Name: Arlo Midtown
Address: W 38th, 351, New York, 10018, US

Arlo Midtown

New York Area - NY · United States

100 reviews shown

4/10

Poor

29 Jul 2026

Kayla

Great customer service, staff were very helpful and polite. They provided great customer service and accommodations. However, the room could’ve been cleaner. Stains on the mattress cover and when they switched our room, there were also stains on the comforters. Maybe better washing machines or something.

10/10

Exceptional

29 Jul 2026

James

My, this place is tops!!!
Outstanding check-in assistance, clean room, comfortable bed...
The restaurant is Fantastic!! Again, service is impeccable ~
The rooftop bar has an Amazing view + once again, fantastic service ~
Easy 5-10 minute walk to Madison Square Garden or 42nd Street, whichever your preference...
Great, Great Stay!!! Thank You

10/10

Exceptional

29 Jul 2026

Khaela

This hotel was perfect for my solo trip to the city.

8/10

Excellent

29 Jul 2026

Sachin Kumar

The stay was good. The rooftop in the night looks wonderful.

10/10

Exceptional

29 Jul 2026

Jamie

Gorgeous dining areas for every meal, with a classy and comfortable ambiance. Amazing rooftop view and city room view. Very clean and friendly. Walking distance from many main places.

10/10

Exceptional

28 Jul 2026

Christine

Perfect

8/10

Excellent

28 Jul 2026

Lana

The location is convenient.
Amenities are minimal. Pillows are very hard.

10/10

Exceptional

27 Jul 2026

Jeffrey

Small rooms but awesome common spaces and convenient location for MSG, Times Square and Broadway. We will be back

2/10

Poor

27 Jul 2026

Christopher

In 50 years of life, I have never had a more frustrating experience than I did with the Arlo. Literally from the moment I arrived, there were problems...check in was delayed by 3 hours because of \"system issues\", then rooms weren't ready, Then they couldn't make keys for the room so you had to be escorted to the room, but if you left, you couldn't get back in. The cleaning of the rooms was atrocious, and there were long hairs EVERYWHERE. The shower curtain was about a foot too short for the shower, and water got everywhere. When I complained about this, they said they would bring a new curtain up, but they only kept bringing towels, not the new shower curtain. After saying two additional times they would replace it, they never did, and told me \"they had never seen anything like that, and the \"engineer\" couldn't replace it. The staff was completely dismissive of all my issues. Eventually they did move me to a new room with a bathtub and longer shower curtain, but by that point, the damage was done. I would advise anyone looking at the Arlo to choose anything else for a better experience.

6/10

Pleasant

27 Jul 2026

Ali

Clean room, but not the same amenities you'd expect at a regular hotel.

10/10

Exceptional

26 Jul 2026

Hannah

I always stay here and it’s great every time☺️

10/10

Exceptional

26 Jul 2026

Marlene

Staff was helpful and accommodating!

8/10

Excellent

26 Jul 2026

Agata

Great property and staff. Housekeeping was a little slow but other good

10/10

Exceptional

26 Jul 2026

Gregg

Stay was great. Great view of the city

2/10

Poor

26 Jul 2026

Fengkun

I was given a room in 2nd floor with some strange and unpleasant smell, possibly due its proximity to the hotel restaurant kitchen.
Also the bedding feels damp.
This was totally inconsistent with what I expected from a four-star hotel.

10/10

Exceptional

25 Jul 2026

Deborah

Great location!! Staff was very pleasant and helpful! Room was clean and AC was excellent😃. Would definitely stay again!!

10/10

Exceptional

25 Jul 2026

Kristine

The staff are delightful and the property is modern yet welcoming. Excellent location, close enough to popular spots to walk, but far enough away to relax in the evenings. Would definitely stay here again!

6/10

Pleasant

25 Jul 2026

Francis

There was a very bright flashing in the room all night almost like a flashbulb. Same with the emergency lights. Very annoying. Room 1703.

6/10

Pleasant

24 Jul 2026

Francesco

ITS OKAY, ROOMS ARE INCREDIBLY SMALL!! STAFF AT THE BREAKFAST RESTAURANT IF AWFUL! THE REST IS DECENT FOR THE PRICE

10/10

Exceptional

23 Jul 2026

Amanda

The hotel is in a very convenient location, smells amazing when you walk in and the staff is incredible. I would stay here again.

