Name: DoubleTree by Hilton New York Times Square South
Address: 525 8Th Ave, New York, 10018, US

10/10

Exceptional

15 Jul 2026

marsha

The front desk was awesome

Partner

10/10

Exceptional

15 Jul 2026

Stephanie

My family truly enjoyed our stay at the hotel. The staff kindly stored our luggage, allowing us to make the most of our time in New York City. Everyone was helpful and friendly, and we couldn't have been happier with our experience. I highly recommend this hotel.

Family

10/10

Exceptional

15 Jul 2026

Aiden

Outside bar was great. Awesome Views! Staff was so helpful and friendly also allow you to leave your suitcase in the lobby on your final day for you to go out and explore more.

Partner

10/10

Exceptional

15 Jul 2026

Elsabeth Chaka

Staff

Family_with_children

10/10

Exceptional

15 Jul 2026

Johana

Absolutely loved our stay here. We got to the city a bit early, so we went to see if we can check in early and we were able too! Check in was easy and the personal in the front desk were so nice and gave us cookies. Rooms were clean and beds were great. The location was great too, not too far from time square or subway stops. Definitely would consider coming back whenever we come back to nyc!

Family

10/10

Exceptional

14 Jul 2026

Virginia

Clean room
Staff friendly,the rooftop was on point I love it

Family

8/10

Excellent

14 Jul 2026

Bailey

Staff was helpful and friendly. Great area.

Family

2/10

Poor

14 Jul 2026

Erica

Not clean

Friends

8/10

Excellent

14 Jul 2026

Ronald

Ac only goes to 68 not very comfortable in hot weather. No place to sit out front as they have sprinklers the spray the only seats

Partner

10/10

Exceptional

13 Jul 2026

Zachary

Room was very clean and the rooftop bar was amazing.

Family

8/10

Excellent

13 Jul 2026

JEAN

Staff was super responsive and helpful.

Partner

10/10

Exceptional

13 Jul 2026

Mary Ann

All was good

Partner

6/10

Pleasant

13 Jul 2026

LESBIA

Near Penn Statiom
Homeless people at the front

Family_with_children

10/10

Exceptional

13 Jul 2026

Tiffany

Hotel location was in great area. Staff was pleasant. Hotel was clean.

Friends

10/10

Exceptional

13 Jul 2026

Brian

Great hotel

Family

10/10

Exceptional

12 Jul 2026

Mark

Great room with a great view of the Empire State Building. Great rooftop bar!

Partner

10/10

Exceptional

12 Jul 2026

JAVIER

great

10/10

Exceptional

12 Jul 2026

Erinne

Friendly staff, restaurant was good, room was clean, property well maintained. The only thing we thought was odd was that we had an accessible room, which we didn't necessarily need, but if we really did, the bathroom was not accessible as it had a step in bathtub rather than a shower stall to accommodate a wheelchair or shower chair. Would stay again.

Family

10/10

Exceptional

12 Jul 2026

Linda

Great location. I was in town to see a concert at Madison Square Garden and this was right down the street. Room was small but very clean. Since we were just there one night for the concert the size of the room was not an issue. Staff was very friendly

Partner

8/10

Excellent

12 Jul 2026

Jesse

Rooms were tight but clean.

Partner

10/10

Exceptional

12 Jul 2026

Yasheca Keychaun

Friendly and helpful staff, great location, clean rooms, overall excellent stay.

Partner

10/10

Exceptional

12 Jul 2026

Jill

Great

Partner

10/10

Exceptional

12 Jul 2026

Marie-Helene

Très bel hôtel, bien situé.
Par contre, chambre très petite pour une famille.

Family

10/10

Exceptional

12 Jul 2026

Patricia

Hotel ws great. Good location. I would stay again

Partner

4/10

Poor

12 Jul 2026

Rajiv

The hotel was very average for the price we paid. The location is good for first time visitors and the room wasn’t the cleanest for Double Tree standards. Additionally the toilet made a very loud sound (we think it’s from the exhaust) and it went through out the night which was quite annoying when sleeping. We did notify the reception on the first day and they said they’ll send an engineer in to check. And when we checked back with them, they said no one has seen it yet and to only contact if the issue continues which we thought was very poor service on their part. The issues did persist and nobody came to fix it. We spent 5 nights with the noise as the team did not attend to in. It’s also worth noting that the reception team was in general very unfriendly. Not once did they smile when we spoke to them. Overall the whole experience was below average.

