Name: Hotel Riu Plaza Manhattan Times Square
Address: 145 W 47th St, Manhattan, New York, 10036, US

10/10

Exceptional

28 Jul 2026

George

From start to finish our stay was fantastic, Wallace checked us in and phoned us once we were settled in the room. Breakfast was fantastic plenty of choices. I would definitely stay here again and would highly recommend it. The room was very modern and very clean.

8/10

Excellent

28 Jul 2026

Kelly

Very nice

10/10

Exceptional

27 Jul 2026

Wilson

Great hotel for your money! Clean, new and close to timesquare.

10/10

Exceptional

27 Jul 2026

Brett

If you want to stay on times square, this is a great place. The hotel was clean, and quiet. We could not tell we were in downtown New York if it was not for the view of the city. The buffet breakfast was excellent. Our room was surprisingly cramped-our 2 queen beds basically filled the entire room. The drop off/pick up situation was a nightmare. If you are using your own car, or a rental, I recommend walking to a distance a few blocks away where there is less congestion.

8/10

Excellent

27 Jul 2026

ivan

Nice hotel and in very close approximity to walk.

Family_with_children

8/10

Excellent

27 Jul 2026

Earl

The Wi- Fi posed some difficulties but other than that everything else was fine

10/10

Exceptional

26 Jul 2026

Wendy

This is our second time staying at Riu. It's a clean, comfortable hotel centrally located. The staff is friendly, and we've had a wonderful stay each time!

10/10

Exceptional

26 Jul 2026

Matthew

Beautiful hotel in the Theatre District. Friendly and helpful staff and modern decor. Great experience

10/10

Exceptional

26 Jul 2026

Katherine

Amazing experience - bathroom design was so efficient, room window view was gorgeous and staff was super attentive and helpful.

10/10

Exceptional

26 Jul 2026

Leona

I thought all the staff was very friendly and helpful. The room was small but clean and the bed was pretty comfortable. A little soft for my taste but still fairly comfortable.

10/10

Exceptional

26 Jul 2026

Evie

Great hotel!!!

8/10

Excellent

25 Jul 2026

Thomas

Good Location

10/10

Exceptional

25 Jul 2026

Sarah

Amazing location

10/10

Exceptional

25 Jul 2026

Tricia

This was excellently situated. The staff greeted me warmly, and the room was spotless and well-equipped with all essentials. The happy hour was a great bonus. I highly recommend staying at the RIU and hope to return soon.

8/10

Excellent

25 Jul 2026

Patricia

Overall the hotel was clean and in a great location. Bed was very comfortable and the staff very helpful. Hotel has over 40 floors and the rooms have floor to ceiling windows so if your not good with heights, try to request a room on a lower floor.

10/10

Exceptional

25 Jul 2026

heather

Central located

10/10

Exceptional

24 Jul 2026

Cynde

Alarm in middle of night was scary could not understand what person was telling us over and over 3 alarms

10/10

Exceptional

24 Jul 2026

Sofie Johanne

We had an amazing stay! We were pleasantly surprised with a spacious suite on one of the top floors, offering breathtaking views of the city. The room was spotless, the beds were very comfortable, and the staff was friendly and welcoming throughout our stay. The location is perfect for exploring Manhattan, and everything we wanted to see was within easy reach. We would definitely stay here again and highly recommend this hotel to anyone visiting New York! Love from Norway🇳🇴

10/10

Exceptional

24 Jul 2026

Amanda

My go to spot each time

10/10

Exceptional

24 Jul 2026

Noelle

Great location. Quick check in. We had an issue with our shower and it was fixed promptly, Staff were unable to help my friend who is severely celiac and just wanted to heat some safe food in a microwave. This was unfortunate, but luckily Friedman’s restaurant was across the street and they are very cautious with Gluten Free meals. Overall would stay again if I could get the same rate we paid!

