Name: Home2 Suites By Hilton New York Times Square
Address: 150 W 48th Street, New York, 10017, US

10/10

Exceptional

24 Jul 2026

Steven

Wonderful stay… I would definitely stay again.

10/10

Exceptional

24 Jul 2026

Stacy

Loved my room. The ac waant working great the attentive maintenance man fixed it up great. Front staff is so helpful and nice. Easy access to everything. Great pizza across the street. Loved my stay here.

10/10

Exceptional

22 Jul 2026

Oscar

Pleasantly surprised at the whole experience. At the price we paid for the room I was not expecting the outstanding quality and free amenities. Great central location, within just a few yards of anything we needed to eat, shop, drink or ride and any time of the day or night. The staff is at this hotel is the best We've had in a while. The room is well groomed, sized and stocked with all the essentials including coffee and free breakfast to boot.
I just can't say enough about our positive experience.
Their Black Shuttle service to the airport is cheaper than Uber.
We are definitely recommending and coming back to this place.
Nice job Home2 Suites.
You made us feel completely welcomed.

8/10

Excellent

22 Jul 2026

Wayne Michael

I had a very good stay at Home2 Suites by Hilton Times Square and would happily stay there again.

The highlight of my stay was the exceptional customer service. At check-in, Liz initially explained that an early check-in wasn’t available. A few minutes later, she came to find me in the lobby to let me know that a room had become available and asked if I would still like to check in. As I live with a disability, being able to access my room early made a real difference. She also allocated me a corner room which was a lovely bonus. It was exactly the type of room I needed, and I was genuinely grateful that she went out of her way to make it happen.

The room itself was clean and very comfortable. I particularly appreciated the well-equipped kitchenette, which included proper crockery, glasses and full-sized cutlery rather than the disposable items often found in extended-stay hotels. It made the room feel much more practical and homely. I would have preferred a room with a bathtub, but these aren’t an option.

The hotel’s location is excellent for exploring Manhattan, with Times Square, Broadway, restaurants and several subway stations all within easy walking distance.

Breakfast was adequate but fairly uninteresting. It was very similar to what I experienced at several other hotels during my trip around the United States, so I suspect that’s more reflective of the standard offering than this particular hotel. The use of disposable plates and cutlery at breakfast was disappo

10/10

Exceptional

22 Jul 2026

Nyesha

Felt safe

4/10

Poor

21 Jul 2026

Ali

Great location and convenient for exploring the city. Also, appreciated that the hotel held our luggage when we arrived before check in. The biggest downside was the hydration station. It took 2-3 minutes to fill 16oz bottle. The lobby was fine, but when seats were taken and someone sat on the floor while waiting, a staff member quickly told them to get up. A more polite and customer service friendly approach would've been appreciated.

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Sammy

Clean room

10/10

Exceptional

18 Jul 2026

Eunice

I like to have a quick breakfast which they have. The facility is clean nice place to stay with kids. Good for family and friends. Very accessible to subway stations and nice restaurants.

Family_with_children

6/10

Pleasant

18 Jul 2026

Cindy

Lobby was chaotic, there's construction/revamping going on so there were always workers in the way painting by the elevators. Poor communication between hotel employees and construction workers. I was told we were able to watch the game downstairs and the construction workers were saying we couldn't go thru so we had to ask hotel staff just to find out they had on a projector with the game but with bright lights on so we couldn't see. There was no restroom in lobby so we had to go downstairs to what seemed like staff restroom with no ventilation. The room couch was small or than expected, but overall nice room, the microwave and fridge came in handy.

Family

8/10

Excellent

17 Jul 2026

Janice

Staff was excellent!! Locations was ideal, Security was superb, rooms were great and roomy and breakfast was good - the only thing I would say they could improve on is elevator service.

Partner

10/10

Exceptional

17 Jul 2026

Estefani

Great location, staff were super helpful and the hotel was clean.
Breakfast not the best but it’s free.

Friends

8/10

Excellent

16 Jul 2026

Penny

Good location

Family

6/10

Pleasant

16 Jul 2026

Lisa

Hotel is in a great location. The property was being painted and the whole elevator situation seemed a little chaotic. There is free breakfast but the quality of the food wasn’t very good. The staff was really nice. The price was reasonable.

