Name: Residence Inn New York Manhattan/Central Park
Address: 1717 Broadway, Midtown-central Park, 10019, US

8/10

Excellent

28 Jul 2026

Frank

Breakfast was good and the staff was

10/10

Exceptional

27 Jul 2026

Debra

Small but efficient! Very clean! Good views!
Ate breakfast one day and had nice selection!

10/10

Exceptional

27 Jul 2026

mark

Great breakfast selection, staff were very helpful and friendly, nice amenities in the room

10/10

Exceptional

27 Jul 2026

Cesar

Todo exelente

10/10

Exceptional

26 Jul 2026

Kimberly

Very nice breakfast spread! Great location, really appreciated the room had a small fridge. Very friendly staff.

2/10

Poor

25 Jul 2026

Trecia

AC broken-property tried to fix to no avail. No room to be moved to. Had to leave property early in the middle of the night. Room temp 77 degrees.

10/10

Exceptional

23 Jul 2026

HYUNSUK

Perfect location and view

10/10

Exceptional

22 Jul 2026

MARK

We loved the views from the 62nd floor, floor to ceiling windows. If we did nothing else on our trip, the views would have been enough. The hotel is very convenient to Lincoln Center, which was our destination. The breakfast buffet was very good. Water pressure and hot water was great. We've stayed before a and will stay again, if the price is right.

10/10

Exceptional

21 Jul 2026

Myesha

Would definitely stay again

Partner

10/10

Exceptional

21 Jul 2026

Vanessa

Everything was very clean and very nice staff

Family_with_children

10/10

Exceptional

19 Jul 2026

Lauren

Spacious room, great view and location, and staff could not have been more helpful

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Joslyn

The breakfast food was good. The room was clean and the staff was very nice.

Family

6/10

Pleasant

19 Jul 2026

Sylvia

Very good hotel and the views was amazing

Family_with_children

10/10

Exceptional

17 Jul 2026

Chandler

loved the location and was super clean

Friends

10/10

Exceptional

15 Jul 2026

Xiaoying

I had a solo trip in NY, this hotel is very nice for solo travelers. Staffs are nice and room is clean. Breakfast is included which is good for me.

Self

10/10

Exceptional

14 Jul 2026

Francis

They were very helpful to my daughter.

Friends

6/10

Pleasant

14 Jul 2026

Deborah

The room was fine. Fairly small. There was a “kitchen” area that included pots and pans but no stove. There was a microwave, dishes for 2 and a dishwasher but no flatware. The room was dusty but otherwise clean. It was fine for us because we just needed a place to sleep. For longer stays it might be a challenge. It did have a great view and free breakfast was a bonus. Location was convenient, between Times Square and Central Park.

Partner

10/10

Exceptional

13 Jul 2026

Stephanie

Good complete breakfast offered. Was impressed with the views from my room. Very clean and beautiful. Staff were quick to respond. Would definitely stay there again.

Self

10/10

Exceptional

12 Jul 2026

Ada

ROOMS ARE A LITTLE BIT SMALL, DIDNT HAD STOVE TOP, AS SAID ON THE ROOM AMENITIES, NO OUTSIDE SOUNDS, GREAT VIEWS, GREAT BREAKFEST, OVER ALL IT WAS A NIVE STAY FOR 10 NIGHTS AND 2 ROOMS.

Family

10/10

Exceptional

09 Jul 2026

Leah

Room was clean and had a wonderful view of times square. Staff were friendly and helpful. Breakfast was good.

Self

6/10

Pleasant

08 Jul 2026

Thessa

Clean room, breakfast was good, slow elevator, good quite location in the mist of everything (soundproofing), furniture needs some TLC (cleaning or replacing), excellent views

Self

10/10

Exceptional

07 Jul 2026

Mujgan

Breakfast ends too soon (10AM), so I was unable to make it each day, would be helpful if it ends later in the day, 11AM or 12PM.

Self

8/10

Excellent

07 Jul 2026

Brian

Nice staff but our shower leaked and left a hug puddle every time we showered.

