Hampton Inn Manhattan-Times Square South

United States , New York Area - NY
NEW YORK, 337 West 39Th Street
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100 reviews shown

10/10

Exceptional

15 Jun 2026

Alessio Ivan

Muy amables el chef de la mañana en los desayunos súper amable y atento excelente trato

Family_with_children

10/10

Exceptional

15 Jun 2026

Ben

Solid

8/10

Excellent

15 Jun 2026

RIFFAT

The lady Jessica at the reception is very helpful, she went out of the way to help find my ways in New York City, thanks to Jessica, she is phenomenal.

Friends

10/10

Exceptional

15 Jun 2026

Beesham

Warm welcome, Great location, close to the subway!, Friendly and Helpful Staff Members. Clean rooms, Delicious breakfast.

Two things to note:
1) Bathroom very small.
2) Elevators could get some TLC. (the floors are old and look dirty they made a lot of scary noise.)

It was still a great place to stay.

Partner

8/10

Excellent

15 Jun 2026

Teresa

The staff was awesome! Everyone was so helpful and friendly. The room was clean and comfortable. I would definitely stay there again.

Family

10/10

Exceptional

14 Jun 2026

Samantha

the hotel staff was very friendly, breakfast was great, rooms were clean and beds were comfortable.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Dagyanamai

Everything it was perfect, the hotel is located on a perfect area, the staff it was nice and helpful. I definitely recommended

Partner

4/10

Poor

14 Jun 2026

Sandra Lynn

Hotel is extremely run down & old. Stay anywhere but here.

Family

10/10

Exceptional

14 Jun 2026

Jessica

We loved our stay!! The staff was very welcoming and accommodating. They had the best customer service ever! From the front desk clerks (specially Faith) to the breakfast attendants (Cesar and Kiernia), all of them were very kind, warm and attentive. They went above and beyond to make sure we were well taken care of and had a lovely stay. The only thing we had a bit of an issue was the elevator the first day because one wasn't working so it took too long to go up and down to our 17th floor but it was repaired fast. Also the room (for 3 people) and shower space (for tall and big people) were a little small.

Friends_and_family Friends

10/10

Exceptional

14 Jun 2026

Clay H.

The staff were the best thing about the property. Susana, the manager was awesome. She's very helpful and pleasant. That kind of attitude rubs off on the staff, and makes for a friendly helpful environment.

Self

8/10

Excellent

14 Jun 2026

JENINA

Friends

8/10

Excellent

14 Jun 2026

minerva

Family_with_children

4/10

Poor

13 Jun 2026

Andy

Old hotel, didn’t smell great, the elevators were the worst I have ever experienced in a hotel. The elevators were small and extremely extremely slow. We had to wait more than 20 minutes on several occasions to get an elevator down from the 24th floor. Apparently there is no service elevator, because the hotel cleaning staff was also using the same elevators as the guests. This is the third Hilton property I have stayed at recently, where the elevators have been slow and/or out of order. I am strongly reconsidering my loyalty to Hilton.

Family_with_children

8/10

Excellent

13 Jun 2026

Bryce

Wonderful staff! We enjoyed our stay.

Family

10/10

Exceptional

13 Jun 2026

Rigoberto

Very good

Family

10/10

Exceptional

12 Jun 2026

Great location! We were only there one night but they head our bags the entire next day while we toured the city. Staff very nice.

Partner

8/10

Excellent

11 Jun 2026

DONNA R

The location is great. The room was clean and breakfast was good. My stay was two days and I was not able to sleep in as the cleaning crew started to clean a little after 6 am and it was noisy in the hallways with the banging and the talking. I complained the first day and their solution to this issue was to offer me ear plugs. I could not wait to get home to get some sleep.

Self

10/10

Exceptional

11 Jun 2026

Derek

Clean, comfortable room within walking distance of many points of interest. Friendly, helpful staff & excellent breakfast options.

Self

8/10

Excellent

11 Jun 2026

kywan

Location is dated and needs an astetic over-hall. Staff is amazing

Self

8/10

Excellent

10 Jun 2026

Dante

My stay was quite comfortable. Room was clean, staff was very nice, and the hotel breakfast was great. The only two things I'll knock this place for was the elevator and the shower pressure.

The elevator not only took a while to arrive at times, but it definitely felt like it needed to be serviced rather soon.

I am also unsure if the shower pressure was room specific to me, but it was definitely lacking enough pressure to leave me fully satisfied with my shower.