Self

10/10

Exceptional

16 Jul 2026

Catherine

Amazing location, felt safe and clean, great price, breakfast included

8/10

Excellent

16 Jul 2026

Mary

The room was ok! We were there for 4 days and they only cleaned the room once! Never changed the sheets! Lobby is down in the basement. Nowhere to sit after checking out at 11:00 to wait for ride.

Partner

10/10

Exceptional

15 Jul 2026

Carissa

It was great as always. The elevator was the only issue. Too many people at times.

Family_with_children

10/10

Exceptional

15 Jul 2026

Nancy

Excelente lugar si quieres tener todo cerca. La habitación fue acorde a las fotos, desayuno muy rico, personal muy amable.

Family_with_children

10/10

Exceptional

14 Jul 2026

April

We will definitely stay here again. Location is everything in NYC. It is so close to 3 different subways that we can hop on and off. We were on the 22nd floor. I see some people complain about the slow elevator . There are 5 elevators and we didn't have a single problem getting up and down. It went super fast. Our room is a studio with a kitchenette that we did not use. It has a refrigerator microwave sink and even utensils, plates,cups, coffee maker. Our room is super clean, bathroom sink is a little small but manageable. It's a rare find to have a hotel that includes a full continental hot breakfast. Sausages, eggs, potatoes, waffle, bagels, yogurt, oatmeal and more. Hotel also hold luggages for us. We will definitely choose this hotel again.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Lessie

My suite was clean. Plenty of towels and washcloths were provided. The large bottles of Shampoo and conditioner, shower gel was amazing... ..Along with the large bottle of body lotion. These bottles with a cap that had a pump nozzle was thoughtful. Online negative reviews of the elevator system was completely dismissed after my experience. What made the elevator system flawless was when- a staff member named Lester -spent time explaining in detail how the elevator was setup to work. His assistance was needed and greatly appreciated. Breakfast was good.

Family

10/10

Exceptional

14 Jul 2026

Charleen

This was the perfect spot to stay when your goal is to see Broadway, Times Square, and take in a show. We especially enjoyed the breakfast available to us in the morning. We really enjoyed the pizza place across the street and the ice cream shop. It was the perfect place to stay with two teenage girls. We drove in from Connecticut and did have them valet our car. Just keep in mind, once you valet your car, you can't come and go with it during your stay. Most of what we did was handled very easily by foot. However, we did take an Uber to the Metropolitan Museum, which was fantastic. If your child is from Connecticut or New Jersey, you can pay what you want, so long as it's not $0. We are already considering our next adventure in New York, and we'll definitely stay here again .

Family_with_children

6/10

Pleasant

13 Jul 2026

Alfiya

I like how fast the staff fixed the door in the bathroom. Excellent job!
But don't like how slow the water station works. It takes too much time

Family

10/10

Exceptional

13 Jul 2026

Ashlee

🔥

6/10

Pleasant

13 Jul 2026

Sarah

I booked the hotel because it offered included breakfast and had a rooftop lounge with food. This was important because I was traveling with my son who is 10, and having a place to relax at the end of the day with a view and a snack was ideal. It’s why I chose that hotel. But when I got there I was told the rooftop was 21 and up. I asked if there was any other location to sit and eat or relax outside our room and was told they had a basement for kids. How disappointing!! The breakfast was fine but there was not nearly enough room to sit and eat so if you wanted food you had to arrive at opening or carry it back to you room to eat.

Family_with_children

4/10

Poor

13 Jul 2026

Karl

you read complaints about the elevators in this building and i can tell you the problems are 1000X worse than anything you read. it's completely unusable system that takes 20+ minutes to get to your room during off peak times. i saw a lineup out the door of the hotel around 9pm one evening. complete disaster.

the hvac in the room was also so loud that it kept waking me up. really sounded like jet engine every time the fan started. i eventually set the fan running full time but it kept resetting back to auto mode which would create super load fan starting noise every several minutes.

all in all, i loved the location but this place is 100% no go for me. believe the anti-hype.

Self

8/10

Excellent

12 Jul 2026

Swati

Property is partly under construction. Rooms had significant noise that interfered with sleep.

