THE NEW YORKER HOTEL BY LOTTE HOTELS

United States , New York Area - NY
NEW YORK, 481 8Th Avenue
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100 reviews shown

10/10

Exceptional

25 Jun 2026

Karan

Very good experience

Family

6/10

Pleasant

24 Jun 2026

Jackie

The front desk staff was superb, especially Krystal. Unfortunately the room was not. The bathroom sink didn’t drain & the cold water faucet had a trickle so you had to brush with hot water or use the cold water from tub. The toilet would leak water each time you would flush. To make things even worse, there was construction that began at 9:00am. The city view made up for it all but if we had to stay more than a night we would’ve had to switch rooms.

Friends

6/10

Pleasant

24 Jun 2026

Hasan

Enjoyed the stay and location. It’s an older hotel that could use some upgrades. Walking distance to a lot and the staff was pleasant. Didn’t eat at anything onsite because we were always on the go. I would stay again

Family_with_children

6/10

Pleasant

23 Jun 2026

Ever

El personal de recepción es bueno ,pero los que asen limpieza dejan que desear una señora de la limpieza antes de las 10 me estaba tocando para sacarme cuando la salida del hotel dice a las 11 y cuando le dije que la salida era a las 11 se molesto.

Family_with_children

2/10

Poor

23 Jun 2026

Kelli

Worst hotel I have ever stayed at. Poorly maintained. Rude staff. Bathrooms were a joke, and then they charged us for all kinds of unauthorized things. Don’t stay here!

2/10

Poor

23 Jun 2026

Kelli

Worst hotel I have ever stayed in. The lobby gave me false expectations because the rest of the hotel was very run down and poorly maintained. I traveled with my 15 yr old daughter and friends for a birthday trip. The last day the staff slid a paper under my door claiming that we had violated their smoking policy, not only have I never smoked in my life (vaped or any other form) they didn’t have any way to prove or disprove. They just automatically charged me almost $600 for the violation. No one would come look and check review cameras or anything else. They simply said email corporate that their sensors are fool proof. I’m still caught up in an email battle with what is likely AI and will never get my money back. The staff were also rude and unhelpful after being unable to buy water from their vending machines (only located on 2 floors) we went to the restaurant and asked if they would please fill our water bottles. We were then reprimanded by the staff for that and told to use the gym…that no one ever told us about and we had to go on a hunt to find. When checking out we asked them to hold our bags, (which they charged for!)…and the attendant told my daughter she would have to go back to the back of the line with an adult, we spent over an hour just trying to get out of the hotel. I would give this hotel zero stars if I could. AND IT WAS EXPENSIVE for the awful experience we had.

Friends_and_family Friends

10/10

Exceptional

23 Jun 2026

Steven

Really added to a classic New York experience. We enjoyed it and everyone was very helpful and the TikTok diner was really convenient with good food and the location right at the bottom corner of the hotel.

Friends

2/10

Poor

22 Jun 2026

Pramodh Kumar

Room was terrible, I was told that I got a complementary upgrade to executive suite , but that itself was terrible. Pillows were not clean, TV is just not useful, no refrigerator nor room was maintained clean. Highly disappointed

Family_with_children

10/10

Exceptional

22 Jun 2026

Lisa

Great room. Small, but its New York City. Reasonable price.

Self

8/10

Excellent

22 Jun 2026

Thomas

Fine location, dated hotel

10/10

Exceptional

22 Jun 2026

Yaron Moshe

Very good

10/10

Exceptional

22 Jun 2026

Paul

Taking into account of the age of the hotel, the small areas that needed improvement are to be expected. There were some places where the wallpaper was peeling but that is all that I could find.

The staff was great. The location was really great. Just down the road, maybe a block and a half from the the Moynihan Train Hall. The subway was on the same block just around the corner. The Empire State Building, Madison Square Garden and Time Square were all with in walking distance.

If I get back to NYC again, I would definately stay there, again.

