Holiday Inn Express Manhattan Times Square South

United States , New York Area - NY
NEW YORK, 60 West 36Th Street
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100 reviews shown

8/10

Excellent

14 Mar 2026

Brenda

The room was small, but was to be expected for the area. The hotel is old & definitely would benefit from new carpet & furniture, but it worked for our needs & was clean. The continental breakfasts were good & had a nice variety each day. The location was also perfect & within walking distance to a lot of attractions.

Friends

10/10

Exceptional

11 Mar 2026

maria

Everything was excellent. Bathroom shower door would leak water and you can tell by the water damage to the bathroom door that it’s been like that for a while. Other than that our stay was great and the staff was excellent. And the bagel shop next door is in fact the best in nyc.

Partner

10/10

Exceptional

08 Mar 2026

Deborah

The breakfast it was really good, clean room, the staff was very friendly and helpful!

Family

10/10

Exceptional

06 Mar 2026

Sonya

Great staff, breakfast and location.

Family

6/10

Pleasant

04 Mar 2026

Hope Elizabeth

Decent. Not too bad of a walk to everything. Water temperature sucked. Shower would fluctuate between cold and scalding without touching anything the whole time making it hard to take a shower. No ‘do not disturb’ or ‘occupied’ sign for the door so housekeeping kept waking me up when I needed to take a power nap. Staff was friendly.

Self

10/10

Exceptional

03 Mar 2026

Guillermo Enrique

construction in the area -

Family_with_children

8/10

Excellent

02 Mar 2026

Keila

Excellent staff, the included breakfast is a plus.

Family_with_children

10/10

Exceptional

28 Feb 2026

Felipe

Great location a good price clean room everyday free breakfast only bad thing room is too small and bed didn’t feel like a queen

Partner

4/10

Poor

28 Feb 2026

Leonardo Vallejo

Bed was lumpy, shower and phone didn’t work. Carpet was loose.

Self

10/10

Exceptional

26 Feb 2026

Edward

Breakfast was nice and location is the best for traveling around New York City.

8/10

Excellent

23 Feb 2026

Ebony

The hotel was conveniently located, clean and the staff were nice and helpful. Having a hot breakfast each morning was a plus. Will definitely consider this location my next trip to NY.

2/10

Poor

22 Feb 2026

Hacer

The hotel was undergoing renovations, which caused a lot of noise. We couldn't sleep because of the noise.

Partner

10/10

Exceptional

22 Feb 2026

Leslie A Pagan

The staff was very kind. The Hotel Very clean. Excellent breakfast. I would stay again.

Friends

6/10

Pleasant

21 Feb 2026

Ramon D

The staff were very unfriendly, especially those in the breakfast buffet area; they didn't even say good morning and they threw things around in a very distasteful way.

Family

10/10

Exceptional

20 Feb 2026

Ricardo

Great. Excellent location, awesome breakfast. The best was the crew

10/10

Exceptional

19 Feb 2026

Kimberly

Rooms were small but The restaurant and bar was superb!!!

Friends

4/10

Poor

17 Feb 2026

David

Staff is friendly and the complimentary breakfast was good. The hotel is old and needs remodeling ASAP! My room felt dirty all the time even after maintenance did the cleanup, the carpet looks awful and for a city like NY it’s the worst idea to have one in the room. Walls were chipped, furniture was messed up. I for one won’t be considering this place ever again. It’s a shame because it’s really well located and with a lot of restaurants and stores. The worst part was that we needed to change our son’s diaper after checkout and the bathroom they had was extremely filthy and the other one didn’t have a changing table.

10/10

Exceptional

17 Feb 2026

Lesly

It’s great

10/10

Exceptional

16 Feb 2026

Pamela

Our stay was great- the staff is very nice - hotel is well maintained and the room was nice - it’s small but nice. Just enough for a quick weekend get away.

Leisure Partner

8/10

Excellent

13 Feb 2026

Alexander Bulla

The staff was friendly and fixed the problems with the room.

Leisure Family

8/10

Excellent

13 Feb 2026

Hana

Clean room, very friendly and professional staff at the reception, quite cold in breakfast room.

