Element New York Times Square West

United States , New York Area - NY
New York, 311 West 39Th Street
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100 reviews shown

10/10

Exceptional

13 May 2026

Pankaj

Stayed here for 4 nights. Overall good experience. The staff was courteous and accommodated our request for early check in. I was a little skeptical after reading some negative reviews about noise, cleanliness, room size, escalator wait time but my stay was actually good. The breakfast options were good. Room size was good and similar to other hotels in the area in the same range and in room kitchen, filtered water amenities were great for us. The staff did mention about noise during weekdays 9 to 5 pm. But i did not experienced it though i was out of my room around 11 AM everyday. Overall i enjoyed my stay here and the location is a plus.

Partner

10/10

Exceptional

13 May 2026

Jane

Breakfast was great, large selection. Different egg dish daily. The room kitchen had everything I needed.

Friends_and_family Friends

10/10

Exceptional

12 May 2026

Tamunoibi

Great breakfast

10/10

Exceptional

11 May 2026

Jennifer

I really enjoyed my stay. Breakfast was good and we had a great city view. Very clean as well.

Partner

2/10

Poor

11 May 2026

lamar

There was construction going on and it was extremely loud. We were woken up daily by jackhammers right outside our room, it would have been nice to know that when we booked. We tried to change room but we not able too. We had a three year old and was a extremely tiring daily being woken up since we canme from west coast so it was 5am our time

Friends_and_family Family

10/10

Exceptional

10 May 2026

Jennifer

Went for a mother/ daughter trip. Absolutely loved it. The location amazing. The room awesome view and the breakfast was amazing! The staff was super friendly and knowledgeable. Definitely coming back to The Element again!

Family_with_children

8/10

Excellent

10 May 2026

Adel

Clean room,Good Staff,not bad breakfast,Amazing location,

The only issue was the left sooo busy between 8 and 9.30AM

Family

10/10

Exceptional

09 May 2026

Sheila

Best hotel I've stayed in NYC! Geo was a welcoming, helpful, professional team member. Mini-studio to enjoy leftovers. Great location with easy access to public transportation and the best of The Times Square Distict. Bountiful breakfast and weekday happy hour, too!

Self

10/10

Exceptional

08 May 2026

Steve

Breakfast was good

Partner

10/10

Exceptional

05 May 2026

Glenn

The staff was very friendly and professional. The property is undergoing renovations, and we were warned about it. The complimentary breakfast was great, and I believe every guest enjoyed it as much as I. The location was great, close to every major attraction. Will definitely comeback.

Friends_and_family Family

10/10

Exceptional

05 May 2026

Kyungmin

Clean Room, Kitchen in the room is convenient

10/10

Exceptional

04 May 2026

Carron

Breakfast buffet was good , hotel is in a great location for Times Square

Partner

8/10

Excellent

02 May 2026

brandon

Location was good, the room was good. The view was good. The breakfast and happy were good. Busy hotel since it's location. But slept fine and liked the room's view, as I had a higher floor room view towards downtown. It was perfect to walk to Time Square and our Stranger Things broadway show. I am a bellman myself, so the bellman's could be a just a little more thankful and friendly, but perhaps it's because of the sheer amount of people they deal with for luggage storage as it was busy and they probably get stiffed a lot too. But I tipped them well and it was efficient getting our luggage. The main complaint is I didn't have wifi the two nights I was there, it just wouldn't work for me. I didn't bother telling anyone as the front desk looked busy always too. Overall though, it was fine, expensive of course for the view and location, but it worked out fine for my girlfriend and I. Walked out the morning of check out and was easily able to hail a cab to the airport. Felt safe and got a good night sleep. They just need to fix their wifi.

Partner

6/10

Pleasant

02 May 2026

Aco

Not enough to choose from food options
utensils are plastic
Bathroom odors coming out
Room service every second day

Family

10/10

Exceptional

01 May 2026

Monica

Very impressed by the cleanliness and amenities in our room with unexpected kitchen facilities and a very complete included breakfast in the am. Wine and cheese time too..complimentary!

