Holiday Inn Express Manhattan Times Square South

United States , New York Area - NY
NEW YORK, 60 West 36Th Street
Show on Google | Map

100 reviews shown

10/10

Exceptional

09 May 2026

Laura

Yes

10/10

Exceptional

08 May 2026

Charlize

Great staff, clean rooms

Friends

10/10

Exceptional

08 May 2026

Amy

It’s within close walking distance to many points of interest. The property and rooms were very clean & comfortable, with easy to use temperatures control. My room (1808) had a beautiful view of the Empire State Building. Breakfast was typical for a hotel and there were many grab & go items with paper lunch bags provided. The staff was incredibly friendly! I appreciated the bag storage before check in and after check out. I’ll stay here again.

Self

10/10

Exceptional

07 May 2026

Euridice

Clean room and good service

Family

2/10

Poor

06 May 2026

KAVITA

During my stay at the hotel, strangers entered my room while my minor kids were on the bed watching tv. Had we not been present in the room it could have turned out terribly for us as all my cash and other valuables were on the tv stand. The persons finally agreed to leave the room and this situation was brought to management's attention. Mgt indicated it was an error on their part. Highly dissatisfied as i felt as though my family's safety and privacy was compromised.

Family_with_children

8/10

Excellent

05 May 2026

Joel

Breakfast, solid. Clean room. Coffee on point. Room 905 card reader- hit or miss.

Partner

10/10

Exceptional

04 May 2026

Barry

Fab location, verybfruendlynstsŕrŕ

6/10

Pleasant

04 May 2026

Mario

hotel needs maintenance

Partner

10/10

Exceptional

04 May 2026

Lionel

Excellent! The customer service is excellent; some of the employees speak Spanish or try to understand you. Very clean, good breakfasts, and hot water all the time.

Family

10/10

Exceptional

02 May 2026

Enrique

Clean room, excellent

10/10

Exceptional

02 May 2026

Mark

I recently had the pleasure of staying at this hotel, and overall, it was a wonderful experience.

From the moment I arrived, the staff made me feel welcome with their friendly and professional service. Check-in was smooth and efficient (under 2minutes), which set a positive tone for the rest of my stay. We arrived at 8.30am, granted access to utilize all facilities and amenities plus was able to avail of a room immediately although check in usually starts at 4pm. We were also offered complementary essentials such as toothbrush, toothpaste etc., had we been in need of same.

The room was clean, spacious, and well-maintained, with comfortable bedding that made it easy to relax after a long day.

Housekeeping did an excellent job each day, ensuring everything remained spotless.

I would highly recommend this hotel to anyone looking for comfort, great service, and a convenient location. I would definitely consider staying here again on my next visit.

10/10

Exceptional

01 May 2026

Jason

This was our second time to stay here. We will definitely stay here again. It is a great location. The staff is very friendly. We arrived a few hours early, and they allowed us to check in, which was greatly appreciated after traveling. The bed is very comfortable. They have coffee available 24/7.

Partner

10/10

Exceptional

01 May 2026

Gayle

Fantastic location, lovely staff.
Room was very clean and well maintained.
Excellent stay, would stay there again if we went back.

Partner

10/10

Exceptional

30 Apr 2026

Andrea

Everything was perfect. The staff was super helpful.

Family_with_children

10/10

Exceptional

30 Apr 2026

Clarissa

Great view of the empire state building from the 19th floor! Key cards are super finicky.

Family_with_children

6/10

Pleasant

29 Apr 2026

David

On arrival, we were given room 501, surely the smallest hotel room in New York. We could not actually find anywhere to put our two cases!! When we complained, we were offered what we were told was an accessible room which was more roomy. Next morning there was no hot water in the hotel for a shower - we were told that a workman on the roof had cut through something!! We couldn’t even contact reception as the phones in our room weren’t working!! The breakfast was ok but no more, far too many people making it hard to find a seat/table. Food selection was average to say the least. Best thing was coffee available most of the time. We won’t be visiting here again, indeed a post cruise stay in ten days time has been cancelled. Beware if you’re thinking about this place.