Partner

10/10

Exceptional

11 Jul 2026

Christian

The rooftop bar was awesome. The room was clean. Location was amazing.

Family

10/10

Exceptional

11 Jul 2026

June

The staff were extremely friendly and accommodating. I especially felt welcomed. The access to the hotel from the street was difficult because I have not experienced the situation being unable to be dropped directly at the hotel entrance which of course is not the fault of the hotel but the busyness of New York City. I was touched by the kindness of the staff to leave me snacks and drinks complimentary when I arrived back in my room one evening. If the hotel could control the loitering in the hotel entrance from the street it would make the guests more comfortable I feel. One problem might be the vendor on street directly in front of the hotel entrance which may bring unsolicited traffic. My family traveling with me were more annoyed by it than I was. Overall my stay was wonderful and being a Hilton Honors member proved to be above and beyond my expectations as always.

Family

2/10

Poor

11 Jul 2026

Belal

Very bad hotel

Self

10/10

Exceptional

11 Jul 2026

Lawrence

Great stay in downtown New York.Nice Hotel

10/10

Exceptional

10 Jul 2026

Angela

Staff were excellent. Roof top bar was a lovely spot. Staff were attentive, friendly and polite.

Friends

10/10

Exceptional

10 Jul 2026

Valerie

Everyone was pleasant and welcoming as soon as we arrived. Room was clean. Restaurant on site as well as rooftop bar with amazing views also convenient and added a nice plus.

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Laura

Excellent hotel close to it all!

Partner

10/10

Exceptional

10 Jul 2026

Claudia

Loved the location super convenient and close to Madison square Garden

Partner

10/10

Exceptional

10 Jul 2026

Edsel

Great experience I recommend this place to anyone who comes to the city

4/10

Poor

10 Jul 2026

Hilary E.

I booked this hotel as someone not well versed in NYC I worked a Broadway show and then wanted to crash to sleep and a place to put my car. This hotel doesn't even have a sign outside to indicate that it's located where it is. There is no valet. There is no door man. I circled the building for a half an hour trying to figure out where to park. Where the entrance was and how to check in before work started. I ended up finding a parking garage closer to my theater, then I just gave up my stay and drove home. Do not reccomend to anyone who isn't well versed with NYC or isn't getting dropped off via Uber, taxi etc.

Self

10/10

Exceptional

09 Jul 2026

Fathia

I’m so glad I booked this hotel for my trip. It was minimal distance to Penn station and also walking distance to many great places. The staff members I encountered were super professional and kind. My room was comfortable and clean as well.

Self

10/10

Exceptional

09 Jul 2026

Brent Klester

I had a wonderful stay at this hotel! The room was exceptionally clean, comfortable, and well-maintained. The bed was very cozy, and everything I needed was provided. The staff were friendly, welcoming, and always willing to help, which made the experience even better. The hotel was quiet, relaxing, and conveniently located. Overall, I was very impressed with the quality of the accommodations and the excellent service. I would definitely stay here again and highly recommend it to anyone looking for a comfortable and enjoyable stay.

10/10

Exceptional

08 Jul 2026

Regina

Staff was very helpful. Very close to MSG which is where we wanted to be.

Friends

10/10

Exceptional

08 Jul 2026

Sarah

Wonderful time! Clean room, kind staff, loved the complimentary cookies.

Partner

10/10

Exceptional

07 Jul 2026

Leonel

Buen ambiente y céntrico

8/10

Excellent

07 Jul 2026

Alex

I liked the location and view but no microwave to heat food in the room and no breakfast was included.