10/10

Exceptional

23 Jul 2026

Great location and modern style. Staff is very helpful. A little noisy sometime from the lobby for the rooms in lower floors.

10/10

Exceptional

22 Jul 2026

Wendi

Great

6/10

Pleasant

22 Jul 2026

Richa

Mattress was horrible.

10/10

Exceptional

22 Jul 2026

Adam

My “go to” hotel when commuting on via NYP and working /meetings in midtown. Good vibe, bar, restaurant with comfortable rooms, bed, and modern HVAC.

10/10

Exceptional

22 Jul 2026

Mary

The staff!!!! They were completely amazing!! They were extremely polite and accommodating! I feel like they went above and beyond to make our stay so pleasant and comforting! It was my son’s first time to New York for his 30th birthday with his girlfriend and I stressed over which hotel to stay and I’m so glad that we picked the Arlo! It made the experience so memorable. My son even proposed at the hotel! The staff were amazing and celebrated along with us! We will absolutely be staying at the Arlo every time we return to the city!! please thank your staff for being so wonderful!!

10/10

Exceptional

21 Jul 2026

Jessica

Absolutely loved our stay here.

10/10

Exceptional

21 Jul 2026

Brandi

Staff was nice and helpful. Location was great if you’re wanting to be close to Broadway. The coffee shop was great. Only thing was, when I go in rooms I wipe down common areas with Clorox wipes. It was evident that those side tables don’t get cleaned.

10/10

Exceptional

20 Jul 2026

Mina

Conveniently located and staff were great! Definitely would return.

Self

10/10

Exceptional

20 Jul 2026

Sahara

Very nice

Partner

8/10

Excellent

20 Jul 2026

Fernando

There were many problems with other guests.

It was inconvenient and very bizarre for the card machine not to be working to allow us to get a key to our room.

The room blinds clearly needed to be changed. More attention to detail is recommended.

Family

10/10

Exceptional

20 Jul 2026

Devon

Clean room, staff was great and super helpful. Great location and delicious drinks at the bar. Bartender was awesome and gave great recommendations for places to eat. Would recommend.

Partner

6/10

Pleasant

20 Jul 2026

Amy

Decent hotel, but certainly not for the price tag. “Urban Fee” was a reach. Charging $37 for 2 cans of water a day, free Wi-Fi (?), and other perks that were not well explained. (15% discount on what exactly) Room service runs till 5:00 pm, when checking in and out with my son and several pieces of luggage we were pretty much on our own. I am not sure if they have staff delegated to the front of the lobby to help with directions, bags, etc, but we never saw anyone except for the desk staff. When I had questions and asked one of the 2 or 3 front desk personnel it felt more of a bother to them. Rooms small but we had a balcony, nice if it didn’t rain 3 of the 4 nights. Obviously not their fault. Hallways were narrow and room doors were heavy So lots of unintentional slamming when they shut. It was close to our event space, which is why we chose it and we did not spend much time in hotel except to sleep so it served its purpose. Not family friendly, but not awful.

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Kemeitria

Amazing views, cute room, good food. Very convenient

Self

10/10

Exceptional

19 Jul 2026

kevin

Great place, no elevator waiting and clean

Self

2/10

Poor

18 Jul 2026

Stephanie

Didn’t clean our room. Didn’t clean it after I made them aware. Didn’t clean it after they were already aware. Blamed me for being upset about their incompetence.

Partner

8/10

Excellent

18 Jul 2026

Eric

Great value, small room.

Self

10/10

Exceptional

16 Jul 2026

Martha

We had a great stay overall. The property is beautiful and modern. The staff was friendly, the food was fantastic, and the location was perfect—close to everything we wanted to do. Lots of food choices on 9th Ave, Times Square is only 7 minutes away walking, the subway stops are only a block away, and Madison Square Garden is only two blocks. Location, Location!

The only area that needs improvement is housekeeping. Throughout our stay, something seemed to be overlooked almost every day: small towels were missing one day, Kleenex another, bottled water another day, and the body wash dispenser had not been refilled.

None of these issues was major on its own, but the repeated oversights were noticeable and affected the overall experience. We would still recommend the hotel and would consider staying here again because the location and overall experience were very good.

