Home2 Suites By Hilton New York Times Square

United States , New York Area - NY
New York, 150 W 48th Street
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100 reviews shown

10/10

Exceptional

11 May 2026

Misty

Felt safe, our luggage was kept for us after check out-which gave us freedom to explore the city without dragging it around. The staff was nice and helpful.

Family

4/10

Poor

09 May 2026

Bita

The staff were friendly and helpful, and the breakfast was good. However, the room was not very clean, which was disappointing. Overall, I feel the hotel quality was closer to a motel and more like a 1.5 to 2-star property rather than what was advertised.

Family_with_children

10/10

Exceptional

09 May 2026

DAVID

Excellent location in Times Square! Expansive hot breakfast. Typical small thin wall room for New York. Includes small refrigerator, coffee maker and microwave oven. I am staying here again in 2 weeks. Clean room.

Self

10/10

Exceptional

09 May 2026

Vasanthee

Great location! Clean room and friendly staff

Friends

10/10

Exceptional

09 May 2026

tomas

Me encantó todo

10/10

Exceptional

08 May 2026

Catlynn

Good

Self

6/10

Pleasant

08 May 2026

Peter

Room was a little small and crowded with the furniture. Also, the air shaft near the room was very loud every time the hotel air conditioner came on.

Partner

10/10

Exceptional

06 May 2026

Corrine

The location of this hotel is amazing! Great rooms, very quiet, fast elevators, good breakfast (busy)
location location location!!!

Friends_and_family Family

10/10

Exceptional

05 May 2026

Alejandro

Amazing location, friendly staff, and great but basic breakfast

Partner

8/10

Excellent

28 Apr 2026

Anna

Staff was friendly and very helpful and knowledgeable

Friends_and_family Family

8/10

Excellent

27 Apr 2026

Kelly

Great location! Free breakfast at buffet, but it was too crowded to eat in the dining area. The elevators were so crowded that we had to wait 20 minutes during the busy times in the morning. I do like that the rooms have a kitchenette with dishes.

Partner

10/10

Exceptional

26 Apr 2026

Teresa

Nice continental breakfast options, available for 4 hours, which was a nice feature! Only downfall is how extremely congested the elevators get during busy times.

Friends_and_family Friends

10/10

Exceptional

25 Apr 2026

Miguel

This is my 2nd time staying here. I skipped breakfast there and went to Juniors around 2 blocks away. The hotel is fairly clean, under renvatuon, but clean with all things considered. Great location, valet took over an hour but it happens sometimes

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

Jeremy

Rooms were clean and felt like new

Family_with_children

10/10

Exceptional

23 Apr 2026

Quaneysha

Staff was super nice upon arrival and during my entire stay.

Self

8/10

Excellent

21 Apr 2026

Mariangely

Rooms are small but good for spending not a lot of time there while discovering the city.
Staff at the front desk were nice, but we did encounter a rude one at breakfast area.
NOTE: there’s renovations and the lobby area is definitely smaller and it may be hard to walk when it’s busy time.

Family

8/10

Excellent

20 Apr 2026

Nita

Location was excellent, which was the main draw (as well as the free breakfast). There was a lot of construction, which almost made it easy to pass up coming from the subway. Also though that room could have been cleaned better.

Self

10/10

Exceptional

20 Apr 2026

Jose

Best stay ever

Friends

10/10

Exceptional

16 Apr 2026

Ruben

100% Recommended

Partner

8/10

Excellent

14 Apr 2026

Theresa

GOOD OVERALL ENJOYED OUR STAY

Family_with_children

6/10

Pleasant

12 Apr 2026

Tammy

The staffs are very friendly.

Family_with_children

2/10

Poor

12 Apr 2026

EMERSON

Breakfast was ewww customer service bad never again

8/10

Excellent

10 Apr 2026

Héctor Armando

Clean room, the breakfast is good enough, and some of the staff is kind, for example Inocencia is a really good person

10/10

Exceptional

08 Apr 2026

Lynne

Great staff, large variety in the breakfast buffet, walking distance to Theaters, easy access to public transportation.

Self

6/10

Pleasant

07 Apr 2026

Janet

Good WiFi great location convenient to Times Square. Elevator service was poor and breakfast area was very congested.

