Sanctuary Hotel New York

United States , New York Area - NY
New York, 132 West 47th Street
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100 reviews shown

10/10

Exceptional

11 Mar 2026

Ashlie

Location is amazing! Such a cute place to stay too!

Friends_and_family Friends

10/10

Exceptional

10 Mar 2026

Susan

Wonderful location near Times Square, theaters, restaurants. Quiet location. The room was small, but not as small as many prestigious New York hotels. Very comfortable bed.

Partner

10/10

Exceptional

07 Mar 2026

Heather

This hotel is a quaint boutique hotel in a great location. Staff were extremely friendly and helpful. The rooms were clean only complaint I had was with the pillows. However, I have a bad neck and am very picky about pillows. Wonderful stay!

Friends_and_family Family

10/10

Exceptional

04 Mar 2026

Michael

Great little b

10/10

Exceptional

28 Feb 2026

Andrea

Staff had a great attitude and was very helpful. Ambiance and location of hotel was perfect. Room was clean. I'll definitely stay here again and recommend.

Partner

10/10

Exceptional

26 Feb 2026

Brian

Amazing , unique hotel . Great customer service

Partner

8/10

Excellent

21 Feb 2026

Paul

Comfortable and clean and super convenient to Times Square and broadway shows! Only downside was no coffee maker in the room-room service or lobby was to be used. I would stay there again without hesitation.

Partner

10/10

Exceptional

20 Feb 2026

Kristie

Absolutely adorable hotel love everyone about it

Family

2/10

Poor

19 Feb 2026

Olivia

The room wasn’t as big as pictured and I got charged an additional 250 that night !! It Was very noisy I went through so much to get checked in I didn’t even bother to complain just asked about the room and they said that was it everything was small !!! I wanna say it was a king sized bed night shift wasn’t as helpful as the morning !!!

10/10

Exceptional

17 Feb 2026

Yenisleidys

Everything

Family

10/10

Exceptional

15 Feb 2026

Chloe

Great location, very tight room but it has everything you need!

Leisure Partner

10/10

Exceptional

15 Feb 2026

Andre T.

The proximity to broadway and the room design

Partner

10/10

Exceptional

13 Feb 2026

Paul

The room was spotless clean and comfortable. It was also nice and peaceful. The staff at the front desk were extremely friendly and helpful. The bellhop was awesome and welcoming!! The roof top restaurant had a wonderful atmosphere and delicious food. We will definitely consider staying there in the future.

Partner

10/10

Exceptional

07 Feb 2026

Debra

Breakfast was great, room was clean, staff was absolutely amazing!

10/10

Exceptional

04 Feb 2026

Jordan

Well located, clean room, friendly staff.

Business

8/10

Excellent

01 Feb 2026

Richard

Loved the shower

10/10

Exceptional

01 Feb 2026

Mark

Great super clean room. Extremely responsive staff, great breakfast offerings.

6/10

Pleasant

31 Jan 2026

Josh

Everything was ok for the price.

Business_and_leisure

10/10

Exceptional

26 Jan 2026

Marianella

Everyone is very welcoming! Great location!!

Leisure Partner

6/10

Pleasant

25 Jan 2026

Claire E

The hotel itself is nice with many accomodations for NYC. It's very affordable, right in time square. nice restaurants & bars. Great ambience and staff. My only complaint would be that, being there in the winter, The water took forever to get even lukewarm. The toilet is in its own little section with a door and it was absolutely freezing. You had to leave the door open if you wanted to even sit on the toilet. You better be with somebody you're very comfortable around because you cannot be in the toilet room without the door being open. the coldness came through the window almost like a fan. It was absolutely freezing in that room & I'm usually a warm person!

Leisure Family

10/10

Exceptional

24 Jan 2026

Francheska

We stayed here to celebrate my birthday and had a beautiful experience. The hotel was very clean, with gorgeous modern, upscale decor throughout. The location is unbeatable - only steps from Times Square. What truly stood out was the staff: everyone was incredibly friendly, helpful, and genuinely courteous. I would definitely come back and highly recommend it for a special occasion or NYC getaway.

Leisure Family

6/10

Pleasant

22 Jan 2026

Laura

We got an incorrect charge due to an employee error. The front desk staff was chaotic and not professional.