8/10

Excellent

24 Jul 2026

katherine

Location is excellent for theater and restaurants. The breakfast was excellent with a variety for everyone but there is a charge $25. The room was clean and well appointed but the fire alarms with continuous announcements went on from 12 AM to after 1 AM. The staff are friendly and helpful.

8/10

Excellent

23 Jul 2026

Teresa

Great location!
Fire alarm sounded at 1230AM, staff was quick to announce it was false, but 30 minutes of interrupted sleep.
No ice machines in hotel.

10/10

Exceptional

23 Jul 2026

Michelle

Keep up the good work

10/10

Exceptional

23 Jul 2026

Catherine

Best breakfast!!! And fantastic location if you want to be very close to Times Square.

2/10

Poor

22 Jul 2026

Connie

We arrived late with a 1 yr old, 7 yr old, & 9 yr old. All appeared ok upon arrival (beautiful view, spacious beds, clean bayhroom) & we quickly left to enjoy timeshare. Upon our return as kids were getting into the bed and moving the covers/pillows we discovered several hairs between the sheets, on the covers, and dry ear wax on one of the pillows. It was 1am so I forced my kids to sleep but I did go down after to complain. Was offered room swap but with such young kids we did not accept as one never wants to wake a sleeping baby. Really upset as this was not cheap and the room cleanliness was extremely lacking. Will not go back.

10/10

Exceptional

22 Jul 2026

Quinten

Excellent location and customer service.

10/10

Exceptional

22 Jul 2026

Mohamed

I had a great staying experience, also the hotel location was great for visiting NY. Friendly staff and great facilities.

10/10

Exceptional

22 Jul 2026

VERONICA

Nos gustó mucho, estaba muy limpio y muy buen ubicado y sobre todo todos hablan en español lo cual sirve mucho, en mi opinión estaba super bien todo.

10/10

Exceptional

21 Jul 2026

Davin P

Easy to commute to everywhere

Family_with_children

10/10

Exceptional

21 Jul 2026

Jennifer

Staff was incredibly helpful and friendly. Made my stay easy and comfortable.

Self

10/10

Exceptional

20 Jul 2026

Richard

Hotel was elegant. Staff was very friendly and helpful. Great location. Will definitely stay here again.

Partner

10/10

Exceptional

20 Jul 2026

MANJUNATHA

Gym was bad

Family

10/10

Exceptional

20 Jul 2026

Elaina

Make guests aware they need their key card to use the lights

Partner

10/10

Exceptional

19 Jul 2026

Candis

The breakfast was delicious.The hotel was clean and nice.I would stay again.

Family

10/10

Exceptional

19 Jul 2026

Reymond

The rooms were clean and spacious for an nyc hotel. The staff were all very nice.

10/10

Exceptional

19 Jul 2026

Sylysya

I stayed at Hotel Riu Time Square when I was in New York for the Jayz concert. First of all, the location is literally steps away from the actual big screens and light and main area of Times Square.. it’s the best location you could ask for a hotel in Times Square. Directly across the street about 5 steps from the hotel is a Dunkin’ Donuts, then a few steps away from that is one of the theaters where they were performing the Lost Boys. I took the redeye from Vegas to jfk so I arrived super early in the morning at 7am and when I got to the hotel, they actually let me in my room so I could go to sleep at no extra charge! The lobby is pretty and trendy.. there were a lot of ppl lined up to go up an elevator that took them to the breakfast buffet, I didn’t eat it but it seemed pretty popular. The rooms are small but very modern and comfortable. Super clean and the king size bed was very comfortable. Everything looked new. The bellhop was soooo helpful,. He went above and beyond showing me how to catch the subway to and back from yankee stadium. He was a young Hispanic male with light eyes. I think Jose maybe? The station was about a block away from the hotel. I really appreciated everything about my stay and will stay here again when I’m in New York!

