Name: Fairfield Inn Suites New York Manhattan Times Squa
Address: 338 West 36th Street, New York, 10018, US

8/10

Excellent

26 Jul 2026

Joan

Clean, comfortable and conveniently located.
Free breakfast.
Elevator gets crowded before check out time.

6/10

Pleasant

25 Jul 2026

Tracey

Great location- issues were with elevator wait times and limited air conditioning- quite warm and thermostat is locked below 67. Should have bought a fan! Otherwise lovely.

10/10

Exceptional

25 Jul 2026

ryan

Great lobby and bar

10/10

Exceptional

23 Jul 2026

Lisa

We come for a concert and stayed two nights. It was comfortable beds and great pressure in the shower. Staff very friendly.

8/10

Excellent

23 Jul 2026

Jessica

Loved our stay! Great location, staff were very professional and pleasant, room was always clean! Minus one star only because the pillows were not good but I should have asked for a different one.

2/10

Poor

20 Jul 2026

Mauricio

2 asian people enter the room at 10 pm aprox so i had to confront them cause i was with my 2 daughters and one was just getting out of the shower, the lobby people told me that they were so sorry thats it

Family

10/10

Exceptional

20 Jul 2026

Ebony

We were there during fifa so lots of tourist and ppl in and out. Always felt safe. Elevators were fast and different banks for higher floors vs lower floor. Breakfast was wonderful.

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

Elizabeth

Very friendly staff, inconvenient to Madison Square Garden. Breakfast was good.

Partner

10/10

Exceptional

19 Jul 2026

enri

We really enjoyed our stay. The service, staff, and amenities were great.

Family_with_children

10/10

Exceptional

19 Jul 2026

Celeste

The property was very well maintained and the staff were friendly and very helpful during busy times. I would recommend this place to anyone and would gladly stay here again

Family_with_children

8/10

Excellent

19 Jul 2026

Victoria

Very clean and organized hotel in the middle of the city. Great rooms, clean and comfortable. Really recommend this hotel

Friends

8/10

Excellent

14 Jul 2026

Connie

It's in a great location--close to the subway and within walking distance of a lot of iconic New York City attractions. The rooms are very small; don't bring a whole lot of luggage! Four of us in a room was a little much, but we made it work!

Friends

8/10

Excellent

14 Jul 2026

Kari-anne

The breakfast was amazing! Lots of room, lots of selection and the staff were there to clean and help when needed.
The room is small, but had everything we needed. The room was clean. The view was the only downside as it looked onto a brick wall.
The staff were helpful.

Friends

10/10

Exceptional

13 Jul 2026

Vicki

Breakfast was outstanding for a New York City hotel. Much better than we expected. The staff was very helpful and the room was clean and modern.

Partner

10/10

Exceptional

13 Jul 2026

Toni

We had a very pleasant experience here. I would definitely stay again. Breakfast was delicious! Room stayed cool, had a hot high-pressure shower that felt amazing. had a hair dryer and shampoo/conditioner and body wash which is always a plus! I liked the safety of having to use your room key to get in the hotel and to use the elevators. Staff were super friendly. Room was smaller than we would have liked but it IS New York. I imagine that's normal. Floor at entrance was wet for some reason, couldn't walk in that area without getting our socks all wet. we were going to let staff know but never did get a chance, we stayed on the go too much, so it was not too big of a deal. The area was close to MSG where we were going for our show, and it was also close to the Empire State Bldg and to Penn Station subway. We absolutely loved our stay and can't wait to go back. THANK YOU!!

Friends_and_family Friends

10/10

Exceptional

12 Jul 2026

Marcela

Great location for exploring New York while staying away from the busy crowds of Times Square, making it a perfect place to relax after a day of sightseeing. The staff was friendly, welcoming, and always willing to help. The rooms were clean, comfortable, and well maintained. Overall, we had a great stay and would definitely recommend this hotel.

Friends_and_family Family

6/10

Pleasant

11 Jul 2026

William

I started out liking this hotel. Though not large, our room wasn't as tiny as many NYC hotel rooms (although there are no drawers and the meager closet is stuck in a corner like an afterthought). The bed was very comfortable. The location is convenient, and a few blocks removed from Times Square chaos. But various aggravations began to wear on me. There was the concierge whose answer to questions about local attractions was, \"Google it.\" And the mediocre food at the (very crowded) breakfast buffet. And the elevators: too few, too small, too slow, and too crowded. At peak times, you can easily wait 10 minutes for more or an elevator cab to arrive only to find that it's already packed. In the end, this is just another mediocre midtown hotel. OK in some regards, but there's no reason to go back.

