TRYP by Wyndham New York City Times Square South

United States , New York Area - NY
NEW YORK, 345 West 35Th Street
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100 reviews shown

8/10

Excellent

19 Jun 2026

Maria-Theresa

The room was okay. I was upgraded into a family room from a Standard double. I don't know but for me being upgraded is always a welcome event for any person who plans to stay in the hotel. When I stayed in May, there was some renovations or repairs being done on the windows so the curtains is always pulled in hence it added dimness to an already dimmed room.

Self

10/10

Exceptional

16 Jun 2026

Paula

Krystal was very helpful at the front desk. It was a great place to stay and very close to Penny Station.

6/10

Pleasant

16 Jun 2026

Jennifer

The place was not clean, shower had mildew in tile, it felt gross. I don’t recommend this place for what we paid for this place. I truly wanted to get comped for how yucky the place was. Walls were dirty and needs new paint. I don’t like to write anything negative about places that left me dissatisfied. I’ve learned that you get what you pay for. But in this case, $460 per night that sleeps 6… I was expecting a nicer place

Family

4/10

Poor

15 Jun 2026

Phillip

For a family of five the suite we were in had enough room for us to spread out. The main problem we had was there was no hot water for our room and many of the other guests. We got back at 10pm on our last night stay. We were told by the front desk that we should have hot water by 10:30. After waiting till 11pm we still didn’t have hot water. I went to the front desk several times and kept getting the same answer “20 more minutes” by the time it was midnight all 5 of us had to take cold showers. I also asked several time about getting compensated for our last night, the front desk’s answer was there is no manager here try again tomorrow at 10am when the manager comes in. I checked two times after 10am and was told the manager is not coming in today. I got the run around and still have yet to hear anything back from the manager about compensation. And no one at the front desk is able to give a refund without the manager there.

Family_with_children

10/10

Exceptional

14 Jun 2026

Christine

Good stay for price! Staff were nice and accommodating.

Self

10/10

Exceptional

14 Jun 2026

Hussein

This is the 2nd time we use this hotel for our stay in New York. Highly recommend!

Family_with_children

2/10

Poor

14 Jun 2026

YURAYMA

The bathroom had mold and dirt on the walls, and it clearly did not feel clean. Overall, the room and hotel areas did not meet basic cleanliness expectations. The lobby looked unattractive and poorly maintained. In addition, the staff was not friendly and did not make us feel welcome. I would not recommend this hotel and would not stay here again.

Family_with_children

2/10

Poor

13 Jun 2026

Johnathon

We did not get the room that we asked for. The first room that we got was filthy. We could not get them to clean it. The air did not work, which they did fix. Then they ended up moving us to the room that they had originally said was not available. That room was dirty as well. We were overcharged for the room. The whole experience was absolutely horrible. And I would greatly appreciate it if somebody would contact us.

Partner

6/10

Pleasant

13 Jun 2026

caroline

this hotel is ok, staff is really good and friendly, regading the rooms they need more maintanance.

Friends_and_family Friends

8/10

Excellent

13 Jun 2026

Abigail

The family room worked well for us. It was large and clean.

Family_with_children

2/10

Poor

13 Jun 2026

Jasmine

This is a false advertising and reviews must be fake cause this was horrible and dirty switched rooms and all were not cleaned well. The nerve to claim to be 4 Starr BS ! I wish I can sue them! Not no four star hotel

8/10

Excellent

13 Jun 2026

Michael

Hotel was clean and staff was nice, very good for the price would stay here again

Self

10/10

Exceptional

09 Jun 2026

Patrick

All good , very nice service, perfect location

Friends_and_family Friends

2/10

Poor

09 Jun 2026

DOREKA

A/c in room was broken. Did not sleep well

Family

10/10

Exceptional

09 Jun 2026

Santiago

Nice place

8/10

Excellent

09 Jun 2026

Nakara

I would have given 5 stars . But the fact that the layout of the room I saw and picked online is not what I received . When I addressed to the male staff at the desk , said they were doing renovations that room would be on the first floor it wasn’t available to try back in the morning
Overall the hotel and the rooms were clean , it was hot outside so the room was nice and cool .
The staff was nice , even housekeeping and extra linen was brought to the room very quick when requested.
The rooftop was closed as things were being renovated
If it was open it would have been nice with a great view.
Would I stay again … Yes

Family_with_children

8/10

Excellent

08 Jun 2026

madelon

The staff was absolutely amazing and really made my stay!