10/10

Exceptional

07 Jul 2026

Kwari

I really liked how helpful the staff was in helping me find the proper parking garage, Check in was easy and the cookies were delicious

Self

2/10

Poor

06 Jul 2026

Yorlandi

En el baño habia un loqueo horrible que venía del techo

Family_with_children

6/10

Pleasant

06 Jul 2026

Tianette

This property has an outside patio at the front entrance.. Watch out if you want to sit there! The sprinklers go off throughout the day wetting you up. The king room is officially the smallest room I have had in NYC and I travel here often. It was clean but the sprinklers and the fire alarm going off in the evening putting us all outside to get wet by the sprinklers is a never return for me !

Self

10/10

Exceptional

06 Jul 2026

Michael

The staff in particular was outstanding, warm, welcoming, handled a couple of things that came up for us with grace.

The location is excellent, less than 10 minutes walk southwest of Times Square, easy to get there but not crowded in the neighborhood and plenty of places for eats.

There is a nice rooftop bar and a nice little cafe next to the lobby area.

They do not have parking at the site but there are two good garages on 37th Street 2 minutes walk from the hotel.

Friends

10/10

Exceptional

06 Jul 2026

Safe

The place was great

Family

8/10

Excellent

05 Jul 2026

Lehong

Room is clean, staff is friendly and AC is powerful in this hot summer day. This is in NYC, so it might not be a surprise that the hotel room is very small. It is at an extremely noisy location. It didn't help that my room was at 21st floor. I wish the window is better insulated for sound proof.

Self

10/10

Exceptional

05 Jul 2026

Adriana

Perfect location, clean room, friendly front desk, fast elevators, and they will hold your bags day of check in or check out.

Family

10/10

Exceptional

05 Jul 2026

Christine

Very well located hotel. You can walk to many places from the hotel. Penn Station is almost next door too. The hotel staff was superb, friendly and helpful. We booked a 2 queen bed room for 4 people including 2 children. Although the room is small but it was sufficient. It was not easy to find a hotel room with 2 queen bed at this type of location and this price point, and good review. The staff hand out warm cookies everyday or if you ask for them. The hotel had a roof top bar too but we did not get to go as we were busy every night.

For breakfast, we went to Market Crates on 35th St between 8th Ave and 7th Ave, it has all kinds of bagels, breakfast and sandwiches, is very reasonable priced. The bagel was very good. If you want Chinese breakfast, there is Dim Sum Sam that you can walk to. If you want Chinese lunch or dinner, there is Dongbei Restaurant & Bar that is just down 36st toward 9th Ave. It serves Chinese Northeastern fare and the food is truly superb.

The only thing we had trouble with was hanging the towels in the bathroom. The hanging hook really did not work well at all. I would like their manager to see this message and make some changes to the hanging hooks in the bathroom. Because our towel constantly fell to the ground we had to get fresh towels everyday. That was not only a hassle but just a waste. I bet the hotel would need to wash far fewer towels if it just fixes the hanging hooks in the bathroom.

Family_with_children

8/10

Excellent

05 Jul 2026

Kareen

Rooftop bar needs more variety of food options

Family

10/10

Exceptional

05 Jul 2026

Elvia

Went for my birthday celebration. The room was small but very clean. I only need a bed and a bathroom. It was perfect for me. I think the best part was the rooftop bar. We were celebrating my birthday which was the same day as Taylor and Travis's wedding. (2 blocks away) I got to be in the midst of it all but away from it all at the same time... The sunset views and the views of Hudson yards were Perfect for me. It's centrally located to everything I wanted to do.
I would stay here again.

Friends

6/10

Pleasant

05 Jul 2026

William

This hotel is great inside. It’s a great location as well. My room with the Empire State view was excellent. Shower was hot and the pressure was excellent! Cookies they give you are delicious. I would give this place five-stars. The only reason i don’t is because of the outside of the hotel. It is absolutely horrendous. As soon as you walk out the doors, there are crackheads, vagrants, sickly people, and unfortunately mentally challenged people. There are several benches right outside the hotel, and these people occupy them and the area right in front. It’s awful to come out to this and to come into the hotel to this. I guess what can they do, but I don’t know. They gotta do something. There was a big security guard out there, and I think there was one guard at all times. But it’s just bad. If you can deal with this, then most definitely stay at this hotel.

