Holiday Inn Express Manhattan Times Square South

United States , New York Area - NY
NEW YORK, 60 West 36Th Street
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100 reviews shown

4/10

Poor

17 Jun 2026

TENZIN

Dirty and lacked good customer service.

Family_with_children

8/10

Excellent

16 Jun 2026

Michael

Staff were helpful, although didnt have a fridge in the room and had to ask on 5 separate occasions. Got one eventually. Room was decent and comfortable beds and clean linen. Bathroom was ok, but room for improvement, as plasterwork has previously come away from the ceiling in the shower cubicle and looked like more was about to come away. Phones in room didnt work. Breakfast was edible, although not a great selection and VERY limited space, given the amount of guests staying in the hotel at any time. All in all, served a purpose and would most likely stay again, depending on price.

Friends_and_family Family

6/10

Pleasant

16 Jun 2026

Reuven

Not clean poor service

8/10

Excellent

15 Jun 2026

Lauren

Great room. Great location.
The only negative was having the dresser fall over on our daughter. It was not secured to the wall and the drawers rolled open on their own. We are not fussy people, so we found it a minor inconvenience, but when our young daughter went to get her clothing out, the entire dresser fell over on her, crushing her toe and ripping off her toe nail which was less than ideal for a trip where we were walking miles each day. We reported it to the front desk and asked that the dresser be removed or secured to the wall. They were unconcerned. Nothing was done about the situation. They told us not to use the dresser. When we asked for a bandage to stop the bleeding on her foot they directed us to CVS. We would of course go buy bandages for further use, but it seemed crazy that a hotel doesn’t have a small first aid kit available when guest have a need.
Like I said, we are not fussy, and overall we enjoyed our stay here, but their complete lack of concern over something we felt like was a safety risk was problematic.

Family_with_children

8/10

Excellent

14 Jun 2026

Jennifer

The location is ideal. It is very close to the subway, making it easy to visit New York City attractions in Manhattan and beyond. The neighborhood was safe.The room is small, but that is to be expected for the city. Honestly, the condition of the hotel was exactly as other reviewers said it was. The building is showing its age and has signs of neglect, like peeling wallpaper. The sheets were clean though and we spent minimal time on the room. The bathroom was updated and very nice with the exception that the shower door opens out so water runs out on the floor. The AC in the room worked great and we were thankful since it was hot weather. Other reviews said the elevators were slow but we didn’t have think it was that slow. The ice machines were down except for one on the 16th floor. The breakfast provided is excellent and never an issue with seating as others mentioned. While there is no laundry onsite, the hotel clerk recommended BKM Laundromat on 9th Street. Their team was so friendly, the price was very reasonable, and they got our clothes clean and folded the very same day! Overall the positive outweigh the negative and I would stay here again.

Partner

10/10

Exceptional

14 Jun 2026

STEVE SANG-HYUN

The location is excellent. They offer free breakfast, which is a great way to save money. The staff is incredibly helpful and friendly. Overall, it’s a great experience.

Family_with_children

8/10

Excellent

14 Jun 2026

Thomas

It is not well marked so you can easily miss it

2/10

Poor

14 Jun 2026

Surya Prakash

6/10

Pleasant

14 Jun 2026

Marla

Housekeeping did not come for three days to clean my room. I complain every time, but it didn’t work.

Partner

4/10

Poor

14 Jun 2026

Hanan

Advertising for Hotel does not translate well …. If you need a bed to sleep in this where tot come

Friends

6/10

Pleasant

14 Jun 2026

Maria

If you’re looking for a great location without killing your budget this is it. It’s close to Penn Station, a couple of blocks from Macys and many restaurants. Good breakfast with good selections. The hotel itself looks tired could used a facelift. Will probably stay there again because of the location.

8/10

Excellent

12 Jun 2026

Patricia

The room was a little small, but we managed with 4 of us in the room. The mattress was very firm and uncomfortable. Thr shower had a little mold in the corners, a little bleach could have went a long way. The complementary breakfast was good with several options. Coffee and tea were available all day and night. The staff were very nice and help. Marvin was incredibly sweet and made our mornings. I would stay here again. Many sights were within walking distance.

