Name: Hilton Garden Inn New York/Times Square Central
Address: 136 West 42Nd Street, New York, 10036, US

Hilton Garden Inn New York/Times Square Central

New York Area - NY · United States

136 West 42Nd StreetView location

100 reviews shown

10/10

Exceptional

07 Aug 2026

John

Essentially on Times Square

Partner

8/10

Excellent

06 Aug 2026

Vicky

Very good location for travelers.

10/10

Exceptional

05 Aug 2026

Julio

Truly enjoyable stay, very patient and helpful staff. Modern and clean rooms, great view from the corner room! Perfect location near to the subway and Times Square.

8/10

Excellent

05 Aug 2026

ELAINE

I liked the room design. It was the right size for a single traveler.

The water pressure in the sink and toilet was low. The bathroom countertop could've been cleaner.

10/10

Exceptional

05 Aug 2026

Taylor

It was a good hotel

10/10

Exceptional

05 Aug 2026

Sheila

Incredible experience! Will definitely stay again!

10/10

Exceptional

04 Aug 2026

Glen

10/10

Exceptional

04 Aug 2026

Ana

Really pleasant stay

8/10

Excellent

04 Aug 2026

Ashok

Excellent for location
Clean room but bad and old beds with terrible mattresses
Staff not very helpful. Room was not ready for 1 hour. We had to wait. Staffs don’t help in providing and guiding for parking or in and out of hotel while checking in and out.
AC good.
Breakfast was excellent and the best part of stay there.
Staffs don’t explain the charges you incur.

6/10

Pleasant

04 Aug 2026

Gustavo

Paid for a corner room with view of time square. Called early in the day letting them know my plane was delayed and to save my room. Was downgraded to a lesser tier room without a view. Offered more Hilton points to compensate. I want what I pay for and if not refund the difference not points.

Other issues with the smell in hallway, bad water pressure in shower.

10/10

Exceptional

03 Aug 2026

Preston

Was a little apprehensive to book a hotel in times square but my sister-in-law wanted it. What a great decision! the Hilton Garden Inn is on 42 street a block from Times Square and a block from the library. The Times Square subway(train station if you want to sound like a native) is a block from the hotel. You can literally get anywhere from there. I recommend the Citymapper app for the train, buses, ferries, etc. There is also another station on the other end of the block by the public library. The hotel has a restaurant serving breakfast lunch and dinner. There are bagel shops, bakeries, and bodegas all around. Carmine's Italian Restaurant is 2 blocks away. Room was a little small but it is New York so if you are traveling in a group of 4 or more you will be a little cramped. The hotel and rooms were very clean. room has microwave, mini fridge and safe. It was almost eerily quiet with very little road noise. Bonus was the free washer and dryer in the basement. When we go back this will be our hotel of choice for its central location

10/10

Exceptional

03 Aug 2026

Nishi

I liked the location and cleanliness of the property. However for the price breakfast should have been included. Also, room was fairly small. Overall it was an ok experience. They have many Hilton hotels in the area so it can get confusing while booking. Make sure you know which location you are booking.

8/10

Excellent

01 Aug 2026

Rhonda

Place was nice, good location but breakfast should have more options

10/10

Exceptional

31 Jul 2026

Melissa

Check in was amazing! I felt like the staff was very friendly and kind the entire time. Beth was so kind and accommodating.

10/10

Exceptional

28 Jul 2026

Theresa

We loved this hotel! It was the perfect location for us, and it was so nice to have subway access just steps away. I was concerned after reading comments about the elevators being a bit slow and having long wait times, but that just wasn't our experience.
The staff were friendly and helpful, and it was nice having a bar and restaurant right in the hotel. The chocolate and espresso martinis are a must-try—they're perfect before heading out for the evening or after a long day of touring.
The rooms were clean, and it was nice having coffee and water available in the lobby first thing in the morning before heading out and again when returning from a day of touring. It was also nice coming back to a cool room and having a window that opened just enough to let in some fresh air.
Overall, we had a wonderful stay and would definitely stay here again.

10/10

Exceptional

27 Jul 2026

Thomas

The location was ideal. Right next to the subway station and easy walking distance to Time Square and the theatre district.

10/10

Exceptional

26 Jul 2026

Summer

Shisashu

8/10

Excellent

26 Jul 2026

Stanley

Rooms were small and mattress wasn't the.l best. Location was
the reason we chose it.

10/10

Exceptional

26 Jul 2026

Karen

Great stay. Convenient location. Staff was excellent! Thank you!

10/10

Exceptional

25 Jul 2026

Jennifer

We enjoyed our stay, clean and cool.

