Name: THE NEW YORKER HOTEL BY LOTTE HOTELS
Address: 481 8Th Avenue, New York, 10001, US

THE NEW YORKER HOTEL BY LOTTE HOTELS

New York Area - NY · United States

100 reviews shown

2/10

Poor

16 Jul 2026

Lisandra

Hola, la llegada fue buena en el front desk, al llegar a la habitacion estaba limpia y recojida aunque chiquita, pero el baño estaba descascarado toda la banera. La ducha si abrias la fría y la caliente o te quemabas o te conjelabas, y si abrias la del lavamano era un chorrito pequeño y si abria la otra te quemas, conclusion no podía lavarte bien la cara. El desayuno no te lo explican bien desde que compras por expidia y para lo que se pago no vale la pena pagar desayuno continental.

Friends

8/10

Excellent

16 Jul 2026

Heather

The hotel is older, but they are doing renovations by floor. Our floor was 33 which has not been renovated. The view was great, the beds were comfortable, the bathroom is just very dated. The staff at check-in are amazing and very helpful. It is right in the middle of everything and an easy walk or subway ride to everywhere.
The coffee shop in the hotel, is not worth it - go outside and there are great coffee spots within a 3 min walk. Would definitely stay there again.

Friends

10/10

Exceptional

16 Jul 2026

Frank

Clean room ac worked very well. Also loved that a diner was connected to the hotel

Friends

10/10

Exceptional

16 Jul 2026

Joan

The New Yorker staff was very friendly and helpful especially Jose T at the door. I felt like I made a new friend.

My co traveller had a hip/leg injury and had difficulty getting around, especially maneuvering steps and they allowed her to use a restroom not usually available while we waited for our ride.

The Tick Tock Diner had excellent food and their staff was friendly as well.

We stayed one night to go to a concert at MSG. This hotel is conveniently located to that venue as well as the subway and Penn Station.

Friends

6/10

Pleasant

16 Jul 2026

Peter John

We walked into the New Yorker and I thought WOW! What a beautiful hotel.
Then we got our room. It was very spacious and clean however it truly needs an update. The bathroom was very large but the shower was level with the rest of the room. Having only a shower curtain, water got everywhere. There was no place within the shower for soap, shampoo, etc. as such we had to reach out to get the soap on the sink. There were no flat surfaces for toiletries, we used a portable shower seat as our flat surface.
This hotel has sooo much potential if the bathrooms were updated. It has a great location near Penn Station and the Garden which is why we chose it.
We might return but only for an overnight due to the above issues.

Partner

8/10

Excellent

16 Jul 2026

Kory

Ignore the negative comments.
This hotel, for the price and location to MSG, is worth it. Yes, it's an older hotel and the rooms are small, but our room was clean, and again, right in the middle of everything.
We stayed in a city view room on the 19th floor. It's directly in line with the Empire State Building. Great view!
Lobby staff was very friendly.
We also did not get charged the 'mysterious smoking fee'.
I think some people just like to complain about everything.

Partner

10/10

Exceptional

16 Jul 2026

Tykesha

The room was upgraded due to the staff's knowledge of it being my first time in New York! That was very nice. Room was clean, with a view of city and high floor. Staff was awesome! Very informative and helpful. Onsite restaurant was delicious. I will definitely be staying again in September.

Partner

10/10

Exceptional

16 Jul 2026

Debra Marie

The location is fabulous. Clean and comfortable rooms.

Friends

6/10

Pleasant

16 Jul 2026

Wanyi

Phone was broken hard to reach service, blankets not comfortable/way too thin, overall pretty clean facility given how old it is.

6/10

Pleasant

16 Jul 2026

Anabel

This is an older hotel with few upgrades. We expected more for being a 4 star hotel. Room was very small. I paid for a city view and it was a little one window corner view. Restroom very small. They had the soap and conditioner sitting on the bath tub ane not hanging as expected, very unprofessional look.

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Ari

They were able to accommodate an early check in. which was appreciated. got a room they said was recently refurbished on the 30th floor - minimal view and small, but totally comfortable for 2. Safe worked. TV worked. Coffee maker didn't puncture the bottom of the pod so I had to help it a bit. Nice art deco furnishings. elevators are fast and grouped from 1-20 and 21-40 so not a lot of stopping on each floor. Was a bit pricey because there was a concert at MSG but amazingly convenient! Will stay again!