Friends_and_family Friends

10/10

Exceptional

12 Jun 2026

kushal

The staff was kind and helpful

Self

8/10

Excellent

12 Jun 2026

Denice

We had two double beds- the room was fine. It was clean and comfortable. The property itself is doing some overdue renovations. The carpet in the hallways was incredibly lumpy and a trip hazard, lots of surfaces were pretty beat up. But we didn’t spend time in our room, we spent time visiting NYC. The location is good; close to Penn Station, Herald Square subway station and it’s very easy to move around Manhattan from there. The staff was friendly and helpful. Breakfast was the typical free fare (eggs, bacon, sausage, toast, cereal, etc), refilled frequently. Overall, this was a good hotel for the price and will probably be even better when their renovations are done.

Family_with_children

6/10

Pleasant

11 Jun 2026

Cortney

Room was clean. Great location. It’s a great place if you are looking for something cheap. Not the prettiest, but It gets the job done. Breakfast had a good variety and plenty of seating. The housekeepers that we spoke to were very nice and helpful. The front desk was okay. Overall, pret

8/10

Excellent

10 Jun 2026

James

Friendly staff. Easy check in and check out. Room size sufficient. Bed good. Bathroom very small.

Partner

6/10

Pleasant

09 Jun 2026

Bhumi

Key cards wouldn’t work, always had to go reset them. Breakfast was okay. Overall room was clean and quiet and in a good location.

Partner

10/10

Exceptional

08 Jun 2026

Emma

Check in was easy check out was easy! I felt safe as a female traveler with a child. We stayed in a city view room and had views of the empire state building. We also enjoyed the breakfast very much good food and variety! The staff was so nice house keeping was amazing!! The location was PRIME! There was also a Korean resturant on the street over that has a Michelin star very fair price and amazing food great experience!! Would come back!

Only bad side but not really cause all
Of New York is this way but at the begining i was a little scared of what our room might be since the elevator and hallways seemed old and run dowm but our room was amazing and well maintained no worries.

Family_with_children

4/10

Poor

07 Jun 2026

Amanda

My room had tons of dust everywhere. The light bulbs were completely covered in dust. Very disappointing for when you think about a holiday inn.

Family_with_children

10/10

Exceptional

07 Jun 2026

Paula

They have very nice staff at the hotel that gave us water and snack when we checked in. They kept our bags at the front desk after we checked out and waited for our next flight. There is a limo service for the airport.

Family_with_children

4/10

Poor

07 Jun 2026

Adalberto

I can’t say anything negative about the staff! They were very warm and very friendly! Their interactions with me and with others from what I witness, most amazing!
Housekeeping was also very accommodating!
But here’s the negative: (for context I stood there for eight days) the breakfast (in specifically the eggs) you got me really sick. Every time I would leave my room I would have to go to the front desk so that they can reactivate my card because the card reader would not work. To a point where they have to replace the card reader itself in the room and even that didn’t work. I was not the only one with this issue. I’ve seen several people complaining about the same issue. I was late to several zoom meetings for work because I could not get in the room. The gym machines are super outdated in the front of the location was not all maintained.

8/10

Excellent

06 Jun 2026

Nathaniel

There were frequently problems with the elevators. Other than that, it was great.

Self

8/10

Excellent

06 Jun 2026

Jean

Great location. Friendly staff. Complimentary breakfast in NYC is a huge plus. The facility is a bit run down.

Family

8/10

Excellent

05 Jun 2026

Jose

The clean y helpful

Family_with_children

8/10

Excellent

04 Jun 2026

Antonio

Well located, ac problems in the breakfast area, very nice staff, ok in general

Partner

6/10

Pleasant

04 Jun 2026

jenny

This is a pretty shabby hotel overall but if you just need someplace to sleep near Times Square on the more affordable end it’s fine. Hallway carpet was pulling up from the floor. Paint peeling on walls in room and dinged up furniture.

Staff was friendly, but they did not have our room ready at check-in.

Highlight of our stay was daily housekeeping that kept our room feeling fresh and clean. Felt great to come back after a day exploring to fresh towels and a made up bed. AC was cold. Room was quiet.