Leisure Partner

10/10

Exceptional

12 Feb 2026

Frank

Excelente todo , muy buena atención

6/10

Pleasant

10 Feb 2026

Linda

Staff nice, room ok but very noisy

10/10

Exceptional

06 Feb 2026

Mayet

Room was really clean, staff nicely, breakfast really good

Partner

10/10

Exceptional

02 Feb 2026

Kylie

Room was clean. Location was supreme. Hotel staff were spectacular. Breakfast was great.

Leisure Family

8/10

Excellent

01 Feb 2026

Geoffrey

Very friendly, courteous and helpful staff at front desk, housekeeping and breakfast area. Clean and comfortable room and bed. Terrific midtown location - near subway entrances, restaurants, shopping and midtown attractions.

Leisure Partner

10/10

Exceptional

01 Feb 2026

Vraj Ureshbhai

Excellent Staff and services.!

10/10

Exceptional

01 Feb 2026

Gina

Everything was great

Leisure Partner

8/10

Excellent

31 Jan 2026

Muhammad Amir

Yes room was clean and staff was very nice

Leisure Partner

10/10

Exceptional

27 Jan 2026

Derrick

We've stayed here twice this year. Very clean and very friendly staff too.

10/10

Exceptional

27 Jan 2026

Marisela

Staff was very friendly

Leisure Family

8/10

Excellent

26 Jan 2026

Lisa

Front desk employee was wonderful at check in. Room was clean.

Leisure Partner

10/10

Exceptional

25 Jan 2026

Donald

Everything was great

10/10

Exceptional

21 Jan 2026

tiffany

Staff was friendly and helpful and an amazing breakfast selection! Perfect walking distance to everything!

Partner

6/10

Pleasant

20 Jan 2026

Jan

We arrived in NYC around 5:00 AM and went straight to the hotel to ask about early check-in. The room wasn’t available, which was completely understandable since check-in is at 4:00 PM. However, unlike most major hotel chains, there was no courtesy call, text, or notification when the room became ready.

We left our luggage and explored the city, then returned at 4:30 PM—only to be told the room was still not ready. We ended up waiting in the lobby until about 5:30 PM before we could finally check in, which was frustrating after a long travel day.

As for cleanliness, everything looked fine at first glance, but the bathroom counters were sticky and dirty, which was disappointing.

Breakfast was decent, but the dining area was uncomfortably cold during winter. My coffee went cold within minutes. If it feels like 14°F inside, there’s really no benefit to eating indoors. A heater or better temperature control would make a big difference.

Overall, the location is good, but the lack of communication, delayed check-in, cleanliness issues, and cold breakfast area took away from the experience.

Leisure Family

10/10

Exceptional

19 Jan 2026

Frances O

Very clean comfortable room, staff was amazing and good breakfast

Leisure Family

10/10

Exceptional

19 Jan 2026

Javier

Staff at the hotel is super friendly, they let us checked in earlier at no cost, the room was spotless.

Leisure Family

10/10

Exceptional

18 Jan 2026

Romerito

Good breakfast, check in early! Nice staff. 10 min Walking to Times Square

Leisure Family

2/10

Poor

12 Jan 2026

frances

No puedo evaluar un lugar al que no pude llegar por cierre del espacio aéreo, no ha habido nada de empatía en reagendar o devolver dinero de un servicio NO utilizado.

Leisure Family

8/10

Excellent

11 Jan 2026

yaraby

We stayed for 6 days so the menu was about the same. But the location was great!

Leisure Family

8/10

Excellent

11 Jan 2026

Yuri

Man at the front desk was very friendly & pleasant. Young lady never greeted us. She was on her phone and looking down. Room was always clean when we returned. Thank you house keeping. You ladies do not go unnoticed. Would come back.

10/10

Exceptional

11 Jan 2026

elaheh

The hotel had a great location, the front desk staff were patient and helpful, and the price was very reasonable. Overall, it was a pleasant stay and I would recommend it to others.

8/10

Excellent

10 Jan 2026

Stephen

You stay be

10/10

Exceptional

10 Jan 2026

Melissa

Great staff, excellent location and price.

