Name: Four Points by Sheraton Midtown Times Square
Address: 326 West 40th Street, New York City, 10018, US

2/10

Poor

24 Jul 2026

Mariam

The worst experience I have ever had.

8/10

Excellent

23 Jul 2026

Maxime

Nous avons passé un excellent séjour dans cet hôtel. L’emplacement est parfait, à quelques minutes de Times Square, les chambres étaient propres, confortables et le personnel de l’hôtel a toujours été courtois et professionnel. Nous y retournerions sans hésiter.

Le seul point négatif concerne la grève à l’extérieur de l’hôtel. Du matin au soir, les manifestants font beaucoup de bruit et, chaque fois que nous entrions ou sortions de l’hôtel, ils nous criaient « Check out! ». Ce n’est vraiment pas agréable pour les clients qui viennent simplement profiter de leurs vacances. Je comprends que les employés aient le droit de manifester, mais il est difficile de comprendre pourquoi la direction permet que les clients soient constamment interpellés de cette façon à l’entrée de l’hôtel.

Mis à part cette situation indépendante de la qualité de l’hôtel lui-même, notre séjour a été très agréable.

8/10

Excellent

23 Jul 2026

Megan

Hotel was central/walking distance to everything in Times Square

10/10

Exceptional

23 Jul 2026

Adam

Great experience. Would definitely stay again in the future.

10/10

Exceptional

22 Jul 2026

Donna

Our first room had a broken air conditioner. However, the staff were very accommodating and moved us to a new room, which was wonderful! Nicole was especially kind and helpful! Both rooms were very clean and comfortable. We had a nice stay.

Partner

2/10

Poor

22 Jul 2026

Maria

I am writing to formally request compensation for the significant financial losses and inconvenience I suffered in connection with my reservation at Four Points by Sheraton New York.

When I arrived at the hotel, I discovered that there was an ongoing protest directly affecting the property. The noise level was extreme, with drums and demonstrations taking place outside the hotel. The situation was so disruptive that the hotel was providing earplugs to guests. This material fact was never disclosed on Expedia’s booking page, and had I been informed of these conditions, I would never have booked this property.

Compounding the issue, my flight was delayed by one day, and I was charged for that night despite being unable to arrive as scheduled. Due to the conditions at the hotel and the exceptional demand related to the World Cup Final, I was forced to secure alternative accommodations at a Hilton property at a substantially higher rate. As a result, I incurred approximately USD 1,500 in additional lodging and related expenses.

While I appreciate that the unused nights at the Four Points were ultimately refunded, this does not address the significant out-of-pocket costs, disruption to my trip, inconvenience, stress, and physical discomfort caused by the situation. The lack of prior disclosure prevented me from making an informed booking decision and directly contributed to the damages I suffered.

Therefore, I respectfully request that Expedia review my case, thanks, GP

Friends

10/10

Exceptional

20 Jul 2026

Timika

Staff was kind, and made ever attempt to accommodate all my family needs.

Business Family

6/10

Pleasant

19 Jul 2026

Balakrishnan

Its

10/10

Exceptional

16 Jul 2026

Jeff

Very nice hotel. Staff was great. Location was close to everything. Easy walk to MSG

Partner

6/10

Pleasant

15 Jul 2026

Marquita

Protester in the front of the entrance upon checking was loud

Partner

2/10

Poor

14 Jul 2026

Wade

The stay was horrible because some of the workers have been on strike and picketing from 7:00am to 10:00pm. They had whistles, drums, chanting, etc. disrupting the stay for tourists.This was very bad business on part of the hotel because after researching, I found out that the strike started on June 29th. The hotel should have done a better job communicating to people booking their stay well in advance. I was not notified until July 9th via email in the evening, which I didn't read until the next morning. I booked my trip in June. They were telling people who arrived for their stay, they could look for another hotel and if they find one, they could get a refund. But that means, we would have to pay higher hotel rates due to last minute booking. Very Shady!

Friends_and_family Family

4/10

Poor

14 Jul 2026

Allison

The staff was on strike so there was noise all day long!! Loud sirens and banging of pots!! Very hard to sleep and annoying even from 28th floor!! You also had to enter through the side door and it’s also their smoking area. You always smell like smoke walking thru.

