Name: Hampton Inn Manhattan-Times Square South
Address: 337 West 39Th Street, New York, 10018, US

Hampton Inn Manhattan-Times Square South

New York Area - NY · United States

337 West 39Th StreetView location

100 reviews shown

10/10

Exceptional

28 Jul 2026

Marcela Del Pilar Primo

Delicious Breakfast

10/10

Exceptional

28 Jul 2026

Robert

The staff was wonderful. Everyone from the front desk to to breakfast crew to the cleaning crew. Breakfast was very crowded, but we did have coffee and the coffee was excellent.

6/10

Pleasant

28 Jul 2026

Shaun

The breakfast was great. The guy who helped serve breakfast was amazing. He was always so happy and helpful. The curtains were dirty and useless at blocking out light because the black out curtains didn’t meet. The drain in the shower was loose and I slipped on it. There was more water pressure in the sink than there was in the shower.

8/10

Excellent

27 Jul 2026

Moti

Staff were good

6/10

Pleasant

27 Jul 2026

Domenico

Way to small corridors and passageways in the room itself.

10/10

Exceptional

27 Jul 2026

Ryon

It’s an older property, so shows signs of wear, but it was clean and staff was great. Excellent price for the location! Staying at the Hampton Inn 2 blocks north was $200 more per a night. It was worth walking the extra blocks to save on the cost. Lots of good places to eat within 1-2 blocks including Angelina’s, my favorite bakery. Highly recommend if you don’t mind a slightly longer walk up to Times Square and Broadway theaters.

4/10

Poor

26 Jul 2026

funnfunky

The location was great, however upon arrival we had the top floor next to the generator super noisy all night and the sheets had stains on and no duvet or pillows provided for the pull out...towels with holes and threadbare carpets. Not sure if this is usual for New York hotels however just to note breakfast was all using plastic cutlery and paper plates and cups...a shame as the cleanliness of the bathroom was great! The price point I guess matched this, however as part of Hilton we were surprised. Staff great however!!

10/10

Exceptional

25 Jul 2026

Miranda

A very pleasant stay. our stay was great. we rate 10 out of 10. Location was great and convenientto both times Squareand the subway / port authorityso that was a huge plus...we were extremely satisfied. Jessica upfront staff was amazing very helpful. The breakfast staff was amazing and friendly. They took the time to greet everyone and make sure everyone was taken care of. I'll Def be booking here again if ever in New York

10/10

Exceptional

25 Jul 2026

Kenneth

The staff were amazing. Always willing to help when we had questions. The breakfast was great and the staff were always available to help.

2/10

Poor

24 Jul 2026

Danuta

This is probably the worst hotel I ever stayed at. Tiny rooms, filthy bathroom, hotel was severely deteriorated. The only positive was the location.

10/10

Exceptional

24 Jul 2026

Sunil

Great place to stay

10/10

Exceptional

24 Jul 2026

Margaret

Sta
Ff very helpful

8/10

Excellent

24 Jul 2026

Michael

Huge room for NYC…perfect location for our purposes.

10/10

Exceptional

24 Jul 2026

Crystal

Hampton Inn as a brand is a really good example of a family friendly mid-tier hotel. For our budget and needs this hotel was the exact perfect place to stay. The free breakfast had several hot options and the breakfast staff was absolutely fantastic. Our stay was five days, and Cesar ‘The breakfast guy’ made our family feel important and taken care of. Anytime we saw a small maintenance issue- which let’s be honest with this many tourists is gonna happen every day— the hotel was immediately on it. The front desk was even telling me about how they have a project coming up to upgrade the bathroom vent fans in all the rooms. It’s a huge project, but knowing that they care to make sure every day is as comfortable as possible made me glad this was our hotel choice. We have stayed at some very high-end properties, but the Hampton Inn is our go to and I feel like I would unreservedly recommend this location to anyone staying in New York.

8/10

Excellent

23 Jul 2026

Claudia

Breakfast was good, the room was clean and they did our room daily. The staff was very nice since we arrived up to the moment we left.
The AC was not working but they sent someone really quickly to fix it and it worked trhoughout our stay.
I’d only say the shower is very small and the water came out of it fairly easy so it was wet after each shower.
Rhe location is amazing, very near the stations and plenty of food options. Walking distance from Madison Square Garden and Times square.