Partner

8/10

Excellent

16 Jul 2026

Esther

Room was nicely clean, staff was so helpful and clear, balcony wasn’t open for our stay so I wasn’t charged for the upgrade and was able to still get a room with a view(of the Empire State Building, Madison square garden, penn station) MSG was kiddy corner from the hotel New Yorker. Everything you need is around you. We would definitely stay here again. Hotel is beautiful. You just have to stay her to feel this beautiful experience we had.

10/10

Exceptional

15 Jul 2026

Stephanie

Great location. Clean. Helpful staff. Great restaurant.

Friends_and_family Friends

10/10

Exceptional

15 Jul 2026

Jose

Service and security was wonderful.

Family

10/10

Exceptional

15 Jul 2026

Susan

Rooms very clean the staff was very respectful i would stay there again.

10/10

Exceptional

15 Jul 2026

Heidi

Muhammad at the front desk was fantastic and so helpful, caring and sweet.

Friends

10/10

Exceptional

15 Jul 2026

Chris

To me the New Yorker is an historic landmark and I always love staying there.

Self

8/10

Excellent

15 Jul 2026

Robert

Room was clean. Bed was comfortable. Very close to Madison Square Garden. Bathroom was small.

Partner

2/10

Poor

15 Jul 2026

Jaspaul

Dirty, old, dark. Will not stay here again.

Self

10/10

Exceptional

15 Jul 2026

Danny

Our stay was awesome everything was accessible. The staff was welcoming and room was clean. And breakfast was good.

Partner

8/10

Excellent

15 Jul 2026

Matthew

The hotel is in a great location. Midtown, right next to Subway entrance, and surrounded by good bagel shops. The room is a little outdated, but kept clean.

Partner

10/10

Exceptional

15 Jul 2026

Tamia

The front desk person was quite helpful and friendly. She also has a birthday in May. Very accommodating and went beyond and above..

Family

4/10

Poor

15 Jul 2026

Monique

The room was unbearably humid. The refundable deposit was charged as facility fees. I wish those fees were charged upfront because it was a surprise to get charged after my stay.

Partner

10/10

Exceptional

15 Jul 2026

Brian

Very clean with a helpful staff

Partner

2/10

Poor

15 Jul 2026

Albert

100% unhappy with their impersonal (and, quite possibly illegal) imposition of an inequitable fine of $500; such fine I incurred daily for the duration of my stay (unbeknownst to me had I not requested a detailed printout of expenses incurred upon checkout).

The fine was incurred due to their extremely sensitive smoke/vape detectors, which detected my having a few puffs of my vape to aid in my daily excretion in the privacy of my bedroom's loo.

N.B : Although I prepaid my stay, I only spent one or maximum two evenings there. I was so distraught, I stayed elsewhere via Expedia.

Shame on The New Yorker Hotel -- hardly a fair depiction of the wonderful City of New York. I will contest their unfairness and their taking money from my account unbeknownst to me.

Self

6/10

Pleasant

14 Jul 2026

Susan

The lobby and common areas were very nice. The room was in need of a major renovation.

Friends

10/10

Exceptional

14 Jul 2026

Maurice

Good

6/10

Pleasant

14 Jul 2026

Angel

We really like the New Yorker because of its staff and location. But it would not be for everyone. The rooms are very rundown, especially the bathrooms. So even when they are clean, they don't necessarily look it. It's an old hotel and shows it. But we're okay with that.

10/10

Exceptional

14 Jul 2026

Justin Roy

Inside the property was quiet and calm. Heard no outside noises and slept well. Great staff.

Family

10/10

Exceptional

14 Jul 2026

Robert

Fantastic location, exceptionally clean hotel and never have to wait for an elevator. I stay here every time I’m in New York City.

Partner

8/10

Excellent

14 Jul 2026

Jeremiah

Shower head needs a upgrade fasho, old and funky looking

Family_with_children

10/10

Exceptional

14 Jul 2026

Pedro

Awesome location

Family_with_children

6/10

Pleasant

14 Jul 2026

Prashant

Not provided even single bottle of water, washroom do not have lock, ice make on floor not working.

Friends

8/10

Excellent

14 Jul 2026

Ronda

The staff was great and extremely accommodating.

Family_with_children

10/10

Exceptional

13 Jul 2026

Patrick

they are strict with guests key cards even if i called in to give permission

Business

10/10

Exceptional

13 Jul 2026

Robert

This hotel has a fantastic location on 34th St. it’s clean well-maintained and you never have to wait for an elevator. Great location right next to the Manheim train station. Stayed here many times.

