Name: Holiday Inn Express New York City Times Square
Address: 343 West 39Th Street, New York, 10018, US

Holiday Inn Express New York City Times Square

New York Area - NY · United States

343 West 39Th StreetView location

100 reviews shown

8/10

Excellent

05 Aug 2026

Barbara

Clean, Friendly helpful staff. We dropped our bags ahead of check-in and retrieved them later, all worked fine.
The hotel (like a lot of NYC) is squeezed into a smallish space; 6 rooms on each floor surrounding the stairwell. 2 elevators for 36 floors, so there is often a wait. thankful I was on floor 5 we used the stairs a few times. On our checkout day for some reason they chose breakfast /checking out time to \"test\" an elevator, so then there was one... we ended up humping our luggage down the stairs because we had a train to catch and the elevator, when it stopped (either direction) was packed. We had trouble with our keycards, at any given time 2 of the 3 didnt' work (but one did!), they would reactivate and ...same. They did say new system is coming in Sept.
Breakfast was... food, Relatively tiny space for 200 rooms, the food was meh, but it was something and it was free.

6/10

Pleasant

04 Aug 2026

Josh

We are traveling as a family of four (no babies/toddlers). The hotel is in an old building with only two elevators. Going down can be a real issue, especially for breakfast. We always ate breakfast between 6-7am. We were lucky to get a place to sit, however, I can see that it’s probably an issue anytime after 7-7:30 because there are around 50-60 places to sit and the hotel can probably accommodate at least ten times that many people. The beds were clean. The bathroom was not the best. Again, very dated and not the cleanest. The toilet was clean, shower/tub not so much. The mirror and some of the wallpaper was pealing in places. The location was pretty good given that it was close to several of the bigger attractions. I don’t feel like the price tag of $250 a night was worth it.

8/10

Excellent

03 Aug 2026

Erin

We were in the 31st floor. The view was great. The elevators were slow as it was busy. The staff, cleanliness was great! The breakfast was average and very busy as it was busy at the hotel. The location was great! Close to Subway and Times Square.

6/10

Pleasant

03 Aug 2026

Cynthia

Location is good, room was clean, bed was comfortable. The bathroom was tired looking and the makeup mirror was missing with holes in the wall, but not a deal breaker. Hot breakfast was a HI standard that was great. Regular supply of bottled water was a huge bonus for the hot,humid days we were visiting.

The biggest issue is the slow elevator that is used not only for 30 floors of guests but the cleaning staff for their carts as well. I was aware of slow elevator issue, but was not expecting it to be as bad as it was. If you stay here either get out of your room early or prepare to wait 15+ for an elevator down. We timed our breakfast and room leaving fine until checking out. Had to lug heavy suitcases 11 flights down to make our train.

10/10

Exceptional

03 Aug 2026

Morgan

Such friendly staff very helpful! Only thing missing is no fridge or microwave in room. Also the elevator nobody listens to the 6 people per elevator we had about 8/9 trying to go to first floor during breakfast and the elevator bounced to the ‘c’ floor which is below the 1st floor almost getting stuck. Other than that great location, staff and very clean!

10/10

Exceptional

03 Aug 2026

Debra

Excellent place to stay & convenient location.

10/10

Exceptional

02 Aug 2026

ydalmi

Amazing staff!! Especially the front desk! My only complaint is the elevator

10/10

Exceptional

02 Aug 2026

Berdetta

The elevators were very slow!

2/10

Poor

02 Aug 2026

Scott

I would not recommend this hotel, especially if there's any chance your travel plans might change. The hotel refused to honor the Hotels.com cancellation policy, even though I contacted them just 15 minutes after booking.
Our stay only got worse from there. We waited about 30 minutes past check-in time for our room to be ready. When we finally got in, the bed sheets had visible stains and appeared not to have been changed. We requested clean sheets but were told we would have to make the bed ourselves. That would have been acceptable, except no one ever brought the sheets. We had to wait until the next day to get clean ones and ended up sleeping the first night without sheets on the bed.
Poor customer service and a lack of attention to cleanliness made this a very disappointing experience.

10/10

Exceptional

01 Aug 2026

Aisha

Hotel location was perfect for touring/shopping in the city. Breakfast options were great and staff were most pleasant. Highly recommended

Partner

8/10

Excellent

01 Aug 2026

Luis

Not accurate checking time! Overall,a good place to stay. Excellent, centered and strategic location in Time Square area.

8/10

Excellent

31 Jul 2026

wayne

The hotel is ideally located for times square and madisson square gardens.
Rooms are adequate in size and clean. There is a safe.
It has 35 floors and two lifts so be prepared to wait a bit.
Breakfast is usual buffet self service with a decent choice. But the seating area is not the largest.
The staff on the main desk are very helpful.