We never tried the breakfast. Coffee was fine but available all day. Fairly close to subway stations.

We probably wouldn’t stay here again as we don’t need to be in the middle of Manhattan the next time we visit.

Family

8/10

Excellent

04 Jun 2026

James

Overall the property was average. The breakfast was good and the freshly brewed coffee was excellent.

Partner

8/10

Excellent

03 Jun 2026

Frances

Our stay overall was very enjoyable, safe, and relaxing. I noticed (as I'm sure others have) that the chairs in the breakfast area and the carpets in the rooms and hallway need to be changed/upgraded. Coffee is supposed to be available 24/7 in the breakfast area but at times the coffee machines are inoperable or not available to be used. Other than that, I would definitely come back to Holiday Inn Express in Manhattan. It's so close to everything and within steps from Noona Noodles, Hot Pot, and Michelin Award winning Techin, Souvenir shop, Pio bagel shop, Tavern, Luggage store, etc. We also really appreciate the free popcorn in the lobby and the free paper plates and utensils in the breakfast area. Staff are very helpful and courteous and provide toiletries, towels, water, etc. We love the Dove products.

Family

8/10

Excellent

02 Jun 2026

Jan

Nice hotel, friendly staff. Our big problem was that on check-in we were given the key to another person’s room. Big security breach.

Friends_and_family Friends

10/10

Exceptional

02 Jun 2026

Devin

Rooms clean

Friends

8/10

Excellent

02 Jun 2026

Lesley

Good central location, rooms satisfactory and daily service with clean towels every day.
Breakfast area very busy but good that you can get 24 hour complimentary hot/cold drinks

Family_with_children

8/10

Excellent

01 Jun 2026

Jose Antonio

Average excellent

Family_with_children

10/10

Exceptional

01 Jun 2026

Ronald

Great location and super friendly staff!

Partner

6/10

Pleasant

28 May 2026

Riyaz

This was a a 5 nights stay for 2 in late May 2026. Upon arrival, we were greeted with multiple large trash cans in the hotel exterior overflowing with rubbish - not a nice sight! Check in was straightforward enough and friendly. But entering the lifts, you can immediately tell that the hotel is quite run down and the worse for wear, in need of renovation. Unfortunately the rooms are the same - it appears that the hotel has not been refurbished since it was built however many decades ago! The carpets need replacing and the general interior is dated. Worst of all, the rooms are TINY, me and my wife struggled with 2 large suitcases over 5 nights. The best thing about the hotel is the location which I suppose is what you're paying for. Empire State Building, New York Public Library, Times Square and Broadway are all a short walk away. There ar also multiple subway stations within short distance. Breakfast was good with a wide selection of hot and cold foods (shout out to Marvin who really looked after us!). Reception staff were unfailingly helpful and friendly and we appreciated the on demand water bottles and complimentary tea / coffee / popcorn station available 24 hours. All in we tolerated the room, enjoyed the breakfast and spent most of our time outdoors exploring NYC which is what we were there for. If you value location on a budget, with complimentary breakfast, then go for this hotel. If you want luxury then look elsewhere.

Partner

4/10

Poor

26 May 2026

Michael

The property was very run down. Carpeting is old, stained and not even secured to the runners (aka bunched up). Had to specifically ask to have room cleaned. Phones didn’t work. Front desk didn’t speak much English. The free breakfast was mobbed every morning with a cafe that couldn’t handle the travelers. Lobby was disgustinv with broken windows and broken in sitting chairs. Go next door to the Hyatt. Much nicer property.

Family_with_children

8/10

Excellent

26 May 2026

Hilary Anne

Everything was great except the breakfast left a lot to be desired. Pancakes were rubbery and inedible and sausage tasted like cardboard.

Family

8/10

Excellent

26 May 2026

Lorraine

Hotels was dated and in need of a face-lift badly to bring it up to scratch. Staff were lovely and couldn't fault them, room cleaned every day, fresh towels and bed made. Thank you x
Breakfast was ok, not the greatest but toast, yoghurt, cereal, and cinnamon pastry were filling.
Bedroom basic, bed ok, air con very much needed when we were there last wk as temperature was 36°!! Was quiet too.
View amazing of the Empire state building!
All in all if you are not fussy, this hotel is ok, what makes it worth it, is the position, it was in Mid Manhatten and great for walking and catching the subway to all the main attractions.