Friends

10/10

Exceptional

01 May 2026

Robert

Great stay

8/10

Excellent

30 Apr 2026

Victor

Rooftop was closed for repairs. Rooms and facility very clean but too many rooms in relation to elevators and public spaces. Lobby and dining always crowded. Great location

Partner

10/10

Exceptional

29 Apr 2026

Gavin

Good breakfast. Terrific location.

Friends

6/10

Pleasant

28 Apr 2026

HELEN

Very busy hotel but a good location in NYC. The breakfast choice was very good. However, there isn't anywhere near enough space for everyone to eat. Many people had to go to their rooms or eat in the reception area. Only three lifts lead to long queues as people wait to go between the 40 floors. The room itself was OK but the noise from the very large, old air conditioning unit and the fridge freezer unit (right at the side of the bed) meant sleep was very interrupted. The room was clean and adequate otherwise, with USB charge points and basic kitchen utilities. The room had no drawers and no space in the bathroom for any toiletries so we felt very cramped and living out of our suitcases. The electronic safe was a good size. Our room was close to one of the fire exit staircases and the smell of pot coming from the stair well was overpowering at times. Also, there was no hot water one morning at all in our room. Reception just said 'well there's no problem with the hotel'. The roof terrace was closed and did not reopen as we were told it would.

Partner

10/10

Exceptional

27 Apr 2026

Shachaf

Good hotel, clean. Breakfast was great. All the main attractions are walking distance

2/10

Poor

27 Apr 2026

Kyrstin

Room was disgusting. There was still hair in my sink. The sheets are literally paper thin and scratchy. I wish I had checked Google reviews B4 booking. The TV didn't work, and the phones didn't work.

Partner

10/10

Exceptional

26 Apr 2026

sandra

Parfaite enplacement tout facile a pied propre déjeuner varié tout les matin oui assenceur achalender heure pointe mais attend pas plus de 5 mins belle hotel

Friends

6/10

Pleasant

23 Apr 2026

Niki-jisu

The breakfast is delicious, and the staff working in the dining room are great and kind. Overall, the experience was good, except for the check-in experience, which was unpleasant.

8/10

Excellent

21 Apr 2026

Mark

Element has a convenient location, a friendly staff, good prices, and offers a breakfast feast. Everything was clean. However, they need to spend more on maintenance to be the hotel they claim to be.

Partner

10/10

Exceptional

21 Apr 2026

Nyakume

Clean hotel friendly staff and great location close to Times Square.

Partner

2/10

Poor

20 Apr 2026

Fareena

We were informed at check in that there is emergency construction and that there MAYBE some noise!!! The noise was so loud we couldn’t hear ourselves talk and we all ended up with headaches! Needless to say we checked out early and moved to another hotel! It would have been nice to have been informed ahead of time. The construction had started a week before we checked in. The staff were polite and were understanding.

10/10

Exceptional

20 Apr 2026

Regina

I loved everything about this hotel.

Partner

10/10

Exceptional

20 Apr 2026

Christina

The room was very clean. Staff was polite and explained things very well. There was a good variety for breakfast. I was also surprised that our room had a complete kitchenette and decent sized fridge/freezer. It was perfect for our stay! A 10-12 minute walk from the Javits center and Times Square.

Friends

6/10

Pleasant

19 Apr 2026

Waheedah

The staff were really pleasant and accommodating. We enjoyed the complimentary breakfast. I also found it helpful that there were notices throughout the hotel that explained the best times to visit the dining area for breakfast according to the level of business. The room was average overall. It was clean; size was ok for family of 4. There were holes in the walls in several places that had been poorly patched. The side of the dishwasher was peeling badly. The tv didn't work; we was told the cable services were under maintenance but they could help us try to get local channels. The location was great; close to everything. I'm thinking that is what largely attributed to the price of the stay. I have stayed in Marriott brand hotels before and this was the worst one; wouldn't stay there again.

Family_with_children

4/10

Poor

19 Apr 2026

Beatriz

the air conditioning is not working properly and the lights as well works bad

6/10

Pleasant

19 Apr 2026

Cheryl A.

