Name: City Club
Address: West 44Th Street, 44, New York, 10036, US

10/10

Exceptional

01 Aug 2026

Marina

John and Billy and all the front desk staff and bell boys were very helpful!!

10/10

Exceptional

30 Jul 2026

Susan

For the price you can’t get a better location for a midtown trip. Staff were lovely, room was clean and comfortable if a bit tired. Definitely a well priced well located spot. The included breakfast was a nice perk.

10/10

Exceptional

30 Jul 2026

kristin

Myself and my 16 year old daughter stayed for three weeknights. Location was everything. The hotel was very clean. The rooms were cozy and had required amenities. Check the price list before touching anything on the shelf or fridge. The bed was very comfortable. Continental Breakfast was included( mini muffins, croissants, fruit, ect…) It was close to Times Square and the Broadway theaters. I liked that it wasn’t a problem to stop to take a rest or drop things off since it was in the downtown area. Lots of restaurants and food trucks nearby. I would definitely stay here again.

6/10

Pleasant

30 Jul 2026

Karl

The hotel was in an area I wanted to be in for a price I was willing to pay. It was functional and fine. The room was clean but very small and dingy. From the wall and carpet in the hall to the room carpet and wall coverings and window dressing, everything just looked worn and dingy. Great bathroom though! Clean, well-appointed and it even had a bidet which was a surprise. And great towels.
Bed was comfy.

Staff was kind and helpful.
Continental breakfast was treated like an afterthought.

But convenient to subway and theater district without being in the noisy center.

10/10

Exceptional

28 Jul 2026

Chukwudi

Excellent stay. Very nice staff and very helpful. Location close to most great parts of Manhattan. Parking really close to hotel. Would recommend 100/100

8/10

Excellent

27 Jul 2026

Trung

A bit outdated but everything else was great

2/10

Poor

26 Jul 2026

Rosalia

The room was very dusty, me and my family got an allergic reaction and our eyes got really dry from the dust. Black mold was found on the window seats and the bathroom door did not even close properly. The room layout was awkward and no space to move around because the bed was in the middle of the room.

2/10

Poor

26 Jul 2026

Preston

If I could give this hotel 0 stars, I would. Do not stay here.

I’ve been here for three days and have experienced a number of issues. Upon arrival, the bathroom towels were stained and appeared dirty. The air conditioning barely works—my room reached 80°F on Wednesday afternoon despite the AC and fan running continuously. On top of that, the bathroom has a strong mold odor, and the linoleum flooring appears to be in desperate need of replacement.

In addition to these issues, housekeeping entered my room unannounced on two separate days at random times. After multiple unexpected entries, I no longer felt comfortable leaving my belongings in the room.

I attempted to cancel the remainder of my reservation, but was initially told the general manager would not be available until Monday. Since my stay was scheduled from Tuesday, July 21, through Saturday, July 25, that effectively meant I would be unable to discuss a refund before my reservation ended.

After spending hours working with the front desk, they were eventually able to reach the general manager, who confirmed that I could check out at noon on Friday and receive a refund for Friday night’s stay. I checked out at 11:00 a.m. on Friday as instructed, only to be notified by Expedia that the hotel had decided to uphold its original cancellation policy and deny the refund request.

This was a pretty frustrating experience overall and I do not recommend staying here.

4/10

Poor

26 Jul 2026

Daniela

The room was very worn and the floor buckled. Needs updating

10/10

Exceptional

24 Jul 2026

Stephane

Thanks vers good accès a-t-il all attraction

8/10

Excellent

23 Jul 2026

Ricardo

La ubicacion es expectacular, pero el desayuno muy pobre.

