Moxy Nyc Chelsea

United States , New York Area - NY
New York, 105 West 28Th Street
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100 reviews shown

10/10

Exceptional

24 Jun 2026

Alfie Jay

Super cute and convenient! Everyone was so nice

10/10

Exceptional

22 Jun 2026

Beth

Great location and great room with beautiful view

Self

6/10

Pleasant

21 Jun 2026

Kristen

Terrific location and pretty lobby/guest spaces. Our TV was broken for the three nights we were there and went unfixed for the stay. The bathroom configuration is the oddest I’ve ever seen in a hotel room. The sliding door offered no privacy, with transparent doors that you can see silhouettes through.

8/10

Excellent

20 Jun 2026

Nathan

My only complaint is that the air conditioning wasn’t working very well. It was a hot weekend, but still had made for a painful sleep.

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Alejandra

Everything was good

Family_with_children

10/10

Exceptional

17 Jun 2026

Joao

Great

8/10

Excellent

14 Jun 2026

Nathan

Good location, good bars in the hotel, and clean.

Family

8/10

Excellent

14 Jun 2026

Jordan

this hotel was centrally located and had many great features including stunning views and a rooftop bar.

Family

10/10

Exceptional

12 Jun 2026

Michael

super, conveniently located, plenty of food options, easy transportation, hotel also had lots of activities

Self

4/10

Poor

11 Jun 2026

Thomas

Unfortunately, our stay was very disappointing. The biggest issue was that the hotel did not provide the room type we had booked and paid for. We specifically selected and paid a premium for a particular room, only to be placed in a different accommodation upon arrival. This was frustrating and unacceptable.

The hotel also charges a mandatory destination fee that is advertised as including a $20 daily credit. In reality, the credit offers very little value because there are few worthwhile options available to use it on. It feels more like an extra charge disguised as a benefit.

The on-site coffee shop was another letdown. The coffee and food quality were mediocre at best, yet the prices were extremely high. Paying premium prices for subpar products only added to the disappointment.

Overall, the hotel seems more focused on collecting additional fees than delivering the experience guests are paying for. If you charge a destination fee, provide meaningful benefits. If guests pay for a specific room, honor the reservation.

Between not receiving the room we booked, the overpriced and underwhelming coffee shop, and the lack of value from the destination fee, this stay fell far short of expectations. We would not stay here again and would encourage other travelers to carefully review the fees and room guarantees before booking.

Friends_and_family Friends

10/10

Exceptional

09 Jun 2026

Alana J

Rooftop bar is closed Sunday and Monday. Clean room.

8/10

Excellent

08 Jun 2026

Nicole

great staff

8/10

Excellent

08 Jun 2026

Denise

Room was clean and staff were friendly! Bed was stiff with limited pillows (we requested a couple extra to help) but overall, outside of the bed and no ice machine for self service (staff supported when available), we loved our stay. Great location! Seriously could not have picked a better location for our needs (access to good food, Broadway, and stand-up).

Partner

8/10

Excellent

04 Jun 2026

Aimee

Lovely hotel, sadly the city view was not overlooking the empire state. All staff were helpful and friendly, making us feel welcome from check in to check out. The room was clean and tidy, but unfortunately did not have any space to unpack clothes, fine for a short break but would be inconvenient for a week’s stay.

Partner

10/10

Exceptional

04 Jun 2026

Rohin

Great location and hotel staff were helpful

Self

10/10

Exceptional

03 Jun 2026

Primal

Loved our stay. Amazing location, city view, large room with bathroom that also overlooked city was a treat. Staff were awesome and nice to have the $20 per day credit to spend on proper coffees or premium pastries in the morning. Nice touch. Look forward to staying at another Moxy in the world.

