Fairfield Inn By Marriott Midtown/Penn Station

United States , New York Area - NY
New York, 325 West 33Rd Street
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100 reviews shown

4/10

Poor

04 Mar 2026

Pearce

Meh

Business

10/10

Exceptional

24 Jan 2026

Kenneth

Excellent

4/10

Poor

21 Jan 2026

Mike and Loralee

This hotel was terrible. We had no hot water to shower in the morning. The bed was hard and uncomfortable. My parents had a walk-in shower that flooded the entire bathroom and my dad spent so much time trying to clean up the mess quickly that he didn’t even have time to take his own shower. My brother and his entire family reserved two rooms that they did not have when they got there and they spent an hour trying to change the rooms around to make sure that my whole entire family could fit. They ended up charging them for three rooms with a king size bed instead of the two rooms with two queen size beds and they ended up having to pay extra because the reservations that they made were ignored. They reserved two rooms each with two queen size beds, but when they got there, none of them were available and all the people standing in line waiting we’re getting upset because they had to wait for so long since there was only one person staffed there.
The breakfast was horrible. They kept running out of food and the gentleman that was preparing. It had an attitude. He didn’t keep everything full. The gravy look like you could bounce it off the floor. There was no fruit. The baskets were empty. All the food was gone, and everybody was sitting around, waiting for the food but after waiting 15 minutes, we just had too lave.
The entire experience was terrible

Family

6/10

Pleasant

19 Jan 2026

Barb

Room was clean and bed was comfy. Some of the charging outlets were not in great shape. Breakfast was sparse and not well stocked on Sunday morning. Heater kept running way past set temperature so room got very hot. No vending machines. No sugar free drink options other than water in hotel store selection.

Leisure Self

2/10

Poor

06 Jan 2026

Neal

This isn’t even a Marriott, they don’t change the sheets for your entire state. They do not give you towels, they make you sleep for two weeks in the same sheets with the same towels they do not clean the rooms for your entire stay this place is the worst room I’ve ever gotten the address doesn’t match the phone number doesn’t match and this falls under a days in not Marriott. .

Leisure Family

10/10

Exceptional

01 Jan 2026

Marilee

Staff is welcoming and rooms are clean. The breakfast offers great options and is abundantly provided.

Partner

10/10

Exceptional

18 Dec 2025

Tiffany

Everything was wonderful

Leisure Partner

2/10

Poor

16 Dec 2025

Surinder

Stayed for three nights, not once did we have room service, bed was never made, no new towels until asked.

Breakfast was cold, paper plates.

Definitely not a 4star hotel.

Leisure Partner

8/10

Excellent

16 Dec 2025

Eric

The hallways needed to be vacuumed. 2-3 days before they were done.

10/10

Exceptional

05 Dec 2025

Marilee

The breakfast has many options for all kinds of typical breakfast food choices. The food is fresh and replaced frequently. The Breakfast room has abundant seating and kept very clean. The hotel is located very close to the major freeway. The area offers many food options, gasoline stations, quick stop markets and family fun. The area is safe and easily walkable.

Partner

8/10

Excellent

29 Nov 2025

Erin

Everything was great!
The pull out bed needs a new mattress and a more comfortable blanket
.

4/10

Poor

29 Nov 2025

qian

The room was not clean, and the bed by the window had an unpleasant smell. The bathroom ventilation was poor, making it very stuffy when showering.

Unfortunately, we also encountered strange guests staying above us. They were awake the entire night, constantly walking around, dragging chairs, and slamming furniture. We reported the issue twice, but they would only stop briefly and then start again. The noise continued intermittently until after 6 a.m. We barely slept the whole night.

Overall, this stay was very unpleasant.

Leisure Family

10/10

Exceptional

05 Nov 2025

Jorge

Shops nearby. Convenient.

10/10

Exceptional

02 Nov 2025

Netana

I asked for a crib at check-in and by the time we had gotten our things it was set up in the room. Staff were super helpful with smaller requests that made our stay comfortable.

Leisure Family

10/10

Exceptional

11 Oct 2025

Jasondra

Nice & Clean

Very clean and comfortable stay. I would stay here again for sure.

Partner

4/10

Poor

05 Oct 2025

stacy

The front desk staff was rude and not welcoming at all. When i asked what time the pool closed, she told me 10:00, great! When we went to get in the pool is was closed for construction. Why would she not say that. Then there was no bedding for the pull out bed in the room, when i called asked for sheets to be delivered, she said i would have to come to the front desk for those. Just not quite the calibur of service i would except. The room was clean. I wish there was more non decaf coffee in the room. The breakfast was wonderful, though there was no more forks, spoons worked. Overall it wasnt totally awful but needs some work on front desk training.