Partner

6/10

Pleasant

13 Jul 2026

Hagar

The hotel and old and depressing, not that well maintained, the stuff didn't send me the receipt like promised and the room was not very comfortable. Some things like the charger didn't work and there were hardly any electricity sockets to charger. It's a good price for center of the city but I didn't like that place at all

Business

8/10

Excellent

13 Jul 2026

Treasure

Clean room.

Friends

10/10

Exceptional

13 Jul 2026

Yosvany

Muy buen servicio

8/10

Excellent

13 Jul 2026

Margaret

Clean sheets, clean bathroom however the air conditioner smelled like old socks and the carpet was not clean.

Family

6/10

Pleasant

13 Jul 2026

BrendaLee

This was my third stay at this hotel, the first two were good. This time the staff at the front desk was rude and not helpful. The room was very small for two people and no room for luggage. The bathroom was old and the water vacillated between too hot and too cold.

Family

2/10

Poor

13 Jul 2026

Keyonna

The New Yorker is a very old hotel and it needs a major upgrade. The room is very small, there was peeling paint from the wall, and hair form a previous visitor . The only great thing about this hotel was the location because it is close to the train station. I paid over $400 and it felt like I was renting a shabby room.

Friends

10/10

Exceptional

13 Jul 2026

Jared

Staff was excellent

Family

6/10

Pleasant

13 Jul 2026

Takefumi

Great location. However, this facility is like century old. Elevator, sink, bathtub need to be renewed. Sink is not draining well. Poor amenities. Air conditioning is difficult to operate.

Partner

6/10

Pleasant

13 Jul 2026

Irina

This was a very busy hotel, lots of large groups of young people and so some queues were long (check-in/out)! Overall cleanliness not great, but OK. Small room, but again OK if you're not spending much time there. Great, Central location though.

Business Self

8/10

Excellent

13 Jul 2026

BORYS

Very good location. Reasonable price! A little bit old room. Needs some renovation.

Self

6/10

Pleasant

13 Jul 2026

Carly

I don’t believe what I paid was equivalent to the room I received. Definitely make sure you’re truly getting the bang for your buck

Partner

6/10

Pleasant

13 Jul 2026

Valerie

La chambre était très vielle et ne valait pas le prix. Ça ne devrait pas être considéré comme 4 étoiles

Family

8/10

Excellent

13 Jul 2026

Seyedali

Breakfast is not worth purchasing at the booking time.

Family

8/10

Excellent

13 Jul 2026

robert

Perfect location, excellent staff, very clean, only knock is the property and rooms are very dated. Otherwise is a perfect stay.

10/10

Exceptional

13 Jul 2026

Phillip

The location was ideal and the staff was very friendly and helpful.

Partner

8/10

Excellent

12 Jul 2026

Angela

Iconic historic hotel in a great location. Stayed 2 nights for a concert at Madison Square Garden. Room was clean and quiet, larger than others we've stayed in the city. Beds were very comfortable. However, the room was somewhat outdated, especially the bathrooms. Neither had vents or fans which made for a moist room after showers. There were also areas where paint was bubbling and peeling. The service of all staff members was outstanding, which made up for the few shortcomings. Overall, a solid 4. We would definitely stay here again.

Family

8/10

Excellent

12 Jul 2026

Brian

It was centrally located just steps away from penn station. Very well connected

Self

4/10

Poor

12 Jul 2026

Madison

The pictures of the rooms are very inaccurate. If you have 2 beds, they’re twin size and you can hardly move around the room. The bathroom/shower is extremely dated. This hotel is in dire need of a remodel/modernization. Also, the pictures of the restaurants make them look way nicer than they are. I will say that the staff was very nice and helpful though.

Family

10/10

Exceptional

12 Jul 2026

Daniel

Staff and location was great

10/10

Exceptional

12 Jul 2026

Dion

They charge a resort fee and separate taxes which is insane but the overall stay is nice outside of that

Partner

6/10

Pleasant

11 Jul 2026

Elizabeth

Very clean and pleasant staff. Great location to subway. Our shower was awful. The water pressure is insane, not relaxing at all. Felt like being sprayed with a fire hose. No water bottle filler, which would have been so awesome!

Family_with_children

10/10

Exceptional

11 Jul 2026

Jason

Really enjoyed our stay! Great location and close to everything.

