Name: Holiday Inn New York City Times Square
Address: 585 8Th Avenue, New York, 10018, US

Holiday Inn New York City Times Square

New York Area - NY · United States

100 reviews shown

8/10

Excellent

20 Jul 2026

Michael

This wood be a excellent place to stay if not for the public space in the front that seems to be a gathering spot for NY's challenged community. Security was ever present and I had no problems when entering. Location is ideal for city stay and the price was right.

2/10

Poor

20 Jul 2026

Takeia

The AC didn’t work in the middle of July. Can you imagine how hot that was

Friends

10/10

Exceptional

20 Jul 2026

Lisa

great location friendly staff

Family_with_children

8/10

Excellent

18 Jul 2026

Leizl

Near the tourist attractions but the aircon in oir room was not cold we have to leave the window close to make it a little colder.

Family_with_children

4/10

Poor

17 Jul 2026

ulka

Too much congested rooms that couldn’t even walk . Very small rooms

Partner

4/10

Poor

17 Jul 2026

Sakshi

I switched rooms due to WiFi issues. I left behind my Kindle in my previous room, and the staff couldnt find it. Very suspicious that the kindle i left behind in a small room was nowhere to be found.

6/10

Pleasant

17 Jul 2026

Shiyal

Staff was helpful.

Family

8/10

Excellent

15 Jul 2026

ALMA

Excelent location, very clean, nice staff. The only problem was waiting time to take elevator.

Family_with_children

8/10

Excellent

13 Jul 2026

Sonia

The outside of the hotel was a little sketchy but the inside was clean and the staff was amazing. I felt very safe. The room was clean . The hallway and the bathroom was small but it was very nice. I wad shocked that they had Dove products in the bathroom but loved it. Overall it was a good stay. Parking wad another issue but I lucked out. I would stay their again.

Friends_and_family Friends

8/10

Excellent

12 Jul 2026

Gary K

Good location. Clean rooms and very nice staff. The only problem we had was the wait for the elevator everyday.

Family

6/10

Pleasant

12 Jul 2026

Jennifer

The elevator took forever to go up or down and no one wanted to make room for other people that wanted to get on.

Also, I felt my vehicle was being held hostage for the amount of days I was in the city at 85.00 us a day, couldn’t do all my site seeing I had planned.

But all in all it was ok

Family_with_children

6/10

Pleasant

11 Jul 2026

Allyson

This hotel was just an average hotel. The beds are a little short but it was clean. It wasn’t the best hotel but it wasn’t the worst.

Friends_and_family Friends

2/10

Poor

10 Jul 2026

Alexie

Filing complaint

Partner

8/10

Excellent

09 Jul 2026

Muhammad Usama

Great location though the park upfront can be quite dodgy at night. Cleaning was good though property is wearing down quite quickly. Lift takes an eternity to arrive. Staff was friendly and helpful.

Self

10/10

Exceptional

08 Jul 2026

Elizabeth

10/10

Exceptional

08 Jul 2026

Gladys

First time to New York and luckily the staff there was the only one that was friendly in my five days of traveling through New York and New Jersey so thank you thank you for having a pleasant staff at your beautiful location, sincerely
Gladys Anleu

Family

4/10

Poor

08 Jul 2026

Kumara swamy

The size of the Room is very small.
Room rent is very high.
Breakfast should be included, not to be charged additional.
Waiting time for the elevator was too much.
Refrigerator was not working, later it was replaced.

Family_with_children

10/10

Exceptional

07 Jul 2026

Julie

Love the location of hotel! I took the bus into the city this trip and it was the best! Quick check in and check out and staff are great! I love the bakery in next buidling too!

Family_with_children

2/10

Poor

06 Jul 2026

Yixiang

After checking in, I found that the shower head was broken and would fall off if touched. I called the front desk, and maintenance repaired it. I was told it was ready to use.
When I tried to shower, I touched the shower head and discovered it had been fixed with super glue. The glue got on my hand and would not come off. No one warned me that adhesive had been used or that it might not have cured.
I called the front desk again and asked for the Manager on Duty. Instead, I spoke with someone who identified himself only as the “person in charge.” He refused to come to my room and told me to come downstairs. I showed him the glue on my hand, but aside from saying “sorry,” he offered no real help.
Feeling I had no support from the hotel, I contacted IHG Customer Care and was told someone would come that evening to help remove the glue and either fix the shower properly or move me to another room. No one ever came, and I was unable to shower that night.
The next morning, maintenance finally repaired the shower correctly. Later, the front desk manager called and reduced the issue to “the shower head was broken and has now been fixed,” then offered $50 because I had contacted IHG. That completely missed the real problem: the failed repair, the glue on my hand, and the lack of overnight assistance.
Things break in hotels. What matters is how they respond. Unfortunately, this hotel failed at every step.

