Name: Springhill Suites New York Manhattan Times Square
Address: 223 West 46th Street, New York, 10036, US

2/10

Poor

26 Jul 2026

Janet

Staff and managers horrible behavior

2/10

Poor

22 Jul 2026

Monica

I have stayed at many hotels multiple times in New York but also in other states and this was by far the worst hotel I have ever stayed at. The air conditioners were not working and they switched us to a room that was even worse. Then the keys were not working so we had to be escorted to our rooms until they got the key machines to finally work. But the final straw was the friends we booked with their shower door exploded! Glass went everywhere it cut my friend and her husband who was trying to help. They have two little ones and I couldn’t believe how little the hotel cared. They refused to switch us to a different Marriott hotel as the kids were scared to stay there. We mentioned we were having trouble with our door as well and we were scared it was going to happen to us and it was just handled horribly all they said was the insurance had to handle it but they did not care that it was ruining the rest of our vacation. I do not recommend.

10/10

Exceptional

20 Jul 2026

Jeannette

Short walk to Time Square, the staff was very helpful and friendly. Highly recommended this place. Slightly small rooms but expected since it is NYC.

Family_with_children

6/10

Pleasant

17 Jul 2026

Helen

Very small room, but it is New York. The AC was a portable unit that blew cool air but it is not an AC and that had soaked the carpet. Very small bathroom. Location was great.

Partner

10/10

Exceptional

13 Jul 2026

Lorine

Our stay at the Springhill Suites Times Square far exceeded my expectations. The level of customer service from the doorman to the bartender, the front desk staff to the breakfast attendants, every single person went out of their way to make you feel welcome and accommodated. The hotel was clean and rooms attended to daily. The breakfast was a 10 out of 10 as far as complimentary hotel breakfasts go. The rooms are small but this is expected in New York and having the queen beds was amazing as that is a rarity in NYC. Being so close to Times Square the hotel and rooms were quiet and peaceful. Location is superb with Times Square half a block away, multiple theaters within walking distance, and a convenient 7-11 just around the corner for those last minute needs. The ONLY issue we encountered was having to wait for the elevator during high traffic times but this was not often.

Family

10/10

Exceptional

13 Jul 2026

Laura

Amazing breakfast, wonderful staff

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Pam

The rooms are so tiny but I know that is just how it is in New York. You pay triple the price too. The breakfast was excellent and they had cookies and pastries and water and coffee all day in the lobby area. Incredible location. Close to everything. Would stay here again.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Christina

Location was amazing, right across from Richard Roger's (which is currently showing Hamilton) and around the corner from Times Square. The breakfast buffet in the morning was so helpful and a great start to the day. Staff was friendly and personable (shout out Alan and the evening security)! Appreciated the fridge and microwave in the room. Rooms were smaller but I am starting to believe that's an NYC thing. Definitely would stay again!

Friends_and_family Family

8/10

Excellent

08 Jul 2026

Susana

We enjoyed the location, very close to theaters and Times Square as well as several metro lines. Staff were very friendly and helpful. Breakfast was also very good

Friends

8/10

Excellent

07 Jul 2026

Patricia

The staff was the best part of the hotel, nice, polite and helpful.
I found the room and the bathroom very small.
The breakfast was really good and cover all the possibilities.

Self

6/10

Pleasant

07 Jul 2026

Daniel

The room was clean and set up well. I have 2 concerns - (1) when we got there the AC must have been on the fritz because they had a floor unit set up with a large tube going out the window. The rug surrounding the unit was soaked. In a small room the unit was kind of ugly! (2) When we asked about the possibility of an early check-in they said it was possible but that they charged $75 for that. Maybe that is standard procedure for NYC but we had just come from a weekend in Boston where the hotel checked us in early for free. First time my wife and I stayed in an NYC hotel - it was a special birthday for her. Probably will be the last.

Partner

10/10

Exceptional

05 Jul 2026

Jerry

Hotel was in a good location in Times Square. Located in the Theatre District. Staff were very friendly and helpful. So many restaurants to choose from all within walking distance. Lastly short walk to a subway stations.

Partner

8/10

Excellent

05 Jul 2026

Cecily

This was a very nice hotel, even though the rooms are extremely small. The staff was wonderful.

Self

10/10

Exceptional

02 Jul 2026

Alycia

The staff was super helpful. We needed to add another night and they accommodated. Breakfast was good, clean rooms too.

Family_with_children

10/10

Exceptional

30 Jun 2026

Tiejun

Clean room, staff friendly and helpful ，parking convenient!