Partner

10/10

Exceptional

10 Jul 2026

Rena

Nice stay. Helpful staff

Friends

10/10

Exceptional

10 Jul 2026

Charlie

Great hotel! Exceptionally clean hotel with a fantastic bar on offer too! The room was a bit tight but overall this didn’t affect us at all as we were simply using it as a place to sleep rather than spending loads of time in there.

The breakfast was pretty simple, but certainly did the job and made a start to the day of exploring NYC so much smoother.
Would definitely stay here again!

Partner

10/10

Exceptional

09 Jul 2026

Karlejandra

Clean property. Helpful staff. Good experience

Family_with_children

8/10

Excellent

09 Jul 2026

Emily

Nice, secure building. Felt very safe. Clean room but very small. No space at all, our family of four couldn’t move around very well. Parking was much more than expected and a headache. They told me it would be $40-50 for our truck, it was $90 when we got to the garage for less 24hours. Then they told us it wasn’t validated so if we did that it would cheaper. The staff at the hotel nor the garage neither one told us we had to do that so we had to walk all the way back to the hotel. After that extra trip around two blocks, the total went down to $68 but still higher than what I was told, along with the added headache of validation issue.

Family_with_children

8/10

Excellent

08 Jul 2026

Richard

The hotel was really nice with fantastic staff. Unfortunately one of the elevators was down so there was long waits.The first room we checked into didnt have working A/C so we had to switch rooms. I would still highly recommend this hotel because the staff did everything possible to make it right. This hotel is in a great location so you can walk to everything. It was nice to have breakfast included and a bar to hang out in after a long day.

Family

8/10

Excellent

08 Jul 2026

Gareth

Hotel was very busy and there were not enough staff on reception. We had a very small room by the lift which was not great. Overall ok but I would not return.

Partner

10/10

Exceptional

05 Jul 2026

Chantell

Great hotel and customer service

10/10

Exceptional

04 Jul 2026

Mudassir Hussain

.

8/10

Excellent

04 Jul 2026

Jessica

Hotel was clean. We had to move room multiple times due to air conditioning issues which was frustrating but the morning staff did every6they could to make it right. The night front desk stff was not very helpful. Breakfast was also good and a nice perk to start the day.

Friends_and_family Family

8/10

Excellent

03 Jul 2026

Sherry

The proximity to Times Square, and some great food was perfect. It was also close to subway stops which made travel convenient. The rooms were small but for New York that is normal. The breakfast was good, lots of options. Try Vito’s pizza on the corner of 9th Ave and 36st. It’s the best. Also give Tavola a try. It is on 9th ave and it’s an amazing Italian restaurant

Family_with_children

6/10

Pleasant

02 Jul 2026

Henry

Perfect location. Wonderful we could leave our luggage before and after checkout to go sightseeing.

Breakfast left much to be desired. But it was enough.

Partner

10/10

Exceptional

02 Jul 2026

brian

Christina was extremely helpful with our luggage and finding Parking

Family_with_children

4/10

Poor

28 Jun 2026

Leah

We recently stayed at the Fairfield Inn on W 36th in NYC. Upon arrival all the staff were very helpful, they stored our bags safely while we toured the local area until our rooms were ready. They called when one room was ready but not the other 2. I booked through Expedia and prepaid the room, which I will NEVER EVER EVER do again. This hotel charged me again for all 3 rooms when I checked out. Had to go to the front desk and speak with someone 2 times. The first person claimed I was not charged and I was mistaken. Pretty much dismissed my concerns. Went back up about an hour later and spoke with a very nice woman and she dig some digging. Found that they did charge me 2 times, had a manager come over and help with the credit (he too was very helpful). After getting home the credit did not match what they charged my room. It has all been such a hassle. I am sure I ended up paying the $250/per room charge for incidentals. Just be very careful when you work with this hotel. Also, our sliding barn door - bathroom door was off the slider. The door weighed at least 400 lbs and took 3 people to maneuver over the front of the bathroom. Asked them to fix it, no one ever came to fix it so we put a bed sheet in front of the bathroom so that there was a bit of privacy. Rooms are also super small and about a foot on each side of the bed to the wall. Crowded stay for 4 people in a room. To say our stay was not be best would be un understatment. Lesson learned on pre-paying with Expedia.

Family

10/10

Exceptional

26 Jun 2026

Yuan

This hotel is at a very convenient location. Every staff at the lobby was very helpful. It's obvious the hotel is trying the best to help the customers, from breakfast, parking, to luggage storage. Will definitely back again.

