Aliz Hotel Times Square

United States , New York Area - NY
MIDTOWN WEST NEW YORK, 310 W. 40th Street
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100 reviews shown

10/10

Exceptional

26 Apr 2026

Marie

Staff very friendly and accommodating.

Friends_and_family Friends

10/10

Exceptional

23 Apr 2026

Stephen

Clean room, great staff easy check in

Friends_and_family Family

8/10

Excellent

21 Apr 2026

Amit

Partner

10/10

Exceptional

20 Apr 2026

Matt

Awesome boutique hotel, modern & clean! Staff was amazing! Excellent location, just steps to Times Square and 5th Ave. Another big plus for us driving from Philly was it's just blocks from the tunnel so it was a breeze getting there with no time spent navigating through the NY traffic.
We've stayed at many Times Square area hotels (including high end) and this and the W are far and away our favorites. Will definitely be staying here again.

Family_with_children

10/10

Exceptional

20 Apr 2026

Jennifer

It was close to times square and theatres and it had very little outside noise for sleeping.

Family_with_children

10/10

Exceptional

17 Apr 2026

Kayleigh

Staff was great

Family_with_children

10/10

Exceptional

16 Apr 2026

Leigh

Great location, really clean. Zac was great with helping us store our bags and then get them back when we needed them ☺️

Friends

10/10

Exceptional

14 Apr 2026

David

Everything from rooms to service were top notch, not to mention the fantastic location. The front desk attendant, Donovan, was absolutely first-rate!

Family_with_children

10/10

Exceptional

10 Apr 2026

Ashley

Clean, comfortable, and convenient. I travel to the city often for work and will definitely stay again.

10/10

Exceptional

07 Apr 2026

Aaron

Clean room. Amazing staff. I enjoyed my stay here Aliz hotel i do highly recommend it.

Friends

8/10

Excellent

06 Apr 2026

Maria Milagros

Shower stall flooded, TV didn’t work and window blinds broke. Staff was very helpful and promptly fixed the issues. Good breakfast.

Family

10/10

Exceptional

05 Apr 2026

Sally

Front desk was nice. My room was clean.

Friends

6/10

Pleasant

03 Apr 2026

Jessica

Great location and clean room. For that I would stay again.

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

Ariel

all clean, modern and in good condition

Family_with_children

10/10

Exceptional

01 Apr 2026

samira

The breakfast selection was Okey, the stuff at the check-in where amazing we had an excellent experience at this hotel I will highly recommend.

Friends_and_family Family

6/10

Pleasant

01 Apr 2026

Dania

The breakfast was horrible wasn’t very impressed, their major issue is the elevator they had one not working and seemed like took for her since they have a rooftop bar that has priority to the elevator. Our cleaning lady never checked our shampoos that is almost gone plus I had no refrigerator in the room I had to call to request one

Family

2/10

Poor

31 Mar 2026

Bahtiyor

No airport shuttle, no fridge had to ask for it, no microwave to heat food

Family_with_children

10/10

Exceptional

31 Mar 2026

Marissa

An amazing experience. Great place to stay

Family_with_children

10/10

Exceptional

31 Mar 2026

Andrew

It was good

10/10

Exceptional

31 Mar 2026

Qnarik

Was on a trip with my friend and we stayed here. We had a great time. I just wish the rooms are a little bit bigger.

Friends

10/10

Exceptional

30 Mar 2026

Monique Denise

The place was great except the elevators took forever and the front desk never answered the phone. Amazing location and cool amenities.

Family

10/10

Exceptional

30 Mar 2026

Agnieszka

Clean room, staff very friendly and helpful, breakfast was excellent
Wish there was more elevators to cut the waiting time

Friends

10/10

Exceptional

30 Mar 2026

Kaitlin

Clean, upscale rooms

Family_with_children

8/10

Excellent

29 Mar 2026

Ashani

Standard small hotel room but to be expected when in the city. Clean room and friendly staff. Decent breakfast buffet and small bar. Overall an enjoyable stay.

Friends

2/10

Poor

27 Mar 2026

michael

Elevators down took 30 min to get up or down each day. Plus they let people in club in first while patrons wait. Great place overall. But every employee of mine said never again.

Business

6/10

Pleasant

27 Mar 2026

Monet

The hotel is nice and comfortable. The elevator situation is the only downfall. Don’t be in a hurry to get to your room or from your room to the lobby because there’s really only 1 elevator for guests. The rooftop has their own elevator and disregards the guests waiting in line-yes a line- to get to their room. One elevator was down. So if they can figure this out, I’d give more stars.

