Stewart Hotel

United States , New York Area - NY
NEW YORK, 371 7th Avenue
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100 reviews shown

10/10

Exceptional

24 May 2023

Yuridia

It was actually really nice, I loved that it was so close to the subway station and had restaurants all around! didn’t have to worry about food and transportation. One thing I do wanna see improvement is their showers, it’s so tiny! Not made for bigger people.

Leisure Family

10/10

Exceptional

22 Mar 2023

Savannah

Great place! Will go back again

2/10

Poor

14 Feb 2023

michol

2/10

Poor

29 Jan 2023

Verified traveler

Migrant hotel. No availability

This a migrant hotel and does not state this while booking. Had to find another hotel after being notified by the front desk there was no availability even though we were able to book the hotel room.

Friends_and_family Family

8/10

Excellent

11 Jan 2023

sarah

Elegant & upscale lobby with 24-hour security. I felt very safe. The street is very loud with sirens. We bought a white noise at a local Target to drown out the street noise. Great location. We saved money during our vacation snacking in our room via using our mini kitchen, fridge, and microwave. There's a Starbuck's literally across the street and an awesome pastry coffee shop directly below the hotel. Greay location I'd definitely stay there again.

Leisure Family_with_children

10/10

Exceptional

06 Jan 2023

Bobby

Very friendly staff

Leisure Family_with_children

6/10

Pleasant

04 Jan 2023

Misty

Leisure Family

10/10

Exceptional

02 Jan 2023

Angela

Great Location and Service

Great location across the street from MSG. A lot of great places to eat and visit. 10 block walk to Times Square. Brought in the New Year in NYC and couldn’t have stayed at a nicer hotel. Friendly service, plenty of elevators. Great lobby with work stations and plenty of seating to just hang out and relax. Great price as well. Will stay here again the next time we visit. Nice bar as well !

Partner

10/10

Exceptional

02 Jan 2023

Claudio

Excelente

👍

Friends_and_family Friends

2/10

Poor

02 Jan 2023

Maria

The hotel was not as it was advertised in Expedia. Basically the photos used in the webpage are photoshopped. Also the rooms were extremely dirty. Stains all over the place and air was coming in from the windows so it was ver cold. Bathrooms were outdated. This hotel should not even have a one star neither Expedia recommending it.

Leisure Family_with_children

10/10

Exceptional

02 Jan 2023

Cristian

Pretty cool stay. Only downside was that my room had no AC luckily it was cold outside and the open window sufficed.

Leisure Family_with_children

10/10

Exceptional

01 Jan 2023

Migna

The staff front desk and the door bell absolutely wonderful.
\"Landry room \" yes!

Business_and_leisure Family

8/10

Excellent

31 Dec 2022

REBECCA

The rooms were spacious and the front desk was very helpful. The property is older though and updates in the rooms are needed. Furniture was showing a lot of wear and tear.

Leisure Family

2/10

Poor

28 Dec 2022

Grace

We booked this hotel for 4 nights through Expedia. We arrived at the hotel at around 1AM. While we were in line to check in, 2 parties ahead of us were checking out complaining about the condition of their rooms. We silently hoped we would not have this issue. After checking in and getting in our room, we were so disappointed. The room was very dirty and the heat was not working. It was about 30 degrees that evening. We asked to switch rooms but the night manager said there were no available rooms. We tried to find hotels to transfer nearby but couldn’t find any until the next night. We checked out around 9am and told them the issue. The person checking us out said we will get refunded when Expedia calls them. I asked for a receipt as proof of our checkout, and he wouldn’t give us any. He assured me that we will get our money back. Expedia has called them several times at this point, and they have not answered any of their calls.

I do not recommend this hotel at all. Our vacation has turned into a nightmare.

Leisure Partner

4/10

Poor

28 Dec 2022

Jill

If we could have moved hotels, we would have!

We had to change rooms 3 times upon arrival. The rooms were cold (air conditioner in the window which created a breeze), noisy (windows are old), dirty (we had to purchase cleaning supplies to clean our bathroom-especially the shower) and overall just worn.

