Name: Voco Times Square Broadway, by IHG
Address: 170 W.48th Street., New York, 10036, US

8/10

Excellent

23 Jul 2026

Jay-me

The young lady that assisted upon my arrival was super helpful. She walked me through the check in process and explained everything regarding my stay. The only issue I had with staff was with the young man who was at the desk when checking out. He barely acknowledged me or the other guests, and behaved as though he wasn't interested in being there or helping.

10/10

Exceptional

22 Jul 2026

Rafael

Very helpful staff , great place to stay at a great location.

10/10

Exceptional

22 Jul 2026

renette

I thought the hotel was very classy and it had everything that we needed. The rooms were a little small but there was air conditioning, blackout blinds, a coffee machine, a little fridge and a hair dryer. The shower was difficult to get right as it was either too hot or too cold. The roof top bar was a nice addition giving fantastic views over Times Square. The Hotel's location was fabulous. There was fresh drinking water available, in reception, as needed. There was a room for luggage storage. The Hotel staff were available for help and advice at all times. Would definitely stay there again.

Family

10/10

Exceptional

21 Jul 2026

Josue

Fridge is in a drawer pull under the bed! Small room but very modern and comfortable! Would stay again!

Partner

10/10

Exceptional

21 Jul 2026

Dawn

PERFECT LOCATION! Amazing Staff! Rooms are small but location is so PERFECT you won’t be in your room much! I’ll be staying here again!

Friends

2/10

Poor

21 Jul 2026

ISRAEL

Me dieron una habitación distinta a la contratada

Family

6/10

Pleasant

20 Jul 2026

Eileen

Perfect location!

Mostly everything was ok and staff was friendly. Rooms are tiny, but that was expected. It would of been helpful to have just a bit more space for my stroller.

It was very disappointing that my mini fridge was down and I really needed it to store my breast milk. They couldn’t move me at check-in because they said they were full. Because of this and the staff not being able to accommodate me, I will not be back.
They did offer to store my breast milk in their office fridge but I’m not storing my milk somewhere where I’m not staying. Plus we were on the 23rd floor. It would be ridiculous to have to go back and forth.

Family_with_children

10/10

Exceptional

19 Jul 2026

Mirna

chambre propre

Family

10/10

Exceptional

19 Jul 2026

Orlando R

Location is perfect the Hotel is in impeccable condition with cleanliness finishings staff is helpful and knowledgeable

Friends

10/10

Exceptional

19 Jul 2026

Manuel

Amazing location, quiet room, small but very well distributed layout, super clean.

Self

10/10

Exceptional

18 Jul 2026

nancy

Close to everything, clean, nice staff, great customer service.

Partner

10/10

Exceptional

18 Jul 2026

Wajdi

Room was perfect. Great experience

Partner

10/10

Exceptional

17 Jul 2026

Audra

Loved it

Friends

8/10

Excellent

17 Jul 2026

Anne

The room was tiny and would have been difficult for 2 people. There was almost no floor space tobopen a suitcase and

8/10

Excellent

16 Jul 2026

Jeffrey

Nice, clean, new space. Would stay there again. Typical small NYC rooms but cozy. Roof top bar was awesome. Only complaint is their elevator system is terrible. Very modern computer controlled but you wait forever to get one even though they have 4 of them.

Family_with_children

6/10

Pleasant

15 Jul 2026

Gregory Hok-Zhang

Stayed 5 nights, $20 food credit included per night. Times Sq location is convenient if you don’t mind being cramped. Would appreciate not having to constantly remind them to replenish for extra towels or coffee cups. In room coffee machine has many pods but just two paper cups. Daily housekeeping was just refolding existing sheets and not provided new ones. They did unclog the shower after the third night which was attentive.