Partner

10/10

Exceptional

11 Jul 2026

Sarah

Nice stay and excellent location. Our sink had a little trouble draining but other than that it was a great stay.

Friends_and_family Friends

10/10

Exceptional

11 Jul 2026

Michael

the room i rented for the week was a bit smaller than i was used to , but since i did an early check in the “upgraded” the room with a view it was nice however i understand they are trying to keep the art deco classic some things do need to be updated in other hotels i’ve stayed in they have a mini fridge in case you have medicine like insulin to keep refrigerated i overlooked that not a problem full bathroom great big tub plenty of towels and housekeeping was on top of everything everyday i did have one issue the last 3 nights of my stay the ac started to leak onto the carpet and when i looked up at the air intake the filters where completely CAKED in dust so i did report it to the front desk and they said they would take care of it i’m glad they did , other than that it was a great stay

Self

10/10

Exceptional

11 Jul 2026

Owen

Controlling the smell of weed on the floors would help! Overall stay and location was great!

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

anthony

Great location

Self

6/10

Pleasant

10 Jul 2026

Tiffany

Naida was awesome! Very helpful and friendly! Disappointed because when I booked, it said we got a breakfast and when we got there, we were told that no breakfast was included that we had to buy the package which there was no option to buy a breakfast package. So that was misleading and very disappointing. The first night our air-conditioning wasn’t working but the next day they sent someone up to fix it but then the next day in the middle of the night, it just completely turned off and the room was very hot and the next morning we had to get up and realized that it had turned completely off by itself in the middle of the night. I had stopped one time at the concierge information desk and asked a question and didn’t really get a good answer and was just kind of blown off. Lastly, the bathroom had no bars to hang towels or anything, so if you washed your hands, the hand towel was on the edge of the sink, which was very small so it kept getting wet and just didn’t have the convenience of any kind of shelves or towel holders or anything in the shower also no shelves or places to hold anything.

Family

10/10

Exceptional

10 Jul 2026

Ethan

staff nice

Business

8/10

Excellent

10 Jul 2026

Claudia

Great location and overall style of this classic hotel makes it a nice place to stay. The rooms are a bit dated and the bathrooms are very small. Some parts of the bathroom i.e. former built in tissue holder had not been cleaned in some time. Overall the location and rest of the hotel make up for the room itself so I would stay here again because of that.

Friends_and_family Friends

8/10

Excellent

09 Jul 2026

Gretchen

Clean and comfortable (though small) rooms, attentive and polite staff, and a quick walk to Penn Station! All for a reasonable rate.

Partner

8/10

Excellent

09 Jul 2026

Mark

The balcony view was not really as advertised.

Self

10/10

Exceptional

09 Jul 2026

Alexis

Loved the convenience of the hotel. Staff was great.

Friends_and_family Family

6/10

Pleasant

09 Jul 2026

Jenna

Staff was very friendly. Lobby was nice but rest of hotel old and rundown, needs updating. No microwaves or fridge in room. Room very small, felt claustrophobic at times. Misleading photos

Friends

10/10

Exceptional

09 Jul 2026

Joanne

The New York show was fantastic. We checked in and Mohammed registered us and upgraded our room. We were delighted and can’t thank him enough for his kindness, professionalism, and truly sincere trying to make our vacation a success great experience at the New Yorker hotel.

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Jeffrey

The hotel is close to everything. It's friendly, clean and has a great gym.

Family

10/10

Exceptional

08 Jul 2026

Robyn

Great location especially if going to MSG. Front desk team was great and everyone was welcoming. Loved having the Tick Tock for late night dining.

Partner

10/10

Exceptional

07 Jul 2026

JOSE MANUEL

Hotel’s location excellent for first time visitor.
Visitor has everything at your hand palm. Food, transport and minutes to more visited attractions
Fully recommend this facility.

2/10

Poor

07 Jul 2026

Ana

The hotel staff lied about a lot of things. The rooms were ridiculously small. There was no bar. They have sensors in the rooms aimed at detecing smoke that misfire. There is no coffee maker or refrigerator in the rooms. The hotel does not offer king sized beds. The television is unworkable. Horrible stay.

