Name: Residence Inn New York Manhattan/Times Square
Address: 1033 Avenue of the Americas, New York City, 10018, US

10/10

Exceptional

19 Jul 2026

Emily

The staff were very helpful and kind. Our

8/10

Excellent

19 Jul 2026

Janette

Very nice location. I would have given it a 5 star, but we had problems checking in. Travelled with family, booked 2 rooms, they gave us an adjacent rooms so we will be close to our kids. First room was available at 1600, but we had problems because the other room wasn’t available til almost 6pm. We requested for another room but they said they were fully booked. After a long flight, we expected to be checked in at 1600, but we didn’t get to our room til 1745

Family_with_children

10/10

Exceptional

19 Jul 2026

Guadalupe

Have been to nyc many times and this has been the best location so far. The included breakfast was a great surprise. Loved that we were right by Bryant Park and one of my favorite coffee shops around the corner. Will absolutely be back next time we are in nyc

Family

10/10

Exceptional

18 Jul 2026

Josh

For an older hotel this one is a gem! Such a great location and the staff is one of a kind! Elevators are slow, but everything else makes this hotel a great place to stay in NYC!!!

Family_with_children

4/10

Poor

17 Jul 2026

Perla

The property was great for the value, however, it is poorly maintained. We specifically chose this hotel due to having a son with food allergies and needing a refrigerator to keep food in the room for him. We didn’t realize the refrigerator wasn’t working- most of the food spoiled overnight. We had to switch rooms and we’re not offered credit for the inconvenience.

Family_with_children

10/10

Exceptional

17 Jul 2026

Vu

We had a wonderful stay at this hotel during our family trip to New York City. The staff truly went above and beyond to make us feel welcome. We arrived very early after an overnight flight, and they were kind enough to accommodate us with an early check-in about 5 hours ahead of the normal check-in time, which made a huge difference for our family.

We also needed a portable stove due to dietary restrictions, and the staff helped us with one without hesitation. Everyone we interacted with was friendly, professional, and always willing to help.

The room was clean, comfortable, and well maintained. The complimentary breakfast was a great way to start each morning, and the location was excellent—within walking distance or a short subway ride to Times Square, Bryant Park, Penn Station, restaurants, grocery stores, and many of New York City’s major attractions.

We truly appreciated the outstanding hospitality and would definitely stay here again on our next visit to NYC. Highly recommended!

Family_with_children

10/10

Exceptional

17 Jul 2026

HEUISUL

Excellent site and comfortable amenities.

8/10

Excellent

17 Jul 2026

John

Good location and excellent breakfast!

Family_with_children

6/10

Pleasant

15 Jul 2026

Vanessa

Check‑in was quick, but the receptionist was short and seemed irritated with his colleague. The room was great for the price. The A/C and the safe didn’t work, and it was hard to reach staff to fix the issues. The elevator was extremely slow, and since there was no way to take the stairs up, we ended up taking the stairs down almost every time—thankfully we were only on the 5th floor. Breakfast was good, with American food and plenty of hot and cold options.

Family_with_children

10/10

Exceptional

15 Jul 2026

Lida

Very nice staff and helpfull

Family_with_children

6/10

Pleasant

15 Jul 2026

PARDEEP

Commode seat have breaks , rooms were clean
Staff was very helpful
Breakfast was great

Family_with_children

10/10

Exceptional

15 Jul 2026

Lyndon

Breakfast and staff👌

Family

8/10

Excellent

14 Jul 2026

CARINA

The breakfast was ok, the pancakes were a little hard. There were a lot of people. Hard to find a spot to eat.

Friends_and_family Family

8/10

Excellent

14 Jul 2026

Melissa Masako

Stayed for 5 nights to sightsee and see a concert. One of 4 elevators was down which made it a bit of a challenge to get up and down from higher floors. We ran out of body wash halfway through our stay and it was not refilled even though the room was cleaned. The AC was struggling to keep up with the summer heatwave, but we managed. We saw a roach on the wall in the breakfast area. But other than that, the staff were incredibly helpful and kind. The hotel was super convenient to the subway and other points of interest. Would consider staying here again.