Friends

6/10

Pleasant

07 Jun 2026

Deborah

The lobby area was very nice. There were 5 elevators but only 1 seemed to be working - 2 were open and had equipment in them. I was given a large, nicely appointed corner room on the 15th floor. It was 81 degrees and the AC did not work. I had to call the front desk twice and someone came up to reset the breaker and system. The second time I called it rang so long it went to reservations off-site. It took 50 minutes for them to come up to reset it. The AC was very loud but at least it blew cold air. When I came back to my room in the evening, the AC was again not working, but it was now 76 degrees. It did not work the whole night. When I checked out in the morning, I mentioned this to the front desk and the guy said most of the building had AC going on and off. So that's not a good sign. The 15th floor balcony area was stuffed with room items (boxes of comforters, frames). Not sure if they're renovating but it was an eyesore. The room itself was actually nice. They had bath sheets (large) and 2 sinks in my room (bunk beds plus a queen or king bed). There were 2 bottles of water, 2 small pretzel packs (free), and a Keurig with coffee/tea. They have menus to order from nearby - Indian and burgers. The clientele and staff was mostly Indian. They have a nice looking bar in the lobby and you can get breakfast there for a fee. I did not partake. The place seems like a good deal for families - I paid $300 all in for the room, but the AC was a real problem.

Self

4/10

Poor

07 Jun 2026

Janya

The only staff that was nice, friendly, and helpful was the lady doing housekeeping. The breakfast was terrible.

Family

10/10

Exceptional

06 Jun 2026

Gerardo

Very clean place, frinedly staff, its at walking distance from 34th street Penn station subway.

Family_with_children

6/10

Pleasant

05 Jun 2026

Robert

Room was fine, not bad, but the room service food was horrible. Should have asked for a refund on it all. We all were worried we’d get sick from it so threw it away and went out to find something else.

Family_with_children

6/10

Pleasant

05 Jun 2026

Jose

My husband and I stayed for one night. The A/C didn't work properly at room 105. Somebody came and told us to shut and start it again after some minutes but nothing changed. We slept in a hot spot. Next day the receptionist said it was a problem of A/Cs of the whole building .

Partner

10/10

Exceptional

04 Jun 2026

Coumba

Great job good job guys ok

4/10

Poor

04 Jun 2026

Denise

for the price you pay i would suggest another hotel I

Family_with_children

6/10

Pleasant

02 Jun 2026

Justin

I stayed in room 1405. Air conditioning went out at 4 am and the room was 81 degrees. Called the front desk and they advised they had an operator coming out later that day, when I was checking out. They offered complimentary breakfast but I declined. Other than that. No issues

8/10

Excellent

02 Jun 2026

Joyce

The location is great for time square. The front desk phones were never working so I had to use my phone. Air conditioner was broke 2 nights in a row. I have no idea why they charge resort fee. 20.00 breakfast is a large waste of money. Housekeeping was great and did a great job even though our family of 5 adults and 2 kids was a mess. Overall I would stay again . But they need to stop taking money for resort fee.

Family_with_children

10/10

Exceptional

01 Jun 2026

teresa

Good

8/10

Excellent

30 May 2026

Kaylee

Easy to get to and close enough to Times Square

Family_with_children

6/10

Pleasant

30 May 2026

Timofei

Good location, clean room. For breakfast, which is charged separately, people line up waiting for any food to be brought, strange.