Partner

10/10

Exceptional

20 Jun 2026

Marissa

Our stay was so nice! I would highly recommend this hotel. We stayed during the World Cup and there were so many guests but the breakfast buffet was amazing!

Friends_and_family Family

8/10

Excellent

16 Jun 2026

Nancy

Breakfast was great with large variety of food. Room was clean, comfortable bed, but the room was small. Bathroom was very small.
Location was very good for visiting New York City.

Partner

10/10

Exceptional

16 Jun 2026

MANUEL

Excellent hotel in a convenient Mid-Manhattan location. Times Square, the Empire State Building, and many other popular attractions are within easy walking distance. Penn Station is also nearby, making travel to and from JFK Airport by subway simple and convenient.
The hotel staff were exceptionally friendly, attentive, and welcoming throughout our stay. The rooms were spotless, modern, and well maintained. Breakfast offered a great selection of options, and the hotel was very family friendly.
I highly recommend this hotel and would definitely stay here again on a future visit to New York City.

Partner

4/10

Poor

12 Jun 2026

Jennie

Our first time in this hotel and unfortunately a bad experience. A very old property that needs remodeling. Breakfast was exactly the same every day. The staff mixed things and charged our stay two times, I had to file a subsequent claim.

Family

10/10

Exceptional

12 Jun 2026

Sheila

Great location- amazing staff

Family

10/10

Exceptional

10 Jun 2026

Daniel

Clean and convenient. Would return

2/10

Poor

10 Jun 2026

Candice

The hotel charged me twice for my accommodation and 3 months later I am still chasing them for a refund. Will never stay with marriott again. What appalling service.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Carla

Great location for our trip! Highly recommend

Family

8/10

Excellent

08 Jun 2026

Nicole

Check-in went more quickly than anticipated. Breakfast bar was nice. Room was clean, but very small. Staff was nice. Main issue was that the air conditioning in our room was not working. I reported it to the front desk and was assured it would be addressed while we were out. When we returned many hours later, nothing had changed, except the window was now open. Our room was 80+ degrees for our entire stay during hot weather. The hotel applied a $150 credit to our bill.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Barbara

Clean room, all in great condition. No complaints. The buffet breakfast was okay, but not as “exceptional” as some of the other reviews mentioned. Small rooms but expected in Manhattan. I had a great stay overall and would happily stay there again.

Self

10/10

Exceptional

02 Jun 2026

Hatsumi

My room was located away from the elevator, but I could still hear the elevator every time it stopped and started moving, which was a bit distracting. However, I understand that's hard to avoid.
Other than that, my stay was very comfortable.
I would definitely like to stay here again on my next visit.

Partner

10/10

Exceptional

02 Jun 2026

Whitney N

Very clean room, helpful and made sure we were comfortable

Business

2/10

Poor

31 May 2026

Carlos A

Space

Family

8/10

Excellent

24 May 2026

Randolph

Very comfortable but small rooms. Only major complaint was the elevators. Not sufficient capacity and challenging at peak hours.

Partner

8/10

Excellent

24 May 2026

Stephanie

Good breakfast, good central location

Friends_and_family Family

8/10

Excellent

23 May 2026

alan

Great location

Family

6/10

Pleasant

17 May 2026

Tydeea

Check in is at 4pm and not a minute sooner. That was extremely disappointing. They were on a new system so checking in was extremely laborious and whenever I needed to buy anything from the lobby store it was an extreme chore since the register didn’t work. The lobby smelled like cigarettes and the staff never answered the phone. Ever.

Friends_and_family Friends

2/10

Poor

13 May 2026

LINDA

I am furious as I tried to exchange my room for you Penn Station location and NO ONE would help me. So I ended up paying for two rooms and never stayed at the Times Square Location. INCREDIBLY BAD CUSTOMER SERVICE AND I WILL PROBABLY NEVER STAY AT A FAIRFIELD AGAIN.

Friends_and_family Friends

10/10

Exceptional

10 May 2026

ROMAN

Good nice clean room the breakfast was very good and plenty excellent coffee

10/10

Exceptional

03 May 2026

Grace

Perfect for our trip. Rooms were small but it’s manhattan so let’s be real here. But they were clean, the beds comfy, and good bathroom with a good shower. Breakfast included was a great plus!

Partner

10/10

Exceptional

30 Apr 2026

Xunming

A nice clean hotel in New York. Elevators are a bit slow. Breakfast is good.

