Name: Hampton Inn Manhattan - Madison Square Garden Area
Address: 116 West 31St Street, New York, 10001, US

2/10

Poor

19 Jul 2026

Donnasia

No

8/10

Excellent

17 Jul 2026

Raquel

Excellent hotel! The location is perfect, just a short walk from Madison Square Garden and many attractions. The room was clean, comfortable, and the staff was friendly and helpful. I had a great stay and would definitely recommend this hotel to anyone visiting New York. ⭐⭐⭐⭐⭐

Partner

6/10

Pleasant

16 Jul 2026

Charles

Although the room was clean, items in it, like the paper cups, were no refurbished on a daily basis. The air conditioning was good, if somewhat noisy. The tv was essentially useless; most of the channels presented were highly pixelated (read signal breaking up and unwatchable). The staff were extremely professional and helpful. The breakfast was extremely good and presented an amazing amount of food choices.

6/10

Pleasant

16 Jul 2026

Laura

I agree that I got what I paid for; the hotel is in a good location,
but it is very outdated and in poor condition. There isn't enough space—my room had two beds for one adult and two girls, and we felt there was no room to walk around or unpack. Everything is generally very worn, and the breakfast isn't particularly appetizing, though it helps get the day started.
Personally, I wouldn't return to this hotel, but I would recommend it to someone looking for an affordable option in Midtown Manhattan for just two people per room.

Family_with_children

8/10

Excellent

16 Jul 2026

kyungjin

위치는 최고
에아칸
필터 좀 바꿔주면 좋겠음

Family_with_children

10/10

Exceptional

15 Jul 2026

karen

Its location is great, elevators a bit slow but everything else was gray. Great free breakfast

Family

10/10

Exceptional

15 Jul 2026

Sreenivasa Rao

Nice

6/10

Pleasant

14 Jul 2026

Ila

Clean but small rooms. Elevators are always busy. Ac makes noise. Good to have breakfast and location is good

Family

6/10

Pleasant

14 Jul 2026

Inayat-ur

Room carpets were dirty

Family_with_children

8/10

Excellent

14 Jul 2026

Robert Grant

Free breakfast was excellent. A good variety of hot food, pastries, cereals and bagels, coffees etc. When it’s busy it can go quick, but just like any hotel, anywhere with a breakfast buffet, just be patient and it will be replaced soon enough.

Hotel’s in a great location, literally less than a block from Penn Station and Madison Square Garden. Can easily get the Air Train (via Jamaica station) to Penn Station very easily and just walk to the hotel from there. Save you a fortune in taxi fares. Can also walk to the Empire State in about 7 mins from the hotel or Times Square in about 20 Mins.

Hotels a little dated, but the Rooms were clean and beds very comfy. Air Con seems to blow either Artic Tundra or Hot air. Meant the room was usually cold at night but to be honest, when it’s 35 degrees in NYC and sweltering outside, think you’d probably want it that way.

All in all a great stay, in a nice hotel in a great location. Makes a good base for a few days in NYC, especially with a great breakfast included too.

Family_with_children

10/10

Exceptional

14 Jul 2026

Stephanie

Great staff Nice room super breakfast close to MSG and trains

Friends_and_family Friends

8/10

Excellent

13 Jul 2026

Meghan

This hotel is an excellent value. The staff is incredibly kind and helpful. Breakfast was a typical Hampton breakfast but is kept well stocked right up until 10am.

Our room was small but very comfortable - great bed! The shower was also excellent. Great water pressure and easy to make steamy or refreshing.

The hotel is located right near MSG and Penn Station, which was just what we needed as far as location. The area around the hotel is a little neglected. Trash on the street, etc. But we certainly did not feel unsafe - we felt comfortable walking around even late at night.

Partner

8/10

Excellent

13 Jul 2026

William

Nice, clean and close to madison square garden

Partner

6/10

Pleasant

12 Jul 2026

Alexander

Ok, but very dated. Location was very good. Soundproofing was poor - you can hear people outside and next door. We only stayed two nights, so this is ok for a pitstop.

8/10

Excellent

10 Jul 2026

Nistha Haresh

The hotel was good overall and budget friendly. However, limited options for breakfast especially for vegetarians.

