Sheraton New York Times Square Hotel

United States , New York Area - NY
New York, 811 7th Avenue 53rd Street
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100 reviews shown

10/10

Exceptional

15 Jun 2026

Francis

Shower faucet was extremely difficult to achieve regulate a medium water temperature. You either burned or froze.

Partner

10/10

Exceptional

15 Jun 2026

ranjit

Location is excellent as it’s very close to Time square and easy subway accessible.
Staff is great and helpful.

Family_with_children

8/10

Excellent

15 Jun 2026

Mohmednadim

Great location

Friends

6/10

Pleasant

15 Jun 2026

katie

Dirty shower

10/10

Exceptional

14 Jun 2026

Mary Helen

Location was perfect, cleanliness, tickets, vouchers and staff very friendly.

Family

10/10

Exceptional

14 Jun 2026

sony

Very helpful staff

10/10

Exceptional

14 Jun 2026

Bishoy

Needs serious updating. But the location is excellent.

Family

8/10

Excellent

14 Jun 2026

Gustavo

Staff wonderful and super helpful highlights to Debbie at the front desk. Minor issues as elevator system change underway, in-room maintenance : faucet, clogged sink and shower as well as broken toilet flush could be anticipated with more careful maintenance program! In general my stay was worthwhile l!

Family

8/10

Excellent

14 Jun 2026

ROSS

Perfect location, which is 80% of it.

Good beds, great service.

Only issues is it is very crowded, but more importantly:
- Gift shop for water or anything else is WAY overpriced and you can't charge to room.
- No Marriott lounge.

Again, you know what you are getting, just didn't think earplugs at the Gift shop ( crappy little ones ) would be $8.50 each; and small water bottle would be $6.00.

Friends

6/10

Pleasant

14 Jun 2026

leonid

Centrally located and well maintained, especially considering the amount of foot traffic the property receives.
The main thing to note is that this is a Marriott property that sells rooms at significantly discounted rates through third-party booking sites compared to booking directly with Marriott. However, when booking through these channels, many standard Marriott benefits are disabled by default, including complimentary internet access, mobile key, and other app-based conveniences. While you can check out through the Marriott app, registration still requires standing in line at the front desk, and those lines can become quite long.
The hotel also charges a mandatory destination fee of $35 plus tax per day. The fee can be used as a credit at the hotel's cafes and restaurants, but any unused portion is forfeited. As a result, this often creates long lines at Starbucks and other on-site dining locations. Unfortunately, this fee is not clearly disclosed when booking through Expedia and can be easy to overlook during the reservation process.

Self

10/10

Exceptional

14 Jun 2026

William

Very good place to stay. Staff was great. Room was good and comfortable.

10/10

Exceptional

13 Jun 2026

Claudia

Service and hotel was very clean, and well located

Family

8/10

Excellent

13 Jun 2026

Goldie Christina

They had given our room away which was completely paid for and after a 6 hour flight and with a 13 year old we were exhausted. They found an empty room for us for the night and the next day Rachael at the front desk was exception in getting us settled for the remainder of our stay.

Family_with_children

8/10

Excellent

13 Jun 2026

Susan

Hotel well located for those wanting to attend theatres. Easy walking distance to Times Square, Central Park and Carnegie Hall. Property very clean. Room comfortable with daily housekeeping, which seems to be a luxury these days. You are charged $35 dollars per day which can be used towards Starbucks purchases but mainly seems to be a way to get you to go to the overpriced breakfast buffet. At $38 per person it is not worth it. Starbucks/Grab and Go line is very long and moves slowly. You are better off going to one of the nearby diners. One great disappointment to us was that despite arriving later than planned due to a plane delay (we arrived at 1 am) we had to wait while they \"cleaned a room\" for us. Our only compensation was an offer of some Marriot points which we have yet to receive.

Family

10/10

Exceptional

13 Jun 2026

Evan

Good place to stay in Midtown. Busy hotel, so plan to wait a bit to check in, but the staff was helpful. Room was comfortable. Shower was awesome and perfect for after a day of walking around Manhattan. Close to Central Park, Times Square, and Broadway theaters.

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Klodian

Excellent location. Helpful staff

6/10

Pleasant

13 Jun 2026

sebastien

Outdated hotel, where they just try to make money of everything. The restaurant doesn't exist,just bar with few options like pizza and burger. I can't believe they have four stars. They pretend to offer loyalty but option are reduced to nothing.That is after spending 3k in the place .