Family_with_children

2/10

Poor

29 May 2026

Meron

The staff are not respectful at all.

Partner

10/10

Exceptional

29 May 2026

Coumba

Nice

6/10

Pleasant

29 May 2026

JASMEET

The place is okay. The lobby and rooms can have better decor. I will probably not stay here again since it didn't fit what I was looking in a hotel.

Family_with_children

8/10

Excellent

27 May 2026

John

Terrific location and room was great for family of 5. Staff was friendly and helpful. Would totally book again, lots of value at TRYP!

Friends_and_family Family

10/10

Exceptional

27 May 2026

David

Great hotel for location and price. Elevators and common areas are a bit dated but room was clean, spacious , and good amenities.

Partner

8/10

Excellent

27 May 2026

Aston

Good morning.hope all is well, my stay is always great never a bad moment so keep up the great work. Thank you again 👍👍

Friends

4/10

Poor

27 May 2026

Edgar

Too much construction

Family

8/10

Excellent

26 May 2026

Nestor

Property a little run down, overpriced

Family

2/10

Poor

24 May 2026

Jessica

Extremely dirty. Didn’t clean my room once, and when I arrived the fridge was filled with old food.

Family_with_children

2/10

Poor

24 May 2026

Ruchi

I need my refund. I have been charged for the worst experience. I had been awake for 14+ hours and all I wanted was check in to my room and sleep. I was on the phone with the support team for a long time and I still received a generic email to call them back. Why am I supposed to call back again for the same issue. I have already mentioned I got the reservation canceled. I just need my refund.

8/10

Excellent

24 May 2026

Eduardo

Ample bar with lots of food options

Self

8/10

Excellent

24 May 2026

Liliana

A lot of noise during the whole night

8/10

Excellent

24 May 2026

Rachel

The bathroom was clean, but it was clean.

Friends

8/10

Excellent

23 May 2026

JUAN

Family_with_children

10/10

Exceptional

23 May 2026

Peter

Very clean, quiet (for the city), comfortable bed, friendly staff, and extremely convenient to subway and MSG.

Family

6/10

Pleasant

23 May 2026

Sandra

The team is doing the best they can with what the Hoyle owners provided them with.
Ok experience, last minute book for a large party.
Stayed on the family room for eight people. We were five people and it was not complicated. Not sure about eight people.
Well located.

Family

8/10

Excellent

22 May 2026

Josee

The staff there are wonderful! Hotel is clean, room was big for New York. Close to Time Square which is a big bonus and it did not break the bank which we loved :)

Partner

10/10

Exceptional

22 May 2026

Carlos

Location was great and the family room was very useful

Family_with_children

6/10

Pleasant

20 May 2026

Daniel

Overall it was ok

4/10

Poor

19 May 2026

Kayla

The rooms were large which was very nice . But the air conditioning did not work the whole time and the room was 78degrees . The staff were not very quick to help . The pictures of the rooftop terrace were misleading it looked nothing like the photos and wasn’t just a place to sit no amenities up there . There was no Spanish resteraunt as stated just a mix pub menu with some Indian options . The bar staff was terrible didn’t know how to make any of the cocktails that were on the menu and were very slow do service making you feel like a inconvenience . I would not recommend this hotel and was really disappointed in the mislead description posted by Expedia .

Family_with_children

10/10

Exceptional

18 May 2026

Elena

Everything was great, our room was clean and good size, staff were nice and location is good.

Family

2/10

Poor

18 May 2026

Jobanpreet

Worst services

Friends

6/10

Pleasant

17 May 2026

Brian

N/a

Family_with_children

8/10

Excellent

17 May 2026

Robert

It was as expected. Breakfast and meals were on the expensive side. The street it is on is a smelly and probably not the nicest

Partner

10/10

Exceptional

17 May 2026

Kai

generalyl good...nice large room

8/10

Excellent

17 May 2026

Christina

Staff is great. So helpful, attentive and kind. Room was great. Only issue is the shower situation. It is confusing. It’s either unbearably hot, I’m talking boiling hot or really cold. Showering was very difficult. Everyone in my group felt the same. The water would take forever to switch temperatures and then when it felt safe to shower, it would just turn really hot again. That really is the only issue. Everything else is perfect

8/10

Excellent

12 May 2026

Aston

Good morning hope all is well. I always have a great time when I stay at this property, happy and joyful staff. Please keep up the great work. Thanks so much again 👍

Friends

10/10

Exceptional

10 May 2026

Ashlie

The visit was great. I would def look into going back to this hotel again.

