Name: Paramount Hotel Times Square
Address: 235 West 46 Street, New York, 10036, US

Paramount Hotel Times Square

New York Area - NY · United States

100 reviews shown

2/10

Poor

18 Jul 2026

Salam David

very bad

Self

6/10

Pleasant

18 Jul 2026

Joseph

The location is great. Time Square is less than a block away so you can walk to alot of the things to do.

We had problems with the ac and the hot water in our room. They moved us to a different room because the ac could not be fixed. We moved to the new room. The ac worked but we still didn’t have hot water. We let the guest services know, but we never did get hot water in our room. We were there 6 nights. Other guests we spoke to said the same thing.

Family

10/10

Exceptional

17 Jul 2026

Jesus

Great service

10/10

Exceptional

17 Jul 2026

Cristina

Close to everything

2/10

Poor

17 Jul 2026

Leslie

This USED to be a great hotel. Now it feels like a run down version of its former self and the rooms are like prison cells.

Self

10/10

Exceptional

16 Jul 2026

Joanna Vic Amor

Affordable and accessible to everything

Self

8/10

Excellent

16 Jul 2026

Nicole

I actually had French fries in my room, not clean but the location and the amenities are pretty good . It’s very good for the price.

Business

8/10

Excellent

16 Jul 2026

Marjorie

Staff very nice - room was ok and qell situated!

Family

8/10

Excellent

15 Jul 2026

Juliet

Small room but close to all the activities.

2/10

Poor

15 Jul 2026

Christopher

Pictures looks cool, nothing works and rooms are run down

Partner

10/10

Exceptional

15 Jul 2026

Alicia

Room was very clean. Door frames etc are showing some wear I didn’t see previously. Really enjoyed my stay and would definitely stay again.

Self

4/10

Poor

14 Jul 2026

Tim

The location was the only good thing about this hotel. The one ice machine was broken for over five days, no refrigerator or coffee in room.
Air conditioner was an seen better day window unit and noisy, barely kept room cool.
Housekeeping staff were very nice as wellas most of the front desk, but some were rude and did not seem to understand their own billing when asked about charges.
They have a facilities fee, but its unclear what you get for that, as the lack in most standard hotel amenities.

8/10

Excellent

14 Jul 2026

Stephanie

Room area for the 6 person room was sufficient. Bathroom was small, but functional. Our shower had major draining issues, but otherwise, the room was fine.

Friends_and_family Family

6/10

Pleasant

13 Jul 2026

Roger

The location was great. The amenities were lacking. Only had ice on one floor and that was broken. No ice buckets if it did work. I was told to put the ice in a bag. I advised them on my first day, which was last Wednesday that the ice machine was broken. They said they would have somebody look at it. It was still not working Sunday evening when I left. We were charged three dollars plus tax per bag in order to keep our bags there when checkout is 11 and our flight was not until later in the evening every other hotel in the same area of New York has always stored our bags for free.

Family

4/10

Poor

13 Jul 2026

Paulo thadeu

Had an extra 50 dollars fee that i was not aware of!

Self

2/10

Poor

13 Jul 2026

Shawn

I would not recommend this hotel to anyone. People constantly piled up in lobby like zombies. Ice machine didn’t work, and they couldn’t care less. Upset that I interrupted them watching TV or something by asking about the ice machine. Hours to wait for the room’s toilet to be unclogged. Excuse was because of shift change. Went to use lobby restroom and found Urine all over lobby restrooms. Uncomfortable mattresses, probably old or cheap. Hallways were dirty, pictures falling off walls. Desk attendant stopped conversation just to greet an owner or manager. Just a trashy place. Stay away.

Self

4/10

Poor

12 Jul 2026

Antonio

The room was very tight and the A/C did not work properly at all we finally got moved to another room on the last day. Lobby area was very nice and the staff need some working on definitely with communication towards the guest. Bathroom are not enough towels and cleaning services barely cleaning the rooms.

Family_with_children

8/10

Excellent

12 Jul 2026

Stacy

Hotel located very conveniently to everything we wanted to do. It was very clean and staff was exceptional. It was just in need of some minor repairs, but overall was pretty good. We would stay here again.