Friends_and_family Friends

8/10

Excellent

26 Mar 2026

Justin

Room was very clean and staff was nice. Being down one elevator made wait times bad but everyone was nice and nice hot shower

Friends_and_family Family

2/10

Poor

26 Mar 2026

auracelis

Hotel was not as nice as pictured. No view of the city. Elevator is a joke. I was on the 24th floor and had to wait 50 minutes to get on the elevator. To check out same thing and ended up going down 24 flights of stairs.

Friends

10/10

Exceptional

25 Mar 2026

Sarah

Everyone was helpful and friendly. The area is super close and walkable to all sight seeing areas. I really enjoyed my stay and would stay there again.

Friends

6/10

Pleasant

25 Mar 2026

Erica

The room was smaller than pictured. The room felt like maybe a ADA room. The bathroom was very large, but had no countertop to place any items. The shower had a small “pool noodle” to keep the water in, however it failed miserably and where you would be plugging into and standing at the sink was soaked with water on a marble, slippery floor. There was nowhere to keep clothes off the floor in the bathroom to keep them from getting soaked as the water spread.
The “buffet” cost $31 per person and was no different than what majority of hotels give you as included in a continental breakfast. The “Belgian waffles” were frozen waffles you place in a toaster to heat, they were not fresh. The best part of the breakfast was the croissant.
With all that said, the staff was fantastic. Very nice and happy to answer all of our questions and help where they could.

Family_with_children

2/10

Poor

24 Mar 2026

Yoana

Clean room, Heater didn’t work and wasn’t accommodated that night

Friends_and_family Friends

10/10

Exceptional

22 Mar 2026

Wendy

The staff was great I had some important packages delivered from work and they saved them all even called me when they arrived.

Friends

10/10

Exceptional

21 Mar 2026

Eduarda

I highly recommend this Aliz, honestly, it was absolutely perfect! For the dates we needed, it was such a great find, and the price was amazing for what we got. From the moment we arrived, all the staff members were incredibly kind, polite, and helpful. One thing we really appreciated was that we were able to leave our luggage there before check-in, and even after check-out the next day. That made a huge difference because we could still enjoy the city without worrying about our bags.
The location is also excellent, its right in the heart of the city and close to everything. We were able to walk to Times Square and many other attractions nearby without needing to take an Uber, which made everything so convenient.
Another great point is that the hotel offers internet access, which worked very well and made our stay even more comfortable.
We stayed on the 38th floor, and the view was just breathtaking, truly beautiful and unforgettable. The room itself was spotless, very well-maintained, and extremely comfortable. Everything, from the beds to the bathroom was clean, organized, and felt high-quality.
The overall experience exceeded our expectations. The atmosphere, the service, the cleanliness, and the convenience were all top-notch. It really made our trip to New York even more special.
I would definitely stay here again on my next visit to New York, and I’ll be recommending it to all my friends and family. I absolutely loved this hotel; 10/10, highly recommend!

Family_with_children

10/10

Exceptional

20 Mar 2026

Dasia

Yes and the staff was very helpful. Beautiful hotel

8/10

Excellent

19 Mar 2026

Ayanna

Clean and relatively quiet room which was a huge relief as we needed to rest. Helpful staff and prompt delivery of supplies we needed. Hotel location extremely convenient!

Mattresses were way too soft. Elevator was slow and crowded but tolerable.

There was no written material in the room to tell us about the amenities in the hotel and the hours and price for breakfast. I did not know there was a gym or ice machine in the basement until we accidentally rode the elevator to the lower level. I was surprised we weren’t told this information at check in, but it would have been a lot to retain at a late evening arrival

I would book here again.

Family

10/10

Exceptional

18 Mar 2026

James

I enjoyed our room, beautiful view. The staff were always very friendly and helpful. I will be booking here again.

Partner

10/10

Exceptional

17 Mar 2026

Amanda J

Perfect location to Times Square, subway and other shops and quick eats! Perfect for my 13 year old daughter and best friend!

10/10

Exceptional

15 Mar 2026

CRYSTAL

My friend and I stayed at this hotel on our recent NYC visit and it was wonderful. Friendly staff, clean and comfy room, great location central to the theater district, and subway stops within a block. I would definitely stay here again.