Friends

8/10

Excellent

10 May 2026

Emmy

Friendly staff. Room was nice; next door was a crying baby all night, but not their fault. The food (dinner and breakfast) was not the best.

Self

10/10

Exceptional

10 May 2026

JUAN JOSE

It was very clean, and the staff is really friendly, but they don’t have too many amenities in the lobby area.

Friends

10/10

Exceptional

09 May 2026

Smit

Excellent host and property. Like the quiet location and the backyard.

Family_with_children

10/10

Exceptional

09 May 2026

Nathalie

Good spot to stay in. Close to times square

10/10

Exceptional

09 May 2026

Chris

Great value

10/10

Exceptional

06 May 2026

AMBER R

clean, close to everything

Family_with_children

10/10

Exceptional

06 May 2026

James

Yes

Family_with_children

8/10

Excellent

04 May 2026

Alex

The family room offered a bedroom with two full size beds and a bathroom. The sitting room has a bunk and pull out bed as well as a bar with sink and mini fridge, and another bathroom. The room was clean but is modest in furnishing. The bunk was a metal frame bunk bed and the side rail felt low, wish it was a couple inches taller and the metal bunk ladder is not comfortable. But all I'm all it was very nice to have that much space in an NYC hotel room for a reasonable price.

Room service was quickly delivered and the front desk people were very nice.

Friends_and_family Family

10/10

Exceptional

04 May 2026

Debby

The room Set up was a little awkward, but and all we were happy we were taken care of well and it was a safe area and place to be. Staff was nice and took care of our needs. We enjoyed our stay.

Family_with_children

10/10

Exceptional

03 May 2026

iram

Staff was lovely. Room ok. Close to penn station

10/10

Exceptional

03 May 2026

Patrick

Great location.

Partner

10/10

Exceptional

30 Apr 2026

Mahsa

Good locati

10/10

Exceptional

30 Apr 2026

Elizabeth

We had a fantastic stay at Tryp while we visited New York for Book Con! The hotel was in walking distance of the center, felt very safe with the police precinct next door, and had a wonderful deli on the corner. We were also two blocks away from a Target where we were able to get anything we forgot.

MD checked us in and was fantastic! He even offered us an upgrade after we waited a bit while he dealt with some difficult customers. I have to say he handled that very well and then flew through checking us in as well as the small line that had formed behind us!

The elevators were quick and stayed that way all weekend! We never had to wait for more than a few seconds which was great with all the carrying we were doing.

The room was great and allowed us to stretch out a bit with all the goodies we got from the convention. We enjoyed the room so much we didn't make it to the lobby bar but it looked nice. There were plenty of places to sit and hang out. So many storage options and lots of hanging space, which was nice since we brought gowns.

My only feedback would be that I think the family suites should have a slightly larger fridge. There were four of us trying to keep all of our things in there and it was a tight fit. I believe that room can up to 8. I just can't imagine a family being able to put everything in that tiny fridge.

10/10 we would definitely stay here again! Hoping that we can for next year.

Friends_and_family Friends

8/10

Excellent

30 Apr 2026

Jennifer

Rooftop was closed when I stayed which is why I picked the hotel, along with scaffolding outside making it not as good as advertised. Also the elevator and buttons didn’t always want to work and the tv wasn’t plugged in the back otherwise a great stay

Pet

8/10

Excellent

30 Apr 2026

Vikens

4/10

Poor

29 Apr 2026

Ray

Unfriendly staff.

