Name: Candlewood Suites New York City- Times Square
Address: 339 W 39Th Street, New York, 10018, US

10/10

Exceptional

27 Jul 2026

Thomas

Can’t beat this place for the price. A full kitchenette is a lifesaver on a 5 day stay. Staff was incredibly helpful.

6/10

Pleasant

26 Jul 2026

Rashida

I stayed for 7 days and they started out cleaning my room and then days later they forgot to clean and when I asked about it they were rude saying they are short staff. I told them that had nothing to do with me because I paid my money to stay at the hotel. They came and cleaned it at night and the next day it was the same thing, so I called a 800 number and spoke to a manager/corporate and my room was cleaned within 15 minutes. It was annoying everyday to see them cleaning other rooms but mine. The housekeeping ladies were very nice and friendly, so that was a plus. I also liked my view and the room with the big fridge, stove and microwave.

6/10

Pleasant

26 Jul 2026

DonQuan

Staff was positive and worked hard. You can tell they care about their jobs. Located not too far from Times Square and food options. Check in was a breeze. Now for the downsides. AC was very loud and cooled decently. Somehow with the temperature in the low 80’s mid day, the AC temperature seemed to rise on its on. For example the setting was 64 (which it never reached) and got a low as 66 but upon waking up a bit warm ruining much needed sleep, the thermostat showed 69 and rising. Seemed like it was being controlled elsewhere. The WiFi wasn’t the best. Connecting to Apple TV or fire stick was not an option so I used hotspot for those devices and turned WiFi off on our phones. Room was a the small side but that seems the norm in NY. Shower water was hot but pressure was not good. Don’t pick higher floors as the elevators constant stopping will deduct time from your stay. The elevators floor numb lights were hit or miss and there are only 6 people allowed to ride at a time. The bed was ok and I slept ok on it except for when it got warm in the room during the am hours. Overall, the stay did its job but we won’t stay again. Many hotel options avail, some that cost more that we will purchase for when we return. The loud AC and not able to switch rooms as a result was a downer for me but luckily didn’t tying my trip (they never replied to my request via text to switch rooms).

6/10

Pleasant

26 Jul 2026

Michael

Staff was very nice. Rooms were a outdated but clean

8/10

Excellent

26 Jul 2026

Terrence

Room was nice. However, what wasn’t hot. Bathroom door couldn’t lock.

10/10

Exceptional

26 Jul 2026

Jeremy

Everything was great here, and it was an excellent value for the price. Because they are all suites, you get a lot of room for this area of NYC. I was on a high floor and got cool views of notabke buildings. It was also very quiet up there. I was only here for one night, but I would definitely look back into this sppt for a longer stay in the future. Easy walk to MSG and Times Square. Also really accessible to Grand Central with a little bit of walking. Great stay.

10/10

Exceptional

26 Jul 2026

MATTHEW

Very clean room. Very helpful and friendly staff! A+

10/10

Exceptional

25 Jul 2026

John

Excellent hotel and staff

8/10

Excellent

25 Jul 2026

Natalie

This place was in a really good location in midtown, easily walkable to places like Times Square, Broadway and other attractions but just out of the way enough to be nice and quiet but still feel safe. The amenities like the kitchenette and use of self service laundry area was a great asset. The aircon in the rooms was good but quite noisy and having a room directly across from the cleaners storage meant it could be quite noisy in the mornings. All and all it was a good place to stay and we would go back

10/10

Exceptional

24 Jul 2026

Sunduk

The staffs were very helpful and kind.

10/10

Exceptional

23 Jul 2026

Thomas

Great location (for theatre lovers) and clean, quiet, comfy room.

10/10

Exceptional

23 Jul 2026

Franciele

This hotel is excellent! The location is perfect and made it so easy to explore the city. The staff were always very attentive, friendly, and kind, making us feel welcome throughout our stay. We had a wonderful experience and would definitely stay here again. Highly recommended

10/10

Exceptional

22 Jul 2026

Robert

Spacious clean room. Excellent location. Refrigerator, microwave, stove, pans, dishwasher, free coffee

10/10

Exceptional

22 Jul 2026

Natalie

The property was clean, the room was pretty spacious and the staff were friendly and helpful. The location was great as well.

6/10

Pleasant

22 Jul 2026

Glenn

Wasn’t bad to eat your head , clean enough..not worth the price

10/10

Exceptional

21 Jul 2026

Chastity

Very clean and helpful staff. Wonderful location.

