Renaissance New York Times Square Hotel

United States , New York Area - NY
NEW YORK, 714 7th Ave
Show on Google | Map

100 reviews shown

6/10

Pleasant

14 Mar 2026

Pamela

The location is prime for hanging out and shopping at Times Square. The staff were friendly. Only one elevator was available all week to get from ground level to the lobby. The room we stayed in needs a deep cleaning. The bathroom switch was filthy and loose.

Family

10/10

Exceptional

12 Mar 2026

Niurka

Good hotel love it

10/10

Exceptional

11 Mar 2026

Carolina

This hotel is perfectly located in the middle of Times Square! Many shops, eateries and theaters close by. The bar has the most perfect view of Times Square. Staff was extremely friendly and helpful, and everything was clean.

Friends

8/10

Excellent

07 Mar 2026

Jessica

Everything was amazing other than the elevator situation!

Partner

10/10

Exceptional

04 Mar 2026

Nancy

I had a wonderful stay at the Renaissance New York Times Square Hotel! The location was absolutely perfect—right in the heart of Times Square and within walking distance to Broadway, Rockefeller Center, shopping, and great dining options.

The staff was friendly, welcoming, and very helpful throughout my stay, and the check-in process was smooth and efficient. My room was clean, comfortable, and offered beautiful city views that made the experience even more special.

I also appreciated the modern atmosphere of the hotel and how convenient everything was for exploring New York City. Overall, I truly enjoyed my stay and would definitely return when visiting NYC again. I highly recommend this hotel for anyone wanting to stay right in the center of Times Square.

Friends

10/10

Exceptional

03 Mar 2026

Keeyetta sophia

Loved it

6/10

Pleasant

03 Mar 2026

Nicole

Staff was great! The shower didn’t drain quickly which was a little inconvenient during showers.

Friends_and_family Family

10/10

Exceptional

02 Mar 2026

Jung Min

Great expirence

6/10

Pleasant

02 Mar 2026

Patreeya

Got into room 910 and didn’t have my complimentary champagne, I had to call a few times before it arrived. Then at night I went to turn the heat on as it was a little cold and the thermostat was not working. Overall I will not rebook this location.

Partner

10/10

Exceptional

02 Mar 2026

Jennifer

Great atmosphere and staff

Partner

10/10

Exceptional

26 Feb 2026

Miyel

Excellent thanks to Tammy I think that’s her name she was so supportive and understanding

2/10

Poor

25 Feb 2026

Kelly

We had only one power outlet working in the entire room, maintenance guy came then told us the power out in the bathroom was a safety concern and not use that outlet.

Friends

10/10

Exceptional

23 Feb 2026

Elisa

Location, and staff was awesome

Partner

6/10

Pleasant

21 Feb 2026

Mark

The elevator availability. There was only one working elevator from reception to the lobby and then the three further elevators up to the rooms were extremely slow and dated.

Rooms were comfortable but in serious need of a refurb, particularly the bathrooms.

6/10

Pleasant

18 Feb 2026

Melissa Maryam

Room and staff

Family_with_children

10/10

Exceptional

15 Feb 2026

Hilary

Great, friendly check in employees, helpful with getting luggage up the service elevator when there was a big line for the elevator. The rooms were very clean and attended well daily. Location is impossible to beat for Times Square and broadway plans. Great restaurants right by too. Quiet atmosphere so no noise disruptions and heating and air conditioning worked fabulously in the rooms. Definitely will stay again.

Leisure Friends

10/10

Exceptional

10 Feb 2026

Maryuri

Great location and view.

Leisure Friends

8/10

Excellent

09 Feb 2026

Jeanette

Friendly and helpful staff.

Leisure Family

4/10

Poor

07 Feb 2026

Aislyn

O hotel cobrou um depósito de segurança no check-in, porém o estorno não foi realizado mesmo semanas após o check-out. Como já retornei ao Brasil, essa demora irá gerar custos desnecessários com conversão de moeda. Muito decepcionante a forma como um processo simples foi tratado

8/10

Excellent

07 Feb 2026

Igor Raphael

Everything it’s okay

Friends_and_family Family

10/10

Exceptional

06 Feb 2026

Angelina

yes

Leisure Family

10/10

Exceptional

04 Feb 2026

Syed

Great location and nice and clean rooms

Business

8/10

Excellent

03 Feb 2026

Darren

Great staff clean room. Public spaces and elevators need refreshed.

