Name: Margaritaville Times Square
Address: 560 7th Ave, New York, 10018, US

Margaritaville Times Square

New York Area - NY · United States

100 reviews shown

4/10

Poor

10 Jul 2026

Yvette

A couple people was great but the rest were horrible. Had to stay because my original hotel was too hot. When my plane was delayed, the front desk wanted me to to charge 3 times that I originally paid.

Self

8/10

Excellent

10 Jul 2026

Ginger

The outdoor pool was too small and didn’t stay open long enough
The shower in our room didn’t have hot water and with the 2 knobs it was hard to figure out which way to turn which knob for different shower heads
Staff was super nice - our housekeeper was the sweetest girl she did a perfect job.

Family_with_children

8/10

Excellent

09 Jul 2026

Angela

Couldn’t ask for a better location in Times Square ! Elevators were very roomy and fast. The rooftop and other bar areas are really cool. The room was very clean and loved the beachy decor!

Family

8/10

Excellent

09 Jul 2026

Jennifer

Perfect location. All the Staff were helpful and friendly. The rooftop bar was great, beautiful views, but the bar service was slow. Our table server though was great. We arrived on a crowded day and the pool was filled with people (looked like a giant community bathtub) so we never used the pool. Disappointing considering that’s why we chose that hotel. The room was pretty and clean, the bed was comfortable, but limited drawer space and no closet. Our shower was a weird setup, looked like a gym shower, but maybe because it was a handicap bathroom. They give you bottled water which 110% appreciated and needed. A young woman checked on our room to see if we needed anything. She was the best. Overall, we would stay again. The location and the rooftop bar are what would bring us back.

Family

6/10

Pleasant

09 Jul 2026

Thomas

Location: Great. Rooms: comfortable and clean slightly small. Pool: nope. Ceramic tiles become grill plates for feet and hands. Staff: not capable of critical thinking skills (comonsense) . Great location, nice rooms, expect 20 min wait for elevators and incompetent staff.

Partner

8/10

Excellent

08 Jul 2026

Caroline

Happy with room condition and cleanliness service at pool and restaurant by pool was slow though they seemed to be short handed

Friends_and_family Family

8/10

Excellent

08 Jul 2026

Antonio

Great location…
Very basic services
Checkin on floor 7th (annoying)
Checkin time long after 3:00pm (they do not care about room on time)

Family

10/10

Exceptional

08 Jul 2026

Jody

Great location!

Friends

8/10

Excellent

08 Jul 2026

Shailynn

Overall the stay was good. My biggest issue was the elevator. It took forever to get on the elevator to go to different floors

Partner

8/10

Excellent

06 Jul 2026

Felicia

Staff extremely friendly. Only negative I can say is the rooms weren’t very cool. Of course, it was a heat wave. No room service while we were there. But it was fun to have a pool to cool off with and waiters who knew which drink to bring you before you even ordered.

Family_with_children

10/10

Exceptional

05 Jul 2026

Crystal

The pool was a perfect addition for the kids and super close to Times Square.

8/10

Excellent

03 Jul 2026

Nicholas

Hotel was nice, great location. Staff were ok. Room was super clean, and packages got brought to the room.
Breakfast was average and so was the pool bar area. Food could be better. I given 20 little packets of creamer for 1 coffee, seemed a little odd.
Views are great for people watching. I’d stay again as the price was reasonable for the area.

Family

10/10

Exceptional

03 Jul 2026

ken

Property was very well kept. Staff was super helpful and check in was great. Located in the midst of Times Square.

8/10

Excellent

02 Jul 2026

Masud

Great experience. I just didn't care for extra fees like operations fee at restaurants and resort fees. Otherwise great experience.

Family_with_children

6/10

Pleasant

02 Jul 2026

Jessica

Front Desk staff was Amazing. The restaurant left a lot to be desired, went down for breakfast our last morning there. The property is located right next to a “dispensary” so any time you stepped outside you were greeted by a very “distinctive” odor. Never were able to access the rooftop pool, tried several times. Keys never worked to get up there. Just gave up on that, so thought the “resort fee” was as a bit excessive. The location was great, hotel was clean and quiet.

Partner

10/10

Exceptional

02 Jul 2026

Clint

Great location, rooms were small but clean and comfortable

Partner

8/10

Excellent

01 Jul 2026

Dana Lee

Enjoyed our stay.