Family

6/10

Pleasant

12 Jul 2026

Sasha

No washcloths or even plastic cups in the room. One garbage can only. Outlet only on one side of the bed. The ceiling looked like water had leaked at some point and the ac vent looked dirty or in need of paint.

We only needed one night because we were seeing several shows, but if you need more than that, I would recommend to stay somewhere else.

Family_with_children

6/10

Pleasant

12 Jul 2026

Scott

Really nice staff. Great location. Solid Wifi. Rooms are tiny, spartan. 19th floor, no water pressure, cold showers. Resort fee???? Not sure there was anything resort about it.

Friends_and_family Family

8/10

Excellent

11 Jul 2026

Mirta

It was a different experience

Partner

10/10

Exceptional

11 Jul 2026

Nadine

Room was clean, staff were great. So many things close by as it was in time square. Great stay!

Friends

10/10

Exceptional

10 Jul 2026

Mayra

Self

10/10

Exceptional

09 Jul 2026

Susan

Very nice. Great location

Family_with_children

10/10

Exceptional

08 Jul 2026

Dennis

Perfect location

Family

10/10

Exceptional

08 Jul 2026

Dennis

Perfect location!

Family

8/10

Excellent

08 Jul 2026

Jenna

Bed was comfy and A/C worked great. Tiny room, but super affordable and exactly what you need to explore NYC!

Partner

6/10

Pleasant

06 Jul 2026

Luciana

Well located. Outdated room, and bathroom, malfunctioning blackout curtains, very noisy A/C. Courteous staff.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Esther

The location and wonderful personal

Family

6/10

Pleasant

05 Jul 2026

Amanda

The ice machine was broken on the hottest week of the year and never fixed. Bathroom in the room was in rough shape, shower curtain rod pulled out of the wall, toilet leaked, sink was rotten and moldy wood underneath the metal veneer. Not to mention the clattering of the pipes was deafening anytime an adjoining room turned on their water.

Also a note to anyone staying here, it is LOUD all the time - even on the 12th floor, the street noise is definitely not filtered out by the paper thin windows

Family_with_children

10/10

Exceptional

05 Jul 2026

Vasant

The room was clean and good but a bit on the smaller side.

Self

8/10

Excellent

04 Jul 2026

Zaza

My room was clean and comfortable for 1 night.

Self

4/10

Poor

04 Jul 2026

Neil

When we arrived at the hotel, the check in process took a while because there was only one person at the desk. We were able to check in and given a room after about 15 minutes. We went straight to the room to drop off our baggage and the room was about 80 degrees. Went back down and let them know that the ac was not working and they said that someone would come look at it while we were out to dinner. Came back three hours later and AC was still out. While I was waiting in the long line again, there was another guest with the same problem. I requested a different room and the manager, Ariel (sp), said that he had to go check some rooms to see if they were clean before we could move. I grabbed all of our luggage and moved us to the lobby to wait...and wait we did. I was there for 30 minutes until I finally approached the desk again asking where my room was. The manager, Ariel, proceeded to argue with me that he looked for me and that I was no where in the lobby.
Once all of that was taken care of, the next room was small but cold. We stayed here for a total of 4 nights. Great housekeeping staff.
Things I noticed:
No washcloths
No coffeemaker
No TV in the type of room we had
No breakfast offered
Clean and comfortable beds and bedding
Good water pressure
Small room

The last night, the AC went out at 3am. I went down to the lobby again to ask for someone to fix it three times. I finally gave up and packed our bags and left to the airport early. Would not stay here.

Family_with_children

10/10

Exceptional

04 Jul 2026

Yarleen C Vazquez

Once we arrived the desk clerk was super friendly and helpful, we were able to do early check in. Check out was simple and they held our bags for a few hours. Bring cash for that! The rooms were perfect, small room, clean bed, bathroom and a closet with a steamer. At about 4 mins from time square. 10/10

Friends

10/10

Exceptional

04 Jul 2026

Michelle

The room was small for two adults but it was clean, cleaned everyday. Never really sat in the bar area or had any food there so overall lovely hotel 👍

Partner

10/10

Exceptional

03 Jul 2026

Synthia

No voucher for breakfast.