2/10

Poor

23 Jul 2026

Antonio

After my flight was canceled and delayed for two days, I arrived to find that my reservation had not been honored—even though I was charged for those two days. This caused excessive new expenses and immense stress while trying to find new accommodations. To make matters worse, the staff was not helpful at all and offered no assistance other than a simple 'sorry.'

8/10

Excellent

23 Jul 2026

Zohreh

This is a great place to stay, right in the middle of many attractions and very close to Times Square and the subway station. The staff were helpful and friendly.
Check-in was at 3:00 PM, but we arrived early in the morning, and they kindly allowed us to enjoy the complimentary breakfast that day, which was a very thoughtful gesture. The breakfast included a hot buffet with waffles, eggs, sausages, and several other options.
Overall, I recommend this nice, budget-friendly place to stay.

8/10

Excellent

23 Jul 2026

Robert

The staff was top drawer…everyone was very nice and very helpful. The rooms were rather small. One chair not much space…very clean though. The bathroom..again small with a very small shower. Lots of noise at night…sirens, horns, etc…but it was downtown NY. Also the location was very good…about a 10 minute walk from Times Square and the price was good for Manhattan. I would stay there again.

8/10

Excellent

23 Jul 2026

Rowan

Great location. The room was clean and had everything we needed. However, on the day of check-out, we had to wait more than 30 minutes for the elevator with our luggage, which was extremely frustrating.

6/10

Pleasant

22 Jul 2026

Metodi

Hotel was at a central location but not very well maintained. Ice machines were not working at all locations, shower was clogged, towels were not fully replaced, elevator was taking forever

10/10

Exceptional

22 Jul 2026

Maritza

The staff are great and help you with everything, the room was super clean and breakfasts was great.

8/10

Excellent

22 Jul 2026

Adam

Room was great. Overall property was clean. Breakfast was good, but seating area was small and very crowded, and I was never able to find a place to sit. Ended up sitting on the floor. Biggest issue was the elevators. Only two relatively small elevators for a 32 story building. Housekeeping uses the same elevators. During busy times, some guests had to wait 15+ minutes to get on an elevator.

8/10

Excellent

21 Jul 2026

Gabriel Jr.

My son enjoyed his time there. Staff were great.

Family_with_children

10/10

Exceptional

21 Jul 2026

Elsa

Great location. Friendly and helpful staff. Quick elevators, although classically small. Free breakfast was a great perk. Overall great value and happy with our choice to stay here. I had a wonderful vacation and this hotel was perfect for me. A+

10/10

Exceptional

20 Jul 2026

Seiben

Clean room staff breakfast

10/10

Exceptional

20 Jul 2026

Robert John

Elevator was extremely slow and breakfast room is a bit crowded. Overall great location and well maintained property. Enjoyed the front desk mints too!

Family_with_children

10/10

Exceptional

20 Jul 2026

Steven

Room was very clean, and AC was nice and cold.

Partner

4/10

Poor

20 Jul 2026

Vanessa Xitlali

The overall look of this hotel is very dated and the lobby furniture needs to be cleaned. The rooms were okay, however the blankets very worn out. The worst part was the wait time for the elevators around 15-20 minutes every morning. Ridiculous!!! We paid peak prices because of the FIFA World Cup event, it was around $500 a night definitely not worth that price. The only favorable thing of this hotel is its location. Will not be staying here again.

Family

10/10

Exceptional

20 Jul 2026

Angela Nicole

The staff was very friendly and helpful. They really go out of their way to accommodate their guests. They even gave a nice welcome bag when we arrived. Room was cozy and no problems with the elevator which we appreciated. Nice central location. Would definitely recommend them to NYC visitors.

Friends

2/10

Poor

19 Jul 2026

Gita

Staff is not helpful

2/10

Poor

19 Jul 2026

Tamara

Only thing is location.
Hotel could really use a renovation.
2.5/10

Family

8/10

Excellent

19 Jul 2026

GEORGE

Partner

4/10

Poor

18 Jul 2026

Michael

Stained carpet. Shower door doesn’t slide open/closes. Bathroom sink drains slow. Ice machine on the 31st floor doesn’t work.

Family_with_children

10/10

Exceptional

18 Jul 2026

TRUDY

We had a wonderful stay. The location was fantastic. Many wonderful options to eat nearby. The Joyce is a bar/restaurant just down the street and has the best Caesar salad I’ve ever had (I had one every day). The general manager, Andy, was so busy but made sure to take time to help us on our last day. He stored our bags after checkout and called a cab service for us. Highly recommend.