Family

8/10

Excellent

14 Jul 2026

Tami

The staff were extremely helpful. Food was decent. Location was stellar. Elevators were packed but fast. Beds were comfy. We enjoyed our stay.

Family

8/10

Excellent

13 Jul 2026

Christie

Centrally located. Walking distance to subways system, Moynihan Train Hall, Times Square, Bryant Park, Madison Square Garden, Empire State Building (we also walked to Central Park though it’s a little further).

Staff was very friendly and helpful.

Room was considerably more spacious than most standard NYC hotel rooms.

Breakfast was great with a decent variety for a hotel buffet that is included.

Family_with_children

10/10

Exceptional

13 Jul 2026

helmand

Clean room and very friendly helpful staff.

Family_with_children

10/10

Exceptional

13 Jul 2026

Tara

Best place to stay in NY. Great views, great location, and the best size room in town.

10/10

Exceptional

12 Jul 2026

Misty

What a fantastic location right across from Bryant Park. Short walk to Times Square and Broadway shows. We especially liked the close proximity to food and dining and a Whole Foods Market. The room was comfortable and well appointed. The beds and linens made for an easy night's rest. The staff were very helpful and polite. We only ate breakfast once but there were many options, ample dining space with great views, and the food was quite good. Overall an excellent stay. Would highly recommend and would love to stay here again.

Friends

10/10

Exceptional

12 Jul 2026

Matthew Paul

Perfect location! Great breakfast and room had an amazing view

Family

10/10

Exceptional

12 Jul 2026

Carey

Very nice properly. Clean, fantastic breakfast. Close to subway. Would recommend.

Family_with_children

10/10

Exceptional

12 Jul 2026

Nancy

Great location for seeing much of upper Manhattan on foot. The big bus is easy to access for lower Manhattan. Breakfast was great with many options to choose from. Staff is wonderful and helpful with directions. We needed an acute care for our granddaughter and staff directed us to an acute care just a few blocks away. Would definitely recommend for anyone visiting NYC.

Family_with_children

2/10

Poor

11 Jul 2026

Murugesan

Rooms are good and neat. House keeping is good and located very near and breakfast was good. Worst part is microwave Owen, ac, coffee maker, telephone, WiFi, dishwasher are not working. They will give different room that what u book. Check for bed sizes and this is not for one. We three families booked and every one got same issues. Dishwasher started to give bad smell when informed they did not fix it. Have to keep on bugging them for anything. Worst maintenance. Nice property but they are wasting

Family_with_children

10/10

Exceptional

11 Jul 2026

Satarupa

Clean room. Nice Staff. Good breakfast options and very close to Times Square and other attractions via subway connectivity.

Friends_and_family Family

6/10

Pleasant

11 Jul 2026

Alfred

The cleaning service did the bare minimum and I had to call twice to get soap, toilet paper and towels

Family

8/10

Excellent

11 Jul 2026

Gina

I loved the location of the hotel. A couple of blocks from Bryant Park, Herald Square, Times Square. It was clean, spacious and the hotel staff were always friendly and welcoming. I didn’t really like the breakfast too much since they served the same thing every day and I was there for 7 days. I ended up getting breakfast elsewhere bc I just couldn’t stomach the food after a couple of days. The elevator situation was also a bit difficult. I was on the 32nd floor and there were only 4 elevators in operation so they were always crowded during peak hours.

Family_with_children

10/10

Exceptional

10 Jul 2026

Patricia

My family and I really enjoyed our stay. Being our first time in NYC we were overwhelmed by it all but the staff was super nice, knowledgeable and helpful. The room was VERY clean and kept up to high statdards. The breakfast was great 👍. The hotel had large variety of food

10/10

Exceptional

10 Jul 2026

Yongsang

It is located in the best place. All staff are kind. I strongly recommend this hotel to you.