Self

10/10

Exceptional

22 Jun 2026

Prasenjit

nice stay

Partner

10/10

Exceptional

21 Jun 2026

Malachi

Perfect location and views

10/10

Exceptional

21 Jun 2026

George

Great staff at check in

10/10

Exceptional

21 Jun 2026

Morgan

Great location

Family

6/10

Pleasant

21 Jun 2026

Elzbieta

Fantastic location but very dated hotel. Would not stay again.

Family_with_children

4/10

Poor

21 Jun 2026

Marisa

Room was very outdated and one of the smallest rooms I’ve ever stayed in and I travel to NYC often. We stayed for 4 nights and had to ask for room to be cleaned and for new towels. Bathroom was gross and beyond outdated.

10/10

Exceptional

21 Jun 2026

Paul

Considering the age of the hotel the few items I found were acceptable. The deep tip was a great plus.

Self

2/10

Poor

21 Jun 2026

Angelo

Super old hotel, dirty room, staff was very unfriendly, dont recommend it

Friends_and_family Friends

8/10

Excellent

21 Jun 2026

Lewis

Hotel was in fantastic location with good facilities however it was a bit tired and old fashioned.

Friends_and_family Friends

10/10

Exceptional

21 Jun 2026

Lemens Anthony

It was good

Self

10/10

Exceptional

21 Jun 2026

Kelly

We stay here at least 6 times a year. Love this place

Partner

10/10

Exceptional

20 Jun 2026

Jerome

Very clean room and nice staff.

Friends

8/10

Excellent

20 Jun 2026

Catherine

Great location though it was loud at night
because of the crowd outside at MSG. Property is a little worn but fine for a short stay. Subway lines and Penn Station are across the street, so it’s so easy to get places. The attached Tick Tock Diner had really good breakfasts.

Family

8/10

Excellent

19 Jun 2026

Jose

The staff was friendly even though they were extremely busy. The hotel is right across from penn station which made it convenient to take the subway and train station. The only downside I would say is having purchase their breakfast add on. They have a diner onsite and I assume we were getting at least eggs and toast or something similar with the add on. Our voucher included a coffee or juice and a pastry. That’s what they considered to be the continental breakfast and in my opinion was a rip off for the extra money we had to pay for “breakfast “ add on. Besides that the hotel was in prime location and we would stay here again.

Family_with_children

10/10

Exceptional

19 Jun 2026

Julie

It was so good to be so close to the Madison Square Garden, where all the activities were that we were at

Partner

4/10

Poor

19 Jun 2026

Karen

The hotel is conveniently located. It needs an interior uplift and nicer staff, not so many security.

Family

10/10

Exceptional

19 Jun 2026

Carlos

Great option to stay in New York.

Friends_and_family Family

6/10

Pleasant

19 Jun 2026

Kerisha

The hotel desperately needs to be updated.

Family_with_children

8/10

Excellent

19 Jun 2026

joel

Great location.
Outstanding employees at check in and out
Bathroom is very under-par, Dirty, very old probably 40 years or so since they had done a renovation.

Family_with_children

10/10

Exceptional

18 Jun 2026

Ravinder

Everything good

Partner

2/10

Poor

18 Jun 2026

Nikol

This hotel is so bad

8/10

Excellent

18 Jun 2026

Assia

very convenient location

Self

8/10

Excellent

18 Jun 2026

Erin

Great location

Partner

8/10

Excellent

18 Jun 2026

Cheri

The bed linens and towels were clean and replaced daily. The bathroom needed some attention as the exposed pipes were dirty, the toilet lid and sink damaged, the shower head sprayed badly and the caulk was dirty and missing in many places. There was only one hook to hang things and it was placed too high for my petite partner to reach(5’2”). There was no water in the vending machine.
Only 1 of our two rooms was ready at check in time. Otherwise the staff were pleasant, the location good and we had a wonderful trip.

Friends

8/10

Excellent

18 Jun 2026

Juan

Great location but very loud. Stayed on the 19th floor and was awakened by police sirens and people screaming every single night.