10/10

Exceptional

30 Jul 2026

Alex

4/10

Poor

29 Jul 2026

Deanne

I stay was good, but our air conditioning kept making noise and we didn't sleep well during our stay. I called the front desk after our first night and asked to be moved to a better room but was told maintenance had to look at the problem first. They came and fixed the noise but the next day it was still making noises. Second, the breakfast area was so crowded that we couldn't find a place to sit and kept bumping into someone.

2/10

Poor

29 Jul 2026

Bhuvanjeet

Pls dont go for this place

10/10

Exceptional

29 Jul 2026

Ruth

Excellent service

8/10

Excellent

29 Jul 2026

Lisa

The hotel was very clean and the staff were professional, polite, and friendly. Of course the building is dated but no major issues were found. The rooms are small and tight. The elevators were very slow over the weekend. Plan to wait for about 30 minutes when a full house and other days they are fine. I walked down 28 flights of stairs. The location is great and close to everything in walking distance. The breakfast was what I expected for a continental breakfast. The snacks were good. I will stay there again! MaQuis is excellent and deserves a promotion!

10/10

Exceptional

29 Jul 2026

Erick Oswaldo

Mejorar la comida

8/10

Excellent

29 Jul 2026

Thomas Doyle

Staff were amazing, helpful knowledgable kind - just amazing. The drawbacks are that there is an issue with key cards - I had to have mine rekeyed nearly daily. And when you’re on the 31st floor of a building with only 2 elevators sometimes it’s a very long wait to be able to go back downstairs to rekey the room key and then wait again to go back upstairs…

10/10

Exceptional

29 Jul 2026

Ferdinand

As a solo traveller looking for location, comfortable rooms without necessarily luxury and value for money, this hotel has hit all the right spots. If those are important too you, dont look further.
The rooms are spacious, exceptionally comfortable beds, a fully functional AC system, with small comforts within reach.
The hotel also offers free unlimited bottled water which was particularly useful during summer and spending so much time outdoors.
The location is ideal with many attractions a hop skip and a jump away, good public transport, and private taxis on the doorstep.
Staff is friendly, rooms are clean (albeit dated) and the amenities are good quality.

The only criticism is the lifts are not capasitated sufficiently and often one is out of service, which result in frustrations with extended waiting times.

4/10

Poor

28 Jul 2026

dario

Elevators were very crowded

8/10

Excellent

28 Jul 2026

Ana Marlyn

Limpieza perfecta condiciones
Staff muy repugnante
Desayuno excelente
Tengo que darle todo un 10 a Mauricio

10/10

Exceptional

28 Jul 2026

Smit

Nice rooms and breakfast available . Very close from the Time square. 7/11 is nearby

8/10

Excellent

28 Jul 2026

Jackie

This was a great stay for the price.....it's obviously dated. But overall at least three room was well maintained.

6/10

Pleasant

28 Jul 2026

Shantrell

The room was decent they need a vent in the bathroom. The staff was ok they gave everyone a welcome bag but us. It was 2 in our room we only received 1 bag with no extra items for the other person once we asked. The breakfast area was not clean a complete turn off. I did like the conveinience of the hotel of being right there in Times square. The room itself wasnt bad. They didnt have trash bags in the waste baskets.

8/10

Excellent

28 Jul 2026

Diane

The staff was very kind and helpful. For the size of the hotel and number of guests, the breakfast area was small and conjested.

10/10

Exceptional

27 Jul 2026

Ruth

Excellent service

8/10

Excellent

27 Jul 2026

Emily

No tuvimos la habitación a la hora del check in.

8/10

Excellent

27 Jul 2026

Corey

For our Madison Square Garden concert it was a friendly, clean, excellent beds and a good showerhead!

8/10

Excellent

27 Jul 2026

Adrienne

Very friendly and helpful staff. Breakfast was super crowded and two folks group couldn’t get food.
Elevators slow but that’s probably typical in older buildings in NYC.
Overall great value and convenient location.

10/10

Exceptional

27 Jul 2026

Sukhpreet

I really loved there services and all

8/10

Excellent

26 Jul 2026

Kim

Clean room

10/10

Exceptional

26 Jul 2026

Kelvin

Super helpful staff and very clean facility! Stayed from Thursday to Sunday and everything was perfect. There is a microwave and coffee, juices, water in the lobby and can request a microwave on arrival.

10/10

Exceptional

26 Jul 2026

Jacqueline

The front desk personnel and housekeeping personnel were helpful, pleasant and professional. The accommodations were clean and comfy.

