Doubletree by Hilton New York Times Square West

United States , New York Area - NY
New York, 350 W. 40th Street
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100 reviews shown

8/10

Excellent

29 Apr 2026

Lyanne

Very clean room!

Family_with_children

10/10

Exceptional

28 Apr 2026

Matthew

Great view of the city from my room. Nice having a restaurant at the hotel. Staff very polite and friendly. And of course.. the warm chocolate chip cookies are delish!

Self

6/10

Pleasant

28 Apr 2026

Gabriel

High floor , ear music from the rooftop bar

Partner

10/10

Exceptional

27 Apr 2026

ella

nice hotel and great location for a weekend in NYC

Friends_and_family Friends

8/10

Excellent

27 Apr 2026

Silvania

Everything was good!!!!👍

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

Sai Sumedha

Great stay! It was very clean and was in a great location central to the city. Couldn’t recommend enough!

Friends_and_family Friends

10/10

Exceptional

26 Apr 2026

Kevin

Excelente atención . Todo el personal un 10. Los muchachos dominicanos súper serviciales me ayudaron con la TV que no encendía. Volveré .

Self

8/10

Excellent

25 Apr 2026

Veronika

Good ratio cost/comfort

Self

10/10

Exceptional

25 Apr 2026

Yuleima

We didn't get to eat breakfast because we were sleeping until 12.

4/10

Poor

21 Apr 2026

Deborah

The rooms were very clean. But the waiting to check in was awful.

Family_with_children

2/10

Poor

21 Apr 2026

saeed

Yes in picture they shows v neat and clean big room room was v small and nothing inside working no coffee No TV anything v bad experince

2/10

Poor

21 Apr 2026

Nyakume

This hotel almost ruined my trip the original room I was booked for was suddenly unavailable and I was placed in a completely different room the size of a closet. The room was so smelly and the air conditioning was not even working. They promised to bring in a fan and never did we ended opening the window to attempt to sleep on the brick hard beds. The shower was also out of service and was not usable. They very least the could have done was to check and make sure that the rooms were fully ready for guest rather just assigning them in the condition that we got. I booked with Hilton as they are a prestigious hotel brand but this experience was just terrible. I ended up canceling the remaining 3 days as I couldn’t not imagine experiencing anything better with my first night being as terrible.

Partner

10/10

Exceptional

21 Apr 2026

shane

Clean room, you had to pay more for breakfast to be included which depending on the group size may be cheaper to go for breakfast on your own staff were great and you do get free cookies

Partner

6/10

Pleasant

20 Apr 2026

Antonio

Super friendly and helpful staff. Four elevators for 36 floors, 20 or so rooms per floor, sometimes needing work. Many people complained about their ACs. Mine worked, but it was so noisy I had to turn it off at night. That said, the room itself is good. No fridge, if you are curious. Located in the center of one of the busiest parts parts of NY. Good if you want easy access to MidTown, otherwise not so much. There is a pot dispensary just by the hotel, and a $1.50 pizza slide on the corner. I guess one feeds the other. One restaurant downstairs, good option for a quick burger or quesadilla. One rooftop bar, I passed. NY has many more better options. Great place for some people, not a good option for others.

Family

4/10

Poor

20 Apr 2026

Amanda

Our room was dirty. Bathroom was pretty gross. Hair everywhere. Didn’t vacuum or mop. The room smelled real damp and gross.

Partner

8/10

Excellent

19 Apr 2026

Paul

We had a very nice stay the hotel is located in an ideal area close to Times Square.

Family

4/10

Poor

19 Apr 2026

Keidima

The location is great, but the receptionist was very rude. We don't speak English perfectly—though well enough to communicate—but he spoke very fast and quickly lost patience! The breakfast was outrageous—nearly $100 for two people. I asked for extra towels, and they said they would be there in 30 minutes; I'm still waiting! I am truly disappointed. I will not book a stay there again.

Partner

10/10

Exceptional

18 Apr 2026

Cynthia

Small rooms, excellent staff

Family

10/10

Exceptional

18 Apr 2026

Marcos

Awesome staff super nice and helpful! Carlos was his name! He was great!

10/10

Exceptional

18 Apr 2026

Taryn

The DoubleTree at 350 W 40th St was AMAZING!!!! They have kind staff, top-tier service & daily check-ins that made me feel safe as a solo traveler. I stayed here during my birthday trip & the location was perfect for everything on my agenda too!