The hotel was nice and location was good. They were doing some renovations, but was a nice weekend trip.

Friends

10/10

Exceptional

18 Apr 2026

Myah

Loved my room!! Clean, spacious & a nice & cozy ambience!! Very close to good restaurants & walking distance to so many goodiesss!!! I definitely recommend this place!!

10/10

Exceptional

18 Apr 2026

Sean

The staff was extremely helpful when our travel plans had to change. The property was a great value being near major sights and transit. The room was also great with great amenities. Highly recommended!

Partner

10/10

Exceptional

17 Apr 2026

Florencia

Muy Buena ubicacion, lugar, habitacion. Lo unico “malo” fue la espera de los ascensores.

Partner

10/10

Exceptional

17 Apr 2026

Kimberly

Clean but slightly dated room. Complimentary breakfast was an amazing addition with lots of variety.

Family

8/10

Excellent

15 Apr 2026

Ana Filipa

This hotel had everything we were looking for. After researching many options and reading lots of reviews, I’m very happy with our choice and would stay again!

The location is great, about a 10 min walk from Times Square. I never felt the area was unsafe, despite some comments. The entrance is secure, with locked doors and security always present.
The staff were always friendly and helpful. Housekeeping is every 2 days, which we found perfectly adequate since we were out all day and we are clean people.
The room size was good, and the kitchenette was very well equipped, including a large fridge freezer. The bathroom was good with no issues at all.
We were lucky to have a view of the Empire State Building and The Edge.
On the downside, the air conditioning and heating system was difficult to control and quite noisy. The mattress in our room was worn and could use replacing.
Storage space was adequate for our needs, with a small cupboard to hang clothes.
Breakfast was buffet with a good variety of hot and cold food, with extended hours compared to other hotels. At around 8am I always found a table easily. It got busier after, with short waits and some people taking food to their rooms.
The 3 elevators can be busy, so some waiting is expected, be patient.
They also stored our luggage for free after checkout until 6pm.
We paid in full when booking, and the hotel only held a $250 deposit, which was refunded promptly an got it back in my bank account the day after checkout.

Partner

6/10

Pleasant

14 Apr 2026

Elizabeth

This hotel is in a great location, rooms are clean and the breakfast is actually great. We did find one of our beds was in terrible condition, springs sticking out.. felt like sleeping on an old pull out couch. I let reception know as I was checking out as there is no way that bed should be in use. Otherwise the stay was great.

Friends

2/10

Poor

13 Apr 2026

Hemantkumar

Do not stay here until their facade construction is finished. The hotel is failing to disclose heavy, disruptive drilling (9 AM – 5 PM) on the booking page. I was only notified via a paper flyer after they took my payment at check-in.
The noise was so severe it caused a physical headache, forcing me to check out early. Despite management promising a full refund and loyalty points for the health distress, they later reneged on the first night's refund and wiped my stay data from the app.
This property is intentionally withholding information from guests until it’s too late to cancel. Save your money and go elsewhere.

Partner

10/10

Exceptional

09 Apr 2026

Isaac

The breakfast here was super good it had all kinds of things to choose from, and very organized, our room was on the 17th floor and the view was pretty from the window, it was very quiet and peaceful. The staff walked us through from check in and were very helpful with our luggage as well! I will recommend this hotel to anyone wanting to be close by to Yimes square and other small restaurants !!

Partner

10/10

Exceptional

08 Apr 2026

Tonya

The location, the cleanliness, the helpful staff, the extra shelf space in the bathroom, the kitchenette, the comfortable beds, the included breakfast - all are fantastic! The only thing I would change is the awful mirrors in the rooms. They are too dark for fully seeing and applying makeup. But that is the only thing.

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Petra

Freest location, good breakfast, clean rooms, nice gym. We would stay there again

Family

10/10

Exceptional

08 Apr 2026

Daniel

I enjoyed the breakfast and the gym, it was nice and regulated during my stay there.

Friends

10/10

Exceptional

08 Apr 2026

Rachel

Staff were very friendly. Breakfast was good. No complaints, would stay there again.