Partner

8/10

Excellent

29 Apr 2026

Rachel

The location of this hotel can't be beat for drivers, with only a 2 minute drive to the tunnel. The spaces were immaculate and staff so kind. The breakfast buffet was large and fresh.
The downsides: parking is a five minute walk away in a garage, which was challenging in the rain. The loading zone was crowded. Also, our room was very warm and humid despite having the air on - we only stayed one night so I'm not sure if that's common.

Friends_and_family Friends

10/10

Exceptional

29 Apr 2026

Yuhsyen

Checked in very late c. 10:30pm; got a very pleasant and warm reception from Jeff the receptionist, who offered changing reserved one king bed room to a two queen beds at higher floor; the room is small and a bit cramped; next day morning breakfast was better than expected; location is fine, within walking distance to where we want to visit.

6/10

Pleasant

27 Apr 2026

Ralph

I got there really early for check in, the front desk told to give her my number so that when my room was ready she would give me a call. I waited about 3 hours and saw people checking in and giving their key pad that’s when I went to the front desk to see what’s going on.. long story short they just forgot about me which is sad because I actually enjoyed my stay…

Self

10/10

Exceptional

23 Apr 2026

Stephen

Breakfast was good good location

Family

10/10

Exceptional

20 Apr 2026

Crissy

Great hotel! Great staff! Great location! Breakfast was excellent too! Loved our view and noticed “The View” so we looked it up and had another amazing experience! Highly recommend this chill place!

10/10

Exceptional

19 Apr 2026

Jessica

Excellent hotel! Propre, récent avec un personnel aux petits soins. Tout etait facile et sans stress. Excellent emplacement.

Friends_and_family Family

10/10

Exceptional

17 Apr 2026

Melanie

All amazing

Family

10/10

Exceptional

15 Apr 2026

Denia

The breakfast is excellent

Family_with_children

8/10

Excellent

15 Apr 2026

Kelly

The room I stayed in was nice but they never changed the bed sheets on one of the beds.

10/10

Exceptional

12 Apr 2026

Kristen

Friendly staff, clean rooms, prime location, and delicious breakfast!

Family_with_children

10/10

Exceptional

12 Apr 2026

Lisa

Great, functional comfy room.

10/10

Exceptional

12 Apr 2026

KATERIN

didn't get breakfast

Partner

4/10

Poor

11 Apr 2026

Edward

Didn’t use

Self

8/10

Excellent

11 Apr 2026

Shelly

A short walk from Penn Station. A nice selection on their breakfast buffet!

10/10

Exceptional

07 Apr 2026

ADREINNE

Excellent location for anyone going to the Javits Center

Friends

8/10

Excellent

07 Apr 2026

Biak

Good view

8/10

Excellent

31 Mar 2026

Jason

Yes

Partner

10/10

Exceptional

31 Mar 2026

Kasey

Room was clean the lady brought new towels daily. The bar area was nice for happy hour. And the bartender and staff were nice

Family

10/10

Exceptional

30 Mar 2026

Leonor

Breakfast was amazing! So much variety for everyone. Each day we had different hot choices. Games in the lobby were fun. The bar was a good option to relax in the afternoon. Room was clean and we askes for house keeping they were able to accommodate immediately. This hotelbis in a perfect locatoion. Close to subway and walkimg distance to Times Square.

10/10

Exceptional

30 Mar 2026

Tsz Kwan

Wonderful location extremely close to major stations like NY Penn Station and Port Authority Bus Terminal, satisfying breakfast with wide variety of options that refilled frequently

Self

10/10

Exceptional

29 Mar 2026

Kerri

Breakfast was nice and plentiful each day rooms were nice and clean and temperature good

Friends

10/10

Exceptional

29 Mar 2026

kwang bo

Easy to walk around. Quality breakfast and comfort lobby lounge

10/10

Exceptional

27 Mar 2026

Natasha

Great location, friendly, helpful staff, love breakfast hours!

8/10

Excellent

25 Mar 2026

Ka Ki

Overall the hotel is very clean and tidy. The location is a good very close to Penn Station and walking distance to Time square boardway show. But the surrounding is not so pleasant to be honest. Lobby is a bit feel like a youth hostel.

Friends_and_family Family

10/10

Exceptional

25 Mar 2026

Zakhar

Clean and quiet room. Breakfast was plentiful. Good location.

Partner

8/10

Excellent

17 Mar 2026

Shawn

Great location. Good breakfast bar. The rooms are clean and nice. But a little small. Essentially once we each brought in our luggage. The air conditioning did not seem to be keeping the room cool enough. They did give us a fan to use. Overall a good place to stay!

Business Friends

10/10

Exceptional

15 Mar 2026

Stacey

Excellent

10/10

Exceptional

15 Mar 2026

Michele

Friendly, helpful staff. Easy check in/out. Clean room. Just leave enough time for the elevators at busy times.

