Name: TRYP by Wyndham New York City Times Square South
Address: 345 West 35Th Street, New York, 10001, US

TRYP by Wyndham New York City Times Square South

New York Area - NY · United States

345 West 35Th StreetView location

100 reviews shown

8/10

Excellent

02 Aug 2026

scott

While the room and beds were acceptable, the cleanliness of the floor was disappointing and the air conditioning unit was so loud we had to turn it off to sleep. Additionally, the mini-refrigerator was unusable due to severe ice buildup that prevented the door from closing. The hotel's atmosphere also fell short of expectations; the lobby was extremely cluttered with vending machines, an Uber kiosk, and piles of packages, making it look nothing like the photos. Most concerning was the unsecured luggage area, where guests are expected to store their own bags; I even witnessed a person mistakenly walk away with another guest's belongings.

8/10

Excellent

02 Aug 2026

lori

The king sized bed had a queen duvet on it. So my husband and I had no more space than in our queen bed at home. The room was very quiet on the 5th floor.

2/10

Poor

01 Aug 2026

Daisy

Hotel

10/10

Exceptional

01 Aug 2026

SARAH

The hotel was very conveniently located, very clean with comfortable beds. We didn’t utilize the gym because we walk ourselves to death in New York City. :-) we did have a drink and dinner at the bar one evening. The drink was very good and my food was delicious, the bartender was extremely friendly and helpful. We did not have the breakfast buffet, but it did look and smell good.
Overall, very good stay and I will definitely stay there again

10/10

Exceptional

31 Jul 2026

Woynshet

It was clean and staff were helpful!

8/10

Excellent

30 Jul 2026

Madai

I went with my kids and it was great for the price and the location. The room was always clean when we got back, and there is police station close, so we felt safe even though there are some inconveniences on the street. We liked it.

10/10

Exceptional

30 Jul 2026

JoAnn

The room was a pleasant surprise. We had 6 people to me and my husband escorting my 18 year old daughter and her 3 friends. I thought the room was going to have two double beds and a sofa bed but when we arrived it had two king beds and bunk beds. The room was so spacious to include the bathroom. I will definitely be making that the hotel of choice for my future bookings. The location was also perfect. Across from Penn station and Madison square garden. Walking distance to Times Square. I give it a 5 star rating.

10/10

Exceptional

29 Jul 2026

Danielle

Quiet rooms despite city setting. Well kept.

8/10

Excellent

29 Jul 2026

liza

The location , The staff and the room are
good.

6/10

Pleasant

29 Jul 2026

Lataa

this hotel had a very good area super close to time Square everything to touristy but just some clean issues that i noticed around the room like the beds are poorly made felt rushed the cleaning staff carts were just in the hallways constantly and i felt like overall this hotel could've done better.

6/10

Pleasant

29 Jul 2026

Elizabeth

Staff unfriendly, especially the female staff

8/10

Excellent

28 Jul 2026

Stephanie

Staff was friendly and efficient. The room was clean, but a bit worn down.

10/10

Exceptional

28 Jul 2026

Chain

Great size and value for family room. 6 people fires easily with room to spare.

2/10

Poor

28 Jul 2026

Elizabeth

Super rude female staff member

8/10

Excellent

28 Jul 2026

Adelfo

Good

8/10

Excellent

28 Jul 2026

Alexandra

Really great location, clean room, the air conditioning unit was right by the bed so a little loud during the night, turned it off and it wasnt that hot without it so worked out ok. We had a great stay, thank you!

10/10

Exceptional

27 Jul 2026

Cindy

Nice size room and bathroom with great shower and water pressure. Very comfortable.

10/10

Exceptional

27 Jul 2026

Kimberly

Absolutely loved it. Perfect spot. Not too loud. Right next to a subway location.

Friends

2/10

Poor

27 Jul 2026

Martha

Horrible service , Horrible Room, just plain horrible will never book with expidia again do not recommend this place!

10/10

Exceptional

26 Jul 2026

Juan Jose

Faltó más variedad para personas que o comen pork

6/10

Pleasant

26 Jul 2026

Takii

Not as pictured but not terrible not worth the price

10/10

Exceptional

26 Jul 2026

Rylee

The hotel was great, only complaint i have is I had to go all the way down stairs for a microwave.

8/10

Excellent

26 Jul 2026

Mariela

All was good. The area is centrally located but busy. If you are okay with that then you will be fine here. I prefer somewhere more quiet. The rooms were small as all New York Rooms are. We had AC and hot water. The small refrigerator was helpful.