Self

6/10

Pleasant

28 Apr 2026

Heather

Our room was clean, but our coffee machine didn't work, a red light flashed constantly on the telephone, the air conditioner sounded like a freight train, and the guests in the adjoining room kept us awake much of the first night of our stay. We drew attention to these problems both mornings; nothing was ever attended to. We were offered coffee downstairs (no complimentary breakfast), which was a lifesaver.

Friends_and_family Friends

6/10

Pleasant

27 Apr 2026

Vanessa

The staff doesn’t tag the luggage when you place it in the room, so anyone can take anyone’s luggage and it’s unattended, the restaurant wasn’t even open even though the hours said it was open

Friends

2/10

Poor

26 Apr 2026

Mira

I stayed at TRYP by Wyndham Times Square South (March 26–29) and had a very frustrating experience.

The HVAC system in my room failed- the heat stopped working entirely. An engineer attempted a fix but it didn’t resolve the issue, and I was given a small space heater that was not sufficient to warm the room. I was unable to sleep.

I was moved to another room and experienced the same problem. I was told this is simply how the building’s system operates, which is not an acceptable response when a guest room cannot be maintained at a comfortable temperature.

What made this worse was the lack of accountability. I asked multiple times to speak with a manager and none was ever made available. The responses I received felt dismissive and unprofessional, with no real effort to resolve the issue.

This is a basic habitability issue, not a luxury complaint. Guests should be able to expect a room that is warm enough to sleep in. I was then told they would waive my resort fees and then they not only charged me anyway after I checked out- they are utterly unreachable and I had to go back IN PERSON to get them to give me
a refund.

Very disappointing experience.

Self

4/10

Poor

24 Apr 2026

Michael

Nice Hotel! Staff Was Nice, My Room Temperature Didnt Go Past 73 And I Had The Heat Set To 82 For 3days Lol. The Room Was Also Super Steamy From The Shower So The Fire Alarm Proceeded To Go Off For Over 2hrs, With Windows Open, Door Open And Alarm Blaring For The Entire Manhattan To Hear, After Another Staff Member Arrived At 11pm They Then Shut It Off And I Was Offered A Heater For My Room That Was 53degrees. You Must Pay The Parking Fee Everytime You Decide To Move Your Vehicle!!!!!

Friends

10/10

Exceptional

23 Apr 2026

Carolina

Great location

Partner

2/10

Poor

22 Apr 2026

Michelle

The room was very battered and used…it was dirty and the sheets were stained. I had reached out with a request to be let out of my reservation, but never received any contact back from the manager. It was quite a disappointment to sleep in a room in that condition. I would never recommend and am happy to share the photos.

Family

6/10

Pleasant

20 Apr 2026

Jayme

Good experience

Family_with_children

10/10

Exceptional

20 Apr 2026

Todd

Great experience

Family_with_children

8/10

Excellent

20 Apr 2026

margaret

It was good for the price. First night airconditioner stopped working so i woke up super early on my vacation. Later it was fixed.
It was ok in general. Would stay there again if the price us right.

Friends

10/10

Exceptional

20 Apr 2026

Javier

Everything very good

Family_with_children

10/10

Exceptional

19 Apr 2026

Laura Lynn

Nice location and staff was excellent and friendly

2/10

Poor

19 Apr 2026

Benny

Came to the room, was probably 80 degrees inside. There’s two thermostats in the room for some reason. Both were not working. Went to the front desk barest any help. Moved our rooms just for the same problem to occur. The hotel is in a decent location, however highly unsanitary and might run into problems like our family did.