Partner

8/10

Excellent

30 Jun 2026

Yvonne

Rooms were clean and quiet, but small. The bar opens late and closes early, so much for 5 o’clock somewhere! The food was expensive and low quality. They seem to be out of a lot of things as well. Overall, the location was great.

Friends

10/10

Exceptional

29 Jun 2026

jorge

Family_with_children

10/10

Exceptional

29 Jun 2026

David

Great location right in time square! Clean room, nice and cool, great views, nice and updated, and loved room service. Loved it here!

Partner

10/10

Exceptional

29 Jun 2026

Timothy

Excellent location for theatre and for subway lines. Tight space in rooms, but thoughtfully designed. There could sometimes be a wait for elevators, but not a major problem.

Self

10/10

Exceptional

28 Jun 2026

Nathan

I liked it all

Partner

10/10

Exceptional

28 Jun 2026

RENE

If you want to be in Times Square, it’s the perfect location, but you surrounded by animals and people of low class the minute you step outside. My wife was almost assaulted the minute we walked outside to go to dinner. Again, I cannot emphasize on the animals that are literally right outside the time Square. I suggest you find on location uptown on the east side where is much safer and if you wanna go in and out from Times Square, you’re using an Uber

Partner

10/10

Exceptional

28 Jun 2026

Cheryl Linda

Fantastic location, extremely clean and well maintained, great staff, only comment would be to expand the choice on the breakfast menu..

Partner

10/10

Exceptional

28 Jun 2026

Amy

Went with 5 and 8 year old during summer. Having outdoor pool was so helpful to cool off in the afternooon and our girls LOVED it. Location also fantastic. Easy subway ride to most places. Went to multiple Broadway shows during evening (just walked over to TKTS booth during the day for discount tickets for the day of). Had a great time!

Family_with_children

10/10

Exceptional

28 Jun 2026

Malika

Nice , clean great location

Friends_and_family Friends

10/10

Exceptional

27 Jun 2026

Shannel

Perfect location

Family

10/10

Exceptional

27 Jun 2026

Colleen

Margaritaville is an ideal place to stay in Times Square near all the theaters and they do validate parking at a garage across the street which is very helpful in manhattan. The pool is small and usually crowded but if you’re lucky enough to find a quiet time it’s a fun little escape from the hustle and bustle of the city.

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Darby

It was a great hotel in an awesome location.

Partner

10/10

Exceptional

26 Jun 2026

Irma

Customer service at it’s best.

Family

8/10

Excellent

26 Jun 2026

Rachel

Karen who works mornings in the restaurant that served the free breakfast was very kind and helpful. Daniel I believe was another server that helped ease my anxiety about traveling through the city. :)

Self

8/10

Excellent

26 Jun 2026

Michael

1. Elevators are slow and overused because of non-guests going to the restaurants.

2. Pool is crowded...great for young kids, but not good for a lap swim unless you get lucky. No adult-only hours.

3. Staff is mostly great, but quality varies.

4. Location is both good and bad. Close to everything, but very crowded.

Self

6/10

Pleasant

26 Jun 2026

Jonathan

The hotel is a real conundrum

Pros
Nice spacious rooms
Good location same excellent roof terrace

Cons
Woefull breakfast and having to pick up vouchers every morning is a pain. Especially as it means having to use the lifts more.
Breakfast area feels and smells like a bowling alley in the 80s.
Lifts are slow and frequently get so backed up you have to wait for ages
No irons available in whole hotel!
Air con unit in room is extremely noisy, albeit very effective

Business

10/10

Exceptional

24 Jun 2026

LaQuana

Very friendly hotel staff and restaurant waitresses. I had a wonderful time and experience. I was given breakfast vouchers and a drink voucher which was unexpected:) My only issue was with a female bar tender who wore glasses. She did not have people skills or knowledge about the drink voucher. She provided me with the incorrect information. However, my waitress Amanda made my dining
experience a pleasant one!!

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Maxine

great place

10/10

Exceptional

24 Jun 2026

Jose Ramon

El hotel es super acogedor, la ubicación es perfecta. Nos encantó, volveríamos en un futuro.

