Name: InterContinental New York Times Square
Address: 300 West 44th Street, New York, 10036, US

InterContinental New York Times Square

New York Area - NY · United States

300 West 44th StreetView location

100 reviews shown

10/10

Exceptional

01 Aug 2026

Jorge Balbi

soy miembro platinum te marriot pero este hotel me sorprendió no es tan masivo y está muy muy bueno calidad precio
muy bien en calidad

8/10

Excellent

30 Jul 2026

Kathryn

Position of hotel is excellent. Staff were great. Breakfast disappointing having to wait every morning as so busy but food was nice.

10/10

Exceptional

27 Jul 2026

Luis D

Ecxelente

2/10

Poor

27 Jul 2026

Kena Clark

Hotel Complaint Escalation
Unjust Smoking Fee
I recently faced an issue during my stay at your hotel, where I was unfairly charged a $500 smoking fee. This charge was applied despite the fact that other staff members were frequently entering and exiting the room. The manager on-site was unhelpful and unwilling to address the situation. When I requested further assistance, I was only given a card for the supervisor, who was not available at that time.
Charging a guest for smoking under these circumstances seems highly unacceptable and raises concerns about potential price gouging. This issue requires immediate attention and investigation. If not properly addressed, I intend to report this matter to the Better Business Bureau.
Room Cleanliness Concerns
In addition to the unjust fee, I encountered several cleanliness issues during my stay. The shower appeared to have mold or mildew, indicating that it had not been cleaned thoroughly. The room was also filled with dust, and I found hair on the pillows, which was particularly unpleasant and concerning regarding hygiene standards.
Next Steps
I have escalated my complaint to corporate and am currently awaiting a response. It is my hope that the situation will be resolved promptly and appropriately. I trust that your organization values customer satisfaction and will take the necessary steps to rectify these issues.

10/10

Exceptional

23 Jul 2026

SAKIRU

Shops nearby

10/10

Exceptional

22 Jul 2026

Marsha

Great stay!!

4/10

Poor

19 Jul 2026

Douglas

The bathroom had lots of hair from prior guests, shower leak heavily, there is mold on the shower wall, the carpet had black stains in between both beds from being old one of the bed sheets had a hole at the bottom on front of bed .
I was expecting a better hotel due to its name and the price that they charge

Family_with_children

6/10

Pleasant

14 Jul 2026

Veronica

The hotel was nice and located in a good location for walking to the theater.

The hotel did not provide information on the Uber shuttle which would have saved me over $100++ had I known, there was no complimentary water in the room, and there was no refrigerator to use.

The refrigerator in the room was stocked with various drinks that sat on sensors in the refrigerator facing the opposite direction. Which is a trap, because if you touched the item to read the label it would automatically charge your credit card.

There was no space left in the refrigerator for putting any personal items in there.

Family

6/10

Pleasant

12 Jul 2026

Darryl

My room wasn’t the cleanest mold was in shower

8/10

Excellent

12 Jul 2026

karina

great stay, only there for a weekend but staff was nice, room was clean and hotel was close to everything i wanted to do

Family

8/10

Excellent

11 Jul 2026

mark

Everything was fine....however, I would not consider this a 5 Star property. We got a great deal on a rate on July 3,4 and that made it fine. If I were paying their normal rates, I'd be unhappy.

Partner

10/10

Exceptional

10 Jul 2026

Thomas

A very nice stay.Such a great location!

Partner

6/10

Pleasant

05 Jul 2026

Shawna

The property is close to a lot of things. The room itself is outdated. There is not much to see within the hotel.

Family_with_children

2/10

Poor

05 Jul 2026

Tianyue

staff cannot solve any problems

8/10

Excellent

05 Jul 2026

James P.

Overall a good hotel. Complimentary water would be nice. Loved the byredo toiletries.

Self

10/10

Exceptional

04 Jul 2026

John

Fantastic hotel near Times Square.

Self

10/10

Exceptional

01 Jul 2026

Holly

Excellent hotel and staff, very clean and walking distance to many attractions.

Business

10/10

Exceptional

30 Jun 2026

Mark Shamra

We had a wonderful stay! The location is very convenient to go to a show on Broadway and Times Square.

