THE NEW YORKER HOTEL BY LOTTE HOTELS

United States , New York Area - NY
NEW YORK, 481 8Th Avenue
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100 reviews shown

10/10

Exceptional

13 May 2026

Michelle

Quiet and cozy. Staff were all helpful

Family

2/10

Poor

13 May 2026

Kuulei

Clean room but very old. Ac shuts off, water drips all night and the sound outside isn’t as bad as the creaking bed or hotel pipes.

Staff was personable.

Not worth the price.

Family

6/10

Pleasant

13 May 2026

SWAPNIL

Very old school. Needs renovation. Rooms are very small

Family

8/10

Excellent

13 May 2026

Walter

No refrigerator, coffee maker, nor microwave. There’s a Starbucks, in the lobby that opens at 6:30. Did not hear neighbors. Partner said the room was small, not too bad. Nice view from 25th floor. Tic Toc restaurant is open 24 hr., good and reasonable. Some nice Art Deco elements.

Partner

10/10

Exceptional

12 May 2026

Allison

Location was great! Steakhouse was amazing. Rooms were nice. Only thing that looked a llittle tired and rundown were the hallways on the room floors.

Business

10/10

Exceptional

12 May 2026

Kevin

Wonderful, welcoming, helpful folks throughout. Great location ( especially if, like us, you’re attending an event at MSG).

The room was tiny, however, that is normal in many NYC hotels so it was not unexpected. Beds were very comfortable

Partner

2/10

Poor

12 May 2026

Ciara

avoid this hotel if possible. they are running a scam where they charge you for smoking in the room via a sensor system and it is impossible to remove the charge. (500 dollars!) i dont smoke and i was not the only person it happened to that morning

Self

10/10

Exceptional

11 May 2026

Demetra

The staff was fantastic! I am visually impaired and the staff were extremely attentive, making certain I was safe and able to get a taxi when needed. I will definitely return for my next trip to NY.

Self

2/10

Poor

11 May 2026

Kiu

Stayed at the New Yorker Hotel for Mother’s Day weekend with my 4-year-old son and 70-year-old mother, and it turned into one of the worst hotel experiences I’ve ever had.

I woke up to find a substantial smoking fee already charged to my credit card because their “sensor” allegedly detected smoking in our room. The problem? Nobody in our family smokes. There was no investigation, no evidence, no warning, and apparently no way to dispute it before they took the money.

Management was completely unhelpful and basically told me there was “nothing they could do” because they trust their newly installed detector system more than their paying guests. Meanwhile, the hotel itself feels outdated, poorly maintained, and full of things that barely work.

Being accused of something we didn’t do — while traveling with a child and elderly parent — was beyond stressful and honestly felt like a scam. If you stay here, be prepared for surprise charges and zero customer service when something goes wrong.

I would absolutely not recommend this hotel to anyone visiting NYC.

Family_with_children

10/10

Exceptional

11 May 2026

Michael

location was perfect. suway right under front entrance. great view. nice front desk people

Partner

10/10

Exceptional

11 May 2026

Courteney

Nice room and view

Partner

10/10

Exceptional

11 May 2026

Julie

Great!

Partner

2/10

Poor

11 May 2026

Cheri

Room was filthy! Property needs serious updating and the cleanliness of this hotel is extremely poor.

Partner

10/10

Exceptional

11 May 2026

norman

Found all the staff very friendly and helpful

Partner

10/10

Exceptional

11 May 2026

Michelle

This hotel is in a very central location, has comfortable rooms and friendly & helpful staff. We would recommend it to other travelers.

Friends_and_family Family

10/10

Exceptional

10 May 2026

Vikki

Great stay!
Central location, comfy beds, friendly staff 👌

Partner

10/10

Exceptional

10 May 2026

Ken

Great historic building, opened in 1929, where Nikolas Tesla lived, interesting artifacts downstairs near the fitness room

Family

10/10

Exceptional

10 May 2026

Sharron

perfectly clean room , great friendly staff very helpful and welcoming especially safe breakers ! perfect location, very central, next to main station Penn and the subway, walking distance to maceys and Times Square. I highly recommend deli olyno for breakfast 5 minutes walk lots healthy options. Great hotel, great staff we will return .

Friends

2/10

Poor

10 May 2026

Ilgar

Noisy windows even in 20th floor

Business

6/10

Pleasant

10 May 2026

Thomas

Okay hotel for price. Well located. Nice staff

10/10

Exceptional

09 May 2026

Melissa

AMAZING views!