Family_with_children

8/10

Excellent

10 Jul 2026

Clint

Great size room - with a kitchenette and refrigerator. Excellent for New York City! Breakfast was standard fare, nothing special but certainly not terrible.

A definite option for future visits to the city.

Family_with_children

10/10

Exceptional

09 Jul 2026

Luis

Vale la pena quedarse aqui

Friends_and_family Family

6/10

Pleasant

09 Jul 2026

Christy

Staffs is friendly, old buildings need more maintenance. The elevator need go be upgraded.
The services was slow. The location are perfect and convenient. The breakfast was okay and need to change daily for the guests who stay longer than one day.

Family

10/10

Exceptional

08 Jul 2026

Julia

Staff were fabulous. Manager was so kind to me with my silly credit card and ID issue. What a prince! Every staff was so helpful, friendly and always went the extra mile. Breakfast was ample. You can get cheap-o brekkie everywhere in NYC, so that alone is not a reason to stay. Biggest reasons are the staff and comfy bed. I had room 1110 and it was super quiet. Room was quite large too! Bummer was only 3 elevators worked. That’s not good for a busy place! Love the mini kitchen. Shower worked well. Would stay again!

Self

10/10

Exceptional

08 Jul 2026

Prashikshit

Friendly staffs, great location. We really enjoyed our 4 nights stay here.

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Prashant

Good hotel in great location

Friends_and_family Family

8/10

Excellent

07 Jul 2026

harry

As always, great location. Nice breakfast bar (a whole floor). Great front office staff. Helpful.

Family

8/10

Excellent

07 Jul 2026

Saleem

I stayed from the 1st - 6th July. Overall the location was excellent, the staff were very pleasant throughout.

My biggest issue was the elevator wait time. Yesterday (morning of the 6th)I had to checkout, I waited 35 mins for the elevator as I was staying on a higher floor and it was not an option to use the stairs. For the duration of my trip, this was the case (average 15 mins wait for elevator. I would not stay here again because of this.

Partner

8/10

Excellent

07 Jul 2026

Adam

Very convenient location located on the corner of 39th and 6th, close to MTA stations. However, if you want to avoid the tourist trap that is Times Square, during the summer FiDi is less busy and less busy. Room was quiet, the free breakfast was good, for being included. Only issue I had was being on the 18th floor and with an elevator out of service and another being worked on, waited 25 minutes on the floor, until I decided to take the stairs down. Mind you I was also carrying a 4 year old in one arm and a 50lb suitcase in the other hand. Other than that, I would recommend, room gives you a large fridge, sink, microwave, dishwasher. I can’t fault the pull out mattress comfort, because it’s a pull out mattress, just be careful when switching positions as you normally would or you’ll get a bar in the back and a spring in the elbow, LOL.

Family_with_children

8/10

Excellent

07 Jul 2026

Jeffery

Great breakfast! Convenient to Times Square and train station.

Family

4/10

Poor

06 Jul 2026

Puneeth

Paid onsite parking is big drawback. Having to pay so much for parking in addition to already expensive nightly room rate is a big negative. Also, the AC in rooms were not functioning well as the temperatures were not going below 72/73. In one of the rooms we rented, 1004(rented from Jun 30th to July 4th), the AC had an issue where water leakage occured. The hotel staff put a blower to take care of it which made the room even hotter. This was a big inconvenience on a very hot summer time. Staff didn't offer any compensation for tuis inconvenience what so ever.

Friends_and_family Family

4/10

Poor

06 Jul 2026

sandeep

Paid parking is big drawback. Having to pay for parking even after paying so expensive nightly rate for rooms is a big negative. Also, one of the rooms we rented had AC issues where some leakage happened and a blower had to be setup to dry it and caused lot of inconvenience due to no AC on a very hot summer.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Noé

A nosotros nos gustó el lugar

Family_with_children

10/10

Exceptional

06 Jul 2026

Annie

Great place to stay in the city, close proximity to all the things my family wanted to explore. Very family friendly, I felt complete safe when walking around late at night or early morning (for any women reading this), so many food options around this hotel.