Business

2/10

Poor

02 Feb 2026

Breeunta Maldonado

I was extremely disappointed with my stay. While the hotel is in the heart of Times Square and the location is incredibly convenient, the condition of the room was unacceptable.

The bathroom had visible mold that was so severe I had to place a towel on the floor to avoid direct contact. The water pressure was very low, and even at the hottest setting the water was only lukewarm. With outside temperatures at -6 degrees, this made showering extremely uncomfortable.

Additionally, the toilet was not functioning properly, and the walls and doors appeared damaged and poorly maintained. The overall cleanliness and upkeep of the room did not meet basic standards, especially for a hotel in this area and price range.

The location is excellent, but the condition of the property significantly impacted my experience. I would not stay here again unless major improvements are made

Leisure Partner

10/10

Exceptional

29 Jan 2026

brooke

Excellent hospitality and location

Leisure

10/10

Exceptional

26 Jan 2026

Perrish

Nice hotel!

10/10

Exceptional

25 Jan 2026

Hadji

Really nice rooms and the staff is amazing

Leisure

8/10

Excellent

23 Jan 2026

Jeri

Location

10/10

Exceptional

22 Jan 2026

Palmira

Rooms were clean and spacious. Staff very friendly.

10/10

Exceptional

19 Jan 2026

Brian

Great location and super friendly staff!!

Friends_and_family Family

10/10

Exceptional

19 Jan 2026

Don

Great place near Times Square. The staff was wonderful and they attended to any need or request.

10/10

Exceptional

19 Jan 2026

Kazak

good

Family_with_children

10/10

Exceptional

19 Jan 2026

Sri

Great service i got upgraded cause im a VIP gold member at hotel.com and got free sparkling wine and got early check in plus late check out…beautiful place to see Times Square close up from the lounge…must go when you at NYC stay here is best choice

Friends_and_family Family

6/10

Pleasant

18 Jan 2026

Nicholas

Staff was not very helpful. Busy on her phone. 3 night stay and not once a room clean, bed made

Partner

10/10

Exceptional

18 Jan 2026

Alexandria

It was a good stay. All the staff were very helpful and kind. Especially, the housekeepers were especially helpful and kind. They suggested things that we might need based on the weather. We appreciated their assistance. When our flight was delayed all the staff stepped in to assist.

Leisure Family

10/10

Exceptional

14 Jan 2026

Kimberly

The hotel was perfect for our stay, the location was great, the Topview bus stops outside and taxis were easy to hail down. It was $80 in a taxi from JFK and took just over an hour in rush hour.
The staff were absolutely lovely in both reception and the Bow tie bar. Very knowledgeable about the area, restaurants to try and places to go.
The room we had was spotless, considering we were on level 4 with a private terrace, once the doors were closed you could not hear the outside hustle and bustle at all. The blackout blinds ensured that the billboards across the way did not interrupt your sleep. I would definitely recommend this hotel and hopefully we will return soon.

Partner

2/10

Poor

12 Jan 2026

Ahmed

Room not clean

Business Family_with_children

4/10

Poor

10 Jan 2026

Zersoa

There was someone vacuuming at 3am and also the doors were hard to close so every time someone open and close the door, you could hear it we did not get any sleep because of the noise

Leisure Family_with_children

8/10

Excellent

08 Jan 2026

Jennifer

Convenient location, friendly staff.

10/10

Exceptional

07 Jan 2026

Amanda

I was very impressed with the location and the size of the room. There were 4 of us and it was plenty big. There was enough room they could easily put two queen beds instead of two doubles.

Leisure Family

10/10

Exceptional

06 Jan 2026

Ali

I had a great stay at this hotel, mainly because of its unbeatable location. The hotel is perfectly situated in the heart of Times Square, making it easy to walk to restaurants, shops, and major attractions. I stayed there for New Year’s Eve, and one of the highlights was having a designated spot where you could see the ball drop, which made the experience even more special and convenient without dealing with large crowds. The location alone makes this hotel an excellent choice for anyone visiting New York City, especially during major events. I would definitely recommend it to anyone who wants to be right in the center of the action.

