Name: Sanctuary Hotel New York
Address: 132 West 47th Street, New York, 10036, US

Sanctuary Hotel New York

New York Area - NY · United States

132 West 47th StreetView location

100 reviews shown

10/10

Exceptional

23 Jul 2026

Christine

We loved the location and the value.

10/10

Exceptional

22 Jul 2026

Angela

The staff were excellent!. Service with the amenities were great. Great

10/10

Exceptional

22 Jul 2026

Kasey

Love my 2day stay, convenient to everything, super cute and peaceful from the hustle and bustle from Time Square. The rooftop sushi was sooo good, and I loved the $25 food and beverage credit they give you for your stay.

10/10

Exceptional

22 Jul 2026

Simon

What a find! This is a charming and well run boutique hotel smack bang in the middle of the chaos of Times Square! It is peaceful and quiet, the staff are fantastic, the atmosphere is upmarket but unpretentious, the facilities are excellent (coffee station in the lobby, rooftop bar, $25 credit towards food in their restaurant) and the rooms are very tastefully decorated, if a little small (we've learned from many visits to NYC that you don't need a large room, you'll spend very little time there if you're doing it right).
Overall a very enjoyable stay and we cannot fault this hotel or anyone in it, we would definitely stay here again.

10/10

Exceptional

19 Jul 2026

Jane

My only disappointment was the hidden fee for the resort fee. Expedia claimed the price included all fees. Warning: it does not sanctuary charges an additional fee on top of your reservation fee. I did not use any of the amenities. I lost $160.00 dollars in fees. Watch out for deceptive practices.

Family

6/10

Pleasant

18 Jul 2026

Sara

Great location but rooms were very small. Restroom area was small.

Friends

8/10

Excellent

18 Jul 2026

Lisa

Room was clean. Staff polite. Unfortunately the room air conditioning stopped working twice. Staff came to fix it.

Partner

10/10

Exceptional

18 Jul 2026

Joanne

Amazing hotel ! Close walking distance to everything!

Partner

2/10

Poor

17 Jul 2026

Gabriel T

At check in we were told the room I had reservations for was unavailable. (Deluxe king) Julia told.me she was giving me a 'free upgrade' which turned out to be a regular room with 2 queen beds that was right by the busy elevator. The AC didnt work and the room was 79 degrees. Finally after complaining repeatedly they moved.us to a TINY room with a small bed. This was a trip that I reserved and paid for over 4 months ago because it was to celebrate my wife's birthday. They even didnt return all of my deposit with all of these petty charges. This is not a 4 star hotel. MAYBE 2 or 3 stars in an awesome location. I complained and management never even bothered to reply to me. I dont give out 1 star reviews that often but this hotel sucks on every level.

Partner

10/10

Exceptional

13 Jul 2026

Alexandra

Smaller boutique hotel with large-for-midtown rooms. Clean and cozy and super chic. Several elevated on-site food options. Try the omakase.

Friends

10/10

Exceptional

12 Jul 2026

Krystle

Great friendly staff. Great location.

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Steven

We had a very nice stay at the Sanctuary Hotel near Times Square. We arrived and we’re greeted very cordially by the staff. Everyone was ready to jump in and help. They were efficient and quick with check-in and storing our luggage. We had lunch at the Haven Rooftop restaurant which was very nice. The food was good and the service was also very friendly and efficient. We had the margarita flatbread which was excellent and the turkey BLT, which was delicious. We were able to go into our hotel room early and found it to be quite comfortable. Although it is not huge, it is adequate and we had no complaints about it. The location is great! It’s only about a block from Times Square and the theater district. The only minor complaint I might have about this hotel is the buffet breakfast. It’s not included in the price of the room and it was just OK, nothing too special. For $25 a person, I probably could’ve gone to the local diner and gotten something a little bit better. But it’s convenient and was good enough. Overall, I gave this hotel five stars because the staff was extremely attentive, the location was great, the rooftop restaurant was really good and the room was very nice. I would stay here again.