Family_with_children

4/10

Poor

03 Jul 2026

Jason

I would not stay here again. The room and bathroom were not very clean when I arrived. Missing face and hand towels. No Kleenex or extra roll of toilet paper; had to find someone form house keeping and ask for those items. The AC did not work and although I spoke to the front desk several times they did address it and it was never fixed. The front desk staff were completely disinterested in anyone approaching them and acted as if they were being bothered when someone did. They had no sense of customer service or any sense of urgency in helping anyone. Sure, the hotel is conveniently close to Times Square, but is not worth the money. There are much better place in the price point.

4/10

Poor

03 Jul 2026

David

Not great

2/10

Poor

03 Jul 2026

Stan

I've been a loyal Paramount customer since it opened but this visit was the worst incarnation of this hotel ever. Poor staff, dirty room, loud and weird lobby .. great location, poor service and only a shadow of his great unused to be. Goodbye Paramount

Friends

10/10

Exceptional

03 Jul 2026

Amanda

The staff was very kind and helpful! The location was perfect. The pizza next door was the best I've ever had in the city. Everything was clean and comfortable.

8/10

Excellent

02 Jul 2026

Jordan

Satisfied for the price!

Friends

10/10

Exceptional

02 Jul 2026

Alycia

LOCATION was amazing!! Hotel was great. Only con was the all night construction outside the hotel but that’s not the hotel’s fault

Family_with_children

10/10

Exceptional

02 Jul 2026

Carmelo

Formidable

8/10

Excellent

02 Jul 2026

Dorothy

The space was close to so the attractions of NYC

Partner

2/10

Poor

01 Jul 2026

Phyllis

I already wrote about the room that I had.
NO WATER IN THE SHOWER. NO HOT WATER IN THE SINK. I REPORTED IN PERSON TO THE FRONT DESK BECAUSE THE PHONE IN THE ROOM DID NOT WORK. NO ONE CAME TO THE ROOM TO REPAIR THE SHOWER AND SINK.!!

Self

10/10

Exceptional

01 Jul 2026

Jean

The hotel is location is perfect. Walking distance to every show. The rooms are a bit small though. But hey, we were not there to stay in our rooms during the day and at night, we were at the shows. So, it was perfect.

Friends_and_family Friends

6/10

Pleasant

01 Jul 2026

Maria

Excellent location, just 2 minutes from Times Square and close to the subway. The bed was comfortable, the shower worked well, and the hotel was clean.

I stayed for 3 nights for work, but I would only come back for one night for tourism, not for working.

However, the rooms are extremely small, as is the bathroom. There is no proper desk to work at, just a very narrow shelf that barely fits a laptop, and without a nearby outlet, which makes it impractical for business travelers.

An important tip: avoid the interior rooms. There is a very noisy industrial air conditioning unit from the neighboring building, and the noise makes it difficult to get a good night’s rest.

Self

10/10

Exceptional

30 Jun 2026

Asha

Amazing stay!

Self

10/10

Exceptional

30 Jun 2026

Luis

Me gustó mucho el bar y tremenda localización

Partner

10/10

Exceptional

30 Jun 2026

Kenneth

Longtime customer and I will be back soon I hope!!!

Friends

8/10

Excellent

30 Jun 2026

James

Location is top-notch, staff were great, rooms were functional

Family

10/10

Exceptional

30 Jun 2026

Judi

The room was clean and I added on a night and was able to keep the same room. Staff was very helpful and friendly and the prices were very cost effective for my trip. I paid for a basic room and not only did they meet my expectations they surpassed them.

Self

10/10

Exceptional

30 Jun 2026

Kelly

Great locations, friendly staff and nice bar area.

Partner

10/10

Exceptional

30 Jun 2026

Sandy

Staff is so helpful!!

10/10

Exceptional

30 Jun 2026

Jose

Second time we stayed here and everything was perfect!

Partner

10/10

Exceptional

29 Jun 2026

Jana

A good room, friendly staff, great location!