Friends

10/10

Exceptional

08 Jul 2026

Rebecca

Great place to stay!

Partner

6/10

Pleasant

07 Jul 2026

Nirmalkumar

small room size, feels like very conjusted inside the room.

10/10

Exceptional

06 Jul 2026

Harikrishna

Awesome breakfast and good staff support

Family_with_children

6/10

Pleasant

05 Jul 2026

Karen

I frequently stay at Hampton Inn. I’ll first say the staff were very polite and helpful. We had no issue there. The rooms are extremely small, which I guess is the norm in NYC. The carpets should be replaced. They’re pretty gross, but the beds were clean. We didn’t enjoy the food there at all and they had difficulties accommodating all of the guests. The nice gentleman working was trying hard to keep the food filled. I think he needs help. The gym, because the rooms are so small, have some medicine balls and I believe 1 treadmill and 1 elliptical. As far as location, it was pretty great. You could easily walk to many places or public transportation.

Family_with_children

10/10

Exceptional

05 Jul 2026

Lori

Clean, well maintained room. Friendly helpful staff. Conveniently located near Penn station and lots of food and shopping places.
Just a heads up, the view out our 2nd floor window was a homeless man with old furniture piled right across the street. If that would bother you, maybe request a room on a higher floor. I would stay at this hotel again.

Partner

8/10

Excellent

05 Jul 2026

Suketu

What an excellent location 31st at Penn station between 6th and 7th Ave. they have parking services across street, 80 bucks a day. They have a GOOD late check out of noon and LONG breakfast time from 6 to 10. Wish there was more room in breakfast area. They have Good coffee. Rooms were clean and they were cleaned every day, very friendly staff. EASY ACCESS TO SUBWAY, LIRR, NJ TRANSIT AND AMTRAK.

Family_with_children

8/10

Excellent

03 Jul 2026

Briceshanay

From the time I walked into the hotel everything was perfect. The staff the room the breakfast. I felt safe and relaxed. The gym was cute and just what I needed. There was no water in the cooler but the overnight staff came in with bottled water. I cant say enough about this hotel everything was amazing. The rooms were cleaned each day without a request. The ac worked beautifully. The breakfast was amazing. I saw all these staff members going above and beyond to be kind and considerate. BRUCE ,VICTOR MANNY RAUL AND CAMILLA I ALSO WANT TO SAY JENNIFER I THINK IN HOUSE KEEPING AT 601 WAS AMAZING ALSO.

I LOVE TO give thanks to all of them because traveling from nola to NYCby train was a dream and they made us feel at home and welcome.

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

lineker alberto quintero

Ok

Family_with_children

8/10

Excellent

02 Jul 2026

Michael

Great location. Big rooms for NYC. Staff was very friendly.

Friends_and_family Friends

6/10

Pleasant

30 Jun 2026

Joy

Small rooms. Need a refresh.

Family

6/10

Pleasant

29 Jun 2026

Jannett

The staff was amazing, room was clean. Location was great. Too many homeless people in front of hotel and everywhere around it.

Friends_and_family Friends

10/10

Exceptional

29 Jun 2026

Ana Patricia

we enjoyed our stay here in the hotel! It is so convenient because it near the subway station and other landmarks that is a must go to in the city

Family

8/10

Excellent

29 Jun 2026

Emily

You can not beat the location of Herald Square for NYC. The subway station is close, and even better, there is an extensive, full grocery story across the street (Jack's) as well as many Asian shops and restaurants around the corner. The street-side rooms are noisy, as expected, but that is part of the NYC experience. On our first night, we requested to be moved as our room did not have functional outlets in the bathroom and the fan did not work. The staff was prompt, helpful and apologetic. The only downside for us was no fridge or microwave. Breakfast was the typical Hilton breakfast. No frills, but options and a nice way to feel like you're saving money.

Family

8/10

Excellent

28 Jun 2026

James Jon

Nice overall. Staff and breakfast was great. Room looking a bit dated with pealing wallpaper. Only disappointment was the charger and outlet between beds did not work. But liked it enough I would stay again.