Family

10/10

Exceptional

22 Jun 2026

Sarah Jane

Great hotel helpful friendly staff will definitely be back

Family

10/10

Exceptional

21 Jun 2026

Marian

I truly loved this hotel. The InterContinental Hotel was the perfect place to enjoy everything Times Square and the Theater District have to offer. I felt very safe in the lively, cheerful atmosphere, and the friendly staff made me feel welcome from the moment I arrived. The rooms were clean, modern, and comfortable. As a coffee enthusiast, I especially appreciated the thoughtfully curated selection of in-room coffee. I highly recommend staying here.
However, they only offer a breakfast buffet which was quite expensive for some one who eats small meals.

Family_with_children

10/10

Exceptional

16 Jun 2026

Anna Khanh

Staff were all helpful and friendly. Room was clean and spacious. Location of the hotel is close to everything, and its right above the train station

Self

10/10

Exceptional

16 Jun 2026

Thien Kim

Hotel clean and feel luxury.
Good hotel

Partner

2/10

Poor

10 Jun 2026

Dr VARUN

Cheating while having breakfast , charges are unnecessary for amenities..

Family_with_children

10/10

Exceptional

09 Jun 2026

Maher

The room was clean and better than my expectation. The bathroom was big and I expected a smaller area given that we are in Times Square area. The location is perfect, it’s two blocks from Times Square so less crowded and noisy. One thing is that they had extra charges for things we didn’t use in the room so we had to review the receipt and they corrected it, but if you were in hurry, you might miss it.

Partner

10/10

Exceptional

07 Jun 2026

Gilles

Awesome experience.

Partner

4/10

Poor

05 Jun 2026

Elisabeth

I’m going there a couple of times as a couple we went there with all of our children. Five of them stayed in two rooms and it was comparable to a motel six. Needless to say the staff was less than helpful and accommodating, and there was never any intention to rectify how poorly the rooms were on the fourth floor.

I have told people to stay there and recommend recommended this place and now I have gone out of my way to make sure that I would never recommend it again I’m very disappointed and it was anything but a intercontinental experience.

Will not be returning, and by the way, there’s never room at the bar or in the dining room area during breakfast

Family_with_children

6/10

Pleasant

01 Jun 2026

Brendan

The rooms were clean and the staff were respectful. The criticism we have is that the room that we had originally requested was not correct for our needs. When I booked, I reserved an accessible room and at the time I emailed ahead to let them know that my Mum (who is physically disabled and can’t raise her legs) needed a walk in shower/ wet room. This was many months ago. They emailed to say that they would accommodate this. Upon our arrival, we were told that the room had a bath! We weren’t able to accept it as my Mum needed a wet room. We had to wait an extra night until one became available. The rest of the time, the hotel was incredibly hospitable and kind. They bent over backwards and we thoroughly enjoyed our stay… but we do think that the hotel should have been better prepared as they did know the circumstances. Everything else was great. The breakfast was incredible!

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Ezzie

Great stay staff was Amazing

Friends

2/10

Poor

31 May 2026

Tuan

They treated customers poorly. It’s not worth the money for a 5 star hotel. Won’t come back.

Family

10/10

Exceptional

29 May 2026

Christina

Great location great staff

Family

8/10

Excellent

29 May 2026

Nathan

Amazing views, lovely breakfast!

Partner

10/10

Exceptional

27 May 2026

Kadejah

I loved it. Will stay again

Family_with_children

6/10

Pleasant

26 May 2026

Malcolm

I stayed 5 yrs ago and prior to this trip! Not much has changed and the hotel and it felt a little tired!

Friends_and_family Family

10/10

Exceptional

25 May 2026

Valerie Christine Stewart

Very central to everything in Manhattan, especially everything in Times Square. Brilliant breakfast, comfortable rooms and beds. Right next to subway with line straight to downtown/uptown. Not the cheapest, but not the most expensive.

Family_with_children

10/10

Exceptional

25 May 2026

Quinn

The hotel was very nice and in a great location to everything we needed to see. The staff was nice and helpful as well.