Partner

10/10

Exceptional

29 Apr 2026

Carlos

Ac was faulty our room view outside the window had trash on s fire escape, the breakfast was subpar, and the tv’s were older and our stopped working. This hotel is dated and I wouldn’t recommend it. We changed hotels after 1 night.

Friends_and_family Family

6/10

Pleasant

28 Apr 2026

Boris

Breakfast was average at best, with cheap plastic utensils and a very limited menu.
Hotel looked tired and in need of refurbishment.
Room water pressure was very low.

We expected better from Holiday Inn.

Partner

6/10

Pleasant

27 Apr 2026

Patty

Condition of hotel is poor, linens were clean and comfortable, breakfast variety was good, staff was helpful lobby, elevators and carpet was not clean and in poor condition, revolving door was broken, room keys didn't work 1/2 the time.

Family

8/10

Excellent

26 Apr 2026

Marie

Staff was super, breakfast was above average for hotel breakfast, although sometimes hard to get a table to sit. Interior of the rooms needs a serious update. Carpet old, mattresses saggy, burn mark on a piece of furniture. Bathroom seems updated, but water pressure and hot water affected by nearby use. Lobby chairs need replacing too. A bit of investment and it would be great. Location was super.

6/10

Pleasant

26 Apr 2026

Jose

The room was ok, breakfast buffet was complete.

Partner

10/10

Exceptional

26 Apr 2026

Tammy

Great Location for an overnight stay

10/10

Exceptional

24 Apr 2026

Dana Chapman

Wonderful staff. Great breakfast. Complimentary coffee available around the clock. A block from the subway. Would stay again!

Business

10/10

Exceptional

23 Apr 2026

Anthony

Great stay

Friends

8/10

Excellent

22 Apr 2026

John

Good

6/10

Pleasant

22 Apr 2026

Katharine

The room was clean, the staff were friendly enough. Breakfast was typical of Holiday Express. The down sides - Furniture is VERY warn to the point that it gave an initial vibe of being unclean until you realized it was just thread bare and in great need of updating. If you are looking for somewhere clean - not a bad option. The location was ok but I think it was a noisier part of the city. I have stayed by Penn Station before and that was quieter. It is close to all the hyped tourist spots so we enjoyed that.

Family

10/10

Exceptional

22 Apr 2026

Luis

A very good hotel, centrally located on Tin Square, with a good breakfast and very attentive staff. I recommend it.

Family

10/10

Exceptional

19 Apr 2026

David

Ideal location. Good breakfast

Family

10/10

Exceptional

18 Apr 2026

Jennifer

Free breakfast was great during our stay, many options to choose from. The hotel is a bit dated but clean. Some things didn’t work like all but one ice machine in the building were out of order and a couple of the lights in our room but not a big deal. Was very close to walking around midtown and the sights.

Family_with_children

10/10

Exceptional

17 Apr 2026

Dinora

The staff at the front desk was very kind and helpful. This hotel is in a great location and we even had a view of the Empire State Building from our room. I would definitely stay here again.

Partner

10/10

Exceptional

17 Apr 2026

Wildanio

Excellent service

8/10

Excellent

15 Apr 2026

Bruce

Breakfast was very good and staff were friendly

Partner

10/10

Exceptional

15 Apr 2026

Jamie

Fast service, fast elevators, and nice room. Only issue was out of 3 ice machines, only one working. Oh and the low battery in the smoke detector beep (or something that sounded like it) in the hallway was unfortunate. Not a big deal though. Nice stay and really great location.

Partner

10/10

Exceptional

14 Apr 2026

Piranski

Fresh brewed coffee 24/7; breakfast was pretty packed, but everything was layer out fresh, with fruits, juice and yogurts offered as well. Staff was amazing, housekeeping service daily. Everything I wanted at an affordable price in Manhattan.