10/10

Exceptional

25 Jul 2026

Carla

Clean room

10/10

Exceptional

24 Jul 2026

Thomas

Very friendly staff. Nice updated rooms.

6/10

Pleasant

24 Jul 2026

Latanya

I usually love staying at Hilton, but this time was just not good. I booked two rooms. My son’s room was perfect but mine was not. There was a mold/sewage smell in the room. There was mold in the bathroom vent. There were stains in the carpet. The door had to be slammed to close all the way. The cover to the electronic key reader kept falling off. I took pictures. I tried to contact customer support but no one got back to me. I booked through a third party. I wasn’t told that I wouldn’t get Hilton Honors points for these two rooms until after they were trying to sell me another stay. The front office desk worker was nice at checkout and apologized for the inconvenience. I just believe we pay a lot of money to stay in Hilton/Times Square for a room to look like that.

8/10

Excellent

24 Jul 2026

Collin

Everything was good. Good location. Staff was great!

2/10

Poor

21 Jul 2026

Anthony

We got there to check in at 2pm they canceled our reservation for no reason at all. Told us we could rebook and when I went to rebook the price was $500 more. So glad I had other options or they would have left us high and dry in the heart of New York City smh

Family_with_children

10/10

Exceptional

21 Jul 2026

Jeidalyn

Very clean room nice air conditioning and a good stay. Staff also holds your bags for you if you need to check out before travel

Partner

10/10

Exceptional

20 Jul 2026

Jermaine

Great location, close to Metro North, Time Square and Broadway. Hotel is modern and nice and clean. Room size is pretty good for NYC which tends to have very small rooms. This was my second stay here.

Partner

10/10

Exceptional

19 Jul 2026

Haydee

Excellent Location!

Partner

10/10

Exceptional

18 Jul 2026

Amanda

We had an amazing stay! The location was absolutely perfect! Super sweet and helpful staff, especially the front desk and luggage bellhops! Very clean and spacious rooms! We loved every second of our visit! We will definitely be back! Thank you so much for a wonderful stay!

Partner

6/10

Pleasant

18 Jul 2026

Shon

They will charge you a “destination fee” when you check out and they did disclose that fee with me checking in for the dishonesty I will not book there again.

Self

8/10

Excellent

17 Jul 2026

Willie

The stay and the staff was pleasant. We arrived early and had to wait to check in but we did not mind a bit, the staff took care of our bags while we explored the city. The room was a bit dated, small and the bed mattress was uncomfortable. However, this did not impact much of our stay as we were out of the room most of the time. In addition, we did not eat breakfast or lunch in the small restaruant but got fresh, hot coffee every morning. Overall, we would recommend as this was a great place to stay accessible to all activities that were in walking distance.

Partner

10/10

Exceptional

16 Jul 2026

Pamela

The hotel was fantastic. The staff was helpful and attentive. Our toilet wouldn’t flush right when we got there and they fixed it right away. Very, very happy with our stay.

Partner

10/10

Exceptional

15 Jul 2026

Miryam

Great hotel experience! The room was clean, the staff were friendly, and the service was excellent. I had a lovely stay and would happily recommend this hotel.

Family

10/10

Exceptional

15 Jul 2026

CRYSTAL

We had an amazing time on our girls trip to NYC. We chose this hotel because of its convenience to Times Square and the subway lines, and it did not disappoint. The room was beautiful with a large TV, a view of the city (We could see Times Square), and access to the subway was absolutely perfect for a busy week in the city. We easily walked to Bryant Park, Macy's, and everywhere in TS. Highly recommend!!!!

Friends

8/10

Excellent

15 Jul 2026

Jayson

Perfect location

Partner

4/10

Poor

15 Jul 2026

tyisha witherspoon

No early check-in. Hotel is average, the price is above average. Bathrooms needs to be updated.

8/10

Excellent

14 Jul 2026

carl

A slight delay at check-in, but otherwise decent. Not an experienced with high rise hotels, I was the drawback not the hotel.

Self

6/10

Pleasant

14 Jul 2026

Dalila

Shower not sealed & water was all over the floor!

Family

10/10

Exceptional

14 Jul 2026

Jennifer

I would recommend this property. It was clean well maintained great location and the restaurant the food was excellent.

Partner

6/10

Pleasant

13 Jul 2026

Ayanna

I like that the hotel was right on Times Square. However, my room was a bit stuffy and the hallway smelled like cigarettes or like old people’s home. But that’s just my own opinion some people might like that.