Friends_and_family Friends

10/10

Exceptional

18 Jul 2026

Thomas

Nice Stafg

10/10

Exceptional

17 Jul 2026

Carolyn

Very easy to get to and close to a lot of major attractions and things to see. Check in and check out was very quick.

10/10

Exceptional

17 Jul 2026

Desiree

I stayed at this hotel for a three-day weekend while attending the Jay-Z concert, and overall, I had a wonderful experience.

When I first arrived, the staff was still preparing some of the rooms. Fortunately, the wait wasn’t long at all. I was greeted by Andy, who was incredibly kind, welcoming, and genuinely apologetic that my room wasn’t quite ready. His friendly attitude made a great first impression.

Once I received my room key, I headed up to my room. The elevators were a bit slow, even with two in service, but that was a very minor inconvenience. When I entered my room, I was pleasantly surprised by the size. It was just right for a New York City hotel room—not too small and not overly large. The room was clean, the bed was neatly made, and I had a great view from the 26th floor.

My only real complaint was the shower. The sliding door wasn’t properly on its track, and the handle/bar was broken, making it difficult to open and close. Aside from that, everything else in the room met my expectations.

I also want to recognize Mr. Cesar, who worked during the complimentary breakfast. He was incredibly kind, attentive, and clearly took pride in his work. He made my waffles, cleared away my dishes, and made sure guests were well taken care of. His warm personality and excellent service really stood out and made breakfast even more enjoyable.

Great location, great service. I would highly recommend.

Self

10/10

Exceptional

17 Jul 2026

michael

Nice place near times square!!

Family_with_children

10/10

Exceptional

17 Jul 2026

David

As advertised. Not flashy but comfortable and well located to Times Square and MSG.

10/10

Exceptional

17 Jul 2026

Hsia

Great place

8/10

Excellent

16 Jul 2026

Alicia

Friendly staff and convenient location. Free breakfast was the true MVP. The breakfast attendant was very friendly and nice

Self

10/10

Exceptional

16 Jul 2026

Nadine

Déjeuner très complet
Ultra bien situé

Family

8/10

Excellent

16 Jul 2026

Angela

I don’t say this as a bad thing. It is a good place to stay if you plan on using your hotel just as a place to bath, sleep, and leave your things.

Things I liked:
- the staff is so friendly and helpful
- the WiFi works
- the room was spacious
- the restroom was clean
- the cleaning services were good
- the AC worked perfectly
- breakfast was included

Think I didn’t like:
- outside the hotel seemed kinda sketchy
- the elevator. It takes a while to get to you and sometimes it is packed with people so you have to wait to the next one.

Friends

6/10

Pleasant

16 Jul 2026

Scott

Clean room. Staff did a good job processing people. AC worked well. Just a dated property.

Partner

10/10

Exceptional

16 Jul 2026

JAVIER DARIO

Excelente ubicaion, cerca a todo. Habitaciones limpieas y cama comoda.

Family

2/10

Poor

14 Jul 2026

Emily

Run down, broken elevator, no soda even though the plaque say they’re on many floors, cracked sink. Front desk wouldn’t answer the phone. Website and called ahead to get price of valet parking, they told me it was $75. When we arrived it was $90. Overall bad experience.

Friends

10/10

Exceptional

14 Jul 2026

Yanira

Poor internet connection.

Family_with_children

10/10

Exceptional

14 Jul 2026

Trisha

Room was clean, beds were comfortable, breakfast was good and the staff was super friendly and helpful. Close enough to everything we needed to walk to. Only thing I noticed was the toilet ran for a few minutes after flushing. Nothing terrible. Will definitely stay next time we come to the city!

Family_with_children

10/10

Exceptional

14 Jul 2026

beth

WENT TO A SHOW. WITHIN WALKING DISTANCE OF SO MUCH. ROOM WAS CLEAN AND BIGGER THAN A FEW I HAVE STAYED AT IN THE PAST.

Family

10/10

Exceptional

14 Jul 2026

shuwei

very good everything

Family

10/10

Exceptional

14 Jul 2026

Jessica

Staff was amazing!! Thank you Zay!!!!