Self

10/10

Exceptional

19 Jul 2026

Kelli

Welcome staff and great location

Family_with_children

2/10

Poor

18 Jul 2026

Ariana

Upon check in no one told me that in order to turn on the AC/electricity in the room your key card must be inserted at all times. Upon learning this, we decided to leave the key in while we were out. We were gone for hours and returned to find our room was 80 degrees. Called the front desk and they sent someone up to help fix the issue, they were in and out a few times but the room never cooled. The front desk let us know if we packed up all our stuff and took it down the next morning, when a new room was available they would take our stuff up for us. The next morning we did just that, waited 30 min for an elevator that never came, seemed like only 1 out of 3 elevators was working. Had to leave our luggage in the room and take the stairs from the 7th floor down to the lobby. We spoke with a woman who claimed she was one of the managers about our issues and she explained that the elevators take long because they use one to take people up to the 5th floor for breakfast, breakfast was included in our reservations but we never attempted to go because you have to go check in on the 1st floor and they take you up to the 5th floor with a special key card, line was always long. I let the manager know I wanted a key card left in the room they switched us into so the ac could be left on and she acted like that was too big an ask. I have 3 children, I could not walk into a hot room again. The new room temperature never got below 72. Worst experience. Never staying here again.

Family_with_children

4/10

Poor

18 Jul 2026

Jacob

Our hotel experience was pretty awful. The hotel was clean and newer so that was generally fine and the location is great as well and the rooms were pretty sound proof. However, due to the buffet breakfast they shut down one of the elevators that goes to the higher floors which ultimately turns into a 20 minute wait for everyone - you wait 20 to get down. wait 5 or 10 to get off the buffer floor and then if you stop back at your room you wait another 20 minutes to get down because everyone is trying to start their day and there aren't enough elevators. Watching hotel guests yell at each other and jam into already full elevators is not the experience I want when staying at any hotel - luckily most are on vacation and not wanting to fight. We were on one of the top floors (41st) and while in a jam-packed elevator it stopped at just about every floor on the way down while 5 to 10 people on each floor looked at us and did the awkward laugh. Of course some were really mad and forced their way into the elevator while we played the how to do we get the door closed because this is not turning to gridlock. So I'd recommend staying at another hotel and RIU Hotels - I'd be happy to provide my feedback more directly - I already did via your email. But I paid thousands of dollars for a few nights and this was an unacceptable experience.

Family_with_children

10/10

Exceptional

18 Jul 2026

Craig

Clean room, outstanding breakfast, and staff are very friendly and helpful

Self

10/10

Exceptional

18 Jul 2026

Layla

Excelente! Gracias

Family

10/10

Exceptional

18 Jul 2026

Annette

Great location clean and wonderful staff

Friends

8/10

Excellent

17 Jul 2026

Joe

Hate the facility fees

Partner

10/10

Exceptional

17 Jul 2026

Deneisha

We had a beautiful view of the city and the iconic New Years Eve ball. The bed was very comfortable and breakfast was delicious. Will definitely stay here again.

Partner

10/10

Exceptional

17 Jul 2026

Omar

Great location, less than a block from time square, great service and staff, very clean, beautiful rooms.

Business Family

10/10

Exceptional

17 Jul 2026

Oren

The staff was very nice and helpful. The breakfast was great, even for me, who eats gluten-free. The hotel's location is excellent. In short, a highly recommended hotel.

Partner

6/10

Pleasant

16 Jul 2026

cristina

There were issues with the elevators. Every time they stopped on our floor they were completely full. After waiting for 20 minutes we finally took the elevator going up just so we can go down.