Partner

10/10

Exceptional

06 Jul 2026

Emeterio

Todo bien, muy limpio, solo el bar estaba cerrado durante los partidos del mundial (domingo)
La habitación amplia, la vista increíble vale la pena
Lo recomiendo bastante

Partner

10/10

Exceptional

06 Jul 2026

Nikki

Fantastic location! Close to everything with amazing views!!

10/10

Exceptional

06 Jul 2026

Janet

Amazing place to stay! Location is perfect to Times Square and Central Park. Close to subway stops for all other areas. The included breakfast is wonderful. Views from the rooms are amazing. Staff is wonderful. Beds are comfy and rooms are quiet.

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

T

We really loved this hotel..feom the people at front to the fantastic view was amazing, you even get a shuttle from the airport to the hotel for 30.00 dollars it was so convenient.
The breakfast was 👏
Room tiny, but its New York style. Still the view made you not want to leave..which my husband and I made a small meal and just stared out. We will definitely stay here again.
Thank you Residence Inn.

Business Friends

10/10

Exceptional

30 Jun 2026

Kyeisha

Very clean and staff was friendly. The elevator needed AC. The breakfast was decent. Location was perfect also.

Family_with_children

10/10

Exceptional

30 Jun 2026

Monique

Check in was seamless & simple. The room was a corner room with massive windows so we had a very nice 180º view from the 41st floor. The room was very clean and had a mini kitchen, which we found quite useful. The shower was nice - roomy enough for 2 and good water pressure. The breakfast buffet was pretty good, albeit a quite rude man that worked there each morning (5) that we were there. He would get snappy (once with us) with others if they dared walk in to grab food 20 minutes before it was closing. To me, 09:30 closing is 09:30 - NOT 09:10. Anyhow, he kept telling us and others \"Don't come so late! You can't eat this late!\"
The room was comfortable each night. We had everything we needed. One afternoon however, my husband and I were spending some time in the room and an employee tried to enter. My husband told her that we were busy and stated that we did not ask for anything. She kept insisting that a door needed to be fixed. After she tried to enter a second time, my husband put both locks on the door and told her to leave. We found this to be quite odd and did inform the front desk later that day but nothing was done as far as we know.
Anyhow, other than the restaurant guy and the insistent person trying to enter our room, our stay was good. We would definitely stay here again.
Location was perfect for us - 2 minute walk to the subway and just a short walk from Central Park and also Times Square.

Partner

10/10

Exceptional

27 Jun 2026

Alicia

Excellent, loved the breakfast.

Family

10/10

Exceptional

25 Jun 2026

Pavle

Fantastic view from the room, a very good breakfast, exceptionally friendly and always helpful staff, spotless cleanliness, and an unbeatable location. I really enjoyed my stay and would happily come back.

Friends_and_family Friends

8/10

Excellent

23 Jun 2026

Michael Gordon

Stayed for a week. We don’t like having cleaning staff in our rooms everyday and they were constantly knocking on the door to come in and clean even with the tag on the door handle and at one point one of them walked in and started cleaning when we opened the door with us both in there

8/10

Excellent

21 Jun 2026

Dave

Breakfast buffet is great.

Self

6/10

Pleasant

19 Jun 2026

Louis

Over the years, we've stayed at either the Residence Inn or The Couryard many times on our trips to NYC. We've always enjoyed the stays. This time, unfortunately, the A/C went out for more than 2 days. Our in-room temperature was 85 degrees. It was impossible to sleep, as you can understand.,,especially with no windows to open. Long story short: at one point we reached the Manager, Letti. That was a blessing. Letti made us feel understood and paid attention to our discomfort. Her concern was very appreciated by us. We will stay there next time we are in NYC as a result of her generous accomodation and concern with our problem.

On another note, we noticed the sheer drapes on the windows were tattered and need to be replaced. That should be attended to. It was a bad sign.

Partner

10/10

Exceptional

19 Jun 2026

Lianne

The approach to the hotel was nerve wracking but ended up being super accessible. The staff was fantastic and very friendly. The room was clean and comfortable and super convenient to Broadway! Had a wonderful stay, highly recommend.

10/10

Exceptional

18 Jun 2026

Amanda

Loved it

Partner

2/10

Poor

16 Jun 2026

Adriana

Unfortunately AC was not working during my stay so it wasn’t very pleasant. The staff took a long time to fix the issue and move us to a new room. I won’t be staying there again.

