Name: Delta Hotels New York Times Square
Address: 340 West 40Th Street, New York, 10018, US

4/10

Poor

22 Jul 2026

Mark

This hotel is rundown for a Delta brand.

2/10

Poor

22 Jul 2026

Cantrell

Expedia Customer Relations,
I am writing to formally express my disappointment with my recent stay at Delta Hotels by Marriott New York Times Square and to request a partial reimbursement for the significant inconvenience and poor service I experienced.
Upon arrival, I was informed that my room would not be ready at the scheduled check-in time. I ultimately waited approximately two hours before I was able to check in. While I understand that operational issues can occur, I was extremely disappointed with how the situation was handled.
When I spoke with the manager Jazmin Quinonez (Operations Manager), I was told that the laundry delivery was late and that there was \"nothing they could do about it.\" The manager's attitude came across as dismissive, as well as unappologetic, there was no sincere apology or attempt to offer a meaningful solution. It was only after I expressed my frustration that I was offered a late checkout and access to the food pantry. Per Jazmin it was also stated\" since I booked with a third party and prepaid she could not offer me anything off of my room at the moment\".
Unfortunately, the food pantry was consistently understocked each evening, making that accommodation of little value and the late checkout was also no value to me as we had to check out for our return flight.
Also, once we were able to finally check in, to our dismay the elevators were not working properly so we had to wait 15 minutes or better just to get on the elevator to bring our

2/10

Poor

20 Jul 2026

Kevin

Lifts a nightmare be prepared for que’s and hope there isn’t an emergency!

Family

4/10

Poor

18 Jul 2026

Rebecca

The floor tiles in the room were cracked and peeling.
The steamer to iron did not work.

Friends

2/10

Poor

18 Jul 2026

Alassane

Was lied to by receptionist. Very deceiving by letting me know that I could continue my stay with the same rate as yesterday. Just to realize today that I have to renew my reservation. None of this was told to me yesterday. Just lied to.
Very very wrong

Family_with_children

10/10

Exceptional

16 Jul 2026

Feldman

Convenient location , clean hotel, issue with union protests but handled it well despite loud all night long noise they were able to move my room .

Self

4/10

Poor

16 Jul 2026

Badria

One of my requirements when booking hotels is to stay away from old bathrooms with tub and shower curtains. Based on the photos all the bathrooms looked super clean and freshly remodeled. When we receive the room, that was not the case. It was the old bathroom from 20 or 30 years ago with an old tub and classic shower curtain. Bathroom door would not close properly and the door had a whole in it. One of the beds were broken, bathroom was dirty, room was not vacuumed or mopped, Counter tops carried dust from days ago. Staffs were very nice and they did the best that they could, except the cleaning crew who are responsible for the rooms. Clearly unexpected from Marriott to be involve in misrepresentation through photos. Very much disappointing. Unfortunately, we forgot to take a few photos, but our room number was 2910 and I encourage the management to visit this room and compare the condition it with the photos listed online.

Family_with_children

4/10

Poor

15 Jul 2026

Tali

We arrived at 4:00 PM after a pool birthday party, but our room wasn't ready. We were told to come back in an hour, and we weren't the only guests waiting.
Unfortunately, we had a meeting followed by a show, so we had no time to change and had to attend both wearing the same clothes we wore to the pool party.
The next day, the valet service was just as disappointing. It took 2 hours to bring us our car. Overall, the delays and lack of organization made for a very frustrating experience.

Family

8/10

Excellent

13 Jul 2026

Jordan

Overall stay was good. Donavan was an amazing employee who really helped us and made us feel heard and seen. When we arrived originally we were told by another employee that check in was for 3 but may go to 3:30; we arrived at 9 am and pre checked in and left our bag at reception. I had to call reception at 4:30pm and ask if we were able to come back to check in they said no yet which we found a bit excessive considering it was already an hour past the time they originally said we could check in; all to say we ended up being able to check in at 5:30pm which I find unacceptable because we had dinner reservations and show reservations that we had to rush for because we only were able to check in 2.5 hours later then 3 pm (original check in time). Donavan was so nice that he gave us 4 free wine passes as well as complementary breakfast up to $100; which we were very appreciative of but still disappointed that it was so chaotic and unorganized for us to check in and it is as if the staff does not talk to each other. Would return potentially.

Friends

10/10

Exceptional

13 Jul 2026

Monique

The room was very clean and the customer service was great. Donovan assisted and was accommodating regarding the protestors outside the hotel. I would stay again and recommend as well.