Partner

2/10

Poor

10 Jul 2026

Mizuho

On top of that, the **bathroom drain was clogged**. The shower would not drain properly, and the water quickly backed up and almost overflowed, so we had to shower very carefully. We reported the problem to the front desk, and they said someone had fixed it, but nothing had changed. When we asked if another room was available, we were told there wasn't one. I even asked whether we could simply use the bathroom in another room to take a shower, but that request was also refused.

As a result, we couldn't properly use the shower that night and had to give up on bathing comfortably. To make matters worse, the bedroom had a strong moldy smell throughout our stay.

I booked this room for **three guests**, but only **two sets of bathrobes and towels** were provided.

We asked the front desk to bring another set. Juliet told us she had taken care of it, but when we returned to the room, all she had done was move the two existing bathrobes onto the bed. There was still **no third bathrobe or towel**. We were very disappointed by the lack of attention to such a simple request.

Overall, this was one of the worst hotel experiences I've had. The lack of basic amenities for the number of guests booked, the unresolved maintenance issue, and the poor customer service made our stay extremely disappointing.

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Joseph

This hotel is great. The location is impossible to beat. It's a half block from Times Square and quite literally in the heart of the theater district. The room, while small was very comfortable, very clean, and very quiet. Not to be missed is the rooftop restaurant and bar. Great food and a perfect setting. You won't be sorry if you choose this hotel. Also a special shout out to the \"bell\" staff. We had 5 pieces of luggage which they promptly brought to our room, and upon check out, were again Johnny on the spot, hailing a cab for us and loading our bags in to the cab.

6/10

Pleasant

07 Jul 2026

Thomas N

Nothing to add.

Partner

8/10

Excellent

06 Jul 2026

CHRISTINE

Helpful, friendly staff. Clean room. Big for NYC standards.

Elevator broke for an evening so had to climb lots of stairs to get to the room. The elevator could use more security, anyone can walk in and go upstairs, no room key needed.

Family_with_children

10/10

Exceptional

05 Jul 2026

Hayley

The staff was very helpful. The rooms were clean, and the hotel was convenient to the subway.

Family

10/10

Exceptional

05 Jul 2026

Nicole

Hotel was very nice. Restaurants were great. Staff was friendly and helpful.

Partner

10/10

Exceptional

04 Jul 2026

Jennifer

Had a lovely stay at the Sanctuary! The room was cozy, comfortable and super quiet. The shower was amazing too! Love the cute rooftop upstairs and all staff were very hospitable. Great location to all. Thanks for a great stay!

Friends_and_family Friends

10/10

Exceptional

28 Jun 2026

Brian

The front desk customer service was awesome, great information and tips for daily activities.

Partner

10/10

Exceptional

25 Jun 2026

Deena

The doormen were especially helpful!

Family_with_children

6/10

Pleasant

25 Jun 2026

Demetra

Conveniently located. Friendly staff. Sneaky surcharge at check in. Carpet in room looked gross so I wore my shoes in the tiny tiny room. Expensive breakfast was only passable. Generally expected more for the price.

Self

10/10

Exceptional

23 Jun 2026

MARCOS

Excellent and good price

Partner

10/10

Exceptional

23 Jun 2026

Cynthia

I’ll go back again great location and easy access to subway and Times Square also theaters if you want to catch a play

Family_with_children

6/10

Pleasant

22 Jun 2026

Kathleen

Small rooms and strange red, black and leather decor. Elevators are like closets and you have to switch elevators to get to rooms on the other side of the property. Odd long winding hallways and just a disjointed layout. Just not what you'd expect for a place named The Sanctuary. However, the staff was accommodating and the location is great.

Friends

6/10

Pleasant

22 Jun 2026

christina

Staff was very good and helpful. Flip side no ice machine you have to ask and they bring it to you which is a negative . The air conditioning was horrible. Had it on continuously and still was like it was set to auto. No window at all. Room entirely too small for
More than one
Person. Bed was not comfortable at all. Fridge did not work at all.
Had to use a key to unlock just to get into it. Cost to much in room
Snacks.
For the price and location of hotel
It needs to be a lot better. Will not stay again.