Family

4/10

Poor

28 Jun 2026

Stephanie

The property was old and outdated for the price. The breakfast was limited and gross. Our room was not even serviced the last day. I would never stay here again or recommend this hotel to anyone.

Partner

6/10

Pleasant

28 Jun 2026

Cheree

Ok hotel in heart of NYC but it was super loud outside and the hotel was older but still maintained. Breakfast is not great but just so so. Would still recommend it for the price and. Location.

Family_with_children

4/10

Poor

28 Jun 2026

Babette

Breakfast was gross, unclean and crowded.
The room had broken curtains, broken USB plugs and the bathroom desperately needed renovation. The room was not good. It was also expensive.

Family_with_children

8/10

Excellent

27 Jun 2026

Tanjila

Overall decent experience!

Family_with_children

8/10

Excellent

26 Jun 2026

Carlos Delgado

Rooms to small, besides that location was excellent. Everything else excellent.

Partner

10/10

Exceptional

26 Jun 2026

Sarah

Air Conditioning

Friends

10/10

Exceptional

24 Jun 2026

Michael

Great location, even if we were there during the NBA finals in NYC. Very close to Penn Station and the 6th ave subway. 3 blocks from the flower district. Staff was friendly and helpful. Room was big by NY standards. Everything was clean and in working order. We had a good stay.

Friends_and_family Friends

10/10

Exceptional

23 Jun 2026

Catalina

I had a pleasant stay at this hotel in New York. Everything was very clean and well organized, and the rooms were kept in great condition. The breakfast was also very good and enjoyable each morning. Overall, everything was normal and met my expectations. The only small downside is that the rooms are a bit small, but aside from that, everything was excellent. I would definitely consider staying here again.

Family_with_children

10/10

Exceptional

22 Jun 2026

Tiffany

You get what you pay for and in this instance it was a good! The hotel was perfectly located within proximity to my destinations as well as other activity to do. Staff was very helpful. Hotel is on the older side but no biggie. Loved that the basic breakfast was free although space is it a bit small for diners. The only thing I wish was different was if we could've had a mini fridge and microwave in the room. Definitely would book again.

Family

8/10

Excellent

22 Jun 2026

Roderick

Helpful staff & the room was clean with comfortable beds. Room was small but probably ok by Manhattan standards. Reasonable breakfast. Great location for central Manhattan & main transport hubs.

Family

10/10

Exceptional

22 Jun 2026

Michelle

Very clean. Staff was great, helpful.

Family_with_children

10/10

Exceptional

20 Jun 2026

Yanlan

Clean room and nice staff, delicious breakfast.

8/10

Excellent

17 Jun 2026

Rajat

.

Family

8/10

Excellent

15 Jun 2026

Tiffany

This is a perfect location to lay your head after exploring all the City has to offer. The complimentary breakfast was wonderful, the staff was helpful, and rooms were clean.
The location can't be beat - especially if arriving by train and/or planning to use the Subway. It's also incredibly walkable to many well-known tourist attractions. My stay was with all females and we felt very safe at this property.

Friends_and_family Family

8/10

Excellent

09 Jun 2026

Andrea

Staff was friendly and helpful. Wish there were more gluten free options for breakfast.

Family

8/10

Excellent

07 Jun 2026

Camila

Pleasant room is the great location.

Partner

8/10

Excellent

06 Jun 2026

Prithu

All good clean Room

6/10

Pleasant

31 May 2026

Dhirendra Singh

Very small rooms for the price and breakfast space was very small for the number of people.

Family

6/10

Pleasant

31 May 2026

Joseph

Hot water was spotty. AC was hard to adjust. Rooms all. On the upside, the staff was great, breakfast decent and rooms clean.

Friends_and_family Family

6/10

Pleasant

29 May 2026

Krzysztof

Very good location. Rooms require some repairs and upgrades

Family

10/10

Exceptional

27 May 2026

Brooke

Fantastic experience! Everyone was super nice and they held our bags behind the counter for us while we walked around the city. Clean hotel and they provided breakfast! Super close to Penn station very convenient.

Friends

8/10

Excellent

26 May 2026

Solanlly

Bien ubicado. El ascensor muy lento.