Hotel Pictures: Rooftop view, Yogurt Breakfast, and our room view.

Partner

10/10

Exceptional

16 Jul 2026

Catherine

The breakfast was great! I never had whipped mascarpone before my stay and it is now one of my favorite toppings. The staff were super helpful and kind. The room was great and I thought the welcoming fortune cookies were a nice surprise! I would definitely come again!!!

10/10

Exceptional

16 Jul 2026

Steven

Great location great staff, comfortable bed and very secure building.

10/10

Exceptional

15 Jul 2026

Tina

Wonderful

Self

8/10

Excellent

15 Jul 2026

Antoinette

I hope to not get that corner room again

10/10

Exceptional

15 Jul 2026

JESSICA

Clean! Will stay again

10/10

Exceptional

15 Jul 2026

Giomar

Very nice and helpful staff anything requires was supplied immediately

Family

10/10

Exceptional

14 Jul 2026

Tawana

I've stayed at Arlo Hotels 3 times this far, always a very pleasant place to stay and both located in premium areas

8/10

Excellent

14 Jul 2026

Stella

Great hotel in midtown , the rooms are quiet but not large . If you are someone who only uses the room for sleeping and don’t require a large room space, this will be a good fit. The room has a refrigerator in the drawer and a safe under the bed . They don’t provide a bathrobe which would have been nice to slip into after a shower but you can buy one at Macys. The roof top bar is nice and the restaurant downstairs has good food. The cafe is great for coffee on your way out the door. I did not use the gym so I can’t comment . Great location for a hotel.

10/10

Exceptional

14 Jul 2026

Tonya

Enjoyed our stay and everyone was courteous!! Will utilize this place again!

Family

10/10

Exceptional

13 Jul 2026

Betty

Great location and cool vibe! Comfortable, quiet and clean rooms! This was the 2nd time I’ve stayed for a business trip. Nice staff too.

The food at the restaurant is great too. I recently had their avocado on toast, which was the best I’ve ever experienced!

I’ll be staying there again very soon!

Self

10/10

Exceptional

13 Jul 2026

Katia

good services

Family

10/10

Exceptional

13 Jul 2026

Jennifer

Everything was great!!! Will stay there again. Amazing staff.

Family

10/10

Exceptional

13 Jul 2026

Jennifer

Very clean, well maintained. Quiet. Excellent and efficient elevator system. The staff was amazing and we also loved the cafe, and the rooftop bar with incredible views. Conveniently located to many things we were doing.
Would definitely stay there again.

Family

10/10

Exceptional

13 Jul 2026

Elizabeth

The balcony was divine! It made our girls trip so much more fun because we had that space to hang out after our wandering around the city! Super convenient location and the coffee shop downstairs was used by us every morning.

Friends_and_family Friends

10/10

Exceptional

12 Jul 2026

Shaleah

Clean and comfortable stay for 1 night.

Pet

10/10

Exceptional

12 Jul 2026

Lori

Very convenient location, fast elevators, cool vibe, super friendly and helpful staff. Our second time staying at the Arlo Midtown and we will most definitely return.

Family

10/10

Exceptional

12 Jul 2026

Trakeda

Overnight stay in perfect location with fly hotel and great amenities. I wished I had more time to explore everything but I was in and out of NYC.

Friends

10/10

Exceptional

12 Jul 2026

Francois

Partner

10/10

Exceptional

12 Jul 2026

caitlyn

Great location and the breakfast was amazing! One of the best parts of the trip :)

Family_with_children

8/10

Excellent

11 Jul 2026

Robert

Great hotel only complaint I had was with housekeeping. They need to provide more towels and other than the first night there was no bath mat. Had to use a hand towel to step out into a cold slippery floor. Other than that had a great stay and would definitely return.

Partner

10/10

Exceptional

11 Jul 2026

blair

Partner

8/10

Excellent

11 Jul 2026

Maria Celine Julia Lagman

Very clean room, some hidden fees not mention though

Friends

10/10

Exceptional

10 Jul 2026

Adrienne

Arlo was a great hotel- clean, helpful, pleasant staff. Rooms were comfortable with great view.
Breakfast was really yummy and staff was actually amazing.
Would definitely return - good location as well.
I highly recommend it.