Friends

6/10

Pleasant

07 Apr 2026

Tamara

The elevators took really long during peak time. Plan your mornings as you will have to wait.

Friends

10/10

Exceptional

07 Apr 2026

Marie

Great location- walkable to Times Square / broadway and numerous shops and restaurants. Very comfortable bed but room itself is showing wear and tear. Our room was spacious but not much of a view room 207- toilet inconsistently flushed and coffee maker did not work. For a weekend of watching broadway shows, it was an excellent stay.

Partner

8/10

Excellent

06 Apr 2026

Jeff

Nice place. Some issues with the elevators and hot water but the staff was very responsive.

Partner

10/10

Exceptional

05 Apr 2026

Hugo

8/10 Excellent option, no hidden charges will return again

8/10

Excellent

05 Apr 2026

Kathryn

Overall - I love the hotel.
I had already checked out a day early with refund due to unannounced ( very) loud construction at the hotel. Unfortunately, I needed to stay another night in nyc, and the hotel was listed on Expedia at a very cheap (£1) price, so I decided at that price, and put up with the noise during the day.

Check out was at 12- housekeepers started knocking every half hour from 9:30!
Bathroom sink was very slow to drain.

Self

10/10

Exceptional

04 Apr 2026

Brenda

Clean and spacious room, friendly staff, full, fresh breakfast spread, coffee and tea available all day, location is perfect, rooftop was closed and elevator can get full fast which was a bummer but other than that I would highly recommend and I plan on returning.

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Kathryn

Had checked out early with refund the previous due to unexpected ( very) loud construction on the hotel.
I unfortunately needed to stay another night in nyc and the hotel was listed for £1 on Expedia so I just booked in again just for ease to get to
PABT.
Bathroom drains in every room I’ve stayed in are very slow.
Housekeepers start knocking on the door from 9:30 ( check out is at 12!)
It’s a very good hotel but needs to work out some issues because it is very large with a huge customer turnover.

Self

10/10

Exceptional

01 Apr 2026

Matthew

The hotel is a solid and reasonably priced stay in the heart of midtown Manhattan (on the west side).

The hotel is convenient to the subway and Times Square. It’s definitely a heavily trafficked area (especially when there’s an event at nearby Madison Square Garden). While it can feel a bit hectic it also means it feels safe at night. That said, you have to walk southeast to find any charm in NoMad or Chelsea.

The breakfast is amazing for a hotel at this price point and the best I’ve ever seen. It’s also very popular, so leave time.

The bed is comfortable, the bathroom clean (if a tad worn). I didn’t even reserve a view room and it was on a high enough floor to get lots of natural light.

Every NYC hotel has issues with waiting for elevators. It wasn’t quite as bad at Element (the higher the floor, the better since they’re usually full by the time they get to the lower floors).

Overall amazing value for the money.

10/10

Exceptional

01 Apr 2026

Jaisimha Rao

Accessible and Worth it

Partner

10/10

Exceptional

01 Apr 2026

Jennifer

Very happy with our stay. Good variety at breakfast, nice afternoon snack M-Th, staff was SUPER friendly from the front desk staff on check-in to the staff working breakfast/snack to the staff working the door. Room had a large fridge with small kitchenette. Bathroom had plenty of room with large shower. Views of Time Sqaure from our window. Excellent location, walkable to Time Square, MSG, and train station. Plenty of food and shopping near by. Felt very safe in the area. Would definitely stay here again!

Friends_and_family Family

2/10

Poor

30 Mar 2026

John

From the stench of dead rodents in the hallways to the poor attitudes of the front desk personnel. And from the terrible housekeeping staff that left broken glass on my floor for 3 days despite 5 requests to have it cleaned, to the non-working TV in my room that took 2 days to fix (I heard several other guests complaining about their TVs too). My stay was nearly 2 weeks and engineering never came to fix the bathroom light that would turn on and off intermittently. The furnishings are cheap and heavily worn. This place is definitely not deserving of the "8+ very good" rating on Hotels.com. Maybe Marriott (the owners of Element) bought that high rating because it's a 3 or 4 at best. I strongly recommend avoiding Element.