6/10

Pleasant

26 Jul 2026

georgina

Very nice staff

8/10

Excellent

26 Jul 2026

Nancy

The staff were professional, friendly, and helpful. The room was small and a bit dated, but clean. The bathtub was scratched, and the elevators were slow, with only two serving a 36-story building. The complimentary continental breakfast was good, and I appreciated the free snacks and bottled water when checking in. Overall, it's a great value with an excellent location for the price.

10/10

Exceptional

26 Jul 2026

Kristina

It was a great experience

8/10

Excellent

26 Jul 2026

Steven

The room was nice and the staff were very nice. The breakfast area was very small and crowded.

4/10

Poor

25 Jul 2026

Jesus F

Great location, not far off Times Square, check in was quick and the guy serving was super friendly and found the same each day as he said hello whenever I passed. 36 stories high, 6 rooms per floor and only 2 lifts so waiting on a lift was sometimes 20 minutes. Unhelpfully there is no lights or indication where the lifts are on each floor so the lift constantly wizzes past your floor. Breakfast room is very congested, food choice was ok but 2 coffee machines took ages to serve coffee and the 2 toasters are $10 toasters from Walmart and totally hopeless for serving a couple hundred people each day. All utensils are individually wrapped in plastic so tremendous wastage. The rooms were a very small, AC was excellent. Bathroom was a good size but the shower tub needs to be reglazed. Room service not served regardless if there is no Do Not Disturb sign. Very mixed experience, could have been so much better if some basics were fixed..

6/10

Pleasant

25 Jul 2026

Thao

Very dirty & too small staff stuck in alevader

10/10

Exceptional

25 Jul 2026

Charles

Great place to sleep for a quick in and out of the city

6/10

Pleasant

25 Jul 2026

Sandra

Ricardo at the front desk was very very helpful and thorough. He deserves a raise! I’ve never met him before but he’s really good at his job!

10/10

Exceptional

24 Jul 2026

Gina

Room was clean and the staff was great! I would definitely stay again

8/10

Excellent

24 Jul 2026

Mirelis Joan

Excelente ubicación y trato del personal. Deben mejorar en limpieza y del aire condicionado. El desayuno estuvo bien. Guardan tus maletas al llegar y también cuando haces check out y luego las recoges. Pero en general está bien. Volvería a quedarme.

8/10

Excellent

24 Jul 2026

David

The hotel is in a convenient location for walking to Times Square or accessing the subway. The air conditioning was good. The hotel offered free breakfast, but there were so many people down in the very small area that it was very difficult to access any of the food and we ended up leaving without anything. Our door would not open with the key (despite a green light) and were informed after we returned to the front desk that the handle had to be turned upward on some rooms. This should be communicated upon check in.

6/10

Pleasant

24 Jul 2026

Ashley

Breakfast area is really small and not able to find seating, rooms smelled, staff was all nice and helpful. Long wait for elevators.

8/10

Excellent

23 Jul 2026

Ma Angelica

Fixed the elevator!

8/10

Excellent

23 Jul 2026

Tania L

It’s location is very good! It’s close to several attractions!

8/10

Excellent

22 Jul 2026

Shannon

Staff was so nice, courtesy was excellent, front desk was fast check in, responsive, friendly 😀
Breakfast lady was amazing

6/10

Pleasant

22 Jul 2026

Claudia

Room was very small & the bathroom was even smaller. The bathtub had parts of the enamel or coating missing and it looked horrible

8/10

Excellent

21 Jul 2026

Hywel

Elevator was broken or really slow at time

Partner

8/10

Excellent

20 Jul 2026

Startrisca

My stay at the Holiday was okay. My room was nice, but upon inspection, I noticed a flaw. There was a hole in the curtains. No trash bags in the garbage cans. The tib

10/10

Exceptional

20 Jul 2026

Rolando

Todo limpio, habitaciones bien arreglada y limpia, todo en orden. El único problema es q las tarjetas de la habitación todos los días se desprogramó pero te resuelven rápido.

Partner

8/10

Excellent

20 Jul 2026

Lori-Ann

Good hotel, good location in NYC

Family

10/10

Exceptional

20 Jul 2026

Robert

nice hotel for the price and definitely good location

Partner

10/10

Exceptional

19 Jul 2026

Michelle

Great place to stay..❤️

Friends

10/10

Exceptional

19 Jul 2026

Ammarah

Rooms were super clean. A little small but that’s standard for NYC. Super close to Times Square- like a 8 min walk. Lots of restaurants and bars and bakeries very close by. Train /metro very close walk. It was the perfect location for someone in NYC!!! Was very happy with my stay.