Friends_and_family Family

4/10

Poor

27 Dec 2022

Shelly

We stayed in room 1007. There was mold and mildew in the bathroom! Dust was alllllover the shades. The amount of grime built up in the corners of the bathroom (especially next to tub) was so gross. The vent in the shower was covered in dust. The carpet was dirty and stained. I will never stay here again or recommend this hotel to anyone. So disappointing.

Leisure Family_with_children

4/10

Poor

27 Dec 2022

MARCELA

When we checked in at 11pm at night, our room was not ready for us. It had not been cleaned. We had to wait in the lobby until the room was cleaned quickly (and poorly) at the last minute. I reserved for 4 travelers, but there were only pillows and towels for 3. The sofa bed to accommodate the 2 of the travelers was not made. We had to request pillows and towels. Everything was in rough shape in the room - wallpaper peeling, carpet dirty. Would not stay there again.

Leisure Family_with_children

8/10

Excellent

26 Dec 2022

jose

Front desk people were amazing. Very professional and helpful. The room was ok for the price. The bathroom could have been cleaner but overall, it was fine. We booked 2 weeks before our trim and we still got a good price and everything was close to us, so we had fun

Friends_and_family Family

8/10

Excellent

24 Dec 2022

Heath

Hotel is nice. The building needs some updating. Lobby is nice and so is the staff. Hallways are very dimly light. Rooms are ok they could be way better. Location is great.

Friends_and_family Family

8/10

Excellent

24 Dec 2022

ELY

Nice staff.

Leisure Family

2/10

Poor

24 Dec 2022

Elisabet

TERRIBLE; DO NOT GO

While the hotel has a good location and a fancy lobby, the rooms are quite literally falling apart. In our 2 day stay, we had to ask for new cards twice, had to have someone come to fix the windows because the AC was letting cold air in. The ac was also old and falling apart. They say they have kitchen but there is no utilery whatsoever, which makes the kitchen quite useless. (forks, cups and such) and no pans to use. Oh, also, there is literally no table to eat, in case you actually used the kitchen to cook or heat something. The furniture itself is also precarious, the shower was disastrous and part of the tub was broken, and we had half of the amenities. The sofa bed was impossible to sleep in, extremely unconfortable and with some really sharp edges in the middle. Worst of all, we were sent some medication overnight (that we forgot and absolutely needed) and they did not bother to deliver it until one day after. My husband had to actively wait for half an hour to retrieve it, otherwise they would not do it. The delivery was there one full day before they bothered to find it. They did not apologize or acknowledge their mistake.

We spent close to 1000 for two rooms 2 nights, it was terrible in every possible way.

10/10

Exceptional

24 Dec 2022

Cing

We had a great stay there!

Leisure Family

8/10

Excellent

24 Dec 2022

Fara Jane

Location is the best that this hotel can offer. Most of the receptionists are nice and helpful. The housekeeping people, when you call their office either nobody picks up the phone or busy line. The entire stay (6 days) our room was only cleaned 2 x and we have to request it via the receptionist. Otherwise, we enjoyed our stay and will stay again.

Leisure Family

8/10

Excellent

24 Dec 2022

Alejandro

It feels like this hotel is close to everything. Subway, food, MSG, the train, shops, everything. That is the part that I found the best. Beyond that, the staff was very nice and accommodating, and the room was comfortable and well stocked.

Leisure Friends

8/10

Excellent

24 Dec 2022

Michael P

Gravest location right across from Penn Street Station. Nice hotel, decor a little dated.

Partner

4/10

Poor

23 Dec 2022

Joewy

Need upgrade to many fee's to pay.

Friends_and_family Family

8/10

Excellent

22 Dec 2022

Donald

Nice location

We stayed here about 15 years ago and came back. Arriving by train, we like that the hotel is just across the street. We had a corner suite with a great view down 7th avenue all the way th Central Park. Traveling with our adult daughter, I was happy to have the second bathroom too.

Friends_and_family Family

8/10

Excellent

21 Dec 2022

Daniel Minella

The rooms aren't terrible. They need to be revamped for sure. They are outdated and warn. The staff was always very friendly. There's quite alot that is within walking distance of the hotel.

Leisure Partner

10/10

Exceptional

20 Dec 2022

Amanda

The staff was all very accommodating. The only issues I seen were blood stains on the mattress protector of the pull out bed and on the white comforter of the main bed.