Self

6/10

Pleasant

26 Jun 2026

Alexis

Overall the stay was good. The elevator was slow and extremely small and if you’re looking close enough, you can see that the finishes on the room were either rushed or cheaply done. However, the room was clean but pretty small and staff was very friendly.

Family_with_children

8/10

Excellent

26 Jun 2026

IANITO

Bien

Family

6/10

Pleasant

23 Jun 2026

Christopher

The rooms were as small as I’ve ever seen. The Hotel is not in the best area and made you feel uncomfortable going and coming. Will definitely never stay there again!

10/10

Exceptional

23 Jun 2026

Jason

The hotel was clean, every single member of the staff is and was incredibly kind and helpful. Highly recommend!

Self

6/10

Pleasant

22 Jun 2026

Migdalia

The rooms was good and the inside of the building. The drug and hanging out in front of the entrance is not a great look. It smell and I didn’t feel safe that you let people hang out in the front. My grandchild was with me and she was scared. The entrance should be private for guest only

Family_with_children

10/10

Exceptional

22 Jun 2026

Maricris Acop

Always clean whenever we come back

Family_with_children

10/10

Exceptional

21 Jun 2026

Angela

Great location. Clean.

10/10

Exceptional

20 Jun 2026

Jennifer

There was some sort of flood on our floor. X3 loud machines outside room, gone next day but were extremely noisy

8/10

Excellent

17 Jun 2026

Mary

The hotel was clean and employees very good.
The only problem inside hotel was the fact there were 36 floors with 8 rooms on each floor with TWO elevator cars!!! Rush hour was a nightmare of “wait”!!
The other issue is the property in front of hotel . It’s an area you have to walk thru to get into hotel. The area is a spot where homeless and hooligans use as a resting place. It’s definitely off putting.

Family

8/10

Excellent

14 Jun 2026

Coriander

Rooms are small but location is fantastic. Elevators are small and slow but staff was great. We’d stay again.

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Melody

Conveniently located
Super nice staff
Rooms are small but clean

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Jocelyn Beatriz Lopez

Clean and close to everything

Family

4/10

Poor

06 Jun 2026

Stephanie

Small rooms nice location high cost

Family

2/10

Poor

06 Jun 2026

Robin

We were without water for over 24 hours. I understand things happen but we

6/10

Pleasant

02 Jun 2026

Destinee

The pictures make the room look spacious, but keep in mind this is New York. The rooms are pretty small and we had to ask the staff multiple times to provide clean blankets as ours were stained and for towels as there were three of us in the room and only enough towels were provided for two people. Once they cleaned the room they didn’t leave any towels for us so we had to go get some.

Friends

10/10

Exceptional

27 May 2026

Paula

Good

10/10

Exceptional

24 May 2026

Brian

I like like the hotel. Staff was very nice. However the front of the hotel has benches that seemed to attract a lot of unruly loiterers. They have security guards outside for this reason it appears. Also. Be sure to get a lower floor as there are only 2 elevators and upper floors wait awhile for elevators.

Family_with_children

8/10

Excellent

22 May 2026

Ronald

The hotel room was very nice — clean, comfortable, and relatively newly refurbished. The room included a Keurig coffee Ian’s a small fridge. There also was an iron and ironing board.

The bathroom had a convenient shower stall with a grab bar and good water pressure. The bathroom vanity had plenty of room for toiletries.

The hotel lobby is a problem. When I first entered the lobby, I thought the hotel would be a disaster. I had booked a room at the last minute when my flight was canceled late that night. But I was pleasantly surprised when I saw the room.

Self

8/10

Excellent

22 May 2026

Shangling

The overnight front desk agent, Sohan (I believe this is his name) is attentive and excellent.

I would have given 5 stars except house keeping walked in on me at 1045am (15 min before check out) so I was naked.

Otherwise this is an amazing property for the price and I recommend it wholeheartedly

Self

2/10

Poor

22 May 2026

Audrey Hwaok

The hotel receptionist service was terrible. I requested the staff her to call a yellow cab for the Laguadia airport, but she called instead a private van. The van driver charged me $103 way too much than usual fare although the staff told me the fare is flat $64. I am not talking about money, I am very upset about the way they deceived me. She did not call a yellow cab as I requested. The private van driver charged me too much fare. I often go to new york city and already know the usual taxi fare to the airport. The $103 is a ridiculous fare amount. I and my family and my friends aren't going to stay in Holiday Inn in the future.