10/10

Exceptional

09 May 2026

Megan

Beautiful hotel with art deco beauty and wonderful staff. The rooms are clean and spacious. I love the central location and vibes.

Partner

8/10

Excellent

09 May 2026

Gabriela

Excellent location.
Cozy Room, decent size, however room was cleaned only once <3 days stay>. I was charged for aveg. $50.00 per day for ameneties. Excuse at from desk was that I had to request it. I guess this a heads up for other travelers.

Partner

10/10

Exceptional

09 May 2026

Helen

Great location for our first trip to NYC, centrally located and handy for Hudson Yards, High Line and Madison Square Garden. Easily walkable to Times Sq and Empire State and other midtown attractions. Took us about 30 mins to walk to Central Park.
The hotel has a very retro feel and look which we loved.
We found the standard room a little smaller than expected but it was fine as we were out all day. Just don’t expect the modern style hotel.
The staff were all pleasant and friendly especially Hector the concierge who was very helpful sorting our taxi back to airport.
We would definitely consider staying here again on our next visit to New York.

Family

2/10

Poor

08 May 2026

Vanessa

I did not smoke in this room. I used hairspray and a portable steamer during my stay.

After I checked out, I saw a charge on my credit card that I did not expect. The hotel never called me. They never emailed me. No one knocked on my door.

The hotel sent me a report showing high air readings. If the air was bad, why did no one check on me? No staff member came to my room. No one asked if I was safe.

I asked the hotel manager for proof that I smoked. He had no photos of ash. No smell report. No witness statements. He only had a printout from a sensor.

The manager said their sensor cannot be triggered by hairspray. That is not correct. Hairspray has chemicals that sensors pick up.

When I kept asking questions, the manager accused me of trying to buy a good review. He also spelled my name wrong on purpose.

News reporters in Boston have looked into this. They found hotels using the same sensors to charge guests for hairspray and steam with no real evidence.

I have used this booking site for many years. I have no other complaints like this.

A hotel that ignores guest safety and charges surprise fees is not a place I will stay again.

Self

10/10

Exceptional

08 May 2026

Julie

I love the old art deco authenticity of this hotel, and the view is spectacular. The tick tock diner is so convenient and delish. Fabulous!

Partner

6/10

Pleasant

07 May 2026

jesusa

The room where i stayed was outdated and very small however my cousin’s room are renovated and bigger. Booked with breakfast but not worth it since it only give you option of bagel or toast. Location is good. I’m being generous in giving them a rate of 3/5.

Friends_and_family Family

8/10

Excellent

07 May 2026

Shawn

Nice location, small room but to be expected. Fast elevators.

8/10

Excellent

07 May 2026

David

Handy location

6/10

Pleasant

07 May 2026

Jacob

Room was quite small, no room to even open a suitcase anywhere. Bathroom was also very cramped. The bedding and sheets were not comfortable. The room was clean though and staff were nice. Good location.

Partner

8/10

Excellent

07 May 2026

ERICK

Saludos solamente es que los cuartos estan un poco deteriorados el lavamano el agua no estaba bajando bien. pero es un hotel muy centrico y tiene un lobby muy bonito. y sus empleados son muy amable y buena vigilancia te piden la llave antes de cojer el elevador y eso me gusto mucho pero las habitaciones necesitan un refresh

Partner

10/10

Exceptional

06 May 2026

Thomas

All the major characteristics were excellent or very good. Restaurant was especially convenient and reasonably priced. Staff friendly and welcoming, especially my maid who made a point of cleaning my room during the hour I spent at breakfast. And, you can’t beat the midtown Manhattan location, particularly if you’re traveling by train.

Self

8/10

Excellent

06 May 2026

Amanda

We always stay at the New Yorker when we are in New York, whether for business or for pleasure. The hotel is convenient for us for our business and for attending theatre and restaurants in the theatre district. The price is good for the value. The least expensive rooms are rather small; but some of their rooms are large with a refrigerator. The building is older but renovated. So it has the advantage of larger windows and high ceilings. Ask for corner rooms to get more windows. The staff is very friendly and helpful. And there are many restaurants and stores in easy walking distance.

Friends

6/10

Pleasant

06 May 2026

Talieh

The room was pretty old and not maintained well. I also got eye infection from the pillow .

Self

10/10

Exceptional

06 May 2026

Andrew

We had a great time staff was amazing

Partner

10/10

Exceptional

05 May 2026

Mitchell

Everything was good

Friends

2/10

Poor

05 May 2026

Esmeralda

Bed was as big as the room. Tv didn’t work.