Friends_and_family Friends

8/10

Excellent

29 Jun 2026

David

Excellent location close to tones square and broadway. Love the foyer area for watching the world cup. However room is outdated and needs modernisation

Family

10/10

Exceptional

29 Jun 2026

Astrid

Friends

10/10

Exceptional

29 Jun 2026

Andreas

Staff was excellent! Really Helpful. Location is great!

Family_with_children

8/10

Excellent

29 Jun 2026

Zachary

Good Experience!

Partner

6/10

Pleasant

28 Jun 2026

John

The hotel was in a great location, across the street from where Hamilton play is, and half a block from Times Square. It was very noisy at night, but that is the neighborhood. Only complaints are the the AC could not be adjusted to cool, and I heard other guests making same complaint, and the lobby/bar did not have any television. Since many people were interested in the World Cup, would have been nice to have chance to watch a little. Also, water pressure was low. But for a last minute booking I cant really complain.

Family

8/10

Excellent

28 Jun 2026

Paul

Friends

8/10

Excellent

28 Jun 2026

Bernard-Marc

Très bien situé et tous les ascenseurs fonctionnaient

Self

6/10

Pleasant

28 Jun 2026

Amanda

Arrival was a little challenging due to narrow streets and construction, but manageable. Bell staff was great to store our bags since we got in early (for a fee). Needed a key card to use the lobby bathroom, and only one stall was usable. Standard room is VERY small with barely enough room to put a suitcase on the floor. Outlets in bathroom are inconveniently located on the wall opposite the sink with nowhere to lay a blow dryer. There wasn’t a remote for the tv, and no washcloths in the bathroom (things we could have called the front desk for, but ultimately not worth it since we were there for less than 12 hours.

Friends_and_family Friends

2/10

Poor

27 Jun 2026

ben

Housekeeping just walked into my room after 1 sec of knocking. Doors don't close shut behind you.

Self

10/10

Exceptional

26 Jun 2026

Rebecca

Hotel was clean and located in the perfect spot. We could walk to time square in less then 3 minutes!

Family_with_children

10/10

Exceptional

26 Jun 2026

Susan

Great location. Great atmosphere. Highly recommend.

10/10

Exceptional

26 Jun 2026

Aliaksandr

Great place

Family

10/10

Exceptional

26 Jun 2026

gabriela

Great staff and location

6/10

Pleasant

24 Jun 2026

Viktoriia

Rooms are small, but I think it’s fine for the NYC. The bathroom doesn’t have good ventilation, so when you take shower it gets extremely steamy. Rooms were cleaned every day, and all towels were changed with the clean ones every day too, it was nice.

Partner

10/10

Exceptional

24 Jun 2026

Paola Giselle

No todas las habitaciones tienen microondas ni nevera.

Family_with_children

10/10

Exceptional

24 Jun 2026

Heather

Perfect location

Family

6/10

Pleasant

24 Jun 2026

Donna

The staff was nice, but the amenities were not helpful. There was no coffee. In the room. In order to get face clothes, I had to request them. There were no cups or ice buckets in the rooms.

Self

6/10

Pleasant

24 Jun 2026

June

No chair in the unit, you cannot eat, only small table.

Self

8/10

Excellent

23 Jun 2026

Ashley

Location is fantastic. The vibe of lobby and bakery/bar was delicious. The room was dated, holes in wall from previous portrait or decor and duct tape around window AC unit. But the AC did in fact keep things cool. Was very OK.

Family_with_children

10/10

Exceptional

23 Jun 2026

Beth

No bar.

Friends

4/10

Poor

23 Jun 2026

Saloni

The hotel amenities are terrible. Elevator don’t work properly. Water guard is only available on 4th floor which is small for such a big hotel. No mirror in room. No microwave and refrigerator in room. I’ll not recommend this hotel to anyone.

Family

10/10

Exceptional

23 Jun 2026

Brian M

Best deal in Times Square. Rooms are small and don’t expect a ton of amenities but price, location, and convenience can’t be beat if you are coming to NYC for a few days to attend Broadway shows. It’s my go to whenever I make a theater trip.