Friends

10/10

Exceptional

13 Mar 2026

Lindsey

Close to pretty much everything/Great location. Was very clean and staff was friendly and helpful. Only downside was the tv. Would have been good if could have connected to streaming services etc. Other than that it was great and would definitely stay there again when we come back to NYCz

Family_with_children

8/10

Excellent

12 Mar 2026

Roldan

The room was clean there were a few stains towards the ends of the sheets on one of our double beds but we are not too sure if we caused that or if it was there prior to us entering the room, but we have stayed in worse so 4-star for cleanliness. Staff was amazing, they were so sweet and after our first night we received a check in call from the front desk asking us if we were enjoying our stay and if they could help us with anything which was greatly appreciated. The only inconvenience we really faced were the elevators, Aliz hotel has a rooftop bar open to the public which is expected to be busy in relation to our stay in the weekend and its location in Times Square, but the wait times on the elevators tended to be over 6-8 minutes on a average and they were pretty cramped. Overall, I definitely see myself and my family booking here again!!!!

Family

6/10

Pleasant

11 Mar 2026

Adam

Basic room but nice. No view but good price. Location is the win, we were a block away from everything in the universe. Our issue was lack of ventillation. Locked windows and no exhaust fan meant the room was just stagnant air. Pair that with a guest with IBS and a weird toilet that had almost no water in it, made for a difficult week. If the comfort of the toilet/bathroom is important to you (this neighborhood has amazing rich food every step), look for a different spot. If not, great hotel. The location is perfect.

Friends

2/10

Poor

11 Mar 2026

Nicholas

Do not stay in this hotel they will nickel and dime your credit card to death they put holes on One credit card and charge other ones never give you a clear explanation why they're charging you staff is very unprofessional we were told we had breakfast included in the morning then was not able to have breakfast that was an additional charge after we were told we could a manager talks to you like you're a child off the streets no etiquette whatsoever plan your anywheres but this facility horrible Hotel don't say I didn't warn you

Family_with_children

10/10

Exceptional

11 Mar 2026

Allison

We loved our stay at the Aliz hotel. It was conveniently located near Times Square and not far from the Javits Center where we were attending a conference. It felt very fancy, but reasonably priced. We would love to stay there again!

10/10

Exceptional

10 Mar 2026

Shawn

Very nice hotel, nice rooms. Stayed for 1 night but met my needs, big comfortable bed, nice shower, great breakfast buffet

I will repeat just for those things

Self

2/10

Poor

10 Mar 2026

Jimicia Benea

The elevators and living spaces are extremely small. They don’t restock the water in the rooms. You pay a resort fee with absolutely no resort amenities and all food and drink services stop at 9pm

Business

10/10

Exceptional

10 Mar 2026

Stephanie

It was walking to distance to everything

Friends

10/10

Exceptional

09 Mar 2026

Heather

love it

10/10

Exceptional

08 Mar 2026

Kar Hing

Everything good and happy about the service

Friends

10/10

Exceptional

06 Mar 2026

Jasmaya

Great location, friendly staff, clean comfortable beds, fast elevators

Partner

10/10

Exceptional

05 Mar 2026

laura

Great Location, Great room views, great lobby bar.

Friends_and_family Friends

6/10

Pleasant

03 Mar 2026

Shantia

The rooms are extremely small. If you don't mind that then I would recommend staying here. Other than that, I would say don't.

Partner

8/10

Excellent

03 Mar 2026

Virginia

Great hotel, staff just stole from my husband and I

Family_with_children

10/10

Exceptional

01 Mar 2026

Jakendrick

Beautiful room

Family_with_children

10/10

Exceptional

01 Mar 2026

Juan

Great stay! Staff was welcoming and courteous, with tons of amenities to offer!

8/10

Excellent

27 Feb 2026

Jaysah

The room was very clean and with the snow storm Aliz was able to accommodate with us being able go get another room quickly! The only down fall is the elevator, I never thought that would have been a problem. Around check in and checkout the elevator takes FOREVERRRR. Also the fact that rooms have no microwave, also something I never thought would be a problem. Going out to eat and not being able to warm your food up later was annnoying for sure.

Partner

10/10

Exceptional

27 Feb 2026

Miguel

Beautiful view n room.. Staff was great..

10/10

Exceptional

24 Feb 2026

Nancy

Great stay!