Self

6/10

Pleasant

17 Apr 2026

Maryelin

Había una cola de 30 personas para chequearse y para tomar el ascensor también había que hacer cola.

Family

8/10

Excellent

17 Apr 2026

William

The desk attendant who checked me in was great .

They should review the check in process. They make everyone wait until 3.00 pm and by then there were over 100 people waiting in line to check in with no organization.

bill

Self

2/10

Poor

17 Apr 2026

Katrina

Parking was $75 each time you go out rooms was extra small elevators was slow didn’t get the room I booked for it was just a mess

10/10

Exceptional

17 Apr 2026

kishonda

My stay was great, except for check in, the system was down so we had to wait for a long time to get into our room. The staff did make it up to me being I was extremely tired. Other than that incident EVERYTHING else was absolutely amazing. I would definitely go back

Friends_and_family Family

6/10

Pleasant

16 Apr 2026

Rebecca

The location was great. The elevators are slow. The building needs upkeep.

8/10

Excellent

16 Apr 2026

Jesse

Ran the gf filter on the room service menu, 4 items popped up. Ordered from the items listed and the burger bun and fries were indeed not gluten free. The lobby was also egregiously warm for no reason. Carlos the bell hop was incredible though! Give that man a raise immediately. Bartenders were excellent and front desk staff were very friendly and helpful. After we checked out and left our bags with Carlos while walking around before our flight, we needed a card for the downstairs bathroom, the clerks had several guests in line and so I saw the manager talking with another staff member, stood in front of him for what felt like 2+ minutes waiting for them to finish and he didn’t even look at me - felt like he knew I needed something but didn’t want to be helpful. Went back to the other side and had to grab a clerks attention to ask for a bathroom card and she magically double tasked and got me one while checking in multiple families.

Friends

10/10

Exceptional

16 Apr 2026

Lacey

Excellent location within 10-20 minutes walking distance of several major NYC attractions: Times Square, Bryant Park, Madison Square Garden and more. Rooms were clean, comfortable and staff was friendly and helpful for all your needs during your stay! Affordable as well.

Self

10/10

Exceptional

15 Apr 2026

Dora

Loved our room had the city view and it was very beautiful. The bed was very spacious and comfortable & the room was cleaned and fresh towels every day. Walking distance and subway connections were convenient. Would definitely stay again

10/10

Exceptional

15 Apr 2026

Devon

The assistant FO manger Alysse was so quick to accommodate my request and was so kind and funny!

Friends

10/10

Exceptional

14 Apr 2026

Erin

Wonderful staff. Great amenities. Be aware the elevators took forever and the line can get long. Beautiful clean rooms.

Partner

2/10

Poor

14 Apr 2026

ARUN

Staff were good property is run down

Self

10/10

Exceptional

14 Apr 2026

Tambra

Yes

10/10

Exceptional

14 Apr 2026

Jackie

Person checking us in was amazing. Upgraded our room and sent us off with snacks. Everyone was super nice

8/10

Excellent

14 Apr 2026

Tina

Small room but great for a “home base” to sleep. The room was clean.

8/10

Excellent

14 Apr 2026

Trudy

The food was just ok. There was a mechanical humming that was loud enough to wake me up at 2:30 am. It occurred periodically during my stay.

Self

10/10

Exceptional

14 Apr 2026

Xochitl

Friendly staff, very clean.

6/10

Pleasant

13 Apr 2026

Neyshia

At check in, the system had been down for 2 hours and they were not able to check in any guests and did not have another plan but to keep waiting. After an additional 30 mins they started checking in the guests manually. The staff was very pleasant and tried to accommodate peoples needs (like holding people’s bags in a locked space, offering bottles water, etc) but this should not take 2.5 hrs to figure out? The room was fine, there were stains on the wall and showed signs of wear and tear. Walls are thin, can clearly hear the people talking on adjacent rooms and hallway. Overall it was fine, but would not return.

10/10

Exceptional

12 Apr 2026

Ebony

This location is within close proximity to times square. Everything was just a short walk away. The cookies are always nice and warm at Double Tree just not this location. They were hard and cold unless you asked fpr them to be warm then you would have to wait for them to bake. Other than that I would recommend.