Friends_and_family Family

8/10

Excellent

09 Jul 2026

Serena M

The staff was professional, the room was clean but very small. My room was next to the housekeeping/stock room which was very noisy in the morning when the workers were going in and out

Self

10/10

Exceptional

09 Jul 2026

Lisa

The staff was amazing! We arrived mid-day and were able to check in early as soon as we got to the hotel. Our room cards stopped working on day #2 of our 4-night stay but staff was quick to correct the issue. Refrigerator in our room was not cold (so the complimentary canned water was also not cold) but it wasn't a huge deal for us. We enjoyed watching a World Cup game at the rooftop bar while having cocktails and yummy guacamole. The complimentary umbrellas came in VERY handy one day, as well. Hotel location is so convenient too. Will come back and stay at the Arlo Midtown again!

Family

10/10

Exceptional

09 Jul 2026

Atholl

Very comfortable hotel with a good gym

Family

10/10

Exceptional

09 Jul 2026

Zachary

Great location! Friendly staff and nice rooms.

Partner

10/10

Exceptional

08 Jul 2026

Jeff

Staff is amazing. Cleaning crew missed our room 2x, but everyone was great…would stay again

Partner

10/10

Exceptional

08 Jul 2026

Jackie

Really nice hotel, staff were very friendly and helpful. Great location!

Partner

10/10

Exceptional

08 Jul 2026

Gopalakrishnan

The rooms are very clean and it’s good location to reach attractions easily. The parking is little bit difficult as they do not have and need to use other partners.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Douglas

Great find in midtown west. Lobby, bar and restaurants were excellent. I would stay here every time I am in NYC!

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Zhiheng

Awesome crew members and a good enough gym for nyc

10/10

Exceptional

07 Jul 2026

Mike

Room, staff and amenities were amazing. Great stay

Self

10/10

Exceptional

06 Jul 2026

Thanh huong

Nice and clean hotel

Family

8/10

Excellent

06 Jul 2026

Luis Fernando

I liked pretty much everything. Location is great! Employees provides good service. They have a great guy that helped us with guidance in traffic, where to get subway, bus, etc. Very close to Time square, walked to pier 78 to take the Ferry. Hotel is very clean, small rooms but you have everything you need.

Family

10/10

Exceptional

06 Jul 2026

Jimmy

Propreté et emplacement

Partner

10/10

Exceptional

06 Jul 2026

Collin

Couldn’t ask for a better experience!

2/10

Poor

06 Jul 2026

Bethany

We had to wait an hour and a half for our room to be ready in 100° plus heat outside. So when our room finally was ready, it smelled like smoke and they offered us a lower room, but I had made the reservation months ago. The hot water didn’t work in the shower, and they gave us free breakfast vouchers and then when I got my bill, they charge us for breakfast. The staff tried to mitigate all of the things that went wrong. But unfortunately, it was too overwhelming. We’ll never stay there again and will advise other people not to.

Partner

10/10

Exceptional

06 Jul 2026

Jill

Great vibes, great location. Staff was so friendly and helpful and the room was bigger than I thought from the photos! Loved our stay here. Would definetly stay here again!

Partner

10/10

Exceptional

05 Jul 2026

Joseph

great location, clean rooms, modern amenities, food, coffee shop, digital elevators, streamingTVs. Rooftop bar very nice BUT we got cheated because I paid nearly $400 to see the fireworks from rooftop ——and I guess July 4, 2026 tix not selling as expected b/c they let in guests who did NOT pay $150 a ticket and were trying to differentiate it, I suspect, based upon an open bar which my ticket provided — BUT I wasn’t interested in. They told me that no one was being allowed up there without purchasing the event tickets when I called as I was planning my trip. and I bought them. we arrived as the open bar was ending, which didn’t matter because I paid for access to fireworks (which were barely visible on the East River, this place is 3 1/2 blocks from the Hudson on the complete opposite side) It was the worst firework show ever since I was a child. It was horrible. I could’ve seen it better from a Citi-Bike on 1st Avenue better. but that part’s not their fault … The oppressive rooftop pricing was on them. And then letting people on the roof without a cover charge was after soaking me, was obnoxious and offensive. And don’t tell me that the rooftop bar & the restaurants are independent entities, they are completely interrelated- to say otherwise is disrespectful and disingenuous as they cross-market every chance they get. As to the property—be mindful that the basic rooms are boutique. no room to put anything. no drawers. no space. of course you can always upgrade.