6/10

Pleasant

23 Feb 2026

Simran

The hotel itself was clean and well maintained, and we appreciated the overall service and cleanliness during our stay. However, our experience with some of the staff was disappointing. On multiple occasions when we asked questions, the responses felt rude and not very courteous. For example, the bar closed at 11, and we reached exactly at that time but were denied service, which felt a bit uncooperative. While the property and housekeeping were good, the staff interaction could be improved to create a more welcoming guest experience.

10/10

Exceptional

22 Feb 2026

Maria

Yes

Friends_and_family Family

10/10

Exceptional

21 Feb 2026

Jacob

Clean room.

Friends_and_family Family

10/10

Exceptional

20 Feb 2026

Jessica

Nice hotel

2/10

Poor

20 Feb 2026

Huajian

The room was unclean, with dust accumulating on the furniture, stains on the sheets.

8/10

Excellent

18 Feb 2026

Lourdes

Amenities

Family

8/10

Excellent

18 Feb 2026

Rachel

Staff was cool, the rooftop is really nice. The bites are very delicious. The restaurant in the lobby is ok I'm not a burger person but the options are good.The only issue housekeeping is not that consistent to maintain room unless I called front desk the receptionist would assure that room would be put together. I remembered I had an issue being charged twice through a third party and charged in person. Front desk manager Brandon was very professional and made sure that I was refunded the portion owed to me. Just make sure if booking through a 3rd party be sure to submit that iternary to front desk to avoid what I've gone through. Other than that it's a nice hotel to visit and or stay.

Leisure Family

10/10

Exceptional

16 Feb 2026

Genesis

My brother and I were there from Jan 24-27.
Check in process was very easy!
Time square was close by, we were able to walk there every night.
Staff was super nice!

Leisure Family

2/10

Poor

15 Feb 2026

Anjetaya

First , thank god that I clean & wipe things off . My room didn't look like they sweep the floor , it was some foot prints in the chair which was very strange. I left came back they randomly called the conversation was odd. The next day security came to my room being aggressive saying ppl complaining about smoke & wasn't even smoking. They have a no smoking policy but I seen black & mild outside on the balcony. Who ever complained & lied guest they were upset slammed doors all night to the next day . It was a lot of weird stuff going on at the hotel.Staff came to my room hour before check out asking if I am leaving the hotel. I was not comfortable in this hotel at all .

Partner

10/10

Exceptional

14 Feb 2026

Jo Wei

Checking was easy and staff was friendly

8/10

Excellent

08 Feb 2026

Toryin

The room was small but very nice and clean. The location was amazing, and the view was definitely a highlight,higher floors offer a beautiful city view.
One thing to be aware of is that the elevators run extremely slow, so plan to leave about 25 minutes early when heading out, or request a lower floor to use the stairs.
Unfortunately, I didn’t get to experience the rooftop bar, which I was really looking forward to since this was a birthday trip. I wasn’t able to secure reservations during my stay.
That said, the front desk staff member Brittney truly made my stay worth it. She assisted other staff with my group’s check-in and provided outstanding customer service. She went above and beyond—professional, informative, and with amazing energy that made my group feel genuinely welcomed. Despite everything else, Brittney’s service stood out and made a lasting impression.
If I get the chance to visit again, I would love to experience the rooftop bar and hopefully during one of Brittney’s shifts.😀

Leisure Friends

8/10

Excellent

05 Feb 2026

Shereese

The room was clean and perfect for my needs. The hotel is super convenient to Microsoft Times Square, my destination. The only reason I gave this hotel four stars instead of five is due to the length of time it takes to get an elevator, but that would never prevent me from coming back. The staff is amazing and very accommodating. The manager was a bright spot as well. I'd highly recommend staying here

Business Self

10/10

Exceptional

05 Feb 2026

Kevin

Amazing

2/10

Poor

02 Feb 2026

Natalie

I had a family emergency, and I could not get a refund, Expedia try to reach the hotel management, and no one responded.

8/10

Excellent

02 Feb 2026

Danielle

Room was clean, staff was pleasant. Nice touch giving the $25 token for snacks and 2 free drinks from the bar.

The elevators were not working properly and were very slow. Cleaning staff should have a separate elevator if possible - their job is made harder having to share space with patrons and it limits access for people accessing the elevators. Also we were not permitted to walk up the stairs from the bottom floor.

