Name: Truss Hotel Times Square
Address: 9th, 515, New York, 10018, US

8/10

Excellent

23 Jul 2026

Nour Eddine

Good customer service

10/10

Exceptional

23 Jul 2026

George

The room was good size and comfortable

8/10

Excellent

23 Jul 2026

Abraão

Simple

8/10

Excellent

23 Jul 2026

joyce

Room was clean, but alot of broken equipment like sink, door frame, etc

Overall, fine for a quick night in the city. Great location and staff was the best.

10/10

Exceptional

20 Jul 2026

Rania

Very nice hotel 👍

Family_with_children

2/10

Poor

19 Jul 2026

Anthony

Not many people work here, I’ve had issues in the past and yet again. Saw two roaches in the bathroom. Scary, also mildew in the bathroom and room was missing the blackout curtains.

4/10

Poor

19 Jul 2026

QinQin

The hotel looks like it’s ready to close down: the lobby looks deserted/abandoned; the only window in the room faces an abandoned bar instead of the street. It’s like traveling back in time as it is very dated. And they charge you for storing the luggage.

Self

8/10

Excellent

18 Jul 2026

Muna

Parking was 7 minutes away staff was so sweet and helpful

Family_with_children

10/10

Exceptional

18 Jul 2026

Dana

Perfect stay. Easy check in . Large room for NYC hotel . Safe , clean , trendy. Great location great price . Will stay again

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Erica

Clean room. Very well located. Private parking next to the hotel.

Friends

6/10

Pleasant

17 Jul 2026

Neeraj

Nice property location

Family_with_children

8/10

Excellent

16 Jul 2026

Maria

Decent hotel walking distance to time Square.

Family_with_children

6/10

Pleasant

15 Jul 2026

Tweisha-Gay

Air conditioning was too cold. TV did not work the entire stay but we spent most of the time in time square so the location made up for that.

Family_with_children

8/10

Excellent

15 Jul 2026

Michel

J’ai surtout apprécié sa localisation près du métro, de Time square et de plusieurs services. La chambre était petite et peu de services dans la chambre. Aurait besoin de rénovations

Family

10/10

Exceptional

15 Jul 2026

Marina

Great location!

10/10

Exceptional

14 Jul 2026

Trisha

Overall a wonderful stay.

Staff were amazing and very friendly. Nice to get water bottles as you enter.

No vending machines, but honestly there are stores literally a block away.

I do wish there was ice machine.

A tea/coffee keurig in the room would be nice.

Thee Air Conditioner was very loud when it turned on in the room and the lights are on there own in the room. Lol
We could not figure out how to keep them on at times. :)

Family_with_children

10/10

Exceptional

14 Jul 2026

Jane

Feel very comfortable with the staff and very safe in our hotel. Great location. The hotel was clean. Staff gave useful tips. Lots of restaurants in waking distance. Helpful and well priced transportation back to the airport set up by the front desk staff.

Family

6/10

Pleasant

14 Jul 2026

Jaskaranjeet

Good central location however rooms require some maintenance and updating. The bedroom and bathroom was generally clean at first sight but a lot of dust

Family

8/10

Excellent

13 Jul 2026

Marie-Claude

Problème avec l’eau chaude lors des douches: soit pas d’eau chaude le matin ou trop chaude le soir.

Friends_and_family Family

8/10

Excellent

13 Jul 2026

Kerry

Great stay. Rooms were spacious for Time Square area.

Family_with_children

10/10

Exceptional

12 Jul 2026

Haley

There were a lot of mixed reviews that made us nervous after we booked this hotel but we have ZERO complaints.
Beds were comfy enough. room has fridge and microwave. And you CANNOT beat the location.
If you are a normal person who doesn't complain about every possible thing, you will enjoy this hotel!

Friends_and_family Family

6/10

Pleasant

12 Jul 2026

Shuo

中等吧

10/10

Exceptional

11 Jul 2026

Samantha

This place was great for the price! Clean, friendly staff! Rooms were good.