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Paul

This is our second stay. This property is very convenient to Times Square, trains, Broadway. It's on a busy street but super quiet rooms. Staff is friendly. Breakfast and elevators can be difficult during peak times but with planning it works fine. Bodega across the street well stocked and very friendly... pizza close by.

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Robin

Elevators take a bit too long

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Thomas

Loved the gluten free breakfast items. Breakfast crew always friendly and helpful and the cleaning crew also great!

Friends_and_family Family

8/10

Excellent

02 Apr 2026

David

The breakfast was rather crowded, however hotel had provided a note to that effect. It was the standard Hampton Inn fare.

Family

8/10

Excellent

02 Apr 2026

Dani

Breakfast was amazing. So many options. Location, and staff was great. Only reason I took off a star was because our flight was cancelled at no fault of our own so we had to come in the next day and the hotel wouldnt refund any of the first night we wouldnt be there even though we let them know early.

Partner

10/10

Exceptional

01 Apr 2026

Teresa

This hotel did not disappoint at all and I look forward to staying here again. The staff was friendly, the room was clean, and the location was perfect. Before booking I had read reviews about the elevators taking a while. I only encountered this issue once during my stay and it was between the hours of 9:30am - 9:45am which is during the last 30 mins of breakfast. They do advise to make your way to breakfast before 8am. Overall, my stay here was great and this hotel made my first visit to NYC unforgettable. I can't wait to visit again!

Family_with_children

10/10

Exceptional

31 Mar 2026

Marquita

Love the location

Family

10/10

Exceptional

30 Mar 2026

Jenna

Breakfast was good

Family

6/10

Pleasant

30 Mar 2026

Sheila

Room temperature was impossible to regulate so we were very warm in the night. The fire alarm went off one night and there was no all clear announcement, which caused a great deal of confusion. Lobby construction was a pain with no chairs and lines for the front desk were long and inefficient.

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Michael

Great location for our visit

8/10

Excellent

29 Mar 2026

Laura

Rooms were great, amenities in rooms fantastic, location good. lifts an absolute nightmare in a morning. 4 lifts servicing 37 floors was carnage at breakfast time in particular. Breakfast area not big enough for amount of guests staying and trying to get a table was interesting. Leaving bags on last day was also a bit of a nightmare. Wanted to go out at 9am but left luggage service didn’t start until 11am. Again massive queues for this. Not sure if these issues were because of ongoing renovations.

6/10

Pleasant

28 Mar 2026

Eugene

Overall the stay was just ok. The main issue is structural: the elevators are small and slow, which

6/10

Pleasant

26 Mar 2026

Robert

Good location

Family

10/10

Exceptional

25 Mar 2026

Rainer

The location is unbeatable, just around the corner from Broadway and Times Square. The hotel itself is brand new and very well-maintained. While the rooms are small, that is standard for Manhattan. Breakfast is included; it is quite basic with limited variety, but you really can't ask for more considering the price. The staff is incredibly friendly, though the elevators can get a bit chaotic, especially during peak hours. Overall, a great stay for the value.

Family_with_children

10/10

Exceptional

25 Mar 2026

Tiffany

Excellent location

Friends_and_family Family

6/10

Pleasant

24 Mar 2026

Cyndi

Breakfast was a big plus, the food had a great test and the staff in the breakfast area was great. But the rooms need updating as the wall paper was ripped off and the sliding door need to replace. The staff at the front desk was very unprofessional and not polite at all. This is the second time I stay at this hotel and I will think it twice to stay here again.

Family_with_children

10/10

Exceptional

24 Mar 2026

Elizabeth

Great location

10/10

Exceptional

23 Mar 2026

Brenda

Great Staff

Family_with_children

10/10

Exceptional

23 Mar 2026

Homer Keith

Room was very clean. Staff was very helpful with helping arrange transportation to and from the airport and any questions we had about New York C ity. Saw in several reviews about the elevator and wait,we had no issues, the lobby was full and it moved right along. The breakfast was great, the only thing bad I can say is I wish all the food was on the same floor, had to go downstairs to get oatmeal.