The breakfast was excellent, so many options to eat, the dining room was spacious and it was nice to be able to watch the World Cup matches in the lounge.

The room was nice, clean and spacious. It was 2 beds with kitchen and bathroom. It was good size for a family of 4.

Family

10/10

Exceptional

06 Jul 2026

Jason

We had a GREAT stay the the Residence by Marriott. We were able to get off the train at Grand Central Station and make the short walk to the hotel. Checked in a bit early and were very impressed with everything in this hotel. Our room had two twin beds and kitchen (no stove) with nice views of the city. It was a short walk away from Times Square and Broadway. About a mile from Central Park. Breakfast was about as good of a hotel breakfast as we have ever had. They had water available in the lobby (it was HOT!). When we got delayed in Central Park, hotel staff gave us a late check out and held our bags until we had to leave for our departing train. Excellent hotel!

Family

6/10

Pleasant

05 Jul 2026

Vijayalakshmi

The breakfast buffet can have bigger space it was very crowded - vegetarian options (no eggs) were very very limited. The elevator we had to wait sometimes for more than 15 minutes only two were functioning at a time

10/10

Exceptional

05 Jul 2026

Catherine

Breakfast was good and perfect location

Friends

10/10

Exceptional

05 Jul 2026

Dilsher

Super excellent

6/10

Pleasant

04 Jul 2026

KHURRAM

Pros:
Hotel was clean with new carpets, staff is also cooperative and helpful.
Location is good, minutes away from all the main sightseeing landmarks, so no need to rent a car.
Very accommodating front staff, accepted to take care of our luggage as we arrived earlier in the morning before the checkin time.
Local restaurant for dinner.
Cons:
Issue with the facility maintenance where we saw almost daily issues with the elevators, been stopped by the cleaning staff, not sure cleaning staff should have the keys to disable elevators from use.
Waited long time specially at the morning breakfast time, going for breakfast was a challenge. Breakfast was all ok but menu has the opportunity for improvement. Other point we noticed was that either the bathroom has no exhaust fan or some where controlled remotely through a duct.
Elevators has no fans and when elevators are full, felt suffocating.

Overall an ok experience!

Family_with_children

10/10

Exceptional

04 Jul 2026

Medina

The staff were very helpful and nice during our stay. Our room was changed every time we come back into our room.

Family_with_children

10/10

Exceptional

04 Jul 2026

Ashkan

Everything was great and we had a good tine during our vacation

8/10

Excellent

04 Jul 2026

douglas

Not too bad

Self

10/10

Exceptional

03 Jul 2026

Darcel Sherry

Great location and the staff was friendly and helpful.

Family

6/10

Pleasant

02 Jul 2026

Juan Pablo

Very few space for that amount of guests. Elevator can be painful a s breakfast is chaotic

10/10

Exceptional

02 Jul 2026

Hyun ah

Lovely! Wonderful!

10/10

Exceptional

02 Jul 2026

OTHMAN M.

Breakfast

Family_with_children

6/10

Pleasant

02 Jul 2026

Shailender

Location is great. Elevators are a mess. Missed breakfast timing twice because of having to wait for elevators

Family_with_children

2/10

Poor

01 Jul 2026

Gerdrine

The stay was ok . Elevator service sucks - we waited 45 minutes for the elevator to leave the hotel. The water was not working frequently, water stopped mid shower. House keeping could have been better, trash was not taken out . Room could be cleaner, dust everywhere, the bathroom was sketchy- rooms need serious update. The staff was friendly but service could’ve been better , issues addressed to the front staff are not prioritized. Location was good but I wouldn’t stay here again. View was good and the valet parking was good but order your car like 45 minutes ahead or you’ll be waiting awhile.