Self

10/10

Exceptional

13 Jul 2026

Nina

The front desk was so sweet, our room was super cozy and clean. Would definitely stay here again in the future!

Friends

10/10

Exceptional

13 Jul 2026

Anthony

It was a very nice and clean location thanks to housekeeping for keeping things together and the location was everything

Partner

10/10

Exceptional

13 Jul 2026

ISMAEL

Good

Self

6/10

Pleasant

12 Jul 2026

Axay Ax

They charge a resort fee, not sure what the fees are for and was not explained them

Self

10/10

Exceptional

12 Jul 2026

Heath

great location, clean rooms and helpful staff.

Family_with_children

6/10

Pleasant

10 Jul 2026

Margaret

The biggest issue was that we reserved and paid for a king room and got a queen. Not a huge issue, and once we realized it we didn’t feel like it was worth moving into another room for the short stay, but that was a big size downgrade in the room , having stayed in a king size room before.

Friends_and_family Friends

6/10

Pleasant

10 Jul 2026

JESSE

Didn't like that they made actually made us wait until 3pm to check us in. No glassware in the rooms and the ice machines was broken on most of the floors. Check-in was ridiculous and Check out was the same. They need to update to being able to check out on the TV. Location is perfect

Partner

8/10

Excellent

10 Jul 2026

Tyreese

Easy checkout, right in the heart of Time Square. My room was right in the front of the hotel and I head limited noise. I was only there for one night for work.

Self

2/10

Poor

09 Jul 2026

Bruno

quand Expedia affichera des descriptions exactes des services offerts cela aidera grandement à éviter les situations désastreuses que nous avons rencontrées- parking sur place est TRES DIFFERENT de parking à 2 blocs dans NYC ! surtout quand on se fait voler des items après avoir laisser les clés au valet! expérience inacceptable.

Partner

10/10

Exceptional

09 Jul 2026

Holly

This hotel is such a great find for the price! It is clean, well maintained, the staff is super helpful and friendly and the location can’t be beat! It was such a great stay. Highly recommend

Partner

10/10

Exceptional

08 Jul 2026

Eric

I had a wonderful stay at the Hilton Garden Inn. The hotel was clean, comfortable, and the staff was friendly and welcoming throughout my visit. One of the highlights was the on-site restaurant—it had a great atmosphere, excellent food, and made it so convenient to enjoy a nice meal without leaving the hotel. Overall, it was a fantastic experience, and I would definitely stay here again. Highly recommended!

Self

10/10

Exceptional

08 Jul 2026

Bruno

all good

Partner

6/10

Pleasant

06 Jul 2026

SON

When I booked my reservation with detailed fees will be be charged of $158.33, but later I received email said that pay extra of $34.42 and temporary hold $100 each day to ensure my damage to the room. This temporary hold of $100, it's okay but other extra of $34.42 I am not happy. Why didn't show in the first time? So I can think it's is fair and affordable. Also, they not provided toothbrush and toothpaste.

Partner

8/10

Excellent

06 Jul 2026

Melissa

Excellent water pressure in the shower, but temperature options were hot and very hot. Even the bathroom sink was like that. Front desk was very responsive and sent someone right away to fix it, but in order to keep the water somewhat cooler, I would’ve had to keep it running. I made do, but taking a shower was tricky. Room was clean, elevators moved pretty quick! Location was between 42nd/Times Square and 42nd/Bryant Park subways, which was super convenient. Very pleasant staff!

Self

8/10

Excellent

06 Jul 2026

Jean

Perfect location by Times Square and short walk to Broadway Shows! Nice smell as you walk in the main doors off the street and breakfast in the lobby area was convenient and good. Rooms are small but that’s expected for the price. First room we were given was in need of plumbing repairs and was very noisy next to the elevators so we requested another room and was told no. We returned to the front desk later and received a yes from the manager whom we really appreciated —she was great and was quick to respond and moved us to another room which was on a higher floor and seemed the same size but in better condition and didn’t smell like weed. Beds are very hard which is uncomfortable to us but maybe some people prefer the firm mattresses and the location and price and some Tylenol helped to make it a win/win. I am a Hilton rewards member so I would probably stay here again but I would love to suggest softer mattresses. The views from the upper floor windows are amazing!

Partner

10/10

Exceptional

06 Jul 2026

Yennys

Todo bien. Lo unico que no me gustó s que pedí agua y no la llevan a la habitación. Hay que bajar a buscarla

Self

10/10

Exceptional

05 Jul 2026

Angelica

Griffin was so helpful in directing us to a great restaurant and how to get around on the subway. I would definitely come back to this hotel. We could see the Times Square ball from our room.