Business

2/10

Poor

29 Sep 2025

Patrick

Nothing

8/10

Excellent

18 Sep 2025

Thomas

Everything went great!!

Leisure Family

10/10

Exceptional

17 Sep 2025

Fred

Large room. Good breakfast. Right off the highway.

Business_and_leisure Self

10/10

Exceptional

01 Sep 2025

JoAnne

Very nice hotel!

The hotel staff was great. They helped me with wifi issues. We had a great time in the pool, and breakfast was good. The room was clean and comfortable. Couldn't have asked for more. And at a great price for a pre-holiday evening.

Friends_and_family Family

2/10

Poor

01 Sep 2025

Edward

I reserved a standard room but was given a handicapped accessible room. I asked to move to any standard room and my request was denied. The toilet had mold in the bowl. The main lamp by my bed was not working. The reading light by my daughter’s bed was also not working. I asked for maintenance to fix these lights but nobody came and they remained inoperable throughout my 3 night stay.

Leisure Family

10/10

Exceptional

31 Aug 2025

Chris

Nice place and convemient to stay

Business Self

10/10

Exceptional

26 Aug 2025

Ania

Loved the breakfast options and the amenities

Leisure Family

2/10

Poor

26 Aug 2025

Jeffrey

Room amenities- shampoo and soap not in dispenser. Only 1 shower towel for 2 guests. Room not up to a standard of cleanliness. No coffee in the morning at breakfast area.

8/10

Excellent

15 Aug 2025

Will

Will come back again

Business_and_leisure

10/10

Exceptional

07 Aug 2025

Javier

Great staying. Excellent customer service.

Leisure Family

10/10

Exceptional

05 Aug 2025

Ramon

Hotel is clean and felt new, which is typical of most Fairfield Inns. Room was great. Breakfast was excellent. Area is great and felt safe. There are a lot of options for food nearby. Overall great experience.

Leisure Family

6/10

Pleasant

31 Jul 2025

Andrea

I booked a room with 3 beds to accommodate my family of 5 and when I checked in they did not have that room available. The staff acted confused by the situation and offered little support to help.

2/10

Poor

31 Jul 2025

Rosemary

They do their best to make you feel unwelcome. Check in was at 3pm - we waited 45 minutes. I watched others with reservations be helped as I sat tired with my luggage in the lobby. I finally got up and asked why my room was still not ready and was informed they did not have a room for me - I was prepaid. They grudgingly put us in a “temporary” upgrade.
Later that evening I spoke to Liz, a different person at the front desk, Liz was WONDERFUL! The only person I came across who was. She made the temporary room permanent for our 5 night stay and apologized for our earlier experience.
Evidently, some of the front desk employees treat third party reservations such as Expedia differently than direct bookings. I plan on sending Marriott a letter addressing our experience. Why accept a reservation if you are not going to treat them as a valued customer.
Beyond this, breakfast was good, breakfast staff/food workers were very welcoming in general, maintenance is lacking. I do realize this is a 2 Star hotel but they can do better. They did lose a customer.

Leisure Partner

4/10

Poor

28 Jul 2025

Jose

The room smells bad

Leisure Partner

8/10

Excellent

21 Jul 2025

Linda

clean and friendly

Business_and_leisure Partner

4/10

Poor

21 Jul 2025

Abril

No Jacuzzi, they remove it, and it is still showing on the amenities, pool is not heated, I asked at the time of check in, and they said it was, well it's not. The room above us that a lot of people and they were stumping, running, jumping all night, to the point that our room walls were shaking, I reported several times, and nothing was done by the staff, we couldn't sleep at all.

Leisure Family_with_children

10/10

Exceptional

21 Jul 2025

William

The staff was amazing

Leisure Family_with_children

10/10

Exceptional

18 Jul 2025

Kenneth E

Very Nice

6/10

Pleasant

14 Jul 2025

Vienna

Hotel is average.

Leisure Family

6/10

Pleasant

01 Jul 2025

Jason

We did not get the room we reserved, we were placed in a room designated for handicapped access, we did not have the sofa / pullout bed and the bathroom had very very minimal counter space. Also, the neighboring room occupants were smoking large quantities of marijuana.