Self

10/10

Exceptional

21 Jun 2026

Celestino

great location. room was exactly as described!

Partner

8/10

Excellent

17 Jun 2026

Lola

staff was very efficient and friendly!
i didn’t like the dark hallways & elevator!

Friends

10/10

Exceptional

15 Jun 2026

bruno

Great staff and property, local to Times Square

Friends_and_family Family

8/10

Excellent

15 Jun 2026

Douglas

An overall great experience. Room was somewhat on the small side and we had a shower door that wouldn’t shut all the way, but all in all a very nice place to stay with some strong food options in house

Friends_and_family Family

6/10

Pleasant

14 Jun 2026

Jon

Location was good for shows. That's about it.

2/10

Poor

14 Jun 2026

Dina

\"New York, huh?\"is the last thing the hotel manager said when I was checking out and mentioning the altercation that I witnessed at the \"luxury rooftop bar\" that contained several parties of very over served patrons. No apologies or explanation. However, this was one of the better parts of my stay. The marketing for this hotel is completely different from the experience on site. This is at best a 3 star hotel. The \"concierge\" model they supposedly follow at this hotel mostly appears to be to not offer anything to the guest. Ice? You have to call for it. Coffee? Come downstairs and hope it's warm. Tea? Hot water gone from the station. No free water in the room although I did have mine comped after complaining. Damp, old room. Dark hallways. Poor amenities.The ABSOLUTE WORST hotel breakfast I've experienced, and they charge 25 bucks for it. This was my first trip to New York, and I'm an older adult. I wanted to treat myself to a really nice hotel.

Well, I LOVED my first trip to New York. The hotel was certainly the least enjoyable bit of it, but I know I can spring for a clean 2 star hotel for 1/4 the price and do better than this scammy little property where you can tell the staff from top to bottom just have to learn to be stone faced to the complaints being brought to them (I certainly was not the only one complaining) You can do better, also.

Note that this hotel is being marketed as luxury; I am very much hoping Expedia will shop this place as soon as possible.

Self

8/10

Excellent

13 Jun 2026

MIchelle

The room was clean, but you can see that the overall age is there carpets seem like they’re getting older same for the bed and bedding. For what I needed it for it was a solid stay staff a sanctuary is always terrific from dropping off a bag to the check-in and check out.

Self

4/10

Poor

11 Jun 2026

Alicia

I would not recommend or return. Rundown. Small. Window with view of brick. Not free breakfast.

Family

4/10

Poor

09 Jun 2026

Rachel

The room was not clean and everything was ripped and tattered

Self

8/10

Excellent

08 Jun 2026

michael

Still an extremely nice property but it seems to have lost a bit of its formal lustre.
Carpets in the halls are somewhat worn.
Elevators are very dark for some unknown reason.
Room cleaning staff do an excellent job.
Roof top restaurant is vibrant with very good food.
The check in staff are friendly and professional.
Unfortunately the included morning breakfasts are simply horrible beyond the coffee.
But the location is absolutely fantastic, the rooms are nicely efficient, if small, and overall this is still an extremely good choice especially if you are seeing several Broadway shows.
I would recommend the Sanctuary overall.

Partner

6/10

Pleasant

08 Jun 2026

Connor

The lobby is very nice and stylish. Sheets were nice. Overall the place is Instagram fancy, has places to take some pictures, but a lot of the stuff is cheap and the execution is inconsistent. Our rooms window looked out into a gloomy stairwell and our walls were dirty and had been skipped in the renovation. Also you can hear everything from other rooms.

Partner

8/10

Excellent

08 Jun 2026

Jeremy

Nice hotel.

Family_with_children

10/10

Exceptional

07 Jun 2026

Carl

Good stuff

10/10

Exceptional

06 Jun 2026

Tamarra

I was welcomed by the wonderful staff who was very attentive and helpful. My stay there was great! I even extended my stay an additional day! Special thank you to Jose who was most helpful with my booking and to Julia for her assistance and recommendation to a wonderful Thai Restaurant in the area. I will be returning again real soon. I highly recommend this place for a great getaway! Top Tier!!! Oh the the Haven Rooftop located conveniently within the hotel is great too!