Partner

8/10

Excellent

25 May 2026

Zoraya

Mejoras a la infraestructura, pintura , alfombras etc.
Desayuno excelente. Ubicación perfecta.

Family

8/10

Excellent

24 May 2026

Tzion

The room can be improved by cleaning

2/10

Poor

23 May 2026

Leonora Villaflor

The air conditioning stopped after the first day of our stay.Bathroom floor got flooded after shower.Bathroom door and room main door hard to open and closed.

Family

8/10

Excellent

23 May 2026

Carlene

Overall, it's satisfying stay. Good and friendly staff. I noticed many Italians stayed/staying too.

Partner

10/10

Exceptional

21 May 2026

Patricia

Excellent breakfast, front desk excelent service,
Great housekeeping, location wonderful close to many restaurants

Family

2/10

Poor

20 May 2026

Benjamin

The only good thing about this hotel was the location; the breakfast was inedible (I saw a hair in the breakfast on more than one occasion), the business centre was not fit for purpose (it was in the reception area), the reception was messy and had maintenance working in there. I would not recommend this hotel to anyone.

Business

6/10

Pleasant

19 May 2026

Lakshay

Alright

Friends

8/10

Excellent

19 May 2026

Patricia

Good breakfast and the staff were amazing

Family

6/10

Pleasant

19 May 2026

Yashoda

it caught us by surprise- there is work going on in the building so water is shut off between midnight and 5 am, Just a notice posted in the main elevator lobby, The rooms are good size but the bathroom lighting, common areas show significant wear and tear.

10/10

Exceptional

19 May 2026

Danai

Great location

6/10

Pleasant

16 May 2026

Pui Man Echo

Under renovation

10/10

Exceptional

16 May 2026

Shanteria

Great place. Rooftop terrace is amazing and breakfast is phenomenal.

10/10

Exceptional

15 May 2026

Elissa

The room keys often did not work. We replaced them multiple times. Also the revolving door to enter required quite a bit of strength to push it. There were buttons to make it operate mechanically but they did not work

Family

10/10

Exceptional

15 May 2026

krikor

Perfect location, friendly staff, clean .
Highly recommended

Family_with_children

8/10

Excellent

14 May 2026

alexa

Great location, no fridge in the room was disappointing but you have the option to store stuff in the fridge in the lobby. room was small and breakfast options were cold and limited because the outside area was open when it was 20 degrees outside.

Partner

10/10

Exceptional

13 May 2026

Jesus

muy bn desayuno,buena area y cuartos comodos y limpios en la entrada necesita que mejoren el area y limpieza

Partner

6/10

Pleasant

13 May 2026

Juan

Un poco desactualizadas las instalaciones, la ducha un poco incomoda,

Family

6/10

Pleasant

13 May 2026

Kathy

Property is old. Room smelled damp. Probably water leaked on carpet. Very dusty in the room.

10/10

Exceptional

12 May 2026

Jose

Very helpful staff, good breakfast with good choices. Excelent location .

Family

8/10

Excellent

12 May 2026

Ricardo

Good

Family_with_children

8/10

Excellent

11 May 2026

Kate Chakyong

Great location for tourists!!
Of all, reasonable place to stay for 5nights.

Partner

10/10

Exceptional

09 May 2026

Laura

Yes

10/10

Exceptional

08 May 2026

Charlize

Great staff, clean rooms

Friends

10/10

Exceptional

08 May 2026

Amy

It’s within close walking distance to many points of interest. The property and rooms were very clean & comfortable, with easy to use temperatures control. My room (1808) had a beautiful view of the Empire State Building. Breakfast was typical for a hotel and there were many grab & go items with paper lunch bags provided. The staff was incredibly friendly! I appreciated the bag storage before check in and after check out. I’ll stay here again.