6/10

Pleasant

26 Jul 2026

Dorie

This hotel is a great location near Penn Station, and it was pretty clean and quiet. That said, it’s definitely an older property that needs some sprucing up. The lobby is small and not much to it. The bed was comfortable, but the room was small. The bathroom was the nicest part, by far. The amenities were fine - nothing special. This hotel is fine for the price.

6/10

Pleasant

26 Jul 2026

Mario

Hotel was in a good location walking distance to Times Square MSG Empire State Building. Hotel was clean really just went straight to the room didn’t see any other part of hotel. TV in our room didn’t work told the front desk never came to address the issue. We didn’t go to to NY to watch tv but at the end of the day you need a lil tv time to unwind. They never came in to clean our room didn’t ”take out the trash “ so at the end of our stay there was 3 days worth of trash. I did take some down to the lobby when I had a chance. That’s only reason I’m giving a 2 star

2/10

Poor

26 Jul 2026

Naiya

Very rude staff

8/10

Excellent

25 Jul 2026

KENNETH

Only downside here is what previous reviewers said about AC units. They suck. Never really cooled room down. Always hovered around 75 and if more came into the room then temp went up and took long time to cool. Otherwise good spot

2/10

Poor

25 Jul 2026

Cristian

Absolutely horrific. Do not stay here.
1. They didn’t give us the room we paid for. 2. They gave us a smaller room that was absolutely disgusting. 3. When we went down to complain, they said they have nothing available due to other guests arriving later in the day. 4. Once they gave us another room, it still wasn’t the room we paid for. There was roaches in the room. Blood stains on the sheets.
We aren’t the only ones that experienced this. Horrific experience.

4/10

Poor

25 Jul 2026

Teresa

Did not accommodate our room we requested nor a follow up the next day to see if we were ok.

6/10

Pleasant

24 Jul 2026

Abaya

It was average, if you don’t plan on staying at the hotel much it’s great.

6/10

Pleasant

24 Jul 2026

Sarah

Not the best hotel experience in NYC.

Unfortunately, our stay was filled with maintenance and cleanliness issues. The shower door wasn't installed properly—the glass door slammed into the glass panel every time it was closed. To make matters worse, the bathroom light automatically shut off after about five minutes, so enjoy showering in the dark.

The room never got cool because the temperature was controlled by the hotel, not the guest. Ice and water were only available in the gym, which was inconvenient. The check-in counter was tiny and constantly crowded, and two of the elevators were out of service during our stay.

Housekeeping also left a lot to be desired. There was visible dirt under the bed and sink, the shower water was dangerously hot and wouldn't cool down, and the ceiling light flickered with part of the fixture hanging loose from the ceiling.

Overall, I expected much better. I wouldn't stay here again.

8/10

Excellent

24 Jul 2026

Graciela

It was ok. Close to time square, offered self parking for $65.

2/10

Poor

24 Jul 2026

Bledi

This place has fake pictures.horrible place amd they did not refund us.
Pictures are Ai.
Fake.

8/10

Excellent

23 Jul 2026

Melissa

Reserved a room with 2 queen beds. Given a king bed and a sofa bed. Hotel was sold out due to the World Cup, wasn’t worth arguing about. Thought it was odd they needed to make a copy of my ID and credit card but was told it was required by management. Overall the stay was fine (1 night).

8/10

Excellent

23 Jul 2026

dave

Parking was easy

4/10

Poor

23 Jul 2026

Jamie

They did an awful job of helping costumers with their rooms. They over booked rooms so when you came in you weren’t getting the rooms you paid for. They tried to say they upgraded our room and it was in a way but I wanted TWO queen beds and I got 1 king, a bunk bed and a fold out couch. I wanted to nice beds for me and a friend. Instead I had to share a bed with someone I didn’t want to sleep with. Their advice was to get a refund and find somewhere else. Mind you it was 11pm in NYC with 2 females. That’s not ok. They also told us bc we checked in late they gave away our room. The reservation says we have to be in by 1am and we were so I don’t understand why they gave away the room. I had also already been there and checked my bags before we went around New York for the day. I have stayed here before and it was fine but this time would make me not want to come back.