Family_with_children

4/10

Poor

02 Jun 2026

Samantha

I stayed here previously with no issues but will not again after my recent experience -- despite being told at the reception desk when I checked in that I was fully paid (as I had via Expedia), when I was packing up to leave I received a bill in my email for water bottles I did not use (why would I pay $14 for water when there's a Fairway down the block?). I informed the front desk at checkout and was assured it would be removed. This was a red flag, Suddenly, a week later I have five pending charges, varying in range from from $7 to $210. I tried contacting the office multiple times, no response. When I finally got a real person on the line, I was told this happened in error, I would be refunded and receive a final bill, the only thing I had to pay was a resort fee. Almost two months later, no bill has been received and only a partial, unexplained refund was issued. All of this hassle for a one night staycation. Looking at other reviews, I see this is a common occurrence with this property and I think it overshadowed all the other things I once enjoyed about staying here.

Partner

6/10

Pleasant

02 Jun 2026

Yaniv

For some reason, the AC didn't work very well during the night, even though we set it as low as possible.

Family

10/10

Exceptional

01 Jun 2026

Nuray

Otel güzel yerde. Odalar temiz.

Friends_and_family Family

10/10

Exceptional

30 May 2026

Christina

We had some trouble getting up to the rooftop bar….first time in NYC. Wish we could have had more help with this issue. Otherwise everything was excellent!!!

Friends_and_family Family

8/10

Excellent

30 May 2026

Brady

Clean hotel and helpful staff. Only complaint is the shower. In the mornings it takes forever to warm up and the handle is put on backwards so hot means cold and vice versa. There was some mold growing in the ceiling of the shower however. Overall the hotel is in an excellent location and I would stay again!

Friends

10/10

Exceptional

29 May 2026

Embry

The lobby bar and rooftop sell this place. Definitely not the most family friendly but the location is unbeatable.

Partner

10/10

Exceptional

29 May 2026

Maria fernanda

Everything was good amazing experience

10/10

Exceptional

27 May 2026

Amelia

Love this location, value, and hipness. Great spot. Already been here twice - consistently solid!

Friends_and_family Friends

10/10

Exceptional

27 May 2026

Michael G.

The location was convenient to several metro stations. The room was clean, and the staff was helpful and friendly.

Self

10/10

Exceptional

27 May 2026

Soraya

10/10 will most definitely stay here again 😊

Family

10/10

Exceptional

26 May 2026

Sanjit

Excellent

Friends

10/10

Exceptional

25 May 2026

Mary

Great location for walking to different neighborhoods, shops, subway and restaurants. Elizabeth was very helpful in helping me get my party checked in while I was delayed.

Family

10/10

Exceptional

25 May 2026

Vehbi

great time experience, the gentleman that helped us check in was very friendly and helpful

4/10

Poor

25 May 2026

mamta

Definitely not worth the money.

Friends_and_family Family

6/10

Pleasant

19 May 2026

Emily

The room was way to small for my family. There was no closet, only hooks on the wall. The staff was kind and brought us a crib and mini fridge, but there was literally no floor space to move around and nowhere to put our belongings.

Friends_and_family Family

10/10

Exceptional

18 May 2026

enrique

We have a couple of issues with the communication

Partner

10/10

Exceptional

17 May 2026

Ricardo

Amazing and breakfast and coffee was provided as a credits

Partner

2/10

Poor

14 May 2026

Jennifer

Room ok
No room service

10/10

Exceptional

13 May 2026

Tiffany

hip, trendy, perfect for the elevated budget friendly traveler

Friends

8/10

Excellent

13 May 2026

John

While I understand it’s NYC and space is limited the room was extremely lacking in storage. There was no closets in pegs on the wall.

Partner

10/10

Exceptional

09 May 2026

Jose

City view was great. The staff were helpful and polite. The hotel is located near the subway, 4 min walk to the platform to get to uptown or downtown. The hotel was a rooftop bar and a lobby bar so it was convenient to grab a drink.

Partner

10/10

Exceptional

05 May 2026

Vadim

Like everything

Family

10/10

Exceptional

05 May 2026

Emmanuel

Everything was great. felt comfortable. staff was helpful. beautiful views if you get the top

Partner

10/10

Exceptional

04 May 2026

Kaan

Good hotel

10/10

Exceptional

03 May 2026

JENNIFER

Nice area in flower district. We enjoyed the complimentary coffee in the mornings and staff was friendly and helpful.