Self

10/10

Exceptional

10 Jun 2026

kelly

Great location. Staff was friendly and helpful. Great gor work or vacation

Self

10/10

Exceptional

09 Jun 2026

Catarina

All the staff was very kind and the room was cleaned every day! The breakfast is fantastic!

Family_with_children

10/10

Exceptional

08 Jun 2026

Erika Y

Very nice place . Thank you ovetall

Friends_and_family Friends

10/10

Exceptional

07 Jun 2026

NOUREDDINE

It was a wonderful experience. Thank you so much

10/10

Exceptional

06 Jun 2026

Cassidy

Cesar was amazing & so kind! We loved seeing him at breakfast & he made a fantastic waffle for us!!

Friends

6/10

Pleasant

05 Jun 2026

Timothy

Although the room was clean, it was almost too clean and maintained a very strong smell of cleaning chemicals throughout or stay there. No significant maintenance issues with the room however, I was concerned I was gonna have an epilepsy fit with the poor and blinking lights in the elevator. Of course, that was when you could find room in the elevator as there were significant wait times in the mornings.
The breakfast that was included was beneficial for our travel however, if you didn’t get there before 9:15 a.m. you were left fighting for the scraps and find a table. When asking staff for more food, I was met with an indifferent stare and told no there was nothing else available.
Affordable and the location was good for The tourist areas how we visited.

Family

10/10

Exceptional

05 Jun 2026

Huong

Great location if interested in being close to the subway, penn station, or bus terminal. Close to the different musical broadway theaters (only a block or two away) as well. Breakfast was included and there was also a small gym.

Family

10/10

Exceptional

04 Jun 2026

Rachel

Good price for location

Partner

10/10

Exceptional

04 Jun 2026

Tracy

The stay was absolutely great from the staff being so helpful. They took our luggage and held it until the room was ready. Breakfast each morning had good options. Room had plenty of toiletries for use. Room was very cleaned and cleaned each day for us. We will definitely stay here again.

Friends_and_family Family

8/10

Excellent

03 Jun 2026

Mary Anne

An older building that needs a little fixing up. It is a few blocks from the subway, so that is convenient. The breakfast is basic hotel breakfast- nothing special. All in all, it is an okay place to stay, but I have stayed in hotels with similar cost and amenities and would probably stay at one of those rather than return.

Self

10/10

Exceptional

02 Jun 2026

Santiago

Staff and breakfast was five start

Friends

8/10

Excellent

01 Jun 2026

Estefania

N/a

2/10

Poor

01 Jun 2026

Maria Alejandra

The worst hotel experience and customer service I have ever had.

The staff was extremely unfriendly and completely unhelpful. Before heading to the airport, we left our luggage in storage for a few hours. Inside one of our bags, we had a sealed box of cookies.

To our surprise, when we collected our luggage, the cookies had clearly been tampered with — some were on the floor and others were outside the package inside the bag. This was completely unacceptable and made us feel very uncomfortable and disrespected. My children were very disappointed.

We asked to review the security camera footage, but the hotel refused. We also requested compensation for the damage and inconvenience, and they offered absolutely nothing.

What makes this even worse is that I have been sending emails for over a month trying to resolve this issue, and they still have not responded.

Terrible treatment, zero accountability, and an overall awful experience. I would not recommend this hotel to anyone.

Friends_and_family Family

6/10

Pleasant

01 Jun 2026

Shane

Staff were very friendly and helpful.
Elevator needs maintenance, the lights flicker and floor needs to be replaced.
The gym is very basic.
Ice machine on our floor had no ice for the entire stay.
Our room must have had a leak and the ceiling was very poorly repaired.
The bed mattress was smaller than the frame, there was 4 metal pieces sticking out from the bed frame, we had to put my husbands shoes over them so we didn’t hurt ourselves if we were to get out of bed in the night.
The bed sheets had smaller than holes in them.
Location is very good.
The breakfast was pretty good, enough to get you going in the morning, nice to have that included.
I do not think the hotel was worth the price we paid for our 3 night stay.

Partner

10/10

Exceptional

01 Jun 2026

Jennifer

Good

8/10

Excellent

31 May 2026

Sheila

breakfast

6/10

Pleasant

31 May 2026

Jill

Our room was clean. Other than the one pillow had blood soaked through it but the staff took care of that. Staff very quick to assist with this. Rooms quiet and great air conditioning. Halls were quiet.
The elevator lights flash and myself and another rider became nauseous from the flashing strobing lights.
Didn’t get to have the breakfast as all food bagels were gone and not replaced, fruit was super soft and brown bananas. I was shocked as normally good breaky at this chain.