8/10

Excellent

22 Jul 2026

Stephane

Breakfast is simple ..muffin croissant only but Coffee hummm loll
Staff is good
Room is simple but on lydia to sleep

10/10

Exceptional

22 Jul 2026

Eduardo

Excelente opcion, precio y calidad asequible

10/10

Exceptional

21 Jul 2026

Aikaterini

We had a great stay at the City Club Hotel when my family was visiting from England. The location was key for us. The amenities were as expected from a centrally-located NYC hotel. The staff were very friendly and accommodating. The check-in and check-out were quick and effortless. Overall, would definitely recommend.

Family_with_children

8/10

Excellent

21 Jul 2026

Jose

Todo muy bien

4/10

Poor

21 Jul 2026

Rania

Breakfast horrible and specially for kids : no bread, hot chocolate, cereals ; juice taste bad. There is a problem in the bathroom: There was a water leak at the restroom sink, and we couldn't sleep all night because of the dripping water.

Family

10/10

Exceptional

20 Jul 2026

Lisa

A good option for a family of five to stay in the city. Good size room, light breakfast, and close to times square, broadway, 5th ave, etc.

Family_with_children

10/10

Exceptional

17 Jul 2026

Marc-Antoine

Thanks to Jay’s great assistance at the front desk

Self

10/10

Exceptional

17 Jul 2026

Demetri

The staff is sweet!!

Partner

10/10

Exceptional

16 Jul 2026

JOSE MANUEL

Es un excelente lugar para hospedarse, bien céntrico y con unas atenciones de primera, lo recomiendo, son muy amables y humanos.

Family_with_children

8/10

Excellent

16 Jul 2026

Lubona

Staff are great

10/10

Exceptional

16 Jul 2026

Serxhan

Everything was so close to main attraction walking distance and parking right across hotel great location.

Family_with_children

10/10

Exceptional

15 Jul 2026

eva

Really great spot. Everyone was welcoming and helpful

Partner

6/10

Pleasant

15 Jul 2026

Liana

Front desk wasn’t nice
The room is not as pictured
Not clean at all
Too expensive for what it is.
Terrible breakfast!!! Everything was old

Self

2/10

Poor

14 Jul 2026

DEXTER JOSE

A/c.not working properly. Thats the reason why theres E-fan at the room.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Corey

Clean rooms. In room bar prices were reasonably priced.

Self

8/10

Excellent

14 Jul 2026

Christina

Perfect Location, Amazing Staff! Only complaint I would have is the breakfast , it's not really breakfast more like snacks , coffee, juice , fruit , yogurt , miniature muffins, croissants.

Family_with_children

10/10

Exceptional

14 Jul 2026

Katherine

Nice boutique property that was clean, quiet, nice decor.

Self

8/10

Excellent

14 Jul 2026

Gabriela

The hotel has a wonderful location. It’s just a few blocks from Times Square and many other major attractions. The staff was very friendly and helpful, and having a 24/7 reception was definitely a plus.

My room was on the 6th floor, and I think it could use some renovations. As soon as you enter, it feels quite dated, and the furniture was worn and not in the best condition. The sofa bed also had some noticeable stains, which was disappointing.

The complimentary breakfast is good, they offer yogurt, coffee, some juices and some sweets and croissants.

Thanks to the staff for being so nice!

Partner

10/10

Exceptional

14 Jul 2026

Timmeon

Exceptional hotel in an exceptional spot for an exceptional price. Plus it has free breakfast! The amenities are 10/10. There is a fridge and tray filled with beverages and snacks that you can choose from for really good prices.

This was just a great stay, and I will definitely stay again

Business

10/10

Exceptional

13 Jul 2026

Thomas

This property is located in a safe area and close to all

Self

8/10

Excellent

13 Jul 2026

Carlos Alberto

Good for the price but can be better

Family_with_children

8/10

Excellent

13 Jul 2026

Destin

Perfect location for tourist. Room was spacious. My thermostat was a lil faulty (i like my room very cold when I sleep), but other than that, I enjoyed my stay.

Self

10/10

Exceptional

12 Jul 2026

Marilyn

Good

Partner

8/10

Excellent

11 Jul 2026

Mary

Jay, was amazing! The room and bathroom were a decent size for Manhattan.