Partner

8/10

Excellent

21 Jul 2026

Angela

I wish they had a free breakfast so we got a kitchenette that fully prepared so we just got a few groceries. The bathroom was small , but it had great hot water. The elevator was a little bit slow, but we had a high floor number. The staff was amazing and it was clean with a lobby guard. Centrally located to a lot of sites to see and it was close to the taxi pick up.

Partner

10/10

Exceptional

21 Jul 2026

Walter

We found it to be a clean place with responsive staff and good room amenities. Laundry facilities were free to use-just provide laundry detergent. The kitchen had a full size refrigerator/freezer, microwave, cooktop, plates, and flatware. We didn’t use the dishwasher but can see how a long term stay would be glad to have the option.

Partner

10/10

Exceptional

20 Jul 2026

Graziella

Good

10/10

Exceptional

20 Jul 2026

Paige

Clean room. Lots of space esp for NYC! Comfy & perfect for our stay

10/10

Exceptional

20 Jul 2026

Jeff

The hotel was very clean and the room size was great. The staff was very friendly!!

Partner

8/10

Excellent

20 Jul 2026

Sopheak

It's a very old building, and could use some renovations -- the air conditioning unit was literally partially held together by silver duct tape.

The price is right, the location is great though. For NYC though, it's a decently sized room, and I like that we have a mini kitchen. I also like that there was a laundry room that we would use.

Family

8/10

Excellent

19 Jul 2026

Joel

A little faster but otherwise fine. Good location.

10/10

Exceptional

19 Jul 2026

Monica

I had an issue with another hotel I was supposed to stay at, they were very accommodating. Would stay here again .

Family

8/10

Excellent

18 Jul 2026

Crystal

We had a great stay! The lobby staff were friendly. The location is close to EVERYTHING! Our room was clean and the AC worked amazing. We loved having the kitchette and large fridge. We would stay again!!!

Partner

10/10

Exceptional

18 Jul 2026

Jorge

The room was nice and comfortable.

Self

10/10

Exceptional

18 Jul 2026

Militza Canino

Excelente ubicación, servicio y facilidades. Volveremos

Partner

8/10

Excellent

17 Jul 2026

Barbara

Very helpful and accommodating staff.

8/10

Excellent

17 Jul 2026

KRYSTAL

There was a few innocents that had happen.
But the mangement took care of right away .
The air conditioning made the room a little chilly for me.
The staff out in the lobby desk was great. Very nice .
The room looked good and the kitchen was stocked with all I needed.

Self

8/10

Excellent

16 Jul 2026

Ryan

Thin walls. If you're a light sleeper. I'm not so not a big deal. Otherwise it's New York City. It'll never be silent at night

Self

10/10

Exceptional

15 Jul 2026

Luz M

Rooms very clean and excellent location!

Friends

8/10

Excellent

14 Jul 2026

Tim

Extremely helpful staff! Great location.

Partner

10/10

Exceptional

14 Jul 2026

Maya

👍

Self

2/10

Poor

13 Jul 2026

Marites

I don’t like the the property

Family

10/10

Exceptional

13 Jul 2026

Naja

I had a great stay

10/10

Exceptional

13 Jul 2026

Abby

Such a nice space!

Self

8/10

Excellent

12 Jul 2026

Tracy

Just a little worn....but otherwise great and good location. Staff was attentive.

Partner

10/10

Exceptional

12 Jul 2026

Cournesha

The property was nice. The staff were great. The microwave in my room was broken and they immediately took care of it. The housekeepers were amazing as well too. All staff were very helpful,friendly and respectful.

Partner

10/10

Exceptional

12 Jul 2026

RYAN

Had a great stay

Self

10/10

Exceptional

11 Jul 2026

Renrick

The room we were in was clean with a nice fridge and hot top. AC blew cold, premium channels and room was cleaned every day, I will definitely visit again, although there is no restaurant food choices are a short distance, the laundry machines work, but people must be considerate with other people's laundry, our laundry was left drying, we had our phones set to return to take them out. Only to find them out the dryer already in a corner on a countertop. With a guest drying their clothes.\" Absolute foolishness \" Earlier in the evening doing our laundry we found other person's clothes drying in the dryers and with respect left them until one was available, a nice couple had finished drying their clothes and we managed to use.
The location is minutes away from times square lights and the ball and museums.
Great helpful staff, amenities and location

Partner

10/10

Exceptional

11 Jul 2026

Belen

Todo muy limpio, el personal amable y buena ubicación

Partner

8/10

Excellent

10 Jul 2026

Eliel

The room was very clean at all times. Staff friendly and helpful, however the TV set had only few channels and the full cable was never provided.