Partner

10/10

Exceptional

23 Mar 2026

Ross

Everything was great, check in was easy and we were immediately given our room even though we were early! Roof top bar/lounge is beautiful and classy with amazing cocktails, and friendly bartenders and servers. Would stay here again for sure

Partner

10/10

Exceptional

22 Mar 2026

Estela

Elevator system is great! Provides a sense of security that not just anyone can push a floor button to your floor. The breakfast buffet is delicious and a variety of choices. Great for singles and families. We will be sure to return!

Family_with_children

10/10

Exceptional

21 Mar 2026

Erin

Clean room with lots of great, useful space. Very recently updated. Perfect access to Times Square and Rockefeller. Elevator system worked extremely well aside from about one hour of the day when it was highly congested (around 10am). Lobby was crowded due to renovation. I look forward to staying again once all of the lobby construction is finished. Highly recommend.

Family_with_children

10/10

Exceptional

20 Mar 2026

Peter

Clean well-appointed room with good breakfast. Convenient location to Times Square, Bryant Park, and Central Park

Partner

10/10

Exceptional

18 Mar 2026

Randy

Good breakfast, clean room. Perfect location!

Family_with_children

10/10

Exceptional

18 Mar 2026

Melissa

Location was great! Centrally located and close to many activities and subway. Staff was extremely helpful and knowledgeable. Beds were comfortable and room was small but we weren’t there for long.

Family_with_children

8/10

Excellent

18 Mar 2026

Megan

Clean room that was small but very efficiently laid out. Excellent amenities in room: table, chair, fold out bed in addition to the queen bed, fridge, microwave, dishes and utensils, nice bathroom. Comfortable bed. Good security (room key needed to access your floor via buttonless elevator) and fantastic location near Times Square with easy subway access. Good buffet breakfast including hot food items but seating was crowded. Hotel was undergoing renovations while we were there in January 2026 so one star off for facilities but should be fantastic once construction is completed. Value priced for NYC.

Family

10/10

Exceptional

18 Mar 2026

Danielle

Great location for time square

Family

8/10

Excellent

17 Mar 2026

Genevieve

Worth noting that there is some ongoing construction at the property (March 2026). The location is fantastic for NYC activities as it is very convenient to transit and walking. The included breakfast was good, although seating was challenging but staff pre-warn you to optimize timing to reduce crowding. Morning rush in the elevators can add substantial time to getting to the ground level of the building!
The staff were very pleasant and very helpful. Highly recommend the location overall.

Friends

10/10

Exceptional

17 Mar 2026

Trinidad Holguin

Awesome location! Luggage storage! Breakfast! Great staff! All a great surprise! Will definitely book that hotel again on my next visit to New York.

Family_with_children

10/10

Exceptional

14 Mar 2026

Brooke

Amazing staff- would benefit from a gym. Great location

Family_with_children

10/10

Exceptional

14 Mar 2026

Osman

Stayed for 4 days and the location couldn’t be better. Close to everything. Free breakfast is always a plus. The only bad thing is the elevators, some times they take a long time and it can get very crowded with guests waiting for them.

Family_with_children

10/10

Exceptional

13 Mar 2026

Salomon

Excellent location. Very friendly staff. Everyone from the Lobby, to the cleaning service, to the breakfast crew. Amazing.
Great rooms. Will return.

Partner

10/10

Exceptional

13 Mar 2026

Barbara

First time in NYC and I was really happy we were able to stay in Home2Suites.

6/10

Pleasant

13 Mar 2026

Pablo

Elevators gets to busy it’s impossible at peak hours

Partner

10/10

Exceptional

13 Mar 2026

Timothy

Great location, excellent staff, and the room was really nice. Would absolutely stay here again.

Friends_and_family Family

10/10

Exceptional

13 Mar 2026

Donald

Close to Times Square and breakfast is excellent. Go early for breakfast.

Business

10/10

Exceptional

12 Mar 2026

Haley

Very updated and clean. Super great and convenient location. We could walk to anything! The rooms were small but nice. Great place!

Friends

8/10

Excellent

11 Mar 2026

Amy

Great location, clean hotel, nice staff! Only downside pillows and bed are not the best

Friends

10/10

Exceptional

10 Mar 2026

QASIM

Very friendly and conveniently located.

10/10

Exceptional

10 Mar 2026

Naomi

Nice rooms!

8/10

Excellent

09 Mar 2026

Tommy

Clean room!
Great location .