The location was excellent if you were interested in being close to Times Square and Broadway.

Self

2/10

Poor

11 Jul 2026

Mike

The room keys stop working at least twice a day. They do not ask for ID to get new keys.

My suggestion, go up the unguarded elevator, pick a room, then go ask for the keys to it. Worst case, you can steal whatever you want from that room. Best case, free stay!

6/10

Pleasant

10 Jul 2026

Louis

The staff was excellent, the room was cleaned every day the only major problem was with that the room was very old fashioned. I am not exaggerating I felt like I was in a plane because of how loud the AC was.

4/10

Poor

10 Jul 2026

Edgar

No good experience and no good A/C at the rooms

Family_with_children

6/10

Pleasant

10 Jul 2026

Penny

The location was excellent!
It was my first time staying in a hotel room with no closet and no ability to hang my clothes. This I found very odd!!

Self

2/10

Poor

08 Jul 2026

Patrick

Was charged $39 after my stay and never received an itemized bill or any communication after I asked about the reason for the charge. I will update if they respond, but I'd avoid unless you want random charges after your stay.

10/10

Exceptional

07 Jul 2026

Gabryelle

Good location. Friendly staff. Parking was a little confusing for somebody not from here but other than that would stay again.

Partner

10/10

Exceptional

06 Jul 2026

Luisa

Realmente me gustó mucho la ubicación y que todos los días limpiaban l habitación. El personal es muy amable.

Family_with_children

10/10

Exceptional

05 Jul 2026

Mariajose

Our stay was great. Family of 5 (3adults, 2 kids). Our first room the A/C did not work and toilet was leaking, the staff did give us 2 fans for night 1 and reimbursed us for this night. The next day we were given a suite which was a great accommodation mostly for the A/C the difference was amazing and refreshing especially in this NYC 100+ heat wave that came in July. Overall this hotel needs a lot of upgrading, the breakfast is a very very simple breakfast with muffins, juice, water, mini donuts and yogurts. If you just need a place to sleep this is for you, but if you're looking for that \"wow\" experience this is not for you. The bests and sheets have stains, toilet leaks, broken beds, hotel was very outdated but overall the staff make up for it very sweet, very accommodating, very reasonable, and overall we kept hearing \"we want you to enjoy your trip\" which everything was better because of them, they made this stay worth it.

Family_with_children

10/10

Exceptional

02 Jul 2026

Antonio

Amazing

Friends

6/10

Pleasant

02 Jul 2026

Gia

The property - elevator, rooms, has seen better days. Wall paper old, yellowing and raised in some spots. There was a large micro suede bench with quite a few stains. Mini fridge door was filthy. The room size was great and the bathroom was fine. Air conditioning in the room was a beast - great.

Staff I encountered were great.
Breakfast - eh? Mini muffins, mini yogurt.

You can hear the action on the street really well because it has original old windows. Fair trade for me - the windows look gave it an old school feel.

It is time for 'glow-up' on the rooms.

Self

6/10

Pleasant

02 Jul 2026

Edgar

I was under the impression that breakfast was going to include some kind of eggs. It was just pastries, coffee and oranges.
Also, I was surprised for a $400 deposit. On checkout I was told that I was not going to receive the entire deposit because of $25dlls daily fee plus another charge.
I never get those when I reserve thru expedia. This a hotel fee that I was not informed of on check in.
The location, cleanliness were great.
Thank you

Family

2/10

Poor

02 Jul 2026

Cristina

I am extremely disappointed with both Hotels.com and the City Club Hotel. Hotels.com did not take responsibility or provide meaningful assistance when an issue with our reservation and stay arose.

The most serious problem was a clogged shower that we reported to the front desk. Unfortunately, the issue was never properly addressed. We discovered that water from the sink and bidet was backing up into the shower, along with visible bodily fluids, creating an unsanitary and potentially hazardous situation.