Partner

10/10

Exceptional

05 Jul 2026

marjorie

Good location. Roomy for a city hotel. Comfy beds, decent shower.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Shaista

Great experience

Family_with_children

10/10

Exceptional

03 Jul 2026

Vijay

We had a wonderful stay at this hotel. The rooms were clean, spacious, and very comfortable, with all the amenities we needed. The staff were friendly, professional, and always willing to help with any questions or requests.We especially appreciated the smooth check-in process and the excellent customer service throughout our stay.We look forward to staying here again in the future.We would definitely recommend this hotel to families, couples, and anyone looking for a comfortable and enjoyable experience.

Family_with_children

8/10

Excellent

01 Jul 2026

John

Clean room but shower tiles could use upgrade. Beds, TV great and maid service excellent. Close to all activities so it made trip fun.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Nancy

Perfect, clean , wonderful

Friends_and_family Family

8/10

Excellent

27 Jun 2026

Juan

The staff was very friendly and the bartender knows how to mix a great drink

Family_with_children

4/10

Poor

26 Jun 2026

Patricia

Hotel felt old and tired, very cramped. Not enough mirror or outlets, bathroom layout made no sense. Halls were dreary. Location- far from Times Square and Broadway, Street was down right uncomfortable to walk down. Bright sports- beds were super comfortable, housekeeping was consistent but would move our stuff around.

8/10

Excellent

26 Jun 2026

Cory

Room was small, but that’s expected considering its proximity to NYC. Was a little disappointed with the cleanliness and up keep. Stairwells had trash on every floor, and we had an issue with our toilet that took two visits from maintenance to remedy.

Friends_and_family Family

8/10

Excellent

25 Jun 2026

Tyler

Room was fairly clean. The shower has no door so water gets everywhere. Room want cleaned by 6 pm when we got back from sightseeing before going to dinner. The$25 credit per day for food is great. The valley parking is expensive but very convenient for the area. Biggest issue was having to walk over homeless people outside the building or avoid them digging through trash right outside the door. Also, the smell of weed (throughout the city really) was overwhelming and disgusting especially for a family. One block away we walked by a guy urinating on a building while my young children walked by. Hotel is fine but everything around was gross.

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Tina

T’Sai was super nice! She was knowledgeable about the area and helped us on several occasions with transportation!

Friends

10/10

Exceptional

20 Jun 2026

Jesus

Rooms were extra clean…

Family_with_children

10/10

Exceptional

19 Jun 2026

Sathyanarayan

Good

10/10

Exceptional

19 Jun 2026

Yogesh

clean, very close to Times square

Family_with_children

6/10

Pleasant

14 Jun 2026

Alice

Rooms were clean but staff slow to respond to housekeeping requests. Only 2 elevators were operational which created long wait times. The coffee area staff were adding on more tip percent to our bill than advertised and eating behind the counter. Front desk staff friendly but lots of socializing amongst themselves. The lobby lounge area was very dirty most days.

10/10

Exceptional

05 Jun 2026

Dilyara

Clean room, comfortable beds. That’s all we needed for a one night stay. $25 voucher to use on food inside the hotel was a nice bonus. Helpful and courteous staff.

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Priyabrata

The staff were very friendly and helpful. They were above and beyond to make sure our stay was comfortable and pleasant!

Family_with_children

10/10

Exceptional

25 May 2026

Alice

Helpful front desk and clean comfortable room and beds. Daily housekeeping was nice. Only snafu was the valet parking. We don't usually bring a car into the city but had to this time. You have to give \"at least 2 hours notice\" to get your car which we did, but we also advised that we wouldn't be ready to check out for 2 hours. Of course they had it ready in 20 minutes and then weren't happy with us that we weren't coming to get it and leaving right away. So would definitely stay here again but NOT bring a car.

Friends_and_family Family

10/10

Exceptional

24 May 2026

Dilsher

Stayed there for 2 nights in May

Liked :
1• Clean rooms
2• Staff is very helpful
3 • Hotel’s Parking Garage is very near to the facility, less than 10 minutes to walk.
4• The main thing is location. If you want to minimize the city traffic, then this hotel is super good as it is very close to Lincoln tunnel which is the way to go in/out of the Manhattan. Also, the times square is less than 5 minutes walk, and We didn’t need to take the subways or taxis to go through whole Midtown Manhattan.

The only problem was;
Their in-room phone was not working. So every time we had to make any type of call to the reception, we had to use their phone number from Google.