Friends

10/10

Exceptional

15 Jun 2026

Beverly

Small rooms but very lovely hotel. Appreciated the family room with the twin bed! Great location, nice views, wonderful breakfast. Staff was very helpful and worked hard to fix a little issue we had when we checked in.

Family

10/10

Exceptional

15 Jun 2026

Barbara

Great location, awesome breakfast. Great staff

Partner

10/10

Exceptional

14 Jun 2026

Kevin

Really good breakfast buffet.

Family

10/10

Exceptional

14 Jun 2026

Jackie

The breakfast was delicious! The staff was so helpful in helping me to download an app and show me how to use it to naviagte the subway. The hotel amenities were great being able to do laundry was a huge plus. The room was spacious and the view was fantastic! It’s a great location as well!

Friends_and_family Family

8/10

Excellent

14 Jun 2026

Dan

Elevators were a disaster

10/10

Exceptional

12 Jun 2026

Gurnam

Very good breakfast.

Family_with_children

10/10

Exceptional

10 Jun 2026

Brittany

Great view! Easy check in.

Self

10/10

Exceptional

10 Jun 2026

Madeleine

Great neighborhood, full breakfast and kitchen.

Self

10/10

Exceptional

04 Jun 2026

Kojam

Room is clean and breakfast is wonderful!

Friends_and_family Family

6/10

Pleasant

02 Jun 2026

Catherine

For the price I was expecting cleaner and move modern facilities. I have stayed at many Residence Inns and this was my far the most outdated one, location was the main attraction. The dining area was good as was the gym. The bathroom was great but the kitchen was so out of date and the fridge was so old fashioned and noisy and not very cold. Everything was super dusty!

Partner

8/10

Excellent

23 May 2026

sharon

Really like this hotel! Have stayed here in the past. The only problem this time was with the elevators. We waited over 25 minutes for an elevator to come. We understood that one elevator was out of service which I’m sure didn’t help…

Friends_and_family Family

10/10

Exceptional

18 May 2026

Jill

Everyone was wonderful!

Partner

10/10

Exceptional

14 May 2026

Nevaeh

Breakfast was wonderful

Family_with_children

6/10

Pleasant

14 May 2026

MARCDONALD

Elevators make too much noise at night, disturb sleep.

Family

10/10

Exceptional

13 May 2026

Amy

The staff was incredibly friendly and helpful!

Business

10/10

Exceptional

12 May 2026

Jordan

Great location

10/10

Exceptional

10 May 2026

John

Great location. We took the Q70 from LGA to the subway and it was a quick walk from 7th and 53rd over to the hotel. Friendly staff on arrival. Love the breakfast each morning. Highly recommend.

Friends

4/10

Poor

09 May 2026

Lisa

I did not sleep . All I could hear were the elevators going up and down all night long. It’s a beautiful hotel but I’ve never stayed in a hotel where the elevators were so loud . Very disappointing

Friends

4/10

Poor

05 May 2026

Angelica

Bathroom door didn't work. Carpet was dirty breakdast horrible

10/10

Exceptional

04 May 2026

Fiona

Excellent location, friendly staff and a very good breakfast. Bed was comfortable and excellent shower. We had an issue with the water supply on the first morning and maintenance had arrived within ten minutes. Water restored by the time we got back from breakfast

Friends

10/10

Exceptional

26 Apr 2026

Luann

We had a great nine day stay. The room was clean, the bed was comfortable and the staff was very helpful. We will stay there again on our next trip to NY.

Partner

10/10

Exceptional

20 Apr 2026

Mark

WOW, the one time when I never requested a view and I had an outstanding panorama of Central Park projecting north of 59th Street from my room on the 55th floor-- Great Midtown location at 54th/Broadway-- a ten minute walk to General Sherman at 59th/5th Ave (starting point for many tours), twenty minute quick march up Broadway to Lincoln Center/MetOpera. Room a bit tight but well equipped. Never used the compact in-room kitchen. Bed was reasonable, environment calm and quiet, decent bathroom (shower). Breakfast entirely adequate-- the usual \"Marriott suspects\", e.g., the mass-produced cheesy omelet, the mound of sausage patties and vegan substitute for same, the DYI waffler.... Lobby space not much to speak of but very helpful staff, extending from the front desk crew, to bellmen/doormen, affiliated limo guys that were competitive with taxis in terms of getting back to LGA. Given current cost environment, you received quite a bit overall in return.