Family_with_children

8/10

Excellent

01 Jul 2026

Pam

This hotel was perfect for our girls trip. It was an excellent location for us to be able to walk to things. The staff was absolutely amazing. The hotel room was huge. We had four women in one room. It had a kitchen at a little dining area, two full-size beds and aa bathroom. Location was everything. 10 minute walk to the Empire State building five minute walk to Times Square. The breakfast buffet was very good and was included in the room. I would definitely stay there again. We did have a couple issues with the elevator, but the hotel was completely booked because the World Cup was in town. Our phone in our room didn’t work so when we had to call the front desk, we had to go to the elevators. One morning we didn’t have hot water, but they got it up and running very quickly. The staff was amazing.

Friends

10/10

Exceptional

01 Jul 2026

Kristy

Great location for everything

10/10

Exceptional

01 Jul 2026

Kacee

Loved that breakfast was included, and that our room was spacious. I would have liked a fan in the bathroom, but we survived without one! The staff was very accommodating with making sure the 2 rooms for my party were on the same floor. A bit of an inconvenience with only 4 elevators and going up to our room or down to the lobby during busy hours of the day, as there was an extended wait. Overall, will definitely come back to stay during our next NYC visit.

Family_with_children

4/10

Poor

30 Jun 2026

Sean Michael

When we checked, the front desk was very nice and even upgraded our room to a higher floor with a view. Being my granddaughters and my first time to New York, this was a nice perk. That's about where the good ended. When we got to our room, the cabinet below the sink was open and would not stay closed and a few of the drawer faces were loose and felt they were about to fall off. Notified the front desk and they sent an engineer up. He diagnosed the problem areas and said he would return the next morning at 10, a time we agreed to. By 10:30 the next morning, I contacted the front desk since no one had returned. Someone came up and \"band-aided\" the issues. We were offered to switch to another room, but that would've been a hassle having unpacked for a week in New York. Everyone was apologetic and nice, but we feel at least housekeeping could've relayed the issues we encountered so they could've been fixed beforehand. Guests should not have to deal with that.
Daily breakfast was a nice perk, although there could've been a little more variation. They also started shutting half the serving area off 30-45 min before the posted time for breakfast ending. Made you feel very rushed to eat and had to ask for items if there was something out.
Location was good.....far enough away from the Times Square crowds, but close enough to walk.
Overall, was a nice trip to New York, but next time, will stay at another property. In dire need of a makeover.

Family

8/10

Excellent

30 Jun 2026

Linda

The queen size beds are NOT queen size, more like small double size…2 adults did not sleep comfortably in one bed ….also be advised, it’s $66 for parking a day but it isn’t come and go… you park and have to pay another $66 if you want to take your car out before you check out. That isn’t listed in the description. We had the thermostat set on 68 but the room temperature never went below 77! It was so hot after being out walking around all day.

Family_with_children

10/10

Exceptional

30 Jun 2026

Megan

Our stay was great. We are pretty self sufficient and didn't utilize the breakfast. The rooms are a good size, I was pleasenatly surprised. Staff was kind and helpful when needed. I highly recommend this location, it's very central to all the sights and subway.

Family_with_children

8/10

Excellent

29 Jun 2026

Jessica

Parking is expensive, but it’s Manhattan, so that’s not surprising. The staff were exceptionally helpful and friendly. Our stay was in the summer, and the air conditioning in the room was not working. That made sleeping a bit uncomfortable. But otherwise the stay was great!

Family

6/10

Pleasant

29 Jun 2026

Gurdeep

First time going to NY with the family and very hard to decide where to stay. I went off the pictures posted of the hotel but unfortunately those are old. I booked specifically due to bar pool table area and clearly don’t match. Service made up for the property being old and not kept up as well but pictures are deceiving.

Family_with_children

8/10

Excellent

29 Jun 2026

RICK

Neat and clean good value for the money

Self

10/10

Exceptional

29 Jun 2026

Gregory

The staff in the front are first class ! They are on it there treat u good !