10/10

Exceptional

17 Jun 2026

ezia

Our room was super clean!! They also upgraded us to a room with a view! So awesome!! Staff was great and breakfast at Tick Tock was wonderful!!

Friends_and_family Friends

6/10

Pleasant

17 Jun 2026

Mary Anthonette

The location is the best thing about this hotel. Everything else was just ok to poor. Hotel is really old, stains on walls are everywhere. Wallpaper peeling off. If you’re only looking for a place to stay overnight, this is ok. However for longer stays and if your looking for comfort, there are better places in the area you can find.

Family_with_children

8/10

Excellent

17 Jun 2026

Kathleen Courtney Hammond

A very convenient location from the train station and Madison Square Garden. The hotel is a bit run down, but very clean. The staff was kind and helpful. Pay the extra to see the city view at night.

Self

10/10

Exceptional

17 Jun 2026

Joseph

Location

Family

6/10

Pleasant

16 Jun 2026

Brendan

Great staff, very poor dated rooms

Friends

10/10

Exceptional

15 Jun 2026

Amanda Renea

Beautiful house

Family_with_children

10/10

Exceptional

15 Jun 2026

Aleksandra

I travelled solo for a 5 night stay. The hotel is right next to Penn Station and in a great location. The staff let me check in several hours early. The room was clean, good AC and I liked that the decor. It is an older building but upgrades have been made. I would stay here again.

Self

2/10

Poor

15 Jun 2026

Latonia

👎

10/10

Exceptional

15 Jun 2026

Yesenia

Great location!

Family_with_children

4/10

Poor

15 Jun 2026

Stephanie

Very old hotel, and lots of mandatory extra charges when you check in. The rooms are small, the building has not been renovated in a long time. Location is decent but lots of closures of the roads when there’s events happening at Madison square garden. They make you pay a mandatory fee of $30 per day for use of the facilities and WiFi even if you don’t use them. They try and sell you tours when you arrive in the lobby. And if you want your luggage stored after you check out, it’s $10 per bag. All of the extra charges in an already old and dingy hotel left me with a really bad experience. This hotel is not worth it after all the extra charges. You’re better off going to a better known hotel chain to avoid the extra charges, they might be a little more expensive, but with the extra fees this hotel makes you pay, the costs come out to be the same except you’re in a much nicer hotel with no extra fees. There’s also no coffee machines in the room and no breakfast included. Total rip off.

Partner

10/10

Exceptional

15 Jun 2026

Cailyn

Perfect location for our 3 days trip with two kids 7 and 9. We were offered to upgrade to a suite upon checkin for a small fee and we did it, it was way worth it to have a living room space separate from the bedroom especially for mid day breaks from the summer heat! We were able to checkin to our room at noon which was a pleasant surprise. Would stay again and recommend to other travelers. The property is old but felt iconic and fun for the girls first trip to the big apple! Loved having tick tock diner right on site as well!

Family_with_children

10/10

Exceptional

15 Jun 2026

Marcus

The New Yorker was great. Ive grown weary of NYC hotels near major tourist areas after a nightmare stay at the Manhattan Hotel, so this one was a pleasure. Everything was very clean, staff was very pleasant, and the area was nice. I will say the only comment I have is how dated the hallway carpet and room decor is. It could all definitely use an update.

Self

6/10

Pleasant

15 Jun 2026

Jennifer

I like that it was so close to practically everything. I didn’t like that the staff stated my room would be bigger compared to the one I was going to get…felt like it was small already. I liked that I didn’t have to leave the hotel if I wanted to get something to eat late at night although I didn’t because I was out most of the time and stuffed my dace outside but I liked that option. I wishhh I would have gotten a high floor I was on the 7th but I did get a front view so I got to see a corner of Madison Square Garden. I liked the amount of white towels we were provided. We did NOT hear any noise from outside so it was peacefull. I liked that people had to show their key in the lobby because it was a crazyy Knicks finals night. Over all I would recommend and I would stay again.