8/10

Excellent

22 Jul 2026

Scott

The air conditioner in the room was loud other than that, great room. Close to Madison Square Garden. Lots of restaurants close by perfect location

8/10

Excellent

21 Jul 2026

Nancy

Great location close to MSG and some great restaurants
Easy access to train station

Friends_and_family Friends

10/10

Exceptional

21 Jul 2026

Michael Palmer

Good location, clean and spacious

Family

8/10

Excellent

21 Jul 2026

Karina

Everything was good

Family_with_children

4/10

Poor

21 Jul 2026

Stephanie

I reserved an accessible room but it was not what I received and I pre-paid for 2 buffet breakfasts for 2 days. Four ladies in front of me told me the food was nasty but I tried. They were correct. The pastries were freezer burnt and powdered eggs were not good. The rest of the breakfasts were not eaten. I called every number and even emailed out, but I haven’t heard anything back. I hope they make it right with me.

Friends_and_family Friends

8/10

Excellent

21 Jul 2026

Janette

Our room was very cleaned. Parking is across the street at approx 50 a night.

Partner

4/10

Poor

20 Jul 2026

Nabanita

Unacceptable experience- avoid the Family Room during summer. Our family of five, including two children and a grandmother, stayed in Room 801 for two nights beginning July 17. We paid an outrageous premium of >$650 per night, yet the hotel failed to provide the most basic necessity during extreme summer heat: functioning air-conditioning!

The suite was spacious and clean, but that became irrelevant when we could not sleep comfortably. The Family Room appears to be two rooms combined with a wooden partition, without an AC system capable of cooling the enlarged space. On the queen-bed side, the temperature remained at 75–76°F. On the bunk-bed and sofa side—where our children were supposed to sleep- the AC did not work at all on the first night!! That night was miserable!! The unit was repaired the next day, but the temperature still would not fall below 73–74°F. We ultimately had to request two fans simply to survive the second night. Fans are not an acceptable substitute for working AC in a >$650-per-night hotel room.

Even more frustrating, the manager, Mr. Sharma, was unavailable when I tried to speak with him, and I learned that s/he is generally NOT available!

Selling this room at a premium price when its cooling system cannot adequately serve the space is indefensible. Management is basically scamming in the name of \"Family Room\". I checked one other room and generally enquired. The AC situation is same for all Family rooms. AVOID, if you can! We wont be back for sure!

Family_with_children

10/10

Exceptional

20 Jul 2026

Diane

It was a super busy day in NYC and nobody was permitted to check in early. Bags are stored in a wide-open area, with no security. One employee was standing behind the check in counter and told us--sorry, I'm off shift, I'm just hanging out here. Room was very clean, well maintained, but no washcloths. The hotel is fabulous. Great location. The staff needs a customer service refresh.

Friends_and_family Friends

2/10

Poor

20 Jul 2026

Elizabeth

All flights were delayed and refused to refund or reschedule. Very rude.

Partner

8/10

Excellent

19 Jul 2026

Marlon

Clean room, unfortunately thermostat was stuck behind a dresser so ac wasnt working properly

Family_with_children

4/10

Poor

19 Jul 2026

Margareth

This is not a 4 and 1/2 star property. When we arrived the lobby smelt terrible. Our room was not prepped for 3 guests. We were short on waters, coffee pods, toiletries, slippers and towels. The TV did not work and when we requested assistance they could not get it to work. There was no revisit. There was no ‘do not disturb sign’ we requested twice and it never arrived. This is important because normally we don’t get housekeeping during our stay. So the room was cleaned without my request (despite leaving a message at the desk to NOT clean our room) A bath mat towel was taken and not replaced despite 2 requests. The air conditioning was always 2 degrees warmer than the setting requested and the shower floor was missing grout between many tiles. At checkout time there was a significant lineup with only one person at the desk. people were welcome to leave their baggage post checkout or before checkin but it was left in an unsupervised space with the door open and no tags or accountability, the clerk at the desk wasn’t even paying attention. Not me. I would not be leaving my luggage there. I was surprised because it was a Wyndham but I believe their rating should be reassessed. Finally, just outside the entrance the sidewalk was heavily urinated on consistently for 2 nights and 3 days. There is no reason why staff from the hotel didn’t pressure wash the sidewalk. Other establishments do it to keep things clean. A 4 and 1/2 star should be prioritizing this.

Family

8/10

Excellent

18 Jul 2026

cordell

The room was clean. The staff was very helpful with the replacement of room keys, misplaced by me. Thanks! Staff
Parking was way overpriced.

Partner

10/10

Exceptional

17 Jul 2026

Trevor

Brilliant place to stay for a group. Our family room was really spacious with plenty of space for everyone, and the bathroom was a great size too. Perfect location for getting out and exploring Manhattan. Would definitely stay again!