Family_with_children

8/10

Excellent

13 Apr 2026

David

Fresh breakfast every morning plastic cutlery but that saved on staff levels
Busy at certain times

Partner

10/10

Exceptional

13 Apr 2026

Bianca

The staff were very helpful and friendly. The property is older and the room was small but you’re in NYC and will most likely only sleep in the room so perfect if that’s all you need. This location is close to many stores, food places and subways.

Partner

10/10

Exceptional

13 Apr 2026

Rosaria

Everything was excellent

10/10

Exceptional

13 Apr 2026

Ruth

Great location, friendly staff, good breakfast, great value for money

Friends_and_family Family

8/10

Excellent

12 Apr 2026

MANU

Breakfast was good

Family_with_children

8/10

Excellent

12 Apr 2026

ANA

The breakfast was great had a variety of different selections The location was great. Easy access to Time Square and broadway

Family

2/10

Poor

10 Apr 2026

gozali

Property appears as booked, get there and it was cancelled, the staff help to fix and give my family a room. Get in the room, bathroom door wont closed and fall off. Carpet dirty. Will not recommend.

Family_with_children

6/10

Pleasant

10 Apr 2026

Nicola

Great location for the Empire State Building.
Room was acceptable, shower was good plenty of towels & shower gel & shampoo

Self

10/10

Exceptional

09 Apr 2026

Sue

Clean room, staff is polite.

Partner

8/10

Excellent

09 Apr 2026

Kim

Lavandería

4/10

Poor

08 Apr 2026

Cesar

Hotel sells as having laundry service without having it, causing a fustrating situation and waste of time and money looking for a place to laundry.

Family_with_children

10/10

Exceptional

07 Apr 2026

Chol

Everything was good

Family_with_children

4/10

Poor

06 Apr 2026

Michele Wallace

Just adequate

Friends

2/10

Poor

06 Apr 2026

Corey

The door would not

10/10

Exceptional

05 Apr 2026

Jessica

Great value for money. Excellent location. Free full hot breakfast. Bed was comfy, we all slept well. Would definitely stay here again. Stuff to know beforehand: no parking at hotel but several parking garages nearby, you’re in a noisy city - hotel guests were quiet but lots of honking/sirens from the street, only 2 elevators so be prepared to wait during peak times.

Family_with_children

8/10

Excellent

03 Apr 2026

Arnelyn

The room itself was okay. We stayed for 4 nights and 5 days. The most frustrating part was the key card not working every time we needed to go back into our room. They gave us 2 and both didn’t work (I went to the front desk every night to get it fixed). It wasn’t until the last night when the guy told us that the card gets demagnetized easily and asked “did no one tell you that?” And i let him “no” but it is frustrating that no one relayed that info during check in. Water from shower would leak on the bathroom floor too. We did receive a dirty towel that looked like someone’s make up stained it. We did like that the hotel was close to Time Square, 5th avenue & subway station to get around. Free breakfast was a plus too! Air conditioning and heating up the room was easy to use.

Family

10/10

Exceptional

02 Apr 2026

Kristine

Staff was friendly and aways welcoming. Property was clean. Under repair but not noisy.

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

Andrei

The housekeeping was excellent. We were pleasantly surprised to find that the room was cleaned daily. The breakfast was typical of a Continental-style breakfast, featuring cereals, hot plates, drinks, a variety of bakery items, and enough to keep you energized for a few hours. The location of the hotel is super convenient, walking distances to most upper town amenities: Time Square, Rockefeller Center, Empire State Building, Penn station, High Line etc. With two elevators only for a 19 store hotel didn't make us feel wasting time while waiting for it, pretty quick to and from. No early check-in available, even at 3:59PM, maybe just our luck to be there during school vacations

Family_with_children

6/10

Pleasant

01 Apr 2026

Colin

Clean room, friendly and helpful staff, good breakfast with coffee machine available 24/7. The AC was a bit loud and the TV had a short that kept it turning off. Great location within walking distance from everything.