Beds were comfortable! Window AC so always a little louder. I was next to exit door from 28th floor and people kept slamming the doors from nearby room.

The daily resort fee said it included bikes but had issues redeeming the codes.

Family_with_children

6/10

Pleasant

14 Jul 2026

Deogenes

Terrible Noise . Very irritating. All day banging of dums and ridiculous sirens .

Family

10/10

Exceptional

14 Jul 2026

Alberto

Clean room, convenient location and very friendly staff. Highly recommended.

Partner

8/10

Excellent

14 Jul 2026

Kayla

Good stay besides the protests outside the building

Self

10/10

Exceptional

14 Jul 2026

Karen

It was a great stay!!!

Friends

4/10

Poor

13 Jul 2026

Jackelyn

There was a protest happening outside the building that we weren’t made aware of until we arrived. We were not offered any compensation, only the option of a free breakfast or a room farther away from the noise. However, we could still hear the banging and yelling throughout the day and night. We were also charged a $75 property fee, even though the website stated that the fee was $60.

Friends

4/10

Poor

13 Jul 2026

Vincent

There was a protest in front of the hotel; we hadn't been told about it before we arrived.
The room was very small.
The air conditioning was very

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

LaKeida

This is an awesome property to stay during your stay in New York. It's convenient for the Uber shuttle drop-off from the airport or heading back to the airport (LaGuardia). Our room was clean and the hot water was hotttttt!!! Nicole was the most amazing representative at the front desk!!! She made sure my daughter and I had a great room with an awesome city view!! Please for Nicole or Chloe upon your booking. We will return to NYC and this is where we will stay!!!!!

Family

10/10

Exceptional

12 Jul 2026

Chen

good

Family_with_children

10/10

Exceptional

12 Jul 2026

Kia

Nicole and Adam were wonderful and the room was very clean.

Family_with_children

6/10

Pleasant

10 Jul 2026

Cathy

welcome at the hotel was dismal, workers were on strike and would scream in our faces every time we walked by. They were loud and disrespectful to us (we had 2 teenage girls that they screamed at daily)
We were travelling with a military veteran and the hotel would do nothing for us as we booked through a third party????
We were emailed about the strike a day or so before but in new york city it wouldn’t be easy to find a place on such short notice close to what we were there for.
Our room was serviced daily which we appreciated.

Family_with_children

10/10

Exceptional

10 Jul 2026

Martine

My family and I enjoyed our stay. The staff was very friendly and they accommodated the needs that we had. This hotel provides 5 star service!

Family_with_children

10/10

Exceptional

09 Jul 2026

Jessica

Great location and staff

Friends

2/10

Poor

09 Jul 2026

Michelle

there were picketers no laundry service no valet parking had to walk through a room enclosed with people smoking and was very noisy with protesters the staff were nice

Family_with_children

2/10

Poor

08 Jul 2026

Jazzmin

I chose this hotel because I've had positive experiences staying at Sheraton hotels in several other states, so I expected a similar level of quality. Unfortunately, this stay was disappointing.
The biggest issue was the constant noise from a protest taking place directly outside the hotel. I understand that New York City is naturally busy and noisy, and the hotel did inform me that a protest was occurring. However, I was not prepared for the intensity of it. The protest continued around the clock,even during a rainstorm & the noise was extremely disruptive. It made it very difficult to relax or enjoy my stay.
My experience with the front desk staff was also underwhelming. While they were efficient, they came across as distant, unwelcoming, and uninterested. Their interactions felt brief and impersonal, which is not the level of hospitality I've come to expect from Sheraton.
The lobby had an unpleasant odor, and the exterior of the building was noticeably dirty and poorly maintained, which gave a poor first impression.
On a positive note, the housekeeping staff did an excellent job. My room was cleaned every day, fresh towels were always provided, and the housekeeping team was friendly, courteous, and hardworking. They were the highlight of my stay.
Overall, I was disappointed because this experience did not reflect the quality I've come to expect from Sheraton. I hope the hotel can improve its customer service and address the cleanliness and noise concerns for future guest

Family

2/10

Poor

08 Jul 2026

Natalia

There was an active protest outside the hotel. The hotel was very underhanded by neglecting to inform us about the protest. We received notice via email about 50 minutes after check-in time, which did not give us any opportunity to identify alternative accommodations in a high-demand city.

