours, Expedia staff didn’t support us and their respond was that we need to find another hotel instead of taking care of us and find another hotel for us.
After being on the phone for more than 2 hours, we had to find another hotel and being Friday night at new York most of the hotels were sold out, so we ended up going to a hotel which was below our expectations.

Very disappointed at Expedia and also Hilton midtown. We will no longer use Expedia for our vacations and won’t book any of Hilton hotels anymore.

Leisure Family

8/10

Excellent

06 Feb 2026

Percy

The staff were very courteous and very helpful. Alliana Canario!

10/10

Exceptional

05 Feb 2026

Raul

Door staff was great and helpful. Lobby area was clean and so was the bar and restaurants.

6/10

Pleasant

01 Feb 2026

cicely

Construction is going on in the hotel, ceilings are rotten , the shower didn’t work properly and there were additional charges we were not made aware of. Other than it has a great central location, I would not recommend.

8/10

Excellent

01 Feb 2026

ADRIANA

Room was ok. Elevators were a bit annoying.

8/10

Excellent

31 Jan 2026

Jonathon

Perfect central location. Minutes to everything. Elevators were a bit of a mess but everyone in the hotel managed. One thing that was pretty lame was the concierge bag check in. It is not run by Hilton and charged for it. As a Diamond level Hilton guest, I have never paid to have my bags stored.

Leisure Family

8/10

Excellent

30 Jan 2026

Anthony

Clean quiet room. Very friendly and engaging staff. They were putting a \"smart\" elevator system that simply did not work well causing long waits. Awful! The courteous staff allowed us to use the service elevator to get down from the 42nd floor!

6/10

Pleasant

29 Jan 2026

Jazmine

Our room had several electrical outlets that did not work, which forced us to use less accessible ones located under the table. The room itself felt outdated and lacked a mini fridge or coffee machine, which are amenities most hotels typically provide. On a positive note, the bar and café were very nice, and we spent quite a bit of time there.

During our stay, the elevators were under construction, causing long waits. When an elevator did arrive, all the waiting guests had to crowd in at once. The hotel’s location, however, was excellent. I would consider staying here again if renovations were made to improve comfort and ensure a more pleasant experience overall.

Leisure Family

8/10

Excellent

29 Jan 2026

Shirley

I was traveling for business, and overall the stay was fine. My only complaints were the shower and the bed. The bathtub did not drain properly, so I ended up standing in a puddle while showering, and the bed and pillows were extremely soft to the point where I felt like I was sinking into them

Business

10/10

Exceptional

29 Jan 2026

Robert

Great

8/10

Excellent

29 Jan 2026

Douglas

Friendly Staff. Elevator system is under renovation and slightly difficult to understand, but front desk staff actually walked over and explained the temporary system. Only negative was there was no hot water for shower mid afternoon.

Business Self

10/10

Exceptional

26 Jan 2026

Allyson

Great place to stay!!

Leisure Family

10/10

Exceptional

25 Jan 2026

Karel

great

Leisure Family

10/10

Exceptional

22 Jan 2026

Luis Alberto Guzman

We enjoyed our stay! The hotel is in a excellent location and the room we stayed it was just perfect. Definitely we will be staying here again!

Leisure Partner

10/10

Exceptional

22 Jan 2026

Leeann

Very good hotel, central

6/10

Pleasant

22 Jan 2026

Patrina

The rooms have really gone downhill. Cleanliness not the best and the sheets seemed to have an unfresh smell! No longer have refrigerator but they did bring me one quickly upon request.

Leisure Friends

10/10

Exceptional

20 Jan 2026

Gary

Leisure Partner

10/10

Exceptional

20 Jan 2026

Thomas

Great all around!!!

Leisure Family

8/10

Excellent

19 Jan 2026

Matthew

Rosey with the concierge service was great and made my daughters birthday extra special!

Leisure Family

8/10

Excellent

19 Jan 2026

Matthew

there was plenty of staff and were very helpful as we had an elderly wheelchair bound guest. it was very disappointing that there wasn't a full service restaurant. some of the food at the Kitchen and herb was less than good. my $29 cheeseburger had been sitting around awhile and was well done and dry while i waited for a fresh burger-no cheese. ready to spend $$ to sit down.

Leisure Family

8/10

Excellent

18 Jan 2026

Mike

Nice room and helpful staff

Leisure Partner

6/10

Pleasant

17 Jan 2026

Ashley

The service was great. Everyone was friendly and helpful. The room on the other hand was dirty. There was a lot of random hairs in our shower, bathroom floor and beds.

Business Family

6/10

Pleasant

17 Jan 2026

Callum

Location was one of the only good things about this accommodation. Room was so badly cleaned, drawers broken, dirty lights, had to even clean pee off the toilet seat and didn’t improve with the time there. Addressed it with the team and although they were lovely nothing aside from toilet clean was done. Bed was very uncomfortable and lifts hardly worked. Furniture was very outdated. If you’re not really fussed about these things the location was very useful, only a few minutes from Central Park, Times Square and more!

Leisure Partner

10/10

Exceptional

16 Jan 2026

William S

Rooms needs updating. Head board and chair pleather peeling.

8/10

Excellent

14 Jan 2026

John

Was OK stay. Too pricy for what you get..

8/10

Excellent

14 Jan 2026

Kendal

They’re doing some maintenance on the elevators but other than that it’s great. I really enjoyed my stay here. Super nice staff- especially housekeeping. Rooms are basically sound proof (couldn’t hear anyone else). Great overall.