Friends_and_family Friends

10/10

Exceptional

05 May 2026

Erica

best location to go uptown & downtown manhattan. Penn station is next door if you go to Washington DC, Flixbus is one block away if you go to Phlky or Toronto.

Friends_and_family Family

6/10

Pleasant

05 May 2026

Ryan

Rooms were dated. Sloppily painted, hallway noise easily travelled into the room.

Partner

10/10

Exceptional

05 May 2026

Krystle

Front desk staff nariana( probably spelled wrong, sorry!) was soo helpful and friendly,she went the extra mile to help us!it was a good location to see the city! The hotel definitely was outdated, but it is known for being one of the oldest hotels in manhattan so I wasnt to suprised.

Partner

10/10

Exceptional

05 May 2026

William

Tik Tok restaurant has delicious food!

Partner

6/10

Pleasant

05 May 2026

Lydiah

Hotel needs to be aesthetically updated to move it into the current times. Please a coffee maker and fridge in the rooms would help. A carpet change and painting would greatly help. Outside of that, we were in and out and were thankful we were not spending more than the weekend there.

8/10

Excellent

05 May 2026

Michelle

Had a good stay after choosing to stay here again. We absolutely love the location at the fact the hotel is so iconic. We only stayed for one night and we were glad it was only one night as we had so much noise coming through for outside the room. It was close to the lift so it was always busy and lots of slamming doors around. There was an awful lot of light coming through the gaps in the door that we tried to block it out the best we could. So not much sleep was had. If we had that room again and I would stay again then I would ask to be moved.

Partner

8/10

Excellent

04 May 2026

haydee

Staff is always very friendly

Friends

6/10

Pleasant

04 May 2026

Amber kylan

Breakfast was extremely limited. There was no water access for drinking besides vending machines and in New York water is really expensive. The showers are in an extreme need of an updating there’s no ventilation fans the

10/10

Exceptional

04 May 2026

Taziyah

Nice

10/10

Exceptional

04 May 2026

Susan

Room was clean, restaurants and bars convenient. Staff was friendly and helpful.

Family

6/10

Pleasant

04 May 2026

Marcos

Xxx

Friends_and_family Friends

10/10

Exceptional

04 May 2026

Aislinn

This location is perfect if you want to see a lot in a short amount of time. Its a short walk to Times Square & Broadway and many other things. Also located across from the Penn station which was convienent for getting to from the airport (I came in from Newark). Plenty close to spots with ATMs, food, & convenience stores).

Room was clean every day. Staff were all very friendly & helpful. The Rueben in the Tiktok restaurant downstairs was good and came out quick. It was also open 24/7 which was great when I forgot to eat all day and realized how hungry I was late at night.

All that said when I make it back to New York I will definitely book The New Yorker again. And will recommend it to others planning on going to NYC.

Self

10/10

Exceptional

03 May 2026

Ben

Front desk was very friendly. A man named Mohammad who allowed us to check in early and gave us a room upgrade. Very helpful and accommodating so would recommend this hotel. The rates are pretty good and you are close to Penn station which is easy to get uptown or downtown to all the tourist spots. The hotel room itself is clean and the bed was comfy. I don't think I've ever said this before, but shower pressure was too much - only downside of the room. Aircon, coffee, towels - everything you need. The breakfast bar (Starbucks) downstairs is great addition and perfect to get a morning coffee on your way out. We stayed the day we checkout, but you can store your luggage until 11pm for $5. Again, would definitely recommend.

Partner

8/10

Excellent

03 May 2026

Adele

The room was decent- but couldn’t sleep as windows not quiet and listened to the music in the restaurant across the street until 2 am- very loud

8/10

Excellent

03 May 2026

Eugenia

The location is great, rooms are big, but some improvements are necessary. For example, they don't have coffee makers. And in the bathroom not much space to put your stuff. However, they compensate with other things, for example cleanness, helpful staff, smooth check in and out. Overall, a good hotel for short stay.

Self

10/10

Exceptional

03 May 2026

Stephanie

Clean room and great location.

Family

10/10

Exceptional

03 May 2026

Sasha

I liked that my room actually had 2 beds and 2 bathrooms. It was a nice surprise. The staff is very friendly and helpful.

Friends

6/10

Pleasant

03 May 2026

John

Hotel is in a great location right by Penn station. Shower was AMAZING. Room was comfortable but the hallway and the room had a persistent sewage smell that was unpleasant. We didn’t spend much time in the room so we didn’t bother to ask them to move us. The TickTick restaurant was great. Elevators were fast and we never waited more than a few seconds.

