Hotel Shocard New York

United States , New York Area - NY
New York, 206 West 41St Street
Show on Google | Website | Map

100 reviews shown

8/10

Excellent

20 Mar 2026

Eileen

The remodeled rooms were a treat. Very clean and quiet. The lobby is unremarkable, but the staff were pleasant.

Self

4/10

Poor

18 Mar 2026

Mark

Beware of the hidden fees that they claim to tell you about but they don’t mention until you’re checking out. It’s $32 a night for taxes on top of what you’ve already paid.

Also there was only hot water 2 of our 5 days staying here. It just didn’t get warm no matter what we did.

The room is obviously small (it’s NY) but the queen bed was up against the wall so I had to climb over to get into bed and there was no power on that side so that was annoying.

There’s barely any room for anything so the bags were constantly shifting around the room.

The staff wasn’t very friendly either and would just ignore or look annoyed every time we came in and out.

The bed made my back hurt and was uncomfortable.

Overall not a great place to stay but it was good enough I guess. Could be worse but wasn’t good at all. The location was good and the Irish bar downstairs was cool.

Partner

10/10

Exceptional

15 Mar 2026

Sahana

Amazing, amazing and amazing. I will stay here again.

Self

8/10

Excellent

13 Mar 2026

Johnny

Checkin not as organized with the paperwork and swipping credit card -- the staff have a small work area; when I went up to room, room keycard didn't work and had to revisit the checkin desk. Overall the best thing about the hotel is the location; noise level in the hotel was acceptable to me however you can hear things going on in the adjacent rooms as well as above you.

Self

10/10

Exceptional

13 Mar 2026

Mariella

It was exactly what we were looking for in the heart of New York! The staff was super friendly! This hotel has a bunch of shops around! I will definitely book again next time I stay in NYC!

Partner

4/10

Poor

12 Mar 2026

Kelly

Room was clean and fine (bathroom was nicest part) but it was SMALL, probably the smallest hotel room I've ever stayed in. Front desk staff kept my license by accident at check in, I was not notified until the night after I checked out and was told I could pay for UPS or FedEx to come pick it up. Ridiculous to have a guest pay when it was the hotel's mistake! Otherwise a fine stay for just one night but definitely a no frills hotel.

Self

10/10

Exceptional

12 Mar 2026

Rylee

great location, clean rooms, staff were friendly

Friends

10/10

Exceptional

11 Mar 2026

Humberto

Really close to Times Square so great idea

6/10

Pleasant

10 Mar 2026

Conor

Decent for the price. Room was very small and check in took a while

Business

2/10

Poor

09 Mar 2026

Christina C Saint

Terrible! It was literally a closet with a bed in it. Had zero room to walk. Had to turn sideways to get to the side of the bed. It was depressing. I could not even stay one night. I decided to forfeit the nonrefundable room and book a decent hotel instead. 0/10

Family

4/10

Poor

08 Mar 2026

Kate

Great location - right next to Times Square. Very, very small rooms (even for NY). Biggest issue...\"Premium Queen\" for a very very soft, much closer to double bed...and a shower/sink with No HOT Water..none - \"run your taps for 20 minutes and it will come through\"...no it didn't. The front desk team were like \"yeah - we have some rooms with that issue but we don;t know which ones\"...well Room 505 for starrers!!

Partner

2/10

Poor

06 Mar 2026

Christopher

Shower didn’t work. The faucet part was off the wall and just sitting on top of the toilet so I couldn’t shower prior to going to work. Told the staff at checkout and she said “Oh yeah, there’s a note on that room”, she then said she’d ask her manager to see if they would waive the resort fee. They didn’t.

Self

8/10

Excellent

05 Mar 2026

jennifer

I am a local who needed a one night hotel and this was super cheap so I booked it. It was perfect for my needs. My room was tiny, I might not have been happy spending a week there. The bathroom looked like it was newly renovated and it was a decent size.

Right next to the Nederlander theater and located near a million subway lines.