Family_with_children

6/10

Pleasant

11 Jul 2026

Michael

The only real complaint, which was a big deal to us, was that you couldn't keep the AC below 70. It would allow you to lower it to a minimum of 68, which is what we wanted, but the temperature would never get below 70. This may not be a problem to some, but to my wife and I we had a hard time sleeping as we are accustomed to a much cooler temp. Aside from this, the stay was acceptable. The breakfast area got extremely busy, which is to be expected but it was almost to small for the quantity of guests they were accommodating.

Partner

10/10

Exceptional

09 Jul 2026

Zakaria

Clean rooms, excellent service and respect staff

10/10

Exceptional

07 Jul 2026

Elaine

Excellent location

10/10

Exceptional

07 Jul 2026

Timothy Allen

Excellent

Friends

6/10

Pleasant

07 Jul 2026

Nicole

Beds are super close to the ground. I was in an accessible room & the water when showering did not drain properly and was all over the floor in the bathroom.

There was also issues with the air conditioning, even though it was set to 68, it would not consistently stay at that temperature.

The room cleanliness was just okay. I found nail clippings & food residue in the kitchen.

Staff was helpful and kind.

Self

10/10

Exceptional

07 Jul 2026

Matthew Roy

Great location, very close to Times Square. Rooms were spacious and tidy. Good choice of items at breakfast.

Family

10/10

Exceptional

06 Jul 2026

Derek

This hotel was in a fantastic location. Just around the corner from Times Square and a few blocks from everything in that area. The rooms are NY small but very adequate with a small kitchenette with medium size fridge with separate freezer. Dishes, dishwasher, and sink was also in the room.
I stayed here for 5 days and room service came every other day so it was perfect. If you want breakfast, the breakfast was served in the eating lounge from 6am to 10am and it was definitely a complete breakfast.
During construction there was no fitness center but if you in NY, you will walk enough to reach your 15k steps a day.
I would stay here again.

Business

10/10

Exceptional

06 Jul 2026

Blnd

Everything was excellent! The room was clean and comfortable, the staff was friendly and helpful, and the free breakfast was very good. The location is perfect, just a short walk to Times Square and many attractions. My family and I really enjoyed our stay. We would definitely stay here again.

10/10

Exceptional

04 Jul 2026

Samantha

They were doing construction but it was a great hotel!

Family

10/10

Exceptional

04 Jul 2026

Scott

We had a great time.

8/10

Excellent

03 Jul 2026

Armando

I stayed here for four days, and it’s a hotel with an excellent location. The staff is very attentive, the breakfast is good, and while the room isn’t huge, it’s comfortable. The hotel is currently undergoing renovations, but this does not affect its good functioning. I would definitely stay here again and highly recommend it.

Family

10/10

Exceptional

03 Jul 2026

Melina

The hotel is okey. Location excelent

8/10

Excellent

30 Jun 2026

Rina

Hotel was nice and in a great location. The room was a bit smaller than I expected. I had asked the front desk a few times about the best way to get to something close by- and they just told me to Google it- but that wasn’t always helpful

Friends

10/10

Exceptional

29 Jun 2026

Sheila

This hotel is great! Conveniently located! Great staff! Only note is that I could not get the AC as cold as I like it. But, I like it really chilly. 😊

Self

10/10

Exceptional

29 Jun 2026

Shermeen

.

Self

10/10

Exceptional

28 Jun 2026

Rebecca

This was a great place to stay and be that close to Times Square.

Friends_and_family Family

6/10

Pleasant

28 Jun 2026

Tabetha

It's New York City, so the room was tiny, but clean. It was a great location. The facilities outside the room where basic. The biggest issue was they were renovating the lobby and it was tiny. We were packed in there trying to check in, walking through to the elevator, and the continental breakfast was crazy - nowhere to sit and constantly out of food. It was a bit overwhelming. I'm not sure I would stay here again, maybe once the revisions are complete.

Friends_and_family Family

6/10

Pleasant

28 Jun 2026

Bruce

I was charged $100 for incidentals for each night. $400 is on my credit card without being told. Expedia need to inform us of this because they gave us a sheet stating it could take three week before it is removed.
I think twice now when booking on Expedia. Trust means a great deal to me. I no longer believe in your product.
Bruce

Friends

10/10

Exceptional

28 Jun 2026

Andrew

Under construction in partial area otherwise great hotel, staff and location

Pet

10/10

Exceptional

27 Jun 2026

Trudy

great price and service for the area you are in, definitely recommend! Would come again

Friends_and_family Family

4/10

Poor

26 Jun 2026

kerwin

I was disappointed with regular amenities eg: we had no towels changed the bathing gel was enough for one day and was not replaced,there was no bottled water in the room. The breakfast was sub standard overall it was disappointing.