Partner

10/10

Exceptional

18 Jul 2026

Elizabeth

We loved our stay. The hotel had everything necessary to remain comfortable, especially amazing air conditioning. The location in Midtown makes it easy to walk (if you are willing) or take the subway uptown or downtown. Dylan at the front desk was awesome!!! Employees like Dylan always make people want to return!

6/10

Pleasant

18 Jul 2026

Roy

Room did not match picture & had none of the extras other hotels offer. No fridge or microwave. Hidden fees were not mention until we arrived on site and we couldn't pay cash.

Partner

10/10

Exceptional

17 Jul 2026

Cheryl

Room was clean, staff friendly and helpful. Air conditioning was appreciated with how hot it was in NYC.

Friends

6/10

Pleasant

17 Jul 2026

Vanessa

The staff was amazing from the minute we checked in till the last day we checked out.

The place needs more maintenance.

Friends

10/10

Exceptional

17 Jul 2026

Mathapelo

We really enjoyed everything.

Family_with_children

10/10

Exceptional

17 Jul 2026

Wilber

Noisy hvac

Family_with_children

4/10

Poor

16 Jul 2026

bertile jr.

needs improvement on cleanliness in the room, dining and even lounge.

Family

10/10

Exceptional

15 Jul 2026

Darren

It was my 1st visit to NYC. Great price for a weekend in the city for 3 nights compared to other hotels. I wasn’t there for the hotel experience, i was there to experience the city so I didn’t spend much time in the room. Great city view from the 35th floor! Easy walk to Times Square and Hell’s Kitchen. I never even turned the tv on in the room. Great place to shower, pass out, and store your luggage! Lol

6/10

Pleasant

15 Jul 2026

Rebecca

Breakfast was awful. The staff was very kind and helpful. They offered complimentary water which was great in the NY heat. Location was good close enough to walk to many places. Ac worked great.

Partner

10/10

Exceptional

15 Jul 2026

Seung Hwan

Good

Family

8/10

Excellent

15 Jul 2026

John

Everything good, we will be back again.

Family

8/10

Excellent

15 Jul 2026

Linda

Mon seul problème était les ascenseurs, les 2 étaient défectueux.

Family

8/10

Excellent

15 Jul 2026

Wynne

Friendly staff. Great Breakfast

Partner

10/10

Exceptional

15 Jul 2026

TESHIA

The room was clean, the staff was friendly and the wi-fi worked well. The floor I stayed on (26th floor) was very quiet. The hotel is close (within walking distance) to the hub of activity in Times Square. I had a great weekend stay.

Self

10/10

Exceptional

14 Jul 2026

peris

I had a great stay. The hotel was clean and comfortable, and the staff were exceptionally friendly and helpful. I needed to print an important document, and they took care of it right away without hesitation. Excellent customer service. I would definitely stay here again!

Family

8/10

Excellent

14 Jul 2026

mary

Breakfast was great, and the front desk staff was helpful. Experienced a few issues with the elevator (had to take stairs up to 16th floor and then carry out baggage down 16 floors) but overall it was a great stay.

Partner

6/10

Pleasant

14 Jul 2026

Susan

Good location. Elevator broke on our last day.

Family

10/10

Exceptional

14 Jul 2026

SHAILESH R

Cozy room for 2 people, especially when you are from Texas where everything is big. Breakfast was typically good. Location near Times Square is a big plus. Staff was courteous, helpful and friendly. Due to high summer demand and FIFA, prices were extremely high.

8/10

Excellent

14 Jul 2026

Netoba

Elevators at a certain time may take a bit longer to come to your floor. Next time, I would mind staying in floors 2-6 as a result. It’ll be easier to come up and down. Overall, great experience.

Family

8/10

Excellent

14 Jul 2026

Yilfashewa

Breakfast

Friends

4/10

Poor

14 Jul 2026

Leonel

The air conditioner fell of when I first arrived. The number of the room was not on the outside wall. The carpet was buckling and the tub looked rusty and unusable for a bath.

Self

10/10

Exceptional

14 Jul 2026

Wayne

The room was clean and comfortable. Staff was friendly and helpful .

Self

10/10

Exceptional

14 Jul 2026

Kristen

Wonderful experience, staff was kind and helpful!!

8/10

Excellent

14 Jul 2026

Evelyn

All the crew members were amazingly helpful, so the customer experience was actually pretty good. However, I would have expected cleaner rooms, specially the rug from my room looked like no one has cleaned for years. So that provided a very bad impression. For the rest, I would say it’s all ok considering it’s an express hotel.