Family

8/10

Excellent

31 May 2026

Mary

The location was close to subway and times square. Theaters close. The elevators were very slow, showers a trickle of water came out. Breakfast pretty good.

Family_with_children

10/10

Exceptional

31 May 2026

Jia Xing

We will be back

8/10

Excellent

31 May 2026

Christina

Staff were great. Nice Waffles made fresh in the morning. All day coffee:-) staff are hard working.
Rooms are decent. I would stay again because staff were nice and helpful.

Family_with_children

8/10

Excellent

30 May 2026

Stephany

Location of hotel was great near subway and Times Square. Room was clean and good air conditioning. Only 2 elevators and during breakfast hours the elevators were very busy waited about 20 mins at one point to get on an elevator.

Family

2/10

Poor

30 May 2026

Thomas

I called the hotel well I’m advance to inform them I’d be checking in past midnight. When we arrived we were told that they had to split us up into two single rooms on different floors.
The next morning I was called in my room from the front desk thanking me for letting them split us up. Like I had a choice?!!
Then we needed to change rooms for the second night.
One room didn’t have a thermostat. It was an old fashioned wall unit that was either on or off.
One bathroom had mildew in the grout and peeling wall paper.
The elevator floor was coming apart and the lights flickered constantly like a horror movie.
The dining area had furniture the looked like it needed replacing 5 years ago.
Not the Hampton Inn mattresses like other locations. Don’t book here.

Family

10/10

Exceptional

29 May 2026

Dustin

Great breakfast

Family_with_children

10/10

Exceptional

28 May 2026

Sydney

Staff were very helpful and kind in accommodating our need to store bags on day of check-in and check-out.

Partner

2/10

Poor

28 May 2026

halima

Hotel was dirty. Stains everywhere. Toilet seat was broken when we first got there. Just horrible.

Family_with_children

10/10

Exceptional

27 May 2026

Sergio

Excellent breakfast staff very helpful

Partner

8/10

Excellent

27 May 2026

Nicholas

Tight room, helpful staff, older property.
We stayed in a room on the 19th floor for our family of 4 . Thought I was getting 2 Queens but got 2 Full-size beds. There was not much room to move around the room. There were 6 rooms per floor. The elevators were quite old, had some issues but staff were quick to get them running smoothly. Overall property was quite tight compared to other properties further away from Midtown/Hills Kitchen. Very helpful staff from check-in, to breakfast, to check-out. Reasonable walks to Time Square, nice food options, and easy Uber pick up / drop off. Bathroom was nice with a nice hot shower. Beds a little harder than I am use too but comfortable.

Friends_and_family Friends

8/10

Excellent

27 May 2026

Jennifer

The elevators were very sketchy. Lights flickering, short circuit sounds. Rooms and hallways are quite small. Room was very clean. The staff was helpful and friendly!

Business Partner

6/10

Pleasant

27 May 2026

Luis

Hampton Inn’s are usually a good option for travelers with family. They are reasonably priced and include breakfast. This property will give you those options, relatively close to Times Square. However, yet be advised that your stay will be different.
Rooms are smaller than usual and walls are thin. Breakfast area and lobby are too small to accommodate amount of travelers. Elevators are slow and too small for amount of guests.
If you’re looking for a place to return to crash after a long day, it will do.

Self

8/10

Excellent

27 May 2026

Jacqueline

Very convenient location. I went to the Knicks Watch Party. So, I loved my overnight stsy!

Friends_and_family Family

10/10

Exceptional

26 May 2026

Catherine

Enjoyed

Family_with_children

10/10

Exceptional

24 May 2026

Ian

Much better than the reviews would let on, but I agree the elevator is annoying.

Family

4/10

Poor

24 May 2026

Maureen

The hotel did not live up to its billing. Amenities mentioned were unavailable. There were only 2 elevators and it took forever to go up or down. Breakfast was great EXCEPT there was not enough room, guests moved chairs and table and if you left a table (with uneaten food clearly displayed) you returned I 5 minutes to find other guests had disposed of your food. A real mele.

Self

10/10

Exceptional

23 May 2026

LUCINDA

It was a nice place to stay. It was what we needed for a few days. Close to a lot of places including the theater we went to.