Leisure Family

10/10

Exceptional

26 Jun 2025

Cathy

Love the cleanliness and style of the room . Except there was some rust and some black gunk or mold in the sink and shower.

Business_and_leisure Family

2/10

Poor

23 Jun 2025

Jorge

Total let down

The hot tub wasn’t working and the indoor pool water was super cold. Only stayed here to enjoy the hot tub and pool. Did neither.

Friends_and_family Family

6/10

Pleasant

22 Jun 2025

Katie

Hot tub was not working. We had to switch rooms four times due to the top not draining in the first one, then the fridge was leaking in the second one, and someone had been smoking in the third one. Ended up with double beds instead of queen beds because there were no other options. I will say the staff was amazing. They did everything they could to help make it right.

8/10

Excellent

20 Jun 2025

Irma

It was perfect location for Bottle Rock! Would stay here again

Leisure Family

8/10

Excellent

18 Jun 2025

Alejandro

Good

6/10

Pleasant

07 Jun 2025

Richard

No hottub

Leisure Family

10/10

Exceptional

31 May 2025

Jennifer

Enjoyed the quietness of the hotel.

Leisure Family

8/10

Excellent

28 May 2025

shantell

Great place to stay as a family, very accommodating and friendly staff. Also close to many restaurants within walking distance and seven minutes from the jelly belly factory as well as approximately 12 minutes from Six Flags.
Great continental breakfast in the morning and constantly being refreshed. Pool was quiet and clean. Some of the hotel is worn and needs a little updating but overall a good stay.

Leisure Family

4/10

Poor

27 May 2025

Ann

Despite repeated requests, and agreement by the desk to service our room, no one serviced our room. Each day we had to walk to the desk for towels. Trash was never taken out. Soap, shampoo, body wash ran out and again, despite requests, no one came. They wouldn’t even discount the room rate despite this repeated lack of service!!

Leisure Partner

2/10

Poor

19 May 2025

Delvin

The electric was out. Ill review once I receive my refund.

8/10

Excellent

14 May 2025

RICK

Convenient location.

Leisure Partner

2/10

Poor

28 Apr 2025

Michael

The tub was dirty

Partner

6/10

Pleasant

16 Apr 2025

Lisa

The hotel it’s self was normal, commentary breakfast was basic it has its fruits, oatmeal, cereal, eggs, sausage. Only issue I had was when I arrived desk person was a female staff not cordial or welcoming. When asked if pool worked she said no and another guest waiting behind me said they had just called and they had told her it worked. Staff then clarified and said hot tub wasn’t working again bothered with her response. I had booked through third party where my stay was paid, staff did not disclose they were charging me agin when I was asked to swipe my card for holding fees for my multiple rooms. Minutes later I come back down and asked why I was charged multiple fees when room was already paid for, the lady again unapologetic brushed me off and basically said to figure it out on my own instead of being helpful to try to resolve the issue or get a manager to help. I imminently called the third party Expedia where it took days to resolve the issue since hotel wasn’t responding to them either. Eventually got a refund through hotel, it was a simple misunderstanding and i wouldn’t have complained if their staff was a little more friendly and cordial like a front desk should always be.

Leisure Family_with_children

10/10

Exceptional

11 Apr 2025

Ramiro

Very nice place to stay, quiet, lots of places to eat, gas station near and highway close.

8/10

Excellent

10 Apr 2025

LEONARDO

Located close to many restaurants, convenience stores, and fastfood places within walking distance. Easy on/off to I-80.

Leisure Family_with_children

10/10

Exceptional

10 Apr 2025

Paul

D j

Business Self

10/10

Exceptional

09 Apr 2025

Bianca

Quiet and comfortable stay conveniently located near many local eateries and shops.

Leisure Family

10/10

Exceptional

30 Mar 2025

Krissa

Staff was great

Leisure Family

4/10

Poor

29 Mar 2025

Jennifer

There seems to have been an attempt to update the property. The shower and bathroom were not. There was a large section of mold and water damage above the shower and there were other peoples’ hair stuck to the wall-so not clean! The beds were spring mattresses on platforms and were very uncomfortable. The sheets were pulled and scratchy. Very unimpressed.

Leisure Family_with_children

8/10

Excellent

24 Mar 2025

Xiaoyuan

Friendly staff. I like the oatmeal of the breakfast! Comfortable room.