Family_with_children

8/10

Excellent

15 Jun 2026

George Ming

good

Friends

10/10

Exceptional

14 Jun 2026

Paul

Staff was very helpful and friendly

Friends

8/10

Excellent

14 Jun 2026

Angela

Very cool to be near so many things we wanted to do. Very small room but we expected that being downtown NYC. Could have used a refrigerator and some drawers or a cabinet in the bathroom. Otherwise we are happy to have stayed there. Will stay again planning ahead knowing the short-comings.

Partner

10/10

Exceptional

14 Jun 2026

MARCELO

Peaceful

Self

2/10

Poor

13 Jun 2026

Boyu

A smelly room, a mandatory $50 fee, and no answer from the front desk when I called. Definitely not the experience I expected.

Friends

6/10

Pleasant

13 Jun 2026

Luis E

Air conditioner was erratic. Ester was dripping on the bathroom ceiling every morning

Self

8/10

Excellent

13 Jun 2026

Melissa

Good hotel in the city close to everything. Comfy beds. The room comes with a mini kitchenette which was a bonus!

8/10

Excellent

13 Jun 2026

shayneangelli

i think this is a very nice hotel :) just not my type .. but it gives u the feeling of being in new york :)

thank you to the lady infront who gave us extra space :) we are autism family and space is really important to us.

Friends_and_family Family

8/10

Excellent

12 Jun 2026

Elizabeth

Older building, outdated, but clean and reasonable

Family

10/10

Exceptional

12 Jun 2026

Barbara

The room was smaller than expected but clean and had comfortable beds. The small bathroom could use shelf space for personal items. The easy access to restaurants was great.

Friends_and_family Friends

8/10

Excellent

12 Jun 2026

Paul

There was one day out of a four night stay that room was not touched. No clean towels or bed made up.

Friends_and_family Family

8/10

Excellent

12 Jun 2026

Nicholas

The hotel service was amazing! We had a nightmare time getting to the city and had another room that was NOT what it was advertised to be and the staff at the New Yorker more than helped us with getting checked in early and calling to make sure we were ok. The only complaint at all was that our AC was struggling to do anything to keep up. Twice someone came up to look at it, but it didn’t change. The room was hot. Overall stay there! We will again.

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

Hazel

I asked for a quiet room with one bed and was given one in a very quiet corner of this big hotel. It looked recently updated, very clean and comfortable with excellent bedding, towels and amenities in the room.

Fast elevator. Good vending machines and very good restaurants.

Located in close distance of Penn station and walking distance to midtown attractions.

Welcoming and professional staff.

Self

10/10

Exceptional

11 Jun 2026

Aleina

The beds were okay, but the maids are helpful and keep everything stocked.

Partner

6/10

Pleasant

11 Jun 2026

Tonya

The property room were very dated. We were in room 3139. Everything in the room was old. The bathroom fixtures. The cover over the radiator. Everything was very dated

Partner

2/10

Poor

10 Jun 2026

Hussam

They give us another room too small I have a baby has stroller. They don’t change their own for me.

Family_with_children

8/10

Excellent

10 Jun 2026

David

The New Yorker hotel is ideally located close to Penn station. It’s an iconic tourist hotel built many years ago, spotlessly clean with an amazing onsite diner (Tick Tock)

8/10

Excellent

10 Jun 2026

tamie

Rooms are dated and need some renovations-especially bathrooms. Old leaky faucets, no hooks or shelves. Great location-close to Penn Station subway which got us everywhere.

Family

10/10

Exceptional

09 Jun 2026

Sarah

Check in staff the day I came were friendly. Location was prime. Would visit again

Self

10/10

Exceptional

09 Jun 2026

Yvette

We absolutely enjoyed our stay! The staff was amazing, it was clean and organized. Will definitely be staying here again

Family_with_children

6/10

Pleasant

09 Jun 2026

Alexandra

Needs a reno. Pretty run down. No microwave anywhere in hotel. No fridge, no place to get water for tour room. Front desk staff was just ok. Maids were very nice and efficient. Overall, I’ll give it a 3 out of 5, except for the location: that would be a 10 out of 10!l Right by Penn Station and MSG!