Family_with_children

10/10

Exceptional

25 May 2026

Ivah

It was convenient because it was close to places I needed to be at that time. Best part is this place is very close to my fave Japanese restaurant- Ichiran. This is a good place for a quick NYC trip.

Self

6/10

Pleasant

25 May 2026

TIMOTHY

Carpets and furniture are pretty worn. Bathroom clean. Ice makers were functional on 2 floors (of 19). Staff was generally fantastic, but they billed my credit card again for what had been paid through expedia. They said they would fix this, and I believe them, but I haven't seen the credit to my card yet.

Family_with_children

10/10

Exceptional

22 May 2026

ANAIDA

Very good overall, clean, nice rooms and the staff is so nice. Would use again and recommend.

Family_with_children

6/10

Pleasant

22 May 2026

RICHARD

Room was adequate but work desk MUCH too small. When sitting at desk, your roommate could not access the too small closet. TV worked inconsistently with unexplained self turning off situations. Shower curtain did not keep bathroom floor dry. Tiny wash sink had very slow water that never varied from cold water.

10/10

Exceptional

20 May 2026

Colleen

Manny was very kind to ship back my husbands headphones. Thank you!

10/10

Exceptional

19 May 2026

Michelle

The rooms were very simple and clean. Great space for NY. The staff was so friendly and helpful. The location is perfect for those that are taking the train- it’s really close to Penn station. We walked to see a show and have dinner and it was very easy. Lots of great shops and food choices nearby. Would definitely stay there again!

4/10

Poor

19 May 2026

Alicia M

Temperature was 65* when I got to room
After I adjusted temp it dropped to 64*
Engineer came to reset but turned on heat and the room was 85* within 2 hrs
Engineer came back at 1 am, worked on unit & said it was fixed.
Middle of the night it was very cold again so I turned unit off.
It was 70* in room when I got up!
Unacceptable

Self

10/10

Exceptional

19 May 2026

Sonnet

Our room was clean and comfortable, it was quiet at night and air conditioner struggled but it worked well enough. Staff was kind, professional and helpful. Breakfast was good, furniture around the property is a little care-worn and needs updating and refreshing, but overall was a highly positive spot that was great to come back to after long days of exploring NYC. Great central location as well.

Family

4/10

Poor

16 May 2026

Vaibhav

Please do not stay here. The room was not good at all. Lack of appliances.

Family

6/10

Pleasant

16 May 2026

Alexander

Breakfast is good 👍

Family_with_children

2/10

Poor

16 May 2026

Aleksandr

I was not accommodated at this hotel. I was sent to another, lower category.

4/10

Poor

12 May 2026

John

The place is located in a prime spot, but the fire exits were blocked due to remodeling. I had a remodeled room, but the shower had large black spots on the floor.

Self

8/10

Excellent

11 May 2026

SREEPAL

Hotel is in walkable distance to Time Square and we liked it, but Some times you need to wait 20 to 30 minutes to get the elevator at your floor, big patience game.. everything else is just perfect. Thanks..

Family_with_children

8/10

Excellent

10 May 2026

Amber

The room was clean the ac worked properly. My room didn’t have a fridge or microwave. The breakfast was good, consisted of eggs, waffles, bagels and cereal. All in all I enjoy my stay.

Family_with_children

8/10

Excellent

10 May 2026

Donna

Having to use elevators was time consuming. They were remodeling upper floors 2 days while we were there and it was really difficult to get an elevator up or down. Even when they stopped using the elevator for remodel the more people at the hotel made waiting difficult and the elevators were packed and sometimes you had to wait for another elevator. The staff and cleaning were friendly and helpful.

Family

8/10

Excellent

03 May 2026

jason

Breakfast was fine and location was good, and room size was small for normal cities but good for NYC.