Self

10/10

Exceptional

07 May 2026

Euridice

Clean room and good service

Family

2/10

Poor

06 May 2026

KAVITA

During my stay at the hotel, strangers entered my room while my minor kids were on the bed watching tv. Had we not been present in the room it could have turned out terribly for us as all my cash and other valuables were on the tv stand. The persons finally agreed to leave the room and this situation was brought to management's attention. Mgt indicated it was an error on their part. Highly dissatisfied as i felt as though my family's safety and privacy was compromised.

Family_with_children

8/10

Excellent

05 May 2026

Joel

Breakfast, solid. Clean room. Coffee on point. Room 905 card reader- hit or miss.

Partner

10/10

Exceptional

04 May 2026

Barry

Fab location, verybfruendlynstsŕrŕ

6/10

Pleasant

04 May 2026

Mario

hotel needs maintenance

Partner

10/10

Exceptional

04 May 2026

Lionel

Excellent! The customer service is excellent; some of the employees speak Spanish or try to understand you. Very clean, good breakfasts, and hot water all the time.

Family

10/10

Exceptional

02 May 2026

Enrique

Clean room, excellent

10/10

Exceptional

02 May 2026

Mark

I recently had the pleasure of staying at this hotel, and overall, it was a wonderful experience.

From the moment I arrived, the staff made me feel welcome with their friendly and professional service. Check-in was smooth and efficient (under 2minutes), which set a positive tone for the rest of my stay. We arrived at 8.30am, granted access to utilize all facilities and amenities plus was able to avail of a room immediately although check in usually starts at 4pm. We were also offered complementary essentials such as toothbrush, toothpaste etc., had we been in need of same.

The room was clean, spacious, and well-maintained, with comfortable bedding that made it easy to relax after a long day.

Housekeeping did an excellent job each day, ensuring everything remained spotless.

I would highly recommend this hotel to anyone looking for comfort, great service, and a convenient location. I would definitely consider staying here again on my next visit.

10/10

Exceptional

01 May 2026

Jason

This was our second time to stay here. We will definitely stay here again. It is a great location. The staff is very friendly. We arrived a few hours early, and they allowed us to check in, which was greatly appreciated after traveling. The bed is very comfortable. They have coffee available 24/7.

Partner

10/10

Exceptional

01 May 2026

Gayle

Fantastic location, lovely staff.
Room was very clean and well maintained.
Excellent stay, would stay there again if we went back.

Partner

10/10

Exceptional

30 Apr 2026

Andrea

Everything was perfect. The staff was super helpful.

Family_with_children

10/10

Exceptional

30 Apr 2026

Clarissa

Great view of the empire state building from the 19th floor! Key cards are super finicky.

Family_with_children

6/10

Pleasant

29 Apr 2026

David

On arrival, we were given room 501, surely the smallest hotel room in New York. We could not actually find anywhere to put our two cases!! When we complained, we were offered what we were told was an accessible room which was more roomy. Next morning there was no hot water in the hotel for a shower - we were told that a workman on the roof had cut through something!! We couldn’t even contact reception as the phones in our room weren’t working!! The breakfast was ok but no more, far too many people making it hard to find a seat/table. Food selection was average to say the least. Best thing was coffee available most of the time. We won’t be visiting here again, indeed a post cruise stay in ten days time has been cancelled. Beware if you’re thinking about this place.

Partner

10/10

Exceptional

29 Apr 2026

Carlos

Ac was faulty our room view outside the window had trash on s fire escape, the breakfast was subpar, and the tv’s were older and our stopped working. This hotel is dated and I wouldn’t recommend it. We changed hotels after 1 night.

Friends_and_family Family

6/10

Pleasant

28 Apr 2026

Boris

Breakfast was average at best, with cheap plastic utensils and a very limited menu.
Hotel looked tired and in need of refurbishment.
Room water pressure was very low.

We expected better from Holiday Inn.

Partner

6/10

Pleasant

27 Apr 2026

Patty

Condition of hotel is poor, linens were clean and comfortable, breakfast variety was good, staff was helpful lobby, elevators and carpet was not clean and in poor condition, revolving door was broken, room keys didn't work 1/2 the time.