Family

10/10

Exceptional

03 May 2026

Lauren

Would be a little more convenient if there was a fridge but it wasn’t too much of an issue. We loved the upgraded city view!

Friends

6/10

Pleasant

03 May 2026

Andrew

Rooms are very small

Partner

10/10

Exceptional

30 Apr 2026

wendy

Always a great stay and service

Partner

8/10

Excellent

29 Apr 2026

Hilary

Gorgeous hotel, right in the heart of the city. Only lost a star to room size & storage for clothing/luggage. Traveled with my partner, would be perfect for a single traveler

Partner

10/10

Exceptional

27 Apr 2026

Lloyd

Excellent place to stay. Small rooms but very nice. Very nice area.

Partner

6/10

Pleasant

26 Apr 2026

Jill

Noisy hotel. Always a long wait for elevators and they charge a ‘destination fee’ by surprise at the end..

6/10

Pleasant

26 Apr 2026

Marissa

Staff was pretty terrible. The front desk was unhelpful - it was like it was a “bother” if you asked them a question. I don’t think I’ll ever come back there.

Self

10/10

Exceptional

26 Apr 2026

Maya

Absolute gem! We loved our stay here. Very good area to get around

Family

10/10

Exceptional

25 Apr 2026

Sean George

Very excellent stay

10/10

Exceptional

24 Apr 2026

Jordan

Nice place, you get access to the rooftop bar and you may get a voucher for the eatery next door. Staff were very helpful, room was clean and well ventilated. Will stay again!

Self

10/10

Exceptional

23 Apr 2026

Veronica

Me enacanto. Volvería mil veces 😍😍😍😍😍💃💃

Friends

10/10

Exceptional

23 Apr 2026

Sara

Beautiful, clean room, perfect for a few nights in the city as a solo traveler! Will definitely be back.

Self

10/10

Exceptional

21 Apr 2026

Jesse

Moxy's location was perfect and within walking distance to so much of New York City.

Self

10/10

Exceptional

20 Apr 2026

Lee

The king executive room was great. It had a small sofa that you could sit and look out at amazing views. The two bars were very cool. The rooms were clean although they didn’t have any toiletries, which was not a big deal. Very friendly staff.

Partner

8/10

Excellent

12 Apr 2026

Joseph

The Moxy is located in a perfect spot on a street lined with flowers & shrubs from the surrounding floral shops. The entire blocks block is a welcome verdant oasis in the city.
Our king rooms was quite small, but clean with wonderful views from huge windows. It’s an efficient room, but sadly nowhere to sit except on the bed. Check-in was very easy & the staff very kind to hold our bags since we arrived too early. The lobby is very small & can get congested with many guests arriving in the afternoon. Unfortunately, there are only 4 elevators & they’re confined to a tiny dark area to wait for them. The exquisite rooftop lounge boasts spectacular views from the 35th floor!
A nice surprise was the hotel offers free coffee in the morning plus a $20 credit for breakfast pastries & snacks. The hotel also offers the option for a complimentary Hudson River cruise if you request a free reservation for the 75 minute trip past the Statue of Liberty. The cafe runs very smoothly & the friendly staff’s so helpful, especially Milena, who made our experience so pleasant. We enjoyed our entire stay & would stay here again only in a larger room.

Partner

10/10

Exceptional

11 Apr 2026

Ashley

The staff was wonderful. Our room was clean and perfect for a weekend girl trip. The bars in the hotel were also a great bonus.

10/10

Exceptional

09 Apr 2026

Kolin

It was a great stay with such a kind staff!