Overall, It is very good hotel if you want to spend a few days in Manhattan !

Family

6/10

Pleasant

24 May 2026

ANNARELLA

Good stay. But bathtub drain was clogged.

Family

8/10

Excellent

24 May 2026

Semonia Diane

Good location, rooms are small. The staff was great.

Self

4/10

Poor

21 May 2026

Alison

Staff was not impressive at all. I felt bad for some of them, but the managers were terrible and rude at times. I think some of the bell staff were actually high at times. I was asked to excuse lack of a bartender or staff person at the counter which is the only place to purchase food to go multiple times. I wouldn’t stay here gain and I’m a die hard Marriott person.

Business

10/10

Exceptional

16 May 2026

Rashmi

Very specious room, proximity to subway, time square.

Family

10/10

Exceptional

14 May 2026

Kristen

I would visit again.

Friends

10/10

Exceptional

10 May 2026

Eliyahu

Location is great staff was great

Friends_and_family Family

8/10

Excellent

09 May 2026

Margaret

Overall a clean room, night time / overnight staff was great and friendly. Coffee was delicious in the cafe. I’d skip the dinner at Nerolab, service was terrible, food was worse.

Friends_and_family Friends

8/10

Excellent

06 May 2026

Joelle

The staff was extremely helpful and friendly, and the room was clean. The location was perfect - close to the subway and walking distance from the theater! We also received free tickets to the American Museum of Natural History and a $25 credit for food every day!
My only complaint was the elevators. There were 3; however, every time I was headed up to the room we had to wait 3-5 mins for an elevator.

Friends_and_family Family

10/10

Exceptional

02 May 2026

Erica

Everything was perfect other than the room had minimal lighting. On the rainy days we were there, our room felt like a cave. But other than that, we were very satisfied.

Family_with_children

10/10

Exceptional

29 Apr 2026

Dercia

This hotel was exceptional. From check in to check out

Family_with_children

10/10

Exceptional

27 Apr 2026

Spencer James

Stayed here for 4 nights with wife and son. Great location for midtown - couple blocks from Times Square. Room clean and tidy, staff extremely helpful. Would definitely stay again for our next trip. Recommended.

Family_with_children

8/10

Excellent

27 Apr 2026

Janet

Very nice place to stay for a night

Friends_and_family Family

8/10

Excellent

27 Apr 2026

Analie

I liked it. I had to move from another hotel to this one and it was way better.

Self

6/10

Pleasant

25 Apr 2026

Regina

The room was comfortable enough, but it was very dark. Also, there was always a line for the elevators, which were small. The hall noise was also very noticeable. While we were very well insulated from the noisy street, the elevator, doors slamming, and people speaking at a normal volume were all so loud it felt like they were in the room. The staff were lovely and some of the amenities were great, like redeemable tickets to museums and credits.

Partner

10/10

Exceptional

23 Apr 2026

Katie

Staff are all very inviting and kind

Family_with_children

10/10

Exceptional

21 Apr 2026

Maria

Un excelente lugar maravillosa la ubicación el dormitorio super comodo

8/10

Excellent

21 Apr 2026

Tuong Giao

Back to the moment when I booked the room via Expedia. I could not book 2 rooms
Room 1: 1 adult + 2 children
Room 2: 1 adult + 1 child
It is very weird. Something wrong with booking web-engine because I could book 2 rooms (each 4 adults)
It may need to review from Expedia’s front end or at the back end of Delta Marriott

When I came to the hotel. I asked hotel staff but they had no idea for remedy/solution.

Family_with_children

10/10

Exceptional

21 Apr 2026

ShiYi

nice location, next to subway station and Time Square, very convenience

Self

8/10

Excellent

18 Apr 2026

Philip

Convenient, comfortable and super friendly and helpful staff. Location was ok, but would recommend staying in another New York neighbourhood as the location is particularly busy with quite a few homeless/drug addicts nearby.

Friends_and_family Family

6/10

Pleasant

17 Apr 2026

Stacy

The staff was very friendly and we appreciated the vouchers for the museum. However, the lack of a proper door on the bathroom was an issue. The floors could also use replacing. They were coming up and in pretty rough condition.

Friends

2/10

Poor

15 Apr 2026

Rasheda

The hotel essentially harassed me because they felt like I wasn’t in my room enough. They continued to say that they were sold out during my stay, although I fully paid for the stay

10/10

Exceptional

12 Apr 2026

Jaime

Clean rooms, great location, very affordable and the staff was so kind

Family_with_children

10/10

Exceptional

12 Apr 2026

Karen Ann

Great hotel in great location. Would definitely stay again

Friends

10/10

Exceptional

11 Apr 2026

Asma

Staff was good and helpful. Overall stay experience was amazing! Will come back to stay here and recommend to friends as well.