Family_with_children

10/10

Exceptional

09 Jul 2026

Marina

Great gym! Staff was friendly! Hotel was clean and close to everything! Perfect location!

Partner

10/10

Exceptional

08 Jul 2026

Sara

Muy amables. El hotel es bastante lindo, mejor de lo que esperaba. Buena ubicación también

Partner

6/10

Pleasant

08 Jul 2026

Elaine

Staff friendly. Loud, could easily hear other guests. Nearest subway a bit inconvenient. Liked having a fridge and microwave. Wished there was more helpful extras for travellers, such as ice, more cups, better hand soap. We did not need room service everyday, but on the day we did request it they did not restock all items needed (toilet paper) Shower temps were unpredictable, would change during your shower. Tv was miserable to deal with, didnt work a lot of the time. Wifi signal very low. No coffee maker. Having both a microwave and fridge was the selling point for us. Overall, middle of the road acceptable hotel, but low signal and tempermental tv makes it not a top choice for us. Blind also does not cover entire window and lets a lot of sun in.. blackout and better fitting to cover entire window would be ideal.

4/10

Poor

08 Jul 2026

Deniza

Pros: location and AC

Cons: very thin walls (could hear the people upstairs and next to us) dirty rooms, the bedsheets were not changed from the guests before us as they smelled like BO, there were dust bunnies near the nightstands, trash in the corner from previous guests, toilet paper holder barely hanging on, shower had mold spots, very dark room and the hallways looked like something from a horror movie

Family

6/10

Pleasant

08 Jul 2026

Joseph

This is a centrally located hotel which made it nice for us. Most of our activities were around MSG and Times Square.We lost air conditioning part with the trip which we didn't like, as it got very warm in the room.

There are few amenities, which was fine. There are no ice machines available to you. You need to ask the front desk to have some delivered.

For our short visit, this was a good hotel for us.

Family

2/10

Poor

08 Jul 2026

Maria

The bathroom was dirty and shower head was broken and well a the drain. Sharp exposed metal. The ac was not working and the room was hot and stuffy. Sleeping and breathing was difficult al night.

Family

8/10

Excellent

07 Jul 2026

PETER

The location and the price were, and are, distinct advantages. The staff was friendly and helpful as well. The rooms, however, while clean, were quite shabby. I was only there for one night so it wasn't too much of an issue, but the furnishings were really beat-up and substandard. My room had a window that opened to a large interior room (I have no idea what it was; it did not appear to be set up; just a lot of stuff strewn about) so I had no exterior light whatsoever. That was really disappointing and a little uncomfortable; I feel that I should have been warned that this would be the case and possibly offered a different room. I don't regret my stay, but I daresay I would not stay there again.

Self

10/10

Exceptional

07 Jul 2026

Martin

Great location and friendly reception staff. Helpful with local suggestions.

Friends

6/10

Pleasant

05 Jul 2026

Laura

The hotel was functional. The bed was clean, comfortable, and no bugs. Great location for Times Square. It was quiet. There was only one small window not facing the street. The fridge kept things cold, and there was a microwave. I liked that the floor was wooden, not carpet. There was a cash-only luggage storage option. The room wasn’t ready after check-in time, but they were able to give us a different room relatively quickly. They said they upgraded us to a suite, but it didn’t feel any different from the one king room we were supposed to get. The shower pressure was extreme and very uncomfortable. We felt like the tiles in the shower stall were suspect, so we ended up getting flip flops for it. The shower stall also was open and had no curtain/closure, so water would get on the bathroom floor. The bathroom door would swing into the already small bathroom.

Partner

10/10

Exceptional

05 Jul 2026

veronica

excellent location

8/10

Excellent

04 Jul 2026

Kevin

Big room
Good looking bathroom
A little bit of dust
Air conditionning functional

Family_with_children

10/10

Exceptional

04 Jul 2026

David

Highly recommend to stay there

Family_with_children

6/10

Pleasant

30 Jun 2026

Donna

Bed was like a baby bed. Tub was different very high sides if you are short you will need a step stool. No dining onsite.