10/10

Exceptional

07 Apr 2026

Martha

Everyone was super friendly

Family_with_children

8/10

Excellent

07 Apr 2026

Julie

Room cleaning was made every other day unless if requested. I learned it on my second day, and not upon arrival, so after a day out I was desapointed to see my room not clean. I asked for my room to be cleaned which was done immediately. I also asked for my room to be cleaned the next day as instructed. Well, when I came back the next day to my room after a day of walking outside in the rain, my room hasn’t been made yet. I called and requested the room to be clean and explained what happened the day before. I waited 20 min., but no one came. I went to the lobby to complain, and was told that they were going to take care of it. I waited in the bar and came back an hour later after my arrival to see a set new set of dry towels, but the room still not cleaned! I called again and requested the room to be cleaned, which was done. Since I spent most of the day outside and it rained a lot, my jeans and socks were still wet. The staff was overall nice, but made it clear that I was bothering them and that I was to be patient. I thought it was insulting!

8/10

Excellent

07 Apr 2026

Serine

We had such a great stay here. The staff is fantastic, a very smooth and friendly experience all around. Housekeeping was great, and the location is fantastic. So glad we stayed here. Oh, and what a view we had from our room! Thank you so much.

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Kinsey

This is really the only hotel I feel truly comfortable in - in NYC. Their rooftop bar never seems to be open when I’m there and the room service situation is kind of complicated… but otherwise I find the venue extremely comforting.

Self

10/10

Exceptional

06 Apr 2026

madelyn

The staff was extremely helpful and the hotel was beautiful

Family

6/10

Pleasant

06 Apr 2026

Marsha

The room was very small - no place to even open a suitcase easily. No closet or dresser. A lot of extra fees - including a daily destination fee that I’ve never heard of before.

Family

10/10

Exceptional

05 Apr 2026

Rana

Everything was great!

10/10

Exceptional

01 Apr 2026

Andrew

Great hotel price excellent

10/10

Exceptional

31 Mar 2026

Francisco

Good

4/10

Poor

31 Mar 2026

Judith

SURPRISE FEES! The hotel is very nice, staff, rooms, bar all very nice and the location was very convenient. But the extra $80.34 Destination Fee for 2 nights was a complete surprise when Hotels.com advertises that ALL fees are included in the posted price. To make matters worse the reservation check-in person rattled off a confusing list of amenities that implied if you spent money at the hotel bar or cafe you decreased the destination fee, completely untrue, you just spent more money there, you were always going to pay the additional $40 a night fee.

Partner

10/10

Exceptional

30 Mar 2026

Amari

The views from this building are incredible.

10/10

Exceptional

30 Mar 2026

LYDIA JANE

Although the room was really small, it was so nicely laid out and the view….spectacular! We went to the rooftop lounge on Saturday night and danced the night away. Will definitely come back!

Partner

10/10

Exceptional

29 Mar 2026

Alison

Clean

10/10

Exceptional

28 Mar 2026

The staff is warm, welcoming, and goes above and beyond to make you feel like a valued guest rather than just a room number. A special thank you to Manny for their kindness and for making my stay so memorable. I’ll definitely be returning for the hospitality alone!

10/10

Exceptional

28 Mar 2026

Shakira

Amazing hotel, I will definitely be back!

10/10

Exceptional

28 Mar 2026

Devon

The amazing view

10/10

Exceptional

26 Mar 2026

William

Clean room and great staff

10/10

Exceptional

26 Mar 2026

Brian

I should have asked his name but he had glasses and a Afro great guy a lot of help

10/10

Exceptional

24 Mar 2026

Travis

Nice

10/10

Exceptional

24 Mar 2026

Chelby

We absolutely loved our stay. The staff was wonderful, Hennessey especially.

Friends

10/10

Exceptional

23 Mar 2026

Sayge

It’s a nice hotel in a fine location but the rooms are terrible. Maid staff kept everything very clean. But there are no closets. A few hangers that you use to hang clothes on the wall. And the bathroom is a glass cage with no privacy so if you have to use the bathroom and are sharing with a friend, be prepared to hear everything. The sink and vanity are outside toilet/shower area in the bedroom. Slightly adjacent but still no privacy or room for two people to get ready at once. It’s bizarre enough that I wouldn’t stay there again even though staff are nice and it’s clean.