Family_with_children

10/10

Exceptional

13 Jun 2026

ARIEL

la habitacion no estaba lista al momento de llegar. nos mandaron a dejar las valijas en deposito y los cobraron 6 dolares por cada maleta (eran 4), pero igual nos habian ya realizado el check in tomando nuestra tarjeta de credito y nuestros pasaportes. Por eso considero abusivo que nos hayan cobrado 24 dolares por dejar las maletas en deposito hasta que nos dieran la habitacion . Un hotel de esa categoria no puede estar cobrando a los pasajeros el deposito de maletas habiendo ya efectuado el check in a la espera de la habitacion. Una verguenza

Family

6/10

Pleasant

12 Jun 2026

alan

We received a 35 dollar per room restaurant credit but as we were only staying one night we wanted to use it the next morning for breakfast. When we requested this the next morning the receptionist refused and checked us out immediately. Also charging for luggage storage is something I have never experienced in all my travels.

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Sarah

Fabulous location. Wonderful staff, excellent rooms.

Family_with_children

10/10

Exceptional

12 Jun 2026

Mathew

Excellent location between Time Square and Central Park… easy walking distance to Broadway, MOMA, a zillion restaurants (Ray’s Pizza). Special thank you to the security team who found my lost wallet and were extra helpful in having it sent to me via Fed-Ex.

Family_with_children

10/10

Exceptional

12 Jun 2026

Briseyda

Clean rooms.. friendly staff we were able to check in early which was a MAJOR plus!!

Family_with_children

10/10

Exceptional

11 Jun 2026

kent

Good

6/10

Pleasant

11 Jun 2026

Hector

Need remodeling all the hotel RUSH!!

6/10

Pleasant

11 Jun 2026

yue

The facility is very old and lack of maintenance. The bathtub does not drain well, felt like taking shower in a little stream. The door lock was partially missing. And sink was so shallow that after washing face my pants were all wet. Will not stay there for sure.

Family

10/10

Exceptional

11 Jun 2026

Patricia

Great location

Self

6/10

Pleasant

11 Jun 2026

Donel

The property was fine overall. The staff was nice and many of the issues were out of their control such the elevator not working and not having hot water in our bathroom.

Friends

8/10

Excellent

11 Jun 2026

Beth

Nothing to add.

Family

8/10

Excellent

11 Jun 2026

Eldia

Overall good stay. Great location. The gym does need some maintenance most of the equipments weren’t working properly or out of use.

Family

10/10

Exceptional

11 Jun 2026

Gustavo Adolfo

Everything very clean, and the staff very friendly

Partner

8/10

Excellent

10 Jun 2026

Kalawrena

The bar was nice

6/10

Pleasant

10 Jun 2026

Valerie

For the price of the hotel I honestly feel it could be renovated. The rooms need TLC, especially the the shower tiles. Location was great but that pretty much was the best part of the stay. Our room was hot and when we called to ask about the AC it was mentioned that there is always issues with the AC so they brought us a box fan.

Friends_and_family Friends

10/10

Exceptional

10 Jun 2026

Linda DuRiene

great location

Friends

10/10

Exceptional

10 Jun 2026

Debra

The only thing was that the elevator took forever going up The ride down was at time ok depending on the time of day..
That's all everything and everyone was excellent. Would stay again

Family_with_children

10/10

Exceptional

10 Jun 2026

Karina

Amazing!!

Friends

6/10

Pleasant

09 Jun 2026

Stephanie

Staff was all amazing and extremely kind. The property needs some love though. Leaky bathroom in a few ways (sink and toilet). One day all the main elevators to our floor were out all day…walked down 28 flights of stairs to get out and then to get back up we were able to take the service elevators which somehow didn’t go to floor 28 (at least only one flight of stairs to get to our room this time lol). Rooms are outdated and worn. Location is excellent though. All around decent stay but cost felt high for status/condition of the property (especially rooms) compared to my previous stays at other (more upscale) locations in NYC.

Family

6/10

Pleasant

09 Jun 2026

Sofia

The location was good and staff were nice

Family_with_children

10/10

Exceptional

09 Jun 2026

Omayra

El hotel tiene tremenda ubicación, con lugares en sus alrededores para comer y estaciones de trenes caminando.