Family_with_children

8/10

Excellent

30 Jun 2026

Joyce

The truss hotel is very well located, not too busy and the rooms are nice.

Family_with_children

10/10

Exceptional

29 Jun 2026

Judith

Staff very Nice and professional!

Family_with_children

8/10

Excellent

29 Jun 2026

Peter

This hotel is very nice and in a great location. But I found it strange that the TV had no guide, the elevator was extremely dark, the room had no art work on the walls nor was there any in the corridors, and the strangest thing of all was the partition in the shower was on the left side in front of the shower valve so you have to climb into it to turn it on, you cannot turn the shower on by leaning into it. Still I would gladly, and probably will stay there again.

Self

8/10

Excellent

29 Jun 2026

Matt

Ok stay old hotel but good location

Self

10/10

Exceptional

26 Jun 2026

Moises

.

Self

10/10

Exceptional

26 Jun 2026

José Carlos

Excelente lugar Muy bien ubicado

Family_with_children

10/10

Exceptional

26 Jun 2026

Jen

Loved the daily housekeeping! Perfect location and perfect place to stay!!!

Family_with_children

8/10

Excellent

25 Jun 2026

VINAY

Good location, but not the best. Overall good comfortable stay. Nice room, clean comfortable and quiet in this part of town a major plus. One would expect simple things like a coffee machine in the room, no water bottles in the room, but they will make sure they will give one bottle for each person downstairs. On asking, the coffee machine was made available and it was brought promptly. But it was not informed that it is an option. Be prepared to ask for everything.
Receptionist was cold, made a human mistake not a big deal but felt hesitant in saying sorry. Felt irritated and it showed. By no means was she rude.
Simple things like this left a feeling making it impossible to give five stars. Will still recommend it.

Family

10/10

Exceptional

25 Jun 2026

Carol

The hotel is in a good location for walking to restaurants and attractions. We were given an upgrade and were able to check in early. The only negative was a tub that was very high and difficult to get into and a lack of hot water at times.

Family

10/10

Exceptional

25 Jun 2026

JENNIFER

It was great… will come back for sure!!!! Alll but alll personnel was nice an helpful!!!!

Partner

10/10

Exceptional

25 Jun 2026

Antoinette McDonald

Staff was super nice and helpful. Great for walking to Time Square. Love the place it was quiet for my husband and I.

Partner

6/10

Pleasant

24 Jun 2026

Mehrzad

Check in was horrible. I knew my friend would arrive first so I put her name down thinking since I'm making reservation, my name will automatically appear. Lady did not allow after checking and verifying all information. Saying she doesn't get third party reservations to show which guest booked it. I researched this and doesn't appear accurate but giving her benefit of the doubt why even ask me all the questions in first place. Plus my friend mentioned this was going to happen before leaving the room and they just said ok. Room beds and everything was ok and clean but walls were pretty banged up and can use an upgrade. Check out was very pleasant and they kept our luggages while we continued touring before our flight for $2 per baggage. Very central location and close to Subway.

Family_with_children

8/10

Excellent

24 Jun 2026

Monica

Air conditioning works great! Great location! Very nice staff! The tub is a bit hard to get in and out of for an older person, I didn’t know before booking and should have requested an accessible room for my elderly Mom.

Family_with_children

10/10

Exceptional

24 Jun 2026

Keith

Awesome location, helpful staff!

8/10

Excellent

24 Jun 2026

Kristen

Hotel staff was extremely friendly, professional and helpful. We traveled from Texas, the main hotel attractions we based our booking on, we're not present at this hotel. I was told that the amenities stated on the internet are for the old property under old ownership/management. We wanted a Hotel with the following:

Pool
Roof top access/ dining/bar
Hotel Happy Hours
Hotel robes

While the internet and previous reviews stated these amenities were available, upon arrival we found out different.

You must request, coffee and ice from front desk. However the hotel is in a decent and pretty safe location. Close to many places to eat and shop.

Friends

8/10

Excellent

23 Jun 2026

JENNIFER

Convenient place to stay. Not far from the action. Did not find any amenities. No workout room or breakfast options.