Leisure Family

10/10

Exceptional

06 Jan 2026

Michael

Great location..

Friends_and_family Family

10/10

Exceptional

04 Jan 2026

Barry

Nice room, great location.

Leisure Family

2/10

Poor

03 Jan 2026

CHRISTINA

Our experience at this hotel was extremely disappointing due to cleanliness issues and unprofessional staff behavior.

When we arrived, we requested early check-in and were advised to come back in a few hours. We were told we would receive a text message when the room was ready. After roaming around Times Square for about four hours, we returned to the hotel and were informed that our room was ready. We had traveled a long distance, went straight to the room, rested briefly, and then went back out for the evening.

The next morning, while moving the trash can, we discovered a dirty pair of men’s underwear hidden behind it in a cubby, along with an AirPod and other trash scattered around the room. This clearly indicated the room had not been properly cleaned prior to our stay.

We immediately reported the issue. The housekeeping manager initially handled the situation well and offered to have housekeeping re-clean the room while we were out. However, we were then told housekeeping had already left for the night and would return the next morning.

When we spoke to the lobby manager the following day, her response was unacceptable. She questioned why it took us so long to find the underwear, implying suspicion toward us, despite it being hidden behind a trash can. Her tone was rude, dismissive, and made us feel blamed for something that was clearly a housekeeping failure.

Housekeeping eventually re-cleaned the room, but it took significantly longer than the time they had promis

Leisure Friends

10/10

Exceptional

03 Jan 2026

Thang

Great for those who love crowds and a short walk to many entertainment venues. Might not be a very good spot for families with young kids, but very convenient. A short walk to many great places, plenty of food options and entertainment around.

Leisure Family_with_children

10/10

Exceptional

01 Jan 2026

Selena

Great stay

2/10

Poor

31 Dec 2025

Nexhat

Fridge did not work , place wasn’t cleaned correctly daily
No option for late check out even if offered to pay additional charge

Family

10/10

Exceptional

30 Dec 2025

Catherine

Great location! Spacious rooms! Will definitely stay here again!!!

Friends_and_family Family

8/10

Excellent

30 Dec 2025

Richard

Great location.

Leisure Family

10/10

Exceptional

29 Dec 2025

Satyavrat

Location is perfect with great hospitality. We had a good time and comfortable stay.

10/10

Exceptional

29 Dec 2025

Andrea

Breakfast was very overpriced. We only ate there once it was double the price of juniors and other breakfast dinners and you got more food and more choice. It’s the main thing that lets the place down.
Bar drinks are also over priced 2 cocktails and an apple juice was $120 that was including service charge and they still wanted a tip.
Lovely hotel, it’s the best hotel I’ve stayed at for the views, location, staff are friendly and helpful it’s super clean, and its a lovely stylish hotel, it’s a shame the bar and breakfast is so overpriced.

Leisure Family_with_children

8/10

Excellent

29 Dec 2025

Leonard

The rooms weren’t updated as I’d hope. Still had an old feel to them as opposed to other high end stays in the area. They were clean though. You’re in the heart of Times Square so that’s the big plus: location location location. I went with my wife and 3 kids (nothing kid friendly on the property) but the place served its purpose. The lounge area is nice with a great view of all the action.

Leisure Family

10/10

Exceptional

28 Dec 2025

Samuel

Best location to be in Times Square with unique views.

Business_and_leisure Family

10/10

Exceptional

28 Dec 2025

Jessica

Great location if you’re looking to shop and sight see. The staff is friendly and very accommodating. We’ll be staying here again.

Leisure Family

10/10

Exceptional

28 Dec 2025

Kris

Front desk, concierge and all housekeeping were truly amazing. Amazing location. Close to everything! Absolutely loved it.

Friends_and_family Family

8/10

Excellent

27 Dec 2025

James

Staff was really nice. Our view of Times Square was amazing but even from the 23rd floor we could hear the noise. It’s to be expected though so no complaints. We stayed here 25 years ago and came back with our daughter so she could see NYC. I think it’s time to remodel though, but other than that our stay for 5 days was good. Location location location!!