Family

10/10

Exceptional

09 Jun 2026

Nigia

Family

10/10

Exceptional

09 Jun 2026

Vincent

Staff was very friendly and accommodating. The location is absolutely top notch.

My only complaints are about the gym. Some of the equipment is in disrepair.

Friends_and_family Family

6/10

Pleasant

09 Jun 2026

Sherry

Mold in the shower

Family

4/10

Poor

08 Jun 2026

Adrienne Harrison

Our room was not clean upon arrival. Our sheets were dirty and there was mold in the ceiling in my shower. I was disappointed to say the least. The staff provided vouchers for breakfast one morning and I felt that more of a discount would have been appropriate. I am a Bonvoy member and didn’t find the stay the most pleasant. We spent a lot of time out of the room purposely.

Family_with_children

10/10

Exceptional

08 Jun 2026

Lisandro

Me gustó la ubicación del hotel los cuartos bueno y limpio lo que no me gustó fue mucha espera en los elevadores

Family

4/10

Poor

08 Jun 2026

Venkata Kondala Rao

Not good very bad

6/10

Pleasant

08 Jun 2026

Melodee A.

Very clean and well maintained, as is usually the case at a Sheraton. However, the staff, particularly those men standing around in the lobby, didn’t seem to know much about what was available when nor were they able to answer simple questions we asked. The fee that was charged allowed us $35 to spend. However, what was available was meager. Two drinks exceeded that amount. The location of this hotel however is terrific.

10/10

Exceptional

08 Jun 2026

Ashwin

The property is at the main location in Times Square and accessible to most of the major landmarks. Subway stations are located nearby for easier commute.
Breakfast options are limited and same options repeats daily. Overall a good place to spend your vacation.

Family_with_children

6/10

Pleasant

08 Jun 2026

Jeffrey

The hotel itself is clean and well-maintained. I will never stay at this hotel again though due to the elevators. I don't know if several were non-functional while I was there, or what was going on, but waiting for the elevator (going from lobby and going to lobby) took longer here than any other hotel I've been to. A couple times when we passed the hotel while out and about, we considered dropping off purchases we had made, but decided not to just to avoid using the elevators. Everything else about this hotel is pretty great, but the elevators just tank it.

Partner

8/10

Excellent

07 Jun 2026

Fermin

Buen aire acondicionado y camas comodas, buena ubicacion, no tiene nevera hay que pagar por ella, te cobran 42 dolares de tasa diarios por hospedarte y 6 dolares por cada equipaje incluyendo bolsos de manos que dejes guardado en el lobby

Family_with_children

10/10

Exceptional

07 Jun 2026

Harmandeep

Overall great experience. However there were two staff members at the library bar each night out of which one was very very rude to my daughter when she asked for glass of ice. His physical reaction was very demeaning. I wanted to address it to the hotel management but my child stopped me. I think hotel management should look into this employee snd replace him with more customer service oriented personnel. We stayed for 7 nights and we’ll stay again at this hotel. We stay at such hotels and pay top dollars for customer service and ambience and if staff is rude it defeats the purpose.

Family_with_children

4/10

Poor

07 Jun 2026

Jory

Pretty low rent room. Curtains fell off. Dated and dingy. Good for proximity to downtown but would not stay here again.

Friends

6/10

Pleasant

07 Jun 2026

Gloria

Cold showers

Family

4/10

Poor

07 Jun 2026

Gloria

The biggest thing was the lack of hot water to shower. We took cold showers every day expecting the last day where it was like warm. That was the biggest disappointment

Family

4/10

Poor

07 Jun 2026

Timothy

Electrical outlet had bare wires exposed. Elevator system is ridiculous, I waited 30 minutes to get an elevator. Room way too overpriced.

Partner

2/10

Poor

07 Jun 2026

James

Asked multiple times several weeks ahead of time to cancel a reservation because of a dire medical emergency and they would not even respond.

6/10

Pleasant

07 Jun 2026

Jack

Overall a good place to stay in the city. The hotel feels very cramped for its size and the number of people that are there. The elevators can’t handle the volume and you are often forced to wait for 10 mins to catch a ride.