Friends_and_family Family

8/10

Excellent

01 May 2026

David

Couldnt fault

our stay at all

Partner

8/10

Excellent

30 Apr 2026

Pam

Check in / out was easy . Helpful staff . Breakfast was typical but hot they kept it full and clean . Good staff . The room is very small so be aware . The plugs by bed were loose made it hard to charge my phone . The beds were not very comfortable which was disappointing. Nice beds is why I choose Hampton hotels . They were in the process of updating them the day we left so that’s good .The room was clean just a bit dated . Shower was great with very hot water so be careful . The location is great and close to everything, right in the middle of manhattan. Serano’s Italian a few doors down was delicious, get the pasta or pizza not the eggplant . Tirimisu was so good !! Bagel Pub nearby was amazing . Our Lyft was at 130p and front desk was happy to tag and store our luggage after we checked out at noon . All in all a good stay , I would book again

Partner

6/10

Pleasant

28 Apr 2026

Pinakin

Brewkfast was good. Its nyc so parking should not be a deciding factor to any hotels. The stay was good the staff was friendly and accommodating. Location is perfect if you want to travel by foot or subway its 2-3 min from Madison sq garden

Family

10/10

Exceptional

27 Apr 2026

Alexandra

very clean and great staff!!!!

Family

8/10

Excellent

27 Apr 2026

Joe

Rooms weee small. Also a little outdated. But overall a good place to stay.

Family

10/10

Exceptional

25 Apr 2026

Elizangela

Good

Friends

10/10

Exceptional

23 Apr 2026

Mark

Great breakfast. Very clean. Friendly staff

Self

10/10

Exceptional

21 Apr 2026

David

Great location - a short walk from Penn Station and Herald Square, and lots of good restaurants a short walk away. The room was not very large, but larger than I've come to expect for Manhattan.

Breakfast was what I'd come to expect from Hampton Inns elsewhere. And very welcome, because breakfast at NYC restaurants can be pricey.

Partner

6/10

Pleasant

19 Apr 2026

Chelsea

Great location and clean property, rooms are very small and double beds are smaller than queen size. Good value for a short stay

Family

8/10

Excellent

18 Apr 2026

Rad

Good location. Nice staff

Self

6/10

Pleasant

15 Apr 2026

Jennifer

Easy walk from Penn Station to the hotel in the middle of Koreatown.

Self

8/10

Excellent

14 Apr 2026

Heather

I was very happy with the stay. We had booked the room to attend a concert at Madison square garden. I was so glad I did. With never being to New York before and driving in it to the city, it was great to find out Madison Square Garden was at the end of the block from the hotel and we were able to walk. It was also very close to were you come out of the Lincoln tunnel coming into the city. The lay out they had for their breakfast was outstanding, and very delicious! I myself who is very particular, will book here again. The only reason I gave a 4 was the outlet in our bathroom did not work so had to dry my hair in beside the bed, but that is something they can easily fix. The room was clean and was comfortable.

Family

2/10

Poor

12 Apr 2026

Claudia

Room is TINY, restrooms are dirty, lobby has dirty and torn couches, AND the wall in our room had a hole that was just covered with wallpaper.

8/10

Excellent

12 Apr 2026

Paul

Nice clean and tidy room. Hotel is a bit dated and tired looking but you get what you pay for and this is one of the cheapest in the area that includes breakfast. Great location 2 minute walk from Penn station and 10 minutes to times square. Towels and linen all very clean. Room was a bit compact. Not much floor space and no hooks to hang coats up. Never used Aircon unit. It did appear very old. Staff very friendly and helpful. Breakfast was ok. Waffle machine was good how ever the hot food selection was basic and highly processed poor quality. Breakfast area can get very busy at peak times. Only minor quibbles but would recommend if you just want a cheap and cheerful place to explore the city.

Family_with_children

8/10

Excellent

10 Apr 2026

Robin

The breakfast had a good variety of foods and the room was comfortable. The only negative, is how small and tight the room was.

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Leonila

I loved the location, rooms and staff was great..will definitely recommend

Family_with_children

8/10

Excellent

07 Apr 2026

Christina

The staff was kind. Breakfast was good. The air conditioning did have some condensation that made the floor very wet.

Friends_and_family Family

6/10

Pleasant

05 Apr 2026

Alina

There are no facilities at all or parking.

Friends_and_family Family

10/10

Exceptional

02 Apr 2026

Milan

all great

10/10

Exceptional

31 Mar 2026

jesse

thermostat was iffy, breakfest was not good

Family

10/10

Exceptional

30 Mar 2026

Alicia

The location is excellent, and I was pleased with how quiet the room was at night. Breakfast was convenient, the room was clean and spacious, and the staff were absolutely amazing.