Friends_and_family Family

8/10

Excellent

10 Jan 2026

Keitha

Convenient location and clean room though the hotel is a bit dated.

Leisure Family_with_children

8/10

Excellent

07 Jan 2026

Samuel

Very clean, great breakfast.

Partner

10/10

Exceptional

06 Jan 2026

Adina

Clean rooms, great location, great breakfast. Would stay again

Friends_and_family Family

6/10

Pleasant

05 Jan 2026

Yessica

The hotel is old, the area under the beds had not been cleaned, the room was very small, and there was no refrigerator or microwave, unlike all the Holiday hotels I have stayed at.

Leisure Partner

10/10

Exceptional

03 Jan 2026

Alejandra Lizbeth Cervantes

All very nice and friendly. Breakfastwas great.

2/10

Poor

03 Jan 2026

Janee

I would recommend staying somewhere else. We have been lifelong customers of Holiday Inn Express and this one wasn’t the same. It felt rundown, every single element from the room to the elevators. However, my biggest complaint is that we had to leave suddenly for an emergency and were told we had to pay for one night, however they were going to refund one night. After getting home, they took it back and refused the refund. So unprofessional and disappointing.

8/10

Excellent

02 Jan 2026

Michael

Staff professional, a

2/10

Poor

01 Jan 2026

Michelle

Room keys never worked. We kept having to get new ones reprogrammed and they still didn’t work. Engineer came twice to look at door. 5 different hotel staff members blew me off regarding this. We kept having to go up and down from 18 floor to get new keys

10/10

Exceptional

01 Jan 2026

Emily

Good location, superior customer service

Leisure Family

4/10

Poor

01 Jan 2026

Luis

Unfortunately, our stay did not meet expectations.

The breakfast was very poor. The food lacked flavor and variety, and everything tasted bland. It felt more like a requirement to offer breakfast than an effort to provide a good experience for guests.

The customer service was disappointing. Staff did not seem attentive or proactive when issues were reported.

The most frustrating part was the housekeeping service. We requested a refill of the body wash, were told it would be sent, and waited over an hour with no response. In the end, I had to go down to the lobby ourselves to get the soap, which is unacceptable for a hotel of this category.

The location is good, but service quality and basic guest care need serious improvement.

Family

8/10

Excellent

01 Jan 2026

Jennifer

The AC unit fan sounded like chirping birds, the sink drain was busted, but other than that, standard hotel things. It sucks that there are no refrigerators in the room though. Breakfast was meh and so crowded after 7:30. The second room to eat in was also freeeeeeezing cold and unpleasant to sit in. Staff was great. Area felt safe. I’d stay here again.

Partner

10/10

Exceptional

31 Dec 2025

leanne

Location and the staff is so friendly

Leisure Family

10/10

Exceptional

31 Dec 2025

Doris

Great location small room but efficient. Quiet. No line for elevators. Breakfast area not unusually crowded, always found a spot to sit. Breakfast fare good enough to fuel a busy day walking around NYC.
Overall- a great experience-would stay here again- really nice and helpful staff should add!

Business_and_leisure Family

8/10

Excellent

30 Dec 2025

James

Good stay. Good location near Macy's and subway. Friendly staff. Breakfast was nice. Good value.

Self

10/10

Exceptional

29 Dec 2025

Kristeena

Centrally located to where we wanted to be, this place was great, and we'd stay here again in a heart beat.

Friends_and_family Family

8/10

Excellent

28 Dec 2025

Vanessa

10/10

Exceptional

28 Dec 2025

Seyedeh Zahra

Clean room, nice staff, comfortable beds, good location, beautiful view

Leisure Partner

6/10

Pleasant

28 Dec 2025

perry

Shower door leaked water on to bathroom floor. Furniture was old and outdated. No remote for the TV. Breakfast was lacking. Powdered eggs not real eggs. Breakfast sausage was poor quality. It was a place to sleep.