4/10

Poor

18 May 2026

Jessica

There is no luggage cards
There is no parking
There is nowhere to store your luggage
Rooms are tiny

Family_with_children

10/10

Exceptional

17 May 2026

Frances

Check in and out was super easy!

Friends

8/10

Excellent

17 May 2026

Justin

Staff was helpful always willing to help and provide assistance whenever requested. The hotel was older, you could tell, but maintained to a state that was adequate considering the property age and frequency of use.

I was disappointed with the elevator speed and availability, even at more non-peak times. We’d have to wait upwards of 20 minutes to get on and get a ride down to the lobby from our floor; not at all conducive for those with mobility issues or anyone staying on maybe floor 10 and above.

Also, housekeeping schedules were extremely inconsistent and seemingly forgetful with duties. We had to call the front desk daily to get towels, have the trash emptied, etc. as items were either missed or forgotten all together when they made their rounds.

Family

8/10

Excellent

16 May 2026

Judith

Although the rooms were functional and pleasant, the front of the hotel is a public park where non-guests can hang out, play music, smoke (which they are not supposed to do), giving the entrance a very seedy appearance. Fortunately there is always a security guard standing by. There are only 2 elevators for 30 plus floors and it \"dings\" at every floor. Also, our room's air conditioning was very loud.

Friends_and_family Friends

10/10

Exceptional

13 May 2026

Espana

Le puse 5 estrellas x que está barato, practico céntrico la recepción bien solo la chica de seguridad un poco ruda pero pues igual así tiene q portarse por que pues hay mucha gente tiene q ponerse exigente muy conveniente ubicación me gustó mucho me tocó una vista increíble

8/10

Excellent

12 May 2026

Daniel

For the price, it was exactly what I expected. The room next door was loud late at night, and I wish the staff would have noticed and said something to those guests.
The entrance to the hotel could be cleaned up. There were a lot of people loitering there and it could be intimidating to some guests, especially older ones.

Self

8/10

Excellent

12 May 2026

Allison

The room was very clean and beds were comfortable. The beds are a little short though, my son's feet hung off the bed. The location is great, it's near several places to eat, the subway, and just a short walk to Time Square and to see a Broadway play. There were benches and places to sit right in front of the hotel and there were always people sitting out there that were not guests of the hotel and were a little sketchy but there was always a security guard standing out there so I didn't feel unsafe. I would stay here again.

Family

10/10

Exceptional

11 May 2026

Anthony

Solid Hotel, outside could be cleaner with less solicitors

Self

10/10

Exceptional

10 May 2026

Dennis

Clean room

Friends_and_family Family

6/10

Pleasant

09 May 2026

Monika

The room was very small, the blow dryer was on its last leg, breakfast did not have enough choices and was not stocked well, also needed more washcloths.

Friends

10/10

Exceptional

08 May 2026

Jenifer

Good location

Partner

2/10

Poor

08 May 2026

Tianzhi

Very noisy. Can’t sleep at all.

6/10

Pleasant

05 May 2026

Donnie

The place is an absolute joke for what I had to pay for it. Ice machines didn’t work. I had to go up and down floors looking for one that did there’s only two elevators that serviced the place and it has like 30 floors. Would never stay here again.

10/10

Exceptional

05 May 2026

Marvin

Buena limoieza

Family

10/10

Exceptional

05 May 2026

ayohnna

Nice priced hotel especially since in right in the middle of everything Times Square. Friendly staff, front desk team are phenomenal wished I would’ve got there names to give them a shoutout! Will be back in July!!

Family_with_children

2/10

Poor

04 May 2026

Toni

We arrived at Holiday inn New York Manhattan on April 27th and checked out on April 30th. Our room number was 3404. Me and my granddaughter we departure it she went back to Detroit and I went back to Florida after a few days later she realized that she had a lot of spots all over her body so as Monday she had to wait and make a doctor appointment to see what was going on with her body. After making her doctor appointment Monday the doctor told her that she had bed bugs. We reached out to Holiday inn but they never did answer their phone and we read the reviews of Holiday inn yes it have been bed bugs in that hotel.

Family

10/10

Exceptional

04 May 2026

William

Exactly what you need for a trip to NY close to port authority station for ease of getting everywhere you need and just across from Berlina cafe and pizza 👌 really worth a try the food is really good 👍

Family

10/10

Exceptional

04 May 2026

Ava

Great place. Will stay there again.

