New York Hilton Midtown

United States , New York Area - NY
NEW YORK, 1335 Avenue Of The Americas
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100 reviews shown

6/10

Pleasant

29 Apr 2026

wazir

The check in was lengthy. It was like he was searching for the worst room to put us in.
Then as we moved in. We observed the following.
The cabinet door to the dresser under the desk was unhinged. The door was hanging by 1 hinge. Could not use it to put away our toiletries etc.
The sink had mold. It was clearly visible in the mirror. The shampoo and body wash bottles had mold behind it.
The covers are oversized. It clearly was for a king bed and not a full sized bed.
The office chair was very old. The leatherette was peeled off. Like they got the chair from the street corner and put it there for us. Terrible
The standards of a Hilton property was not there. This was not encouraging.

Friends_and_family Family

6/10

Pleasant

29 Apr 2026

Thomas

Rooms are clean, with regular housekeeping. No kettle and drinks inside the room though. The system for the lift confused everyone.

Friends

10/10

Exceptional

29 Apr 2026

Sylvia

Room was clean, service was great. Busy hotel but fantastic location. Getting a taxi was easy but the area is also very walkable day and night. Easy subway access too.

Friends_and_family Family

8/10

Excellent

28 Apr 2026

Donald

The lobby amenities were very nice and good. The elevators…get your act together! They were so very unreliable. The service elevators were more reliable and used by me and my family.
Rooms were nice and comfortable, staff was very friendly!

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

Julie

Excellent location!

Self

8/10

Excellent

27 Apr 2026

Elizabeth

This hotel was very good as far as the proximity to the place where you could walk to like TIMESQUARE and CENTRAL PARK, the rooms were mid to the price but excellent to the proximity. would definitely stay here again, plan on returning with my kids in the summer.

Partner

10/10

Exceptional

27 Apr 2026

Yang

Great location, wonderful cleaning staff, well maintained. A bar, restaurant with pizza and burger, good street food outside.

Partner

6/10

Pleasant

26 Apr 2026

Keith

The hotel was clean. The atmosphere was pleasant. Staff were very friendly and helpful delays and uncertainty with the elevators were a problem. Love the location, of course.

Partner

8/10

Excellent

26 Apr 2026

Jennifer

Beautiful hotel. They have just recently/are currently doing an upgrade on the elevators..... and they get PACKED. And you have to wait awhile to get one. Other than that, and having a little trouble figuring out the shower, things were great. The concierge were great! Very informative and helpful. The Bridge Lounge is beautiful and our server was fantastic.

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Claudia

The frontline staff were patient and thorough—stayed cheerful even when folks were tired of waiting.

Business

10/10

Exceptional

25 Apr 2026

Bajrama

Amazing place to stay.

Partner

8/10

Excellent

25 Apr 2026

Laura

We were 4 people in the room and have towels for 3. No complimentary coffee machine in the room, most hotels of same category provide this. All the rest was great.

Friends_and_family Family

10/10

Exceptional

25 Apr 2026

Debra Kalinka

Great location, incredibly helpful staff.

6/10

Pleasant

24 Apr 2026

Dawn

This facility is nice, but there are no conveniences in the room. No coffee maker, microwave, refrigerator... nothing. If you want something, you have to go get it or call out for it. You have the basics. Also, the hot water in the shower: good luck getting it regulated! It is either freezing or scalding. No in between. No counter space in the bathroom and take an extension cord! The AC plugs on the lamp don't work.

Business

10/10

Exceptional

22 Apr 2026

Daniela

A bit pricey...but nice experience averall!
Proximity to entertainment, restaurants and ty he stuff very courtacious!

Friends_and_family Friends

4/10

Poor

21 Apr 2026

Cinda

Clean room but very cold and thermostat didn’t work. Also very long waits for elevators as several not functioning correctly.

10/10

Exceptional

21 Apr 2026

Carolyn

Excellent location with very comfortable rooms

Family

10/10

Exceptional

20 Apr 2026

Shawn

all good

Partner

10/10

Exceptional

20 Apr 2026

Donna

Beautiful, clean and very friendly staff. Would definitely stay here again.

Family

8/10

Excellent

20 Apr 2026

Veronica

It was decent and clean. Breakfast sandwiches I would not recommend.