Partner

8/10

Excellent

13 Jul 2026

Holly

Great location, which makes it a convenient choice, though it also means the hotel stays quite busy. The common areas could use a bit more attention to cleanliness during peak times. Breakfast was good and offered a nice start to the day. The room was comfortable for a short stay, though it could use some updating: the wallpaper was peeling in places, carpet squares were rather worn, and the shower door was difficult to operate. Overall, it was a good option for one or two nights, especially since we didn't spend much time in the room.

Friends

8/10

Excellent

13 Jul 2026

Carmen

Everything good. The bathroom was old looking. Bed very comfortable.

Self

6/10

Pleasant

13 Jul 2026

FELIX

The only thing we didn't like is that with the furniture the clothes get stained I don't know what liquid they put on it but the clothes get stained and the elevator takes a long time.

Family_with_children

10/10

Exceptional

13 Jul 2026

Ruchi

Nice staff and breakfast was really good ..location was superb

10/10

Exceptional

12 Jul 2026

PEGGY

AMAZING HOTEL! STAFF WAS VERY POLITE! FOOD WAS AMAZING AS WELL.

Family_with_children

8/10

Excellent

12 Jul 2026

Manon

Family

10/10

Exceptional

12 Jul 2026

Monica

Beautiful view of the city. Staff was very helpful and friendly. Prime location. Will stay here again.

Family

10/10

Exceptional

12 Jul 2026

Derek

Great location round the corner from times square. Management and reception were very helpful with local knowledge. Breakfast was good and staff work hard, great base for traveling around NYC close to subway etc would recommend.

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Ankit

Excellent location
Breakfast is very good, all servers are very kind and cheerful to serve
Front lobby staff is super helpful.
I have been staying in Hampton property, this is one of best in terms of service
Property is very old..

Family_with_children

10/10

Exceptional

11 Jul 2026

Robert

We selected this hotel based upon previous experience at other Hampton Inns. This one was centrally located (which was great) -- about a 10 min walk from Penn Station. The breakfast was good (eggs/sausage and other items) and the area maintained/cleaned regularly. The morning staff/breakfast staff were great. The only downside is that the hotel has only two elevators for 32 floors, so there was a lot of congestion in the morning (we waited nearly 15 minutes to get on an elevator). Otherwise, the stay was great and worth the price in NYC.

Family

10/10

Exceptional

11 Jul 2026

Emmanuel

Room service need to be improved.

Family_with_children

10/10

Exceptional

11 Jul 2026

Jose

Great hotel,very clean and great service from the personal. Amazing

Family

8/10

Excellent

11 Jul 2026

Katie

Room was clean. Could not find a machine that had ice in it. The room key had to be reprogrammed a couple of times. But it was a nice stay. I’m

Friends_and_family Friends

10/10

Exceptional

11 Jul 2026

Jianshu

limited space with ok service and amentities

Family

2/10

Poor

11 Jul 2026

Marven

Avoid this hotel.

Family_with_children

8/10

Excellent

10 Jul 2026

Valerie

The property is clean and the staff is friendly. The room is a good size and matches the description. The space around the elevator is very tight and the elevator is slow… So it makes getting up and down a little bit tricky. If I go back to New York City, I would use this hotel again!

Family

4/10

Poor

09 Jul 2026

Julie

Check in was a nightmare. They were unorganized. They told me to watch my phone to see when my room was available. At 4:30, with no notification, I called the desk. They said it was ready at 3. I then had to get in a line for check in. The digital key needs to be verified, so not sure of the benefit. With 10 people ahead of me and a clerk who just wandered off inexplicably, I gave up and tried again later that evening. Total waste of time. I was in town for 18 hours and three of them were consumed by check in.

Self

6/10

Pleasant

09 Jul 2026

Nathan

Hotel rooms were good and location very handy but lift situation needs sorting. 2 lifts for a 32 floor hotel meant it was regularly a 20 minute wait to get up or down and the stairs weren’t very accessible and seemed more like a fire escape. Anyone with any sort of mobility issue or heavy bags wouldn’t have been able to take the stairs as an option.

2/10

Poor

09 Jul 2026

Mark

Only good thing about the property is location. Near transportation hubs, restaurants, anything you need. Property itself is very run down and I’m surprised Hilton is still affiliated with the property. AC unit was old, not cooling and VERY loud. Hotel engineer noted it needed to be replaced and nothing they could do. No apology from hotel staff and no other rooms available. Shower door tracks falling off. Rooms are small, like many NYC properties in this price range. Do yourself a favor and find another place.