8/10

Excellent

02 May 2026

Deborah

The hotel is very convenient it was clean and the staff was nice and helpful.

Friends

6/10

Pleasant

01 May 2026

Emilio

Two elevators are not enough.

Partner

10/10

Exceptional

01 May 2026

Shreya

Staff was very helpful, welcoming and the bag drop facility wirh early check in and late checkout was all very well appreciated and useful.

Friends

10/10

Exceptional

01 May 2026

Peter

Spacious regularly cleaned rooms. Nice buffet breakfast

Self

8/10

Excellent

01 May 2026

djuana

I like the place for my first time visiting New York. Although everything I was expecting to be in the hotel room was not there. I would have wanted a microwave inside the room so people like myself can warm or heat up the food. Other then that it was nice and it had everything else I wanted.

8/10

Excellent

30 Apr 2026

Linda

The only problem was having to ask for towels a few times

Friends_and_family Family

2/10

Poor

29 Apr 2026

Joleen

Some of the staff were very rude & I still didn’t receive my deposit fee back I stayed at a hotel 2 days later & received my payment already but not from this hotel

Friends_and_family Family

10/10

Exceptional

29 Apr 2026

Leanne

After spending one night in an awful 'luxury' apartment in the Bronx the Holiday Inn was an oasis of calm, cleanliness and safe electrical sockets!
The room was clean and comfortable with all the expected amenities included - coffee machine, iron, ironing board etc.

We didn't try the buffet breakfast but it looked really nice and fresh. We did eat several times in Latitude, the restaurant there and the food was really good, the staff were great too.

It's a good location within easy walking distance of a subway and they'll let you store your luggage before check in and after check out if you need to. There can be a bit of a wait for the elevator at certain times of day but that didn't bother us too much.

All in all we had a great stay and would return if visiting NYC again.

Friends

6/10

Pleasant

28 Apr 2026

Joshua

Bed didn’t feel like a king sized bed

10/10

Exceptional

28 Apr 2026

Iveta

Great stay overall — comfortable, good location, everything smooth. Only thing missing? More coffee, please 🙂☕️

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

Tyler

The location is fantastic and everything is in reach.

Family

8/10

Excellent

26 Apr 2026

Nancy

The shower floor has no skid resistant mat or sticky items. No bags in the trash cans. Could not get the room warmer after walking all day in the cold and rain. Lobby was always over crowded and suitcases every where. Elevator was always crowded no matter when we took it. Being charged so much extra for breakfast is not good.The food wasn't HOT either. Very lukewarm if even that. We didn't use the cleaning, but asked for clean towels. She was very caring and gave us fresh towels. The handicap shower bar inside the shower, the covering was broken off. Silver metal round circle part. Needed more hooks for wet towels to dry.

Friends

6/10

Pleasant

26 Apr 2026

Lindsey

Tight space but it’s NY so I guess that’s what you get. Great location. Clean, just overall average. No major complaints but no shining compliments.

Family_with_children

10/10

Exceptional

26 Apr 2026

Flavia

Great location!
Only two elevators so it’s a line to get in but not bad

Self

10/10

Exceptional

26 Apr 2026

Marco

The property and room was very clean . Wes rates for 1 night . Good place for and very reasonable price.

Family_with_children

4/10

Poor

25 Apr 2026

Angela

No breakfast, barely a lobby with no bathroom, vending machine in the lobby did not work. Checked out around 11, tagged our luggage to be left while we walked the city before heading home and for some reason they left half my luggage in the lobby for hours, and the other half was put in a storage closet, so it was temporarily lost. Customer service was terrible.

Family_with_children

8/10

Excellent

25 Apr 2026

Jenny

Place is in a convenient area but not the safest place but it is bot the hotel's fault. Its really noisey and hard to get good night sleep.

Friends

10/10

Exceptional

25 Apr 2026

Chandy

Yes. To all questions.

10/10

Exceptional

23 Apr 2026

Lizbeth

Great location

Family_with_children

10/10

Exceptional

22 Apr 2026

Isis

Location it’s perfect

Friends

8/10

Excellent

22 Apr 2026

Chantelle

Great location. Staff was nice.

Friends

6/10

Pleasant

21 Apr 2026

IMENE

The location of the hotel is awesome. The room smaller than expected. The ice machine wasn't working and the coffee machine had to be replaced. I thought breakfast was included but it was not which is better because I saw what they were offering and it wasn't great. There are plenty of choices outside and nearby. I recommend the hotel for its location but otjer than that I would say I saw much better service.