Self

6/10

Pleasant

05 Mar 2026

Ashley

This by far was the smallest hotel I’ve ever stayed in. It should almost be illegal- the space was so tight for my partner, our bags and myself. It gave me anxiety. The location was ideal if you’re exploring the Times Square however it’s almost impossible to relax in the room if that’s your goal

Partner

8/10

Excellent

03 Mar 2026

James

The mattress needs to be replaced, but we made it work. This benefits if this property is the location and the price, which eye both fantastic! Might stay here again, but if I had more money, I'd go someplace better.

Partner

8/10

Excellent

28 Feb 2026

Kamarah

Alright for the price. Clean room, wished the room hads window that actually showed the outside.

4/10

Poor

28 Feb 2026

JASON

HOT WATER WILL GIVE YOU 3RD DEGREE BURNS, VERY SMALL ROOM, OLD WORN DOWN FEELING

10/10

Exceptional

28 Feb 2026

Malaska

Great place! Perfect for solo travelers! Staff is all great!

Self

10/10

Exceptional

27 Feb 2026

gustavo

I went back and forth between 4 and 5. The hotel is nothing incredible our outstanding (a 5 in my mind tends to be) but at the same time, I did not want to be unfair, and the location for me it was excellent, it is clean and well mantained, nice bathroom, comfortable room (for one in my case), good service, it just all worked for what I needed, and it is my second time there. When I put it all together again, maybe not the most amazing hotel I've ever been at, but works, is nice, clean, friendly, well kept, and for a pretty reasonable price.
Want the full story? If I had to \"criticize\" something or forced to find any other things, well, I did arrive early, like 9am, and had to wait to get into my room at 4pm or so, so I left everything and went for a \"long\" walk around. Luckily it is NY, so no shortage of things to do, see or spots to grab a coffee or eat something. I wish they had had a room ready, but again, not their fault.
And the other suprise when arriving, was the tax per day, but that is not on them but on Expedia/Hotels for not being super clear about it, and on me for not checking it or remembering that I would have to pay it once I was there. Not huge, but a reminder or watch out if you do book through those platforms, that you'll be required to pay that so you don't get surprised like I did. (btw, maybe I would go to 4.5 stars, only because while this was on me, I would have loved the hotel to mention this when I did the check in, not when I checked out)

Self

4/10

Poor

26 Feb 2026

Gabrielle

First impressions were cute. Small, functional, clean… everything I needed for my overnight stay. I went to take a shower and there was NO HOT WATER. I tried calling the front desk and the phone in the room didn’t even work. I called them from my personal phone and the front desk lady said that maintenance would be there to fix it. I waited 30 minutes and no one came. I called the desk again and she game me the excuse of “oh maybe they went to go fix something else”… at this point it was 1am. What else would need fixing at this hour? Like I think that having hot water is pretty dire, especially in the New York winter weather. I didn’t end up showering and while I was checking out the next day I brought up the concern again. Another lady at the front desk told me that I should’ve left the water running for 10-15 minutes to warm up? Never have I ever heard of that. Next time I’m in the city I definitely will not stay here again.

8/10

Excellent

26 Feb 2026

Marianela

Room has clean and the staff are very friendly

8/10

Excellent

24 Feb 2026

Stephanie

Great location, room was surprisingly quieter than expected. Room was clean with a comfortable bed. Would stay again.

Family_with_children

8/10

Excellent

23 Feb 2026

Justin

Courteous staff, small rooms, could be a little cleaner

4/10

Poor

22 Feb 2026

Sebastian

Showering and using water in the bathroom was a nightmare. It was either freezing cold or scalding hot water. You would have brief moments of acceptable temperature, but then had to play a balancing act with the knobs. Otherwise, the location was prime; right across from the subway station and a block from Times Square.

Family

10/10

Exceptional

22 Feb 2026

Max

Front desk was great! Answered all of my questions and was very accommodating.

10/10

Exceptional

20 Feb 2026

Jessica

The rooms were clean and the staff was very nice and accommodating.

Partner

2/10

Poor

19 Feb 2026

Marilyn

The whole stay was awful, the pic I saw online was not what I saw coming at the hotel. Room was very small.also was charge an extra fee for 65 dollars whicj was not aware of.