Friends_and_family Family

10/10

Exceptional

09 Mar 2026

Dagmar

Mi opinión me encantó

10/10

Exceptional

09 Mar 2026

Shaun

The only thing I would have loved to have changed was to make the temperature lower. The room was a little warmer than I liked. But it was a great place and great location.

Friends_and_family Friends

8/10

Excellent

08 Mar 2026

John

The property had construction going on that caused a power failure upon arrival. Reception was a little chaotic but the staff handled it.

Business

10/10

Exceptional

08 Mar 2026

Kiley

This was a convenient and safe location. Friendly staff, very clean property and room.

Partner

8/10

Excellent

06 Mar 2026

George

Everything was great except the breakfast. The food was blah and unless folks are starving, people would be better off eating elsewhere. The food looks pre-packaged, the bacon was sitting in grease and not very tasty. The staff was great, though.

Self

10/10

Exceptional

05 Mar 2026

Michael

Was amazing

10/10

Exceptional

04 Mar 2026

wigberto

Nice and clean area

Self

4/10

Poor

03 Mar 2026

jose paulo

I would like to register my complaint regarding last night, as we were unable to sleep even half an hour. I also request that you arrange for me to be moved to a different room. I am in apartment 2812, which is connected to another apartment where there is a pet. The pet barked and cried until the early hours of the morning or dragged an object that made a lot of noise on the floor. In addition, there is a door leading to a corridor shared by both units that makes a very loud noise when closed. Furthermore, the air conditioning system in our unit is defective, causing the temperature to fluctuate wildly, and when the ventilation is activated, the noise is loud and unbearable, waking us up all night. Please arrange for a room change. Thank you.

Family

8/10

Excellent

02 Mar 2026

Tracy

The hotel was good but the lobby was very small and always crowded. The elevators were fast but sometimes over crowded. The room key machine wasn’t working so we had to do the digital key which worked most of the time.

10/10

Exceptional

01 Mar 2026

Juliana

Great stay

Family

8/10

Excellent

28 Feb 2026

Rosane

Clean room, breakfast

Family_with_children

8/10

Excellent

28 Feb 2026

Meghan

The room was so clean, staff were great. Breakfast was really lacking and the elevators weren’t great. we got a higher floor due to the construction happening in the lobby.

10/10

Exceptional

28 Feb 2026

Gemma

This is a busy hotel but only noticeable in reception, with the lifts and at breakfast. Breakfast tables turn around quickly and I managed to get a table each morning. The food is adequate and fine for the price of the room. There is an option to take food back to the room. Staff are friendly. Room was cleaned every other day. It was a good size, nice bathroom and with a kitchen area, pull out large table and chair.
I enjoyed my stay.
Only downside is currently no access to the stairs to go down. I understand this is temporary whilst some refurb in reception.

Family

8/10

Excellent

26 Feb 2026

Petronilla

The room itself was quite small, and the elevators were very slow, which made getting around a bit frustrating. On the positive side, the food was very good, the property was clean, and its location was excellent—close to everything I needed.
Overall, while the convenience and cleanliness were definite highlights, the limited space and elevator delays detracted from the experience.

Family_with_children

8/10

Excellent

26 Feb 2026

Shawn

Great location, comfortable room size. Bathroom shower could use som maintenance- some mold growth on shower grout and wall damage from water. But otherwise would stay here again.

Friends_and_family Family

10/10

Exceptional

26 Feb 2026

Romulo

Location is the big factor in staying in NY

8/10

Excellent

26 Feb 2026

Victoria

Well maintained room with good room amenities. The front desk staff were courteous and helpful
The breakfast buffet was plentiful and constantly being refilled.
The mattress on pull out needs replacing which is why I rated 4 stars
Great location for a midtown stay,

Family

10/10

Exceptional

24 Feb 2026

Verified traveler

Perfect

10/10

Exceptional

24 Feb 2026

Adirah

Amazing!! Safe, extremely clean!! Will stay here again!!

Family_with_children

8/10

Excellent

24 Feb 2026

Lynsey

Room was nice. Location is great. Breakfast is chaotic no matter what time you go.

Family_with_children

4/10

Poor

22 Feb 2026

Bruce

The room was fine. The fire alarm going off for 5 minutes at 4AM made it pretty impossible to enjoy the stay and could not get back to sleep. No explanation given.