Family

8/10

Excellent

26 Apr 2026

Marie

Staff was super, breakfast was above average for hotel breakfast, although sometimes hard to get a table to sit. Interior of the rooms needs a serious update. Carpet old, mattresses saggy, burn mark on a piece of furniture. Bathroom seems updated, but water pressure and hot water affected by nearby use. Lobby chairs need replacing too. A bit of investment and it would be great. Location was super.

6/10

Pleasant

26 Apr 2026

Jose

The room was ok, breakfast buffet was complete.

Partner

10/10

Exceptional

26 Apr 2026

Tammy

Great Location for an overnight stay

10/10

Exceptional

24 Apr 2026

Dana Chapman

Wonderful staff. Great breakfast. Complimentary coffee available around the clock. A block from the subway. Would stay again!

Business

10/10

Exceptional

23 Apr 2026

Anthony

Great stay

Friends

8/10

Excellent

22 Apr 2026

John

Good

6/10

Pleasant

22 Apr 2026

Katharine

The room was clean, the staff were friendly enough. Breakfast was typical of Holiday Express. The down sides - Furniture is VERY warn to the point that it gave an initial vibe of being unclean until you realized it was just thread bare and in great need of updating. If you are looking for somewhere clean - not a bad option. The location was ok but I think it was a noisier part of the city. I have stayed by Penn Station before and that was quieter. It is close to all the hyped tourist spots so we enjoyed that.

Family

10/10

Exceptional

22 Apr 2026

Luis

A very good hotel, centrally located on Tin Square, with a good breakfast and very attentive staff. I recommend it.

Family

10/10

Exceptional

19 Apr 2026

David

Ideal location. Good breakfast

Family

10/10

Exceptional

18 Apr 2026

Jennifer

Free breakfast was great during our stay, many options to choose from. The hotel is a bit dated but clean. Some things didn’t work like all but one ice machine in the building were out of order and a couple of the lights in our room but not a big deal. Was very close to walking around midtown and the sights.

Family_with_children

10/10

Exceptional

17 Apr 2026

Dinora

The staff at the front desk was very kind and helpful. This hotel is in a great location and we even had a view of the Empire State Building from our room. I would definitely stay here again.

Partner

10/10

Exceptional

17 Apr 2026

Wildanio

Excellent service

8/10

Excellent

15 Apr 2026

Bruce

Breakfast was very good and staff were friendly

Partner

10/10

Exceptional

15 Apr 2026

Jamie

Fast service, fast elevators, and nice room. Only issue was out of 3 ice machines, only one working. Oh and the low battery in the smoke detector beep (or something that sounded like it) in the hallway was unfortunate. Not a big deal though. Nice stay and really great location.

Partner

10/10

Exceptional

14 Apr 2026

Piranski

Fresh brewed coffee 24/7; breakfast was pretty packed, but everything was layer out fresh, with fruits, juice and yogurts offered as well. Staff was amazing, housekeeping service daily. Everything I wanted at an affordable price in Manhattan.

Family_with_children

8/10

Excellent

13 Apr 2026

David

Fresh breakfast every morning plastic cutlery but that saved on staff levels
Busy at certain times

Partner

10/10

Exceptional

13 Apr 2026

Bianca

The staff were very helpful and friendly. The property is older and the room was small but you’re in NYC and will most likely only sleep in the room so perfect if that’s all you need. This location is close to many stores, food places and subways.

Partner

10/10

Exceptional

13 Apr 2026

Rosaria

Everything was excellent

10/10

Exceptional

13 Apr 2026

Ruth

Great location, friendly staff, good breakfast, great value for money

Friends_and_family Family

8/10

Excellent

12 Apr 2026

MANU

Breakfast was good

Family_with_children

8/10

Excellent

12 Apr 2026

ANA

The breakfast was great had a variety of different selections The location was great. Easy access to Time Square and broadway

Family

2/10

Poor

10 Apr 2026

gozali

Property appears as booked, get there and it was cancelled, the staff help to fix and give my family a room. Get in the room, bathroom door wont closed and fall off. Carpet dirty. Will not recommend.

Family_with_children

6/10

Pleasant

10 Apr 2026

Nicola

Great location for the Empire State Building.
Room was acceptable, shower was good plenty of towels & shower gel & shampoo

Self