Family

8/10

Excellent

12 Apr 2026

Anna

Staff were organized despite the temporary system outage. They offered us their signature cookies when we checked in which is always a win in my book :) The man responsible for parking cars was always accommodating when we needed our car during the trip and he gave us plenty of water bottles before we left. The room was small- as expected in a large city like NY, but very cozy. My only critique is that the shower made a loud vibrating sound every so often when I turned the heat up. Otherwise, the shower worked well.

Partner

6/10

Pleasant

12 Apr 2026

Burhan

The location is great but the hotel has very few lifts - a lot of wait time for lifts. It was too busy when we went and it appeared to lack good service.

Family_with_children

8/10

Excellent

11 Apr 2026

Zachary

Room clean. Staff friendly. Complimentary toothbrush and toothpaste was appreciated. Wake up call was prompt. Premium city view was very nice. Long lines for elevator. Also, one elevator is closed for long periods. They must not have a back of house elevator so the alternative is blocking one from public use. Would stay again. Maybe not so high up.

10/10

Exceptional

10 Apr 2026

Keerthi

Yes it is

Friends_and_family Friends

10/10

Exceptional

10 Apr 2026

Sara

Rooms are SMALL! Practically lived out of my suite case for 3 days but it was over fine. Need WiFi in the building. Rooftop bar has nice view. 21 and over only tho. Location perfect to time square and tourist spots

Family_with_children

6/10

Pleasant

10 Apr 2026

Chris

Small rooms. Elevators congested at times, roo

10/10

Exceptional

10 Apr 2026

Melodie

Wasn't must amenities that i was aware of but the warm chocolate cookie was amazing. The remote to the tv am was acting up but other than that we had a great stay

Family_with_children

6/10

Pleasant

10 Apr 2026

michael

Rooms are very old and needs to be remodeled. Took for ever to get an elevator. Anytime you took a shower or any other rooms took a shower the pipes in our room would make a loud vibrating noise that would go on for 1520 minutes at a time

6/10

Pleasant

09 Apr 2026

Malcolm

Water was not very hot and even though I asked they did not top up the shower gel

Self

10/10

Exceptional

09 Apr 2026

Megan

The room was nice and clean, and housekeeping was good! Reasonable price for a great location in NYC. Ask the front desk for water and cookies :)

Partner

10/10

Exceptional

09 Apr 2026

Lauren

Check-in with Daniel was so professional and easy and welcoming!

4/10

Poor

08 Apr 2026

Teresa

The room was adequate, but the refrigerator did not work, could not find a working ice maker . Cleaning staff did not replenish coffee or toilet paper and some of the staff were rude .

Family

10/10

Exceptional

07 Apr 2026

Karla

Because of the way the bathroom is built, a large puddle of water forms on the floor.

Friends

8/10

Excellent

07 Apr 2026

Philip

The room had an amazing sized bed and a clean bathroom. Good central location, close to Times Square.

Partner

10/10

Exceptional

07 Apr 2026

Maria Eugenia

Fatima is great! She helped us in a very professional and compassionate. The best employee!!!

Friends_and_family Family

10/10

Exceptional

07 Apr 2026

Joan

Staff were very helpful with questions we had during our stay!

Friends_and_family Family

4/10

Poor

07 Apr 2026

Lauren

Staff were great, but the bathrooms and elevators left a lot to be desired. The faucets shook and made loud sounds when on. We woke up several times due to our neighbors showers. You’d wait 10 minutes to get on an elevator.

10/10

Exceptional

06 Apr 2026

Jenienne

My stay is always great! The staff is amazing, personable, friendly and helpful!

Family

6/10

Pleasant

06 Apr 2026

Marla

The lobby is dark and crowded. The glass on the front door was shattered.

Self

6/10

Pleasant

06 Apr 2026

Sharmin

Not as clean as expected. Very loud

Self

10/10

Exceptional

05 Apr 2026

Jill

I had a pleasant experience at the hotel. The staff members were very friendly. The hotel had a nice rooftop bar with great views of that city. And bonus - it’s in walking distance to Madison Square Garden.

Friends

10/10

Exceptional

05 Apr 2026

Courtney

great property. great location

Self

8/10

Excellent

05 Apr 2026

DuQuesa

Allow for extra time to take the elevator down to the lobby for check out. The check in process was easy and seamless.