Partner

4/10

Poor

24 Jun 2026

SEAN

Biggest complaint was the restaurant. I went for breakfast and stood waiting for someone to seat me for about 15 minutes. Finally someone across the restaurant waived me
Over and sat me. Took forever to get my food and coffee. Once I received my meal I never saw my waitress again. No warm up on my coffee. No check back to make sure everything was good. I saw her seat other customers and telling them it will be at least 10-15 minutes before someone can wait on them. I finally got up to find my waitress so I could pay and go back to my room. Very disappointed in the service and won’t be back to this hotel.

Partner

2/10

Poor

23 Jun 2026

Antonio

The worst place to stay

Self

10/10

Exceptional

23 Jun 2026

Monica

I can’t wait to go back

Family_with_children

10/10

Exceptional

22 Jun 2026

Constance

Clean everywhere

Family_with_children

10/10

Exceptional

21 Jun 2026

Raymond

Great location

2/10

Poor

21 Jun 2026

MARIO

I dont like nothing in this place

Partner

10/10

Exceptional

19 Jun 2026

Elizabeth

This was a great retreat right in the middle of Times Square. Clean hotel with restaurants, bars and a pool. Rooms were cute and comfortable. Had a coffee maker and free water. Bed was comfortable large, bathroom was clean. Room service came daily. Only cons are that the elevators can be slow at peak times. But you will have that anywhere with more than 10 floors. Did not run into a single unfriendly staff member.

Self

10/10

Exceptional

19 Jun 2026

Anne Marie

Hotel staff are extremely helpful and friendly

Family

10/10

Exceptional

19 Jun 2026

Susan

Great location, friendly people and very clean.

Partner

10/10

Exceptional

19 Jun 2026

Rediet

The experience the deluxe room is exceptional the only thing you need to work hire more people in breakfast time. The only have 2 servers we wait 30 minutes no

10/10

Exceptional

19 Jun 2026

RUBIA

All perfect

10/10

Exceptional

18 Jun 2026

Robin

For some reason my reservation was canceled but not by me. I had traveled with my daughter 12 hours that day and we just wanted some place cool to lay down. It took the workers a while to figure it out but they did find amd reinstate my reservation.

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Eyobe

It was an amazing hotel with great amenities and perfect location

Family_with_children

10/10

Exceptional

18 Jun 2026

Laurie

Very clean hotel with a fun vibe. Can’t beat the location!

Partner

10/10

Exceptional

17 Jun 2026

Annabella

First time in NYC. Really enjoyed our stay at this hotel. Great location. Easy walks to get around.
Nice, clean, comfortable and Great location! Would definitely recommend

Family_with_children

10/10

Exceptional

17 Jun 2026

ZBIGNIEW

Perfect

Family

6/10

Pleasant

17 Jun 2026

Tianchen

Quite and clean. But there is no door in shower, water spill out easily. Dislike the soap tray. the wet soap would stick to the bottom of tray, almost impossible to pick up and use.

Partner

10/10

Exceptional

17 Jun 2026

Charles

Great location! Nice bars

Partner

8/10

Excellent

16 Jun 2026

Twyla

Only negative comments was parking across the street. No help with my luggage to the Hotel. And my first day after a long travel, I was ready for a hot shower but the water was cold. Next day it (water) was fine.

Self

10/10

Exceptional

15 Jun 2026

Ryan

Place was beautiful and huge great party atomosphere

Partner

10/10

Exceptional

15 Jun 2026

Isabel

Staff was great and responsive

10/10

Exceptional

14 Jun 2026

Claribel

Location is great.

Family_with_children

10/10

Exceptional

14 Jun 2026

Chitra

Wonderful central location with upgraded rooms.

Family_with_children

8/10

Excellent

14 Jun 2026

Caytee

The stay at this hotel went great! The staff was very helpful and friendly. The hotel was near all attractions and you could see the ball drop from the hotel. The pool was small but nice. There is room service until midnight and the food is really good from there. No complaints!

Friends

10/10

Exceptional

14 Jun 2026

Marge

Everything was great! Really cool room, comfy bed. Everyone was super friendly and helpful. Would definitely stay her again.

2/10

Poor

12 Jun 2026

Stacy

Alarms going off at all hours. Felt very unsafe at all times

Family

10/10

Exceptional

12 Jun 2026

James Elliott Montgomery.