Family_with_children

10/10

Exceptional

23 May 2026

Susan

Breakfast was ok
Air conditioning good
Room was clean

Family

10/10

Exceptional

23 May 2026

Deborah

Everything was great for what we needed

Family

8/10

Excellent

21 May 2026

Jessica

Hotel is in a good location and close to fun things to do in the city… The staff were helpful and friendly. Air conditioning in the room was excellent

Partner

8/10

Excellent

20 May 2026

DAVID

Room was clean and well air conditioned, staff was friendly and the breakfast was great.

Family

10/10

Exceptional

19 May 2026

Yuvaraj

Best breakfast! Clean and peaceful

10/10

Exceptional

19 May 2026

Piotr

Perfect location for 1st time visit, clean rooms, helpful and friendly staff

Friends_and_family Family

8/10

Excellent

19 May 2026

Regina

Service and cleanliness was excellent. Bed was very comfortable and the shower pressure was great. We were on the 14th floor and it was generally quiet inside at night but could still hear street noise, which is uncontrollable. This hotel is old and needs updating, especially the elevators. For 29 floors the two elevators are inadequate and shabby looking. I have stayed at many Hampton Inns and this was dingy. Free breakfast was standard.

Friends

10/10

Exceptional

19 May 2026

Barbara

The air conditioner worked great. Staff at breakfast were happy and very helpful. Special shout out to the amazing waffle maker! Front staff were very pleasant!

8/10

Excellent

18 May 2026

Sameth

Clean room. Great location.

Family

8/10

Excellent

18 May 2026

Hector

Staff was well exceptional from the front desk to the breakfast staff. Elevator issue is only complaint. Felt bad for work staff had to use patrons elevator. Aside from that stay was quite pleasant

10/10

Exceptional

18 May 2026

Karine

Le petit déjeuner qui est compris dans le prix de la chambre était très bon! Il y avait beaucoup de choix et le monsieur qui est là pour faire les gaufres est très gentil !
Les chambres ne sont pas très grandes mais propres

Friends_and_family Family

10/10

Exceptional

18 May 2026

Norrie

Convenient location, great breakfast and housekeeping.

Friends_and_family Family

8/10

Excellent

17 May 2026

Jyoti

Overall, good hotel and room was clean and comfortable. The staff were friendly and helpful. The elevators seemed very old and lights were flickering at times.

Self

6/10

Pleasant

17 May 2026

Aleksandar

Really tough conditions of the building and rooms . Staff is amazing!

Family_with_children

10/10

Exceptional

17 May 2026

Noelia

Todo bien

Family

8/10

Excellent

15 May 2026

Shonda

Every polite staff. I felt very welcome when I walked into the establishment. Hotel was very warm and inviting.I would definitely recommend this hotel to friends.

Friends_and_family Friends

10/10

Exceptional

14 May 2026

jason

Great place to stay for work travels.

Self

8/10

Excellent

14 May 2026

A kathleen

The room was pleasant. The hotel shows its age. Linens were clean. It was very nice to have breakfast and coffee available. The gentleman manning the breakfast and making waffles deserves an A+. If attending a Broadway show, plan on a considerable walk. For the price, not a bad choice

Partner

10/10

Exceptional

13 May 2026

Carlos

Yes

Friends_and_family Family

8/10

Excellent

12 May 2026

Hillyard

A good clean hotel friendly staff good breakfast. Very small lobby

10/10

Exceptional

12 May 2026

João

Excelente hotel, perto de tudo. Recepção agradável, poderia melhorar opção do café da manhã. Mas esta tudo otimo

8/10

Excellent

12 May 2026

Melinda

Great front office staff, rooms were tight but very clean and beds were super comfortable. Breakfast was very good with plenty of selections. Location within walking distance of beautiful bakeries, varied food choices, shops, theatres, Times Square.