Partner

8/10

Excellent

09 Jul 2026

Juan C

Breakfast -waffle man was the kindest. Everyone in the kitchen was working really hard to maintain food . Front desk gentleman helped hold our luggage and helped us locate our luggage on our way out. Super helpful

Family_with_children

8/10

Excellent

08 Jul 2026

Luis

La ubicación del hotel es espectacular muy cerca de todo, el hotel ya es antiguo no está tan bien mantenido pero la ubicación es perfecta si necesitas unos pocos días en NY

Friends

4/10

Poor

08 Jul 2026

Sanaz

The room was clean and acceptable, but the overall experience was disappointing.

The breakfast area and the elevators were extremely overcrowded. We had to wait nearly 15 minutes for an elevator several times, which was very frustrating. The breakfast area was packed, with nowhere near enough seating for guests. In addition, many breakfast items ran out and were not replenished promptly.

The biggest disappointment was the check-in experience. I had to wait about 45 minutes because I was told that no clean king room was available. After such a long wait, the staff didn’t even apologize for the inconvenience or acknowledge the delay.

Overall, while the room itself was fine, the poor organization, long waits, and lack of customer service made this stay far less enjoyable than expected.

Partner

10/10

Exceptional

08 Jul 2026

Yadira

Family

6/10

Pleasant

07 Jul 2026

Adam

The room was clean and the bed was comfortable. However, the toilet constantly ran and the TV didn't work at all. There was hardly ever anyone at the front desk..

10/10

Exceptional

07 Jul 2026

Shraddha

From the front desk to the kitchen all the staff was very friendly and helpful!!! 100% recommendation to this place.

10/10

Exceptional

06 Jul 2026

Indira

Staff is friendly and the breakfast is really good and included. Recommended

Family_with_children

10/10

Exceptional

06 Jul 2026

Lorena

Great location, the breakfast was very convenient!
The people that works there are amazing, everyone so helpful! Definitely will pick this hotel again!

10/10

Exceptional

06 Jul 2026

Maria D

Breakfast staff made it feel special and the food was delicious.

Family_with_children

6/10

Pleasant

05 Jul 2026

Cheng

The staff were extremely helpful throughout our stay. Not only were they helpful during breakfast, but the front desk team also went above and beyond to assist us. They were always friendly and accommodating, and they kindly helped us store our luggage, which made our trip much more convenient.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Gary

AC was excellent. Room was small but had everything we wanted. Refrigerator froze liquids. (Adjustable?). Elevators slowed substantially with volume at the end of free breakfast period.

Partner

10/10

Exceptional

05 Jul 2026

Jennifer

Really good niceand clean

Partner

6/10

Pleasant

05 Jul 2026

Vangie

Breakfast area – Too small for the number of guests; needs more space or seating.

Elevator – Very slow, causing delays. Staff use the same elevator as guests, which adds wait time and takes away from the guest experience. A dedicated staff elevator (or better management of elevator use) would help.

Lighting – Needs more light throughout, especially in common areas.

Bathrooms – Need upgrading (fixtures, space, or overall quality).

Partner

6/10

Pleasant

05 Jul 2026

ZURIEL

Location is great, very close from Times Square. Staff is awesome, trying to do their best under the circumstances. Breakfast area too small for a such big hotel (around 30 floors), so always crowded and dirty. Very hard to find a spot to sit. Breakfast variety very poor. Elevators are a big issue in this hotel. Only two for the whole building, including the staff (clean ladies struggling to do their job). Sometimes 15 minutes waiting to get in. Rooms are pretty small. Very disappointed for a Hilton Hotel brand.

Friends_and_family Family

4/10

Poor

03 Jul 2026

CHIEN JUNG

Room is small and

8/10

Excellent

01 Jul 2026

Simon

Clean, close to Times Square. Room was clean and comfortable. Breakfast was as expected

Friends

10/10

Exceptional

01 Jul 2026

Tiaan

Location is excellent, staff were helpful, the breakfast was amazing to give you a good start for the day. Subway stations are close by. The rooms were serviced every day. The bed en linen was very comfortable and we were able to get a good nights rest. Will definitely stay there again

Partner

8/10

Excellent

01 Jul 2026

Susimeire

Good but I have a lot problem with the card keys

Friends

10/10

Exceptional

29 Jun 2026

Jose E.