Business

6/10

Pleasant

17 Feb 2026

Saami

Staff was courteous but rooms are way too small so it looks expensive to me compared to other hotels accommodation, it never gave a feeling of hotel, hardly any room to keep your luggage and open else you wont be able to walk to bathroom or open the main door or bathroom door

Business Self

8/10

Excellent

16 Feb 2026

Earl

Great location. Room was very quiet.

Leisure Self

6/10

Pleasant

16 Feb 2026

Tiffany

Room was outdated. The window film was peeling off

Leisure Family_with_children

10/10

Exceptional

15 Feb 2026

CARLOS

10/10

Exceptional

13 Feb 2026

Tonya

Friendly staff. Clean room. Very cozy

10/10

Exceptional

13 Feb 2026

Lazaviun

Everything was nice and chill

8/10

Excellent

12 Feb 2026

Meredith

Room was clean and bed was comfortable. Evening front desk staff was very kind.

8/10

Excellent

12 Feb 2026

Michael

Small and modest, but clean, comfortable, and ideally located. The staff were both courteous and professional.

Business_and_leisure

10/10

Exceptional

12 Feb 2026

Emily

The room was very clean, and the staff was very friendly!

Leisure Partner

10/10

Exceptional

10 Feb 2026

Billie

Great

10/10

Exceptional

10 Feb 2026

Andrew

Super clean and comfy room

10/10

Exceptional

09 Feb 2026

Kristin Diane

Staff was very friendly and held our luggage free of charge on check in and check out. Would certainly book again. If you are going to be out of your room all day and only need it for showering and sleeping you can’t beat the price of this place. Rooms are small but it was exactly what I needed for my short trip!

Leisure Family

6/10

Pleasant

08 Feb 2026

David

Great location. Only improvised workspace in the room; none elsewhere because there is no lobby. Absurdly late check-in time, the hotel equivalent of cramped airline seats.

Business Self

10/10

Exceptional

07 Feb 2026

Ottavia

Great stay for a solo business trip

Business Self

10/10

Exceptional

04 Feb 2026

Kathya

Staff was amazing, room was clean.

10/10

Exceptional

04 Feb 2026

Maria

I had one of the larger rooms at the back end of the hall that had obviously been recently renovated. Very nicely done: electrical outlets next to the bed, a refrigerator, pretty bathroom with a great shower head, nice bedding. The entrance to the hotel is easy to miss, next to an Irish bar and one of the Broadway theaters, and the lobby isn't much. But for the very reduced price I got the room for, a great find!

Leisure Self

6/10

Pleasant

03 Feb 2026

Daniel

Bed too soft. Felt like the common areas not maintained well

6/10

Pleasant

01 Feb 2026

Mark

Room was small, which was OK. Furnishings were hip, but showing wear. Two major issues: [1] hot water took forever to come on, then was inconsistent; [2] HVAC was a window air conditioner that cycled on and off every 10 seconds or so. I could feel freezing cold air coming in through the vents, so it might not have been properly installed. Price was fairly low, and there was not much to be done, so I tolerated these issues.

Business_and_leisure Self

10/10

Exceptional

31 Jan 2026

logan

The room was clean and staff was friendly,

Leisure Self

10/10

Exceptional

31 Jan 2026

Timothy

Clean

2/10

Poor

31 Jan 2026

orazio

no hot water. I'm still freezing

8/10

Excellent

30 Jan 2026

Marcus

Very convenient location for my stay. Room was clean and cozy. Check in and out was seamless. Front desk staff were incredibly kind and helpful. Appreciated the complimentary drinks at the bar next door.

Leisure Self

4/10

Poor

28 Jan 2026

Elisabeth

There was a pipe burst the first night and the alarms went off every 30 minutes for over an hour with no one to turn them off.
I woke up to banging on the doors from a plumber trying to check every single room and didn’t stop banging on the doors.
No option to have a do not disturb door hang and I didn’t feel comfortable having the cleaners come into my room every other day at 2pm or later.
The elevator (only one) was crowded with towels and bedsheets just sitting on the floor for hours on end during a few of my days I was there. I understand they have to transport that stuff up and down but to have it sit there for hours and multiple days. It didn’t feel clean having towels or bedsheets on the floor of the elevator. The phone in my room was blinking bright red saying I had messages on the voicemail but there were no way to check and the bright light never went away. Their solution was to unplug the phone.