Partner

4/10

Poor

06 Jul 2026

casey

They put us in Harry potters closet with paper thin walls and no fridge or anything

Partner

10/10

Exceptional

06 Jul 2026

Enda

great hotel and location

Partner

10/10

Exceptional

06 Jul 2026

Jessica

My favorite place to stay

Family_with_children

10/10

Exceptional

05 Jul 2026

Julie

We stayed the first night in a very small room that even though was a non smoking room it did have a distinct smell of stale smoke. We spoke with Mohammad on reception and we were upgraded free of charge to a room about 3 times bigger with walk in wardrobe and very spacious bathroom with a great view of some of NYC's iconic landmarks. We were totally blown away by the size and comfort of the room. Special thanks to Mohammad for being so accommodating.

Partner

10/10

Exceptional

05 Jul 2026

Connie

I like how close the hotel is to both Penn Station and MSG (i took the train to attend a concert at MSG Infosys Theater.

Family

8/10

Excellent

05 Jul 2026

Abhijeet

Lobby and location is great but rooms was not good

Friends_and_family Family

6/10

Pleasant

04 Jul 2026

Heidy

Finally stayed at the famous New Yorker hotel after 15 different trips to NYC. The location was very busy given it is right by Penn Station & MSG, but nonetheless, very convenient! The staff was nice and friendly. The hotel itself though… very very VERY outdated. The walls looked dirty but it appears it was just the wallpaper? Our bathroom was very old and the toilet started leaking the day before we left. The shower also had a few broken pieces. Water pressure was insane. I was very excited to stay here but honestly, it’s not worth what we paid for. If it wasn’t for the staff at least giving us a nice experience and letting us do late checkout, I’d rate it way less. They should really consider renovating.

Friends

10/10

Exceptional

03 Jul 2026

Hiroyuki

clean

Self

8/10

Excellent

03 Jul 2026

lucia

The room was clean, most of the staff was rude. Nobody answer the phone to request extra bedding stuff

Family

8/10

Excellent

03 Jul 2026

Anwar

Great location. Tiny double beds. Hotel could do with a serious upgrade.

Friends

8/10

Excellent

03 Jul 2026

Sylvain

Not top Bed and only Quee . Good location And Miguel at the front desk a 5*

Partner

10/10

Exceptional

02 Jul 2026

Pasqualina

I loved everything about this hotel. No issues, smooth checkin, great location.

Partner

4/10

Poor

02 Jul 2026

Sara

Hotel is very run-down, dirty, and noisy. Way overpriced for what you get.

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Juana

Great stay overall, very convenient location

Friends_and_family Friends

8/10

Excellent

01 Jul 2026

Valerie

I'll give it 8/10 because it's New York But the rooms weren't the best up keep of like maintenance.

Family_with_children

8/10

Excellent

01 Jul 2026

Joszi

Excellent staff and service at the Front desk. .the room was clean and spacious

Family_with_children

8/10

Excellent

01 Jul 2026

Jessica

Very dated and small. No refrigerator. But acceptable for a one night stay.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Dara

The best thing is the location!

Immediately followed by the prompt, professional and knowledgeable staff.

I did everything from lose my key to request my friends rooms be close by and they catered to everything patiently and quickly.

They called upstairs before letting guests up so I felt very safe.

They also upgraded my room as a courtesy upon realizing that it was my birthday weekend.

The food was ok. Tasted good but no real ambience in any of the restaurants.

I’d without a doubt stay again.

Friends

10/10

Exceptional

30 Jun 2026

Ana

Great location and the staff was great

Family

10/10

Exceptional

30 Jun 2026

Chelsey

Front desk staff was very friendly. Only real complaint I would have is that the TV in the room was a bit old, but besides that everything was amazing!

Parking is off site, but close to the hotel. $60 a night. No in and out privileges.

Self

6/10

Pleasant

30 Jun 2026

Nicolaos

Good location
Clean rooms
Terrible continental breakfast boucher

Partner

10/10

Exceptional

30 Jun 2026

konrad

Great

10/10

Exceptional

29 Jun 2026

Reshma

Overall really good property. Clean and secured and had a great view from the room.

Friends

8/10

Excellent

29 Jun 2026

Corwin

Excellent location

Self

10/10

Exceptional

29 Jun 2026

Erodia

The location is great!

Family

6/10

Pleasant

28 Jun 2026

Adrian

Room was small even when we upgraded to the executive. Also expensive and aged. The bathroom fixtures and TV were particularly dated. The ‘free’ breakfast wasn’t really a free breakfast but instead a bagel and a cup of coffee. I paid a lot for this stay and was very disappointed.