Friends_and_family Friends

10/10

Exceptional

16 Jul 2026

Analy Gwen

nice place to stay

8/10

Excellent

16 Jul 2026

Anisur

Overall no question , let’s see where we can plan

8/10

Excellent

16 Jul 2026

Bezawit

Largest space I ever stayed in New York. Very spacious and clean. It felt like an apartment than hotel: if you are looking for fancy this is not your place. It’s clean and has lots of space. Worth the money.
The lobby needs to improve, it felt like a diner than a hotel lobby. But if you are looking for just a place to stay, forget the lobby.

Family_with_children

10/10

Exceptional

15 Jul 2026

Alyssa

Clean room. Check in was easy and in a great location to everything

10/10

Exceptional

15 Jul 2026

Ramiro

Good location. Big room. Room clean service everyday

Friends

10/10

Exceptional

14 Jul 2026

Juan

Céntrico, bien ubicado

Family_with_children

10/10

Exceptional

14 Jul 2026

Felipe

very good location and clean facilities

6/10

Pleasant

14 Jul 2026

Ashley

AC does not work properly. Our room would not go below 75 degrees and when it’s already hot and extremely humid outside it made the room quite stuffy and uncomfortable. Six people taking showers did not help.

However, the stay was close to Madison Square Garden which was ideal. The cost was great. The beds were comfy. The staff was pleasant and the woman who cleaned our room was accommodating and wonderful! The mini fridge was amazing- actually froze the water a bit even! Nice to have an exceptionally cold drink when it was hot out!

The room itself was fine but could have used a bit of “fixing up”. The light fixture above the bed was broken and the wallpaper had started to peel. It’s by no means rundown but needs a little TLC. This obviously did not impact our stay negatively just an observation.

Ultimately, I would stay here again, but would need a fan.

Friends

2/10

Poor

14 Jul 2026

Stefania

Very outdated and poorly kept. Dirty and needs a refresh with management

Family_with_children

6/10

Pleasant

13 Jul 2026

monika

The biggest advantage of staying at TRYP by Wyndham Manhattan is its excellent location. It's within walking distance of Penn Station, Madison Square Garden, the Empire State Building, and Times Square, making it very convenient for exploring the city.
A special thank you to the lady manager, who was incredibly helpful and made our stay much smoother with her excellent customer service.
The rooms were clean, which we appreciated. However, the overall property felt a bit worn and could use some updating. The lobby is quite small and often feels congested. It would have been nice if guests were allowed to sit and wait in the restaurant area, which was mostly empty during our visit.
We chose this hotel because Wyndham is a brand we generally trust, so we expected a more polished experience. While the location is hard to beat, we're not sure we would choose to stay here again unless the property undergoes some improvements.

Family_with_children

2/10

Poor

13 Jul 2026

Barbara

The hotel gave me a different room than the one I reserved. Instead of two queen beds, I was given a room with one king bed and a sofa bed. The sofa bed was old, worn out, and extremely uncomfortable.

The room was also not as clean as expected, and I even found a bed bug in the bathroom.

To make matters worse, several other guests were also complaining about the cleanliness and bed bugs throughout the hotel. Based on my experience, this property is seriously misrepresented as a 3.5-star hotel. I would rate it less than one star and would not recommend staying here.

Family

8/10

Excellent

12 Jul 2026

hoa

the room is clean

Friends

10/10

Exceptional

12 Jul 2026

chris

The family room was great! 2 bathrooms and easily enough room for a family of five

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Dreena

Great location.Room for our group of 5 was perfect. The observation deck will be great once it is completed. We had such a great view from the roof . Hopefully it will all be included once it is complete. The only thing I don’t recommend is the breakfast . It should have been complementary because that is what it was worth.

Family

8/10

Excellent

11 Jul 2026

Eve

Daily housekeeping, Gym, Excellent location

Family

10/10

Exceptional

10 Jul 2026

Robert

The hotel staff was extremely helpful and friendly. They addressed our requests very quickly. The room was clean and updated. The beds were comfortable and clean. The hotel is in a noisy part of New York but what's not noisy in New York. It is conveniently located where everything is within walking distance. Parking is convenient across the street but for a fee $65 overnight. The staff at the parking garage were also friendly and helpful. I would recommend this hotel and stay there again if I visit New York.