Instead of sending a qualified plumber, the hotel sent a bellboy to address the problem, which was completely inappropriate and ineffective. The issue remained unresolved throughout our stay.

When I later contacted Hotels.com for assistance, the hotel falsely claimed that I had never reported the clogged shower. The hotel should review its surveillance footage and internal records to verify that the report was made.

The lack of honesty, accountability, and concern for guest health and safety was unacceptable. I was equally disappointed that Hotels.com did not advocate for its customer or help resolve the situation.

New York City has many excellent hotels that prioritize cleanliness, guest safety, and customer service. Unfortunately, my experience with City Club Hotel fell far below those standards, and I would not recommend staying there.

Partner

10/10

Exceptional

01 Jul 2026

József

Ok

2/10

Poor

30 Jun 2026

Joé

Nous avons demandé pour des ''in'' pour le stationnement aucune réponse, nous avons demandé une chambre avec lit double ils ont refusés, le petit déjeuné était horrible, la chambre était correct, le matelas était fini, sérieux pour le prix exorbitant, il y a beaucoup mieux ailleur

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Morgan

The nicest room I’ve ever stayed at in NYC! All amenities were there and an affordable price! Gorgeous spacious rooms and bathrooms. Fantastic location too! We will be back!

Partner

8/10

Excellent

29 Jun 2026

LYNN

We enjoyed our stay there

Partner

10/10

Exceptional

28 Jun 2026

Miriam

Staff was really nice but the rooms aren’t all that clean and

8/10

Excellent

28 Jun 2026

Amina

Staff was very helpful and professional.

Partner

4/10

Poor

27 Jun 2026

Derrick Butler Jerome

I only liked the hotel due to the fact that it was in the center of Manhattan and easy access.
The rooms need to be more cleaner and very much renovations needed.

Partner

2/10

Poor

26 Jun 2026

Ofelia

The counter people are amazing but the rest not

Self

8/10

Excellent

26 Jun 2026

Matt

Good location, parking was not self park, and breakfast was terrible.

Friends_and_family Family

8/10

Excellent

24 Jun 2026

Michael

For a budget hotel it is exactly what you want. The beds are decent, the rooms are clean, and you have a private bathroom. The rooms are small and spartan but for the price it is hard to beat. I stay at this hotel once a month or more when I'm in town for work, it's always the first hotel I check for availability.

Self

8/10

Excellent

24 Jun 2026

Kathleen

Nice and comfortable. Great.

Friends_and_family Friends

8/10

Excellent

23 Jun 2026

Shea

Adequate accommodations in an older building. Has everything you need.

Self

8/10

Excellent

23 Jun 2026

Cas

The electrical outlet in the bathroom (708) did not work

Self

4/10

Poor

23 Jun 2026

Meehyun

Yes

Self

4/10

Poor

22 Jun 2026

Iqbal

The third-class breakfast was very disappointing. The coffee room and sofas were dirty—I didn’t even feel like sitting there. The room key card was useless; it hardly worked, and I had to try many times before the door would open. Some of the staff were nice, while others were rude. Overall, I did not like my experience at all.

Partner

10/10

Exceptional

21 Jun 2026

Keirsten

Great location

4/10

Poor

21 Jun 2026

Gus

Room was billed as luxury. And we paid a luxury price. Sink was peeling, mattresses were too big for the frames and flopped over on the sides. Lots of tiny lights, one was falling onto the torn headboard. AC was stuck at 72deg. Everyday we had to go down to the reception desk to ask for new door cards bc they stopped working. We tried to leave after we discovered all these issues but the “manager” refused a refund. We booked this hotel because they had a daybed. It was more like a bench and the window around it was damaged. There’s more but just book elsewhere. Bellman was very courteous

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Adam

The staff was probably one of the nicest most helpful staff I’ve ever experienced at a hotel, they provided me with a completely upgrade and champagne for a special occasion. Many amenities and the restaurant next door is a must try. Great hotel, great staff.