Family

8/10

Excellent

28 Jun 2026

Sarah Lynn

Very nice space close to lot of activities. Rooms are small but very clean.

Family

8/10

Excellent

20 Jun 2026

Joanna

The air-conditioning wasn't working

10/10

Exceptional

18 Jun 2026

Laurie

Super clean hotel and room, in a fantastic location for seeing Broadway shows and Times Square. The staff was wonderful to work with, and although our room was small, it was comfortable and had everything we needed. The only inconvenience of our room was that the bathroom door wouldn't stay shut, but that was minor and probably easy to fix.

Partner

10/10

Exceptional

16 Jun 2026

Jose

Great centrally located hotel steps from all the action from times square. Numerous places to eat near by . 2 elevators both of them very fast . Small gym but with all the needed equipment, small bar in the lobby with happy hour from 5 to 7pm. Breakfast has a lot of different options very good including eggs , waffles , sausage , bread , oatmeal , cereal , yogurt ,coffee , different juices , donuts , bagels and other options. Room very small but it had everything needed including microwave, small fridge , coffee maker .AC not noisy at all just make sure you put in in constant fan instead of auto option and you will be good to go. Overall I will definitely recommend this hotel as long as the price is right under 200 a night and for centrally located place near Broadway and the famous red stairs and all the times square area has to offer .

10/10

Exceptional

14 Jun 2026

Tom

Very clean room and quite spacious for NYC. The breakfast was very good with a lot of different selections. It is also very conveniently located and the desk staff were totally awesome!!! Wonderful cookies available every day too!

Family

4/10

Poor

11 Jun 2026

Verified traveler

The Bad: Tiny rooms, broken AC, shower flooding, missing item, billing problems, and management's handling of issues. Based on recent reviews, several of these do not appear to be isolated incidents.

The Good: Location, location, location, breakfast, bartender, and bell staff.

• Tiny rooms with no functional furniture. No drawers, shelves, or storage space. We ended up living out of our suitcases.

• Tiny bathroom with an open shower (no door or curtain). Water flooded the bathroom floor during normal use every time.

• The built-in AC was broken before check-in, and we were not informed. The solution was a noisy portable unit vented through a partially open window.

• An expensive phone charger disappeared from the nightstand after being plugged in there for two days.

• The cherry on top was being charged more than my guaranteed Hotels.com reservation. Despite a partial refund, the final folio still does not match the reservation price. Hotels.com is currently investigating.

• The biggest disappointment was management's handling of the issues. The Assistant General Manager seemed more interested in explaining why conditions were acceptable than understanding their impact on us.

PS: When we reported the missing charger, the Assistant General Manager's initial recommendation was that I file a police report with NYPD and keep valuables in the room safe. A phone charger plugged into a nightstand is not something most guests would think needs to be secured in a hotel safe.

Friends_and_family Family

6/10

Pleasant

04 Jun 2026

Jennifer

The hotel itself was fine but the rooms are very small and the bathroom is impossible to move around in.

Family_with_children

6/10

Pleasant

04 Jun 2026

Henry

Mini-sized but clean room. Next time I'll check. Be aware that prices can vary widely. My Advance price turned out to be almost double the price I saw once I was here. Breakfast was horrible!

Partner

2/10

Poor

04 Jun 2026

Bruce

Room was NOT fictional at all! Most inconvenient room I had ever stayed in!
No room!

Partner

2/10

Poor

31 May 2026

Donald

It was a pleasant stay. Close to everything

Family

6/10

Pleasant

30 May 2026

Nene

My only issue is the walls are thin. I could hear every time the elevator opened

Self

10/10

Exceptional

24 May 2026

Jason

We were in the city to see a show, and this hotel was nearby and half the price of other hotels in the area. Great value and location, while the room, amenities and staff were all “punching above their weight”.

Family

8/10

Excellent

24 May 2026

Deborah

This was the smallest room I've ever stayed in. Barely room for your suitcases. Bathroom also very tiny. No counter space.
The location was perfect for Times Square and all the Theatres.
The air conditioning wasn't working in our room and it was 93*. It took the staff 2 visits to check the unit, then several hours to change our room. The front desk staff didn't seem to care. They left us sitting in the lobby for a couple of hours! Very disappointing. This ruined our 1st evening plans.
The front desk staff needs more training and needs to be more welcoming.
The breakfasts were excellent. Many choices and very good food.