Friends_and_family Family

10/10

Exceptional

24 May 2026

Rebekah

Great location we got the air train and subway from JFK airport to right outside our hotel. Upon check in they upgraded us to a skyline view which was incredible. The hotel itself is faultless, the staff cannot do enough for you and the room was cleaned to a high standard everyday. I would recommend booking with breakfast included as there’s a great selection and not many other places around for the same kind of breakfast, a healthy option. We booked the baseball game tickets through ticketmaster as the hotel concierge could not beat the price and helped guide us to a trusted site, we booked moulin rouge through the concierge with less than an hour to the show and that did not disappoint. We enquired about a later check out as our flight was an evening flight and were advised we could extend check out to 1pm free of charge which was worth doing. Our suitcase wheel broke on arrival and the hotel were more than happy to send an engineer with tools to our room to help fix. We had lunch in the hotel a few days when we’d nipped back and the club wrap is delicious. If we were ever to return we’d 100% choose this hotel again, location is great for Central Park, midtown, theatre district and only a sub ride away from Statue of Liberty, 9/11 and lower manhattan attractions. I would also recommend booking the city pass as this works out cheaper and you get 5 attractions included we visited the statue of Liberty, 9/12 museum and memorials empire state and more. Best holiday ever!!

Partner

10/10

Exceptional

17 May 2026

Thomas

Staff was fantastic!

4/10

Poor

17 May 2026

David

Average room. Paid for upgrade to corner, and the blackout curtains don't work there. Maintenance cotuldn't fix. Coffee make worked sporadically. And the undisclosed Amenity Fee of $47 per day for no amenities we used. Complained and they took it off at checkout. Left a sour taste.

Friends

8/10

Excellent

13 May 2026

Emmylou

Perfect location. Toilet paper is paper thin.

10/10

Exceptional

10 May 2026

Rosalyn

This rooms are clean, the staff is welcoming, and the food and drinks were great!

Friends_and_family Family

10/10

Exceptional

08 May 2026

Mauricio

We very much enjoyed our stay. The staff is awesome! The property and its location are great.

Partner

2/10

Poor

06 May 2026

james

The last two times I stayed there a prior guest head left rotten food in the mini bar, and it had not been removed when I checked in. It was lots and lots of dust bunnies under the bed. The worst part that was the reception people. Some of them are very good, but if you get one of the ones that are not your in for it. This time when I checked out, they insisted that I had asked for an upgrade and we’re charging me for it. I had not asked for an upgrade. They gave me an upgrade when I checked in, and I assumed it was for free as it has been in the past because I’m a member of the IHG club. The woman I spoke to at reception would not believe me. Cause they tried to charge me for things from the mini bar that I had not used. It was a very unpleasant experience and I will not stay at this hotel again.

Self

10/10

Exceptional

05 May 2026

Ross

Great location so close to all the Broadway shows. . Newly renovated rooms were very lovely. . Breakfast buffet was lovely and convenient. Staff were extremely helpful. We will be back.

Partner

10/10

Exceptional

29 Apr 2026

Somwit

Thank you so much for taking such excellent care of us. We were truly impressed with every aspect of the service.

10/10

Exceptional

29 Apr 2026

Bintu

Yes I had breakfast off property everyday

Family

8/10

Excellent

27 Apr 2026

Michelle

The hotel was in a great place to take in a play. I didn’t find the hotel very cohesive. They don’t really go out of their way to make it an experience,
It’s not like other Internationals in that regard. It’s clean and quiet in the heart of Time Square without all the chaos

Self

4/10

Poor

27 Apr 2026

Robert

There was a refrigerator but could but not

8/10

Excellent

27 Apr 2026

Kerisha

I found my stay to be very comfortable. Overall a very good experience.

Family_with_children

8/10

Excellent

27 Apr 2026

Kim

Carpet tired , disappointed with view considering we had upgrade not worth paying for , breakfast great , location great

Partner

8/10

Excellent

26 Apr 2026

Hamed

It was the heart of Manhattan

10/10

Exceptional

23 Apr 2026

Katie

I loved my stay here!! Will be coming back. The staff is elite in every department. I used to work for St. Regis and Fairmont and I know service when I see it! For that reason, it is hard to impress me- but Intercontinental has their shot together! Everyone is impeccably trained and has an amazing attitudes. Bravo! The brunch is bomb as well! Drinks were YUMMY. Bed was COMFY

Self

10/10

Exceptional

23 Apr 2026

Lavinia Secore

Had a very nice stay. Everything and everyone was great.