Partner

8/10

Excellent

03 Jul 2026

Leisan

I love the proximity to Times Square and Broadway theaters. About 12 minute walk to Penn Station. The hotel itself is small but has it charm. I booked the times square view room, but got no view lowest floor very small room. I left right away and requested the room I actually booked. They changed it right away. So that was nice. During checkout I noticed I was charged twice for hotel taxes, but front desk personnel fixed it. So overall good stay with small hiccups.

Family

2/10

Poor

02 Jul 2026

Jeff

We stayed in room 1204. The carpeting on the 12th floor was old and filthy. The carpet sweepers weren't working properly because even after the carpet was swept, there was debris on the carpeting. We complained to the front desk but they did very little to remedy the situation.

The shower was full of mold...we finally got the staff to replace the rubber bottom of the shower door, which they acknowledged was terrible. There was very little water pressure in the sink.

One day of our stay room service informed us that they would not be cleaning our room. They gave no reason why but just didn't do it.

The air conditioning was impossible to control. No matter what temperature we set it to, it either was way too warm or too cold.

We spoke to the staff repeatedly about these problems but there was very little they could or would do. They told us that the Hilton Garden Inn is not managed by Hilton but rather by a third party manager. Not sure what that has to do with anything.

We will never stay at a Hilton Garden Inn again and we would advise anyone else not to do so as well.

Partner

8/10

Excellent

01 Jul 2026

Anthony

Good hotel

Friends

10/10

Exceptional

30 Jun 2026

Mark

Staff for check in and out could not have been better. Super helpful friendly people.woyld definitely stay again

4/10

Poor

30 Jun 2026

Amanda

To be such an expensive room it had mold all over the walls in the room and the bathroom. The AC leaked soaking the floor and getting our clothes wet. The only positive was the location.

Family

10/10

Exceptional

30 Jun 2026

Elizabeth

Everything was great! The location made it easy to walk anywhere uptown and the subway is just around the corner. The food at the restaurant was good, and the people were all very kind. Will definitely stay here again the next time we go for a visit.

Family

6/10

Pleasant

29 Jun 2026

Yasin

2 drink at the hotels bar and got a $115 charge at my room
What a rip off

Partner

6/10

Pleasant

28 Jun 2026

James

I’ve had better , I’ve had worse , bit overpriced and the room was very small

Partner

8/10

Excellent

26 Jun 2026

Ria

Easy access to times square

Family_with_children

10/10

Exceptional

24 Jun 2026

Michael

Love the location and amenities. Don’t love the sales person in the lobby peddling bonus points and future stay deals.

Friends

10/10

Exceptional

23 Jun 2026

Vivian Eileen

Me encantó la vista para Times Square. Lo mejor

Partner

2/10

Poor

23 Jun 2026

Michael

Room had a foul odor. Will not stay there again. Dont recommend

Family_with_children

10/10

Exceptional

23 Jun 2026

stacy

Perfect spot for being a TOURIST… central location to everything! Subway stop steps away. Rooms were adequate - as expected.

10/10

Exceptional

23 Jun 2026

EDWIN

This hotel is close to the mayor attractions in Times Square.

8/10

Excellent

21 Jun 2026

Dara

Room was cleaned daily. The only issue was I was charged a fee that I have no receipt for!

Partner

10/10

Exceptional

17 Jun 2026

miriam j

I had a very nice stay at this hotel. It’s a perfect location for restaurants and theater and Times Square.I would recommend it any day.

Self

10/10

Exceptional

16 Jun 2026

India

Staff was very friendly and professional and i was able to check in early with an upgrade. The hotel is conveniently located in Times Square and Broadway. Whole Foods is on the corner and the room has a microwave and a refrigerator.

6/10

Pleasant

15 Jun 2026

Nancy

Could not get housekeeping to service room even when asked. Complementary coffee was not available/ they ran out early and didn’t make more unless they were asked.

Family

8/10

Excellent

15 Jun 2026

Ivy Aba

The front desk receptionist is incredibly helpful, and the hotel is spotless.

Family_with_children

6/10

Pleasant

15 Jun 2026

Edison

It was a nice stay. The room didn't have a traditional closet but that was minor.

Partner

10/10

Exceptional

14 Jun 2026

Ricardo

It is located in a perfect area surrounded by lots of choices to eat.

Partner

4/10

Poor

12 Jun 2026

A S

Location is goods
Staffs are rude

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

David

Room was very clean and the staff was very friendly.