Friends_and_family Family

4/10

Poor

19 Apr 2026

Carolyn

The air conditioning in our room didn’t work and the best they did was bring us a box fan.
The elevators are going through a remodel, but they’re terrible, confusing drunk people and causing us to need to use the service elevator multiple times.
The only perks we got were from booking through Expedia.

Family

8/10

Excellent

19 Apr 2026

Nancy

The room was clean and comfortable. The only downside was that there was no coffeemaker in the room.

Self

10/10

Exceptional

18 Apr 2026

Chris

Parking!!!! Probably the most reliable parking in Manhattan super easy super friendly valet! Cost was not horrible honestly. Great building super nice super nice room. What a hotel! Only problem was slow elevators but hotel says they are modernizing it. Will 100% come back to this hotel one day

Family

6/10

Pleasant

18 Apr 2026

Natalie

Staff was great however this hotel was not worth $400+/a night. Carpet was from the 70s, corners of paper were pealing off, bathroom was super small, mold or rust was evident in the bathroom, vents were extremely dirty. We also didnt have a refrigerator - had to ask for one. Maybe they charge for the name or location? Location was the best.

Friends_and_family Family

10/10

Exceptional

15 Apr 2026

Pavel

not bad not good medium
well

8/10

Excellent

13 Apr 2026

Anthony

Hotel is dated but sufficient. Location is in close proximity to Central Park and Times Square. Room was cleaned daily without asking which was a +. Overall decent hotel.

Family_with_children

10/10

Exceptional

13 Apr 2026

Sarah

Excellent location. Breakfast in the business lounge had a good variety. Room as well planned for space.

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

STEPHANIE

The free breakfast was fantastic. They offered fresh NY style bagels, scrambled eggs, hard boiled eggs, fresh croisants and pastries, 4 different kins of bread for toast, yogurts, cereal, and fesh fruit. They offered coffee, tea, and fresh juice options and of course free bottles of water. I would stay there again.

10/10

Exceptional

12 Apr 2026

Elizabeth

Check-in was very efficient, and parking was excellent service!

Family

10/10

Exceptional

11 Apr 2026

Michael

Great location,staff,& amenities

Business Family_with_children

6/10

Pleasant

10 Apr 2026

Thamar

No standard, electric kettle with coffee & tea kit in the room.

Friends_and_family Family

4/10

Poor

10 Apr 2026

Esther

Elevators were very slow. Had to factor in elevator time to travel time. Waited up to 10-15 min for elevators (slow or too full).

Family_with_children

10/10

Exceptional

09 Apr 2026

Farshid

The chaire was not in good shape but the rest were good

Family_with_children

6/10

Pleasant

07 Apr 2026

Jason

Make the staff take a course in how to speak pleasantly to customers. In more than one interaction withy front desk they were not pleasant. It was like they were being inconvenienced by me.

Self

6/10

Pleasant

07 Apr 2026

Rodolfo

the elevators and areas

Friends

10/10

Exceptional

07 Apr 2026

Liyun

Cannot fault staff, customer experience 5 stars for sure. Clean room and everything expected for Hilton.

Family

10/10

Exceptional

06 Apr 2026

Robert

Clean room and great views

Family_with_children

6/10

Pleasant

06 Apr 2026

Katie

Elevator situation was ridiculous. Several down and took 10-15 minutes for an elevator to show up with room to get on. Hotel is a little dated. Would stay in the area again but at a nicer hotel.

Family_with_children

8/10

Excellent

03 Apr 2026

Gregory

Great breakfast sandwiches that can be purchased with your resort fees. Coffee good too. The elevators are being upgraded. Expect to wait 5 to 10 minutes for an elevator. Even then one has to squeeze on. Very frustrating and appears to be a long term project. Also our TV didn’t work and no bath mat one day. Little things but not up to usual Hilton standards. A large UN student group so maybe that stretched things.,

Family

6/10

Pleasant

31 Mar 2026

Heather

I ordered lunch at the bar and the bartender was wonderful - I've seen him there for years when I come to town, and he's always polite and swift and nice to chat with. I wish I remembered his name.

The room, however, was one of their older ones with thin walls, near the elevator (so I heard people laughing and shouting until 2:00 in the morning), and there's no way to control the heat setting in the room so I was boiling. I usually enjoy my stay at this hotel, but I haven't stayed in one of these older rooms. Now I know it's a crapshoot. It's too bad, because I like so much else about the hotel. (Despite the cost)

6/10

Pleasant

25 Mar 2026

Olesya

Elevator wait is horrible !!!