Partner

10/10

Exceptional

18 Jan 2026

Pete

Check in was easy. Staff very friendly. Room was clean. Location of hotel perfect for our plans.

Partner

10/10

Exceptional

17 Jan 2026

Kadidiatou

Wonderful experience.

Friends_and_family Family

10/10

Exceptional

16 Jan 2026

David

Very nice hotel & convenient to Broadway

Leisure Family

10/10

Exceptional

15 Jan 2026

GARY

The breakfast was as basic as you would expect at a bad Holiday Inn (FREE) continental buffet. Fresh coffee (cappuccino or latte, etc) was available at an extra charge. They had a yoghurt and either fruit loops or Cheerios and no granola. For fruit there were some apples and (old) bananas. They did offer hash browns, bacon and scrambled eggs as hot choice.
The location in the rooftop restaurant was very nice and made up for the food. We decided to forgot the $25 voucher and had a fantastic breakfast at the Carnegie Diner on the corner. The food was fresh with plenty of choices and at a great price.

Partner

8/10

Excellent

12 Jan 2026

Clemente

The room was perfect for a family of 3! Comfortable beds and cable tv. The shower was the best part! The rainfall shower head was awesome and the water pressure was the absolute BEST thing after a day of walking the city. All staff we interacted with was very kind and helpful.

The fee that gave us $25 a day food credit would’ve been worth it if the breakfast was good. We’ve had better complimentary breakfast at smaller hotels.

We would still recommend this hotel but hit up the Carnegie Diner at the corner instead.

Leisure Family_with_children

8/10

Excellent

11 Jan 2026

Roger

Yes

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

Chelsey

I appreciated the safety features, staff was great, and loved the rooftop bar

Leisure Partner

8/10

Excellent

10 Jan 2026

Carly

Staff was extremely friendly, bed clean and very comfortable.

Business

10/10

Exceptional

08 Jan 2026

Christina

Nice room

10/10

Exceptional

07 Jan 2026

Jodi

Staff was nice. We arrived very late due to flight delay and Josh the doorman greeted and helped us with our bags, like it was the middle of the day. It was a warm welcome, after a long day and during a very frigid, late night. Room was nice and hotel was close to everything. Recommend walking a couple blocks to catch ubers, as the street sometimes closes and is one way. Would definitely stay again...want to try the Haven next time!

Leisure Family

10/10

Exceptional

05 Jan 2026

ray

Room was clean, staff was great, breakfast wasn’t all that great but not bad. I would definitely stay there again

Partner

8/10

Excellent

04 Jan 2026

Jason

Artived 10a, asked if we could check.im b4 3p, they said they would call but never did. No one was rude but one got the sense they didn’t care. No big deal.but not 4* hotel service.

Leisure Partner

8/10

Excellent

02 Jan 2026

Kris

Overall, we liked our stay here. Excellent location for our itinerary! We were able to walk to everything we needed. Bed, bedding and towels were very comfortable! Housekeeping came daily and I loved having clean sheets every day. Room was slightly small even for NYC standards. For a 4-star hotel, the hair dryer is the worst I've ever used at a hotel; definitely need to upgrade. We also requested extra towels several times but never received them. Each day when housekeeping came they only left one washcloth for two people staying in the room. Overall it was a good value and we would stay here again.

Leisure Family

10/10

Exceptional

01 Jan 2026

Shellie

There were limited offerings for breakfast, out of items and limited service available to guide guests.

10/10

Exceptional

31 Dec 2025

Robert

This was the second time we stayed and plan to make this a yearly trip. Staff was friendly, room was clean, location to time square was perfect.

Leisure Partner

10/10

Exceptional

30 Dec 2025

jane

cute hotel! Friendly staff at front counter, inviting lobby with free coffee and water all day. We really enjoyed our stay!

Friends_and_family Friends

2/10

Poor

28 Dec 2025

Mohammad

Loud. But worse is heat vent blows directly in your face all night constantly waking you up! Room 205. That’s not necessary, change direction of air fins to point away!

Leisure Family

10/10

Exceptional

27 Dec 2025

Cassidy

We were greeted before we entered the hotel. The doormen greeted us & took our luggage. The front desk offered us coffee and water. They escorted us to our room and explained everything about the hotel. It was an amazing experience. The hotel was in a great location too!