Partner

8/10

Excellent

14 Jul 2026

Jeremy

The location clean room and accommodating staff

Friends

6/10

Pleasant

14 Jul 2026

Connie

The staff was pretty helpful. The rooms are VERY small. The little fridge in ours didn't work. The elevator system is quite interesting, so it takes awhile to get to the restaurant floor or the floors that have water fill stations. The food and drinks in the lobby are crazy expensive. The location is really great, we were close to everything we would need.

Family

8/10

Excellent

14 Jul 2026

Fernando

Las habitaciones muy pequeñas, diminutas . Todo lo demás excelente.

Family_with_children

8/10

Excellent

13 Jul 2026

Yael

Great location with wonderful staff! Rooftop bar was a plus as was the coffee bar in the lobby. You have a $20 daily “credit” that you pay for in the form of an amenity fee. Rooms are teeny weeny but clean; I was solo and just needed a place to sleep but can’t imagine fitting 2 of us in there! Elevators aren’t anywhere near as bad as others describe. Honestly, as my son would say, it’s a skill issue with guests not knowing how they work slowing things down.

Self

6/10

Pleasant

12 Jul 2026

Debella

Not recommended for families as rooms are tiny, no place for luggage and shoes. The 2 full need rooms are extremely small, close to Times Square and everything is in walking by distance big plus but there is a dispensary next-door, so a lot of marijuana odor.

Family_with_children

6/10

Pleasant

12 Jul 2026

Laura

Excellent location. The staff was fabulous. However, the rooms are TINY. We had no coffee maker. The bathrooms - the toilet seats were loose and the doors are frosted so if you use it at night the whole room is lit up. The onsite restaurant has good food. And the seal around our window was missing so the outside noise was loud.

Family

10/10

Exceptional

12 Jul 2026

Ami

Great place to stay! Right in the middle of Times Square, clean and comfortable rooms, plenty to eat right on site, and staff was very friendly. All that at very competitive pricing.

Pet

6/10

Pleasant

11 Jul 2026

Dominic Jr

Overall, ok. But some fatal flaws prevent a great review.

Bad by hotel:
1. WiFi hardly works in the 2nd floor coffee shop. The staff said they are aware of it, but since the coffee shop is run by third party, the hotel's wifi is not available in coffee shop.
2. When you call housekeeping on phone, always no answer (3 tries). Failed to clean room. Housekeeping ends at 5pm, hung our 'please clean room' sign at 3pm.
3. In-room fridge was broken, doesn't get cold.

Bad by Expedia: the $30 facility charge is not clearly show on Expedia. It's not included in the price presented by Expedia. It's a bad surprise.

Good by hotel:
1. Friendly staff in general
2. Newly renovated, rooms in good shape and fairly clean
3. Good soundproofing. Right overlooking Times Square but can't hear it.

Family

10/10

Exceptional

11 Jul 2026

Shiyan

Very nice

Family_with_children

10/10

Exceptional

10 Jul 2026

Kristina

10 out of 10 would recommend this hotel for a stay in NYC!! You are right in Time Square and it doesn’t cost a fortune!!

Family_with_children

10/10

Exceptional

10 Jul 2026

Angela Kay

This was a nice location, walking distance to many places of interest. Beautiful property

Family_with_children

2/10

Poor

09 Jul 2026

Margaret

We didn’t ’stop by’ because confused re Voco Times Square BROADWAY & SOUTH on Expedia site.
Paid twice for the same night Voco South & Broadway.
Voco South would not contact Broadway to help with the confusion

10/10

Exceptional

09 Jul 2026

Jared

My son and his friend stayed and they say that they will definitely stay at this hotel again. It was very convient to transportation and right in Manhatten city. The train transportation was easy to get around on and it was much, much cheaper than any other transportation.

Friends

10/10

Exceptional

08 Jul 2026

Quincy

It perfect right in center of Time Square. The room was small but that is usually the case in New York

Partner

10/10

Exceptional

07 Jul 2026

David

Great stay! Excellent location, spotless cleaning, and very friendly staff. Rooms are small, but the restaurant and rooftop are amazing—great quality and very budget-friendly menus! Totally recommended.