Friends_and_family Friends

10/10

Exceptional

10 Apr 2026

Faith

Excellent staff! Very clean! Close to the fun stuff!
Recommend this hotel bc my family had a good experience.

10/10

Exceptional

08 Apr 2026

Rebekah

The staff were welcoming, kind, and knowledgeable.

Family_with_children

10/10

Exceptional

06 Apr 2026

Vidya

Great stay. Lots of amenities. Very clean.

Family_with_children

6/10

Pleasant

01 Apr 2026

Eyver

La habitación fue muy pequeña y muy sucio nunca vieneron a limpiar la habitacion
Los acensores tampoco no servian habia que esperar como 15 min para los acensores

Friends

2/10

Poor

30 Mar 2026

Hani

One of the worst experiences we ever had. I am glad it was only one day. I have no idea how I rated this as a 4-star hotel. I have seen 2-star motels that, by far, are cleaner and more professional than this one. Only 2 of the 3 elevators are working. Just imagine: we waited 8 minutes for the elevator to go up and 17 minutes to go down. Avoid at any cost.

Family_with_children

6/10

Pleasant

29 Mar 2026

Victoria

The room was nice, but not enough elevators for such a big building. I needed to ask several times to clean the room.

8/10

Excellent

29 Mar 2026

Shante

Clean room, piece of drain just sitting in tub, elevators very slow and small

10/10

Exceptional

24 Mar 2026

mohammad

Great budget hotel if your planning to stay a weekend got a pretty good deal and felt really happy about the location great spot if your trying to tour nyc!

Family

10/10

Exceptional

23 Mar 2026

Courtney

Staff was fabulous! Room is a generous size for NYC! Comfortable, clean, and a great central location.

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

Ernesto

Great included amenities - free tickets to American Museum of Natural History and the $25 voucher toward food/beverage for each night of stay. Overall, great experience and will definitely stay at this hotel again!

Family_with_children

10/10

Exceptional

18 Mar 2026

Raquel

Excelente!! Nos encantó y la ubicación es perfecta

Friends_and_family Friends

10/10

Exceptional

14 Mar 2026

Craig

From checking in to check out, everything was great. The staff was fantastic.

Self

2/10

Poor

09 Mar 2026

Salima

It was the worst experience ever in NYC. I stayed at the Delta Hotel in Manhattan near Times Square. The location is great and very convenient, but unfortunately my experience at the hotel was disappointing.

When I first checked into my room, I found bugs in the room. I informed the staff and they told me the issue would be resolved. However, when I came back later, I found them again. A staff member then said they would change my room and asked us to pack all our belongings.

We ended up waiting most of the day for a new room. We were originally on the 17th floor with a nice view, but the new room they gave us was on the 3rd floor with no view and essentially the same type of room. There was no apology or real effort to make up for the inconvenience.

The staff also felt quite cold and unhelpful during the process, which made the situation even more frustrating. After everything that happened, I honestly felt uncomfortable complaining again.

It’s a shame because the location is excellent, but the way this issue was handled really affected our stay.

10/10

Exceptional

09 Mar 2026

Dov

Great amenities and amazing staff!

Friends

10/10

Exceptional

08 Mar 2026

Vikki

Excellent location specially if you plan to attend a show in Broadway or ise the subway

Family_with_children

10/10

Exceptional

05 Mar 2026

Francisca

Staff can be a bit nicer.

Family

10/10

Exceptional

04 Mar 2026

Konstantinos

Good internet , breakfast needs a little work tbh but overall good

Family_with_children

8/10

Excellent

19 Feb 2026

Catherine

The staff was fabulous!

Business

10/10

Exceptional

19 Feb 2026

Kallee

The staff was very accommodating and kind. The room was clean and had a great view.

10/10

Exceptional

17 Feb 2026

Coty

To stay at Delta was excellent. I had to leave early because there’s a gentleman stalking me through New York and he found me there. So I had to change over to the AC hotel a block over where the rest of my group was staying so it didn’t look like I was traveling alone, which remedy the situation. I would highly recommend the Delta.

Self

10/10

Exceptional

15 Feb 2026

Jenna

Great stay

10/10

Exceptional

13 Feb 2026

Abdiel

Everything was great.