Leisure Family_with_children

10/10

Exceptional

19 Mar 2025

Kirinee

Nice hotel in good area

Stay one night from San Francisco to Napa Valley. Spacious room, fast internet and good breakfast.

Friends_and_family Friends

10/10

Exceptional

17 Mar 2025

Michael

Perfectly fine for a one night sleepover stay

10/10

Exceptional

10 Mar 2025

Miguel

Good stay

Leisure Family

10/10

Exceptional

06 Feb 2025

Claudio

Great

Family

6/10

Pleasant

29 Jan 2025

Melissa

It was fine

10/10

Exceptional

24 Jan 2025

Deepa

Close proximity

10/10

Exceptional

20 Jan 2025

Ramiro

Very nice and quiet place, very good free breakfast.

Leisure Family

10/10

Exceptional

20 Jan 2025

Bela

Good breakfast. Yahoooo

Leisure Family

10/10

Exceptional

16 Jan 2025

Angelica

Front desk was awesome very helpful and professional.

Friends_and_family Family

8/10

Excellent

13 Jan 2025

Angelica

Stay was great pillows can use an upgrade they’re really flat. Although mostly clean it can still use some improvement.

Friends_and_family Family

10/10

Exceptional

02 Jan 2025

Jada

This is a hidden jewel! Close to great places to eat and during my time of travel very professional service, clean, and safe! I will be doing it again!

Business_and_leisure Self

10/10

Exceptional

01 Jan 2025

Talia

Great hotel

Leisure Partner

10/10

Exceptional

01 Jan 2025

Nazera

I forgot and left some things in the drawer in the room. When I called later that night when I realized they had my stuff waiting for me in the office. Great customer service.

Leisure Partner

6/10

Pleasant

01 Jan 2025

Steven

It was a nice property however it is a lot more expensive than similar properties in the area. The omelets were good though.

Leisure Partner

10/10

Exceptional

26 Dec 2024

Michael

Staff very helpful upon check in was.an emergency stay due to home being flooded cause of drainage problems and it being holiday

Friends_and_family Family

8/10

Excellent

26 Dec 2024

Shawna

Great stop. The room was very spacious. Many food options in the area. Not ghetto at all. The indoor pool and spa was a sure disappointment especially being the main reason i choose this location. Would definitely call to confirm the pool/spa before decising to stay again. The breakfast was excellent.

Business_and_leisure Family_with_children

10/10

Exceptional

25 Dec 2024

Omid

Great experience

10/10

Exceptional

11 Dec 2024

Marissa

Excellent

Business Self

10/10

Exceptional

03 Dec 2024

Verified traveler

Reliable comfort.

Great location easy to find right off major freeway. Many services within easy and safe walking distance. A nice neighborhood with walking trail nearby.

Partner

10/10

Exceptional

30 Nov 2024

Elizabeth

Not enough face tissue in the room but nice place to stay

Leisure Friends

6/10

Pleasant

29 Nov 2024

David

Mediocre

Leisure Partner

10/10

Exceptional

12 Nov 2024

Jimmy

It was perfect!!

Leisure Partner

10/10

Exceptional

07 Nov 2024

Venicio

Overnighter

One night stay to play golf at Eagle Vines. Clean, safe. Breakfast included and acceptable. Heater worked well so I was warm on a cool night. WIFI didn’t work but front desk routed me to tech support who manually added my iPhone to the Marriot Bonvoy WIFI.

Self

10/10

Exceptional

05 Nov 2024

Donna

Quiet and clean place. Jap, concierge, was helpful and friendly.

Friends_and_family Family

10/10

Exceptional

03 Nov 2024

Tiffany

Spacious, clean and convenient location. Will definitely come back.

Partner

10/10

Exceptional

19 Oct 2024

Avery

Everyone was professional and nice

Leisure

10/10

Exceptional

19 Oct 2024

Jose

Clean, third bed availability

Business_and_leisure Friends

10/10

Exceptional

15 Oct 2024

Phil

Great area to tourists interests! Great riding choices

Leisure Partner

10/10

Exceptional

15 Oct 2024

Elsa

Close to the house of my relatives

Leisure Family

8/10

Excellent

13 Oct 2024

Sundae

My only complaint is the King bed was not comfortable at all. And I’m the suite you need a coffee table it’s so big in there

10/10

Exceptional

13 Oct 2024

Guadalupe

Great stay experience

Leisure Family

2/10

Poor

08 Oct 2024

Jun

It was a horrible experience of booking with Orbitz. When I booked this hotel actually I was sitting at a restaurant in Fresno and this hotel located in over 200 miles away in Napa Valley popped up on the first page. In 20 minutes after booking I realized that I booked the wrong hotel and I called them. But the lady at reception told me she can’t do any thing and I had to contact with Orbitz team. Then I instantly called the customer service team and submitted the request via the live chat through App . Then I receive couple of emails saying they were still working on it and one of the email even said they reached out to the property which I stayed the day before to ask refund, totally messed up ! Now They told the hotel manager didn’t approve the request . So sad and disappointed with this platform as a 10 years member with them.