Self

10/10

Exceptional

30 Mar 2026

Marketa

Very nice, clean hotel. Friendly staff and vest location.

Family

10/10

Exceptional

29 Mar 2026

Adrienne

Love having breakfast options and they labeled allergens. Room was clean and hard to find a hotel in that are with a kitchenette! Convenient location. Loved that they held our luggage after check out .
TVs in the room need an update. Elevators can be a bit wonky.

Friends_and_family Family

10/10

Exceptional

26 Mar 2026

Emanuela

The breakfast was very good, great quality.

Partner

10/10

Exceptional

25 Mar 2026

Adek

We had a very pleasant and satisfying stay at the Element Hotel Times Square, New York. The overall experience was excellent, and the service provided truly exceeded our expectations.

In particular, we would like to express our appreciation to Mr. John E at the restaurant. He was exceptionally kind, attentive, and humble in assisting us, making our dining experience even more enjoyable.

Overall, we thoroughly enjoyed our stay and would highly recommend this hotel to others.

Family_with_children

8/10

Excellent

25 Mar 2026

Crystal

The Element was in a great location in Time square. There were a lot of things to do within walking distance. The staff was pretty nice. The breakfast was okay grab and go mostly. The room was clean and had decent space for a Hotel in New York (rooms are usually small here). I would book again. Just note If you're on a higher floor elevator can take a few minutes in the morning.

Family

10/10

Exceptional

25 Mar 2026

Jessica

Clean room, friendly staff, breakfast was great (but busy). Downfall...elevators take a bit but this is expected in the city.

Partner

8/10

Excellent

25 Mar 2026

Linda

Great location. Clean room. Comfortable beds.

Family

10/10

Exceptional

24 Mar 2026

Marquaya

The room was clean and spacious the staff was extremely friendly and very helpful with extending my stay due to my flight being canceled

Partner

4/10

Poor

23 Mar 2026

Helem

Room was tiny, the breakfast area gets crowded, staff gets overwhelmed.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Kathryn

Brilliant place to stay.

Partner

10/10

Exceptional

23 Mar 2026

Diana

Clean and accommodating

10/10

Exceptional

22 Mar 2026

GIUSEPPINA

Great place to stay in manhattan!
Friendly staff, good breakfast, perfect location.
Spacious and clean room with a wonderful city view. We will stay here again for sure!
Really recommended

Friends

8/10

Excellent

22 Mar 2026

Jiyoun

I didn't enjoy the breakfast menu. European hotels have a lot more generous continental meals. I didn't feel the variety day to day and quality of the food was not great. My room didn't have free bottle of water. While I appreciated green room service, the service was not neat enough. I wish they picked up the dirty towels as they stock the new.

Friends_and_family Family

10/10

Exceptional

21 Mar 2026

Hyoung tack

good

Friends_and_family Family

8/10

Excellent

21 Mar 2026

ludovic

Very good location, no problem with the elevators. Lot of space in the room for NY, kitchenette is a plus. Bed are just ok.

10/10

Exceptional

20 Mar 2026

Maged

Great stay. We loved it

Family

10/10

Exceptional

17 Mar 2026

Elizabeth

Had a great experience at the Element New York. Good location, The service at check-in was excellent and very efficient. My room was comfortable, and the kitchen was amazing! The breakfast is very good. Special mention to John E & Joana of food service, there attitude really made our stay even more enjoyable.
Highly recommended.

Partner

2/10

Poor

16 Mar 2026

Rafael

Rude staff

Family_with_children

8/10

Excellent

14 Mar 2026

leo

Great place no parking

Partner

10/10

Exceptional

14 Mar 2026

Adina

Always perfect.