Friends_and_family Family

4/10

Poor

19 Dec 2022

Verified traveler

Rooms aged, not properly cleaned.

Self

4/10

Poor

19 Dec 2022

Torrance

Very old hotel, room didn’t have a phone in it so had to call concierge from personal phone (who never picked up), so ended up having to go down to lobby for all requests. Shift managers and some staff clearly don’t need to be in the hospitality profession given their disengagement and disposition where they appear to always be bothered by questions.

Business_and_leisure Friends

6/10

Pleasant

18 Dec 2022

Derek

The entire room had a musky oder and sliding door was not on the track and could not close it at all otherwise the staff was all nice and friendly

Leisure Partner

4/10

Poor

18 Dec 2022

Verified traveler

Bad experiece

The carpet felt dusty and dirty, also the sofa bed provided was in terrible condition and not sleepable. For the price aid is really not worth it. the only good about this hotel is its great location.

Friends_and_family Family

4/10

Poor

18 Dec 2022

Lauren

I booked 2 rooms. There was no heat in one of our rooms. Only sheets om the bed. Asled for extra blankets since we couldnt get another room. Was told there were no more blankets. They brought us a mattress cover to cover up with! Rooms smelled. Bathroom walls were disgusting. Tile had things crusted on them. Shower smelled and was dirty.

Leisure Family_with_children

10/10

Exceptional

18 Dec 2022

Ashlyn

Everything about this facility was incredible! We had the loveliest room ever! The staff was amazing and I definitely will stay here again!!! (:

Leisure Partner

2/10

Poor

17 Dec 2022

RICHARD

We got at the property 1h before the check in , wait 2h and the room wanst ready

Leisure Family

10/10

Exceptional

17 Dec 2022

priscila

Very nice location, subway easy access. Good place to have breakfast around.

Leisure Friends

8/10

Excellent

16 Dec 2022

Jen

Entire hotel was hot- temp must have been set to 90’s.
Check in was FAST.
elevator required a door key to go up- THIS WAS VERY NICE- felt safe.
Room looked not so much like pictures. Def needed updating on either the pictures or the rooms. Preferably the rooms.
Our room only had hot water the first day or two.
Basic necessities were available in the room. View was very nice from our windows.
Had to have the ac on over night and it was anywhere between 30-40 degrees outside- heat in the building was crazy.
Literally across the street from MSG so that was a absolute plus****
We were just in to sleep and shower, but the rooms could use a lot of tlc.
Would stay again.
Staff was awesome. Everyone acknowledged you and at least smiled.

Partner

6/10

Pleasant

16 Dec 2022

Verified traveler

Hotel was very nice and convenient.

Front desk staff were a bit rude and know very little about the room types.

Made mistakes with room at check in but wouldnt correct it until check out. Quite frustrating.

Restaurant closes too early . It's NYC folks. We went to see Andrea Bocelli. Serves liquior but no kitchen service. Very disappointed.

The rooms are nice. Hallways need more lighting. Not a safe feeling. More than 1 set of towels in the room would be appreciated, especially when you have 2 guests. No cups for water or coffee?

Friends_and_family Friends

8/10

Excellent

15 Dec 2022

Jesus

Very good staying

Leisure Friends

2/10

Poor

15 Dec 2022

Joellyn

Run away…as fast and as far as you can!!!!

Dear Health Department, How is this hotel allowed to operate? It’s a filthy, dirty and disgusting property and changing rooms twice only confirmed that the entire place is a horror show! Every surface, every wall, every lampshade every inch of this wretched and unsanitary place was a cesspool of filth!! They should be ashamed of themselves! 3.5 stars right! It’s NOT even a 1 star property. The absolute most disgusting hotel I’ve ever stayed at in my entire life!!!! No money in the world would get me to walk through those doors ever again!

Friends_and_family Friends

4/10

Poor

14 Dec 2022

Ekaterina

dissatisfied

My room was not clean. I wanted to leave but I did not have any other place to go.