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Troy

Great

Friends

8/10

Excellent

07 Jul 2026

Valerie

Once we got to our room, it was great. Earplugs provided to help with noise were appreciated. The air conditioner is noisy, and strangely positioned so that a tall shelving/armoire unit is directly in front of the vent. It struggles to cool the room efficiently.
The lobby and elevators do not seem to match the rest of the hotel. The restaurant is open with limited separation, so it feels like you are walking into a fast food restaurant because of all of the advertising. We usually had to push multiple buttons to get an elevator called, and it was confusing. The luggage area isn’t closed, which seemed less secure, and gave a cluttered appearance. If you need a decent room, this place is ok, but know that many of the pictures don’t match the experience.

Family

2/10

Poor

06 Jul 2026

Cherylene

Deceitful staff at front desk
Theft from our room
We would never again stay at a Windham hotel in our lifetime

Family_with_children

2/10

Poor

05 Jul 2026

Carol Fitzgerald

Middle of construction, manager rude

Self

2/10

Poor

05 Jul 2026

Maria

Room
Too hot I wasn’t comfortable I got stuck in the elevator nothing was done about it I asked for bump
Bds & I didn’t see anyone for Bkf

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Alice

The room was clean and the amenities were all provided. The staff I interacted with was very knowledgeable. I would book a stay there when in NYC again.

Self

8/10

Excellent

04 Jul 2026

mirza kamal

The room was decent sofa bed was squeaky n shower was either to hot or to cold very hard for kids to take shower. Location was very convenient so we didn’t care much as it was for one night for us

Family_with_children

8/10

Excellent

03 Jul 2026

Jon

The hotel is in a great location. It is a little outdated but the location slightly outweighs that. The workout room was too warm and lacked any towels and wipes.

Friends_and_family Family

8/10

Excellent

02 Jul 2026

Jolena

The room was clean and comfortable. For most of our stay, the TV didn’t work, which was frustrating during the World Cup. Also, the website listed laundry facilities and a business center, but those were not available. Overall, the location was good and the area was safe.

Family_with_children

8/10

Excellent

01 Jul 2026

Jonathan

Excellent location.
Family room was perfect for 4 lads in NYC for the World Cup

Friends

10/10

Exceptional

01 Jul 2026

TOMAS

Great location

Family_with_children

10/10

Exceptional

30 Jun 2026

jacob

Nice clean place

Family_with_children

4/10

Poor

30 Jun 2026

Alysia

Could have been better They didn't even provide face towels.

Family_with_children

8/10

Excellent

30 Jun 2026

Donovan

Reasonable compared to everywhere else in the city

Friends

8/10

Excellent

30 Jun 2026

jeff

The shower entry in room 1407 was truly difficult and borderline dangerous

Self

10/10

Exceptional

30 Jun 2026

Lucia

hotel bastante centrico en Manhattan, habitaciones amplias y limpias.

Family_with_children

8/10

Excellent

29 Jun 2026

Carol

Hotel review

Our stay at the hotel was pleasant, but what really stood out was the outstanding customer service from the staff. My nephew accidentally dropped his tablet behind the bed’s headboard, and the maintenance team responded immediately. Although it took about 30 minutes to retrieve it and we had already checked out by then, the staff went above and beyond. They contacted me afterward and promptly mailed the tablet back to us. Thank you for making a stressful situation end on such a positive note!

Family_with_children

10/10

Exceptional

28 Jun 2026

Brian

Very nice hotel and excellent staff with a great location.

Friends_and_family Family

6/10

Pleasant

28 Jun 2026

Daron

It was a nice location for going to Times Square and easy to get on the subway but the room was just alright for what it was. The bathtub wasnt great. The water would stay in the tub during a shower. Also the shower curtain was dirty.

Family

8/10

Excellent

25 Jun 2026

Lindzie

Next to the police station so at times was loud. Hotel lobby is small and crowded but rooms are really nice size.

Family_with_children

2/10

Poor

24 Jun 2026

Casey

What a terrible experience staying at this hotel. We booked two months in advance of our stay and paid a premium for a room with two queen beds. Upon arrival the woman at the desk said that they didnt have the room reserved and that a room with a pull out couch was what they had to offer. There was no advance notice of this change despite many BS emails and texts about how excited they were for our stay. The room we booked and paid for was being renovated so id imagine they knew that well in advance of our stay and took our reservation anyway. The woman at the desk said that there would be no discount or accommodations for us and we basically had to take it or leave it, and that cancelation fees would still apply. The woman at the desk then said i was being rude for asking what we had reserved and paid for and that all of these were issues I had to take up with “Management” who was conveniently not available all weekend long. We got to the room it was dirty floor wasnt clean bathroom wasnt clean. There were no toiletries but hand lotion and two towels. Went to call the front desk and the phone had been disabled and could not call out. Another visit to the desk still all my problems were ones that only “Management” could handle and they apparently weren’t speaking to guests this weekend. All and all a terrible and very expensive visit to Tryp Wyhndham NYC. “Management” if you are indeed out there you should be ashamed of yourselves. I would not recommend booking this hotel

Partner

8/10

Excellent

22 Jun 2026

Jan

No wash cloths, felt so much smaller than the pictures. They are renovating so outside looked scruffy!!!! But it was ok. So much cheaper than others. The front desk was very nice!!!!