For reference the protest started two days before our check-in day. So, emailing us on our arrival day, after our check-in time is particularly low-handed.

Partner

10/10

Exceptional

07 Jul 2026

Parvathy

clean room

10/10

Exceptional

06 Jul 2026

brandon

very clean and nice staff

Partner

10/10

Exceptional

06 Jul 2026

christa

Excellent location. Very friendly staff.

6/10

Pleasant

06 Jul 2026

sheeba

Room was clean and breakfast staff were very polite and helpful. Front desk folks were courteous

Family_with_children

10/10

Exceptional

05 Jul 2026

Kevin

Très bien malgré la grève des 2 derniers jours!

Friends

8/10

Excellent

05 Jul 2026

Maria

Most of all this location is very good. It is close to the mayority of the the attractions. The front desk associates are wonderful and the breakfast is very good. All in all this property is good.

Family

6/10

Pleasant

04 Jul 2026

Siva Rama Krishna Raju

Due to big sounds at entry by union members make some disappointing whenever staying in room

Friends

2/10

Poor

03 Jul 2026

Vera

I had a terrible experience as there was a strike during my stay at the hotel. The ex employees were harassing the guests in the way in and out of the hotel. They were making so much noise that I couldn’t sleep.
It was really annoying. I needed to stay working at the lobby after the check out but it was totally impossible to work with such a loud noise.
It was a very bad experience overall that nobody could manage. They were there at least 4 days out of the 5 from my stay. I left and they were still on the strike.

Self

10/10

Exceptional

02 Jul 2026

Ravinder

Everything is good

Partner

8/10

Excellent

02 Jul 2026

Pankaj Kailashchandra

Very close to times square

Partner

2/10

Poor

02 Jul 2026

Pavan

Dear Expedia Customer Support,

I am writing to request compensation or a partial refund for my recent stay, as the experience was far below what was advertised or reasonably expected.

Throughout our stay, there was an ongoing protest directly at the hotel entrance related to what appeared to be a wage dispute. The protesters continuously shouted things like, “Shame on you,” “Check out and get a refund,” and encouraged guests to stay elsewhere. This created a very stressful, uncomfortable, and unwelcoming environment every time we entered or left the hotel.

What is most disappointing is that this protest had already been ongoing before our arrival, yet neither the hotel nor Expedia informed us in advance. Had we been made aware of the situation, we would have chosen a different hotel.

When we raised our concerns with the front desk, we were simply told that the hotel had contacted the police. However, the situation remained unresolved throughout our stay and only became more disruptive each day. We continued to experience the noise, inconvenience, and negative atmosphere for the duration of our visit.

I booked this hotel through Expedia expecting a comfortable and enjoyable stay, but this ongoing disruption significantly affected our overall experience. I believe it is reasonable to request compensation or a partial refund, as we did not receive the quality of stay we paid for.

I kindly ask Expedia to review this matter and provide an appropriate resolution. Thank you.

Family

8/10

Excellent

01 Jul 2026

SRIHARIPRASAD

Good

8/10

Excellent

01 Jul 2026

Pablo

na

Friends

10/10

Exceptional

29 Jun 2026

Adib

Good place to stay while visiting NY.

Family_with_children

4/10

Poor

28 Jun 2026

Samantha May

The Hotel price is worth what it is. It look poor condition.

10/10

Exceptional

25 Jun 2026

MARITES

The location of the hotel is walking distance to convenient store, restaurant and time square and to every essential stuffs that is convenient for a first timer tourist in NYC.

Family

8/10

Excellent

21 Jun 2026

Erika

Great customer service. Hotel conveniently located. Mattresses need to be rotated and/or flipped as sagging is evident.