Family_with_children

10/10

Exceptional

08 Jul 2026

blanche

Love the kitchen. A plus in New York city. Dislike the carpet at the reception area. Very dirty..I couldn't seat arround. Comfy beds.

Family

10/10

Exceptional

07 Jul 2026

Jeanne

Clean room, comfortable bed. Great location.

Family

10/10

Exceptional

07 Jul 2026

LaTonia

The hotel was okay. The location was good for walking to Times Square and Broadway. Very close to the subway. No frills. Just a comfortable bed. City view room waste of money. Nothing to see.

Family

4/10

Poor

07 Jul 2026

Craig

This was an old hotel that needs huge refurbishment completing. The rooms were not in a good condition and the air conditioning was very loud.
The only good thing was it had washing machines and tumble dryers in the cellar. It also had a great location.

Partner

10/10

Exceptional

06 Jul 2026

Nadia

Great, spacious room for the price. Great location as well - everything within walking distance. Only issue is the carpet is old, smells and needs to be replaced.

Self

10/10

Exceptional

06 Jul 2026

Tamaki

The manager is excellent

4/10

Poor

05 Jul 2026

MARY

First of all, my review is on no reflection of the staff. They were actually the best part of our stay. I give them high marks.
As far as the hotel property is concerned, I wouldn’t stay there again. I booked the room because of the kitchenette. When we went to heat up our leftovers, It did not work. I was sent to an unoccupied room in the lower level to use the microwave in there. Our bathroom did not shut completely. I went with a friend and obviously we could not have complete privacy when using the restroom.
When my friend went to cut her leftovers , the large steak knife was loose at the hinge and she couldn’t use that either. The bed was a little smaller that I anticipated for 2 people. One more thing, at first, the safe wouldn’t open. A maintenance man swiftly fixed it. It worked for the first few days and then it would not accept the code I had been using all along. Once again I had to contact the desk for maintenance. Unfortunately it was later in the evening and I had to wait til morning. My iPad was in there so I could not use it as I had planned until the next day.
I had asked to move our room and the fellow at the front desk said he could not until the next morning, which we did. The microwave worked, the bathroom door shut and the safe worked. We only ended up in that room for one night.
I won’t be going back there again. I do thank the folks who worked there as they were very pleasant.

Friends

10/10

Exceptional

05 Jul 2026

Roodely

Everything was great staff and property. Nice place good experience

Partner

2/10

Poor

04 Jul 2026

Joel

Not breakfast and extra tax at the checking in.

Self

2/10

Poor

04 Jul 2026

Joel

N/a…………………………………………………………

Self

8/10

Excellent

03 Jul 2026

Verified traveler

The room needed a little TLC, as there were a couple of things that were broken in the bathroom, but I made it work. Overall, he hotel was in pretty good shape. The property was clean and conveniently located to everything from food to shopping to entertainment, this hotel is within walking distance to EVERYTHING, including transportation. The price was very reasonable for NYC and the staff were amazing.
I had a great experience and will definitely be booking my next stay in NYC at Candlewood Suites Times Square!!!

Self

8/10

Excellent

03 Jul 2026

Lisette

I needed a place to stay in NYC for work and found the best price at Candlewood Suites Time Square. Although the room needed a little TLC, and a couple things in the bathroom was broken, overall the room had everything that I needed. Other than those minor issues everything was great!!!
The front desk staff are amazing! Laura, Tobi, and Paul, were kind, courteous, helpful, accommodating and super friendly, all while being very professional. They are absolute gems and are assets to this establishment.
I will definitely make Candlewood Suites Times Square my place to stay when I’m back in NYC. Thank you all for a wonderful experience!!!

Self

10/10

Exceptional

02 Jul 2026

Sarah

Great staff! Great team!

10/10

Exceptional

01 Jul 2026

Jodi

Great location! Place was clean and felt like a home away from home!

Friends

10/10

Exceptional

01 Jul 2026

Grace

Well located with regard to public transportation, theaters and restaurants.