Friends_and_family Friends

10/10

Exceptional

23 Mar 2026

Eduardo

Hotel was in a good spot in the city. Staff was nice and helpful whenever we needed help. Room was clean comfortable. Would definitely recommend

Partner

10/10

Exceptional

22 Mar 2026

Quency

Everything about the stay was great the room was smaller than expected but the view was beautiful
We went to club in the second floor it was good I just wished they had a more exclusive music the food was great and affordable the drink were delicious and affordable overall I would give it 8 out of 10.

Partner

10/10

Exceptional

22 Mar 2026

Sara

The views were the best in the city, the hotel was clean and amazing, and the staff was very friendly.10/10 recommend!

Family_with_children

10/10

Exceptional

22 Mar 2026

Amy

I stayed in the 4-single bunk room with 3 teens. They loved it! Fun, user-friendly, modern design with quality materials.
It is a very compact space but nicely configured. Beds and linens are comfortable. Room was quiet and dark for sleeping.

Family

10/10

Exceptional

21 Mar 2026

Kimberley

There appear to be some issues with the showers leaking water onto the floor. I’d recommend checking your room as soon as you arrive. Honestly everything else was so good they made up for this one issue.

Self

10/10

Exceptional

21 Mar 2026

Kimberlyn

Loved the aesthetic. Nice staff, clean and spacious rooms + awesome views. Amenities are cool.

Partner

10/10

Exceptional

21 Mar 2026

Kimberlyn

Loved the aesthetic, staff is nice, rooms are clean and spacious + awesome view.

Partner

10/10

Exceptional

19 Mar 2026

Damika

We went for a mother and daughter trip. Everything was great! Highly recommend 😊

Family_with_children

10/10

Exceptional

17 Mar 2026

Dawn

Perfect location, great atmosphere, would highly recommend!

10/10

Exceptional

16 Mar 2026

Jennifer

Absolutely loved my stay here. The hospitality from the staff was amazing! Good location, lots of things to do and the amenities were a plus. If you’re into nightlife, fleur room being upstairs was a plus as well.

Friends

8/10

Excellent

16 Mar 2026

Malahni

Too many drunk white people acting a fool in the elevator. Staff was incredible though. Rooms aren’t very private..

Partner

6/10

Pleasant

16 Mar 2026

Janna

The hotel is located in a good spot in chelsea but lobby where you check in is tiny and crowded. The rooms are also tiny. No closets. Bathroom sink is in the bedroom. No mini fridge. No coffee maker. Night club on rooftop bar so you can't really use it. I won't becstaying here again.

Self

4/10

Poor

16 Mar 2026

Nagarjuna

Single room with sink in the one room as an addon. No clothes storage
No place to put suitcase. No desk. No chair sliding door for toilet and shower difficult to open. Window had cold air coming in even though it was closed

Partner

10/10

Exceptional

15 Mar 2026

Debra

Room service was excellent. I needed a hot water kettle and it arrived very quickly. They offer private car service arrangements to the airport within fair NYC rates. And the room was cleaned daily.

Self

10/10

Exceptional

14 Mar 2026

Ann

Clean, comfortable, excellent location, engaging staff.

Partner

10/10

Exceptional

14 Mar 2026

Hyunmin

Young vibe

Business Family_with_children

10/10

Exceptional

13 Mar 2026

Luis

I have the most wonderful time in New York the staff great ana the place wonderful

Partner

10/10

Exceptional

12 Mar 2026

Lisa

Room was clean and beautiful.

Friends_and_family Friends

10/10

Exceptional

12 Mar 2026

OSCAR

Perfectly situated in Chelsea flower district and walking distance to everything

6/10

Pleasant

10 Mar 2026

Audrey R

The glass around the bathroom area is see through from the beds. If

8/10

Excellent

09 Mar 2026

margaret

Very small rooms with very little room for storage. I wasn’t a fan of the non standard bathroom facilites just a glassed in toilet and separate shower but the shower water pressure was good. The bed was comfortable. I would give 5 stars to the staff everyone we encountered check in, Lobby bar and housekeeping staff were extemely friendly and helpful. Called twice fo additional supplies and they were delivered to our door in 5 minutes. The hotel is in a nice location outside the bustle of times square fifth ave but close enough for easy walking.

Family