Family_with_children

10/10

Exceptional

21 Apr 2026

Kathryn

Great location! Staff was kind. Would definitely stay again!

Friends_and_family Family

10/10

Exceptional

21 Apr 2026

Rebecca

Everything at the Intercontinental was great. The staff was warm and inviting, the room was as kept very cleaning but there was one small issue. The towels were desperately needing to be replaced. Several of them were actually thread barren. I expected much more lush towels.

10/10

Exceptional

20 Apr 2026

Jejuan

Hotel was nice. Staff was very accommodating.

Friends_and_family Friends

10/10

Exceptional

20 Apr 2026

Alfonza

Room was clean staff was great

8/10

Excellent

19 Apr 2026

Ayala

Great location

Family

10/10

Exceptional

18 Apr 2026

Cheng

Everything was good

Family_with_children

10/10

Exceptional

18 Apr 2026

Anastasiya

The property was overall a very pleasant place to stay. The room was clean, comfortable, and well-maintained, which made a big difference. The staff were friendly and helpful whenever we needed anything, and check-in/check-out was smooth.

The location is also a big plus — there are shops and restaurants nearby, so everything is very convenient. The atmosphere felt safe and relaxing, which is exactly what you want during a trip.

If I had to mention something to improve, it would be that some areas could use a bit of updating, and at times it could get slightly noisy. But overall, it didn’t take away from the experience.

I would definitely consider staying here again and would recommend it to others.

Family

8/10

Excellent

17 Apr 2026

Peter

Cool

Family_with_children

8/10

Excellent

13 Apr 2026

Alfred

10/10

Exceptional

12 Apr 2026

Vanessa

Great location to Time Square and all the theaters. Subway entrance also at the corner which was super convenient if you plan on using the subway to save money and explore the city like a local. Only complaint would be given what we pay nightly would be nice to get better quality toilet paper and tissue in the rooms. Those little things make a difference. Even my kids complained about the quality comparing it to their school toilet paper which no one likes to use because it’s so thin. Aside from this bed was comfortable and room was clean.

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Kristin

What a nice stay at this property! It hits high marks on the location, the room, which is nice and big, and well appointed, as well as the staff. The bar and restaurant are also very good. I highly recommend.

10/10

Exceptional

10 Apr 2026

Jennifer

N/A

10/10

Exceptional

08 Apr 2026

Jose Antonio

En el centro de todo En Manhattan. A dos minutos de times square, Broadway, hells kitchen, etc.
Hotel cómodo, excelente desayuno. Muy agradable el
Bar.
Muy buen valor recibido

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Tasheika

Staff was very helpful

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Nader

Absolutely Fantastic Accommodation's!

Family_with_children

8/10

Excellent

06 Apr 2026

Gerardo

The room was not as clean as expected. Had to request towel change because one of them had lipstick on

Family

10/10

Exceptional

06 Apr 2026

Juanita Wade

Rooms clean check-in was great. Francisco was awesome. The AC wasn’t the greatest, but we were able to get through the view was beautiful.

Family

10/10

Exceptional

03 Apr 2026

Rowena

Great central location, good view from high floor. Room was a bit noisy however as there was a fan type noise that was constant even when the air con / heating was switched off.

Friends_and_family Family

6/10

Pleasant

03 Apr 2026

Christina

It was nice

Friends

10/10

Exceptional

02 Apr 2026

Judy

This hotel was great! The staff was very professional and answered all my questions. Wonderful stay! Would stay there again for sure!

Family_with_children

10/10

Exceptional

30 Mar 2026

Yoga

An amazing experience. The property was neat and tidy. The staff members especially housekeeping and maintenance were excellent. We had minor issues, but they acted promptly and efficiently to have it resolved.

Friends_and_family Family

6/10

Pleasant

29 Mar 2026

Nourhan

The hotel itself is good but the service and the charges they add for it are ridiculous... This amenity few is too expensive and a complete scam. We also ordered from service, they charged us a delivery fee which is ridiculous and they didn't provide an airport shuttle like it claims on the page. We had to pay for it.