Partner

10/10

Exceptional

09 Jun 2026

Ana

Loved that they let you keep your suitcase there

Friends

6/10

Pleasant

09 Jun 2026

Graham

The only good thing about this hotel is the price. Half of the rooms haven't been remodeled. My room was a $hithole. The front door knob and lock almost fell out of the door. The shower was misty to conserve water. Rooms are so small you can barely walk by the beds without hitting your legs.

But my biggest issue was when I booked the room I paid $34/day for a Continental breakfast. All it gets you was coffee, a mini glass of OJ, and a bagel. No fruit! No danish. The picture on the voucher shows fruit and danish! Very misleading and a total rip-off. That pissed me off. I told the manager and he gave me a credit for one day!

I'm not staying here again. I'd rather pay more for a better experience.

Self

10/10

Exceptional

09 Jun 2026

Gina

Check-in was quick and easy, the staff was incredibly friendly, and the rooms were clean and well-maintained. The hotel also felt very safe and secure. I especially appreciated that security and staff required guests to show their key card before accessing the elevators, which was reassuring given how busy the area is. Overall, it was a great experience, and I’ll definitely be staying here again!

Friends

10/10

Exceptional

08 Jun 2026

Catherine

Convenient place to stay close to Madison Square Garden

Partner

2/10

Poor

08 Jun 2026

John

Apart from the great location, the hotel feels old and dated. We booked a room with two double beds, but the room was surprisingly small for the price we paid. There was barely enough space for our luggage.

Although the hotel claims to be a 4-star property, the amenities did not meet our expectations. There was no kettle in the room, and no complimentary coffee, tea, or bottled water. The shower facilities were poor, and there was no shower gel provided.

Overall, this was a disappointing experience and not the welcome we had hoped for during our family's first visit to New York City.

Family_with_children

10/10

Exceptional

08 Jun 2026

Michael

It's always a classy experience at the New Yorker but still priced effectively for NY. It's the hotel I compare others to. Will be staying again

Partner

8/10

Excellent

08 Jun 2026

Joshua

It's an historic hotel, so you're not going to get the convenience of a Holiday Inn, but the building is beautiful inside and out. We loved the art deco motif. The room was big enough for a couple's getaway. Views of the city are unparalleled. Subway access and Grand Central station are close by. The restaurants on site are wonderful. We never missed having an in-room coffee maker, because the coffee from the diner on the first floor was so good. Even the bed was very comfortable. If you can deal with a tiny bathroom and wildly inconsistent water temperature, then the charms far outweigh any inconvenience.

Partner

10/10

Exceptional

08 Jun 2026

Mario Eliseo

Clean room

Family_with_children

10/10

Exceptional

08 Jun 2026

Michelle

The staff were all wonderful!! I cannot stress this enough. Every interaction we had was handled with ease and professionalism.
The elevator banks were secured 24/7, which felt very safe.
The food/drinks at the Tick Tock Diner were amazing - we ordered from them multiple times and never had a bad experience. The staff there was also beyond amazing!
The room was on the smaller side, but completely worked for me and my friend. The bed and pillows were comfy enough to sleep well while we were there too.
There are not ice machines on each floor, which was a tad inconvenient, but the elevators are so fast - a quick trip up 3 floors and I was back in very short minutes each time.
The parking felt confusing from what we read online, but it is literally connected right behind the hotel. It doesn't belong to the hotel, but was completely secure and that staff was also very professional.
We loved the location. Being right next to Madison Square Garden was our intent, but the subway is also right there along with a CVS for quick needs and there were many options for food/drinks nearby.
With how amazing everything was at the hotel, I would 100% go back and stay for a NYC visit again... no matter the reason.

Friends

8/10

Excellent

08 Jun 2026

Kayla

Housekeeping was excellent! The vibe is art deco vintage New York which was charming, but some things like carpeting in hallways, nightstands and bathroom fixtures need a refresh.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Kate

This was a great value in the heart of New York. Room was big by New York standards. Decor was updated but still kept the original art deco flavor. Bathroom was small but amenities like shampoo and lotion were high quality and water pressure was excellent! Staff was super welcoming, kind, and helpful. Would definitely stay again!