Self

8/10

Excellent

20 Feb 2026

marie

Rooms are clean. Breakfast was good. Just not enough seating for everyone. I stayed on the 19th floor so when it cametochecking out, we had ti wait a kong time for an available ekevator. They were packed.

10/10

Exceptional

20 Feb 2026

Sunny

Great

10/10

Exceptional

17 Feb 2026

Daryl

Staff on the whole courteous and room was pleasant. A few issues would be the skimping on tea and coffee in rooms and other sundries such as milk. Also the $100 a night security deposit is a bit of a shock although this may have been pre warned and I missed. All that said though the hotel is well located, staff are good and would defo use again.

Partner

4/10

Poor

16 Feb 2026

Jennifer

The elevator was horrible. Took over 25 minutes waiting to go down in the morning. We missed our bus which set everything off by an hour the rest of day. Note to self: calculate an extra 45 minutes for elevator.

Also according to front desk attendants, they don't have 2 beds for a room. They only have 1 double bed and a miniature pull out couch/chair bed.

The room had no circulation and the AC/fan would not turn on. Maintenance replaced the filter, still wouldn't stay on. Only time AC/fan turned on was when I opened the windows. Didn’t make since because it was cold outside and had the thermostat was set for AC/fan.

I will say, location was great! No complaints on breakfast.

Leisure Family

8/10

Excellent

15 Feb 2026

Octavio

Excelente staff ,room very clean ..

Leisure Family

8/10

Excellent

15 Feb 2026

Michelle

The elevator system was intensely inefficient and time consuming. Everything else was excellent, including the front desk staff and house keeping. I’m not sure we would stay there again only due to the assigned elevator system. The volume of backed up people waiting to go up in the lobby was ludicrous. We also had trouble getting an elevator down and had to take the stairs numerous times.

Leisure Family

10/10

Exceptional

13 Feb 2026

Pamela

Great location, breakfast was good.

Leisure Family

10/10

Exceptional

13 Feb 2026

Krystal

Welll I never checked in because I was in a bad car accident

6/10

Pleasant

11 Feb 2026

Loretta

The hotel was conveniently located. Though it’s under construction in the lobby and that made it hard to navigate it first. The elevator situation could be better but I understand why they do it that way to keep up with the massive flow of people that’s going through the hotel each day. The one thing I really do wanna call out is the fact that the couch that integrates into a sleeper is a horrible liability. Basically, when you unfold the couch, which makes a sleeper with a very thin mattress if you sit on the headboard and the couch tilts back. This could very possibly lead to injuries. When I first contacted the hotel about this, I was told they would send someone up. Apparently they did because the couch was back unfolded in the bed, but no one ever said anything to me about it. Later that night, I contacted them again and they said they would send up an engineer. The engineer basically said the couch just operates like that. I then called down to the front desk to let them know that I was told by the engineer that the couch just operates like this I was put on hold. The gentleman came back, told me that. Yes they realize that the couches operate like this that they recommend not sitting on that end of the bed. It’s only lay on the bed that if you need to sit, you need to put it back together as a couch. I asked for possibly a room switch because I didn’t feel comfortable with my child sleeping on that because I could see a possible accident happening

Friends_and_family Family

4/10

Poor

10 Feb 2026

Emma

The heating system was deficient and very loud. I had the shower fixed because there was no hot water at the beginning of my stay, and after the engineer came, it was warmer but the pressure was very low. We had fire alarms going off three different nights during our stay - all were false alarms and started because of pipe issues in the hotel next door, as both hotels/towers share the same fire alarm system. One of the nights, we stayed in the freezing cold lobby (it was -15* C outside) of the hotel for 45 mins before they figured out there was no fire issue. Although free, the breakfast is of poor quality and way too small to host the amount of people that stay at the hotel. A lot of people would take their plates up in their rooms as there was nowhere to sit. Finally, the room was not perfectly clean and cups/plates were not regularly washed.

8/10

Excellent

07 Feb 2026

Kathryn

Friendly quick staff

10/10

Exceptional

07 Feb 2026

Luis

The room aas spotless, the hotel staff was friendly and helpful

10/10

Exceptional