Very clean nice restaurant and outdoor space to relax and enjoy very good housekeeping

Family

10/10

Exceptional

12 Jun 2026

Patrick

Honestly I was a little embarrassed to tell people I was staying at a Margaritaville in New York City, but it turned out to be a great hotel. The location is central in Times Square, so extremely close to transit options. Additionally, the facility was very well-maintained and the pool area was nice. I'd highly recommend it!

Partner

6/10

Pleasant

12 Jun 2026

Kelly

I don't even know where to start...just don't expect much here.

10/10

Exceptional

11 Jun 2026

James

Tropical vibes in an urban setting with great location!

Partner

6/10

Pleasant

11 Jun 2026

Jennifer

Bottom line= would not stay here again.

Pros:
-location is the best part of this hotel, in the heart of Times Square, easy to walk or catch subways
-beds comfy
-free bottled water in room daily
-housekeeping cleaned bathrooms/trash daily
-cool views from the bar on floor 31 & by the pool
-price is reasonable

Cons:
-poor customer service
-upon check in our TV, outlets & half the lights did not work. Engineer was able to find several unplugged items & get TV & light working but not the outlets by the bed which made charging devices very difficult
-bathroom sink pipe leaked heavily & had to be fixed after pooling water on the floor
-shower drain was rusty
-shower had only a curtain, no door or raised edge, so water extended far into bathroom floor after even a quick shower
-cheap paper wristbands are given to wear the duration of the stay, although we did not & no one said anything about it
-pool very cold, even our kids who swim at home year round did not want to attempt it again after day 1

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Crystal

Clean room and windows

Friends

10/10

Exceptional

10 Jun 2026

Joshua

Clean room with amazing views from the 24th floor! AC worked like a charm.

Self

10/10

Exceptional

10 Jun 2026

Marcia

Staff was great. The only issue we had was one day we didn’t have hot water for our showers. It was working later that day.

Partner

10/10

Exceptional

09 Jun 2026

Juan ignacio

The restaurant food is bad. The rest of the hotel is great and very good value for your money.

Self

10/10

Exceptional

09 Jun 2026

Yael

Fantastic stay and the staff was lovely. Room service is not connected to the hotel so you have to place orders (vs charge the room) which is not a big deal but if the restaurant is very busy you have to contact them yourself (they sometimes won’t pick up if they’re too busy). Overall really enjoyed our stay and will comeback again

Family_with_children

10/10

Exceptional

09 Jun 2026

Erika

I was a little worried about the possible noise and worried for no reason! It was great

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Alexa

Clean room and nice pool!

Partner

10/10

Exceptional

07 Jun 2026

Richard

Location is excellent, easy access to the subway and close walking distance to plenty of fun shops and eats... Room was small but comfortable and had everything we needed... Staff was friendly and very helpful...

Family

6/10

Pleasant

07 Jun 2026

John

Rooms were minimal but to be expected in Manhattan. Cleanliness was lacking in the rooms. There was a small fire on the pool deck and fire extinguisher discharge everywhere. The main bar was subject to a sewer backup and subsequent smell. The food in the restaurant (breakfast) was not great quality. Overall, it was a disappointment. Not worth the cost. Location was excellent.

Partner

8/10

Excellent

07 Jun 2026

Ashley

Staff very helpful , Friendly, good food

10/10

Exceptional

06 Jun 2026

Chantal

A fun spot that gave such a different vibe than traditional New York! ! The rooftop pool is on the smaller side, but it’s a nice amenity and adds a great atmosphere to the experience. The food was really good — definitely a highlight — and the drinks delivered exactly what you’d hope for from a Margaritaville. All in all, solid value for what you get.

Family

10/10

Exceptional

06 Jun 2026

Joshua

Had an amazing time during our three day stay! The food was amazing. The staff at breakfast was so fun and welcoming! The room was small but comfortable with enough room to accommodate myself and my husband. We felt very safe and relaxed. It was close enough for us to visit all the main attractions and all the good food spots! Highly recommend!

Partner

8/10

Excellent

05 Jun 2026

ARLEEN

Parking lot is horrible; I have to paid 45.00 each time I take the car out of the lot it's not fear since in the hotel website shows free valet parking.