Bathroom could use a little update

Friends_and_family Friends

10/10

Exceptional

29 Jun 2026

Kalpana

I've been to NYC so many times, this is the best stay so far. The staff are amazing Saud, Susan, breakfast staff despite the crazy football weekend, they were very very patient and made me feel welcomed.

The hotel is also in the best possible area closer to Penn and 42nd and Javitz. The rooms are incredibly quite for the location! Coming back here for the next business trip.

Self

6/10

Pleasant

29 Jun 2026

Brenda

The staff was friendly and welcoming, but the overall stay was just average. The breakfast area could have been much cleaner, and some guests were very loud, making it hard to enjoy the morning. The surrounding neighborhood also felt a bit sketchy, which made us less comfortable. It was okay for a short stay, but there are better options.

6/10

Pleasant

29 Jun 2026

Hedda

This is a very heavy trafficked hotel, and it shows on the cleanliness of the hotel. The ceiling in the bathroom was peeling which fell in the shower. The carpet needs a thorough cleaning. There was an obvious leak mark in the ceiling (bathroom and bedroom).

The breakfast staff was very helpful, and the housekeeping staff was also very helpful.

Front desk was efficient but lacked customer service warmth and friendliness. No 'welcome' or 'thank you' for staying with us. This could also be because of the number of people cycling through and they are just exhausted.

I have stayed at other Hampton Inn hotels and the cleanliness etc. was better.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Brian

Helpful staff. Excellent breakfast. Good position. Excellent housekeeping

Self

10/10

Exceptional

28 Jun 2026

Michelle

I live the location to have access to main attractions.

Family

10/10

Exceptional

28 Jun 2026

Mario

Hotel was good. Staff was amazing, very helpful. Mr. Cesar the waffle expert was very friendly and attentive. The location is perfect if you want to be close to mid Manhattan but away from all the noise of Times Square. Will definately stay there again.

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

Rene

The hotel was excellent. The morning breakfast crew was exceptional. The only downside were the rooms were rather small and tight. Otherwise, excellent front counter staff, great location, and overall excellent stay.

Family_with_children

4/10

Poor

27 Jun 2026

Trevor

Elevators break down often leaving guests STRANDED 30 floors in the air!!!

Family

10/10

Exceptional

26 Jun 2026

Cindy

The a staff was amazing.

Family_with_children

6/10

Pleasant

26 Jun 2026

Troy

This hotel is in a good location, the front desk staff is VERY FRIENDLY AND PROFESSIONAL. The complimentary breakfast is excellent and the gentleman in the division helping serve fresh waffles is so kind, so likable.
The biggest problem with this hotel is its HORRIBLE ELEVATORS!!!
1. They weren’t working properly two of our four days.
2. The housekeepers keep them tied up most of every morning while they clean the vacated rooms. Since there are only six rooms on each floor, the housekeepers are in and out of the elevators A LOT!!!
3. The morning when the elevators were either broken down or occupied by the housekeepers, there were multiple families stranded on high floors with their luggage unable to get down, missing their flights! The only thing hotel staff could say was “our engineers are working on it.”
An honest employee told me, “this happens to often.”
I think this hotel could be a wonderful affordable option for families visiting NYC, but not sure it’s a wise choice until the hotel owner installs new elevator system. Otherwise, the odds are high you may have to hike down 31 flights of stairs with luggage in order to make a morning flight.

Family

8/10

Excellent

25 Jun 2026

LaKlenza

The good:
Breakfast was decent, and it was something different each of the 3 days we were there.
Location was good for the activities we had planned, like a show, etc.
Staff were all very nice and capable (hey, they aren't everywhere!)

The bad:
Rooms and hallways were pretty small, but space is at a premium in NYC, so... Maybe it's like that at most places in Midtown?

The ugly:
The biggest downside to this hotel is the elevator situation. Only two, located in a small hallway between the lobby and the breakfast room, so people were coming from both sides which we observed causing some tension.
We were on the top floor (32) so when it was busy, stopped on many floors on the way up/down. Wors to the wise: this would be a problem if you're in a hurry, or if the start/stop makes you feel sick.
And the poor cleaning staff trying to navigate that with their carts? I felt bad for them.

Overall, I'd say it was a positive experience but just know the risks.

Family_with_children