Friends

10/10

Exceptional

25 Jun 2026

Philip

The room was a little small but it had everything you could possibly want. Very well maintained. It was pretty much the perfect hotel.

Partner

8/10

Excellent

24 Jun 2026

Daniel

Construction put a slight negative on my trip, but the hotel was clean, spacious and very well priced. I would stay here again.

Self

2/10

Poor

23 Jun 2026

Ahmed

The parking not included but when I booked it was included and charged for it 90 dollars

Friends

8/10

Excellent

23 Jun 2026

Mike

Sofa bed a bit ropey but the rest was great. Breakfast was included

Family

8/10

Excellent

23 Jun 2026

Majid

Staff members were friendly. Great location, near time square

10/10

Exceptional

22 Jun 2026

Kristine

Perfect location and breakfast was delish!

Friends

10/10

Exceptional

22 Jun 2026

marc

Time of breakfast should be to 11

8/10

Excellent

21 Jun 2026

shanitta

Took my daughter to New York for her 8th grade graduation present. The hotel is perfectly located in times square. Walking distance to everything in that area. The elevator can b a little frustrating as it is all digital and there could be a long wait with multiple people going to different floors and only certain elevators being available. 1 of the elevators was down during our stay. I didn't interact with staff much, other than check in but they were friendly. The room was clean and had a good amount of amenities for such a small room. If I were going to a Broadway show or anywhere in Times Square, I would stay here again.

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Christine

Very happy with our stay. After reading many reviews about the wait for the elevators I requested and was given a room on the 2nd floor. That was great to be able to use the stairs instead of waiting for the elevators. The room was clean and presentable upon arrival. We did have to ask to have the soap and conditioner replaced in the shower. It was empty and not refilled when they cleaned the room. The dishwasher had an awful smell to it. We did not use it or the plates/silverware provided.The Wi-Fi was excellent. The front desk was helpful. The breakfast was great. I wish there was more signage about the downstairs area of the breakfast. It took me three days to discover it! This is where the Belgian waffle makers are located along with delicious oatmeal and yogurt with all yummy toppings to add. Every worker I encountered at breakfast was kind and helpful. The location of the hotel was awesome. We really enjoyed the water station in the lobby. It was so nice to be able to fill up water bottles and have during the stay! I wish they provided coffee or tea all day as well.

Family

10/10

Exceptional

18 Jun 2026

Whitney

Nice place to stay.

Family

4/10

Poor

17 Jun 2026

Panduranga

Dirty

Family_with_children

6/10

Pleasant

13 Jun 2026

Alejandro

La Recepción llena de
Polvo y ruidos haciendo arreglos de día cosa que es mejor me parece de
Noche , mucho ruidos haciendo, polvo , el desayuno no muy variado la habitación el suelo sucio

Family_with_children

10/10

Exceptional

13 Jun 2026

Eva

Everything was great! Except when leaving.....the elevators were so crowded!! It was almost scary!! I was on the 22 floor!!

8/10

Excellent

12 Jun 2026

CLIVE

All the staff, particularly in the breakfast area, were super helpful. Our sincere thanks to them for their help with our dietary (vegan) needs.

Partner

10/10

Exceptional

12 Jun 2026

Pavel

we've had a great trip

Partner

8/10

Excellent

12 Jun 2026

Dominique

This hotel is a brilliant location for time square, but also quite on an evening.
My daughter had a food allergy, that initally which staff initally didn't appear to understand. However the manger

10/10

Exceptional

11 Jun 2026

Donald

Breakfast was great as always, the only downside here are the elevators during peak times. Other than that, this place is perfect to see New York and the rooms are a decent size.

Self

10/10

Exceptional

10 Jun 2026

Annelise

Hotel was very busy and sometimes waited long for elevator especially in morning. Breakfast choices were great and the staff is top notch. Assisted in getting cabs. Location is perfect for getting around all the major attractions.