Family

10/10

Exceptional

09 Jun 2026

Abril

Céntrico y buenas atenciones. Ideal la relación precio y calidad. Solo los de la entrada principal eran medios pesados , luego todo el pedo al bien.

Partner

10/10

Exceptional

08 Jun 2026

Anne

Really friendly staff. Very good positionand easy to get around from.

Self

10/10

Exceptional

08 Jun 2026

John

Close to times square empire state buildiny .subway and bus station.

Partner

10/10

Exceptional

07 Jun 2026

Bronwyn

We had the best time...everything was wonderful

Family

10/10

Exceptional

07 Jun 2026

Good sevice

Family

10/10

Exceptional

03 Jun 2026

Meredith

Everything was fantastic the girl at the front desk was awesome! I wish I remembered her name! Great stay! We will be back!

Partner

10/10

Exceptional

03 Jun 2026

shawna

Room was great, convenient location, but the best part was the front desk staff. Both ladies who I encountered were warm, friendly, personable. I wish I had gotten their names. Top tier service.

10/10

Exceptional

03 Jun 2026

JOHNNIE

Super clean, super convenient, awesome staff. Everything worked as it should. I would definitely stay again with no hesitation. Affordable the best bang for your buck in the heart of new york city.

Partner

8/10

Excellent

02 Jun 2026

Rita

We stayed at this hotel for three nights and had a pleasant experience. The property is conveniently located in the Time Square area, making it easy to walkk to shopping, Central Park, Carnegie Hall, and many other attractions. The hotel is not particularly fancy, but it was comfortable and met all of our needs during our stay. Our room was clen and adequate, although the bathroom was a bit small. Despite that, we manged just fine and enjoyued our visit.
What stood our most was the excellent staff! The front desk team was welcoming and helpful, and the housekeepoing staff cleaned our room every day!

Partner

10/10

Exceptional

01 Jun 2026

Yaimay

All good 100% recommend it

Family

10/10

Exceptional

01 Jun 2026

Stephanie

Very clean spacious room. Having a mini fridge and microwave was excellent.

Friends

8/10

Excellent

29 May 2026

Mackenzie

Great stay, helpful staff, and centrally located. I would stay again!

Partner

6/10

Pleasant

28 May 2026

Lawanda

Melissa and Afruna were amazing at the front desk at checkout!!!! They showed great hospitality and customer service unlike their counterparts who work with them. They were interested and invested in resolving the problem and closing out this experience well. Some of the other staff acted like I was bothering them for their mistakes with charges on my account and did not care to resolve it. Another person who was helpful was the manager Tyera who took time to listen and try to resolve the problems. We encountered 4 other front desk people and a manager who seemed to be bothered by our presence. This is their whole job. It would have been great to have a check in process that was excellent and exemplary as I know the Hilton Gardens staff to be. However, This was not that experience. Expedia also made an attempt to try and help but failed to resolve the problem. They also made a suggestion that didn’t really help because it was not usable so that was a waste. The restaurant was awesome and food had a great taste. Good ambiance and wait staff. Excellent service. The resort was beautiful, clean and rooms were updated. My main and only problems were surrounding staff and check in. Otherwise, our trip was great.

Partner

10/10

Exceptional

28 May 2026

Megan

Room was very clean ac worked wonderful your right there in time square restaurants right next door and one in the hotel that they give you vouchers for, I would stay here again and they check your bags for you before and after your arrival

Self

6/10

Pleasant

27 May 2026

Ricardo

La estancia en general estuvo bien, siempre elijo este hotel para mis visitas en NY, lo que podría mejorar estuvo el tema de limpieza, solo dejan un papel higiénico, el wifi es bueno pero podría mejorar.

Partner

6/10

Pleasant

24 May 2026

Desta

Staff is always nice. Elevators are slow and one was down. Ice machines did not work, tried 4 floors before going to front desk.
Furniture in lobby stained and dirty. Towels are old and torn. They were so worn they needed to be labeled rag.
The location is superb

Friends

10/10

Exceptional

23 May 2026

Robert

This hotel is situated right next to subway stops so you can get anywhere in the city with no fuss. The room was quiet and clean. We slept well when we weren't running around the city. Just give yourself extra time to get in and out to account for elevator waits. That appears to be common in the area.

Partner

4/10

Poor

20 May 2026

Vasilika

The AC wasnt properly working. There was only scalding hot water in the shower. The towels were dirty and the carpet was dirty. Very disappointed for the nightly rate it charges.

Self

10/10

Exceptional

20 May 2026

Ron

clean rooms, great Wifi

Business

10/10

Exceptional

20 May 2026

Todd

great Wifi