Leisure Family

10/10

Exceptional

27 Dec 2025

Yazmin

Staff and location

Leisure

6/10

Pleasant

27 Dec 2025

Maria Rona

The room was too cold at night. Room temp was set low when I checked in. It was 64 degrees F and it was cold for me. I came from a town near Boston, so I am used to cold and even colder than NYC. But indoors, I like a warm house that I don’t need to wear a jacket or thick sweater. I should be able to enjoy that same warmth in a hotel I paid for. I had to leave for a Christmas Eve party, but I wanted to come back to a warm room, so I adjusted the thermostat. The fan was set high and it was blowing cold air. I set it to low. I bumped the heat using the thermostat but instead of it going up, the room temp even went down to 62 by the time I came back after midnight. The hottest setting of the shower wasn’t even hot enough that I could feel relief from my cold back from being outside. I like a good steam shower. The room became colder. I was so tired so I just wore my jacket and outdoor wool socks. I should’ve asked the management but I dislike having anyone coming over my room in the middle of the night. In the morning the temp went back to 64 and bearable with the sun. I left before noon and in a rush so I forgot to tell management. But I checked the thermostat and tried to set the room 74 temp. I came back late night and the shower was better. But around past midnight, it became colder. I put on my coat! My stay was only two nights but I wish the room thermostat was working. Room temp stayed either 63 or 64 - It’s cold. What I only like was the front desk staff - good service.

Self

10/10

Exceptional

26 Dec 2025

Jeaniel

All was great deom th

10/10

Exceptional

25 Dec 2025

Sydney

Clean room. Very friendly and helpful staff. Great location

Leisure Friends

10/10

Exceptional

24 Dec 2025

Stephanie

Awesome place, great room, very nice staff

10/10

Exceptional

23 Dec 2025

Suzanne

Hotel staff was friendly and helpful. Location was great as well. Carpet needs to be replaced and our bathroom door showed signs of water damage.

Friends_and_family Family

6/10

Pleasant

22 Dec 2025

Carolyn Marie

The service was excellent. The Front Desk was more than friendly.. The hotel itself is old and in the middle of renovation. Great location, right near Macy’s a few blocks from Times Square.
Like boutique hotels, the room was very small.
Close to subways, restaurants and great shopping

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Daniel

Good

Leisure Family_with_children

8/10

Excellent

21 Dec 2025

Steven

Ultimately, this is a cozy place to stay. Bed was comfortable and the staff was friendly. Water pressure was good and the heat works well. Downsides: My toilet was running for one day at the top of the trip. Engineer made 2 trips before it was fixed. Also, I asked for a new hair dryer. That was never swapped out. And one day out of my 6 day stay, housekeeping did not come to make up the room even though I asked specifically at the front desk on my way out that afternoon. Overall - good (not great) experience.

Business

10/10

Exceptional

21 Dec 2025

JAMES

Well located. Clea. Friendl;

Friends_and_family Family

10/10

Exceptional

20 Dec 2025

Irving

Ues

Friends_and_family Family

10/10

Exceptional

19 Dec 2025

Gabriela Maria Cruz

Everything was great! Coming back soon

8/10

Excellent

18 Dec 2025

Suzanne

Appreciated varied breakfast items, including omelets and yogurt. Freshly brewed coffee too. Multiple issues with card reader on my door. Facility could use an upgrade/updates. Overall, satisfied.

Leisure

4/10

Poor

17 Dec 2025

Jessica

The room was incredibly hot. The furnace had no source to just be set at a certain temperature. It was either 90 degrees (even though I had it at 68) or I had to turn it off completely to cool down the room because I was getting sick from being overheated. So I’d have it on, the room would get so hot and then I’d have to turn it off and I’d wake up in the middle of the night to a room that was 43 degree and freezing. I never got more than 4 hours of sleep. I asked the front desk for a different room but was told they were fully booked. No maintenance was offered. To have to pay 700.00 to sleep in a room where I was freezing all night or so hot I thought I was going the throw up, just didn’t see right. I’d like a refund.