Partner

10/10

Exceptional

09 Jun 2026

Lynnzi

There was a bit of construction, but the room was as expected and the staff was wonderful!

Family

10/10

Exceptional

08 Jun 2026

Abde

Excellent

Family

8/10

Excellent

08 Jun 2026

Janet

The room while small had everything you needed to spend several days in NYC. The hotel was under construction during our stay so that made for some congestion in the main entry/elevator access area. Overall we would stay with this hotel again.

Family

10/10

Exceptional

07 Jun 2026

Vivian

The room is cleaned every other day, but I would actually prefer it to be cleaned daily. Apart from that, everything was great.

8/10

Excellent

07 Jun 2026

Melinda

This hotel is super close to Times Square & short walk to Broadway shows & Rockefeller. We were able to exit hotel & walk to the end of the block & be in TS. It was a short walking distance to/from the subway. They have daily breakfast which was a huge plus. There was some construction going on in the lobby area, but not so bad. They did hold our luggage at n/c since we arrived few hours before check in. The elevator situation wasn't too bad, but they would fill up. They have a bar upstairs so we just went to check out the view one night. The room was clean. We had a queen bed & sofa bed. It is a small room, but for 3 adults we were okay & managed. Our view wasn't great, but it was fine. We were exhausted after our days. It did have a small fridge, microwave, sink, & dishes. Overall I'd stay again.

Friends_and_family Family

8/10

Excellent

06 Jun 2026

Kenneth M

Elevators take 10-20 minutes to reach your floor. Coffee maker in room did not work and it took me 3 phone calls to front desk to get a working replacement one. Lobby is very crowded a lot of the time. Otherwise room was nice and fine. All other things were good. Breakfast was too crowded but good food.

Self

8/10

Excellent

06 Jun 2026

Hansika

Overall it was a good stay but for the very ordinary breakfast! A lot to improve in this area.

Friends_and_family Family

8/10

Excellent

06 Jun 2026

María Cecilia

Todo muy bien organizado

Partner

8/10

Excellent

06 Jun 2026

Sabine

Room is tiny view was terrible and they had construction going on downstairs

2/10

Poor

02 Jun 2026

Sarath

Elevator issue we need wait more than 10 mints to get an elevator .

Breakfast served by them is not good daily same food no option no difference

Don't recommend for any one

But near to time square easy access

Daily no cleaning twice a day

Water is not provided

No space for break fast area

Family_with_children

8/10

Excellent

01 Jun 2026

John

The \"smart\" elevator system is a disaster, easily overwhelmed by large numbers of people in the morning checking out or going for breakfast. Full cars stop at numerous floors slowing it down. The lower floor you are on the more likely you will watch car after car go by with no room for you to enter. If you are checking out between 8 and 10 give yourself extra time just to get to the lobby or consider using the stairs.

Breakfast was a plus, good but not great and very crowded. I recommend getting up early. Rooftop bar is nice.

The room was small but very usable with a small couch, table that rolled away under the counter, microwave, mini-fridge, dishes for four. Housekeeping comes every other day.

The location is outstanding! A block from the big bus stop #1. A few blocks from Time Square and multiple subway stations serving many lines.

Self

10/10

Exceptional

31 May 2026

Lisa

Breakfast was great but so busy there were no places to sit and eat. Otherwise great location, very clean and friendly staff.

Family

8/10

Excellent

31 May 2026

Megan

Clean room and friendly staff. This was our 3rd day. The construction wasnt bothersome. The only thing this time was that we traveled with a child and he couldn't tolerate the discomfort of the pullout so we all crammed into one bed. I do not recommend it.

Family_with_children

6/10

Pleasant

29 May 2026

Robert

Breakfast super crowded and food, meh!
Go to a good bagel place for breakfast, much better
Roof top not very busy, which is ok. Beers $10.
Tiny lobby trying to handle hundreds of people with gigantic suitcases, is not a good combo.
AC Fan on and off kept us awake. Keep it in on manual.
Spend additional money and get a more comfortable place.

Partner

10/10

Exceptional

28 May 2026

DAVID

Excellent centrally located hotel room. Large breakfast buffet is included. Room includes small refrigerator, dishwasher, coffee maker and microwave. You can request an induction cooktop and skillet. I have stayed here twice and will be staying here in the future. No gym. This is a huge hotel so expect to wait for elevators and get a low numbered floor in case you have to take the stairs.