Family_with_children

10/10

Exceptional

29 Jun 2026

Michele

I loved the location. There was easy access to the subway and a short walk to numerous sites. The staff was very friendly and our room was wonderful.

Partner

10/10

Exceptional

29 Jun 2026

SUE

It is good experience. we are going to stay there again next to New York.

Family

4/10

Poor

27 Jun 2026

Saundra

Location was fine. The room was not. It needed to be refreshed. The only amenity is a bar of soap. I was in room 708 which should never have been rented to a hotel guest. The room had no working telephone and the air-conditioning froze once and was replaced and then froze again. So we really did not have decent air-conditioning during our four night stay. Since I had booked through Expedia, there was nothing that they could do to takeoff from the price of the room. I did ask for additional miles which I did receive. I thought I should have gotten enough miles for a free night, but I did not receive enough miles for a free night. The breakfast and the breakfast room are fine. I managed to get a terrible room. The staff was good. The size and space in the room was very good for New York.

Friends

8/10

Excellent

26 Jun 2026

nidhi

Great staff, good food

Family_with_children

10/10

Exceptional

25 Jun 2026

GIULIANNA

We had a wonderful stay at this hotel and would definitely choose it again on a future visit.
First of all, the location is outstanding—truly unbeatable. It is in a perfect area to explore the city, and we always felt very safe both inside and around the hotel.
The staff was exceptional throughout our stay. We would especially like to thank Victor, who consistently checked on us during breakfast, made sure everything was going well, and kindly shared recommendations that made our experience even better. His warmth and attention to detail made us feel genuinely welcome.
The breakfast was very good, with a variety of options available each morning. It was the perfect way to start the day before heading out to explore the city.
The front desk team was also very friendly and always willing to help. The room was comfortable, and the beds were absolutely amazing—we slept incredibly well and truly felt rested every night.
One of the main reasons we chose this hotel was the kitchenette. As someone with celiac disease and multiple food allergies, having a refrigerator available was extremely helpful and allowed me to safely store and prepare some of my own food. The only suggestion I would make is to consider adding a small induction cooktop or electric burner, which would make the kitchenette even more convenient for guests with dietary restrictions. Overall, this was a 10 out of 10 experience. We are very happy with our stay and would absolutely return if we visit again.
Greetings

Friends_and_family Family

8/10

Excellent

25 Jun 2026

Maria

Friendly staff

Family

8/10

Excellent

23 Jun 2026

Luis

Great stay, perfect Time Square location.

Friends_and_family Family

8/10

Excellent

23 Jun 2026

mike

Good breakfast and very helpful staff.

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Aaliyah Marie

We had 2 rooms they were always kept clean by cleaning staff 1 was accessible room water from shower no gap so was spilling all onto bathroom floor (slippery) shampoo conditioner body wash provided but conditioners kept empty had to keep asking front desk for some STAFF AWESOME! SERGIO FRONT DESK IS OUR FAVORITE WE MAY EVEN COME BACK JUST BECAUSE OF HIS SERVICE! FRIENDLY KIND PERSONABLE EYE CONTACT FRIENDLY LISTENED DOWN TO EARTH GAVE GREAT RECCOMENDATIONS FUNNY REMEMBERED US !! Morning FREE Breakfast was GREAT could use more toasters loves that you have stevia sweetner and JUNIOR was AWESOME always made aure qe had enough or if we needed anything always clearing our table ! Right there if we needed anthing he was there to help ! Even recommended where my teenager grandson should go to get his Chopped Cheese New York Sandwich he wanted 1st time in New York! BIG THANK YOU TO SERRIO JUNIOR AND STAFF HERE. OUR 1ST TRIP TO NYC WAS MADE MUCH MORE MEMORIAL BECAUSE OF YOU! THANKS FROM YOUR CHICAGO FAMILY!!!