Lastly, I requested a wake up call with the front desk - I made sure the phone worked and the morning came and went with NO wake up call.

Everything was an extra charge - no late checkout without paying for every single hour that you request.

One of the staff members was so busy clinging to her boyfriend instead of being behind the front desk. It was so unprofessional and awkward not knowing who was available for me to talk to.

Self

8/10

Excellent

27 Jan 2026

Thomas

The staff was quite nice, the room was nice as well. The property also offered a bar/restaurant. Having a bar/restaurant was a plus given the horrible weather we had. They also offer a discount since you are a hotel guest

Business Self

2/10

Poor

26 Jan 2026

DuWayne

The hotel was misrepresented as a 3-star offering.

It was clear there was a problem with the hot water. I see this is a common issue reported now by many Google reviewers for this property. When the desk was questioned about this, their standard response was to leave the water running for 10 to 15 minutes because of “old pipes.”

The old pipes are clearly not the issue. That is a made up response to get Expedia off their back it seems like. When I contacted Expedia about this issue they said they would look into it — and the response I received was the same — old pipes.

After returning in the evening, there was immediately scalding hot water for 10 seconds. It was then cold for the duration of my entire stay.

There were also bags of trash that were dragged through the hotel that left streaks through the elevator. Two people-sized bags were also left in the stairwell I found when I didn’t really want to go back through the elevator. There is no winning with this place.

I asked Expedia to consider removing this offering from their platform since it undermines their rating methodology and is clearly misrepresented. They declined looking into it further. Evidently their fare sharing trumps customer problems.

Beware my friends.

Leisure Partner

10/10

Exceptional

26 Jan 2026

Dusty

Great room for 1 person. All the staff were very friendly.

Leisure Self

8/10

Excellent

24 Jan 2026

Mark

Pros: located close to Times Square stuff if that's what you're interested in seeing, modern room with hip decor, bar/restaurant attached, strong wifi. Cons: though new looking, furnishings were worn, small lobby and elevator, walls a little thin.

Leisure Self

4/10

Poor

23 Jan 2026

Ashley

Fridge wasn’t clean, bathroom door had broken glass

8/10

Excellent

22 Jan 2026

Kevin

Great location and friendly staff

Leisure Partner

6/10

Pleasant

19 Jan 2026

Kari

Half our stay we only had freezing water. Hallways smelled like pee. Wont be staying again.

Leisure Partner

10/10

Exceptional

18 Jan 2026

Roger B

convenience and proximity to Penn Station reasonable price

Business_and_leisure Self

6/10

Pleasant

17 Jan 2026

Iris

It has a weird smell.

2/10

Poor

17 Jan 2026

Leswin

The building was uninhabitable as there was a lack of running water so all guests had to go without bathroom or shower usage. The hotel also has a very un

6/10

Pleasant

16 Jan 2026

Vidhaan

Room w

8/10

Excellent

16 Jan 2026

Deborah

All of the above

Leisure Self

6/10

Pleasant

14 Jan 2026

Kamron

Great location, everything was fine until the last day. Hot water was out for about 2-3 hours in the entire building. Then after it came back on around 1am, Fire alarms were going on and off for about 2 hours and the hallway ceiling was leaking water heavy. Then around 10am the hot water was back off.

Leisure Partner

8/10

Excellent

14 Jan 2026

Jackie

Less than a minute from the hustle and bustle of Times Square in New York City. Very walkable location in and around midtown.

Leisure Partner

10/10

Exceptional

12 Jan 2026

Jennifer

So nice at check in and got a penthouse upgrade, free drink and % off the meal! Room is amazing! Thank you!

Leisure Family

8/10

Excellent

12 Jan 2026

Siboney

Everything was super close by subway was right in front. Very convenient for Times Square and subway stations close to restaurants and shops in the heart of Times Square walkable distance to shows, target, cvs. Room was very small but cozy and was perfect for two. Great customer service at front desk. Phone didn’t work to call front desk. Ac/ heater had to be operated by someone from maintenance. Shower did not have hot water or I didn’t know how to turn it on cause the sink water was very hot.