Family

10/10

Exceptional

30 Mar 2026

Abner

good

Business

8/10

Excellent

30 Mar 2026

Jeanne

Great location! Room was clean. A/C unit was loud when it would turn on during the night. TV had weird setup to select stations.

Self

10/10

Exceptional

30 Mar 2026

Syeda

Nice place to stay

10/10

Exceptional

29 Mar 2026

Joven

Staffs are very pleasant, attentive and helpful.
Perfect location, in the middle of everything. Loved it.

10/10

Exceptional

29 Mar 2026

Brenda

10/10

Exceptional

29 Mar 2026

Brandon

This hotel was perfect for our first time in New York City ever. We drove in and came across the Lincoln tunnel. Once we got out of the tunnel it was straight ahead maybe 4-6 lights. We parked in the Ipark across the street. When we left it was two right turns and right back onto the Lincoln tunnel. The location made it easy to walk around and we felt very safe where we were at.
The staff was amazing. They were able to answer our questions and help us figure out what to do or how to get where we were going. They are kind and sweet. If you need something they will get it for you or help you figure out how to get it. We also received complimentary waters when arriving, plus they have a fill up station and coffee/tea available 24/7.
Breakfast at the hotel was perfect. As a family of 4 needing to eat before a busy day, it was one less meal we had to worry about. They also have breakfast on the go (we grabbed a gronala bar to throw in our bag for later).
The rooms are small but you don't spend much time in them if your doing New York City right. We used the breakfast area after coming back from being out and about to enjoy a pastry, get a cup of coffee or just play a card game before heading up to bed. The rooms temperature was perfect and the shower was a decent size and didn't have any issues with hot and cold water.
My only complete was the lighting in the room. It was pretty dim, but we left the curtains closed the whole time.
We would come back.

Friends_and_family Family

8/10

Excellent

29 Mar 2026

Susan

A small but functional room in the busiest part of Times Square NY city. We chose this hotel as they offered FREE WI FI which worked just fine, FREE daily breakfast that has many food choices and we could take a paper bag up to our room too. The staff was very nice, but brush off your Spanish as most of the cleaning and maintenance staff are Spanish speakers. The front desk does have English speakers. Everyone was NICE, and helpful. There is a very nice part time Conceige on Sundays. He gave us a list of must see places and was fun to talk with. The down side of this hotel is that is very \"beat up\". The carpets are stretched out leaving possible trip hazards. The wood on the doors are weather beaten and the entire place has a sad tired look. Time for a refresh. An excellent choice for convenience to the subway and buses, places to see. The prices were inline with the venue (ie a lot higher than small towns, but resonable for NY City).

Friends

10/10

Exceptional

28 Mar 2026

Orlando

Can not say enough good things about this place! We had an AMAZING stay after a horrible first night in another hotel, when we got here it was a breath of fresh air, everyone was nice, understanding & location is 10/10, view is 10/10 hotel is 10/10, I recommend 1000 times. Picture is of the view :)

Partner

8/10

Excellent

27 Mar 2026

Ellen

Good location and nice staff, but the hotel has seen better days. Very worn, some things broken, could be cleaner. A refresh of the facility would be great.

Business

10/10

Exceptional

26 Mar 2026

Karen

Breakfast was very good, a lot of options

Partner

10/10

Exceptional

25 Mar 2026

Pui chi

Friendly staff, close to subway and buses. Staff members were amazing and helpful and the plus is that they gave us bottles of water so that we didn't have to buy water

10/10

Exceptional

24 Mar 2026

Carlos

8/10

Excellent

24 Mar 2026

Donnie

The room and other areas were always neat and clean. The only complaint I would have is that the cleaning staff help up the elevators often, causing some wait time. I would suggest keep one elevator only for guest at all times, so there would be less wait time for guess trying to make it to a show on time ( just an example of why being on time is important). The staff, however, was always very friendly. Especially the breakfast room staff.