Family

10/10

Exceptional

16 Jul 2026

Rahmod

Great hotel friendly staff

6/10

Pleasant

16 Jul 2026

Nancy

Sheets was uncomfortable

Family

10/10

Exceptional

16 Jul 2026

Ellen

Enjoyed the hotel! First time there! Excellent location! Staff was friendly and helpful! Will stay again and recommend to others

Friends_and_family Friends

10/10

Exceptional

16 Jul 2026

Percita

We enjoyed our stay at your hotel! Surely be back. Thanks

10/10

Exceptional

16 Jul 2026

Rolyn

Great location. Awesome breakfast buffet

Family_with_children

10/10

Exceptional

16 Jul 2026

Lori

We had a wonderful stay at the Riu Times Square! The staff were incredibly friendly, welcoming, and always happy to help. Our room was clean, comfortable, and exactly what we needed for our trip to NYC.
The breakfast experience deserves special recognition. It was exceptionally well organized from start to finish. The check-in process, moving through the line downstairs, being escorted upstairs, seated promptly, the buffet selection, and the quick clearing and resetting of tables all ran seamlessly. Even with the number of guests, everything was efficient and stress-free.
What truly made our stay memorable were the thoughtful personal touches. Without us requesting anything, the breakfast staff surprised me by singing Happy Birthday, which was such a special moment. Later that day, the hotel also sent chocolates to our room with birthday wishes. These unexpected gestures made me feel genuinely celebrated and showed that the team goes above and beyond to create a memorable guest experience.
Thank you to everyone at the Riu Times Square for making my birthday trip so special. We would happily stay here again and highly recommend this hotel to anyone visiting New York City!

Family_with_children

10/10

Exceptional

15 Jul 2026

Linda

This is my third stay at this hotel. And while here, I scheduled another visit at Christmas time because New York is beautiful in holiday season. Every Hotel employee you come in contact with is so helpful and kind. The rooms are spotless. They are comfortable. Breakfast buffet is fantastic but honestly is on the pricey side. Of course it’s within close walking distance to many restaurants, but there is also a little café, grab and go restaurant right in the lobby of the hotel. I’ve purchased a number of different foods, snacks, and they’ve been excellent. You can’t go wrong choosing this hotel for your stay.

Partner

10/10

Exceptional

15 Jul 2026

Paulo Rogério

.

Family_with_children

8/10

Excellent

15 Jul 2026

Jenny Lee

Line up for elevators
Had to walk down 15 flights after waiting for over 15 minutes .
Sheets worn out and not comfortable

Family_with_children

10/10

Exceptional

15 Jul 2026

Umair Raja

Everything was up to the mark.

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

Erick

Great location right in times Square and very clean

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

Janelle

This was a perfect location for our stay in NYC! The breakfast buffet was a great way to start our day. The staff was welcoming and helpful. The room was great for our family and clean and comfortable. I highly recommend staying here and it is on our list for our next trip to the city.

Family_with_children

4/10

Poor

14 Jul 2026

DAPHNEE'

That hotel is not only overrated, the room are set up for one person. NO room to walk around, internet service was horrible, the shower was not clean. Sufficient toilet papers, stains on towels, loud noises at night, charged for things that I didn't use or had attention to use. $66 was charged for doing nothing. I didn't need or use any of the facilities as staying in NYC has no need for it. The pillow was uncomfortable. The hotel room arrangements is not fire proof. I will never referred or stay there.

10/10

Exceptional

14 Jul 2026

akeeva

Stayed the weekend for the Jay Z concert and it was perfect !

Partner

10/10

Exceptional

14 Jul 2026

Zoe

Great hotel, excellent staff and a great central location. Would definitely visit again.

Partner

10/10

Exceptional

14 Jul 2026

JING

It’s very clean and new.
Location is good.

10/10

Exceptional

14 Jul 2026

ineabelle

Todo estuvo muy bien

Family_with_children

10/10

Exceptional

14 Jul 2026

Brandon

Managed to get us a room on extremely short notice. Fantastic place, great staff, and located right in the heart of Manhattan!

Friends

6/10

Pleasant

14 Jul 2026

Pearl

The hotel is really huge so the traffic of people was higher

10/10

Exceptional

13 Jul 2026

Jolie

Check in and check out front desk staff wasn't friendly.