Business Friends

8/10

Excellent

14 Mar 2026

ebony

I loved how clean this property was considering the area. An a very vibrant front desk staff an helpful overall great easy stay. Also the breakfast area an buffet were good as well an very clean

10/10

Exceptional

13 Mar 2026

Liam Patrick

Hotel was lovely both rooms were great clean and spacious shame dishwasher started leaking so room changed within an hour of them noticing it couldn’t be fixed all staff were great except one guy on reception was very rude security guys were brilliant and helpful especially with wife’s mobility scooter opening the doors before she had to fumble for key card breakfast was nice and the free beer,wine n snacks during an hour n half weekday evenings is a lovely touch that most hotels don’t do definitely will be back

Partner

10/10

Exceptional

12 Mar 2026

Kelly

Perfect location staff were great nice gym and breakfast every morning

8/10

Excellent

11 Mar 2026

Albert

Nice location, good amenity, and easy to access lots of best places

Friends_and_family Family

8/10

Excellent

11 Mar 2026

Lisa

Room was cleaned well. Only problem was the shower

Friends_and_family Family

8/10

Excellent

10 Mar 2026

Thi Phuong Thu

Great location and staff. Non functioning light and bathroom fan. Clean

Family

8/10

Excellent

10 Mar 2026

Joseph

A good place to stay near Javits and times sq
Breakfast was good, bedding was excellent
Friendly staff.

Self

8/10

Excellent

10 Mar 2026

Alcina

Breakfast was great! Lots of choices each day.

10/10

Exceptional

10 Mar 2026

Serena

Loved this hotel and the breakfast was really yummy. Also very clean and people were always keeping things tidy and fresh

Partner

8/10

Excellent

09 Mar 2026

russell

Great breakfast and location close to Times Square

Partner

10/10

Exceptional

09 Mar 2026

Karen

Big room for NYC and loved the amenities! We’ll be back!

Partner

8/10

Excellent

09 Mar 2026

Alasdair

Excellent having laundry on site when we were staying so long.

Evening cheese and wine/beer was very nice touch.

Partner

10/10

Exceptional

08 Mar 2026

Kevin

Great

Partner

10/10

Exceptional

05 Mar 2026

Susan Margaret

Perfect walking distance to Times Square, Port Authority and 34th Street.

Mini kitchen in the room was a great surprise and cooked breakfast went down well with everyone in our party.

Friends

10/10

Exceptional

04 Mar 2026

Monica Maria Arias

Excellent services

Family

8/10

Excellent

04 Mar 2026

Bastián Felipe

El desayuno era bueno y variado.

Friends

10/10

Exceptional

03 Mar 2026

Marquaya

My stay was lovely the staff was very friendly and helpful when my flight was cancelled

Partner

10/10

Exceptional

02 Mar 2026

Kevin

Yes, Yes and Yes

10/10

Exceptional

27 Feb 2026

Leticia

Honestly I really liked my experience and I was surprised with the breakfast!! So many options, really good for the price!

Partner

10/10

Exceptional

26 Feb 2026

Laneae

Excellent

10/10

Exceptional

25 Feb 2026

zoe

Great ampke space clean room with kitchenette and big bed and bathroom. Amazong attentive staff and perfectly located for all top attractions. Good food and quick and easy check in and out process. Cannot fault them at all.

Family

2/10

Poor

23 Feb 2026

LaDarren

Went to gym on 34th st about 11:30 came back about 12:30 and notice housekeeper clean my room with my wife and kids still in room..I went to my pants that I left my money in and notice $2800 was stolen.contacted front desk and nothing was done..call police and the asst.manager refused to let police officer talk to her but he forced her..I never had any thing stolen from me like this..this is a good hotel but they have theives working for them..

Leisure Family_with_children

10/10

Exceptional

23 Feb 2026

VANESSA

Staff was kind and efficient.
We were tired upon arrival, they made it so easy to check in

Friends_and_family Friends

10/10

Exceptional

22 Feb 2026

Margareth Paola

Clean room, great staff, breakfast was really good

Partner

10/10

Exceptional

21 Feb 2026

Minkal

The stay was perfect .

Partner

4/10

Poor

21 Feb 2026

Holly

Housekeeping was barely present. Most of the amenities in the kitchenette were broken. Repair not possible and room transfer wasn’t available. Didn’t really offer much of a credit. I’ve stayed here many times but each time the quality seems to be less and less. Location is prime but hotel staff seems a bit cold and rude.

Friends_and_family Family