Business_and_leisure Partner

10/10

Exceptional

26 Dec 2025

Matthew

Great location very clean and great staff

6/10

Pleasant

24 Dec 2025

Bikash

Amenities

10/10

Exceptional

22 Dec 2025

Jennifer

It was my birthday (12/16/2025), and the staff made sure I received a very warm welcome, dropped off a surprise bottle of sparkling wine, and were very accommodating when we needed to store our bags the following day until we headed back to Albany.
I was also impressed by the 25.00 extra credit toward food and drink, and the Rooftop Restaurant staff, who also came out singing Happy Birthday to me with a glass of champagne. I will DEFINITELY be back; thank you, Sanctuary Staff, for making my special day even more SPECIAL. a VERY SPECIAL and REFRESHING surprise in the middle of all the Holiday Hustle and Bustle, that staff can still represent and deliver genuine joy at a usually-stressful time for everyone. <3

8/10

Excellent

20 Dec 2025

Harrison

Lobby is kept to hot. Overall good experience

Leisure Family

10/10

Exceptional

19 Dec 2025

Lynn

Although very crowded due to time of year, the staff were friendly and super helpful! We loved the rooftop restaurant, the rooms were lovely. Although the bathrooms being closed with a curtain was a little strange it was still very cozy and comfortable!

2/10

Poor

18 Dec 2025

Janet

I had reserved a room with 2 beds. Only 1 bed in room. Unacceptable!

Friends_and_family Family

10/10

Exceptional

16 Dec 2025

Scott

Hotel very pleasant and accommodating

Friends_and_family Family

10/10

Exceptional

14 Dec 2025

Jill

Nice slightly up scale. Room was small
NYC… the have. Roof top breakfast was nice and super convenient and peaceful in the big city.

2/10

Poor

13 Dec 2025

Marnie

Impossible to get room service, can't use the \"credit\" you're given for food, breakfast buffet seems to be $50 for the most basic, Costco-like foods, staff lies over and over, constantly, all the time, to cover their mistakes, Can't get a bottle opener even, when most items in the mini bar require one - ask and it will take hours and you will get massive attitude for this and be literally stared at while you use it to open a water for your sick child, then have it snatched back and taken away. Just one of the many, many, many ways we were treated like trash the entire stay. Overpriced, pompous, with zero organization or customer care. A complete rip off. Would never set foot in there again. Ruined several days of our stay and caused our vacation to be stressful and a living hell for most of the time. We had no food, no drinks, no service, no care from staff. Oh yes we were also poisoned by an allergen in the food when it finally arrived after 4 hours, and having told the staff 15 times about the allergen. No one cared at all. Front desk staff speaks to you like you are nobody- complete condescension, coldness, and degradation with zero accountability. The worst of the worst. Pray that when you arrive you can even get into your room - if the key they give you doesn't work, that will be a 30 minute ordeal that they can't solve. Then to punish you, they will put you in a room resembling a dark cell facing a brick wall, rather than the one with a view you were supposed to have.

10/10

Exceptional

12 Dec 2025

David

I don’t want to leave a great review because I don’t want this place to get big. But this was the best place me and my wife have stayed in New York so far. Everything about this place was great. The staff was also amazing and very helpful. Would recommend a million times over!

Leisure Partner

10/10

Exceptional

12 Dec 2025

Beth

Room was perfect size for 1 or 2 people. Bed was very comfortable. Great shower. I ate at all three restaurants and enjoyed them all. Side note, if you go to Haven roof top restaurant, wear a heavy sweater :)

Leisure Self

10/10

Exceptional

11 Dec 2025

Cynthia L

Great location for going to Broadway shows. Hotel is a ‘sanctuary’ after being out in the city all day. Staff very professional, helpful. Room was well appointed. They’re small but that’s NY!

Friends_and_family Family

10/10

Exceptional

09 Dec 2025

Lindsay

Super convenient location and staff was fantastic!! Dinner at Haven was Delicious too!!

Leisure Friends

4/10

Poor

09 Dec 2025

Cody

Room was out dated for price paid. It’s 2025 upgrade to smart tvs annd include breakfast not a credit. Also who puts a bar on the 6th floor where people are trying to sleep. Check-in staff was nice and friendly.