Business

6/10

Pleasant

12 Dec 2022

Sheila

Staff very good although the owners of the hotel need to put money into maintenance. Ceiling peeling, walls need painting. the hotel is gong downhill due to lack of interest by the owners

Leisure Family

6/10

Pleasant

12 Dec 2022

Cheryl

Disappointed

The first room I was given was very old with a musty smell. The carpet was torn ( a trip hard) and a very small room to accommodate two beds.
The second room I was moved to was larger and more accommodating for two beds. The room certainly needs to be deep cleaned. The vents in the bathroom were growing dust. There was a kitchen area however no silverware. Housekeeping did come daily to make the beds however I had to call and ask for coffee as needed and bathroom tissue. Overall the price was not comparable with the accommodations compared to alternative hotels in the area (expensive for old rooms). I had booked the Stewart because of proximity to Penn Station.
I have stayed at the Stewart hotel before and thoroughly enjoyed my stay, this time not so much. When I return to NY next time I will consider an alternative.

Friends_and_family Friends

4/10

Poor

11 Dec 2022

Iris

The hotel rooms were in terrible condition: blood and fecal stains on the walls and headboard, gum and other stains on the carpet and furniture, and missing amenities like shampoo, hangers, and sufficient pillows. Housekeeping did their best and provided clean linens each day, but the rooms themselves were beyond cleaning.

Business Self

6/10

Pleasant

11 Dec 2022

Keith

This hotel is in severe need of repair and updating to the rooms. The room we were given had carpets were dirty and torn. The bathroom wall paper pealing. No hangers in the closets, no cups, the chair was filthy. I went to the front desk and the the attendant was kind, concerned and gave us a new room which was much better. She was very helpful.

Leisure Partner

2/10

Poor

11 Dec 2022

Erin

This hotel is filthy. Not dirty, not a little messy — it is FILTHY. The headboards were disgusting, bedskirts completely stained, bathroom grimy (with a leaky sink), and the carpet ripped up in parts of our room. Even the lamp and night table were incredibly dirty. There were also zero amenities — no shampoo, soap, conditioner, iron, or hairdryer. I stayed here a few years ago and it was not like this. Would never stay again and highly recommend others avoid as well. Not worth the *slightly* cheaper pricing than neighboring hotels. I’ve never left a hotel review before but this place deserves it. I came home and immediately showered and washed every item of clothing in my bag — even ones I didn’t wear. I’m afraid of what I might have brought home from a hotel that doesn’t clean it’s rooms.

Leisure Friends

10/10

Exceptional

11 Dec 2022

Steven

The stay was pleasent! The front desk receive us before the check in and let us get rest at the room before the estimated time. We are satisfied with the stay.

Leisure Family_with_children

6/10

Pleasant

10 Dec 2022

Amanda

Check-in process was easy but took about 15 minutes because there was only 1 person working the front desk.
The room had a carpet stain, pull out sofa bed had crumbs and stains, shower was tiny, tv worked intermittently (had to get it serviced twice), the ac was not available to us first night so it was very hot in the room. Staff attended to all our requests for fixing tv, additional necessities of towels and soap, and fixed tv and air unit. I expected better quality than the pictures online revealed.

Leisure Family

6/10

Pleasant

10 Dec 2022

stanley

The room was shabby and not clean. The staff were unfriendly.

Good location.

Business Self

4/10

Poor

07 Dec 2022

Jared

Don't stay here

The room looked nothing like the pictures online and was dirty. The carpet was not attached to the floor and was riddled with holes. There were stains on everything. For the price, this experience was extremely disappointing and not worth it. I will never stay here again and nor should you.

Business Friends

2/10

Poor

06 Dec 2022

Jill

Great location but needs on overhaul!!

Our first room was shabby and in disrepair -- furniture broken, stained, and missing a drawer. Stained, dirty carpet. There was no heat! Took over an hour for a maintenance worker to arrive with a space heater. We asked for a new room. The new room had no pillows on the bed -- over 90 min to resolve this. Had to go to front desk to ask -- twice! Long que of other dissatisfied customers with one person at the front desk! They did fix the safe in a decent amount of time! Long wait (over 2 hours) for coffee pods and no new cups on the next night. Leaking sink flooded drawer with hair dryer and extra toilet paper.

Bottom line -- an old hotel that needs to invest in its infrastructure and proper staffing.