The room was cleaned poorly, I found an ID from previous traveler. (And other items)

Family_with_children

6/10

Pleasant

22 Mar 2026

Camille

Staff were great. But, the elevator situation during this stay March 2026 and back in October 2025 was affecting my broadway show ticket ETA.

Partner

8/10

Excellent

18 Mar 2026

Trish

Hotel was great but elevators were a nightmare. A HS convention and the place was overcrowded with elevators down.

Family

6/10

Pleasant

15 Mar 2026

Karrin

Great location. Staff was rude. No water bottles offered. They charge 100 per day for incidentals but there was nothing in the room fridge. The place has a cold

8/10

Excellent

15 Mar 2026

Theresa

Was very nice but the elevator situation is bad.

Self

8/10

Excellent

15 Mar 2026

Nick

great

Partner

8/10

Excellent

14 Mar 2026

Phinga Evelyn

There were shops nearby. Did not use laundry facility

Partner

8/10

Excellent

14 Mar 2026

Mary Helen

Location was perfect! Walking distance to Central Park, 5th ave, Broadway, Times Square. Very clean. Terrible show water pressure. I wish they had a restaurant for dinner. They have a bar. Breakfast buffet is great! Gym was pretty good. I wish they had two of each machine and that they’d put the air conditioner on higher and that there were a stock of cups for the water cooler (it was 8:00am and none left). Lots of cardio options! Open 24 hours. You have to take elevator from fitness center to 5th floor lobby depending on the floor you’re on..then walk to a different elevator to get to your floor. We were floor 26. (Apologies to the crowded elevator and lobby for having me have to crowd into the elevator after my run)…speaking of elevators… oh boy. Plan an extra 10 to 15 minutes when you have to take the elevator. It’s a crazy system. You indicate your floor, are told which elevator to take and then wait…and wait…sometimes when it finally arrives, it is full and you have to wait and wait again. It was annoying and we had to plan our morning with factoring in elevator time. Thumbs down on that! Occasionally, a nice staff person would come by to say that the service elevator could be used,(so you know it’s bad). Staff were nice and helpful overall..from the waiter who remembered from the day before that I liked my coffee with my food not before, to the baggage guy who told me about the voucher we could get from front desk to store our bags. Excellent stay over all !

10/10

Exceptional

13 Mar 2026

Easlande

great place to stay and best location!

Family_with_children

8/10

Excellent

12 Mar 2026

Chuck

Rooms clean. Great breakfast buffet. But the elevators were very slow

Partner

10/10

Exceptional

11 Mar 2026

Trent

Clean, comfortable, perfectly situated between shopping, dining, and iconic sites.

Family_with_children

10/10

Exceptional

10 Mar 2026

Cruz

Excellent

10/10

Exceptional

10 Mar 2026

Dawn

Nice place, friendly staff.

6/10

Pleasant

08 Mar 2026

AnnaJean

So many extra fees, Herb kitchen prices astronomical! No fridge in room!

Family

10/10

Exceptional

08 Mar 2026

Melissa

Location was perfect. Close to everything. Hotel had everything we needed and we're very accommodating. It was a great trip to NYC!

Business Friends

8/10

Excellent

08 Mar 2026

Craig

Friendly staff and clean but was a bit old and the elevators were down most of our stay

Partner

10/10

Exceptional

07 Mar 2026

John

Just what I needed

6/10

Pleasant

06 Mar 2026

Sabrina

Room was not super clean. No microwave. Had to request a fridge. Beds were quite comfortable. Sink and shower did not drain well.

Family_with_children

10/10

Exceptional

05 Mar 2026

Amy

Staff was kind. Bathrooms need a little updating on the flooring and baseboards. We were by an elevator and it was so noisy outside when people would come and go, but that’s not the hotels fault. We’ll just ask for a room further away from the elevators next time. Super close to everything. We walked pretty much everywhere downtown from our hotel. It was awesome!! Wish they had a hot tub for our aching feet and legs after our long days though. Beautiful place. Will be back.