6/10

Pleasant

21 Jun 2026

Elizabeth

The property is a very 1960s furnished on style Times Square hotel that is musty, dank and dark. The bartender in the lobby is very nice and the night staff are excellent. They are short staffed to check out and get very. If you need something, they mostly bring it. You can hear the trains and Port Authority rumble even from the top floors at night, but it is kind of soothing. Room clean but dark and did not trust carpet. Housekeeping is good.

Self

10/10

Exceptional

20 Jun 2026

Joe

Excellent stay. Great location. room was good size. Great location.

Partner

10/10

Exceptional

20 Jun 2026

Joan M.

El hotel fue una maravilla, está en un lugar céntrico muchas cosas cercas. El servicio al cliente fue de excelencia. Una chica muy amable la que nos atendió en la llamada Nicole, y todas las demás personas también! Mega recomendado!

Family

10/10

Exceptional

19 Jun 2026

Lori

Checked all the boxes for a great stay in NYC!

Self

10/10

Exceptional

19 Jun 2026

Christopher

Great location , clean, very recommended!

Partner

10/10

Exceptional

18 Jun 2026

Mary

Great location, nice hotel! Would recommend.

Self

10/10

Exceptional

16 Jun 2026

joseph

We stayed for 2 nights and liked the room, amenities, location (walking distance to the Broadway theater, that we attended), friendliness of the staff (allowed us to leave the backpack for a few hours after we checked out), and yes, the price - in other words all main components of an enjoyable hotel stay in NY.

Partner

8/10

Excellent

16 Jun 2026

Heberth

Staff is beyond great!! Location is perfect near everything, room was great but the view not so, and the street the hotel is in is very bad, dirty and did not feel as safe; perhaps bc it’s right next to NYC bus terminal. If you are going for an event near by, this is the place, if you are not, you might get stocked surrounded by overwhelming crowds, street closures and dirty streets.

10/10

Exceptional

15 Jun 2026

Bradley D

From the second I arrived Olivia at the front desk greeted me and handled some things I needed. The whole three day stay was wonderful and I found the location convenient to Times Square, a professional and experienced staff at all times making it happen and I love the place. Here’s to FOUR POINTS! I’d love to return.

Self

10/10

Exceptional

15 Jun 2026

Brendan

Yes

10/10

Exceptional

10 Jun 2026

Sandra

Plan to pay the resort fee

Self

8/10

Excellent

03 Jun 2026

Kimberly

The hotel was clean. The front desk staff members were friendly and cordial. The housekeepers were kind and cleaned well.

Friends_and_family Family

8/10

Excellent

02 Jun 2026

Steena

Staff was very good. Appreciated the drinks at the reception after a long day of NY walking.

Family_with_children

10/10

Exceptional

02 Jun 2026

Hamza

Clean and spacious room. Location is great.

Partner

10/10

Exceptional

01 Jun 2026

Letitia

Smooth and comfortable. Solid breakfast too!

10/10

Exceptional

31 May 2026

Sanved

The view was amazing. The breakfast was very diverse and filling. Definitely recommend the place.

Friends_and_family Family

10/10

Exceptional

31 May 2026

Adrian

El desayuno muy bueno aunque pienso debería ser para todos los huéspedes como otros hoteles

Family_with_children

10/10

Exceptional

30 May 2026

Rachelle

A quick visit to NY.
Great location. Walkable to time
Square and local shopping areas.

Friends_and_family Family

6/10

Pleasant

29 May 2026

Sunil

While the staff was amazing, the hotel itself lacks the vibe. Small rooms can be accepted considering the location but everything in the room is dated. From switches to beds to aircon, even the taps .. everything is old and doesnt feels like worth the money paid.

Friends_and_family Family

10/10

Exceptional

29 May 2026

Andrew

Really enjoyed my stay at this hotel. It was very easy to get around Manhattan as there was a subway station very close nearby, about a 3 minute walk. The hotel itself is well maintained and I found the rooms to be a good size. The staff are very friendly and helpful. Highly recommend hotel.

Family

10/10

Exceptional

29 May 2026

Natalie

My stay was great

Friends

10/10

Exceptional

28 May 2026

Juliana

The view, the bar, and the room were incredible! My boyfriend and I visited for our anniversary and they spent extra time laying out rose petals and folding the towels into swans. It was an incredible experience. Close to everything in Time Square and a quick walk to all of the Broadway Theatres. Not to mention, the bartender was so kind and personable. I’d give more than five stars if I could. I will absolutely be staying again.