Partner

6/10

Pleasant

07 Jun 2026

Marieliz

Cuando llegamos no tenían el cuarto disponible y me tuvieron que dar uno con dos camas y el ascensor estaba dañado.

Partner

10/10

Exceptional

07 Jun 2026

Esteban

Excelent hotel, clean, well located.

Family_with_children

8/10

Excellent

06 Jun 2026

Charlyn Jane

no restaurant, small area for coffee and pastries, or a few bar food offers. Elevators unreliable and overly complicated. concierge was very helpful, room clean and comfy. They will try to upsell you upon arrival if they have better rooms.

8/10

Excellent

06 Jun 2026

Karen

Clean enough for a good weekend. Staff Chloe was awesome, I didn't have time to eat nor drink the gifts, but thanks a million.

Family

10/10

Exceptional

06 Jun 2026

Josue

Good all the way

Family_with_children

8/10

Excellent

06 Jun 2026

Montana

Great location in NYC and clean, quiet rooms with a subway outside the door and Central Park and all the main attractions and easy walk. I stay here regularly when visiting family in the city. I feel very safe here too. Newly remodeled lobby which is bright and welcoming. A popular hotel for families and business.

Family

10/10

Exceptional

06 Jun 2026

Agena

We loved the location. Right in the middle of everything we needed & more. My mom uses a walker and the staff was very nice & helpful with her. Very clean & nice. Highly recommend!

Friends_and_family Family

4/10

Poor

06 Jun 2026

Dan Christian

It's a very old building. They do no even have shampoo in the rooms.

Friends_and_family Family

8/10

Excellent

05 Jun 2026

Michael

The hotel was centrally locate to many Time Square attractions.
The house keeping team on floor 34 were engaging and accommodating.
The extra/resort fee was rediculous and the lobby/library bar was very expensive.

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Conrad

Fantastic location - next to Central Park & Times Square & subway. Great place to stay and do New York.

Partner

8/10

Excellent

05 Jun 2026

JoAnna

Family_with_children

10/10

Exceptional

05 Jun 2026

Chandra

Excellent hotel in the heart of Time Square. Rooms and staff were excellent. Pictures don’t do it justice

Family_with_children

8/10

Excellent

05 Jun 2026

Leah Danielle

Rooms need to be upgraded and the windows were caked with dirt on the outside

Family_with_children

8/10

Excellent

05 Jun 2026

Refugio

Nice staff

Family_with_children

10/10

Exceptional

05 Jun 2026

Connie

Love Staying at this Sheraton. The entire experience was wonderful!!

Friends_and_family Family

4/10

Poor

05 Jun 2026

Gaston

We had no water to be able to take a shower.
We had to go to another tower to have a shower and it was very inconvenient.

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Diana Denisse

8/10

Excellent

05 Jun 2026

Mohammed

Nice hotel, large rooms, and great location. Challenge with elevator wait time if staying at high floors.

Family

8/10

Excellent

05 Jun 2026

Yadira

Great location, beautiful property. They charged some sort of a tax , $40.00 daily. They said it would be offset by giving us $35.00 daily in credit to the room to use in the Starbucks or bar inside the hotel. We tried to use it but the Starbucks has 2 workers and a 1 hour line and the bartenders made terrible drinks and the bar staff was so rude.

Family_with_children

4/10

Poor

05 Jun 2026

jianye

Outdated room, staff not helpful, charge a fee to store luggage, and mandatory fee for you to get over price water and snack.

10/10

Exceptional

04 Jun 2026

Jason

6/10

Pleasant

04 Jun 2026

Claudia A

elevators keep breaking down and we had to use the employees elevators, alot of nice during nite time

Partner

10/10

Exceptional

04 Jun 2026

Kimberly Kay

Beautiful hotel! Very friendly staff.

Friends

10/10

Exceptional

04 Jun 2026

Tamding

Great location. Spacious foyer. However, the management needed a lot of convincing from me, that includes making multiple calls and personal visits to the reception area, to fix the broken AC in my room.

Friends_and_family Family

10/10

Exceptional

04 Jun 2026

cin

loved the express elevator! beautiful remodel guest areas and lobby…, full of happy people… easy walk to broadway show and many affordable restaurants…Connelys Pub was great and best gelato at Venchi next door.
Our go to for that part of town… close to Carnegie , and great parking right there !