Self

10/10

Exceptional

04 Jul 2026

Gunnar

Great location, near Penn Station and Time Square. We included breakfast and it was great, it's buffet as Tyler with lots to choose from. Don't miss the roof top bar.

Family

8/10

Excellent

04 Jul 2026

Leslie Losinger

We had a lovely view which included the Empire State Building. Staff was kind and responsive. Rooftop restaurant view is amazing!

Family_with_children

8/10

Excellent

04 Jul 2026

Eduardo Murillo

I dint have time to enjoy the rooftop! 😢

Self

4/10

Poor

03 Jul 2026

Emma

Rooms tiny, couldn't even open my suitcase on the floor as zero space, also no natural light as the 2 different rooms I had looked on to another building so was generally just dark all the time and hardly any light in the room, aircon didn't work great. Overall wouldn't stay again.

Partner

8/10

Excellent

03 Jul 2026

Deepak

Great location and well maintained with courteous staff.

Self

10/10

Exceptional

02 Jul 2026

Claudia

Clean Ruben staff was nice

Family_with_children

10/10

Exceptional

02 Jul 2026

Dan

Great amenities and staff

Self

8/10

Excellent

01 Jul 2026

Laura

Very helpful and friendly. Although rooms were very clean and bed very comfortable the room was very snug.

Partner

10/10

Exceptional

30 Jun 2026

Brenda

La réception était parfaite et super aimable les chambres super bien et l'emplacement excellent. Parfois du traffic pour aller vers les chambres mais le service de texto pour demander des choses très vite.
Merci

Family

10/10

Exceptional

30 Jun 2026

Paula

Excellent. Location was perfect. Rooms were clean and quiet. Staff were fantastic. Rooftop patio was a bonus. Will return.

Family_with_children

8/10

Excellent

29 Jun 2026

Christopher

This property is good for being close to crowds. MSG is two blocks away, subway is a block away and Times Square is a few blocks from the area. I didn't eat at the hotel because I'm there to experience the city. Bar was good for the view but the drinks were meh. The tip was already included which caught me off guard.

Rooms were fine for sleeping only don't think you will have much room to do much else.

Partner

10/10

Exceptional

29 Jun 2026

PEDRO

El lugar en donde esta localizado el hotel es cerca de la mayoria de las atracciones y transporte de la ciudad
El personal muy atento y con gusto de ayudar
Definitivo repetirua

8/10

Excellent

29 Jun 2026

Kyle

clean room; small, but had everything you needed.

Partner

8/10

Excellent

29 Jun 2026

Shaun

Good hotel reasonable price
Great location close to bus station, train station & attractions able to walk everywhere
Good breakfast all staff very nice & helpful

Self

10/10

Exceptional

28 Jun 2026

Gjoko

Nice staff,very good location,very professional,and clean. Would use it again. Rooftop bar as well.

Partner

10/10

Exceptional

28 Jun 2026

Hollie

Great location. Room was quite small but was clean and beds were comfy

Friends_and_family Friends

4/10

Poor

27 Jun 2026

Lucia

The AC in my room was not working properly. Went down to the desk multiple times to ask if 68 was the lowest the air would go. They sent up a technician who said it would kick on in ten minutes and cool down. After waiting almost twenty minutes, the room did not cool down more. Went back down to the desk and they said they would once again send someone up. No one came up and it was already after 1 am. Was offered Hilton honors points if I was a member but I’m not. Did not offer to adjust the bill or anything else even though I down multiple times regarding my issue. I don’t believe I will be making a return trip here.

Partner

10/10

Exceptional

27 Jun 2026

Jennifer

Great location, friendly and helpful staff, very nice room in great condition, all for very reasonable price. Needed to modify our room at the last minute and staff was happy to help.

Friends

10/10

Exceptional

27 Jun 2026

EDWARD

The room and the staff were excellent. We especially appreciated the staff responsible for storing and retrieving luggage, because there was a group ahead of us that had MOUNTAINS of it. And yet the staff smiled and worked like mad.

The lobby needs to be redesigned. It is miniscule, and with a large group, there is no room to maneuver.

Take the cookie if it’s offered! Delicious.