Leisure Self

6/10

Pleasant

13 Jan 2026

LUIS E

The rooms are very old, the elevators are terrible, there's only one restaurant with a very limited menu, and there were no activities for New Year's Eve. The only thing it has going for it is its central location. For everything else, I don't recommend it. It's far too expensive for the service they provide.

Leisure Family_with_children

4/10

Poor

09 Jan 2026

Marielena

The extensively long line to check-in was ridiculous, to then be told that we had to return for our room card key after the room was ready to wait again for over an hour. They only had two people working the customer service desk. Once with a representative it took another 20 minutes to be able to get the room card keys.

The Bridges bar was closed for the majority of our stay.

The new elevator service waits to get into an elevator was ridiculous.

The rooms seemed extremely outdated and there was hair in the shower when we arrived.

Once in the room housekeeping was friendly and quick to provide replacement towels.

Not planning on returning to this hotel which is a shame as we have been staying at this hotel for over 20 years.

Unfortunately, we cannot in good faith recommend this hotel to anyone.

Friends_and_family Family

10/10

Exceptional

09 Jan 2026

Danielle

Loved the location of the hotel

Leisure Family

2/10

Poor

09 Jan 2026

Sean

My daughter got sick the morning of our arrival. It was very difficult to speak with anyone at the hotel. Only Hilton in general. Once I did speak with them via email they did not want to speak with me since I am going through Expedia. I asked simply for a different night that costed half the amount of the night I booked. I did not even ask for a refund. They simply took my money and did not want to work with me at all. This is very disappointing and would not recommend. I guess they would prefer to have my daughter bring the norovirus to their hotel. Lesson learned.

Family_with_children

6/10

Pleasant

08 Jan 2026

Jennifer

Hotel a little outdated

Leisure Family

10/10

Exceptional

08 Jan 2026

Jim

The hotel was great, except the new elevator system

Friends_and_family Family

8/10

Excellent

07 Jan 2026

Carla

Location was perfect! The amenities were good as well. Only thing the need to work on is the elevator situation, a little ridiculous having to wait up to 15 mins just to get an elevator to take you up or down.

Leisure Family

10/10

Exceptional

06 Jan 2026

Melany

Excellent hotel staff and location!

Leisure Family_with_children

10/10

Exceptional

06 Jan 2026

Kara

Hotel was clean and comfortable. Excellent proximity to theater district. Bar and food were excellent.

Friends_and_family Family

6/10

Pleasant

06 Jan 2026

Elizabeth

Waited in line for 45 minutes to check in at 3. Room was worn down and needs to be renovated. Perfect location and friendly staff though.

Leisure Family

10/10

Exceptional

05 Jan 2026

Harry

Hotel was in a good area, staff was very helpful

10/10

Exceptional

05 Jan 2026

Christopher Thomas

Great location and great amenities!!

Leisure Family

4/10

Poor

05 Jan 2026

Margarita

When we first checked in they tried to give me a rooms that was not what I paid for and the man thought oh let me just give her a small credit and she will get over it. We came back from doing our adventures the next day, we noticed that the toilet started to bubble when we would shower so we called the front desk to have maintenance come the water started to rise. That was around 11:15pm they said someone was coming, called again at 12:30am they said I’m so sorry they are going right right now. Called at 1:50am same person well he’s busy he can’t just go right now but he will be there shortly. Mind you we have to be up early to continue doing our adventures. Called at 245am he’s going right now. he showed up at 310am finally it took him less than 10 minutes to fix it. Mind you we still needed to shower and be up at 645am ( we had two kids with us as well.) next day we went to have breakfast at the hotel the host was very very rude to us made us feel like we couldn’t afford our food he made a comment “ are you sure you want to eat here it’s pricey I’m not sure how you want to eat here. Maybe go to the other restaurant it’s better for you.” Mind you our other party was already there. Over all I wouldn’t come back was very disappointed.

Leisure Family_with_children

10/10

Exceptional

05 Jan 2026

Penny Thorn

Loved the Mid town location, clean, helpful staff.

Leisure Family

10/10

Exceptional

05 Jan 2026

Liza

Room was nice, clean & big enough for 2 adults & one teen. Not enough drawers for clothes but not a huge deal. Staff was very friendly & accommodating. Restaurant staff was very pleasant as well. Hotel was a block away from Radio City Music hall & walking distance to Times Square, Central Park, 5th Avenue & Rockefeller Center.

Leisure Family

6/10

Pleasant

04 Jan 2026

Pamela

The rooms are a little torn down. Rug needs mantainance.

2/10

Poor

04 Jan 2026

Edgar

Elevator set up was awful. Little to no staffing attempting to organize the chaos. Valet parking is $120 a night which is outrageous. No smart Tv’s in one of the largest hotels in NYC. Will not be visiting again.

10/10

Exceptional

04 Jan 2026

Kuldip

All staff was great except Tara @ sales dept was very unprofessional and rude Steven was great giving us directions how to get around in city ..
Thanks Steven.

10/10

Exceptional

03 Jan 2026

Loi

Great place to stay

Leisure Family

10/10

Exceptional

03 Jan 2026

Helen Angela

Excellent Hotel, great location

Leisure Family

8/10

Excellent

03 Jan 2026

Matt

Hotel was in a great location. Rooms were in good condition but a little outdated. The smart elevator setup was bad. It took forever to get an elevator.

Friends_and_family Family

2/10

Poor

03 Jan 2026

Masoud

The person was not very polite. We asked for an upgrade, first he said there were not any, and then he requested an expensive amount to upgrade the room.

Leisure Family

10/10

Exceptional

03 Jan 2026

William K

Amazing