Family

10/10

Exceptional

05 Apr 2026

Trissi

Property was clean and quiet. I slept very well.

Friends

4/10

Poor

04 Apr 2026

Daniel Brandon

This location won't uphold the standards of other double tree locations. They dont offer cookies for kids, or water for the family. If they did, they dont buy enough for all guests because we never recieved any, and when asked they had none. The gym was worn down and dirty, and had no waters available.
The alcohol is twice as expensive as other locations as well. And the internet is extremely slow, regardless of payment option or not.
The only good about this double tree is the comforters and pillows which are true to thhe standard. I always book double tree and this is the first time I regretted it. I may have to reconsider my options next time.

Family_with_children

10/10

Exceptional

04 Apr 2026

Stephanie

Every staff member was so friendly and helpful! From housekeeping, valet, front desk, bar staff, and bell men. Wonderful experience!

Friends_and_family Family

8/10

Excellent

03 Apr 2026

Barbara

Yes

10/10

Exceptional

02 Apr 2026

Aines

Was a perfect place to stay for my birthday love everything about it I’ll return soon

Partner

10/10

Exceptional

01 Apr 2026

Krishnavi

Amazing staff, very friendly and kind. Made the stay feel enjoyable.

Family

10/10

Exceptional

31 Mar 2026

Samantha

The hotel was very clean. The staff was very friendly and helpful.

Family

8/10

Excellent

31 Mar 2026

Jessica

STAFF IS AWESOME!!! Ppl in hospitality should come to DT West for training.
Safe, clean and accommodating for a great price.
Don’t skip.

2/10

Poor

30 Mar 2026

David

The staff is extremely rude. I paid for a night at the hotel. They refused to check me in and kept me at reception for over two hours. And then they refused to refund my money!!! This is the worst service I've ever had in my life.

10/10

Exceptional

28 Mar 2026

Ana

Excellent location. Sound proof rooms. Friendly staff. One of the best experiences in the city

Partner

4/10

Poor

28 Mar 2026

Ilene

too expensive in restaurant. ran out of coffee at breakfast .
many problems with TV in room. only worked for a couple of hours for one day. Maintenance man came once and said her would return. We stayed for 4 days without the use of a TV set in Rm 2111. I should have gotten a credit on my room charges for no TV service. Two of the four small elevators were out of serve at different times. Had trouble getting into elevator to the first floor with luggage to leave hotel. Many folks had the same problem. Finally went up on the elevator to go
down.Hilton needs to terminate this hotel from their hotel system.

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

Christopher

Clean great staff

10/10

Exceptional

27 Mar 2026

BARBARA

Our stay was truly wonderful. While the rooms are on the smaller side, the exceptional attention and kindness of the staff make the entire experience feel grand.

A special shout-out to Fatima, who truly made our stay memorable. She is incredibly kind and embodies outstanding customer service. Every time we walked through the entrance, she greeted us with a warm smile and made a genuine effort to say hello.

All of the staff were great, but Fatima truly stood out.

Family_with_children

10/10

Exceptional

26 Mar 2026

Jaidev

Breakfast was great! Cookies were amazing yiu can get it from the frontdesk. Bar on the top floor was nice with good views

10/10

Exceptional

25 Mar 2026

Diana

Space was convenient and eirked well for the time i was in NYC

8/10

Excellent

25 Mar 2026

Bersabel

I am very happy the staff are amazing and very accommodating. The only issue is space. The room is very small.

Family

8/10

Excellent

25 Mar 2026

Tizoc

Clean room & staff was friendly. Hall was a little small. Would stay again

Family_with_children

2/10

Poor

25 Mar 2026

Mary

Unfriendly staff. My first room had the door handle to the hotel room hanging off, when I asked for a different room staff rolled their eyes, gave me a hard time and then told me they don’t know when they could get me an “appropriate room for my needs”. All I was asking for was a hotel room door that locked and had the handle attached…

Self

8/10

Excellent

24 Mar 2026

Arun

Location is very convenient! Coffee shops, restaurants and 711 close by! 5 minutes walk to Times Square. The check in was fast! Expect a bit of crowd on the weekends. The room was small but cozy and comfortable. Free cookies and water upon check in which was fab! Overall 8/10