Friends

10/10

Exceptional

24 Mar 2026

EVERETT L

Everything was very clean and well kept for our week long stay. The hotel itself is being renovated on other floors we were told, but it didn't interfere with our stay at all. The front desk staff was very welcoming and quite nice. Security was present in the evening in the lobby, but we never felt an ounce of fear during our entire stay. Our room attendant took great care of our room and everything was well stocked. We made use of the dining room area in the evening only for reheating our leftovers and it was always very clean as well. We'd stay here again, no apprehension at all. The hotel isn't brand new, but certainly fulfilled our needs.

Partner

8/10

Excellent

23 Mar 2026

Hannah

Loved having the water and coffee stations always accessible. Some things in the room could be updated/refinished but nothing that made such a big difference it bothered us. The hotel as a whole was a great pick and good location!

Partner

4/10

Poor

22 Mar 2026

Diamond

Sink and shower handles were broke in the bathroom

Family_with_children

8/10

Excellent

22 Mar 2026

Michelle

The staff was courteous and helpful, accommodated all our needs. The hotel was clean. We stayed in a double bed room and one of the beds had the worst mattress, literally slanting to one side, as if an elephant or some extremely heavy set person had slept on it. And I am not exaggerating.

Friends_and_family Family

6/10

Pleasant

21 Mar 2026

CHARLES

Hairs on the sheets

Family_with_children

8/10

Excellent

21 Mar 2026

Jose

Small area for breakfast and the breakfast itself is not so good. Front of hotel its been on repairs for more than 6 years.

Still a good place to stay specially for the price. Great service and very nice customer service

Friends

8/10

Excellent

20 Mar 2026

Cynthia

Great location. Friendly staff. Good breakfast. Decor could use some refreshing. Overall good value for the money.

10/10

Exceptional

20 Mar 2026

Melissa

Breakfast was quick and convenient. Staff was helpful and kept our luggage so we could enjoy NYC! I would return to stay

Family

8/10

Excellent

20 Mar 2026

Antony

Excellent location, friend team members on front desk, room was well appointed along with bathroom both immaculately clean and breakfast was amble to start your day

Friends_and_family Family

2/10

Poor

19 Mar 2026

Esteban

Dirty bathroom
Horrible and old shower with a chair ! Not necessary
Asked for a water bottle lobby girl was rude for no reason just for asking for a water bottle due to hot having on vending machines.

Friends

4/10

Poor

19 Mar 2026

Debbie

The hallway carpet was dirty. Our room didn’t get clean one day. Only towels were replaced. The dresser was old.The kitchen staff had no personality. At 9:30 they would start removing all the food, while still eating taking empty plates and cups of your table. I didn’t like while stilling eating someone coming around with a garbage bag taking items off the table!

Partner

10/10

Exceptional

19 Mar 2026

Guadalupe

Location: Convenient, close to shopping stores and plenty of eating options in the area.

Staff: Female receptionist in the morning seemed bothered we even asked about early check. Not impressed with her customer service. Did not share hours or option we had for continental breakfast, we found out from another guest. Other receptionist staff were friendly and welcoming. Recommendation: provide customer service training especially to AM staff, seemed overwhelmed and annoyed.

Family

4/10

Poor

18 Mar 2026

Graziella

Bathroom door was extremely hard to close. Beds uncomfortable. Carpet filthy. Dirty rooms.
Breakfast was terrible.

10/10

Exceptional

18 Mar 2026

Diana

Perfect stay for a first time NYC visitor! Staff was very nice and helpful, Tiffany comes to mind! Would recommend as a place to stay.