4/10

Poor

04 Mar 2026

Jeffrey

The room was insanely hot. We would adjust the ac but it didn’t work and having to leave the windows open at night in the middle of winter was unpleasant. The elevators were an absolute nightmare. Spent a good bit of our trip just waiting on them. There was a fire or some emergency and we had to evacuate the building for a hour or so. Wasn’t worth the cost to stay at this location.

Family_with_children

4/10

Poor

03 Mar 2026

Penny

Our room had a destroyed chair. We were placed on the lowest floor with a view of a roof.

Family

6/10

Pleasant

02 Mar 2026

Tatjana

Waiting for an elevator is a nightmare.
Lobby is like a train station, cold and uninviting with a few places to sit in.
The rooms are spacious and clean. Staff is nice. Close to a lot of things.

Partner

10/10

Exceptional

02 Mar 2026

Phillip

Perfecto

4/10

Poor

02 Mar 2026

Andrea

Elevators situation was chaotic. I registered for a conference and there was another event going on. The elevator rides were taking 15 to 20 minutes of wait. The staff at coat checking were very helpful and nice, same with the cleaning staff. The room was fine, but all the pillows on the bed had a stale smell.

Self

10/10

Exceptional

27 Feb 2026

Wilfried Fritz

Super hotel - helpful and friendly staff, clean, and the location is excellent.

Family_with_children

10/10

Exceptional

26 Feb 2026

Louise Amy

Clean room, ideal set up with sufficient room for a family of 4 (2 adults 2 children), well located, staff very helpful.

Family_with_children

6/10

Pleasant

24 Feb 2026

Katrina

Outdated

6/10

Pleasant

23 Feb 2026

Ani

The sofa bed was incredibly uncomfortable. A mattress was super thin and they didn’t have appropriate bedding, including a comforter.

Family_with_children

6/10

Pleasant

23 Feb 2026

lucy

Check in wasn’t great the girl was quite rude and off hand. Very disappointed the gym was under renovation as were the lifts so wait times were at times long. We chose this hotel due to gym facilities over other hotels so not really worth the money or up to Hilton standards for this. Room service menu was pretty awful except the fries very over priced but after a 13 hour journey not ideal to be an only option. Room was clean though if not rather run down back of desk broken etc. not really up to Hilton standards in our opinion and no tea and coffee making facilities or even water in the fridge was not a great welcome.

10/10

Exceptional

23 Feb 2026

Pamela

Great location and super fun hotel!

Family_with_children

10/10

Exceptional

22 Feb 2026

olivia jeanmarie

Great room! Courteous staff!

Family

6/10

Pleasant

22 Feb 2026

Katrina

The hotel washroom was not very clean — there were hairs in the tub and on the walls, which was disappointing. The property was also not upfront about the daily destination charge, which should have been clearly communicated at booking. In addition, the elevators had very long wait times throughout our stay. Overall, I would choose to stay elsewhere next time.

Partner

4/10

Poor

22 Feb 2026

Elsa

Amenities

8/10

Excellent

21 Feb 2026

William H

Great stay, elevator renovation slows down a bit. but great hotel.

Family_with_children

8/10

Excellent

20 Feb 2026

Ryan

The room was clean, the amenities are great, and the location is perfect

4/10

Poor

18 Feb 2026

Jason

Towels were like sandpaper and misleading fees.

Partner

6/10

Pleasant

18 Feb 2026

Sabina

There were long waits at the elevator as several were out of service.

10/10

Exceptional

16 Feb 2026

Clifton

Excellent room and staff, I will return for all my NYC trips

6/10

Pleasant

16 Feb 2026

Evelyn

The room was not properly cleaned. There was a lot of dust, and it did not feel well maintained. I believe it should be cleaned more thoroughly, especially since you charge an additional $35 per day

Leisure Family

10/10

Exceptional

16 Feb 2026

Connie

Fantastic

10/10

Exceptional

16 Feb 2026

Gary Gustavo

The room was great and the staff were friendly

10/10

Exceptional

15 Feb 2026

Dr. Heath

Great location

6/10

Pleasant

15 Feb 2026

David

Elevators broken, no water in the rooms, and a fee to hold my bag for an hour. The place seemed very dated, and simply … boring. No issues with service, although nothing stands out either. As corporate and boring as it gets for a hotel, very little personality. Good location.