Friends

6/10

Pleasant

22 May 2026

Todd

Clean, but so tiny! I thought they could've done a better job optimizing the space. Like, the room had a fridge, a microwave, coffee station, safe, ice bucket, etc.—but then nowhere to put your clothes! I can't imagine more than one person staying in a room here. Also, the elevators are so loud, you can hear every \"ding\" on every floor inside your room.

Self

4/10

Poor

18 May 2026

Ryan

Ac not working. We managed to get a fan for our room but it was still 78F/26C and humid. Ended up getting a partial refund through Expedia but I feel like the hotel could have done more to ensure guest comfort (cold water bottles, more fans, etc)

Family_with_children

8/10

Excellent

16 May 2026

Deborah

The room was clean but very cramped. Breakfast was buffet and had many choices. Some of the pastries were stale. Parking was just around the block and $46 per day.

8/10

Excellent

13 May 2026

olga

Centrally located, extremely small rooms. Breakfast was the best feature of this hotel.

Friends_and_family Family

10/10

Exceptional

12 May 2026

Melissa

Location is great! Breakfast was a really nice *free* way to start the day. Bed was comfortable, staff were friendly. We would stay again.

10/10

Exceptional

12 May 2026

Carmine

Staff was fantastic, the place is super clean and the breakfast was great. I would stay again

Partner

10/10

Exceptional

08 May 2026

Rebecca

The staff was friendly and helpful, the free breakfast was great and the room was clean, comfortable and quiet.

Friends_and_family Family

8/10

Excellent

05 May 2026

Judith

Disappointed when checking in. We were early. Told a room was available but we needed to pay $75 if we wanted to check in and leave our luggage. Rediulous

Friends_and_family Friends

10/10

Exceptional

05 May 2026

Sumeet

Amazing food and hospitality

Business Family_with_children

6/10

Pleasant

03 May 2026

VILDAN

The rooms I stayed was extremely narrow - you can't even look at your self at the mirror because the bed was blocking it, you have to bend to see yourself at the mirror unless you jump on the bed, bathroom was extremely narrow too, can't stand in front of the sink to wash your face other than it was 15\" also the door was blocking it - if you are going to only sleep one night nothing else yes good stay it was clean. there was nothing GF DF at the breakfast:(

Self

10/10

Exceptional

03 May 2026

Eric

The staff was so attentive, they even remember that I liked the donuts and kept it out after hours for me and my daughter. I forgot the you g man’s name but he made our trip just that much more special. Sir, if you are reading this, THANK YOU for letting the donuts for us!!! Joy for LA!

Family_with_children

6/10

Pleasant

27 Apr 2026

Henrique

There were some issues with the bathroom… the water pressure in the shower was terrible!! No pressure at all, shower glass door wouldn’t close completely, and bathroom fan was not working.

10/10

Exceptional

25 Apr 2026

Sarah

Loved it!

8/10

Excellent

18 Apr 2026

Carlene

.

8/10

Excellent

17 Apr 2026

Vanessa

Tiny but comfortable rooms in an excellent location. My only complaint is the wifi: if you enter your last name and room number when signing on (how you access the free WiFi at many hotels), you sign up for the $10/day premium WiFi. Feels a little scammy. My partner and I both independently made this mistake. I was able to talk them into removing the charges a checkout.

4/10

Poor

13 Apr 2026

Ego

The room on the first floor was poor: it was very noisy and uncomfortable, lacked a closet, and—on top of that—there was no internet service in the room.
The buffet breakfast good.

Family

10/10

Exceptional

13 Apr 2026

Courtney

Love this property & the staff is amazing!

Family

10/10

Exceptional

12 Apr 2026

Jessica

Super céntrico muy bonito aunq cuarto pequeño pero cómodo para dormir

10/10

Exceptional

12 Apr 2026

Shana

Nice staff. Enjoyed out stay

8/10

Excellent

09 Apr 2026

Michelle

The hotel staff were very friendly & helpful with anything we needed. The entire hotel was very clean. Breakfast was enjoyable & very filling with many options. Elevator wait times were somewhat long during busy times. Room & bathroom was very small with a view of the concrete building next to us (I booked a corner room hoping for a larger room & potentially a view). We were celebrating our anniversary & when we got to our room they had given us 2 cupcakes & a card-very nice! All in all it's a nice hotel that's just steps from Times Square (just not with a view of it)

Partner

8/10

Excellent

06 Apr 2026

JAESAENG

We stayed #101 whick looks like not the regular room and it was too small. And it was next to the power control room and it was noisy. Staffs were friendly by the way.