Partner

10/10

Exceptional

03 May 2026

Sylveryn

n/a

Family

8/10

Excellent

02 May 2026

Vanessa

The location of the hotel was amazing, the breakfast was very good and the staff was very helpful

10/10

Exceptional

02 May 2026

John

great location, hotel is in great condition and very clean. Staff were outstanding. thanks

Partner

6/10

Pleasant

01 May 2026

Loretta

The Internet was slow! As a matter of fact, we couldn’t even watch TV because it kept going out. Don’t even bother somebody else.

6/10

Pleasant

01 May 2026

Sophie

Clean and very friendly staff, everyone was so nice. When you walk in there’s a Starbucks in the corner and lobby is beautiful. Would not stay again because the rooms are old and outdated. No microwave in any room, what’s so ever. Brought some pizza back and couldn’t eat it. Very old tv, it looks like a microwave. We got put in the wrong room but didn’t complain because we didn’t really mind even though the bed was smaller then what we paid for. Dock parking- 4day parking with hotel discount, $180 total.

Partner

2/10

Poor

30 Apr 2026

Tomohiro

In the morning I couldn't receive a receipt that I needed because nobody was there in the front desk. And still haven't been shared after 5 hours passed from the check out time ended. The room was not like the one originally promised to have. Dissappointing.

Self

10/10

Exceptional

30 Apr 2026

Lois and Ted

It was an excellent location for connecting with long distance train travel! The bed was comfortable and the room was clean!

Partner

10/10

Exceptional

30 Apr 2026

Sebastian

Great historical renovated hotel in the heart of the city, close to many attractions and main rail and subway stations, great staff available 24/7, with two fine restaurants and a diner operating round the clock, well appointed executive rooms in an art deco building

Family_with_children

10/10

Exceptional

29 Apr 2026

Chenda

Prime location near everything Times Square, penn station,

10/10

Exceptional

29 Apr 2026

Doreen

Large and welcoming lobby. Exceptionally helpful front desk and other lobby staff. Three restaurants at the property - we visited the diner-type restaurant which was as you'd expect but more efficient. Got a room upgrade - to a huge, beautiful room with expansive view and even a balcony! Would definitely stay here again.

Partner

10/10

Exceptional

28 Apr 2026

Katarzyna

Great staff and fantastic location.

Self

10/10

Exceptional

28 Apr 2026

Erica

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

Kimberly

Friendly staff, very close to MSG for concerts!

10/10

Exceptional

28 Apr 2026

Donna S

Great location. Great breakfast at Tick Tock.

Friends

2/10

Poor

27 Apr 2026

Adriana

Very outdated hotel. Charged for a smoking fee when I don’t smoke at all and told them it was probably my hair tool releasing smoke into the air. They told me they were going to charge me their fee anyways. Could not get in contact with anyone upon leaving

Friends

2/10

Poor

27 Apr 2026

Gadi

The entire place is outdated by more than 5 decades. The cleanliness is awful. They have put no effort into the maintenance of the property and rely solely on location (it’s only perk). Staff is less than tolerable not even giving the vouchers for breakfast we were owed- or when we bought a 4$ water from their vending machine and received tea instead they said to contact the vendor as opposed to giving us a water for exchange.

The heat was not working in the room and it was freezing- the faucets leaked and windows were allowing the cold air to come in. Everything is ancient so the sounds of the city are very loud. The carpet hasn’t been changed (or anything else for that matter) in 50+ years.

Terrible terrible place. Book elsewhere. The location isn’t remotely worth it.

Friends_and_family Family

8/10

Excellent

27 Apr 2026

Michael

Nice property but needs some improvements. I've stayed here 3 time so it'sa good hotel. Very convenient to Penn Station. The shower had a mind of its own. You will not have a consistent water temp and it will go from warm to cold to burning hot. Towels are like sandpaper. The toilet paper is ridiculous. I think the hotel challenged the toilet paper company to give them the thinnest t.p. in the world. You're definitely not saving money with the amount of t.p. that is needed because it's worse than paper thin. Fast elevators and friendly staff.

Family

10/10

Exceptional

27 Apr 2026

David

Great location, friendly staff, and updated room

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Brian

We have been coming to the New Yorker for many years. Older hotel that's bones have some character. Some of the cheaper rooms are small. Staff is always accommodating, and location can't be beat.

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Brianna

Staff was welcoming as always! Every time we come to the city, we always stay here for the convenience of distance to Penn and MSG! We’ve been staying here since 2022 for concerts and I can’t say enough about how nice everyone always is and the comfort of the stay!