10/10

Exceptional

24 Mar 2026

Aileigh

Everything was amazing

Friends

10/10

Exceptional

23 Mar 2026

Jamie

Wonderful staff

Friends_and_family Family

8/10

Excellent

23 Mar 2026

farah

Good

8/10

Excellent

22 Mar 2026

Wesly

The property was clean and well kept. The amenities were great, and the front desk worker Grace was an amazing help. Some things in the hotel don’t work properly, like hot water and ac, but just talk to the staff and they’ll be able to help you easily

6/10

Pleasant

22 Mar 2026

Brendan

Overall great but the elevators are really an issue given you have 37 floors. It would be so much better for guests if each elevators shaft only services specific floors. By the time you get to floor 25 the elevator is full and then you stop at at least 7 more floors with no need to stop since it’s full. If the elevators services specific floors then you don’t have to worry about stopping at every single floor. Understanding there is a bar and club, I would say at some point 1 elevator should then be used for the top floor between certain hours. Overall the elevators were the absolute WORST part. Fix that.

Friends

4/10

Poor

22 Mar 2026

Keith

Average hotel. Nothing special. No parking.

6/10

Pleasant

22 Mar 2026

Tara

The room was clean and the bed was comfortable but they gave us the wrong room when we first got there after it took forever to get the elevator to the 30th floor. We had to go back downstairs and correct it and move all of our stuff to the correct room. The elevators are very small and they blocked 2/4 of them off for the rooftop bar so it was inconvenient.

Partner

8/10

Excellent

22 Mar 2026

Eilanit

Bhg

8/10

Excellent

21 Mar 2026

Richard

Clean room

Partner

6/10

Pleasant

21 Mar 2026

Amy

Rooms are tiny. We were not given the king bed room we reserved and the two double beds made the room cramped. There are not enough elevators to handle the demand.

Partner

6/10

Pleasant

21 Mar 2026

Nathaly

The hotel is in a great location and the staff is friendly. The AC in my room didn’t work and the rooms were small and very dark.
The biggest issue, was the elevator wait time. Sometimes to get to my room I had to wait 30 min, and the concierge would suggest we use the stairs. Sometimes not all the elevators would be available since the staff uses the same elevators for service.

Family

10/10

Exceptional

20 Mar 2026

Karlene

Clean room. Location

Self

6/10

Pleasant

19 Mar 2026

Ray

Staff were friendly, service was inconsistent and property overdue for a refurbishment.

Friends

4/10

Poor

18 Mar 2026

Anatoliy

Solid 2 star experience.

In no universe this is 4 stars hotel.

All the bad things you read about this place are true. Long elevator waits, tiny, dinky rooms with peeling wallpaper and no soundproofing of any kind, no room for more than one suitcase, clothes storage is lacking. Definitely too small for 4. Think cruise cabin, only smaller.

Soundproofing is terrible. You hear every elevator \"ding\" when it arrives. And of course every person who had a good time out on the town talking loudly when they get back at 1 am. And from what I see, all rooms will hear it, they managed to make all rooms to be close to the elevators.

Staff at the rooftop bar is plain rude.

Family

10/10

Exceptional

18 Mar 2026

James

Great location and stay in the city

Partner

4/10

Poor

17 Mar 2026

Claudine

j'ai du appeler 3 fois pour qu'il vienne faire fonctionné la télé j'ai manquer presque tout les oscar car la télé gelait il en venu trois ou quatre fois pour réglé le problème, autre problème ma lampe de bureau changeait tout seule d'intensité jusqu'à ce fermée et réouvrir j'ai lui ai demandé enfin de compte de la débranché pour finir ;le systhème centrale pour le chauffage et l'air était hyper broulliant beaucoup de bruit

Self

8/10

Excellent

17 Mar 2026

Danielle

The rooms were very basic and no clock however they want a big deal for us. It was a 11 min walk to Times Square, lots of food options close by (walking distance) staff were fantastic (bonus for free great cookies!)

Family_with_children

6/10

Pleasant

17 Mar 2026

Ana

Les chambres sont tres basic…

Family

4/10

Poor

16 Mar 2026

Emmanuella

The sink in my room wouldn’t drain; and there were stains that looked like blood on the blanket.