Self

10/10

Exceptional

23 Jun 2026

Zorayda

Great place to stay very clean close to Times Square

Family

6/10

Pleasant

22 Jun 2026

Carlos

The TV never worked. And the elevator card reader failed every day.

Self

10/10

Exceptional

22 Jun 2026

Rosalia

This hotel is in the middle of Times Square and close enough to jump on the train when needed. Staff is super friendly and helpful.

Family

8/10

Excellent

22 Jun 2026

Lisneth

Great location!

Self

10/10

Exceptional

22 Jun 2026

Stephanie

The staff got us into our room very early on check in day which was much needed

Family_with_children

6/10

Pleasant

22 Jun 2026

MICHAEL

The property was in the ideal location

Self

8/10

Excellent

21 Jun 2026

Callie

Room was small and outdated with not a lot of amenities however the lobby and staff were excellent. The whole hotel was clean and smelled great and the location was awesome! Would definitely stay again

Friends

2/10

Poor

21 Jun 2026

Kanyarat

It’s old building. Old air conditioner we have to called every night for not working 😅

Friends

10/10

Exceptional

20 Jun 2026

iain

Great hotel, right in the centre of NYC, live music in the lobby, walkable to most major attractions.
Would stay again.

Family

6/10

Pleasant

20 Jun 2026

Charles

WiFi didn’t work. There were walls with holes in them.
It’s good enough for a single traveler for a day or two.
A refrigerator in the room would have been nice.
Charged a resort fee that seemed dubious.

Self

6/10

Pleasant

20 Jun 2026

James

I don't want to add more beyond my star ratings because it would be unfair to the staff who were very helpful.

Family

10/10

Exceptional

19 Jun 2026

Josefina

The rooms were clean, however to small.

Family

10/10

Exceptional

19 Jun 2026

Evelina

Loved it

8/10

Excellent

18 Jun 2026

Leslie

Shower/bathroom was dated. Paint chipping, some evidence of aging but was clean. Being able to pay for breakfast ahead allowed us to save time in the mornings. And it was delicious! Check in staff and luggage storage staff were great!

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Harris

This hotel is extremely convenient for me as a theater lover. The staff are always fantastic especially Nathalie at reception. First rate!!!

Self

10/10

Exceptional

17 Jun 2026

Camila

The staff were so friendly and helpful!

Family

2/10

Poor

17 Jun 2026

Carole

Quite honestly, this was the worst hotel experience I have ever had.

I arrived at approximately 11:00 AM and was met with a lobby full of guests—around 50 people were waiting for their rooms. After standing in line for nearly an hour, I was informed, in a very rude manner, that my room was not ready and that I would need to continue waiting.

After spending the entire day waiting and receiving no meaningful updates, we finally decided to leave around 2:00 AM. Having already traveled all day, we were exhausted. We then spent the next two hours walking around the city with our luggage, searching for a hotel with available rooms. Due to the World Cup, most hotels were fully booked. We were fortunate to find another hotel at approximately 4:00 AM.

Given the number of guests waiting and the inability to provide accommodations, it seemed likely that the hotel had overbooked. Before leaving, I submitted a refund request through Expedia. Despite never being provided a room, the hotel still insisted on charging me for one night. In the end, I was charged for a reservation that was never honored.

This experience was completely unacceptable. I would never stay at this hotel again and would strongly encourage others to consider alternative accommodations.

Friends

10/10

Exceptional

17 Jun 2026

Amy

We enjoyed our staff. Very friendly, efficient staff!

4/10

Poor

17 Jun 2026

Siddharth

Room was one of the smallest, I always got stuck at the lift.

Self

2/10

Poor

17 Jun 2026

Carlos M

Habitación muy pequeña, sin TV, Nevera, Microondas

Family_with_children

10/10

Exceptional

17 Jun 2026

Scotte

The hotel room was clean and nice 👍

Self

10/10

Exceptional

16 Jun 2026

Myrna M

Todo muy bonito, limpio y muy buena atención
Sugiero variedad para desayuno ya que el mismo está estandarizado y el consumidor muchas veces desea variedad dado al perdió que uno paga para la estancia

Friends