Leisure Family

10/10

Exceptional

11 Jan 2026

Ashleigh

Very convenient, well located and great staff.
Bathroom was quite small but over all room was great!

Leisure Self

10/10

Exceptional

25 Dec 2022

Alisha

Hotel was everything you need for a short stay in New York. Excellent location, clean, and super friendly staff.

Leisure Partner

10/10

Exceptional

19 Nov 2022

Charlotte

Spacious and comfortable room, friendly staff, ideal location

Leisure Self

10/10

Exceptional

14 Nov 2022

Cassidy

Great location, clean rooms. Awesome shower and bed. Very nice employees. Would stay again!

Leisure Friends

8/10

Excellent

13 Nov 2022

gustavo

Pretty good option

We just came back from NY. Nice stay overall, with a few details making a difference. I would say this was a nice place and my wife actually just mentioned she'd stay here again in the future. My take on it with more detail would be:
PROS: Great location close to everything - Amazing customer service. Shout out to Victoria and especially Franklin, who went above and beyond day and night to help. If you need anything, these folks were friendly and great. Five stars help. - While not full breakfast, you can grab a coffee or a tea at the end of the lobby. Quite convenient as you save money and time that way, daily. Bed was comfortable, everything super clean, pretty nice bathroom.
CONS: when we arrived there was no room before check in time (sometimes we get lucky, we were not expecting one to be fair) Went for a walk, got back and got our room, but a couple things were not working. We asked to be changed and that worked well, and after a friendly, short convo we also got a slightly bigger room, too. Rooms are on the smaller side. If you don't mind that, this is a great option, clean, great location and customer service. If you need extra space...hmmm, not sure if they offer even bigger rooms.
All in all and for the price (still on the expensive end, but it is not just this hotel, prices skyrocketed in NY lately) a really nice option in my opinion. And my wife's.

Partner

6/10

Pleasant

08 Nov 2022

Ayman

Good place
Close to everything in Manhattan
Room was very noisy
Couldn’t sleep

Family

8/10

Excellent

03 Nov 2022

Nicole

Very friendly staff. Room was nicely decorated, clean and with very comfortable bed. Bathroom was modern with nice products. My favorite part was how quiet it was given the Times Square location. I’ve stayed in other hotels in the area that are fancier and more expensive but was kept up most the night with loud street noise. I have a long commute so sometimes stay overnight. I will definitely be staying here again.

Business Self

10/10

Exceptional

01 Nov 2022

Victor

Just few steps to Time Square plaza, excellent customer service, room nice and clean with all you need for your staying! Highly recommend this property!

Leisure Partner

8/10

Excellent

28 Oct 2022

Eugene

The rooms air conditioning unit was noisy being so close to your head

Friends_and_family Family

4/10

Poor

23 Oct 2022

Verified traveler

My cubicle in NYC

One of the side lamp is not working as well as the light on the mirror from the bathroom! The bed was saggy and uncomfortable. We had to tie up the showerhead so it stays on its place. The towel smelled like chlorine. The staffs were friendly and the location was convenient.

Friends_and_family Friends

8/10

Excellent

23 Oct 2022

Michael

Nice stay, the staff were great. Pretty central and convenient.

Business_and_leisure Self

8/10

Excellent

17 Oct 2022

Ted

Interesting

Leisure Family

8/10

Excellent

15 Oct 2022

Takenori

Friendly small hotel.

Friendly atmosphere is the best for this small new york hotel. The best staff

Business

10/10

Exceptional

12 Oct 2022

Maria Emilia

The Shocard is a little hotel with lots of good things. The staff is pretty friendly. The room was clean and the bathroom is renovated. I stayed at a penthouse which has a private rooftop balcony.
I loved staying here, it right on Times Square.
Victoria is great at front desk, super friendly, respectful and helpful.
I really recommend THE SHOCARD!

Leisure Family

8/10

Excellent

06 Oct 2022

Iris

Courteous Staff

Customer Service was excellent Franklin went over and beyond to make our stay comfortable.