Leisure Family

8/10

Excellent

26 Dec 2025

Karen

The hotel was accommodating however the breakfast buffet was $49.99/ person and limited. The threshold to the door was missing which caused the door to make noise every time there was any type of draft. The hotel was conveniently close to everything and the staff was wonderful.

Leisure Family

8/10

Excellent

26 Dec 2025

Jill

Our room location was what we requested. Either the entire hotel is due for a renovation, or because we booked third party we were assigned a room that was worn. Our hotel staff was amazing. Location was better than the W we stayed at last year. Don’t forget to tip your service workers.

Leisure Partner

10/10

Exceptional

26 Dec 2025

Katherine

Spacious rooms, friendly and accommodating staff and perfect location for the hustle and bustle of New York. We stay here every year and continue to love it.

Leisure Family

8/10

Excellent

26 Dec 2025

Nick

Too many people as soon as you leave the hotel door but that is because the time of the year we went. Views were good

8/10

Excellent

25 Dec 2025

Kheron f

Great room and view. Service could have been better.

Leisure Family

6/10

Pleasant

22 Dec 2025

Dustin

The front and bar staff were ok. Not rude, but also wouldn’t say they were friendly. We paid for a city view room and they put us on the very top floor where you couldn’t even see anything. So paid extra for nothing basically. They acted very weird that we didn’t make reservations to sit in the bar/ dining area when they had many empty tables all night. One of the reasons I picked this hotel was because of the cool view of time square from the photos from the dining/ bar area but they act weird when you are over there and won’t seat you near the window either. Maybe if we had made reservations for it but it was a Monday night and there was hardly anyone there all night. Many open tables by the window the whole time we were there. Also extremely expensive. $70 for just two drinks was crazy. Our shower still had hair in it from the people who stayed previous to us. Otherwise it was pretty clean and the house keeping was very kind. Wasn’t a horrible stay but wasn’t great. I wouldn’t stay here again.

Leisure Partner

8/10

Excellent

22 Dec 2025

Beth

Location location location! Truly the location makes this hotel a fantastic choice. The Bow Tie bar on the lobby level has an amazing view of Times Square and delicious cocktails. Rooms are

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

Brandy

Staff was amazing!!

Leisure Family

10/10

Exceptional

22 Dec 2025

Yunia

Everything was perfect, concierge did a decoration for my daughter on our room for her 15 birthday and we love it thank you so much the location is perfect we will love to come back

Leisure Family_with_children

8/10

Excellent

19 Dec 2025

laurie

10/10

Exceptional

15 Dec 2025

Kontheary

Great friendly staff.

Friends_and_family Friends

8/10

Excellent

15 Dec 2025

Nagy

It seems that Marriot to over recently. So it needs some work and training for the staff

10/10

Exceptional

14 Dec 2025

Patricia

Location was great. Nice staff, always a clean room and and wonderfully helpful concierge!

Leisure Friends

6/10

Pleasant

12 Dec 2025

Melanie

My stay was good. Housekeeping staff was friendly. The only negative was not having my room the night of check in due to a leak in the room. We were given a room with a King and couch, but the inconvenience of having to switch rooms the next day didn't start off my vacation on a good note. The night of check in, the front desk staff was very apologetic and said the manager would reach out. I didn't hear from the manager. The next day, a different front desk staff wasn't as courteous in my opinion. Overall, it was an okay stay, but there are so many hotels inTimes Square that I will stay elsewhere next time.

Leisure Family

10/10

Exceptional

10 Dec 2025

Kerry L

Staff were helpful and attentive. The location for exploring New York was perfect, central and walking distance to everything. If you wanted to use the subway - stations we're located close by. Rooms were clean, no long wait for the lifts and the view from the 19th floor over Times Square was fantastic 👏

Friends_and_family Family

10/10

Exceptional

08 Dec 2025

Isai

We arrived to the hotel and the room was ready for us.Staff made us feel welcome with any help we needed.

Partner

8/10

Excellent

07 Dec 2025

dennis

Good

Friends_and_family Friends

6/10

Pleasant

06 Dec 2025

Christy

The location was perfect right at Times Square. It’s a decent hotel, but cannot say it’s a 4-star hotel. I paid a lot of money to not have breakfast included. Carpets look old and dirty.