Business Family

10/10

Exceptional

15 Dec 2025

Rachael

Would absolutely stay here again

Leisure Family_with_children

6/10

Pleasant

14 Dec 2025

Christopher

Small room but we expected that in the area. Breakfast was pretty crowded and not a lot of options

Leisure Partner

10/10

Exceptional

12 Dec 2025

Bernard

Very Clean

6/10

Pleasant

10 Dec 2025

Cynthia

The room was not in good condition, we had to move out after getting comfortable and unpacked.
The TV was not in working order, the maintenance man was unable to fix so we were able to move to another room. The room was dated, in need of repairs. Needless to say we were surprised how dated the room was.
The breakfast was nice but not enough tables, we had to sit in a cold area that was an add on. No heat.
The elevator worked well. Staff was nice.
It would be nice to have the entire hotel refurbished.. definitely needs the aesthetics

Leisure Friends

10/10

Exceptional

10 Dec 2025

Deborah

The room was clean and comfortable.
Manny in the breakfast room was very helpful.
The people at the front desk were very kind.
Excellent place to stay as it was near all the places we wanted to go.

8/10

Excellent

10 Dec 2025

Mary Ann

Everything was great.

Leisure Partner

8/10

Excellent

10 Dec 2025

Susan

It was ok. Great location. Rooms need a refresh and triple pain windows.

Leisure Partner

10/10

Exceptional

09 Dec 2025

Carla

Staff was great! Location was great! Hotel appeared older in some areas but rooms very clean!

10/10

Exceptional

09 Dec 2025

Vivienne

Central location, very clean, comfy beds.

Friends_and_family Family

10/10

Exceptional

08 Dec 2025

Janice

Staff were very friendly and helpful
Rooms were immaculate
Excellent location

Friends_and_family Friends

2/10

Poor

07 Dec 2025

Chad

The following issues with the room that four adults stayed:
1) Bathroom door did not completely close! Unacceptable
2) Dresser was so BROKEN that the drawers were unusable!!
3) Had to get keys rekeyed each time we got back to room as they did NOT work from previous time. Had to do it 4 times in one day!!
4) Shower door leaked
5) Lamp on desk was strobing
This hotel was very expensive and we were SHOCKED to find the condition of the room. They decided they could NOT repair any of the issues and offered to move us to a different room multiple days into our stay if we could do so in 15 minutes - which we could not. They offered a slightly reduced rate during the chaos but then attempted to avoid fulfilling the offer during checkout.
Overall, the worst hotel experience we have ever had and we travel often. Do NOT stay here if you can avoid it!

Leisure Family

10/10

Exceptional

07 Dec 2025

Michael

Nice room. Friendly, helpful staff. Room cleaned daily. Complimentary water, coffee, tea 24/7. Tasty complimentary breakfast. Lovely view of the Empire State Building from our room was the best!

Leisure Friends

10/10

Exceptional

07 Dec 2025

Ian

Staff at reception were brilliant

Partner

8/10

Excellent

07 Dec 2025

Alasdair

Staff were really friendly and helpful. Great breakfast options. Position is ideal round the corner from Macys and with access to a multitude of subway lines.

Self

10/10

Exceptional

06 Dec 2025

Patty

Everything was great! The guy that works morning/day shift was super nice! Loved coming down every morning and seeing him to say good morning. He was very nice and helpful.
The only bad thing I have is the breakfast was really cold out there. Maybe some heat out would be nice.

Friends_and_family Family

8/10

Excellent

05 Dec 2025

Karen

In a spot walkable to Times Square. Busy area and you have to park in public lot close by. While rooms were a little outdated, the rooms were nice and clean. Great hotel staff.

Leisure Friends

10/10

Exceptional

04 Dec 2025

Tim

Great staff, clean room, convenient location!

Leisure Family

6/10

Pleasant

04 Dec 2025

Anshul

Basic hotel. Small room. Good location.

10/10

Exceptional

03 Dec 2025

Lawrence

Great location, friendly staff

10/10

Exceptional

02 Dec 2025

Victoria Louise

Great staff and a fab location.

Leisure Partner

8/10

Excellent

02 Dec 2025

Philip

Staff was very helpful both at checkin and checkout. Breakfast and 24 hour coffee offerings were very convenient. Location was great. Only thing keeping it from a 5 was the mattresses were firmer than we would have liked.

Leisure Family

10/10

Exceptional

02 Dec 2025

Dianne

Great staff, just wished the beds were more comfortable. Overall, great stay.

10/10

Exceptional

02 Dec 2025

Christina

Beds need upgrade

Leisure Family_with_children