Partner

10/10

Exceptional

07 Jun 2026

Rayshawn

The Room was very clean , the staff was very welcoming at the front desk. The tic tock dinner was trash and over priced. Overall the hotel is a good choice when exploring downtown and or catching a Knicks game super convenient location

Friends_and_family Family

8/10

Excellent

07 Jun 2026

Daniel

Clean room, friendly staff and concierge, nice lounge area. Good for short stays.

Friends

8/10

Excellent

07 Jun 2026

Thomas

Like : very convenient location

Dislike: $5 fee per luggage piece stored till flight departure

Friends

4/10

Poor

07 Jun 2026

Rachel

The hotel canceled my reservation from this app and didn’t tell me. They said there might have been an issue with my credit card even though I elected to pay at the property. Even if there was an issue, I should have been informed. Instead, I received multiple emails from this hotel to upgrade my room and stay. When I arrived with my two young children we were told our reservation was canceled, then we waited for them to figure this out while they told they had no rooms. About 45 minutes later they found us a room. I still don’t know what happened.

Friends_and_family Family

6/10

Pleasant

07 Jun 2026

Chasta

Check‑in was easy and the staff was friendly. I was told I’d been upgraded to an executive‑floor room with a king bed and a city view, but the room had a queen bed and the balcony view was blocked by construction equipment. The room was clean and fine for a one‑night stay near Amtrak and MSG, but I wouldn’t have wanted to stay longer.

Self

10/10

Exceptional

07 Jun 2026

Bethany

Mohammed checked us in and upgraded our room to a view of the ESB!! All staff were friendly and accommodating!! Perfect location!!!

Partner

10/10

Exceptional

07 Jun 2026

Meredith

Very convenient to Penn Station

Self

6/10

Pleasant

06 Jun 2026

CABBAR ALTAY

Liked the location.
Did not like when we were told if we accepted to pay $30 more a night we could have stayed in a renovated room. The room we stayed was barely larger than the bad we slept. Even the bathroom had more space than the room itself.

Partner

10/10

Exceptional

06 Jun 2026

Javan

Hotel was clean and organized, staff was very helpful. The restaurant was really good as well.

6/10

Pleasant

05 Jun 2026

Amjad

The hotel and rooms are old. It's noisy outside. There were workers doing maintenance, which wasn't a great experience. Even though the guy gave us a better room, it still wasn't clean or modern enough. The New Yorker Hotel has a good reputation, and I hope they take better care of it in the future.

6/10

Pleasant

05 Jun 2026

Karanpal

The room was much smaller than expected, but it's NYC i guess. There was no coffee stand, expect the Starbucks that closes around 1 pm in the lobby where you have to pay, No food or vending machines, except the diner close to the hotel.

Family

10/10

Exceptional

05 Jun 2026

Randy K

I enjoyed how it was modern but had the charm of the past.

Self

10/10

Exceptional

04 Jun 2026

Kevin

I've been staying at the New Yorker for nearly 10yrs and I love it. The staff are very helpful and has helped me with all of my needs over the years.

Partner

8/10

Excellent

04 Jun 2026

Kayce

Early check in and a room upgrade— sign me up! It had a vintage charm, and a lovely staff to go along with it. Would recommend! :)

Partner

8/10

Excellent

04 Jun 2026

Connie

Hearing loud noises from pipes

Friends_and_family Friends

6/10

Pleasant

04 Jun 2026

lucy

The room was surprisingly large for a nyc hotel and that was nice but the whole floor smelt a bit musty which was off putting. Staff were very nice but the line to check in was long.

And after spending $800+ dollars staying there it really ticked me off to be charged $20 to store our luggage. Not a great way to end your guest relationship. Never been charged to store luggage before.

8/10

Excellent

04 Jun 2026

bimjhana

All goid

8/10

Excellent

03 Jun 2026

Carrie

Very friendly staff, hotel was great location

Family