Family

10/10

Exceptional

12 May 2026

Michael

I love this hotel. The staff are very friendly and helpful. Jessica at the front desk is awesome! Informative and helpful with anything. Cesar does a fantastic job with the breakfast. Everything is clean and comfortable. I would come back again!! And recommend this hotel

Friends

10/10

Exceptional

12 May 2026

Nitesh

Excellent

Family_with_children

8/10

Excellent

12 May 2026

Sharifa

Good

10/10

Exceptional

12 May 2026

Yuki

It was a clean and safe hotel

Family

8/10

Excellent

11 May 2026

Scott

Good and affordable no frills accommodation

Self

10/10

Exceptional

11 May 2026

Eduardo

Personal atento y servicial, habitacion limpia, hubicacion exelente desayuno exelente de seguro me hospedare aqui en mis proximas vacaciones a new york

Partner

6/10

Pleasant

11 May 2026

Sonal

Some of the staff members were rude and some were very kind especially the one serving breakfast and the lady at the reception on night duty were phenomenal. Thank you for being so kind and courteous to the guests. They topped the other bad experience we had from the staff during the data. The room cleaners were on time and made our beds so nice and clean after our long day! Overall good experience, the photos are bit deceiving though.

Friends

10/10

Exceptional

11 May 2026

Tammi

Customer service was great some of the staff spoke and was helpful and some walked right back and didn't open their mouth. I guess that's the New York way. But overall the stay was great.

Partner

10/10

Exceptional

11 May 2026

ENCENGA

Yes

Partner

6/10

Pleasant

10 May 2026

Luciana

Our shower havent hot water and the room phone was broken.
The room wasnt cleaned any time, just changed the towels only.

Friends_and_family Family

10/10

Exceptional

10 May 2026

Rhonda

The breakfast was fantastic and the gentleman that worked in the breakfast room was great. I can’t say enough about how good both breakfast room employees were

Friends

10/10

Exceptional

10 May 2026

Douglas

Great place!

Partner

8/10

Excellent

10 May 2026

Brian

Cesar in the breakfast room was such a happy, welcoming man, always helpful, an asset to you

Partner

10/10

Exceptional

10 May 2026

Kimberly

Good wifi. Well appointed room (mini fridge!). Comfortable beds. Quick and easy check in. Friendly staff. Good breakfast included too.

10/10

Exceptional

10 May 2026

BENITO FRANCISCO

Greta locación big parking

10/10

Exceptional

09 May 2026

Stephanie

Excellent helpful & kind staff!! Breakfast buffet was good! Kids loved the chocolate chip cookies mid day!

Friends_and_family Family

4/10

Poor

09 May 2026

Alexander

Majority of the room had damage. Cabinets broken, trash bins had no bags. There was an old towel in the closet from the last guest in the room. The shower drain did not work properly. I had to cut my shower off because it begin to flood.

Self

6/10

Pleasant

08 May 2026

Suresh Babu

It was okay but smaller rooms for 2 queen beds

6/10

Pleasant

07 May 2026

Mark

Staff was friendly and breakfast was good. Checked in and our room's shampoo was completely empty. Hand soap and body was were also in each other's locations, with no way to switch them ourselves. The staff member who came to replace our shampoo left muddy footprints in the shower and on the towel. Elevators are shaky, creaky, and the lights flicker. Will likely stay elsewhere next time

Friends

6/10

Pleasant

07 May 2026

john

breakfast was probalbly the best part of the stay. Many issues with elevators, but other than that and the rooms on the small side, stay was good.

Friends_and_family Family

2/10

Poor

06 May 2026

Rosalind

Whole hotel was very dirty. Lifts nightmare. Renovation ongoing without notice and tons of waste outside. Tea/coffee luke warm. Breakfast space tiny and dirty and too busy to get seated. Chaotic. Location good but wished had booked alternative hilton as this is the worst I have ever experienced

Family_with_children

6/10

Pleasant

06 May 2026

Nelson

The property was close, walking distance, to a majority points of interest such like Time Square, 5th st to the ST Patrick's Church and mostly close to the Metro trains. Great restaurants on 9th street, too. Catch the Metro train, N, Q, D, F to Conney Island.
The building is a bit worn out and feels tire. However the beds were awesome after walking 10 miles a day. If you are large, the shower stall is very small even for me a 200lb person. Rooms are small, but it was secure. Staff is extremely helpful and friendly. Breakfast can definitely be improved with better sausage and less water in the eggs. A larger room would be better. Room air conditioner and heating worked perfect. Only 2 elevators are always packed during breakfast hours (6-10AM) and takes about 15 minutes to catch one enough for 2 people. It is a 32 floor Hotel.

Partner

8/10

Excellent

06 May 2026

Robert

The hotel is conveniently located, and near all forms of transportation. Staff was attentive and competent. I did not care for the breakfast, and the elevator wait time was much longer than i am used to.

Self

10/10

Exceptional

05 May 2026

carolina

Good stay, convenient

Family