Family_with_children

8/10

Excellent

07 Jul 2026

Armando

Great location

Family

10/10

Exceptional

07 Jul 2026

Christie

It was nice, clean, and felt safe. While the rooms are small (only to be expected in the area, of course), they were efficiently appointed which made it a comfortable stay for our family of 3.

Family_with_children

10/10

Exceptional

07 Jul 2026

Andrae

Great place to stay NYC. I will be staying here everytime I visit!

Self

4/10

Poor

06 Jul 2026

Angeline

The air conditioner didn't work well like we wasn't able to control it
They charged me for stuff I didn't get or do
after I checked out

Friends_and_family Family

4/10

Poor

06 Jul 2026

Ingris Marrion

They gave me the wrong room. The moved us 4 times due to the issues with my room reservation, the hotel being fully booked, they gave us a dirty room, they gave a room with a leak on the bathroom, they split my family into 2 room because they couldn't accommodate us and no room service. It was a terrible experience. I hate to write bad reviews, but the inconvenience was unpleasant.

Family_with_children

10/10

Exceptional

05 Jul 2026

Anadieska

La propiedad muy acogedora no de lujo pero cumplió mi expectativa para mí porque no buscaba lujo algo céntrico y dentro de mis posibilidades aunque no muy económico . Lo recomiendo mucho el personal muy atento hablan español . Lo único que no me gustó los elevadores muy demorados y que enfrente del hotel está muy sucio es decir la aparte de la calle lo que afea la zona el resto estuvo muy bien . Las habitaciones súper lunlias hacían servicio todos los días lo que muy pequeñas y ruidosas porque la mía quedaba justo enfrente del elevador tengan esto en cuenta a la hora de reservar mi habitación era 2015 pero al ande a tener vista jijiiiuu aaa y que aún espero mi refound es decir el depósito me dijeron una seman ya lleva más solo espero que lo retornen . Peeo sin dudas una excelente ubicación casi que duermes con pie en el time Squeare literal y si no te molesta el bullicio y te gusta esa energía ese es el sitio Gracias

Partner

10/10

Exceptional

04 Jul 2026

Julian

Great location!

Family_with_children

10/10

Exceptional

04 Jul 2026

LESLIE

The hotel was clean and the staff were nice

Friends_and_family Family

8/10

Excellent

04 Jul 2026

Wayne

Stay was great except for the elevators…. What a shambles!

Friends

8/10

Excellent

03 Jul 2026

Shayla

I actually loved it for my one day stay. Me and my boyfriend was comfortable also all the stafff were really helpful and polite

Partner

2/10

Poor

03 Jul 2026

Carlos

I payed for 3 nights and I payed 3 days parking, finally they charged me the 3 days parking and told me the was because it’s a Outsourced parking. I tried to talked with the manager to show him my received and they told me that the manager was busy.

Self

10/10

Exceptional

01 Jul 2026

Lucila

Very good only the room is very small

Friends_and_family Family

4/10

Poor

01 Jul 2026

Nataliia

Its ok. Dont expect too much.

Family_with_children

10/10

Exceptional

27 Jun 2026

Matt

Fantastic hotel with a great location. Would stay here again. The lifts can be a little busy and could be improved on for instructions to guests so that you don’t end up stopping on many floors with no one entering or exiting the lifts. Make sure you leave earlier if you need to get somewhere on time! Great amenities and very helpful staff!

Self

8/10

Excellent

27 Jun 2026

Faye

The location was perfect as it was close to the Barrymore Theatre and a short Uber ride to the cruise port.

I did not like that they applied a $30 \"required\" amenity fee that was not disclosed during booking. With the fee, they provided a $20 gift card to be spent at their café or restaurant. I felt like this was a bait and switch.