Friends

10/10

Exceptional

26 Apr 2026

Emma Leanne

The hotel was amazing- perfect location for exploring everything New York had to offer

Family_with_children

10/10

Exceptional

26 Apr 2026

Robin

De’Marcis was outstanding. Greeted us as soon as we entered the lobby from the street. The front desk staff, security, & cleaning staff were exceptionally friendly. The diner had the best food for reasonable prices being in NYC. Would stay again.

Friends_and_family Family

2/10

Poor

26 Apr 2026

Ivan

Received false smoking charge upon checkout. Hotel said a sensor tripped once. Housekeeping manager checked our room. called the front desk and told them to remove it. Front desk said no manager available but they have been having issues with their system. We had check out. Can't get a reply from the hotel to get it removed.

10/10

Exceptional

26 Apr 2026

Korey

The hotel is excellent. The staff is great! Not only was I checked in early, but I was given an upgrade to my room with an excellent view. I come to New York often and I definitely want to stay here again.

Self

10/10

Exceptional

25 Apr 2026

Suna

Thanks for your everything

Friends

10/10

Exceptional

25 Apr 2026

Thomas

Staff was great

Partner

10/10

Exceptional

25 Apr 2026

Nahiomy

Very centric, Times Square and Broadway are within walking distance and staff was super nice and helpful. Would return

Family

6/10

Pleasant

25 Apr 2026

fred

Rooms small and old. Bathroom was antiquated too. Would prefer a little more upscale hotel next time. Best thing was the diner attached to the hotel and the Hertz car rental right next door to the hotel.

Self

8/10

Excellent

24 Apr 2026

Minli

Place a small fridge in the room would be helpful

Partner

4/10

Poor

24 Apr 2026

gurpreet

The property is so so not up to the mark
According to the condition hotel is over priced

Family_with_children

10/10

Exceptional

23 Apr 2026

Sharece

Partner

8/10

Excellent

23 Apr 2026

Joanna

Room was cleaned well by housekeeping, I didn't need it every day so had my do not disturb on half the time. I didn't use any of the other hotel facilities - breakfast, bar, gym. I had a room on the 7th floor at the front so it was a bit noisy, but not a huge issue.

Business

10/10

Exceptional

23 Apr 2026

Leslie Renee

The staff was amazing. The sweetest cleaning staff was so friendly.

Partner

8/10

Excellent

22 Apr 2026

Ruthanne

Staff was pleasant. The Tick Tock diner is great for breakfast or lunch.

Partner

8/10

Excellent

22 Apr 2026

Eluxegha

The location of the hotel was very convenient, the subway entry and Penn Station are literally like 10 seconds from it, lots of good places to eat at around. I booked a queen bed room which was neat.

Self

10/10

Exceptional

22 Apr 2026

Ravi Varma

Room is good. Staff particularly Mr Mohamed in front desk is so helpful. Overall hotel stay is excellent

Family_with_children

10/10

Exceptional

22 Apr 2026

Brad

Everything was great will return soon

Friends_and_family Family

10/10

Exceptional

22 Apr 2026

Michelle

Clean room, friendly and courteous staff, central to everything! What a lovely experience. Will stay again.

Friends_and_family Friends

10/10

Exceptional

21 Apr 2026

Nancy

Staff is always friendly. Property a little dated but great location.

Family

6/10

Pleasant

21 Apr 2026

The shower water was dripping all over the sink. It was not throughly cleaned. It was constantly noisy which made me not fall into deep sleep.

Self

8/10

Excellent

21 Apr 2026

Jan

Everything was clean, and staff was mostly helpful. It's an old building, so it's basic. But it is excellently located and an easy way to be in the heart of NYC without stress or paying exorbitant amounts.

10/10

Exceptional

21 Apr 2026

KLODIAN

Nice

Friends_and_family Family

10/10

Exceptional

21 Apr 2026

April

Staff was amazing!

Partner

8/10

Excellent

21 Apr 2026

Alesha

Great location! Subway stops on each corner, close to attractions, shopping, and food. Rooms are SMALL! This is expected for NY and an older property however the first room they put my group of 4 travelers in was not suitable. We reserved an executive room which should have been their second largest room however it seems we were given a standard room. The bed was literally at the door with barely any room to walk. Thankfully, staff at the guest were able to help us and relocate us to the appropriate room. Did the new room smell? Yes. Was the door locking questionable? Yes. However, we made the best of our trip because we were there for a good time not a long time.

Family

2/10

Poor

20 Apr 2026

Yanika

The room was very tiny with no refrigerator. Otherwise hotel was okay.

Partner