Friends

10/10

Exceptional

22 Jun 2026

Marianela

Great location!

6/10

Pleasant

22 Jun 2026

Tina

The rooms are good value for the cost-cheaper than most nyc hotel. Rooms were relatively clean but needs some upgrades as the bottom of bathroom door was rotten and black mold in the corner of the shower. It was hard to figure out the temperature in the shower. Had to wait a long time for water to heat up and it would cool down. Overall, still a good value and convenient location.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

William

It was a nice hotel with great staff. I traveled to New York with my daughters to see a broadway play for my oldest, who just graduated high school. It was their first trip ever into manhattan as we live in the west.
We chose this hotel because it was close to what we wanted to do, but was said to be family friendly. It was, and the staff was very kind to my daughters who loved the stay at the hotel.

Family_with_children

10/10

Exceptional

22 Jun 2026

Dieter

Amazing very comfortable

Partner

4/10

Poor

21 Jun 2026

Katie

The air conditioning didnt work in June in NYC- it was so unbearably hot and there was no light in the room...very few dim light fixtures and the window looked into a restaurant so therr was no outside light. We've stayed here before but the room temperature was unacceptable and the property seems really run down now.

Friends

6/10

Pleasant

21 Jun 2026

Martha

I found the rooms to be small for double beds. The location was great walking distance to Time Square.

Family

10/10

Exceptional

20 Jun 2026

Dustin

Clean spacious room, with a nice gym.

Self

2/10

Poor

19 Jun 2026

Jenna

Air conditioning didn't work, the first time they came to fix it it started working for awhile but by morning it was 8 degrees hotter again. I told the front desk again but no one came to fix it before I checked out.

Family_with_children

4/10

Poor

19 Jun 2026

Jacqueline

My rating is based on a terrible experience I had with a particular front desk employee.

Family_with_children

6/10

Pleasant

19 Jun 2026

Lisa

Didnt like this hotel at all. Way too basic !

Friends_and_family Family

8/10

Excellent

18 Jun 2026

Cindy

Hardwood floors in room need to be mopped.

Family

8/10

Excellent

18 Jun 2026

Harold

Nice receptionist

Friends

10/10

Exceptional

17 Jun 2026

Yolanda D

I absolutely loved my stay and especially the staff. They were friendly, polite and professional. They were also very welcoming and made me feel happy about choosing Truss for my stay. I wish they had included water or access to ice for rhe in-room refrigerators. Guests like me need to keep medication cold and also prefer to drink cold beverages. I wish there had been vending machines with snacks, candy and drinks and an ice machine.
My bed was comfortable and I rested very well during my stay. I noticed my refrigerator door wouldn’t stay shut and had difficulty keeping my insulin cold. But maintenance came the next morning and replaced it. All the staff were pleasant and accommodating. I have already decided when I return, I will choose to stay at Truss again. A+

Self

4/10

Poor

17 Jun 2026

Kim

Our TV and AC did not work in the room we stayed in. It is an older hotel and looks kind of run down. I would not recommend this hotel to anyone.

Family

10/10

Exceptional

16 Jun 2026

Vera

Me, my kids and my friends , we had a great time and experience in Manhattan and in Truss hotel! The staff are amazing ! very clean , great location close to Time Square and Broadway. We slept so good on the beds! Definitely recommend it to everyone who wants to enjoy NYC!

Family_with_children

10/10

Exceptional

16 Jun 2026

Mitchell

El staff es increíble. Fuimos por el cumpleaños de un amigo. Y el día de su cumpleaños le llevaron un bizcocho al cuarto💕💕💕 Tuvimos un pequeño inconveniente con el aire acondicionado y lo resolvieron rápido. El cuarto es mucho más espacioso que cualquier otro hotel en la ciudad.

Friends

10/10

Exceptional

15 Jun 2026

Svetlana

Гостиница в самом классном месте.
Рядом 7 avenue, every day happy.
Около 25 минут до центрального парка, 15 минут до 5 avenue.
Чисто, приветливый персонал.