Friends_and_family Family

8/10

Excellent

06 Dec 2022

MICHAEL

GREAT location, in the heart of Chelsea NY and near Peloton studios. lobby nice. gym nice. rooms and floors need a major renovation. room was OK/Fine. very basic, definitely outdated. relatively clean. Great size of room with kitchen and living area. overall, fine for the $

Leisure Family

10/10

Exceptional

06 Dec 2022

Victor

Convenient to lots of eating options

Leisure Family

4/10

Poor

05 Dec 2022

Verified traveler

Terrible Experience

Room was dirty, didn’t have extra sheets, pillows, coffee machine, hair dryer etc. It didn’t even have a phone to call the front desk and the elevator was experiencing problems to reach the floor I was staying at. I had to use the service elevator in order to get into my room. For the value it wasn’t worth it.

Friends_and_family Family

6/10

Pleasant

05 Dec 2022

Andrea Alejandra

The lobby is the only area that looks nice and fancy, everything else looks old, dusty and outdated.

Leisure Family

2/10

Poor

05 Dec 2022

Rachel

broken glass desk that was taped up, popcorn kernels all over carpet, blood on bathroom walls, wallpaper filthy, stained and peeling, globs of toothpaste on carpet, broken AC/Heat unit, broken alarm block, pubic hair all over bathroom floor, 1 pillow on each double bed, no blankets, broken lights.... we left, 4 other couples did too

Leisure Family

2/10

Poor

05 Dec 2022

Erin

Other than the location, this hotel doesn’t have much going for it. The rooms look dirty-the windows are so dirty that you can’t see your view and the blinds are caked in dust and dirt. The bathroom shower is full of rust and there was a cockroach in the ceiling in the hallway. I would not stay here again

Leisure Family_with_children

4/10

Poor

04 Dec 2022

PAOLA

It is an old hotel which need serious maintenance. The staff was very very friendly and it is well located from a couple of metro stations and shopping. The first night my room was like a sauna and the bathroom smelled terrible. I asked to change room and the hotel comply to a better room.

Business

8/10

Excellent

04 Dec 2022

Jennifer Leslie

This was a great hotel that we will be returning too! We were able to walk to alot of the stores and sightseeing oooo that we wanted too.

The facility was clean but did need a small amount of upkeeping- nothing that would deter us from returning ( small carpet stain, marks on table, small rip in hallway wallpaper).

Room was spacious and staff was very friendly and helpful!

There is also a wonderful bakery located right next store ( Paris Baguette) that we had breakfast at daily!

Accessible from the street for wheelchair via side entrance elevator which was wonderful.

Leisure Family_with_children

2/10

Poor

03 Dec 2022

Robert

Run down motel vibes

Pics did not match room.

Fire department next door.. sirens going all hours of the night.

Leisure

10/10

Exceptional

02 Dec 2022

Juli

A wonderful, conveniently located hotel in the city!

Leisure Family

10/10

Exceptional

02 Dec 2022

Aaron Joshua

This is a gorgeous hotel. We loved the location! The room was spacious and the staff was so attentive! We will stay here again!

Leisure Family

10/10

Exceptional

02 Dec 2022

Min Hong

Everytging is perfect.

Leisure Family

4/10

Poor

01 Dec 2022

SONIA

Long wait to check in and only one staff up
Front

Leisure Friends

8/10

Excellent

01 Dec 2022

jason

Does the job

I stay at the hotel periodically, the location across from Penn and the price are what is attractive to me. It’s not the most spectacular place but it’s relatively clean and does the job. I spend most of my time outside exploring the city and a place to come back to to sleep is all I need 👍

Friends_and_family Family

8/10

Excellent

30 Nov 2022

Graham

Good location near many sites. Room was cleaned will stay again.

Leisure Partner

4/10

Poor

29 Nov 2022

Melinda

Very dirty ! I had dirty sheets and airconditioning was falling apart. Had to ask more then one time for a extra mug! Not recommended

Leisure Family

6/10

Pleasant

27 Nov 2022

Manuela

Hotel is in a very lovely area! Close to everything… but it is very run down! Bathroom was not clean and very old, the drainer was broken, the bed was very uncomfortable.. woke up with back pain!! For the amount I payed overnight I expected better!