Business

8/10

Excellent

04 Jun 2026

Rebecca

Our stay was very nice. Two issues: We received a VIP benefit of a bottle of sparkling wine upon arrival. When I asked at the front desk, they said it was already in the refrigerator in our room. It wasn't, but they gave it to me at the front desk with two coupons for buy one get one free margaritas which was very nice of them. The amount of elevators they have for the floors of retail/restaurants which are open to the public and the amount of floors is not adequate at all. We had to wait multiple times in non peak hours for elevators with enough room. Also, there are no back elevators so you will sometimes have to make the choice of riding with commercial trash cans that smell or waiting for 1-3 more elevators. Would also be nice if they would have a hot tub to use year rounds.

Family

10/10

Exceptional

03 Jun 2026

Kimberly

From the moment my family and I arrived it was a 10 out of 10 stay. My room was clean smelled fresh and the bed was comfortable. The location and time Square was perfect. I would definitely stay here again.

Family

10/10

Exceptional

03 Jun 2026

Juana

Staff was super nice and helpful!! Would definitely stay here again

Family_with_children

10/10

Exceptional

02 Jun 2026

Eric

All good,

2/10

Poor

02 Jun 2026

Dunia

Worst customer service! Also you pay every time you pickup your car $60.00 and put it in the garage. We took our car out three times in one day and was charged $60.00 each time. Food was horrible.

Friends_and_family Friends

10/10

Exceptional

02 Jun 2026

AMISSA

Clean room

Friends

10/10

Exceptional

01 Jun 2026

Margarita

While we were disappointed that the weather was too cold to enjoy the pool and unfortunately experienced a lost personal item during our stay, Carlo in Guest Services made a lasting positive impression on our family. His kindness and outstanding hospitality went above and beyond our expectations. Thanks to Carlo, we enjoyed an incredible room with a breathtaking view that became the highlight of our trip and made my son's dream visit to New York City even more special. Carlo's genuine care, professionalism, and dedication to guests are a true asset to this hotel. We are incredibly grateful for everything he did and for the unforgettable memories he helped create. Thank you, Carlo!

Family_with_children

8/10

Excellent

01 Jun 2026

Kelly

The room was small as expected. They could have added a few more shelves & inserts on the wall to help compensate. The room was clean, we had to ask for everything we needed. They do not come to your room everyday for towels, garbage, etc. The staff was helpful when we needed something. This location does not have the concierge desk that helps with navigation and tickets like at other locations. We did not eat at any of their restaurants but have at others and they are good. The location is great for subway, restaurants, and shopping.

Family

10/10

Exceptional

01 Jun 2026

Michael

Very good for the price and location. Rooms a bit small but its NYC.

Self

10/10

Exceptional

01 Jun 2026

Sarah Lesley

Very clean room, maid service was brilliant, Restaurant the Margaritaville Restaurant & Tiki Bar, good food, ok service, cutlery was brought after food was served probably coz restaurant large and difficult to keep an overview of used tables. Very annoying young man working in the restaurant wanting to take our picture, and then charge for them, asked him to come back later, he came when we just got our food and even though he could see we just got it still wanted to talk to us and stop us from eating. Sent him away.
So happy we went on our last night up to the 5 o’clock Rooftop bar as views spectacular. Bar and used tables needed to have been kept cleaner, wasn’t enough staff maybe.
Great location, very quiet in our room on the 10th floor with the windows closed, loved all the sounds when we opened them.
Would stay again

Friends

8/10

Excellent

01 Jun 2026

Erin

My child left their headphones on the bed in the room and realized it after we were already in the lyft to the airport. I emailed the property and was told \"nothing was found in the room, I even checked with the housekeeping staff\". Other than the dishonest staff that now have a new pair of headphones, our stay was nice. Convenient to have meal options after a long day in the city.

8/10

Excellent

31 May 2026

Danielle

Rooms were clean, comfortable and well maintained. When conidering this hotel, know that there is a $50 per day resort fee applied. It is an outdoor pool, we were there when it was rainy and cold, really only 1 day we could use the pool. So it was $200 for about an hour in the pool. We tried to use both the rooftop bar and lobby bar multiple times, they were always closed(or no bartender or server around), even on a weekend. Frustrating it didn't really have a resort feel, when you have to pay the fee.

Friends_and_family Family

2/10

Poor

31 May 2026

Caryn

Good place to relieve your mind and do good stuff and walk around with and good customer service

10/10

Exceptional

31 May 2026

ben

Great location. Lovely to have outside pool. Great margaritas

Family_with_children