The room was not as pictured. Pictured was a standard double queen room with beds side-by-side. In the actual room, the head of one bed butt up to the foot of the second bed, forming an L shape. The room was so small that I had to take my suitcase in the bathroom to open it completely.

The staff advises that you allow 15 minutes for the elevator; that's about right as the elevators are rather slow.

The lobby is beautifully decorated.

Friends

10/10

Exceptional

26 Jun 2026

Joseph

Great location. Friendly staff.

Family

6/10

Pleasant

25 Jun 2026

DIANDREA

The property was very close to the theatres I went to which was a plus not having to walk very far.

Self

10/10

Exceptional

24 Jun 2026

Larry R.

Clean rooms and centrally located to many Broadway theaters, Radio city music hall, Rockefeller, St Pats cathedral, and of course Times Square.

Helpful staff across the board - the bell hop was always ready to help and provided suggestions for us. There were four elevators and a beautiful roof top bar and restaurant. They provided vouchers for each room we had, which was a nice touch. I found the streamer incredibly useful for our evenings at Broadway shows.

The staff, again I’ll say that they were so helpful and kind. We had younger group of kids from outer-USA during the World Cup. Understandably the kids were very excited and not terribly mindful of others as they navigated hallways and elevators… the staff did try to help other guests with this in a very respectful and calm manner.

Also, I had my 84 yr old mom and 3 kids with me. The staff helped make sure we were on the same floor, which was really important for me to feel safe about things on a very busy vacation. I can’t thank them enough for making that happen!

Family_with_children

8/10

Excellent

24 Jun 2026

Juan

Excellent location, room was small but not an issue as we were out and about all day.
Biggest issue was the long wait for the elevators, which we knew when we reserved. We got a great price so it was worth it even with the elevator wait time.

Family_with_children

10/10

Exceptional

24 Jun 2026

Ella

Love the clean rooms, rooftop bar and friendly staff. Have stayed with them many times this year and will definitely return.

10/10

Exceptional

24 Jun 2026

Iris

The room was clean and beautiful. The same was kind and very helpful.

6/10

Pleasant

23 Jun 2026

Stacy

Location is ideal but room is cramped with no access to a microwave

Family_with_children

10/10

Exceptional

23 Jun 2026

Jennifer

This was a great hotel. Rooms were nice staff was great location is excellent!

Family_with_children

10/10

Exceptional

22 Jun 2026

Caitlin

This place was amazing and the view even better.

Partner

8/10

Excellent

22 Jun 2026

Christy

We loved our stay! Super convenient to all Times Square and Broadway has to offer. The only reason for four stars instead of five is the elevator system. It’s complicated for no reason. Waiting 15 min for an elevator is unacceptable.

Friends_and_family Friends

8/10

Excellent

20 Jun 2026

Keri

The elevators are a wait.

Partner

10/10

Exceptional

20 Jun 2026

Sushen

Very good hotel on Times Square

6/10

Pleasant

20 Jun 2026

Zenu

Lifts are a mess. Sometimes it takes 20 mins to get to your floor.

Self

8/10

Excellent

17 Jun 2026

Elizabeth

Staff was very friendly, hotel was very clean. It was right in Times Square so just a little busier than I like, but that's my own fault lol Our only issue was the elevators taking FOREVER. Again, very crowded hotel, with 30+ floors, only 4 elevators. Some guests were very rude and would cut or overcrowd the elevators. Really my only complaint but a big one since it's a safety concern and at the end of a long day of walking all over the city, the last thing you want to do is walk up 14 flights of stairs (or more) to get to your room. Next time I won't stay right in Times Square. Again, my fault but something to be aware of, especially if you have mobility issues or small children and can't go up and down stairs.

Friends_and_family Family

8/10

Excellent

15 Jun 2026

Jessie

The overall hotel was really nice, the view was really good as well. The only problems were that the rooms were really small and it will take upwards of 15-20 minutes to get an elevator because they have 4 elevators, but none of them are designated for just up or down. The staff were super helpful and the rooftop bar hostess (I can’t remember her name but she was really pretty and had a short curly bob) was super accommodating to us whenever we went up there. I would recommend this to anyone who is wanting to be in walking distance of pretty much anything near time square/ Central Park.