Business

8/10

Excellent

08 Oct 2024

Ana

Great stay. Family friendly. Comfy spacious beds. Central to dining. Definitely reccomend.

Leisure Family

6/10

Pleasant

07 Oct 2024

Lance

This property is convenient to several dining options and within a short drive to the theme park. The room was in need of many cosmetic repairs as there was paint chipping in many places. The water pressure was ok but left more to be desired. The staff were very cold and not welcoming at all. We tried to checkin early and were turned away and told the room would be ready at 2pm. So we went to the theme park amd enjoyed our time there. I received a text at 3:40pm that our room was finally ready (check-in is listed as 3pm). We ended up arriving back at the hotel around 11pm to finally check in. The doors to the hotel were locked and we had to gain the attention of the front desk employee, who seemed very annoyed he had to let us in. He unlocked the door and asked what we needed. I informed him we were there to check-in and he seemed surprised a d fumbled his way through checking us in. The next day we went to the theme park again and while enjoying the rides, I received an email from the hotel that we had checked out and an invoice was attached. This made me check my reservation to double check that we had one more night as all of our luggage was still in the room. Sure enough we had until the following day to check out so I thought nothing more of it since I didnt hear any more from the hotel. Fast forward to the next mornong during check-out. I let the lady know I was checking out of my room and provided her the room number. She could not locate my reservation at all!

Leisure Family

10/10

Exceptional

06 Oct 2024

Pei Ying

Clean & comfortable

Leisure Family

6/10

Pleasant

05 Oct 2024

Laura

Nice location

Leisure Family_with_children

6/10

Pleasant

30 Sep 2024

Michel

This property has a big lack of maintenance. Our room, 202, had a bathroom door that was squeaking every time we open or close it. Very annoying. Also the toilet cover was loose, i used a 25 cents to screw it so it would be safer to sit on it. Air conditioning was very noisy and did not functioned properly as the temperature in the room was not constant at all. As for breakfast, this is probably the worst i had in a hotel for years. Lots of stuff was missing, like eggs, sausage looked disgusting, toaster was not working properly since only one side was toasting. To finish, the coffee was so bad that i was not able to finish it.
If you decide to stay there anyway, note that the restaurant across the street offers a great dining experience. If you have a spot to park your car in their parking, make sure you don’t take your car to go somewhere. We did it and on return, we had to park in the alley beside the hotel…

Partner

10/10

Exceptional

15 Sep 2024

Fernando

Good

10/10

Exceptional

13 Sep 2024

Joyce

A pleasant and restful stay

We had a very nice 3-day stay at this hotel. It was clean, comfortable beds, and friendly & helpful staff. Our room was very quiet on the side away from the freeway. The breakfast was okay with a good number of options. Lots of other eating options nearby, including Sticky Rice across the highway near Costco.

Partner

8/10

Excellent

05 Sep 2024

Angelica

Nice stay, nice staff

Stay was great pillows were flat, but overall our stay was great.

Friends_and_family Family

8/10

Excellent

26 Aug 2024

David

Nice room and pool/jacuzzi. However, breakfast was supposed to finish at 10 AM but when we showed up at 9:30 and there were no eggs and we asked if they could make more, the staff just said \"sorry, no.\" Also, we rented multiple rooms, the toilets clogged in two of them, and no one was available to plunger them. Admittedly, this happened in the evening and at least they found a plunger for us to use.

8/10

Excellent

25 Aug 2024

pranab

They ran out of Breakfast items at 9 am more than an hour before the end of breakfast time

Leisure Family

10/10

Exceptional

24 Aug 2024

pranab

noise from the highway at night

10/10

Exceptional

23 Aug 2024

Natasha

Staff where friendly, helpful and kind. We had a long stay with 3 kids and everyone had a smile and a kind greetings. Breakfast was convenient, easy and a great variety.

Business Family_with_children