Family_with_children

10/10

Exceptional

13 Jul 2026

Kenya

I was pleasantly surprised with this hotel. I have only stayed at RIU property internationally and hadn’t heard of this one. It was a very nice hotel in very good location. Literally 1/2 block from Times Square. The staff was very friendly and helpful with all needs. Room was very clean and a decent size in comparison to most hotel rooms in NY. The only thing i could say negative was there’s was no ice machine on any floor. But that was a small inconvenience. I would definitely stay here again.

Friends_and_family Family

4/10

Poor

13 Jul 2026

David

The hotel is well located, nice rooms. Poorly designed toilets. One of my rooms, was not ready for check in time. But most importantly, very poor customer care. Specially Manager Emmanuel and front desk Triana, very rude and unwilling to help, seems that customers are an inconvenience for them. The hotel is nice, but I have had much better experience in other hotels in NYC. Won’t come back.

Family_with_children

10/10

Exceptional

13 Jul 2026

Meghan

Great stay

Family_with_children

8/10

Excellent

13 Jul 2026

Bradley

Location, the smell of their premise.

Partner

10/10

Exceptional

13 Jul 2026

Glen

Loved the location! The room was clean and comfortable. We wished it had a small couch or two chars as it only had one, but that was our only issue. Eveything else was great. We would stay again.

Partner

8/10

Excellent

13 Jul 2026

Yassah

.

10/10

Exceptional

13 Jul 2026

Miriam

Great service, clean rooms, and they're very organized for breakfast which gave us some peace because there are a lot of people!

Family_with_children

10/10

Exceptional

12 Jul 2026

Jim

Excellent experience at the RIU Manhattan Times Square Hotel. The professionalism started the moment we walked into the hotel until we checked out 5 days later. Extremely clean room, comfortable beds and roomy (for a NY hotel where space is gold). Thank you to the entire RIU staff for making us feel comfortable in our home away from home for a week!

Friends_and_family Family

8/10

Excellent

12 Jul 2026

LaBreonna

My husband and I came to NYC for a concert and found the hotel clean and modern. We liked the cafe down stairs for quick bites and drinks. Check in was quick and easy. Staff were all kind!

The only downsides were the shower not getting hot, just warm. There was hair on the floor in the bathroom and one on the bed but just one strand so we did not call down about it. We did not report the water temp because it wasn't simply cold.

I'd recommend for a quick trip and if you want to be close to Times Square. I think we try another RIU property but maybe not a repeat visit here (mainly too congested for our plans).

Friends

10/10

Exceptional

12 Jul 2026

James

Everything was great.

Partner

8/10

Excellent

12 Jul 2026

Sherri

The hotel and room as a whole was very clean but I found the room cramped. There were 2 double beds but they actually were pushed together giving the appearance of one massive bed. There were 3 of us staying together, luckily we were mother/daughter, I would not want this setup for friends. I included the breakfast but found it very lack luster and only ate there once. Would've made out better grabbing a breakfast sandwich from the Dunkin directly across the street. The staff was super friendly and courteous to guest. The lobby lounge was nice to enjoy after a long day of shopping and the grab and go was perfect to take a nightcap to the room. It was a great location for Broadway theaters and central to the subway.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Ann

I’ve been to NYC many times and this location wins my business, for sure! Proximity to tons of things, rooms are gorgeous and so well maintained. Staff was extremely helpful!

Family

6/10

Pleasant

12 Jul 2026

Darveltra

Need ice machine and microwaves

Partner

10/10

Exceptional

12 Jul 2026

Tony

The hotel was clean and convenient for me. When I come back to New York I will be staying there again. The staff was nice and helpful.

Self

8/10

Excellent

12 Jul 2026

Yueting

The location is really convenience for visitors. Hotel is well managed but there is an early check in fee charged if u arrived earlier which I have never been charged this much before.