10/10

Exceptional

15 Jun 2026

Deborah

The parking attendant assisted us with our luggage. Luz at the front desk recommended the best Italian restaurant I've eaten at. Friendly, helpful front desk. Excellent location

Friends

6/10

Pleasant

15 Jun 2026

MARION

Very worn out facility. The advertising was incorrect about a roof top bar with a view. This USED to be offered via an adjacent hotel, but is no longer in operation.

10/10

Exceptional

14 Jun 2026

Stephanie

Great location, clean room. Staff was helpful.

Partner

8/10

Excellent

13 Jun 2026

Jenny

It was clean and good sized room. The bed was comfortable. The only thing is that if you arrive before 4pm, and need to store your luggage at the hotel, it’s $2 a piece.

Self

8/10

Excellent

12 Jun 2026

SANDY

No me gustó ruido en la noche alas 3 mañana por una construcción y movimiento muebles piso 4

Family_with_children

4/10

Poor

12 Jun 2026

Perry

No hot water both days. Shower wa moldy. Desk was filthy. Floor was dirty as well. When we told the front desk all they said was no one else complaint Ed. Very dismissive

Partner

8/10

Excellent

12 Jun 2026

dorothea

Hotel was clean, staff is nice, but you are in noisy location. A little hard to find, since not a big hotel sign. No coffee pot, but you can ask for one.

8/10

Excellent

12 Jun 2026

Jose

Everything was great!

Self

8/10

Excellent

09 Jun 2026

Meggan

No onsite parking available. The site made it seem like it was available.

Friends

6/10

Pleasant

09 Jun 2026

Hubert Humphrey

While it is true that the hotel is modern and near Times Square, the place lacked customer's service when it comes to amenities. The A/C makes a loud 'banging' like sound every few minutes which startles my sleep in the middle of the night. The TV and telephone were not working hence the need to ask assitance from the staff who said a technician would come the next day to address it— which never happened. Nonetheless, the staff remained friendly throughout our visit. The wifi was somehow strong, able to provide our web needs during the stay. Although at some point in the middle of the night, there are disturbing sounds across the neighboring rooms (not the hotel fault though). Still a nice hotel to stay in as the room is spacious and the beds are big.

Family_with_children

8/10

Excellent

08 Jun 2026

Chelsea

Jess at the front was super cool. Very personable! Cleanliness of the room could be improved. But wasn’t horrible.

Friends

6/10

Pleasant

08 Jun 2026

Edy

Good area with proximity to Times Square and central park. Room could be a little cleaner. Staff was nice and helpful

6/10

Pleasant

08 Jun 2026

Neisha

The staff were quite polite and helpful but the Ac on the 1st night did not work and we were given the wrong room type. Things settled after night 2 although the bathrooms extracter fan was nit functional and bathroom door kept sticking . Overall however a decent location and hotel. Staff are definitely highlight.

Friends

10/10

Exceptional

07 Jun 2026

Milton

Excelente servicio

Friends

6/10

Pleasant

07 Jun 2026

Pierre

Staff was amazing. Very helpful

Self

6/10

Pleasant

07 Jun 2026

Kevin

Pros: friendly staff, convenient location, good a/c, bed was comfortable
Cons: run-down, poorly maintained, sketchy on cleanliness
Will not be staying here again.

Friends

10/10

Exceptional

07 Jun 2026

Nate

Nice room

Self

8/10

Excellent

06 Jun 2026

Noeun

Love the location- not too far of a walk to Times Square nor the bus station by midtown, and Penn Station. It wasn’t check in time for me but I was able to use the bathroom, cool down and leave my luggage behind to wait on my room being available. It was a little noisy just before midnight but understandable since we too just came back from a concert close to the Knicks game as well. Bed was stiff to my liking- but there were two types of pillow: soft and firm.. We did notice the AC- there was leakage on the floor where it’s at. Stay was great for a night! Upon check out, I felt like whoever it was this morning was rude, with an attitude. I was asking for a receipt but the woman kept saying I didn’t need it since the stay was booked through a third party- but I did put my card on file for the security deposit with the hotel. Understandable that my deposit will be refunded but I was still able to get receipts of my stays at other hotels prior.