Partner

10/10

Exceptional

06 Dec 2025

Julie

Great room super bed and fantastic location.

Partner

4/10

Poor

05 Dec 2025

hyun joon

It was too pricey about everything. Since I travel everywhere. I paid extra for the city view which I was able to see only the buildings… small room, no amenities. Short staff…felt totally not worth.

10/10

Exceptional

01 Dec 2025

Estrella

Friendly staff, clean room, housekeeping was amazing.

10/10

Exceptional

30 Nov 2025

Jennifer

Staff was all super friendly! Room was clean!

Leisure Family

10/10

Exceptional

30 Nov 2025

Kevin Michael

Terrific service by all Staff - thank you!

Leisure Friends

10/10

Exceptional

29 Nov 2025

Krisitn

Wonderful

10/10

Exceptional

29 Nov 2025

Nelson

Good location and good beds

Leisure Family

10/10

Exceptional

28 Nov 2025

Deloris

Located in the heart of Time Square. This is the second time at this hotel. LOVE IT!

Partner

10/10

Exceptional

28 Nov 2025

Susan

Staff was so pleasant and accommodating. Our room was ready very early. Housekeeping was the best. Rooms are very spacious. We never heard any outside noise

Friends_and_family Family

6/10

Pleasant

25 Nov 2025

Harpreet

Very dated decor, carpets felt unclean and grimey. Bathroom extremely dated with water not draining from shower. Poor design layout of safe and cupboard.
Great location however.

Friends_and_family Family

10/10

Exceptional

24 Nov 2025

Cindy

Great location

Business_and_leisure Self

10/10

Exceptional

23 Nov 2025

Christopher

Very accommodating

Friends_and_family Friends

10/10

Exceptional

22 Nov 2025

Franklin

Nice location

10/10

Exceptional

19 Nov 2025

Andrew

Staff and location very good

Leisure Family

10/10

Exceptional

18 Nov 2025

Jane

Great

10/10

Exceptional

17 Nov 2025

Victor

Everything was great!

Friends_and_family Family

8/10

Excellent

17 Nov 2025

Isaac

The hotel is definitely located in Times Square. The staff is helpful and the property is well-kept. The king bedroom has plenty of space - what you would expect from a typical hotel room in any city, but spacious for New York standards. There is only 1 bar and it also serves food -- and its definitly a cool space as there is view of the time square bill boards all around you, it nearly wraps your view. Very cool. Unfortunately, last call is like 11:00 PM which is odd and ultimately a downer. Then they turn the lights on at like 11:15 pm - 11:30 pm and essentially kick you out of the space. One night we managed to hang out till 11:45 pm. Candidly, this was a big disappointment, and I will look for a property that has a bar that stays open later upon my return to NY.

Leisure Friends

8/10

Excellent

16 Nov 2025

Peggy

Great location and clean

Leisure Family

10/10

Exceptional

16 Nov 2025

Thomas

Spacious room (for Times Sq), comfortable bed and pillows. Nice shower with good pressure.

Leisure Partner

10/10

Exceptional

11 Nov 2025

Elizabeth

Overall I thought the hotel was great. I'd stay there again. But we did not get the room that we had booked through hotels.com. We got a smaller one with a tiny window and odd layout. It was just disappointing.

Partner

10/10

Exceptional

09 Nov 2025

Jane

Check-in went very smoothly.

10/10

Exceptional

09 Nov 2025

Heather Lynn

Staff was friendly and helpful! There was construction going on but didn’t ruin the experience

Leisure Family

10/10

Exceptional

04 Nov 2025

Vladimir

Great location, comfortable room.

Business Self

10/10

Exceptional

04 Nov 2025

Rebecca Elizabeth

Clean, perfect location and very comfortable!

Leisure Family

10/10

Exceptional

27 Oct 2025

Monique

Awesome experience!

8/10

Excellent

20 Oct 2025

Keyonna

Awesome location as it was centralized around a lot of great places. Currently had some remodeling so that took away from the full feel of the hotel but overall it was great and view from our room was lovely. Friendly staff no matter who you encountered.

Leisure Partner