Self

10/10

Exceptional

04 Jun 2026

Dian

Good quality pillows. Great location, good place

8/10

Excellent

04 Jun 2026

Wayne

My experience was generally positive. But you get what you paid for. The price was good, the location great (two blocks from Times Square), but a fairly cramped room.

Partner

10/10

Exceptional

01 Jun 2026

Sofia

We stayed one night at the Sanctuary Hotel. It was very clean. I loved our room we had a view of 47th street. Refrigerator was well equipped with drinks. Lots of snacks and beverages for purchase. The bed was extremely comfy. We had lunch at the rooftop. Meal was good and service on point. We didn't get to dry the Sushi lab but plan to in the near future. We had theatre tickets at Ethel Barrymore and it was conveniently located 4min walk. We also ate dinner at Lagos which was in 4min walking distance. Can't forget to mention that Time Square was literally down the block. We had an amazing weekend in NYC.

Partner

6/10

Pleasant

30 May 2026

Howayne

Very dark ambiance hotel, roof top was cool. Staff helpful

Partner

10/10

Exceptional

28 May 2026

Sherry Ann

All is good. I like it because they always clean your room everyday and checking on you

10/10

Exceptional

27 May 2026

Deni Avinash

Located in an excellent spot. Loved our stay.

Family

10/10

Exceptional

26 May 2026

Ann Marie

Great hotel in a great location in the theatre district near Times Square. Would stay here again!

Friends

10/10

Exceptional

25 May 2026

Donald

Breakfast was disappointing - we ate there the first morning but not after.

Partner

10/10

Exceptional

25 May 2026

Brett

It really is a sanctuary from the city. Super cozy small room with insanely comfy duvets. I could sleep in that bed forever. Shower was phenomenal with the water pressure. Everything you need and not noisy at all

Partner

10/10

Exceptional

22 May 2026

Latoya

Super friendly and helpful staff.

8/10

Excellent

21 May 2026

Patricia

Great location and friendly staff. Room was fine, but small. The location of my room was not ideal, on the 9th floor very close to the rooftop (“The Heaven”) restaurants. At night and early mornings, it was very noisy. Also my room was next to a supplies closet, more noise in the mornings.

Self

10/10

Exceptional

20 May 2026

Angela

Mystay at the Sanctuary Hotel New York was excellent. The hotel was comfortable, chic, and very clean, with a great staff that made the experience even better. The location is perfect for staying in NYC, and the overall ambience was amazing. Definitely looking forward to staying there again!

Business

10/10

Exceptional

19 May 2026

Michael

Great location.

10/10

Exceptional

18 May 2026

Catherine

Quick business trip, but my room was peaceful and relaxing with plenty of space.
I enjoyed the rooftop restaurant as well.

Self

10/10

Exceptional

15 May 2026

Shane

Small but clean. Breakfast okay

Partner

2/10

Poor

15 May 2026

Donald

We got charged $50 the worst breakfast didnt even touch, in fact I would like a credit for this, how can you endorse this hotel

Partner

8/10

Excellent

12 May 2026

Christina

Our room (on the 8th floor at the back) was a cool, quiet sanctuary from the bustling NYC streets. Staff was very helpful, location was perfect for theatre and museums. Onsite restaurants were disappointing so we ate breakfast out.

Partner

10/10

Exceptional

12 May 2026

Rebecca

The staff at the front door, front desk, and cleaning staff were helpful, friendly, and were great at their jobs. The room was somewhat small, but I expected that, and since we just had 2 people in the room, it was sufficient for us. It was very clean, and for us, clean is better than large. I saw something when I reserved the room that made me think there was free breakfast. However, there is a $25 credit for a breakfast buffet that costs $25. Basically, one person got a free breakfast. We went to breakfast one morning and were happy with it. Breakfast is in the rooftop restaurant and the lighting was wonderful. However, we saved money the other mornings by getting bagels from a nearby street vendor. The location of this hotel is great if you want to go to the theater. We loved being able to walk to dinner and a show. It was also easy to get on the subway and go anywhere in the city. I was very happy with my stay and would stay there again!