Self

10/10

Exceptional

01 Jul 2026

Karen

My daughter and I had an excellent stay. Staff were kind, helpful, quick and efficient. We stayed 4 nights. Thank you

Family_with_children

8/10

Excellent

29 Jun 2026

Trina Anne

Hotel was in a great location on a quiet street by NY standards.
Room was a good size and was as per photos on website. Bed was comfortable. Shower was not the best but still ok. The complimentary laundry was also a great bonus.
Hotel staff were polite and helpful and check in and out was easy, but unfortunately there was one staff member who found a question an inconvenience to her.
Also liked the free cookies but we had to be quick to get some.
We would stay here again when visiting NY.

Partner

10/10

Exceptional

29 Jun 2026

Edgardo

Muy buena ubicación, tranquilo y súper cómodo me encantó

Partner

2/10

Poor

28 Jun 2026

Hermes

The hotel was terrible customer service, they didn’t have no channels to watch on the TV. There was a knocking sound all night couldn’t get no sleep. I do not recommend this hotel.

Partner

10/10

Exceptional

28 Jun 2026

Christopher

Very great place to stay right off Times Square. Very close to the subway entrances, easy to get around. Rooms are spacious for a New York hotel. Would stay again.

Partner

10/10

Exceptional

26 Jun 2026

Jennifer

It was a good experience staff was friendly and knowledgeable roomd were simple but very comfortable

Partner

10/10

Exceptional

26 Jun 2026

Calvin

The staff there was amazing & very accommodating. The location & pricing was awesome

Partner

10/10

Exceptional

25 Jun 2026

Najee

Nice stay great staff will book again

Partner

4/10

Poor

24 Jun 2026

Amelia Ann

Bathroom was gross

Self

10/10

Exceptional

22 Jun 2026

Federica

Loved the location, the staff, and the cleanliness of the room. Will be back!

Family_with_children

6/10

Pleasant

22 Jun 2026

Sal

The location was just Ok

Family_with_children

8/10

Excellent

21 Jun 2026

John

The room and bed were very comfortable but the hallway had a terrible musty odor.

Self

10/10

Exceptional

21 Jun 2026

Elaina

great room, the staff was super helpful and responsive. i would definitely stay here again.

Partner

10/10

Exceptional

20 Jun 2026

Rafael Augusto

Everything was good

8/10

Excellent

18 Jun 2026

Viancalis

Good location. Rooms can be upgraded

Partner

8/10

Excellent

18 Jun 2026

Welbourne

Clean room, elevators working efficiently, front drsk knowledgeable.

Self

8/10

Excellent

18 Jun 2026

Eloy A

Everything was good. I don’t have no complaints just for the AC was not working kinda hot in the room that our maintenance but that’s how low it went and the AC just kept turning on and off, and it was just stuffy and hot in the room

Family

10/10

Exceptional

18 Jun 2026

Christopher

....

Partner

8/10

Excellent

17 Jun 2026

Richard

Pretty nice place to stay, there was a microwave and burners and pots and pans in room.

6/10

Pleasant

17 Jun 2026

Geddes

It’s in an awesome location. They need some repairs but it was an ok hotel

Pet

10/10

Exceptional

16 Jun 2026

Charles

Very very clean

8/10

Excellent

14 Jun 2026

Julio Cesar

Medium size refrigerator nice. Microwave, and all you need to cook a basic food.

Family

10/10

Exceptional

14 Jun 2026

Cenija

Cute spacious and clean

Partner

10/10

Exceptional

11 Jun 2026

Miriam

Pretty great option for nyc! Rooms are spacious and have everything you would need if you wanted to cook a meal. They have complimentary iced water and cookies in the lobby which is great on hot days! Location is perfect if you want to be close to times square and the subway. Would visit again!

Partner

10/10

Exceptional

11 Jun 2026

Robert

I stay here because of the kitchenette. Lash location is decent, walkable to most chosen Tom Square in five or 10 minutes. The neighborhood itself is kind of seedy. Great proximity to the subway a block and a half away. Some downside: there’s often a line for coffee in the morning, the breakfast is not existent, grim, or pay for some fast food options from an honor bar.

Self

8/10

Excellent

11 Jun 2026

miguel

Ok

6/10

Pleasant

11 Jun 2026

Gustavo Alexis

Location is good. What I didn’t like is that there was not hot water in the morning to take a shower.

Self

10/10

Exceptional

11 Jun 2026

Kevin

Clean room! Staff was nice!