Friends_and_family Family

2/10

Poor

22 Jun 2026

Blair

Multiple issues and no response from management or corporate. 2 days of no air conditioning, as well as the toilet stopped working one day. I told them about the toilet in the morning before leaving for the day. Came back late evening and still not fixed, so I had to fix. Reached out about concerns to general manager and corporate at least 2 times each and never got any response. Stay away from this property!

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Souad

Clean room

Family_with_children

8/10

Excellent

20 Jun 2026

Aston

Good afternoon. Always a great stay at this property, never a moment to complain about. Thanks again for a great and wonderful stay see you soon 👍

Friends

2/10

Poor

20 Jun 2026

robert

Didn’t stay due to guests at reception both complaining about conditions and we were a party of 8 expecting 3 rooms and tried to put us in 1 room with 1 bathroom then tried to upgrade us for $20 to a room with with 2 bathrooms but then admitted there didn’t have any rooms this accommodation should be investigated and taken off Expedia we booked another hotel for a lot less and had 3 rooms

Family_with_children

8/10

Excellent

19 Jun 2026

Maria-Theresa

The room was okay. I was upgraded into a family room from a Standard double. I don't know but for me being upgraded is always a welcome event for any person who plans to stay in the hotel. When I stayed in May, there was some renovations or repairs being done on the windows so the curtains is always pulled in hence it added dimness to an already dimmed room.

Self

10/10

Exceptional

16 Jun 2026

Paula

Krystal was very helpful at the front desk. It was a great place to stay and very close to Penny Station.

6/10

Pleasant

16 Jun 2026

Jennifer

The place was not clean, shower had mildew in tile, it felt gross. I don’t recommend this place for what we paid for this place. I truly wanted to get comped for how yucky the place was. Walls were dirty and needs new paint. I don’t like to write anything negative about places that left me dissatisfied. I’ve learned that you get what you pay for. But in this case, $460 per night that sleeps 6… I was expecting a nicer place

Family

4/10

Poor

15 Jun 2026

Phillip

For a family of five the suite we were in had enough room for us to spread out. The main problem we had was there was no hot water for our room and many of the other guests. We got back at 10pm on our last night stay. We were told by the front desk that we should have hot water by 10:30. After waiting till 11pm we still didn’t have hot water. I went to the front desk several times and kept getting the same answer “20 more minutes” by the time it was midnight all 5 of us had to take cold showers. I also asked several time about getting compensated for our last night, the front desk’s answer was there is no manager here try again tomorrow at 10am when the manager comes in. I checked two times after 10am and was told the manager is not coming in today. I got the run around and still have yet to hear anything back from the manager about compensation. And no one at the front desk is able to give a refund without the manager there.

Family_with_children

10/10

Exceptional

14 Jun 2026

Christine

Good stay for price! Staff were nice and accommodating.

Self

10/10

Exceptional

14 Jun 2026

Hussein

This is the 2nd time we use this hotel for our stay in New York. Highly recommend!

Family_with_children

2/10

Poor

14 Jun 2026

YURAYMA

The bathroom had mold and dirt on the walls, and it clearly did not feel clean. Overall, the room and hotel areas did not meet basic cleanliness expectations. The lobby looked unattractive and poorly maintained. In addition, the staff was not friendly and did not make us feel welcome. I would not recommend this hotel and would not stay here again.

Family_with_children

2/10

Poor

13 Jun 2026

Johnathon

We did not get the room that we asked for. The first room that we got was filthy. We could not get them to clean it. The air did not work, which they did fix. Then they ended up moving us to the room that they had originally said was not available. That room was dirty as well. We were overcharged for the room. The whole experience was absolutely horrible. And I would greatly appreciate it if somebody would contact us.

Partner

6/10

Pleasant

13 Jun 2026

caroline

this hotel is ok, staff is really good and friendly, regading the rooms they need more maintanance.

Friends_and_family Friends