Friends

10/10

Exceptional

15 Jun 2026

Sonia

Everything was perfect, except the elevator situation! Other then that it was a great hotel

Family_with_children

4/10

Poor

15 Jun 2026

JIM

The elevator is awful and never worked properly causing major delays.

Family

10/10

Exceptional

15 Jun 2026

Joel

Great staff and location. Highly recommended.

6/10

Pleasant

15 Jun 2026

Ida

The room was so tiny that there was no place to lay my luggage. I had to put it on the bed to open it get what I needed close it up and put it back on the floor. In order to sit, I either had to sit on the bed or the toilet. The space between the walls and the bed was so tiny I could touch it with my arms. To walk by the foot of the bed I had to turn my feet at an angle and I wear a 7 1/2. I have never been in such a small room. It was clean and it was modern.

Self

4/10

Poor

15 Jun 2026

sherry

Rooms small. No drawers or closet in room with double bed. 2 of 4 elevators not working day FIFA tournament started. Staff great. Ice on 2nd floor. Gym on 3 rd. When busy, can wait 20 minutes for an elevator. Trash in stairwell half the day on 20 th floor major hazard if fire. Alarm went off 2am but was a false alarm and did not need to evacuate. Did wake us up

Family

8/10

Excellent

15 Jun 2026

Richard

Workout room limited. Lots of noise from Times Square, even on the 25th floor. Clean but small rooms, great staff.

Self

10/10

Exceptional

14 Jun 2026

Erika

Amazing stay! Only complaint was not knowing how to use the little cooling fridge.

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Marlon

Amazing

Family_with_children

6/10

Pleasant

13 Jun 2026

Chassity

I enjoyed the room and the stay overall, but when booking pay attention to the details for the room. Our room was small to my liking and there was no microwave or fridge. It is stated when booking but I did over look that. The elevators were horrid! I would recommend to my friends but not elders or someone with a disability.

Friends

8/10

Excellent

13 Jun 2026

Sofia

The hotel is overall great. I just have two observations. We didn't mind the size of the room, it's manageable. However, the bed is really high for an older person with mild mobility challenges. The other thing that could use improvement is the hallway that leads to the restaurant. It's always filled with boxes of food supplies. I understand it may be the only path to the restaurant, but it's a little unappealing.

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Brian

This is my second time staying here and I will only stay here. Reasonable room rates, amazing restaurant and bar. Rooftop is where the party is at and you would think you would hear the noise and you don’t! It’s amazing! Front desk is always helpful, one of them forgot her name but it’s like Tam-something. She went above and beyond by making my stay well taken care after a long day. Thank you again

10/10

Exceptional

11 Jun 2026

Michelle

The front desk folks were incredibly nice and the gentleman the took our bags, stored them and for them for us when we were ready, super nice. Will definitely be back!

Partner

6/10

Pleasant

11 Jun 2026

Adair

The hotel is nice a lot going for it. What is not going for it:
1)The beds being so high up is a wild choice. I had to as for a stool to climb in.
2)There are not enough ADA accommodations. Asked for a shower chair or the equivalent to take make taking a shower easier
3)The manager didn't explain that the $20 dollar gift card was part of the amenities. I was expecting my $100 dollar deposit to some back to me only to have money taken out for the amenities. I would like the amenity fee taken out upfront as part of the hotel room fee. the \"$20 gift card\" isn't really a gift card it comes out of my deposit.

Other than then the above the hotel was nice

Self

10/10

Exceptional

11 Jun 2026

Suzana

Neat hotel

Family

10/10

Exceptional

10 Jun 2026

Barry

Breakfast at Carnegie Diner was excellent and convenient to start the day

Self

6/10

Pleasant

08 Jun 2026

WAYNE

Elevator wait time was around 5 minutes on average. I suggest a lower floor and take the stairs.