Friends_and_family Friends

10/10

Exceptional

20 Jun 2026

MARC

Nicely appointed rooms; complimentary water; and complimentary breakfast. It was a last minute reservation and the property did NOT disappoint.

Self

8/10

Excellent

19 Jun 2026

Nese

The hotel was in a great location, and we really enjoyed our stay. We stayed in a duplex suite, which was modern, spacious, and beautifully designed. I stayed with my family of five, (my husband, our three daughters, and me) and we were very comfortable throughout our stay. My daughters absolutely loved the room and the overall experience.
The only downside was that the couches were very old and noticeably dirty. I was honestly surprised by their condition, especially considering how modern and well-designed the suite was. Additionally, the bathroom door on the second floor was difficult to close, which was a minor inconvenience.
Other than those issues, we were very satisfied with our stay. The suite was unique, stylish, and perfect for a family, and we would gladly stay here again.

Family_with_children

2/10

Poor

18 Jun 2026

AMEER HUSSAIN

The room was filthy and had a strong unpleasant odor upon arrival. To make matters worse, the air conditioner produced a constant loud noise throughout the night, making it difficult to sleep. The overall cleanliness and maintenance were far below expectations. I would not recommend this hotel and would not stay here again.

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Karin

Nice deluxe place.

Self

2/10

Poor

16 Jun 2026

Alina

Very outdated rooms and do not look like the photos. Ceilings and walls stained and coming undone and carpet peeling. Shower water not draining well

Self

6/10

Pleasant

15 Jun 2026

Alan

Room was small. Breakfast was very basic. Plumbing was a bit noisy... however, for the discounted rate, it was a fine enough experience.

Friends_and_family Friends

8/10

Excellent

13 Jun 2026

Naglaa

This hotel is in a great location, the front desk staff was extremely kind-especially Jilal!

8/10

Excellent

13 Jun 2026

Karen

Hotel OK, the location is very good.

Family_with_children

8/10

Excellent

12 Jun 2026

Juan Carlos Vega

Lo más que me gustó fue la ubicación.

Partner

6/10

Pleasant

11 Jun 2026

Robert Louis

The room was clean. Water pressure was amazing. Breakfast was fine - nice little pastries and coffee. I couldn't affect the climate and so I was a little warm. The windows, when curtains raised, literally had a brick wall a meter behind them. Probably normal for NYC, but strange to me. :) I would stay there again. My wife would not. :)

Self

6/10

Pleasant

11 Jun 2026

Lisa

This is a well-located, basic hotel an easy walk from Grand Central Station. The hotel is pretty run down - but the rooms were clean and spacious. A decent option for a (relatively) inexpensive, central hotel in NYC. Staff are friendly and helpful.

Self

4/10

Poor

10 Jun 2026

Joe

Pros: location is great, good water pressure, bed was comfortable
Cons: needs major TLC, our keys never worked-needed to be rekeyed multiple times per day,a/c was loud and didn’t work at first

Partner

8/10

Excellent

10 Jun 2026

Nichole

Convenient location near Times Square

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Michael

Just to say that the check-in and the staff J and Billy were amazing. Definitely will be staying here again.

Partner

10/10

Exceptional

08 Jun 2026

Kyiell

Very clean,
The ac
Worked which was great! The little
Couch in our room had some old grease spots on it!

Friends

8/10

Excellent

08 Jun 2026

David

Great midtown location, friendly staff

Self

10/10

Exceptional

08 Jun 2026

Felix Colon

The staff was great, the room was clean.

Partner

8/10

Excellent

04 Jun 2026

Cindy

The property is worn down. The bathrooms need to be remodeled. The air conditioner did stop working but they go fix it. The TV didn’t work right and did turn on and off in the middle of the night. Staff was amazing. They were very helpful and very friendly

Family_with_children

10/10

Exceptional

02 Jun 2026

Antonio

The family room was excellent for our family.