10/10

Exceptional

12 Jul 2026

Gregory

Everything was top notch! Great location too! I will be back!

Partner

10/10

Exceptional

12 Jul 2026

Claudia

We love this hotel, the staff is so helpful, rooms are big and beds so comfortable, can’t wait to go back

Family_with_children

8/10

Excellent

12 Jul 2026

Allison

Excellent breakfast, comfy beds

Family_with_children

10/10

Exceptional

11 Jul 2026

Carlos

A una cuadra de las gradas de times square.

Family_with_children

8/10

Excellent

10 Jul 2026

Karen

Excellent location and comfortable beds. However, no ice or microwave available.

8/10

Excellent

10 Jul 2026

Kristen

I booked a

10/10

Exceptional

10 Jul 2026

Swaroop Raja Srinivas

It’s good

Family

10/10

Exceptional

10 Jul 2026

Michelle

Gostei de tudo, atendimento , localização !

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

John

Breakfast was well drilled and staff fabulous. Had an issue checking in but was quickly resolved.
Would like some more bathroom amenities- like shower cap, etc but other than that - perfect hotel and location. Stayed on the 47th floor and was so quiet - couldn’t hear other guests or outside noise. Lobby can get very busy and crowded when coming and going.

Family_with_children

6/10

Pleasant

10 Jul 2026

Candice

Late car transfer, elevators too slow/too busy, rooms odd, staff rude.

Friends_and_family Friends

10/10

Exceptional

10 Jul 2026

Hallee

The hotel was in a great location and It was easy to get around. It was very clean, quiet, and comfortable. I would definitely recommend staying here.

Partner

10/10

Exceptional

10 Jul 2026

Nancy R

The hotel staff was welcoming and efficient. The room was clean and the location was convenient to all the tourist stuff. Great place to stay!

Family

10/10

Exceptional

10 Jul 2026

Tanya Mariam

Amazing stay! Hotel was clean, staff very friendly, room a good size, great location a few steps from Times Square steps and the grab and go was perfect for my morning latte. Would highly recommend and come back to

8/10

Excellent

10 Jul 2026

Garrett

There are two Hotel Riu with nearly same name within a couple blocks of each other. We went to the wrong one first which was a pain. The rooms were fine but wierd that the two beds were pushed right up against each other.

Family

10/10

Exceptional

10 Jul 2026

Rosa

Customer service was great!!!

Self

8/10

Excellent

10 Jul 2026

Kelly ANNE

The hotel was nice and room was clean. The employees were friendly. I could never get the main shower head to work, so had to use the small hand-held nozzle. It was also surprising that there wasn't anything complimentary in the lobby, like a big water dispenser. It was 100 degress outside and the only water that wasn't for purchase was a water fountain in the basement gym. A few inexpensive changes could make this place feel much more welcoming. Also, during breakfast hours, one elevator is reserved only for guests that are dining there. It made the wait to get on the elevator 10 minutes, then it stopped on EVERY floor only for guests to find it too full to get on, so the ride down took another 5-10 minutes. People kept cramming on, far exceeding the capacity posted on the wall and I had to get off and take the stairs. Overall, it's a nice place, but nothing special. I would try a different one next time.

Family

10/10

Exceptional

10 Jul 2026

angela

We were only there for the weekend but we enjoyed our stay the hotel room and staff were excellent. We did have some things to learn such as the keycard controlled the electricity and the breakfast buffet wasn’t free. However, it was very organized on how the got us in and provided the service. My disappointment was I was told they had something for everyone and I am vegan and I was very disappointed. They had nondairy milk, oatmeal, bread and fruit so this is what I had to work with for a $25 meal, Even the shop/cafe in the lobby didn’t have anything so that was disappointing. But all in all it was a great stay.

Partner

8/10

Excellent

10 Jul 2026

Jackie

Great location, clean, comfortable, nice cafe coffee bar.

Friends_and_family Family