Family

10/10

Exceptional

12 May 2026

Lynn

Everything was great from check-in until we left. Exactly as expected.

Family_with_children

8/10

Excellent

11 May 2026

Joanna

As others are saying there was an additional fee when we arrived for amenities. The additional fee included a $25 credit per day for food at any of their restaurants. However, for anyone sensitive to smells, there is a strong fragrance as you enter and head down the hall towards the back elevator. The hallway to our room only had a strong smell 1/3 days so it wasn’t too bad and the rooms didn’t have the smell.

Friends

4/10

Poor

10 May 2026

Jonathan

Partner

10/10

Exceptional

10 May 2026

John

Friendly staff, great food!

6/10

Pleasant

10 May 2026

Michelle

Was a really cute hotel. Staff were all friendly. Room was adorable and clean...BUT...for some reason the room had an overpowering smell of body odor that came in through the vents. That was the only downside.

Partner

10/10

Exceptional

10 May 2026

Karen

Perfect location in Time Square. Rooftop restaurant was a very nice and offered complimentary $25 Gift voucher. And there was Happy Hour. Room was
Clean, and provided everything you need. The shower in the room was amazing, lots of hot water., not always the case in hotels.
The staff was helpful, courteous, helpful and friendly.
Booked three rooms for family and everyone had the same consensus!

Family

10/10

Exceptional

08 May 2026

Mary

As per usual the room was small but we didn’t mind, for New York City this small room felt peaceful and comfortable. The whole vibe at the hotel is zen and for as long as I been coming to the city it’s the best hotel we have ever stayed at all around. The staff was nice and friendly, very helpful and the food was delicious. I wish we could have stayed there longer this last time but it was a short trip. The hotel is an oasis of peace in the rushing city.

Partner

10/10

Exceptional

05 May 2026

Barbara

Beautiful property, great amenities, near subway stops! Staff is very helpful. Super clean.

10/10

Exceptional

03 May 2026

Yufeng

Breakfast was free and that was very good.

10/10

Exceptional

02 May 2026

Matt

All round a very good stay

Self

10/10

Exceptional

30 Apr 2026

Jordan

The room was neat. The bed was comfortable. The staff was so helpful. The subway stations were close and being right next to time square provided great access to everything you want to see when you go to New York for the first time. They even gave us some Champaign for our one year anniversary. The hotel gave a nice quiet place to rest in the busy city.

Partner

4/10

Poor

29 Apr 2026

Richard J

Should have really double checked the definition of view of the courtyard - couldn’t stay - lesson learned

4/10

Poor

25 Apr 2026

Phil

This clearly used to be and may possible still be a sex hotel

10/10

Exceptional

24 Apr 2026

SHABANA

Had a good stay at this property!

Business

10/10

Exceptional

24 Apr 2026

LAURA

Had a good stay at this property!

Business

10/10

Exceptional

24 Apr 2026

REEMA DILIPKUMAR

Had a good stay at this property !

Business

10/10

Exceptional

19 Apr 2026

Taylor

We really didn’t use amenities besides that they stored our luggge before our room was ready and when we checked out. We appreciated that.
I had purchased a glass as a souvenir and it seemed to have either gotten thrown away for some reason so I was slightly irritated about that but it’s only a glass. The staff were very friendly and we appreciated that. Would go back for sure.

Family

10/10

Exceptional

14 Apr 2026

Gwynne

Room lovely! Staff very helpful and attentive. Would definitely stay again

6/10

Pleasant

07 Apr 2026

Marietta

Just okay

10/10

Exceptional

06 Apr 2026

Dina

Great hotel I can only recommend it. Stuff is very helpful and very friendly. Rooms are clean and get cleaned daily if requested (door hanger). The location of the hotel is the best because it’s directly on timessquare and everything else can be reached by walking or subway. There is a rooftop bar with great coctails too. We went 4 Nights and we enjoyed it.