Family_with_children

8/10

Excellent

05 Apr 2026

Tracy

Good

10/10

Exceptional

05 Apr 2026

Jared

Excellent Breakfast. Awesome location to Broadway shows.

Family

10/10

Exceptional

31 Mar 2026

Michael

Breakfast was good

10/10

Exceptional

31 Mar 2026

Peter

The room and the bathroom were clean. The staff was nice. I didn’t have any issues. The location was perfect, within walking distance of Times Square.

Family_with_children

10/10

Exceptional

30 Mar 2026

Elizabeth

It was a

10/10

Exceptional

28 Mar 2026

Rowen

Room was smallish, yet neat and tidy. Nice, bright public spaces. Full breakfast buffet. The best value we’ve found off Times Square.

Partner

10/10

Exceptional

23 Mar 2026

Rogelyn

I didn’t use the gym but it looks clean and organized. The hotel is in the center of all the attractions that we wanted to go and it is very close to a lot of stores and restaurants.

Partner

10/10

Exceptional

21 Mar 2026

Juan Carlito

Clean rooms, spacious and right in the theatre district and tons of restaurants, food, etc around the vicinity. Accommodations were very clean and the king bed was exactly what I needed.

Self

10/10

Exceptional

18 Mar 2026

Andrea

All good

Self

10/10

Exceptional

09 Mar 2026

Samira Kumari

Best,just a minute from Time Square. Perfect location

Friends

8/10

Excellent

09 Mar 2026

Mark

The hotel is in a great area of Times Square. Closr to everything. Staff and Security were very friendly. Room was very small, pictures were diseving. Breakfast was pretty good for a free breakfast. We would stay here again

Partner

10/10

Exceptional

08 Mar 2026

Karen M.

The rooms are small, but everything is clean, the staff is amazing, specially Henry and breakfast is amazing. They have a gymm, everything is very close and easy to access to whatever you want.

10/10

Exceptional

07 Mar 2026

Heather

Parking was easy to find . Felt safe

10/10

Exceptional

03 Mar 2026

Maria

Staff was amazing. Locations is perfect. Breakfast was awesome with so many options daily. The only thing was our walk in shower door would not stay shut it kept on sliding open and caused lots of water to flow toward the bathroom door other than that looking forward to staying there again. Rooms are super small but it is NY.

Partner

10/10

Exceptional

28 Feb 2026

Jose Manuel

Excelente location

Partner

10/10

Exceptional

26 Feb 2026

Laura

Everything was clean, the staff was polite and helpful and the breakfast buffet was fantastic.

Partner

10/10

Exceptional

25 Feb 2026

Sasha

The staff was polite and quick to check us in. The room was clean and the bed was comfortable.

Partner

10/10

Exceptional

25 Feb 2026

Meghan

Half block from center of Times Square. Amazing location.

Friends_and_family Family

10/10

Exceptional

21 Feb 2026

Hayley

The room and bathroom were clean, the breakfast was amazing, and my son really loved the on-site gym.

Family

10/10

Exceptional

19 Feb 2026

Michelle

I mean, staff was nice, BUT what really made this trip awesome was the location of the hotel. There were plenty around, but down the street from Times Square was prime! Awesome trip, and most of going around New York (Theater district) was by foot, but also close to quite a few Subway stops. It seems the subway stops were ALL over😊

Family

10/10

Exceptional

18 Feb 2026

Elaine

Room was clean, hotel was clean, staff was friendly and helpful, hotel is perfectly situated!

10/10

Exceptional

17 Feb 2026

Glenda

Loved our stay! Thank you.

10/10

Exceptional

16 Feb 2026

stacy

Convenient location to all things New York City! Excellent breakfast room was clean and a good nights rest

Leisure Family

4/10

Poor

14 Feb 2026

Raj

No hot water showers. Barely cleaned the rooms and we didn't have enough towels. Glasses were never replaced or washed

Friends_and_family Family

8/10

Excellent

14 Feb 2026

Julie

The room was spotless and the staff was very friendly.

8/10

Excellent

11 Feb 2026

Richard

Staff was very nice and helpful. Rooms were cleane

10/10

Exceptional

08 Feb 2026

Jasmaine

Clean, cozy room. When the heat wasn’t working, they provided a heatee tha

10/10

Exceptional

08 Feb 2026

Ashley Kay

Nice room and breakfast

Leisure Partner

10/10

Exceptional

03 Feb 2026

Ona

Very clean. Friendly staff. Close to Times Square.