Leisure Family

10/10

Exceptional

08 Dec 2025

Teresa

Staff, location, and service all excellent

8/10

Excellent

08 Dec 2025

Elizabeth

Great staff everywhere. Small but clean room and plenty of space for luggage, etc. The lobby was a bit dark for my taste but not a game changer. Breakfast “buffet” fairly sparse, and at least the morning we ate there, not the A-team cooking staff. Plenty of other nearby options for breakfast. Out first stay here and we Would definitely stay here again.

Partner

6/10

Pleasant

08 Dec 2025

Stephen

The hotel was well-maintained, and the room was small but comfortable. But it was very expensive, and worse, there was construction across the street -- literal jack-hammering -- that went on each night until 4AM. Not the fault of the hotel, but short of an apology from one staff member, nothing was offered as any sort of solution to or recognition of the issue. Both windows did not close completely, which no doubt contributed to the noise levels in the room, but also allowed water in when it rained.

10/10

Exceptional

07 Dec 2025

Lavanda

We had a great stay at the Santuary. The staff worked hard to ensure that patrons were satisfied. I would definitely stay here again. For those looking for a peaceful night sleep, do not book a street view. The staff forewarned us and offered alternate rooms. We decided to stick with the street view but it did get noisy at night.

Leisure Family

10/10

Exceptional

07 Dec 2025

Natalie

Staff was great, rooms were clean, great location

10/10

Exceptional

07 Dec 2025

Thomas

Did not eat breakfast.

Partner

10/10

Exceptional

05 Dec 2025

Sarah

The room was perfectly clean and very comfy. The staff was outstanding. The food in the restaurant was great. The parking was easy. We loved the overall feel of the hotel, as well. Very zen.

Leisure Family

10/10

Exceptional

05 Dec 2025

kalvis

Great location. Friendly staff. Small but that’s NY. Cool bar with good drinks. Would stay again.

Partner

8/10

Excellent

04 Dec 2025

Juan

Great location and comfortable room. AWESOME shower and water pressure. The asian theme was interesting.

10/10

Exceptional

02 Dec 2025

BENJAMIN

Good price, clean room, friendly staff.

Leisure Self

10/10

Exceptional

01 Dec 2025

Elliott

It was won

8/10

Excellent

30 Nov 2025

juan C.

Rooms were clean. Staff was corteous. Not much privacy from rooms to bathroom and a bit noisy in hall and resturant abive us which waa in 5th floor.

10/10

Exceptional

28 Nov 2025

SEMEIN

The Staff at the reception Jose was very polite and courteous. Highly recommended. If ever you want to go to the hotel contact him. The room was small but oki for a solo stay. The breakfast was good and the location is superb. If you want to stay near Times square its the perfect location.

Business_and_leisure Self

10/10

Exceptional

26 Nov 2025

Eric

Room was nice. Good options for eating and drinking on site. Never crowded in lobby.

Friends_and_family Family

10/10

Exceptional

24 Nov 2025

Roman

Easy as always

8/10

Excellent

23 Nov 2025

Tanyalee

Great

10/10

Exceptional

23 Nov 2025

Patrice

Small but modern and spotless

10/10

Exceptional

21 Nov 2025

Meredith

Excellent staff. Room was spotless!

10/10

Exceptional

18 Nov 2025

Alyssa

Had an amazing visit! Great location, hotel staff was friendly and helpful. Great experience all around! Would definitely stay here again.

10/10

Exceptional

17 Nov 2025

Emily

The staff was incredible! So nice and attentive! The rooms and house keeping were great as well! Our room was taken care of daily and replenished bedding and towels anytime we needed. The hotel restaurants we are also great. Would 100% stay here again!

Partner

10/10

Exceptional

16 Nov 2025

Lisa

Comfortable sleeping and central location!

Leisure Family

8/10

Excellent

16 Nov 2025

Merry

Staff were great, room was clean and comfy. Room was okay except the air was loud when running, and the shower was only separated from the bed by a curtain, and the light for the powder room was also the shower llight (not good if you are sharing a room)

Partner

2/10

Poor

15 Nov 2025

Yunju

Worst ever

Leisure Family

10/10

Exceptional

12 Nov 2025

Christopher

Perfect location !! incredible staff!!!