Family_with_children

8/10

Excellent

05 Apr 2026

Michele

Nice place to stay

10/10

Exceptional

02 Apr 2026

Deanna

Friendly, helpful staff. Rooftop is a great spot to have a cocktail and good food.

Self

8/10

Excellent

02 Apr 2026

Marco

Partner

10/10

Exceptional

30 Mar 2026

Charles

The Sushi lab is amazing, the bed was a dream to sleep on and the room was cozy to stay in.

Partner

10/10

Exceptional

29 Mar 2026

Glen

The staff was very helpful. If you are visotong the theater district/Times Square area this is the place to stay.

4/10

Poor

28 Mar 2026

Roy

Tiny, dim lighted room. Toilet with no space next to it. Your body will hit the sidewalls if you sit on the toilet. Don’t know how they clean the place. A curtain for bathroom wall and door. A really limited dinky space. No idea how this place is ranked as it is.

Self

8/10

Excellent

28 Mar 2026

David

Great location, rooms are okay . Not that nice but not bad, old carpets. They put us by the elevator and people are noisy.

Partner

10/10

Exceptional

28 Mar 2026

Angel

None

Self

4/10

Poor

27 Mar 2026

Jill

We stayed here as an emergency, last minute booking because our flight was canceled and the rooms we stayed in were on the street side and SUPER NOISY!! Do not stay in one of those if you like rest because you won’t get it. Construction directly across the street went on all night long and there was, clearly, no thick our soundproof glass in the windows. The street noise was also horrible. We were in rooms 312 and 412 so beware. Other than no sleep, the staff were very nice and helpful. Room was tiny and a little dated but clean and we were able to store our bags there after we checked out.

Family

10/10

Exceptional

22 Mar 2026

Amber

Everything smelled great. The staff was super nice. Especially Ben.

8/10

Excellent

22 Mar 2026

Benjamin

The location was perfect. The staff were friendly and helpful. My only wish is that the room had a proper door between the bathroom and the sleeping area. There is a curtain between the sink/shower and the main room. It is very tight quarters.

10/10

Exceptional

21 Mar 2026

Iryna

Pleasant stay, welcoming and polite staff, our room was beautiful.

Partner

10/10

Exceptional

19 Mar 2026

dennis

Room was very nice. The staff was very helpful. Always at the door to help. Excellent location

Friends

10/10

Exceptional

15 Mar 2026

Alicia

The sanctuary hotel is perfectly located in time square as it is conveniently located near all attractions. The staff is very accommodating and the hotel is clean, comfortable and very quant.

Family_with_children

10/10

Exceptional

14 Mar 2026

Maureen

We loved our stay!

Partner

6/10

Pleasant

13 Mar 2026

César

Clean room, close to all the shops

Partner

10/10

Exceptional

13 Mar 2026

Isabella

Staff is so friendly, helpful, and accommodating. Some of the best hotel service!

Self

10/10

Exceptional

11 Mar 2026

Ashlie

Location is amazing! Such a cute place to stay too!

Friends_and_family Friends

10/10

Exceptional

10 Mar 2026

Susan

Wonderful location near Times Square, theaters, restaurants. Quiet location. The room was small, but not as small as many prestigious New York hotels. Very comfortable bed.

Partner

10/10

Exceptional

07 Mar 2026

Heather

This hotel is a quaint boutique hotel in a great location. Staff were extremely friendly and helpful. The rooms were clean only complaint I had was with the pillows. However, I have a bad neck and am very picky about pillows. Wonderful stay!

Friends_and_family Family

10/10

Exceptional

04 Mar 2026

Michael

Great little b

10/10

Exceptional

28 Feb 2026

Andrea

Staff had a great attitude and was very helpful. Ambiance and location of hotel was perfect. Room was clean. I'll definitely stay here again and recommend.

Partner