Partner

6/10

Pleasant

06 Jun 2026

Ashley

The front desk staff was amazing but the room itself can use major renovations. The owners need to do better. We purchased a pair of sandals from the store the wear in the shower. Speaks volumes. Overall, if you’re looking for a quick place to stay maybe for a night or two, which is what we were doing, it’s okay but I’d honestly avoid this place if you’re use to a certain standard.

Family

4/10

Poor

06 Jun 2026

Michael

It was difficult to find the hotel. There was only a small sign on the door. Check in was easy and was greeted with a smile.

When arriving in our room the overall look was pleasant. The bed was comfortable and the sheets were clean. After looking around I didn’t feel the room was very clean. I felt like I needed shower shoes to take a shower. The real problem was that there a a fairly loud water squeaking noise that happened every 3 to 4 minutes and went on all night long. Sleeping was nearly impossible since I’m a lighter sleeper. The street noise was very loud on evening.

Partner

8/10

Excellent

06 Jun 2026

Claire

Great location, comfortable beds, and easy check-in. The room itself was nice, although the bathroom had a questionable tile job that made parts of it look less clean than they probably were.

Our biggest surprise was discovering that the bar downstairs turns into what can only be described as an all-night dance party. The music was so loud it literally shook the building, making it feel less like a hotel stay and more like we had accidentally booked a room inside a rave.

If you’re planning to stay out late and join the party, you’ll probably love it. If you’re hoping to sleep, bring earplugs and get ready to lose sleep it’s that loud. Aside from the nightclub-level soundtrack, we enjoyed our stay.

Family

2/10

Poor

05 Jun 2026

Analise

We had no hot water for the duration of our stay.

Friends

8/10

Excellent

05 Jun 2026

Daniel Jose

The location was perfect. It was central to everything that we wanted to do. The hotel served its purpose and was clean and comfortable.

Friends

8/10

Excellent

05 Jun 2026

Vanshi

Staff was helpful. Property location is great. Cleanliness could be improved a little. Overall a good experience.

2/10

Poor

05 Jun 2026

Keyanna

I would never stay here again. The pipes whistled and it was very loud. I could not sleep. The shower floor was not appealing and just needs a whole new floor. I put a towel down in the shower to stand on in order to feel somewhat comfortable Paint chips and really old furniture and bed. It was just bad.

Self

8/10

Excellent

04 Jun 2026

Valerie

The room was comfortable but could have used black out curtains as the light from the nearby construction site were very bright. The room could have used a table or small desk. Otherwise the room was clean and housekeeping did a great job everyday. I would stay here again.

Self

8/10

Excellent

01 Jun 2026

Bansi

They charged us for bag storage. $2 per bag. Generally this is a free amenity.
Also no coffee machine in room .

The room was clean and spacious for nyc standards.
It was also close by major attractions

Family_with_children

8/10

Excellent

31 May 2026

Tony

We thought Truss was perfect for our 2 night stay. Clean, comfortable and the person that checked us in was absolutely amazing. Truss is in a perfect location with lots of bars and restaurants around it and walkable to Broadway shows. The only wish we had was for a coffeemaker in the room!

10/10

Exceptional

31 May 2026

YOSNHEIDY

Realmente lo mejor del hotel es la atención del personal son súper amables y atentos. Definitivamente volvería a hospedarme allí !
Las instalaciones están limpias y ordenadas. Lo recomiendo. Está muy bien ubicado.

Friends

10/10

Exceptional

30 May 2026

Mark

Great location, nice large rooms

Partner

8/10

Excellent

30 May 2026

Jean-François

Excellent emplacement , personnel très sympathique, chambre propre et confortable . Seul point négatif réseaux internet moyen et pas de machine à glace ni café . Mais rien à dire pour tout le reste . J’y retournerai sûrement ! Stationnement disponible à pied 70$ U.S. la nuit

Family