Family

6/10

Pleasant

20 Apr 2026

Daunielle

Don’t like the public park out front of the hotel, smells like urine and poop!… bums hang outside smoking drugs and cigarettes…. Staff was very nice though!!! Not much they can do but the optics are very intimidating and hostile…. Rooms were very tight and small. I would not recommend our family of three only for a single person with a one night minimum…..

Friends_and_family Family

10/10

Exceptional

15 Apr 2026

Andrew

The staff was thoughtful and considerate.

10/10

Exceptional

14 Apr 2026

Jody

N/A

Friends

10/10

Exceptional

13 Apr 2026

Andrew Louis

This location is in the heart of the tourist spots in Manhattan. But somehow made my wife and I feel above the hustle and bustle and really kept us happy our entire time in New York.

Partner

10/10

Exceptional

13 Apr 2026

Dale

Hidden Gem:

Great location - next to subway, easy check in. Lobby is spacious, front desk staff is friendly and easy going. Room was clean, linens were fresh and clean.

If your focus is on in-room entertainment, the options are a little slim. The television is small and there is no access to any streaming services, nontheless it was adequate for my stay.

Overall, I would recommend and will definitely be returning.

Partner

10/10

Exceptional

13 Apr 2026

Cheryl

Staff extremely helpful friendly. Room was clean. Would stay again

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Crystal

Staff were amazing, friendly, and extremely helpful. Rooms and all main areas were super clean. Located walking distance from everywhere you could want to go. Would definitely stay here again if i had a bigger bed.

Only 2 things i would point out is the beds are small. At 5'6 my feet hung over the bottom of the double bed. And at the 23rd floor i would just say if you are sensitive to noises while sleeping try to book a room not road/street side because you will hear the city from high up.

Family_with_children

10/10

Exceptional

10 Apr 2026

JENNIFER

Rocky and the rest of the staff made our week. We went to celebrate my niece’s birthday and he surprised us by decorating our room. Everyone was friendly and the hotel was close to everything.

Friends_and_family Family

8/10

Excellent

10 Apr 2026

Jeffrey

The room had some minor plumbing issues that I repeatedly informed the front desk about, but they remained unresolved throughout my five-day stay. However, the room was thoroughly cleaned each day. I wasn’t told there was breakfast included in the room rate?

8/10

Excellent

09 Apr 2026

Marlene

Nice comfortable room.

Friends

10/10

Exceptional

07 Apr 2026

Amanda

The hotel was just amazing. The room was clean and well maintained throughout my stay. The staff was accommodating and the meals at the restaurant was well worth it all. Perfect location with lots of places to eat and tour around.

Family_with_children

4/10

Poor

02 Apr 2026

Michele

2 elevators for the hotel. If you are on a mid or lower floor, by the time the elevator gets to you it will be full. We were here during Christmas and the had 2 people at the front desk but generally only 1 person was assisting with check-in. So another long wait. If you stay here, just expect to wait for things.

Family

10/10

Exceptional

01 Apr 2026

Antionett

The hotel was warm and welcoming. The place was clean only a bit small.

8/10

Excellent

01 Apr 2026

Cynthia

Family

6/10

Pleasant

01 Apr 2026

Tyrone

They tried to charge me $24 for breakfast so I didn't eat at the hotel. I found a garage to park in that was close to the hotel.

8/10

Excellent

31 Mar 2026

Luis

Two elevators are not enough. Allowing any person in front of the hotel feels risky to the guests.

Partner

10/10

Exceptional

30 Mar 2026

Marc

Great location, lots of everything nearby.

10/10

Exceptional

28 Mar 2026

Felicia

Great! Close to everything, very clean and nice staff !!

Friends

2/10

Poor

27 Mar 2026

suzanne

The property does not employ a bell man. The property does not have carts to carry luggage. I had to get all my stuff out( family of five ) have them sit at the curb while I drove my car to get parked itself. I was told I cannot use my car during the entire stay- they would not accommodate any requests to use my car during the stay. The property allows smoking cigarettes and weed right in front of the building. The entire building stinks like weed. The front desk had one gentleman that was helpful and he was very kind. The other people
At the desk didn’t seem to care about our stay; the accommodations or helping us navigate the city and transportation. I would not recommend-

Family_with_children

6/10

Pleasant

26 Mar 2026

Stephanie

No kitchen a small refrigerator that kept freezing everything

Friends

10/10

Exceptional

24 Mar 2026

Harmit

Didn’t use the kitchen at all.