Partner

8/10

Excellent

27 May 2026

Rohan

The room was a bit small for my liking but understandable given my budget and the location preference. We stayed there for 2 nights and it was in an accessible location to the Midtown spots that we wanted to visit.

Family

10/10

Exceptional

27 May 2026

Debali

The hotel staff was excellent. The location was great. Enjoyed our stay.

Family_with_children

6/10

Pleasant

26 May 2026

Eddie

Room was okay not how pictures make it look. But 4.9/10.

Friends

10/10

Exceptional

26 May 2026

Todd

Staff was very friendly and helpful. The location was centrally located and close to everything.

Partner

10/10

Exceptional

25 May 2026

Preetha

Nicole was very nice and helpful. She promptly emailed me when the room was ready. She also offered to store our luggage without a fee. Breakfast was amazing they had many varieties. Room is very close to 42 port authority bus terminal, easy access to JFK airport from here. Suggestion to have an option for early check-in around 11 am.

Family_with_children

10/10

Exceptional

24 May 2026

Destiny

Everything was great

Family

8/10

Excellent

24 May 2026

Simone

Wonderful staff

Family

10/10

Exceptional

23 May 2026

Flavio

Great hotel n location

Family

10/10

Exceptional

23 May 2026

Andrew

Outstanding stay there. Staff was very helpful when I needed to extend my stay and they also put ballon’s and flower pedals down for me to help surprise the gf. Room size is what you expect being in New York but it was plenty spacious.

Partner

10/10

Exceptional

23 May 2026

Louise

The staff is incredible and they accommodated us in every way. We will definitely be back.

Friends_and_family Family

8/10

Excellent

21 May 2026

Ramona

The room was TINY but I guess that's to be expected in NYC. The shower water could never regulate and was usually scalding. It was very close to Times Square which was convenient and the staff was very nice. Overall, considering we only slept in the room, it was fine.

Family

8/10

Excellent

18 May 2026

Malini

Property is very convenient for visitors though surroundings are not great. No microwave inside the room which is a minor inconvenience. Staff and cleaniless is great

Friends_and_family Family

10/10

Exceptional

12 May 2026

Zantoria

It was a wonderful location in Times Square . I will definitely be booking again .

Friends_and_family Family

8/10

Excellent

12 May 2026

Ninette

Walkable to time square, Madison Square Garden and broadway

Self

10/10

Exceptional

09 May 2026

Michelle

The staff was so nice, they offered to keep our luggage after we checked out before we had to leave the city

Friends

10/10

Exceptional

05 May 2026

Sonia

Jackie at check in desk is awesome, very friendly welcomed us with a smile felt very welcomed. The location was great. Walking distance to everything. Less than 10 minute walk to time Square. Rooms were cleaned everyday. Will stay there again!

Family

8/10

Excellent

03 May 2026

Nirmala

Ten room wa very clean and the hotel was kindly to allow early check in . Good staff and front desk reception. Ideally located near Times Square.

6/10

Pleasant

01 May 2026

Nihal

Perfect hotel

Family_with_children

10/10

Exceptional

01 May 2026

Thomas

Great breakfast. Friendly helpful service everywhere

10/10

Exceptional

28 Apr 2026

Daniela

Nicole greeted us promptly on a rainy day! She honestly made our trip so worth it and an overall great experience. Literally putting us at ease. The buffet breakfast was honestly so fresh and customer service- as a Texan I have to say Rahman was so attentive and kind to us during our stay. Staff was more than ready to help anytime of day, with a smile. We would step out and comeback to a clean room with the beds made. Willing to hold your bags before or after checkout!! Rare in NY in my opinion

Friends

10/10

Exceptional

28 Apr 2026

Gabriella

We had a great experience!

Friends_and_family Family

10/10

Exceptional

25 Apr 2026

Vanessa

Our stay at the penthouse was amazing. The views were incredible… room and hotel were fresh and clean. Staff was very friendly and helpful.