Partner

2/10

Poor

27 Jun 2026

Clement

I usually do not post reviews, but I felt it was important to share my experience so that other families can make informed decisions.

My family and I stayed at this hotel for two nights and paid over $700 for our stay through Expedia. Unfortunately, the room assigned to us had a serious bathroom issue. The bathroom door was loose and appeared to be damaged, and whenever we took a shower, water leaked out onto the bathroom floor, making it difficult and uncomfortable to use.

We reported the issue to hotel management, and they promptly came to inspect the room. The staff were courteous, professional, and genuinely tried to help. However, the solution provided was to place towels on the floor to prevent water from spreading during showers. This was awkward and inconvenient, especially while traveling with family.

What concerned me most was that the hotel management mentioned they were already aware of this issue. If that is the case, I do not understand why the room was allocated to guests before the problem was properly repaired. The room also appeared to be designed for accessibility/handicap use, making the maintenance issue even more surprising.

I want to emphasize that the hotel staff were friendly and helpful throughout our stay. My concern is not with the staff, but with the decision to assign a room with a known maintenance problem to paying guests. I hope the hotel addresses this issue so that future guests do not experience the same inconvenience that my family did

Family_with_children

8/10

Excellent

26 Jun 2026

Tony

I’m ur room was very small but the staff was excellent

Partner

10/10

Exceptional

25 Jun 2026

Taylor

Amazing experience from check in to check out. Staff was very friendly and helpful! I enjoyed the quick check in, friendly staff asking if I needed anything else, and warm cookies upon check in was a great touch! The staff checked in on me with texts and in the lobby to ask if I needed anything while I was in the city several times which I appreciated. The room was definitely a small nyc style room as expected but the bed was super comfortable, bathroom was clean and a good size for nyc, GREAT views of the city and empire state building, liked the mini bar and non-alcholoic drinks, and snacks in the room, elevator always worked and had no issues, everything was very clean and pretty updated. The rooftop bar was also really nice. Very central location that allows short trips to every neighborhood in Manhattan and close to times square for those visiting NYC for the first time this is an excellent hotel to pick! 10/10 I would recommend and I'm actually planning on staying here again in a few months because I had such a good experience!

Self

10/10

Exceptional

25 Jun 2026

Ashley

We stay here every time we’re in nyc. Central & easy to come and go from. Highly recommend.

Partner

10/10

Exceptional

25 Jun 2026

Rodolfo

Great location and amazing beds

Family

10/10

Exceptional

25 Jun 2026

Stenneth

front desk staff were extremely helpful and accommodating...

Partner

8/10

Excellent

24 Jun 2026

Robin

Amazing room and access to the airport was so easy.

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Jean-Baptiste

It was a great landing point to then walk to Penn Station

10/10

Exceptional

23 Jun 2026

Monica

All went well from the greeting upon my arrival to assistance with directions. However, I was charged for the minibar - two waters on the countertop. With a quick phone call, the charges were reversed, and confirmation was sent. The rooftop view was beautiful and a great place to wind down after a busy day in NYC; however, the staff at Vue 180 were not as kind as the front desk staff. While the room was clean for a hotel room, there were areas that clearly had not been vacuumed thoroughly, under the bench.

Self

10/10

Exceptional

23 Jun 2026

Clayton

The location was perfect in order to access a Broadway show or Madison Square Garden.

2/10

Poor

22 Jun 2026

Fareshteh

I stayed at this hotel for four nights, and unfortunately it ruined what should have been a wonderful trip to New York.
After my first night, I woke up with an intensely itchy rash on both of my arms. The rash consisted of small, red, raised bumps and continued to worsen throughout my stay, eventually spreading to my legs. I've visited New York many times and have never experienced anything like this, so I asked housekeeping whether the hotel's laundry detergent, linens, or cleaning products could be the cause. Due to a language barrier, my questions went unanswered. I requested that my sheets be changed, which finally happened after the second night, but the rash continued to worsen.
At checkout, I again asked the front desk what products were used in the hotel and was told someone would find out. Hours later, I still had no response. Before leaving, another employee took my contact information and left a note for the assistant manager, but I never received a call or email.
The most disappointing part was the complete lack of concern or follow-up. I had to return home and see a doctor for a medical issue that should have been taken seriously while I was still a guest. For the amount we spent, I expected far better customer service and believe a refund is warranted.