Friends

8/10

Excellent

13 Jul 2026

Mike

The room was clean, staff was very helpful, they serve a very good breakfast. Excellent stay except for having to ask for our soap dispenser and coffee to be restocked.

Partner

10/10

Exceptional

13 Jul 2026

Latoya

Great service and good location

10/10

Exceptional

13 Jul 2026

Luis

Todo estuvo perfecto, la atención de los empleados los cuales fueron muy amables , el hotel muy bonito y limpio, muy recomendado para futuras visitas a New York, de los mejores lugares en los que nos hemos hospedado en cuanto a la atención al cliente 10 de 10 😊

Family

10/10

Exceptional

13 Jul 2026

Lorena

Family

10/10

Exceptional

13 Jul 2026

Sharon

Rooms were clean, great location, staff was friendly and helpful

Friends_and_family Friends

8/10

Excellent

13 Jul 2026

Isabel

Muy amable el personal

Family_with_children

10/10

Exceptional

12 Jul 2026

Lara

Everything was great except my shower curtain rod was not level and straight, so the shower curtain didn't stay closed on either side when showering because it kept sliding to the center of the rod. At least a foot and a half on each side so hard to keep warm in the shower and hard to keep water from going everywhere.

Staff was great, clean room and super comfy bed.

Self

6/10

Pleasant

12 Jul 2026

Francisco

Very convenient location in midtown.
Facilities are outdated and could use refreshing.
Elevators are severely undersized for the expected traffic. Significant delays waiting for elevator. Elevators can get stuck when overloaded - users should heed the capacity limit, but the delays incite people to overload the elevator.
Staff was very helpful and patient even when they obviously are overworked.

Family

10/10

Exceptional

12 Jul 2026

Elinor

Only the elevators are kinda slow

Partner

8/10

Excellent

12 Jul 2026

Armando

Need NEW towels , the one provide were in very bad shape ( deteriorated)

To many problems with the Elevator. Have to come down basically everyday using the stairs from a 15 floor.

Family_with_children

4/10

Poor

12 Jul 2026

Camil

Excellent and kind staff! Truly, each person working between the dates of my stay were helpful, knowledgeable, efficient, and kind.

The physical conditions of the property were poor. Hot water does not appear to travel up to the showers in this multilevel building. Each shower taken was cold; spout dripped all night though powered down. Elevators were okay; it’s essential to never occupy a crowded elevator, I knew this and was advised by staff so I never experienced any challenges there.

Ice machines need some attention.

Otherwise the visit was accommodating. Centrally located: shops, bodegas, and restaurants on the same street, close to time square and Broadway district.

Self

6/10

Pleasant

12 Jul 2026

Tamika

It was a good hotel to lay your head. Didn’t really spend time in the room much only for sleeping. Breakfast was packed everyday so we went out for breakfast. The air conditioning was turned off every time we returned back to the room making it very warm. Other than that it was an ok place to stay. Near lots of shopping and in walking distance to many things.

Friends

10/10

Exceptional

11 Jul 2026

Maria

Nice spacious room

Partner

8/10

Excellent

10 Jul 2026

Juliann

First room we checked into had the lock flipped and maintenance items inside so we were given a new room. Room was clean and nice. Wish that breakfast started a bit earlier, at least with grab & go foods for getting out early to watch the sunrise. Only real complaint was that our keys were consistently deactivating, even when stored away from our phones, so we would go all the way up to our floor then have to come all the way back down after a long day because we couldn’t get in the room. It was an easy fix each time, but front desk said it happens often when you leave the premed is at all, so would be nice for a fix for that because after walking 20k+ steps, you just want to be able to get in your room and relax. Otherwise, room was great, breakfast was good & fresh, AC worked well, and staff was kind & helpful.

Friends_and_family Friends

10/10

Exceptional

10 Jul 2026

Sholpan

Staff

Family_with_children

10/10

Exceptional

10 Jul 2026

Imrana

Nice

6/10

Pleasant

10 Jul 2026

Andrea

El desayuno súper repetitivo,
El lugar es super pequeño para la capacidad del hotel, las habitaciones muy lerdas y a veces no ponen paños

Family

4/10

Poor

10 Jul 2026

ALAFIYA

I was in room 2303 and there was a cockroach in the bathroom!!! No staff attended to it, we requested a roomchange but receptionist dint give a damn about it.
Common areas were poorly cleaned, lift had alot of waiting, eapecially breakfast hours till 11am.
Airconditioning was old and noisy, room was also small.

Family_with_children

8/10

Excellent

09 Jul 2026

John

Lobby was a bit shabby but the room was fine. Clean and conveniently located. Breakfast was adequate.

Family_with_children