Family_with_children

10/10

Exceptional

25 Apr 2026

Ruth

The hotel was a great find. It’s very walkable to Times Square. To get a subway or taxi it is great. Everyone pre visit and during were so helpful. We would definitely stay there the next time in NYC

10/10

Exceptional

24 Apr 2026

Catherine

Right off a very busy part of town, close to Times Square, but the room was nice and quiet. Staff was very friendly!

Self

10/10

Exceptional

21 Apr 2026

Jesse.T

Definitely recommend

8/10

Excellent

21 Apr 2026

Blake

Travelled as a family and opted for the suite/penthouse room as it wasn’t much more than the standard room so it felt huge compared to most NYC hotel rooms. Room was well maintained by housekeeping while we were there. Bring your OWN pillows because what they offer feels more like few pieces of cotton balls in a bag, which leads me to the blight on our stay. Called down for some extra pillows at 9pm, was told they’ll be brought up soon. 20 mins go by, nothing so called again, spoke to a different person at the front desk who said the same thing, they’ll have housekeeping bring them up. Another 20 mins go by, nothing, call again, a third different person answers and says the same thing. After an hour after the first call, I get dressed and go downstairs to confront the front desk staff. There were 3 of them behind the desk all doing different things. It’s only after I came down already irate because we’ve waited an hour for pillows for my kids to sleep that I’m told housekeeping has left for the day and they can’t find any other pillows in this big hotel. The assistant manager did comp breakfast for us as an apology only after I made a fuss about the service we got from them including her. So depending on who’s running the desk on your stay, you could get the D-team who couldn’t organize a bun fight in a bakery. Breakfast was decent and standard American hotel breakfast with zero to little nutritional value. We had a decent stay overall but too many other options to go back

10/10

Exceptional

20 Apr 2026

Yoshihiro

It was good.

Self

2/10

Poor

13 Apr 2026

Pang

Front desk really do not have a clue. I was early and check-in was not until 3 pm, which is fine. But I waited for two hours and saw two men who checked in after me, one did so 20 minutes after I had been helped, and they were notified before me that their rooms were ready. I then went up to ask what is going on and they said, oh, a room is now ready. If I had not bothered to approach them, I would still be waiting. Incompetent front desk staff, you get what you pay for with this hotel. And they saw me sitting there in their lobby for two hours and did nor said anything.

Self

8/10

Excellent

13 Apr 2026

Jordan

Room was clean, staff was VER friendly and helpful. Love that there is a smoking section out front for guests. The Vending machines could use a bit more variety.

Partner

8/10

Excellent

09 Apr 2026

Johnson

Room was clean. Location convenient, but there is noise from the street. The HVAC/heater was a bit noisy. The bathroom had limited counter space. Staff was always friendly. The three free bottles of water we received each night was a nice amenity.

10/10

Exceptional

07 Apr 2026

Ruth

Everyone. Jackie and all the others were so helpful in person and on the phone. We used valet parking which worked well the room was wonderful. The location is great for walking to Times Square. The theaters etc. Getting the subway. Getting cabs. Definitely would stay there again!!!

Partner

8/10

Excellent

03 Apr 2026

John

Affordable, but dated hotel. Good location.

Self

10/10

Exceptional

02 Apr 2026

raizi

Great stay in an excellent location, especially convenient for catching shows on Broadway and within walking distance of Times Square and other major attractions.Check-in was fast, and the staff were friendly and welcoming throughout our stay. The room was spacious, clean, and well-maintained, with comfortable beds that made for a relaxing experience.
Another big plus is the proximity to NY Penn Station,about a 10-minute walk, which made getting around very convenient. Lots of cafes and restaurants around. Breakfast was not included with the room and it was expensive.
Overall, a great choice for location, comfort, and service in NYC.

Family_with_children

10/10

Exceptional

30 Mar 2026

Gina

This hotel it’s perfect it’s located in a very accessible area close to subways for easy access around the city. The hotel it’s the rooms were kind of small might feel crowded with more than 3 people per room. But otherwise the room was clean no real issues. The staff it’s very friendly and accommodating.

Friends_and_family Family