Leisure Family

2/10

Poor

02 Feb 2026

Thalía

I am writing to formally express my dissatisfaction with my recent stay at Aliz Hotel, which unfortunately fell far below expectations.
First, I was charged an additional $100 in taxes that were never disclosed or communicated prior to booking. This lack of transparency was extremely frustrating and unacceptable, as guests should be clearly informed of all charges in advance.
Additionally, at 4:00 a.m., the fire alarm went off, forcing all guests to evacuate and gather in the lobby in the middle of the night. We were left standing in freezing conditions, only to later be told that this was a false alarm. The elevators took an excessive amount of time to reach our floor both during the evacuation and afterward, adding to the discomfort and stress.
To make matters worse, the staff was not friendly or helpful, which further worsened the experience during an already inconvenient and alarming situation.
Lastly, although checkout time was clearly stated as 11:00 a.m., our room keys were deactivated at 10:00 a.m., causing unnecessary inconvenience and confusion.
Between the unexpected charges, the disruptive false fire alarm, the lack of professionalism from staff, and the key deactivation prior to checkout time, this stay was deeply disappointing. Given these circumstances, I would sincerely appreciate appropriate compensation for the inconvenience and discomfort experienced.
I hope this matter can be addressed promptly and professionally. I look forward to your response.

Leisure Family

4/10

Poor

01 Feb 2026

Lila

rooms are tiny, elevator wait was 10-15 min RIDICULOUS
no lobby, regret going here :(

Leisure Family

8/10

Excellent

01 Feb 2026

THERESA

The hotel itself was great. Perfect location if you are in town to see a show and also has great subway access. The rooms were really clean and one has a view of the Empire State Building. great showers and both the rooftop restaurant/bar was the perfect late night ending. The ground floor restaurant was also very good and convenient. The biggest issue was the elevators. One was not running and they were very slow. But otherwise it was a great stay and would recommend the hotel and I would stay again.

Leisure Family

4/10

Poor

01 Feb 2026

Markisha

The receptionist that assisted me was extremely rude and spoke with a very condescending tone that was not appreciated. Aside from this, they only had two working elevators and I was told one was being controlled by security. In order to check out on time I had to walk down nearly thirty flights of stairs. 1/10 would not recommend. One star only because of the location being decent.

6/10

Pleasant

30 Jan 2026

Michael

The Hotel itself was great, the staff was awesome, my only complaint was that I paid for Valet Parking & that didn't happen. My wife & I left the hotel after checking in & walked 13 blocks away in the freezing cold only for the hotel to call me a few hours later & asked me to come back so I could bring my car 3 blocks away because no one could drive it. I own a WRX standard, so I had to walk back from where I was & take my car myself to the garage & then had to walk back to where my wife was & when we left on Sunday morning I was told they are not bringing the cars over due to the snow so I had to walk back in the cold & the snow & pick my car up & go back to the hotel so I could pack the car, the Valet service for the weekend cast me $200.00 & I never once had the car Valeted.

10/10

Exceptional

28 Jan 2026

Annalyn

The Staff was great anytime I called down to the front desk they were quick to respond. I would definitely stay there again if I ever return to New York. Just two blocks from time square and a block away from the port authority station. Very convenient.

Friends_and_family Family

10/10

Exceptional

25 Jan 2026

Cherlyn

Room was very clean , the customer service in hotel was amazing and overall it was amazing defenseless recommend this hotel .

Business_and_leisure Friends

10/10

Exceptional

25 Jan 2026

Nicole

Clean and convenient

Friends_and_family Family

10/10

Exceptional

23 Jan 2026

Qaisar

Check in was super easy and quick. The staff was extremely courteous! Iris at the front desk was super friendly & kind, and went out of her way to make our stay a breeze!

10/10

Exceptional

23 Jan 2026

Alejandra

Amazing!!

Partner

6/10

Pleasant

22 Jan 2026

Alaysia

Our room sink was clogged, and our shower was clogged

8/10

Excellent

20 Jan 2026

Tabitha

The hotel was pretty decent. The staff was friendly but the room could have used a few tweaks. I didn’t realize I selected an assessable room. But even if I needed it the shower curtain racks need to be tightened. The tub and sink handles were loose. Both not that serious but if someone needed these things they should be sturdy. We loved the roof top bar/ lounge area.

Leisure Partner

10/10

Exceptional

19 Jan 2026

Brenda

Everywhere in the hotel was spotless, very beautiful lobby, and kind/helpful staff. The location is great too, a six minute walk to times square subway station which gets you everywhere

10/10

Exceptional

11 Jan 2026

Julie

Beautiful room, though on the smaller side. Perfect for 2 people

10/10

Exceptional

10 Jan 2026

Prabir

It was very conveniently located. The place had good vibes. The rooms were clean. It was very well maintained as the housekeeping staff were very well trained.