Partner

10/10

Exceptional

08 Jun 2026

Alicia

I loved this hotel will definitely stay again

Self

2/10

Poor

08 Jun 2026

ruben

Terrible Elevators

Family_with_children

6/10

Pleasant

07 Jun 2026

Allison

The room was very nice & clean though I wish there was a mini fridge. The elevator system was very frustrating & we would wait almost ten minutes for an elevator to arrive (stairs weren't an option for one member of our party). One of the staff that was operating the elevator panel during the busy check in hour was rude & uninformative. Also the additional $34 charge that included a $20 daily credit for the hotel's marketplace/restaurant felt like a scam because our $16 of snacks from the marketplace was charged to my account afterwards when I had double checked with that staff that the snack area was included in the $20 daily credit. I would stay here again if I had to for the nice room but that's it unfortunately.

Friends

10/10

Exceptional

07 Jun 2026

Taras

Clean room, Perfect location, but we always wait long for elevators.

Partner

6/10

Pleasant

05 Jun 2026

Thomas

Convenient hotel right off Times Square with a great rooftop bar. Elevators were frustrating.

Self

10/10

Exceptional

03 Jun 2026

Mile

Todo ne gustó

Family_with_children

6/10

Pleasant

03 Jun 2026

Jaclyn

Where to start. I don’t normally write reviews but I feel this one is warranted.

Upon check in, I was up at the front with one of the ladies for about 20 minutes. I specifically explained I wanted card #1 to be used for the room and fees, and card #2 to be used for the room hold. After swiping each card 3 different times she said it was all set. She also said they cap the hold fees at $300 to give me a peace of mind bc we were staying for 7 nights and those fees can add up nightly! I was very relieved to hear that. Around the 4th day I checked my statement to see over $1100 being held on that card!! When I went back to the front desk, apparently the card that should have been charged for the actual room fee wasn’t on there 😤 not sure why I spent all that time with her, she told me it’s good to go and then that happens which is what I wanted to avoid!! So now have to wait 5-7 days for those to drop off. SMH.

The rooms are so small there is little walking space especially if you have luggage! No little end tables or anything to put any of your stuff!! Also our “refrigerator “ didn’t get cold. Apparently they are having ventilation issues.

The elevator system is OUTRAGEOUS. Good luck getting one to your floor in a timely manner. Worst system I have ever, ever seen. Then at night people packed in like sardines and it glitches and stops at every single floor. Terrible.

Partner

10/10

Exceptional

03 Jun 2026

Heather

Great location and lovely hotel. Staff was very helpful and the room was very clean (comfy beds too). The elevators were pretty cool but a little unnerving at first, since you can’t control them from inside lol.

We got a Times Square facing room and the view was great; I really liked that you could open the window while looking out. The windows weren’t totally soundproof but the different between the window being open and closed was very impressive. My one complaint was that the automatic blinds didn’t meet in the middle, so there was A LOT of light creeping in from the square. It was hard to sleep with that, so I ended up using a lint roller to tape (no damage) the blinds together and that worked alright.

Overall, great stay and would recommend. Just consider which way your room is facing if you have trouble sleeping with the lights on lol.

Family

6/10

Pleasant

02 Jun 2026

Megan

Location is great and the room was so cute. They were also really clean. The main inconvenience was the elevator system. There would be long waits to get back to the room/floor, which can be difficult if you have reservations or time scheduled things to attend to. Staff had a couple of hiccups when we checked in but I thought maybe it was newer staff member helping assisting us.

Friends_and_family Friends

8/10

Excellent

02 Jun 2026

Mary

Convenient hotel to Times Square. Room clean if a little small. Don’t know if I just had bad luck but delayed checking in and out, though staff was polite and tried to be helpful in both instances. I’m still waiting for my email receipt that I was promised at checkout and have followed up with the property directly. Be advised to get your receipt before leaving if you need to expense!