Partner

8/10

Excellent

21 Jun 2026

Andy

Stay was excellent. Room was clean and well maintained. Very busy due to major events in the city but was not properly staffed to accommodate rush of guests. Staff did their best but certainly could have used more help, especially in the restaurant. Breakfast buffet was good, but restaurant was significantly understaffed for a dining room of that size.

Friends

6/10

Pleasant

21 Jun 2026

Heather

The lobby is small dirty. The entrance is not nice at all. Room was small and carpet smelled of iron. I guess you get what you pay for. I will not stay here again. Front desk staff was friendly and th rooftop bar was nice.

Partner

8/10

Excellent

21 Jun 2026

Brittny

The hotel was nice and clean. The room was a little small, but that’s to be expected in NYC. We had a great view of the Empire State Building. We were near a lot of restaurants and shopping. The rooftop bar was really quaint and cute with beautiful views overall it was a great price for a nice stay.

8/10

Excellent

20 Jun 2026

Theresa

The staff was wonderful. The room was tiny for two adults and two teenage boys. However, the location was perfect and the rooftop terrace and bar was Amazing! We had a great week❤️

Family

10/10

Exceptional

20 Jun 2026

Linyuan

location is great!

Family

2/10

Poor

19 Jun 2026

Theyaa

First of all I was promised breakfast with my reservation but the hotel denied it for me. Second the room was very small and there were no room even for walking. The vanity and shower too small and the room was too laud. I will not recommend this hotel again and I won’t stay here again

Family_with_children

8/10

Excellent

19 Jun 2026

Shant

Staff were friendly. View was amazing. Room had drain flies unfortunately.

Self

10/10

Exceptional

19 Jun 2026

Teresa

It was such a nice hotel for an affordable price. Convenient location to Penn Station and Hell’s Kitchen. The rooftop bar was such a nice pleasant surprise

Partner

10/10

Exceptional

19 Jun 2026

Jason

A great return stay. Wonderful staff always ready to help. Great service. Appreciate the location, the clean rooms and amenities. Always come back because of this and value for money.

Self

8/10

Excellent

17 Jun 2026

Ashook

Great location although restaurant choices nearby may not be the best.

Partner

10/10

Exceptional

16 Jun 2026

Kenya

Room was too too small

8/10

Excellent

16 Jun 2026

Nancy

I have stayed at this hotel, many times and it has always been dependable. The staff has always been very nice. Except for a few broken items occasionally, the room was clean and quiet.

Self

10/10

Exceptional

16 Jun 2026

Ashley

Excellent stay. Far enough from the craziest of Time Square but still a nice central location. Small according to most standards but plenty spacious for 2 by NYC norms. Clean. The bed was pretty comfy. It was decently quiet, like yes you can hear faint sirens etc, but we slept like babies. After walking 10k steps a day it’s amazing what you can sleep through. We had a beautiful view of the ESB too. Very walkable to shows and MSG among many other things. Metro access was a block away. Excellent staff. Was offered free breakfast after simply chatting at check in about a tough day I had right before this trip. Also, it was an anniversary trip and champagne and chocolate was left in our room with a cute note. Being able to leave luggage at check in was nice so we could go out and explore before the room was ready. Approaching check out our flights got canceled and moved to much later in the day, post check out time, and they allowed us to still store our luggage with them while we took advantage of the unexpected extra time then when we weren’t sure how to get to the airport, Ubers were canceled/airport was closed for 1/2 the day due to a fatal runway accident, the front desk staff was able to assist in getting us someone to the hotel that could take us to the airport. They really went above and beyond and it was very much appreciated. For the staff alone I’d come back and stay here next time and I hope corporate sees and rewards their efforts. Overall 10/10.

Partner

10/10

Exceptional

16 Jun 2026

Ashley

Amazing place to stay. Right in the heart of everything

Partner

10/10

Exceptional

16 Jun 2026

VERONICA

Great hotel at a great location