10/10

Exceptional

15 Mar 2026

Michael

Great location!! Great service and free breakfast

Partner

10/10

Exceptional

14 Mar 2026

Marc

Great hotel, great staff and probably had the easiest and fastest check in I’ve ever had in my life

6/10

Pleasant

10 Mar 2026

Jodi

The location is great, minutes from Madison Square Garden/Subway/ Hudson Yards. Breakfast selection is ok, not the best I ever had. Number one complaint is the elevators. So apparently this hotel is connected to another hotel and theres 2 different elevator banks. The cleaning staff has to use the public elevators so that slows it down and there's only two elevators for the Fairfield Hotel Side which was always packed going up and coming down.

Bar was ok, very overpriced as any hotel bar is. They do have happy hour and will serve samples of a beer and wine.

Room was cleaned daily and stocked with fresh towels.

I would stay here again due to the location!

Friends_and_family Friends

8/10

Excellent

09 Mar 2026

Veronica

Good if you want to walk to Times Square, it was clean staff was very friendly

Partner

10/10

Exceptional

09 Mar 2026

Nancy

Great staff, good breakfast, good hotel in the middle of everything

Friends

10/10

Exceptional

07 Mar 2026

Donald

Would stay there again great location, great staff good breakfast comfortable beds!

10/10

Exceptional

06 Mar 2026

Harry

Convenient location, helpful staff, clean room

Self

10/10

Exceptional

06 Mar 2026

lisa

My daughter and I enjoyed our stay at this property. The room was clean and well designed and recently renovated, although it is a small room- so great to sleep but not a room you can spend a good deal of time in. The breakfast was great and the location is central to several Subway lines.

10/10

Exceptional

06 Mar 2026

Olivier

Superb

6/10

Pleasant

06 Mar 2026

Lukasz

Breakfast wasn't the best and the room was much smaller than expected. Staff were kind and helpful.

Friends_and_family Family

8/10

Excellent

06 Mar 2026

Olivia

Very friendly staff, clean rooms, great breakfast options. Elevator situation is a little inconvenient. Waiting almost 10 minutes for an elevator each time… other than that would stay for a quick trip. And leave out early to catch an elevator

Partner

10/10

Exceptional

05 Mar 2026

Jenny

My stay at the Fairfield by Marriott was excellent. The check-in and check-out process was smooth and efficient. The room was comfortable and very clean, breakfast was good, and the staff’s service was incredible. A very pleasant stay overall.

Self

10/10

Exceptional

04 Mar 2026

Yulia

Great hotel

Family_with_children

10/10

Exceptional

04 Mar 2026

Michael

Strategically located, near to everything. The staff demonstrated excellent interpersonal communication skill from the front desk to house keeping. Would definitely stay here again and recommend friends, colleagues and family members. Excellent choice

Family_with_children

10/10

Exceptional

03 Mar 2026

myesha

Clean room and very nice staff

Friends_and_family Friends

8/10

Excellent

02 Mar 2026

Crystal

The hotel rooms by New York Cuty standards was extremely clean and spacious... the bathroom counter space was more than adequate ... the shower was lovely... the 'room view' of the city scape was enjoyable... the bed was very comfortable and love that the room was also sound proof ... breakfast each morning was just enough to have a head start on my day...all in all a very enjoyable experience

Self

10/10

Exceptional

02 Mar 2026

HERIBERTO

Is clean good breakfast close to train station

Friends_and_family Family

10/10

Exceptional

02 Mar 2026

Daniel

This hotel was a 12 on 10 from the moment we arrived until we the moment we left. We had to check out early due to a blizzard that was headed our way - without even asking, the hotel offered to refund our last night which was greatly appreciated. I would highly recommend the Fairfield Inn & Suites for anyone visiting NYC.

Friends

4/10

Poor

01 Mar 2026

Danielle

The staff was very pleasant and helpful. The reason I would not stay here again would be for 2 main reasons.

First the elevator situation is terrible. There are 2 elevators for 27 floors including staff. Not only is getting the elevator difficult as we were on the 26th floor. The cleaning staff are constantly getting on and off the elevators with you, with trash and cleaning supplies to go up or down so there must be no service elevator. This ties up the elevator even more and when you have dinner or show reservations you have to account for this time.

Second, the pillows are flat and stiff, worst pillows I've ever had in a hotel.

For those reasons I wouldn't stay here again.

Family

10/10

Exceptional

01 Mar 2026

Debra

Room was just what we needed for a quick stay check in very curtious and friendly very clean

Family