Leisure Family

6/10

Pleasant

27 Nov 2022

Marta

The hotel is a little old and needs update.
Great location in walking distance to Times Square, Empire State, and 5th

Leisure Family_with_children

8/10

Excellent

27 Nov 2022

Michelle

My experience was awesome! Reminds me of a boutique hotel. Staff was warm and welcoming. Very accommodating. My suite was to be as expected. Stayed for a week and it met my expectations. The restaurant was terrific and happy hour rocked!!! Will definitely be returning again!

Business_and_leisure Partner

8/10

Excellent

27 Nov 2022

Verified traveler

Good accommodation - terrible service

I got a large fee from this hotel with no explanation and they are refusing to answer my emails to explain the charge, I would not recommend staying here.

Every day we had to go to reception to reset our room keys which was frustrating and with long ques was not ideal when wanting to get into our room.

Friends_and_family Family

8/10

Excellent

26 Nov 2022

kathy

The attached restaurant Niles was excellent

Leisure Friends

8/10

Excellent

25 Nov 2022

Norman

This hotel is luxury. Super luxurious, accessible and economical for the season.

The staff and cleaning team are very friendly and professional.

The hotel is very well located, its facilities and rooms are comfortable and safe. They have a fridge to store your things.

The only thing we are not pleased with is that the air conditioner in the room is an old window air conditioner that barely cooled and was dirty. The fridge didn't get very cold either and we had problems with the toilet due to lack of maintenance.

Other than that, the stay was good. 9 out of 10

Business_and_leisure Friends

2/10

Poor

24 Nov 2022

Amy

Fire Alarms and a Hot Room

The fire alarm went off a little after 6 am with lots of announcements and noise. It scared my kids a lot. It went off again around around 6:30 am, with the same noise, announcements to stay put by the fire Marshall and alarms. Kids were upset. In addition the room is very worn out. For example, someone had broken the sink off its stand and was it was uneven (looks like someone unsuccessfully tried to glue it on). One more example of the unfortunate experience: the room was one million degrees and we couldn’t turn down the heat (already set to as low as possible). To me, $450+ for one night wasn’t worth it.

Friends_and_family Family

10/10

Exceptional

24 Nov 2022

Mary

Simply the best.

Another fabulous stay at the Stewart. As always great value for money, excellent location & friendly efficient staff. A special mention to Curtis who rescued us when our less than friendly taxi driver left us 1 block from the hotel with too many bags for us to manage. The man is a total legend.

Friends_and_family Friends

4/10

Poor

22 Nov 2022

Marjorie

The photos online and the actual room were in two very different conditions. While the location was convenient, the room was dirty and in major need of a remodel. We had to get towels each night, there was often no one at the front desk, and despite complaining about the stark difference in the online photo and our actual room, there was nothing done and no apology. We were very disappointed.

Leisure Family

2/10

Poor

22 Nov 2022

Roni

The rooms are in terrible condition. Carpet is torn, wallpaper is peeling off with high probability of mold under. Not even in decent condition

Business_and_leisure Family

8/10

Excellent

21 Nov 2022

Antonio

Clean and comfortable beds. Looks dated. Under staffed as every business in post Covid era.

Leisure Family

10/10

Exceptional

20 Nov 2022

david

Amazing location and huge rooms with a kitchen.. it just needs a major reno, looking very old.

Business Self

10/10

Exceptional

19 Nov 2022

martine

Upgraded

They offered us an upgrade to a suite with a kitchen and living room it’s bigger than
An apartment in nyc it’s terrific

Partner

10/10

Exceptional

18 Nov 2022

Brinn

All around great experience!

Leisure Partner

6/10

Pleasant

16 Nov 2022

Tonja

Older hotel convenient location

This hotel is right across from Penn Station so A+ for convenience if you're flying out of EWR. It is safe and clean. My room was large by NY standards but it is old and oddly the radiator heat was on and couldn't turn off and the window unit air conditioners had to run too for it to be comfortable. Staff was friendly and helpful. Overall good.

Business

8/10

Excellent

16 Nov 2022

Manjinder

Pros: The Stewart hotel is in one of the best locations in Midtown. It was so close to everywhere we needed to get to and we could walk everywhere.