Self

10/10

Exceptional

25 May 2026

jintae

very clean

Family

6/10

Pleasant

25 May 2026

Kayla

For our family, the hotel was in a great location. I think our only real complaint is how hectic the elevator system was, going up and down; the area for elevator(s) was very congested at almost all times - specifically in the lobby area. There is some reconstruction / refurbishment taking place at this hotel and I feel like that is information that should have been made known ahead of time; I don't recall being notified, but I feel like this would have at least allowed for mental preparation. Our room was small, but accommodated 2 adults and 1 child well enough. Though I honestly probably wouldn't highly recommend this location to anyone in particular, if you are traveling on a budget or in a pinch to find somewhere to sleep, this hotel is sufficient.

Family_with_children

10/10

Exceptional

24 May 2026

Carlos Joel

All good

Family_with_children

10/10

Exceptional

24 May 2026

Mady

Hotel is located in an ideal area. A minute or two walk right into Times Square but we had no trouble seeping due to noise. We were on the 35th floor. I had read other reviews discussing lines and waits for the elevators. I would agree with this but we never had more than a 3-4 minute wait during high traffic hours (3-7pm). Breakfast area was also busy even at 6:30am but I would take mine back upstairs to the room. I would definitely stay here again.

10/10

Exceptional

22 May 2026

Mary

The staff was outstanding. Friendly, professional, easily approachable.

Partner

10/10

Exceptional

21 May 2026

Annette

Every single staff member was friendly and helpful, and the rooms and breakfast spread were great!

Self

6/10

Pleasant

19 May 2026

Sharalyn

The construction was unfortunate and we were not told about it. There should have been a discount on pricing for appearance and lack of working front doors. We also very much disliked the elevator system and could tell other patrons were not happy either. Breakfast was good, clean. Leaving our bags before and after check in and check out was easy and very helpful.

Friends_and_family Family

10/10

Exceptional

19 May 2026

QASIM

Clean room with fully stocked kitchenette
Great view and location

Partner

10/10

Exceptional

19 May 2026

Lynne

Clean room, good variety for breakfast, cheerful and professional staff.

Self

8/10

Excellent

18 May 2026

Karim

Bien localisé, les chambres sont un peu petites . la salle de bain est trop petite dans l’ensemble de tout c’était bien

Friends

10/10

Exceptional

11 May 2026

Misty

Felt safe, our luggage was kept for us after check out-which gave us freedom to explore the city without dragging it around. The staff was nice and helpful.

Family

4/10

Poor

09 May 2026

Bita

The staff were friendly and helpful, and the breakfast was good. However, the room was not very clean, which was disappointing. Overall, I feel the hotel quality was closer to a motel and more like a 1.5 to 2-star property rather than what was advertised.

Family_with_children

10/10

Exceptional

09 May 2026

DAVID

Excellent location in Times Square! Expansive hot breakfast. Typical small thin wall room for New York. Includes small refrigerator, coffee maker and microwave oven. I am staying here again in 2 weeks. Clean room.

Self

10/10

Exceptional

09 May 2026

Vasanthee

Great location! Clean room and friendly staff

Friends

10/10

Exceptional

09 May 2026

tomas

Me encantó todo

10/10

Exceptional

08 May 2026

Catlynn

Good

Self

6/10

Pleasant

08 May 2026

Peter

Room was a little small and crowded with the furniture. Also, the air shaft near the room was very loud every time the hotel air conditioner came on.

Partner

10/10

Exceptional

06 May 2026

Corrine

The location of this hotel is amazing! Great rooms, very quiet, fast elevators, good breakfast (busy)
location location location!!!

Friends_and_family Family

10/10

Exceptional

05 May 2026

Alejandro

Amazing location, friendly staff, and great but basic breakfast

Partner

8/10

Excellent

28 Apr 2026

Anna

Staff was friendly and very helpful and knowledgeable

Friends_and_family Family

8/10

Excellent

27 Apr 2026

Kelly

Great location! Free breakfast at buffet, but it was too crowded to eat in the dining area. The elevators were so crowded that we had to wait 20 minutes during the busy times in the morning. I do like that the rooms have a kitchenette with dishes.

Partner