Partner

6/10

Pleasant

18 Mar 2026

Scott Douglas

everyone was very friendly and helpful facilities were clean but a little outdated

Partner

10/10

Exceptional

17 Mar 2026

Karry Ann

We had a great stay in this hotel. Close to everything. We’ll definitely stay here again and recommend to my friends and family.

Family_with_children

10/10

Exceptional

17 Mar 2026

Lenny

Clean room overall with helpful staff members who will address issues for you quickly. Free breakfast is basic and only serve up to 9:30 AM, but it at least has some hot food and does change from day to day slightly.

Self

10/10

Exceptional

17 Mar 2026

Paul

What a great find. This Express hotel was ideal in all ways - especially for the cost. Whilst not the most elegant and public areas need maybe some updating the hotel offered our weeks visit to NY everything. Breakfast was superb - coffee avail all day too ! Helpful staff and the location was ideal for the whole city. Room was so clean and great. Water provided too with all needed amenities - bathroom, hairdryer etc. As always Hotel.com publish correct information. Recommended in all ways - especially with value for money.

Partner

8/10

Excellent

15 Mar 2026

Sandra

Just fine. But receptionists were great. Bad housekeeping services.

Family

8/10

Excellent

14 Mar 2026

Brenda

The room was small, but was to be expected for the area. The hotel is old & definitely would benefit from new carpet & furniture, but it worked for our needs & was clean. The continental breakfasts were good & had a nice variety each day. The location was also perfect & within walking distance to a lot of attractions.

Friends

10/10

Exceptional

11 Mar 2026

maria

Everything was excellent. Bathroom shower door would leak water and you can tell by the water damage to the bathroom door that it’s been like that for a while. Other than that our stay was great and the staff was excellent. And the bagel shop next door is in fact the best in nyc.

Partner

10/10

Exceptional

08 Mar 2026

Deborah

The breakfast it was really good, clean room, the staff was very friendly and helpful!

Family

10/10

Exceptional

06 Mar 2026

Sonya

Great staff, breakfast and location.

Family

6/10

Pleasant

04 Mar 2026

Hope Elizabeth

Decent. Not too bad of a walk to everything. Water temperature sucked. Shower would fluctuate between cold and scalding without touching anything the whole time making it hard to take a shower. No ‘do not disturb’ or ‘occupied’ sign for the door so housekeeping kept waking me up when I needed to take a power nap. Staff was friendly.

Self

10/10

Exceptional

03 Mar 2026

Guillermo Enrique

construction in the area -

Family_with_children

8/10

Excellent

02 Mar 2026

Keila

Excellent staff, the included breakfast is a plus.

Family_with_children

10/10

Exceptional

28 Feb 2026

Felipe

Great location a good price clean room everyday free breakfast only bad thing room is too small and bed didn’t feel like a queen

Partner

4/10

Poor

28 Feb 2026

Leonardo Vallejo

Bed was lumpy, shower and phone didn’t work. Carpet was loose.

Self

10/10

Exceptional

26 Feb 2026

Edward

Breakfast was nice and location is the best for traveling around New York City.

8/10

Excellent

23 Feb 2026

Ebony

The hotel was conveniently located, clean and the staff were nice and helpful. Having a hot breakfast each morning was a plus. Will definitely consider this location my next trip to NY.

2/10

Poor

22 Feb 2026

Hacer

The hotel was undergoing renovations, which caused a lot of noise. We couldn't sleep because of the noise.

Partner

10/10

Exceptional

22 Feb 2026

Leslie A Pagan

The staff was very kind. The Hotel Very clean. Excellent breakfast. I would stay again.

Friends

6/10

Pleasant

21 Feb 2026

Ramon D

The staff were very unfriendly, especially those in the breakfast buffet area; they didn't even say good morning and they threw things around in a very distasteful way.

Family

10/10

Exceptional

20 Feb 2026

Ricardo

Great. Excellent location, awesome breakfast. The best was the crew