Cons: The rooms are very outdated and could use some upgrading. The floor carpet was ripped, the bathroom was very tiny and we felt the fan in the bathroom did not work. The hotel is also very close to the fire station so we heard sirens all day and night.

Leisure Family

10/10

Exceptional

16 Nov 2022

Stephen Craig

The staff were very attentive and polite. The room was clean, well stocked, and most importantly the Coffee maker worked.
3 Closets and a balcony overlooking madison square garden.

Leisure Partner

6/10

Pleasant

16 Nov 2022

Verified traveler

Needs a little TLC

Convenient location BUT definitely needs a remodel

Business

6/10

Pleasant

15 Nov 2022

Andrew

Pretty good location. Rooms are very dated. Lights and blinds had a thick coat of dust on them. Room paint very faded. Bathroom needs updating and thorough cleaning. Rooms look nothing like pictures on Expedia. Staff was friendly

Leisure Friends

6/10

Pleasant

14 Nov 2022

Amanda

Dirty room

The hotel staff were nice but thats about it. The room was very badly insulated so it was cold and noisy. There were old stains in the room and on the bed sheets. The location is convenient, but the room really does not make it worth it.

Friends_and_family Friends

4/10

Poor

14 Nov 2022

Kevin

The hotel location wise is great. Very convenient to get anywhere in the city - upper or lower. However, the hotel is extremely old. Rooms are very small. You can't even pass each other in the room. Bathroom just as small. Can't even turn around in the bathroom. For all those challenges and I don't know how the staff does it, but our room was spotless and made up each day.

Business Family

10/10

Exceptional

14 Nov 2022

Ann

I have stayed here more than 20 times over the past year. It is always clean, dependable, and comfortable. Love this hotel!

Friends_and_family Family

6/10

Pleasant

13 Nov 2022

Glam Me

I liked how the hotel was close to everything. I didn’t like that are room was dirty, the washroom shower had hair all over the tub and walls and the room had a smell

Business

8/10

Excellent

09 Nov 2022

Trisha M

We love the space that the larger rooms have to offer. We did not get the room we reserved, however, but we’re refunded the resort fee. There were parts of the room that definitely hadn’t been cleaned in a long time. The drapes had layers of dust and the dust in the bathroom was also very evident. Overall, the location and size of rooms was great.

Leisure Family_with_children

8/10

Excellent

09 Nov 2022

Diane

The rooms were clean & comfortable. The sheets need to be softer and the hall carpeting needs to be replaced…it smells bad!
Other than that, all was just fine and will stay there again when in NYC.

Leisure Friends

6/10

Pleasant

08 Nov 2022

Ashley

Our room had cockroaches. The hotel reminded me of the american horror story.

Leisure Family

6/10

Pleasant

08 Nov 2022

Maria

I rarely post negative reviews, but my experience was lousy and the customer service was terrible. I don’t expect people to cater to my every whim, but I don’t like to be outright treated like crap. I booked a one bedroom suite for 3 nights (marathon weekend). I realize later that I want to come in a day earlier. I tried to extend my reservation but the room was not available. Finally I decided to just book a different room for one night and then switch to my original room. I checked in and explained why I had 2 reservations. I was promised a late check out and an early check in. At no point during this conversation was I told that the room for my second reservation was undergoing repairs and wasn’t available. The next day my husband goes down to switch rooms. We’re told the room isn’t available because of a leak but we’re getting one that’s just as good. She hands over the keys. We try to get into room but the keys don’t work. The cleaning service won’t let us even look at it (fine, that’s policy). We go back down twenty floors. Stand in line. Get new keys. Go back up. They don’t work. So we go back down. Make someone go up with us and the room isn’t even close to what I booked. It’s short one entire bed. we’re in town for the marathon. We need beds! They don’t care. Refused to fully adjust price. We wasted hours trying to sort the rooms. I asked for a refund for that night. I was told no Bc if I booked that rm that night it would cost more.Duh.why would I book sameday?

Leisure Family_with_children

8/10

Excellent

06 Nov 2022

Sheila

Studio apartment type room.
Comfortable bed and pillows

Leisure Family

10/10

Exceptional

03 Nov 2022

Annatacha

Great service