8/10

Excellent

07 Nov 2025

janet

hotel was clean and tidy. Front Desk particularly warm and friendly and hospitable. Hotel was a bit loud/noisy — could hear everything in hallways, lobby, neighborhood, etc.

Business

10/10

Exceptional

30 Oct 2025

Alyssa

The hotel is beautiful inside and staff are very friendly. It is easily accessible right next to Times Square and the rooftop bar and restaurant is too cute with an obstructed view of Times Square. If you are wanting to go to New York and stay in a very convenient hotel, this is the one! Highly recommend. They also give you a $35 voucher to use in the rooftop bar and restaurant which is always great

Leisure Partner

10/10

Exceptional

29 Oct 2025

Stephanie

My wife and I were spending a quick night in NYC as part of our honeymoon. The staff was just as excited for us; and after check-in they gave us a bottle of sparkling wine on the house. The room itself was very spacious, the set up was great, and the bed was the comfiest bed my wife and I have ever slept on in a hotel. My wife has already requested that we stay here again on future NYC trips. Extremely LGBTQIA+ friendly and respectful!

Partner

10/10

Exceptional

27 Oct 2025

Mary

Excellent customer service from the doorman who carried our luggage up the steps, to the friendly and efficient check in, to the concierge who made reservations for us at the rooftop bar due dinner. The room was spacious, shower water was nice and hot, and the bed was sooo comfortable! Highly recommend the Sanctuary Hotel!

Business

10/10

Exceptional

27 Oct 2025

Maria

We had a great stay!!

Leisure Partner

10/10

Exceptional

22 Oct 2025

Eric

The staff was great, the hotel is right in the middle of time square and popular broadway shows. Walking distance to Hell’s Kitchen, Central Park, and all the major things we wanted to see. The room was nice and we would stay again for sure.

Leisure Partner

10/10

Exceptional

22 Oct 2025

Anabella

This hotel was perfect! No complaints at all.

Business_and_leisure Friends

8/10

Excellent

20 Oct 2025

Pam

Room was older. Her bed was a little bit lumpy.-

Self

10/10

Exceptional

19 Oct 2025

Cherry

The staff was outstanding. While the hotel, itself, is not luxurious, the quality and quantity of staff made it a premium experience.

10/10

Exceptional

18 Oct 2025

Ashley

Great stay

Leisure Family

10/10

Exceptional

15 Oct 2025

THERESA MARGARET

Safe, walkable location

Leisure Self

10/10

Exceptional

13 Oct 2025

cindy

A lovely boutique hotel in the center of Times Square. Rooftop bar is adorable. Staff were helpful and friendly. I would definitely come back again.

Friends_and_family Friends

10/10

Exceptional

10 Oct 2025

Peter

The staff couldn't be more professional and helpful. I have traveled a great deal and was completely impressed. My new go-to hotel in New York!

10/10

Exceptional

09 Oct 2025

amy

The front desk staff was great! Jose took very good care of us!

Leisure

10/10

Exceptional

07 Oct 2025

Jessica

Great location totally worth it. It’s all you need cause you should be spending all your time in the city.

Business

10/10

Exceptional

03 Oct 2025

kim

Property was nice and staff were great

Business Family

8/10

Excellent

02 Oct 2025

Courtney

The room was clean but on the smaller side. Very quiet & safe hotel.

Leisure Self

10/10

Exceptional

01 Oct 2025

Sarah

This hotel is walking distance from most of the attractions we had tickets to. And the subways were right around the corner as well. Our room was different than the pictures advertised on the website but it was still a nice room. Would recommend!

Leisure Partner

8/10

Excellent

01 Oct 2025

Frank

Positives: Good shower, good breakfast (free), overall good service.
Negatives: Soft bed, small room without privacy if one person wants to take a shower without waking other up.

10/10

Exceptional

01 Oct 2025

Connie

Excellent staff with superb service!

Leisure Family

10/10

Exceptional

24 Sep 2025

Abby

Top notch experience! Clean room, friendly staff.

Leisure Self

8/10

Excellent

24 Sep 2025

Connie

The staff at the Sanctuary are outstanding. They couldn’t have been nicer or more accommodating. Excellent service.

Many of the rooms have no windows with any real daylight. That was a real surprise to me but then it’s NYC.

Leisure Friends