Partner

10/10

Exceptional

28 Mar 2026

Safwat

If within your budget dont even think its amazing

Family

10/10

Exceptional

24 Mar 2026

Meron

Clean room, great staff and amazing location

Family_with_children

10/10

Exceptional

23 Mar 2026

Barbara

The hotel is excellent. Clean, beautiful, great service, and centrally located. Five minute walk to Times Square, 15 minute walk to Bryant Park, 5 minute walk to Broadway shows, 18 minute walk to Rockefeller Plaza and 5th Avenue shopping.

Friends_and_family Family

6/10

Pleasant

22 Mar 2026

Zhong

No water bottle in the room. This is the hotel lik3 stars. Very cheap breakfast too. Overall I would not recommend this hotel in New Year.

10/10

Exceptional

21 Mar 2026

Judith

Room
Was clean and well heated. Staff very friendly.

Friends

10/10

Exceptional

21 Mar 2026

Diana

Yes was effective.

Family_with_children

4/10

Poor

17 Mar 2026

paul

Staff wore friendly we had went over

10/10

Exceptional

14 Mar 2026

Neely

The staff was very nice and helpful. We loved the location because it was pretty central to everything we wanted to see. Our room was very comfortable and clean. We would definitely stay here again.

10/10

Exceptional

10 Mar 2026

Bruce

Fantastic location and comfortable accommodations. Best breakfast buffet in Times Square area. I really recommend this hotel. Oh...and great rate.

Friends_and_family Friends

10/10

Exceptional

09 Mar 2026

Leslie

It was nice as usual. No complaints at all .. I will return

8/10

Excellent

06 Mar 2026

Jerrica

There was a credit that was given but they said I could not use it on check out at the restaurant or water in the room. Silly to me.

Partner

10/10

Exceptional

05 Mar 2026

Kelly

What a nice surprise! I usually say at the Hilton Midtown, which is turned into a tired dump, this was a pleasure. Great food, clean room rooms updated great staff… Loved my stay can’t wait to come back.!

Business

10/10

Exceptional

27 Feb 2026

Deni

Room was good, but

8/10

Excellent

27 Feb 2026

silje

Friendly staff. The room was a little dusty and difficulties in

Friends_and_family Family

10/10

Exceptional

24 Feb 2026

Rodney

Yes.

Buz boys.

Long wait for buffet breakfast.

Partner

2/10

Poor

24 Feb 2026

Flora

- room is older and dirty (dusty, rust in bathroom, carpets dirty, and shower was clogged
-service: requested additional towels and had to keep requesting as they never arrived. Additionally if you book through a third party, BEWARE that they will use your credit card information to charge you daily through them as well. Check your transactions. When I brought it up to the front desk and manager, they weren’t apologetic but instead said that they had reimbursed it back so that it was fine bc it was a credit card so the charge would just fall off.

10/10

Exceptional

24 Feb 2026

Venecia

The room was clean but there was wet towels

4/10

Poor

21 Feb 2026

Derrick

Loud in hallways, rooms not updated. Otherwise staff very helpful.

Partner

10/10

Exceptional

10 Feb 2026

Kelly

The room was beautiful, the bar staff in the middle of an awful snowstorm was incredible! I will be recommending to everyone!

8/10

Excellent

08 Feb 2026

Gregg

The hotel was very good and the location is great.

Leisure

10/10

Exceptional

03 Feb 2026

Frank

Covinent

10/10

Exceptional

01 Feb 2026

Ryan

All round great job as always when staying in NYC.

Business Self

10/10

Exceptional

29 Jan 2026

Gregory

Clean room, friendly staff, great location

Leisure Self

10/10

Exceptional

22 Jan 2026

DELILAH

This was a really pleasant experience in the heart of a very busy, dirty city. I mostly appreciated the attentiveness of the staff, including the bellman and the breakfast team. I would stay here again. I just hate being on top floors, so I would probably stay lower :-)

Leisure

10/10

Exceptional

16 Jan 2026

Dawn

The room was spotless and roomy. Staff was professional and courteous.

Leisure Partner

8/10

Excellent

07 Jan 2026

Fiona

Perfect place to stay to see Broadway shows.