Business

10/10

Exceptional

15 Feb 2026

Carla

The food was amazing. Friendly staff

Leisure Family

6/10

Pleasant

13 Feb 2026

ALISON

Clothes were not comfortable. The bed was not comfortable. The shower had nothing to block the water from sleeping onto the floor so the bathmat and or any towel you put on the floor was completely soaked the entire stay.
For Hilton, I expected better the headboard faux leather was peeling on one of the beds. There was no mini fridge to put any beverages in. And the garbage cans were so tiny. You couldn’t fit anything in them. The staff was excellent however.

Leisure Family_with_children

6/10

Pleasant

08 Feb 2026

francia

The hotel is horrible, dark, dirty and nothing for all the money we paid! It needs renovation and better service staff ! Go somewhere else

Business_and_leisure Family

6/10

Pleasant

08 Feb 2026

Jackie

Update room. Desk chair was old dust in vents in bathroom. Bath tube old yellow stains. Sink had crack. Hotel stated updates but it was for another part of the hotel you only had access to as a time share holder

Friends_and_family Friends

6/10

Pleasant

08 Feb 2026

Michael

Room was ok. Staff was not very friendly. The elevator wait time was ridiculously long to the point of resorting to using the off limits freight elevator. This will never be my first choice of hotel next New York trip.

Business Partner

10/10

Exceptional

08 Feb 2026

Michelle

Clean, comfortable and warm room! Single digit weather and my room was toasty!

Friends_and_family Family

2/10

Poor

07 Feb 2026

Patricia

Something else

10/10

Exceptional

07 Feb 2026

Ehsan A

Good

2/10

Poor

06 Feb 2026

Arpineh

We got to the hotel and registration desk told us we don’t have a reservation while we had confirmation from Expedia for our stay. The hotel didn’t let us check in and even we wanted to book a room from them, they mentioned they have no room available. We called Expedia we were on d line with Expedia for more than 2 hours, Expedia staff didn’t support us and their respond was that we need to find another hotel instead of taking care of us and find another hotel for us.
After being on the phone for more than 2 hours, we had to find another hotel and being Friday night at new York most of the hotels were sold out, so we ended up going to a hotel which was below our expectations.

Very disappointed at Expedia and also Hilton midtown. We will no longer use Expedia for our vacations and won’t book any of Hilton hotels anymore.

Leisure Family

8/10

Excellent

06 Feb 2026

Percy

The staff were very courteous and very helpful. Alliana Canario!

10/10

Exceptional

05 Feb 2026

Raul

Door staff was great and helpful. Lobby area was clean and so was the bar and restaurants.

6/10

Pleasant

01 Feb 2026

cicely

Construction is going on in the hotel, ceilings are rotten , the shower didn’t work properly and there were additional charges we were not made aware of. Other than it has a great central location, I would not recommend.

8/10

Excellent

01 Feb 2026

ADRIANA

Room was ok. Elevators were a bit annoying.

8/10

Excellent

31 Jan 2026

Jonathon

Perfect central location. Minutes to everything. Elevators were a bit of a mess but everyone in the hotel managed. One thing that was pretty lame was the concierge bag check in. It is not run by Hilton and charged for it. As a Diamond level Hilton guest, I have never paid to have my bags stored.

Leisure Family

8/10

Excellent

30 Jan 2026

Anthony

Clean quiet room. Very friendly and engaging staff. They were putting a \"smart\" elevator system that simply did not work well causing long waits. Awful! The courteous staff allowed us to use the service elevator to get down from the 42nd floor!

6/10

Pleasant

29 Jan 2026

Jazmine

Our room had several electrical outlets that did not work, which forced us to use less accessible ones located under the table. The room itself felt outdated and lacked a mini fridge or coffee machine, which are amenities most hotels typically provide. On a positive note, the bar and café were very nice, and we spent quite a bit of time there.

During our stay, the elevators were under construction, causing long waits. When an elevator did arrive, all the waiting guests had to crowd in at once. The hotel’s location, however, was excellent. I would consider staying here again if renovations were made to improve comfort and ensure a more pleasant experience overall.

Leisure Family

8/10

Excellent

29 Jan 2026

Shirley

I was traveling for business, and overall the stay was fine. My only complaints were the shower and the bed. The bathtub did not drain properly, so I ended up standing in a puddle while showering, and the bed and pillows were extremely soft to the point where I felt like I was sinking into them

Business