Family

8/10

Excellent

27 Mar 2026

Derwyn

A clean and basic hotel with free buffet breakfast, great position near Penn Station and the hotel had very friendly hardworking staff.Iwould recommend this hotel to anyone on a budget and not bothered about staying in the hotel.

Partner

4/10

Poor

27 Mar 2026

Denelle

There was a Barking dog in the room next to us but staff wouldn’t intervene. The dog barked all night and we could not sleep. I was disappointed with how hotel staff handled it.

Friends

2/10

Poor

26 Mar 2026

Anette

The only good thing about this hotel is its location; everything else is in urgent need of renovation. As the first impression of New York for international tourists, it falls completely short. On my first night, I had to switch rooms because the air conditioning wasn't working. Later, I had to wait over 25 minutes to get shower gel because the supply had run out—something the staff didn't even notice when they serviced the room. As for breakfast, I can't offer an opinion, as I chose to eat at a restaurant every day of my stay. The beds and pillows were fine; the water pressure was excellent, and there was always plenty of hot water. However, the air conditioning unit itself was so filthy that it looked like a breeding ground for germs.

Family_with_children

8/10

Excellent

21 Mar 2026

Valentina

Everything was good, nice room, hotel pretty central

Family

2/10

Poor

21 Mar 2026

Christopher

The location was perfect, the staff was kind and helpful, but the rooms were small and the dark. The water in the sink and the tub wasn’t draining so everytime you used it, it was backed up. The shower curtain was U shaped and was striped so when in the shower the curtain fell to the middle leaving the sides open for all the water to get out on the floor

Friends

10/10

Exceptional

17 Mar 2026

Patricia

Our stay was amazing, the location is very good. We felt very well staying here, their night receptionist Rico was so attentive always asking if we needed anything and how we were doing.

Friends

8/10

Excellent

17 Mar 2026

Robin

Victor at the front desk was very pleasant and helpful from check-in to checkout

Partner

4/10

Poor

16 Mar 2026

Desiree

The location is fantastic and the staff were kind. Unfortunately, the toilet in our room did not work (ever, from the first time it was flushed). When I mentioned this, they said it would be taken care of. We explored the city all day and returned late at night to discover we still didn’t have a working toilet. For weeks I tried to discuss this with Miguel, the manager, by phone and he explained basic plumbing to me, essentially saying there is nothing wrong with their plumbing. They offered an extremely small refund, stating that is “fair.” Thankfully we had family in two others rooms and were able to use their bathrooms (although, it was certainly an added inconvenience for them). If you feel a working toilet is an important part of a hotel room/travel experience, I’d recommend you try to stay elsewhere.

Partner

4/10

Poor

15 Mar 2026

Kaitlyn

The neighborhood felt safe and we felt great about the locked entrance without a door key starting at midnight and the keycard requirement for the elevator.

However, the day we checked out we had asked if we could hold our bags at the hotel so we could see more of the city. We were assured that that was okay and that our bags would be locked in a separate room. So we checked them in and were given a ticket for our return and were told to leave our bags on the floor between the desk and elevator.

Upon returning for our bags we were taken to a room where only (3) of our (4) bags were located. We mentioned that we were missing one. They took us to their pantry where other doors were being held and still no bag. It wasn't until we searched the rooms multiple times that the clerk told us there was a theft earlier in the day and my bag must have been one stolen.

She called the police and asked them to come take a statement. Outside of that, though, I was offered no more than laundry bags to offer me storage since that my lost bag part of my luggage used for my plane.

Ultimately the situation put a very sour taste in my mouth as to what was otherwise a pleasant stay.

Friends_and_family Friends

4/10

Poor

14 Mar 2026

Daniel

Great location to MSG as well as other interesting sites in NYC. Unfortunately our reservation was messed up and I was called to get my bags out of the room. I explained I was at the Big East tournament game but the manager insisted I meet with her. I brought my Expedia reservation and resolved this issue but missed games as a result. Horrible experience

10/10

Exceptional

09 Mar 2026

Matthew

Reat

10/10

Exceptional

02 Mar 2026

Marjorie

Clean rooms, good breakfast and good customer service

Friends_and_family Family