Family_with_children

10/10

Exceptional

21 Jun 2026

Shamarie

Localidad muy buena. Cuarto grande y limpio.

Family_with_children

10/10

Exceptional

21 Jun 2026

Lakshmi

Stayed here for three nights during our visit to NY in mid May. Great locations, can walk to many nearby attractions including Times Square. Lots of dining and shopping options. Close to subway and have no problem connecting to anywhere in NY. The breakfast was included in our booking and it was excellent, the breakfast floor is very crowded. Enjoyed our stay.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Peter

The Residence inn at Times Square is the perfect hotel for a family vacation. Rooms are clean and well equipped kitchen. Breakfast area is comfortable and the food and staff are great. I highly recommend this hotel for a wonderful vacation in NYC.

Family_with_children

10/10

Exceptional

20 Jun 2026

Marcia

Very nice

Family

10/10

Exceptional

18 Jun 2026

Agata

Great place great stuff amazing experience

Family

10/10

Exceptional

17 Jun 2026

Lisa

Arrived very late, desk attendant was extremely kind and helpful! All staff were all smiles. Will return. Great location.

Family_with_children

6/10

Pleasant

17 Jun 2026

LUIS

Looks dated, ready for a remodel!

Family_with_children

10/10

Exceptional

16 Jun 2026

Stefani

The staff was amazing very accommodating. The location was perfect.!! The breakfast was delicious. My only complaint would be they only have biscuits and gravy on Sunday. I really love this hotel.!

Family

10/10

Exceptional

16 Jun 2026

Melanni

The staff are so nice… the place clean and spacious.. perfect place to go around because almost everything around the corner

Self

10/10

Exceptional

16 Jun 2026

dewanda

Great location, staff was wonderful 👏

Friends

10/10

Exceptional

16 Jun 2026

Harrison

Excellent hotel in amazing location

10/10

Exceptional

15 Jun 2026

Sathish Adiseshiah

We thoroughly enjoyed our stay at Residence Inn! The complimentary breakfast was excellent, with plenty of delicious options for vegetarians. The housekeeping team did a fantastic job—our room was always spotless, and they refreshed the towels and changed the bed sheets daily while we were out exploring the city.

The customer service was exceptional. The front desk staff and housekeeping team were incredibly friendly, welcoming, and always ready to help with a smile.

The location is another huge advantage. Both Times Square and the Empire State Building are within walking distance, and subway stations are right at the doorstep, making it very convenient to get around New York City.

Overall, our experience exceeded expectations. I would happily stay here again on my next trip and would highly recommend Residence Inn to family and friends. Thank you to the entire team for making our stay so comfortable and memorable!

⭐️⭐️⭐️⭐️⭐️ Highly recommended!

Family_with_children

10/10

Exceptional

15 Jun 2026

Shan

We had a great stay overall, largely due to the hotel's excellent location. You have subway stations right across the street or within a 5-minute walk, depending on the line you need. It’s incredibly convenient—just a block away from Bryant Park, the NY Public Library, and a Whole Foods Market. A few blocks away from Time Square. The neighborhood is also packed with fantastic dining options, ranging from quick bites to high-end restaurants.

As for the property itself, it is a bit dated, and the bathroom in our unit was on the smaller side. However, the actual bedroom size was spacious—much larger than most hotels you'll find in this area of NYC.

A huge bonus was the included breakfast, which saved us a lot of money. It does get quite crowded between 8:00 AM and 9:00 AM, but the staff was wonderfully polite and did an excellent job keeping the area clean and well-stocked. Would definitely consider staying here again for the convenience and space!

Family_with_children

4/10

Poor

15 Jun 2026

Matthew

OK, where to start?

Location: Great. Right in times square.

Pros: Valet that is not crazy expensive. Amazing Hot Pot restaurant right next to the hotel.

Mids: Breakfast included, but it is very mid.