Partner

10/10

Exceptional

04 Jul 2026

Steven

Great

10/10

Exceptional

04 Jul 2026

Randi

Great location, helpful staff, clean hotel!

Family_with_children

10/10

Exceptional

03 Jul 2026

Cynthia

Coffee not good
No am bagels nyc???
Croissant tasted day old

Self

10/10

Exceptional

03 Jul 2026

Cindy

Hotel was modern and clean. Location is great as it is close to the subway and other attractions. I would stay here again!

Family_with_children

10/10

Exceptional

03 Jul 2026

Melissa

Fantastic location and property. We will definitely be staying again on our next visit!

Family_with_children

10/10

Exceptional

03 Jul 2026

Dordy

Really loved the space, although the room was on the smaller side, the space made use of every inch. The toiletries provided were on the higher end, I loved the cozy nook like bench overlooking the windows. It was cozy, quaint and modern. The staff were so sweet and the views on the rooftop were second to none.

Self

10/10

Exceptional

02 Jul 2026

Rosa

Todo excelente, todo muy limpio y muy cerca a todo

Family_with_children

8/10

Excellent

01 Jul 2026

Daniella

Room was very clean but too small

Family

10/10

Exceptional

01 Jul 2026

Christina

Great place. Will stay again!

6/10

Pleasant

29 Jun 2026

Rose

Rooms way too small. Nice property. Nice staff. Probably would not stay again or recommend simply rooms are just too small. Even for 2 people. Rooftop bar on 26 should prioritize hotel guests instead of turning us away

Partner

10/10

Exceptional

29 Jun 2026

Laurie

The room was very clean but didn’t have a coffee maker.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Susan

Great location and comfortable beds!

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Maria

Great accommodations we had the two double bed room loved the shampoo rinse body wash and lotion the elevator system was excellent
The bar staff friendly
awesome cocktails
The restaurant was pretty good practical

Family

10/10

Exceptional

28 Jun 2026

Hiroshi

The common areas and rooms were the representation of minimalism: neat and functional.

Family

10/10

Exceptional

28 Jun 2026

Oliver

Great roof top bar

10/10

Exceptional

28 Jun 2026

Marie-Eve

Very good location. The rooms were spacious for NYC, staff was very nice and helpful. We would come back.

Family

8/10

Excellent

28 Jun 2026

Rebecca

The staff was excellent! Everyone was kind and helpful and set the vibe. The room is small, just know it’s a typical midtown hotel. The layout, window seat, and open closet area made great use of a small space. The room could have definitely been cleaner, but the main areas of the hotel and bed were clean. The windows of the room seemed less sound proofed than other hotels we’ve stayed in. It was fairly loud outdoors and there were no ear plugs provided. Overall, good for a short and cost effective stay.

Family_with_children

2/10

Poor

27 Jun 2026

Saed

They charged me over 100 dollars a week later after I paid everything at desk. Scammers

Self

8/10

Excellent

27 Jun 2026

Norma

The location is great, however our first night sleep was interrupted by loud sounds coming from the room beside us. Other than that I highly recommend.

Partner

10/10

Exceptional

26 Jun 2026

ganesh

Great location, super helpful staff and comfy rooms. No work table in rooms so might not suit those who have work to do

Self

10/10

Exceptional

26 Jun 2026

Luz Irene Gonzalez

We loved our staying at Arlo Midtown, location is great and staff very kind. For sure we will return.

Family

10/10

Exceptional

26 Jun 2026

Caroline

The Arlo was overall an excellent place to stay! The rooftop bar was my favorite thing about the place where I was able to order a pizza, a drink and watch a World Cup game with an incredible view of Manhattan! The rooms are small, but perfectly appointed with everything I needed. I appreciated all the various places to hang my things. The staff were very attentive and even notified me when my do not disturb sign was on for an extra long time to make sure that I didn’t want my room serviced. I will surely stay here again!

Self

10/10

Exceptional

26 Jun 2026

Gene

Great location, modern, and very friendly staff. The rooms are tiny but that’s what you expect in that part of Manhattan. Will definitely stay there again.

Family_with_children