Partner

6/10

Pleasant

04 Jun 2026

Victoria

The hotel is in a great location, which is definitely its main advantage. However, the hotel itself feels very old-fashioned and in need of a proper update. It is a large hotel with many rooms, but the facilities do not seem sufficient for the number of guests, especially when it comes to food options for breakfast, lunch, or dinner. The lifts were also very busy and in high demand.

Unfortunately, our check-in experience was disappointing. Our room was not ready when we arrived, and we had to wait almost four hours with nowhere comfortable to sit or wait. Nothing was offered to us during this time, and I had to ask for compensation for the delay.

The room itself was okay, but there was visible wear and tear throughout, including the furniture, shower, doors, and general fittings. Overall, while the location is excellent, the hotel really needs refurbishment and better guest facilities to match the number of tourists it receives.

Friends_and_family Family

4/10

Poor

04 Jun 2026

kevin

Pretty dated and rundown. The gym is like a YMCA from the 60s. The coffee shop has one register/cashier for a 40 floor plus hotel, so the lines are always 15 minutes long at least.

Self

10/10

Exceptional

03 Jun 2026

Rosa

Excellent location, hospitality safety hotel

Friends

4/10

Poor

03 Jun 2026

Jamie

Unfortunately, the elevators were often broken or took an extended period of time to utilize. The staff would frequently walk by and tell everyone to move however there was nowhere to go due to the amount of people waiting. Overall, it was fairly

2/10

Poor

03 Jun 2026

Michael

Not enough staff, old and worn out

8/10

Excellent

03 Jun 2026

SAAJIT

Everything was great.

Friends

10/10

Exceptional

03 Jun 2026

Mikaela

I love it here

Family_with_children

10/10

Exceptional

02 Jun 2026

kathy g

Loved location!

Family

6/10

Pleasant

02 Jun 2026

Vanessa

Only issue was cockroach in the hallway and a cockroach in the bathroom and we were on the 16th floor 😭😭😭

Partner

10/10

Exceptional

02 Jun 2026

Aina

Great stay

Partner

8/10

Excellent

02 Jun 2026

Katie

There was a dirty fork when we got into our room. $6 per bag to have our bags held is a lot. We stayed on the 10th floor. There were numerous spots on the carpet that were taped and the wallpaper was peeling in a lot of spots

Friends

10/10

Exceptional

02 Jun 2026

Eva

Great hotel

8/10

Excellent

02 Jun 2026

Carol

The location is fantastic and the room was very comfortable.
Great to have a Starbucks in the hotel.
I felt the front desk staff were not really interested in us as people.
And I really didn’t like that we were charged $35 dollars a night which could be offset against purchases in the hotel but if I didn’t want to purchase a drink or food I had to pay it anyway.
It’s also $6 an item to store luggage on checkout day - ridiculous

Family

10/10

Exceptional

02 Jun 2026

Melanie A

The room was clean . Loves the $35 credit . No ice machines and the elevators were a bit confusing

Friends

10/10

Exceptional

01 Jun 2026

miguel

Love the location and friendly people.

Family_with_children

10/10

Exceptional

01 Jun 2026

Julie

The staff and free perks mad my son and I feel like VIP's

Family_with_children

2/10

Poor

01 Jun 2026

Lillian

I am very disappointed that the hotel does not provide any toothbrushes, toothpaste, or hair care for the price I paid for.

Family

8/10

Excellent

01 Jun 2026

Zoe

Stunning hotel, very clean. Staff friendly but not very helpful at check out. Check-in staff were excellent and provided a free upgrade as the room wasn’t ready in time. Card charges were poorly explained and no information was provided at check-out regarding refunding unused room credit. It definitely seemed as though staff were trying to get you checked out as fast as possible rather than explain things.
Would stay again despite this.

Friends

8/10

Excellent

01 Jun 2026

Kristie

Excellent location with close proximity to major subway lines and attractions. Easy walk to Central Park, Times Square, Hell's Kitchen, Rockefeller Center. Staff was very helpful. The room we stayed in was in major need of updating and general sprucing up. Smaller than rooms I've stayed in at Hilton Midtown but much bigger than others in the area. It is a conference hotel, so the lobby is BUSY much of the time. With that said, the room felt clean, the beds were comfortable, and the hotel was quiet enough to sleep well at night.

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Thomas

Fantastic location for our NYC trip

Family