Self

10/10

Exceptional

01 Jun 2026

Rami

The room and property was clean and staff was really helpful. However a little too small barely room to put luggages and the elevator system could be improved we wait about 10-15 mins just to go to the lobby

Friends

10/10

Exceptional

01 Jun 2026

Elias

This hotel felt very modern and unique. The views from the rooms of Time Square are incredible. You’re staring straight at all the digital billboards and watching all the people below. You have a glass wall window and if you’re scared of heights you may want to look elsewhere. The showers are very nice with both a hanging ceiling sprayer and a wall sprayer both hitting you with water at the same time. The curtains in the rooms are automated and opened and closed by switches near the door. Room is very small but still awesome. We were on the 15th floor but you could still hear the noise from Times Square below which didn’t bother us at all. The rooftop bar was also really fun to have drinks at and order some late night food. There’s a diner on the 2nd floor of hotel that’s open till 1pm. Overall this hotel is awesome. Elevators are slightly confusing and the only part of hotel I didn’t like because they seem to stop at many floors unnecessarily but no big deal. Great great hotel for an amazing view and cool Manhattan vibes! Great price too which I’m sure will go up soon as the hotel has only been open for 6 months or so.

Partner

8/10

Excellent

01 Jun 2026

Steven

Room was very small , but clean and well organized.

Partner

8/10

Excellent

31 May 2026

Alondra

The room was smaller than anticipated, but everything was beautiful. The room also had everything that was needed, including shampoo, conditioner, a mini fridge, and a steamer. I really enjoyed the view from the room, and how close it was to Times Square. The staff was so helpful and so nice, especially with the confusing elevators.

Family

10/10

Exceptional

31 May 2026

Kevin

Rooms are very small but very modern.

10/10

Exceptional

31 May 2026

Tamie

The hotel room was small but beautiful. It had everything I needed including the mini fridge. The staff was so helpful and it was right in the middle of Times Square.

Family_with_children

10/10

Exceptional

31 May 2026

Oskar

.

Partner

4/10

Poor

31 May 2026

Maria

Room extremely small & uncomfortable . The elevators very complicated & always very busy

Family

8/10

Excellent

31 May 2026

Chasity Nicole

My family loved this hotel. The modern design & use of space was amazing. The elevator situation is my only complaint. My family had to take the stairs several times & in a hotel with 25 plus floors that will be a problem for some. We were on the 7th floor & it was tough. Other than that, it was an amazing stay.

Family_with_children

4/10

Poor

31 May 2026

Ceri

Convenient location in midtown right near Times Square. TINY rooms if you need two beds no table apace, no place to put a suitcase none of that is a dealbreaker, but the elevator situation was horrendous. Like many newer buildings, you have to select your floor and the elevator is supposed to bring you to that floor. However, the four elevators were rarely all working and they took FOREVER to arrive. If you choose to stay at Voco, plan 15 minutes minimum regardless of whether you are going up or down. AND, if you choose to take the stairs, be aware, that only one set will allow you to exit on floor 2 ( restaurant) or the lobby.

Friends_and_family Family

8/10

Excellent

29 May 2026

Xubo

Room was clean. It was extremely small but totally fine for the location. Location is unbeatable.
Bath drainage was clogged in our room. I had to clean it myself -- a one minute job
Do not book with breakfast. It is not buffet. Lots of other options for breakfast in NYC.

Partner

10/10

Exceptional

29 May 2026

Xiaozhi

Wendiliz Alegria, the Assistant General Manager, helped us find a lost item and even shipped it over to us. We are incredibly grateful; we will always remember her kindness and patience. Next time we're in New York, we'll make sure to choose Voco because of Wendiliz and her extraordinary service!

Family

8/10

Excellent

27 May 2026

Adan

The elevators are horrible but overall great hotel.

Self