Family_with_children

8/10

Excellent

02 Jun 2026

Frank

Good location. Staff service not great. Rugs were quite dirty, especially in the elevator. The bed was good, the pillows were good, the bathroom was functional, and the shower's water pressure was amazingly powerful.

Self

10/10

Exceptional

01 Jun 2026

Supawat

Great location and amazing staffs

Self

10/10

Exceptional

01 Jun 2026

praveen

Location was too good

Family_with_children

10/10

Exceptional

31 May 2026

Anouar

😎

6/10

Pleasant

31 May 2026

Marcela

Whole property can be updated and better maintained, very dark rooms and we found hair from previous guests in the bed couch and mostly everywhere.
Breakfast says it is included but only pastries are served, no eggs no protein.
The shower head and pressure is greats. For the same price I think there are many other options in the city.
Mattress too soft for us and bed is not queen, it’s double, bear in mind if you are a couple and husband is tall.
Overall acceptable but not for a long stay

Friends_and_family Family

10/10

Exceptional

30 May 2026

Pedro Pablo

Breakfast maybe should be a little more real Breakfast like eggs, oatmeal, sausages.it was good too. At check out
They offered the luggage storage for free, ver awesome service to go out and enjoy the city.
Thanks to all the excellent staff .

Partner

8/10

Excellent

30 May 2026

Nick

Had a great and quick stay here and really enjoyed it. Was very reasonably priced and the room was small but didn't feel too small. The only issues I had were finding the place, as the entrance is tucked in between two larger hotels, and then the floor of the bathroom was clearly suffering from their insanely strong water pressure and lack of a good shower curtain that touched the floor. While I did love the classic shower handle that controlled the heavy pressure as an option, even turning it low would still spray the floor a bit and it had messed up the tiles right as you step out. But aside from the few issues, the minibar was fully stocked and wasnt crazy prices which was convenient. I would have liked a more extensive complimentary breakfast as well but the small pastries and coffee were nice enough. Otherwise good location right near Bryant park and times square, Would come thru again!

Self

10/10

Exceptional

28 May 2026

Adam

Great place to stay in midtown

Business

8/10

Excellent

28 May 2026

Richard

The place was cozy Poor breakfast for such expensive place Staff friendly and room clean

Self

10/10

Exceptional

28 May 2026

James

Perfect base for exploring Manhattan. Price very reasonable compared to other hotels on the midtown location. Would definitely use again

Family_with_children

10/10

Exceptional

27 May 2026

HUGH

Fabulous location for midtown & theaters. Great price for a luxurious & comfortable room with a breakfast. I’ve stayed her a number of times of times and will look forward to to a return

Self

10/10

Exceptional

24 May 2026

Davena

It was ok

Friends

6/10

Pleasant

24 May 2026

Antonia R.

The room was small. The bed was rock hard. You had to be careful exiting the shower, a little water and it was like a skating ring! The room needed a major upgrade!
I was overcharged upon check-in, and I have NO pets!!!
The free breakfast was meh!

Partner

4/10

Poor

23 May 2026

Kara

The room had many things that needed to be fixed and they used duct tape as a fix. The floor was uneven in the bathroom and felt like it would cave in at anytime. The king bed needs to be replaced, it’s sunk in and not flat. No ice machine, have to ask for it. The keys kept deactivating and we had to get them activated several times. Some of the staff was kind and others were not so nice. Overall, I would not recommend or stay here again. The only benefit to this hotel was the convenience of being so close to Times Square and the subway station.

Family_with_children

10/10

Exceptional

22 May 2026

Lorenzo

Amazing value for NYC. Great location, large comfortable rooms and cheerful staff…plus free breakfast. I have stayed many places in midtown and this is by far the best.

Self

6/10

Pleasant

21 May 2026

Lalit

It’s a very old building and it’s not worth the price you pay other than the fact that it’s walking distance to Times Sq.

Partner