Leisure Friends

10/10

Exceptional

02 Feb 2026

Elizabeth

Everything was great

Leisure Family

10/10

Exceptional

02 Feb 2026

Marielis

Great breakfast, room really clean, no issues

Everything was PERFECT!

Leisure Partner

10/10

Exceptional

31 Jan 2026

Britney

Everything was nice love this hotel right in time square

10/10

Exceptional

31 Jan 2026

Kerrilynn

We arrived in the middle of a snow storm, we were greeted as we walked in the lobby with hot chocolate and chicken soup, our room was ready early and the front desk staff was super friendly. The room was clean, comfy, and quiet and location was perfect.
We only stayed one night but will definitely be back here next time!

Leisure Family

8/10

Excellent

27 Jan 2026

Tammy

The room was clean. The breakfast was good. It was in a great location for what we were doing.

The rooms are very small. The door to the bathroom didn't have a way to \"lock\"; the glass for the shower was missing-water ended up on the floor.

Leisure Family

10/10

Exceptional

27 Jan 2026

Monica

Staff was excellent and always went out of their way to make sure I had everything I needed. Location, location, location! The full breakfast was amazing!! Stay here!

Leisure Family

10/10

Exceptional

26 Jan 2026

Casey

Blah blah

10/10

Exceptional

26 Jan 2026

Heather

Great staff, helped us with anything we needed, from ice to rides to the airport.

Leisure Family

10/10

Exceptional

25 Jan 2026

Ami

Very nice place to stay

10/10

Exceptional

23 Jan 2026

MICHELE

Room was spotless, staff was super friendly. Quick check in

10/10

Exceptional

22 Jan 2026

Loretta Sorapuru

Very accommodating and friendly staff.
Best breakfast of any of my hotel stays.

Leisure Family

10/10

Exceptional

20 Jan 2026

Dawn

The staff was excellent and Henry especially was the kindest and so incredibly helpful. The breakfast was amazing and the room was clean and warm. I’ll be back.

6/10

Pleasant

16 Jan 2026

Marcia YonSooh

Shower water was lukewarm and the shower door did not close completely. Could not access the wifi. And there was a constant humming noise and it was not the heat.

Business Self

8/10

Excellent

14 Jan 2026

Basil

Location was great

10/10

Exceptional

11 Jan 2026

Hector

It was fresh and yes is very centric and have a lot of stores near by

Friends_and_family Family

8/10

Excellent

09 Jan 2026

Laurie

Curtious staff. Good location. Comfortably lobby and wonderful breakfast buffet

Leisure Family

6/10

Pleasant

05 Jan 2026

Jennifer

We arrived in the late morning, so the staff stored our luggage until check-in. When we returned at 4:00pm to check in, the staff informed us that their system was down, so they had to manually check rooms to be sure they were ready. They also said they’d get us into a room as soon as possible. After sitting for a while a then watching others just newly checking in for the first time get key cards to their rooms, I waited in line to check on the status of our room. The staff didn’t seem to remember that I had already checked in twice and was just waiting for a clean room and my key cards. They even took my credit card a second time to scan for my room charges. It was a bit frustrating that they couldn’t organize a bit more to know who they should be serving first.

Friends_and_family Family

10/10

Exceptional

04 Jan 2026

Samir

Room was super clean and staff was very nice

Business_and_leisure Family_with_children

10/10

Exceptional

04 Jan 2026

Angela

The staff was very friendly and accommodating. The room was clean. The breakfast buffet was better than expected. The only negative was the restroom in public area was not very clean by the end of the night.

Leisure Partner

10/10

Exceptional

04 Jan 2026

Rosane

Very good

10/10

Exceptional

03 Jan 2026

Lance

Room was cleaned every day coffee and hot chocolate were delicious staff very friendly and helpful

Friends_and_family Friends

4/10

Poor

03 Jan 2026

Patricia

While the staff was excellent and the location was perfect, the accommodations were highly unsatisfactory. The window in the room blew open in the middle of the night, causing the temperature to plummet to 50 degrees despite freezing weather outside. The bedspread was far too small and did not provide adequate warmth, making it difficult to stay comfortable. The room itself was cramped and clearly not suitable for four people. Upon arrival, there were only three towels provided for four guests. The bathroom had several issues: the floor became soaked after every shower due to the lack of a bath mat, and there was no lock on the bathroom door. Additionally, there was no storage space available for suitcases or clothing, making it very inconvenient for guests. Overall, these shortcomings made the stay disappointing despite the positive aspects.

Leisure Family