Partner

8/10

Excellent

10 Jun 2026

HOWARD

All ok
I stayed there before and this place could use a new renovation

Self

10/10

Exceptional

09 Jun 2026

Mindy

Loved the mini kitchen. Great location for all my Broadway show.

Self

8/10

Excellent

09 Jun 2026

Michael

Great location- super close to time square but not so close that you get any of the noise from it. Even facing the street, slept great.

Hotel is definitely showing its age a bit (dated decor and such) but definitely gets the job done for a solid place to stay in the city. -quiet, clean, etc 👍

10/10

Exceptional

09 Jun 2026

Gilberto Manzano

Amables atentos serviciales volveria de nuevo

Partner

10/10

Exceptional

09 Jun 2026

stephanie

The room was great the kitchen was clean the bathroom was clean the staff was friendly and helpful …. I would stay here again and it near everything

Partner

10/10

Exceptional

09 Jun 2026

Etan

Great helpful staff, great rooms and location. We've had a wonderful NYC stay!

8/10

Excellent

09 Jun 2026

Lawrence

Not the most modern but good value

Self

8/10

Excellent

07 Jun 2026

Ashlee

The room wasn’t thoroughly cleaned upon our arrival. Trash on the floor near the bed and a cup of coffee was left in the microwave. Our room keys frequently didn’t work, so that was annoying. Other than that Roberto was very kind and attentive. Location was great.

Friends

10/10

Exceptional

06 Jun 2026

Thomas

Overall, very comfortable & pleasant stay.
Minor quibbles : microwave didn’t work and TV reception was pretty weak / grainy BUT the bed was super comfy and the shower was strong and very hot (Deal Breaker, for me). I was on the back side, which was completely quiet and private : relaxing ! And the location is perfection for access to Broadway / Times Square. I’d definitely return !

Self

10/10

Exceptional

05 Jun 2026

Patricia

Candlewood is situated close to grocery stores and main subway stops.
Clean, well serviced. Short walk to the water along trail.

Partner

6/10

Pleasant

04 Jun 2026

Mikaela

It’s was ok the rooms are definitely outdated

Partner

10/10

Exceptional

04 Jun 2026

Mary

We come to NYC often because our son lives there. We were very pleased with our room, and will stay there again. Having the resources to prepare food in the room using the microwave and two-eye burner is a game changer as it will allow us to save money by not having to eat out so much.
The staff were so nice and welcoming with each interaction. We will definitely be back.

Partner

8/10

Excellent

03 Jun 2026

Taigan

First, this is a great location, and the staff was extremely friendly and helpful. Room was clean and served it's purpose. My only issue was they didn't have the suite we reserved available on our first night at check-in. The staff was very apologetic and offered to give us a different room for the first night and then move to our reserved room the second day for the remainder of our stay. The issue with this was that while I was traveling with a good friend, we were not the share-a-bed kind of friends, and the room they offered us for the first night had only one queen bed with no options for a rollaway. Our suite we had reserved had a separate bedroom and a pullout in the living room, which was perfect for us. We ended up staying in the alternative room the first night, and there was a recliner which I managed to utilize for sleeping. Once we got our reserved room it was a great stay! My only issue is that they offered me a $200 credit for that first night, but I never saw that credit materialize when I balanced the amount afterward. I just don't have the energy to try and bicker for that credit at this point, but clearly while the staff was super helpful and apologetic, something got missed between the promise and the actual execution. I would stay there again, but I would call ahead to confirm multiple times to make sure the room I have is what I'm getting when I arrive.

Friends

10/10

Exceptional

03 Jun 2026

Luisa

Estuvimos 12 días. El personal muy atento. La ubicación excelente. Muy cerca del centro. A unas cuadras de Times Square. Súper recomendable. Volvería para largas estadías. Desde Argentina.

6/10

Pleasant

01 Jun 2026

Albert

We were assigned a room where the refrigerator wasn't working (the freezer was fine) - the clerk sent maintenance staff, who tried to gaslight by saying we weren't closing the door properly

The Manager intervened, and we got another room - the iron in the new room however, had some kind of adhesive on it, which while ironing my shirt, transferred onto my shirt and ruined it - swapped the iron out, for all the good it did for my shirt

Aside from these two things, the hotel is pleasant and quiet - it's just far enough from Times Square that you miss the noise, but close enough that you can walk - the gym is much smaller and more modestly equipped than seemingly advertised

The complimentary drinks are a nice touch

I would stay here again

Partner