Leisure Family

8/10

Excellent

09 Jan 2026

Breanna

Clean room but VERY small. The shower had just enough room to turn around in it and that is it. Bedroom was only big enough to walk around the bed and that was it as well. Lighting was meh. But for location and cost, it was well worth it.

Leisure Partner

10/10

Exceptional

07 Jan 2026

Catherine

The staff are great!

Business

10/10

Exceptional

06 Jan 2026

Nadia

Beautiful hotel, clean and modern rooms and friendly staff! Perfect location!!

10/10

Exceptional

05 Jan 2026

Marisa

Great hotel but the elevators are a problem. Not enough for the amount of people that stay there. We had to wait forever to get an elevator to go to the lobby everyday we were there .

Leisure Partner

6/10

Pleasant

04 Jan 2026

Danny

This was my second festive-season trip to New York, travelling between Christmas Day and New Year, and we chose Aliz Hotel Times Square for a slightly different but still central location. The hotel makes a good first impression. There’s a smart bar in reception with a restaurant just off it. We didn’t use the restaurant, but the bar worked well for early morning coffee or a late beer. The staff throughout the hotel were excellent. Friendly, calm, and genuinely helpful despite how busy it was. Rooms were clean and well presented. The bed was a good size and comfortable, but the room itself is compact. Once your suitcase is on the stand, space becomes tight. The en-suite was fine with a decent shower, though it’s worth asking for extra towels as the standard ones are closer to large hand towels. The rooftop bar is very good and lives up to the photos, with great views and equally good service. If possible, ask for a south-facing room and aim for at least the 20th floor for Empire State Building views. The main drawback is the lifts. At peak times, waits of 15 to 20 minutes are common. Leaving early in the morning helped, but afternoons and evenings can be frustrating. If lifts annoy you, stay lower or prepare for lift roulette. Location-wise it’s strong. About eight minutes to Times Square, ten minutes to Penn Station, and five minutes to the subway. We paid around £2,800 for two rooms for four nights including taxes. Not cheap, but Christmas in New York rarely is.

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Teresa

Buena ubicación

Leisure Family

10/10

Exceptional

29 Dec 2025

Davita

I had a fantastic stay at Aliz Hotel Times Square. The location is unbeatable—right in the heart of Times Square, yet the hotel itself feels calm and comfortable once you’re inside. The room was clean, modern, and well-maintained, with a comfortable bed that made it easy to relax after long days in the city.

The staff really stood out during my stay. Everyone I interacted with was friendly, professional, and helpful, whether it was check-in, answering questions, or offering local recommendations. The overall vibe of the hotel is stylish and welcoming, and the amenities were exactly what I needed.

I would absolutely stay here again and highly recommend Aliz Hotel to anyone visiting New York City who wants convenience, comfort, and great service all in one place.

Friends_and_family Family

4/10

Poor

29 Dec 2025

Hiro

I couldn’t check into the room at 3:00 PM because it was not ready. The front desk staff were nice; however, the elevator attendant did not allow me to get into the elevator and instead let people behind me go first. I felt very discriminated against.

Friends_and_family Family

4/10

Poor

28 Dec 2025

Melissa

Check in was to be at 3pm. Did not get into room until after 5pm as our “room was not ready”.

Leisure Family

2/10

Poor

28 Dec 2025

Darryl

Firstly i paid for early check in and requested a room upgrade to be able to check in at 9am. Upon arrival i was told the upgrade was only available for one day so i did not get the upgrade. Then i was told as a result the early check in i paid for would not be accomodated at 9am but will be ready at 12 midday. My expedia status should have afforded me early check in at 12 however i still had to pay for it. I then had to wait until 12 45 to get an available room. Luckily i enquired what the additional charges were because i was almost charged for an upgrade i did not get and i was required to pay a further \"amenites\" fee of 30+ dollars per day and a 150us deposit that should be refunded. Overall service was poor and the kids had to endure after very long flights and transits. A toddlers bed was requested long in advance and this was also not available to me. Safe to say i wont be back to aliz

Leisure Family_with_children

8/10

Excellent

27 Dec 2025

Mayra

Great roof top and friendly staff

10/10

Exceptional

24 Dec 2025

Deborah

Room was spotless and so quiet. Would definitely stay here again.

Leisure Family