Friends_and_family Friends

4/10

Poor

06 Oct 2022

William

Water heater broken

Had to go down to the front desk every time I wanted to shower to have the water heater reset. Bed was very low to the ground.

Business

10/10

Exceptional

03 Oct 2022

Matthieu

Very good hotel

Excellent business stay at hotel Shocard, great location, and exceptional staff

Business

6/10

Pleasant

27 Sep 2022

Kevin

Times Square trip

Rooms are very small. Front desk Was very pleasant and accommodating. the location was super in the heart of Times Square.

Partner

6/10

Pleasant

26 Sep 2022

Joseph

By Times Square

This hotel was just a couple of minutes walking distance to the heart of Times Square! It was very clean and the staff helpful. Know that the rooms are small, not unusual for NYC. And the parking is not on site! It is a few blocks away and the parking garage is very low.

Partner

8/10

Excellent

24 Sep 2022

Dustin

Great. Front door staff was a little rough on arrival. But otherwise great!

Business Self

8/10

Excellent

19 Sep 2022

Kim

This hotel is in an excellant location. We were able to get to eveything on our agenda, the Broadway shows to the subway, very easily. Seems to be in a safe street. Staff was great. Rooms are very small, but the beds are comfortable. I would recommend this hotel

Leisure Family

8/10

Excellent

18 Sep 2022

Refaela Segdan

Really close to times square, 1 min walk to a subway station. Very nice and helpful staff!

Leisure Friends

6/10

Pleasant

17 Sep 2022

Rebecca

Room was size of a closet, but, tidy. No shampoo. One washcloth. Very small lobby. Convienent, however to subway,
Times Square, easy walk to and from Penn Station.

Leisure Friends

8/10

Excellent

17 Sep 2022

jesus

It was an amazing experience and the upgrade was wonderful. We were exhilarated with the PH upgrade

Business_and_leisure Partner

10/10

Exceptional

16 Sep 2022

Keegan

Great bed, even better setup

Leisure Partner

8/10

Excellent

14 Sep 2022

Verified traveler

Great location on Times Square, just off 8th, so didn't have to deal with constant foot traffic. Due to scaffolding, however, it was hard to see the sign when we first arrived. The staff was so grea throughout!!

Partner

10/10

Exceptional

13 Sep 2022

Orhan

Great

8/10

Excellent

11 Sep 2022

Abigail

The Shocard was very clean, quiet, and had comfortable beds. A little stool would have been nice, so you can at least sit somewhere besides the bed. The newly renovated bathroom was lovely! (Also, the 2 bedside tables were broken and slanting downward. Those might need fixed.)

Leisure Family

6/10

Pleasant

10 Sep 2022

Raymond

Pro's:
Customer service is superior from the entire staff! Location to Time Square is excellent! I felt clean and safe.

Con's:
TV volume doesn't go above 10, Ceiling paint peeling in bathroom, half of a shower door, bed is entirely to soft and low to the floor so if you have a bad back don't stay here.The room is extremely tiny NOT suitable for 2 people. Heck I think a cruise ship cabin is bigger. Lastly all the complaints about the AC being loud is true! I would not stay here again I'd rather pay an additional $150 per night to stay at a much nicer hotel.

Leisure Partner

6/10

Pleasant

08 Sep 2022

Alexander

The noice. First you think its ac, turn it off to see that there is unstoppable constant noice…

Business

8/10

Excellent

06 Sep 2022

Tyler

Convenient location. Small room without a street view. Used the hotel room as a spot to sleep while spending the day in and around the city.

Partner

8/10

Excellent

05 Sep 2022

Mary Kate

Wonderful stay! The room is very small, but extremely clean so can’t complain. Wonderful location right beside Times Square. They gave us free vouchers for food and drink daily as well which was an added bonus!

Leisure Partner

10/10

Exceptional

05 Sep 2022

Aatef

It was very nice and I had a great time hotel was closed to Times Square and everything closed thanks

Friends_and_family Family

10/10

Exceptional

01 Sep 2022

Charlotte

It was VERY small, but it was priced right, clean, had everything i needed, including mini fridge. And a block from everything i wanted. I well be starting there again.