Family

2/10

Poor

19 Apr 2026

Silvana

if i could rate this -5 i would it was literally disgusting, so outdated, the rooms were not clean there was hair everywhere like crumbs in the bed? sticker from the last persons jeans just stuck to the table, literally so gross. also a framed cheeseburger menu on the wall like literally so ratchet.
the garbage in the lobby was overflowing with trash, there were packages everywhere and everyone’s luggage just “held” out in the lobby. it looked like a gas station bathroom or an outdated burger king

2/10

Poor

16 Apr 2026

Fiordi

Very disappointing experience. I booked two nights, but the heating in our room was not working and the room was extremely cold. Because of this, my child got sick and we had to leave earlier than planned.

When I spoke to the receptionist, Hasan, he refused to help or offer any solution or refund. I expected much better customer service, especially when there is a problem with the room that affects a guest’s health.

I hope management sees this review and takes this situation seriously.

Family_with_children

10/10

Exceptional

16 Apr 2026

Aston

Good evening hope all is well. I had a wonderful stay few days ago I would not change anything keep up the great work, Thank you so much 👍

Friends

10/10

Exceptional

16 Apr 2026

Paul

It was convenient for me

Self

2/10

Poor

16 Apr 2026

Willie

Horrible customer service

Family_with_children

8/10

Excellent

16 Apr 2026

chris

Very comfortable bed. We slept very well. No frills and not an exciting hotel, but gets the job done well.

Family_with_children

10/10

Exceptional

15 Apr 2026

Tatiana

Room was clean and relaxing. Close walking distance to so many activities and subway was right on the corner. We were in New York for my sisters 21st birthday! And the drinks at the bar were also delicious. There is also as space to store luggage, which was great. We were able to store our luggage and explore the city.

Friends_and_family Family

10/10

Exceptional

15 Apr 2026

Margaret

Convenient location; hot breakfast available each morning; spacious rooms; great value

10/10

Exceptional

14 Apr 2026

ricardo

Friendly staff. Amazing property. And overall a great experience. My entire family stayed in one of the larger rooms and everyone felt comfortable

Family_with_children

10/10

Exceptional

12 Apr 2026

Dela Marie

Great service! Our room was not ready, but no worries they were able to accommodate and get us 2 connecting rooms since we were traveling with children. The only thing I did not like was that we were not able to check in early. Most hotels offer this at no extra fee. This hotel had a fee and it was outrages for being on a budget. Other than that great hotel. Great service. Loved that they held our bags before we were able to check in and after checkout. I would love to stay here again unfortunately we always travel late so our children sleep on the road so we will not be able to stay again since we can not do early check-in for that fee. If it is just my husband and I we wouldn’t mind. This hotel was also close to everything which was also great.

Family_with_children

6/10

Pleasant

10 Apr 2026

Wageesha

Rooms were clean and cost was decent based on NYC prices. Need a real bar keep. Property looked as if it needed an overall upgrade.

Friends_and_family Family

2/10

Poor

08 Apr 2026

Jessica

I was charged a $150 deposit for incidental, however upon check out I was charged $25 for each night labeled Facility fee.
After paying $40 for early check-in online (front desk said $50) we asked for new sheets bc the ones on the bed were stained and filled with hair- front desk said someone would bring them up- we changed and left- no one showed. We returned around 6 and was told housekeeping wouldn’t be back until 7-
We ordered room service- 40min later a call from the bar telling me to come down, it was ready to be picked up?!?

Friends_and_family Family

8/10

Excellent

06 Apr 2026

margaret

Good gor the price

Family_with_children

6/10

Pleasant

06 Apr 2026

JENNIFER

We did not get the room we were supposed to. We were scheduled to be in a room with 2 queen beds. We were put in much smaller room with a king bed and a roll out. We stayed here 2 years ago and enjoyed it which is why we booked it again and we like the neighborhood. I will be looking for somewhere else for future stays.

4/10

Poor

06 Apr 2026

Shiela May

The front desk staff are very grumpy, not accommodating and they make face in dealing with the guest. The complimentary toothpaste set was used and we availed the family room and yet only 1 set of used toothbrush set was there. I asked for some and they said they will only provide 2 set of available. I asked for room slippers but they didn’t give. The blower was not working.

Family_with_children