10/10

Exceptional

11 Feb 2026

Amanda

I loved staying in this hotel, had no issues with anything. Staff was very nice, the rooms very clean and overall it’s all remodeled and pretty. It’s very local so we walked everywhere or took the subway which stations are very close. Our stay included a $25 voucher daily to use in the cafe, 4 admission tickets to a museum, and passes to rent the city bikes. The only thing I’d say can improve is the showers don’t have a door, it’s just a glass door that separates it from the toilet so the bathroom could get a little flooded if you’re not careful. Overall I’d give it a 9/10

Leisure Friends

4/10

Poor

02 Feb 2026

YESHEL

The washroom leaked while showering, terrible shower curtain scenario. I also saw a bug in the washroom. The bottom of the toilet had stains. Heater is very loud and 0 sound proofing. Got terrible sleep with people banging their room doors. Would not recommend this hotel!!

Business Friends

10/10

Exceptional

01 Feb 2026

Christian

Great

Leisure Family_with_children

10/10

Exceptional

25 Jan 2026

Casey

Staff very nice and helpful. Room was clean.

Friends_and_family Friends

8/10

Excellent

24 Jan 2026

Bryan

Allowed to check in early, s

8/10

Excellent

21 Jan 2026

Samir Kumar

Every thing were good except that the toilet door cannot be closed from inside

Leisure

10/10

Exceptional

20 Jan 2026

andrea

Walking distance to time square and many attractions

Leisure Family

10/10

Exceptional

19 Jan 2026

Arlisha

N/A

Leisure Pet

6/10

Pleasant

13 Jan 2026

Alison

Room spacious, not a great view. Some staff not the most helpful

Friends_and_family Family

10/10

Exceptional

12 Jan 2026

Cathy

the room was clean and spacious, staff was exceptional! the bathroom in the hotel room was weird with no shower door, but other than that, no complaints.

beds were spacious with an extra bench. minimal and dim lighting. bathrooms in the hotel lobby were horrendous. avoid them if you can.

Leisure Friends

10/10

Exceptional

11 Jan 2026

Joanna

Clean, courteous. Reasonable rates.

Friends_and_family Family

8/10

Excellent

10 Jan 2026

Jodie

Very nice hotel! Staff was friendly and room was clean. However, we flew into NY early in the morning. The hotel was gracious and held our luggage so we could go to explore the city. They let us check in but our room wasn’t ready. We came back at 4:00 (an hour after regular checkin) and our room still wasn’t ready. We had to wait another hour and half before getting our room.

Friends_and_family Friends

4/10

Poor

05 Jan 2026

Monica

Leaky toilet, clogged sink, shower handle that was hard to turn, sheets with stains and stairs with trash at every landing making it next to impossible to use. Oh and a 1:30AM wake up call due to fire alarm going off and 2 fire trucks showed up but we were told it was not a real fire. For nearly $900 a night this was not worth it. Only perk is that it was close to Port Authority and the workers were nice. They did offer Bonvoy Points but not sure I want to stay at a Marriott again anytime soon.

Leisure Family_with_children

2/10

Poor

05 Jan 2026

Marie

Di

10/10

Exceptional

04 Jan 2026

Rafael D

Awesome

4/10

Poor

04 Jan 2026

george

The room was ok but there was no water pressure, the towels were so old and thin, I couldn't take a shower.

Leisure Family

10/10

Exceptional

04 Jan 2026

John

Spotless rooms and friendly staff, the hotel was conveniently located to all the major attractions! We would definitely recommend Delta by Marriott

Leisure Family

10/10

Exceptional

04 Jan 2026

Elizabeth

Staff were friendly and the amenities were great!

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Natasha

Staff were very nice, room and hotel was very clean. Great location and appreciated the vallet parking.

Leisure Family

8/10

Excellent

01 Jan 2026

Lilia

It was real bad to park and even to drive of park on the property all the streets were closed by the police on New Year’s Eve it was a nightmare

6/10

Pleasant

31 Dec 2025

Linda

Walk-in shower had no door or curtain so water got all over the floor. No option to switch rooms because all walk-in showers the same and they were fully booked. Our other room has a tub with shower curtain so ask for a room with a tub! Otherwise room was fine but small. $25 per day to use at the coffee bar was a plus! Rooms clean and beds comfy. Convenient location!

Leisure Family

8/10

Excellent

31 Dec 2025

Jaime

Location, location, location!

Leisure Family

10/10

Exceptional

31 Dec 2025

Bradley

Great location