Cons: The room was terrible. Desperately needs updating. AC broken and we were roasting alive in the room all night at 79 degrees. It was horrible. The bathroom is so small, no fan and you can barely open the door. This was the worst hotel room I have had in any city in many years, and I stay in hotels all the time. In the last month I have stayed in 4 different hotels. There was nice ice bucket in the room, or an ice machine on the floor. The room was grubby and gross.

I cannot recommend this hotel.

Friends_and_family Family

8/10

Excellent

15 Jun 2026

Flavio

.

10/10

Exceptional

14 Jun 2026

Susan

I loved the staff they went above beyond and to help with anything That we needed . Thank you.

Family

10/10

Exceptional

14 Jun 2026

Leah

The staff at the front desk were extremely helpful and polite. The daily breakfast was pretty good and the area was well maintained with good selections.

Family

10/10

Exceptional

12 Jun 2026

Melissa

Booked a king suite and the room was spacious especially for a NYC hotel room. Had a full size fridge and microwave plus a seating area. We were able to check in early and they stored our bags upon check out as we had a late flight. Location is great with a subway station right across the street. Plenty of food options nearby. Would definitely stay again.

Friends_and_family Family

6/10

Pleasant

10 Jun 2026

Soleidy

Not clean,

Family_with_children

8/10

Excellent

10 Jun 2026

Dale

Every hotel has character, the Residence Inn by Marriott Times Square is no exception. The property matches the energy of the environment its in and offers a blend of class and casual convenience in one location.

The front reception staff was very profession and check in was a breeze. Elevators were fully functional and prompt (often overlooked but worth mentioning).

The first impression of our room was that of modern combined with elements of home. There were visible signs of wear and tear on the floor and some pieces of the furniture. The bathroom showed its age but lent to the sense of being lived in. The linens were fresh and clean. Space was not an issue and contributed to the quality of our stay. The entertainment options were up to par. Side note, in my most recent experience at Residence Inn Midtown, I observed that complimentary bottles of water are provided but learnt from the Times Square Residence Inn's front desk staff that it was not standard.

Rooms are moderately sound proofed. I was able to get much needed R&R. The only outlier was the standard of cleanliness of the room was average and could be improved. My overall experience was great and I definitely come again and would be happy to recommend this hotel to anyone ad an option to stay for a true New York experience.

Partner

10/10

Exceptional

09 Jun 2026

MIGUEL

The property was excellent, and I will highly recommend to family and friends. My brother was extremely satisfied with his stay and services provided. The room was clean, the staff was friendly and attentive, and the overall experience exceeded my family expectations.
A special thanks to Sergio at the front desk for his outstanding customer service, professionalism and kindness. He went above and beyond to make our stay comfortable and enjoyable. We truly appreciate his dedication and would gladly stay here again.
Sincerely,

The Caridad Family

Family_with_children

10/10

Exceptional

08 Jun 2026

Christina

Such a great location. Convenient to Times Square and the subway. The staff were very helpful and the breakfast had good variety. For a better view try to get a room on the upper floors

Friends

8/10

Excellent

08 Jun 2026

Chiwuzo

This hotel was a gem and the staff was wonderful. In walking distance to all of the attractions in Manhattan. Enjoyed breakfast and the room was clean. I enjoyed my stay and would stay at this property again.

Friends

6/10

Pleasant

08 Jun 2026

Roger

The staff was great and the breakast buffet was laid out nicely and well serviced. There were not enough elevators for a busy weekend, so during peak times (9AM-11AM) the wait for a down elevator that wasnt full could be 15 minutes or more. Also, on two of the nights we were there the hot water was intermittent, so I had to shower during \"off-peak\" hours. In our room the TV faced the door, not the bed or couch, so TV could only be watched at a 45 degree angle. The room was clean and soacious.

Family

10/10

Exceptional

08 Jun 2026

Deema

This hotel was so worth it! Clean nice staff
The buffet in the morning was delicious and so many options. Great service

Family_with_children