Partner

10/10

Exceptional

20 Apr 2026

Nancy

Amazing breakfast spread, beautiful views and central location near subway stop. Perfect.

Partner

8/10

Excellent

20 Apr 2026

Roberto Carlos Rivera

We booked a flight and hotel package. The first room we were assigned had a shower that was quite unpleasant. The water would come out of the shower and onto the bathroom floor. Fortunately, the hotel was very accommodating and moved us to another room without any problems. Overall, we had a pretty good stay. The breakfast was good and included all the essentials. There’s also a Starbucks on the fourth floor near the breakfast area.

Partner

10/10

Exceptional

19 Apr 2026

Joseph

Microwave wasnt in our room.

Partner

10/10

Exceptional

13 Apr 2026

Kelly A

This was one of the best NYC stays I’ve ever had in my life. I booked this place for my 30th birthday treat. The hotel room was quiet, the shower was large and luxurious, and everything was very clean and well kept. The staff was lovely. The breakfast had such a wide range of options and was DELICIOUS. Still thinking about my breakfast. Everything went extremely smoothly at this hotel, from valet parking, keeping my luggage with staff, and valet parking back. I would come back in a heartbeat, provided I book the place in advance again.

Friends

10/10

Exceptional

13 Apr 2026

Javotte

Breakfast was wonderful with a variety to choose from for all family members. The only thing missing was to go containers to make it easier to take food to our room.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Jacquelin

Everything was great - breakfast buffet exceeded expectations! Room was well equipped and comfortable though a bit cramped. Views from high floor were amazing. Location was convenient to theatre, opera, MOMA and Central Park. Only negatives were crowded elevators at peak times and hallways were kind of dark.

Partner

8/10

Excellent

08 Apr 2026

Xulan

It was nice, the view is really good, but the rest of the hotel is ok, nothing impressive, should of just stay for one night.

Self

10/10

Exceptional

06 Apr 2026

Roger

Excelent

10/10

Exceptional

01 Apr 2026

Kevin C

Everything great

Partner

10/10

Exceptional

28 Mar 2026

Jermaine

Great views booking here again as well 💯

Self

10/10

Exceptional

19 Mar 2026

Alex

Very Good

6/10

Pleasant

18 Mar 2026

Max

We encountered several issues with the front desk staff. They repeatedly misspelled even simple information, which was frustrating. More concerning was the condition of our room—the window was broken and would not fully close. Instead of properly repairing it, the staff simply used duct tape, and when we asked for it to be fixed, they added more tape rather than addressing the problem.

Because of the broken window, cold air kept coming into the room, making it very cold and uncomfortable. It also created significant noise, which made it difficult to rest.

The hotel itself was otherwise acceptable, but these issues significantly impacted our experience. Based on this stay, it seems that in New York City, accommodations may fall short of expectations unless you are paying at a very high price point—perhaps around $1,000 per night or more.

Family_with_children

10/10

Exceptional

15 Mar 2026

LASHON

Arroll was the best host ever talking to all the people like old buddies he made me feel comfy here i appreciate him and ALL the employees and the cleani g staff is u matched they are superb!THANK YOU ALL

8/10

Excellent

14 Mar 2026

Rashmi

Good hotel in a convenient location with some issues. The rooms are great. Breakfast was very good. Staff is helpful. Location was perfect for us.

Elevators were slow. Some were out of service and the ones working were frequently full.
There was noise throughout the day and night. Looked like someone had left a window panel open and it was banging with the wind.

Partner

8/10

Excellent

14 Mar 2026

Eunice

Clean confortable room with a great view.

Partner

10/10

Exceptional

13 Mar 2026

Alberto Jose

Good location near to my offics. Great views over the city and central park

Business

10/10

Exceptional

11 Mar 2026

Danny

Clean updated rooms, easy access to subway train, panoramic views, great room service, short walking distance to times square, central park and Rockefeller.

Family_with_children

4/10

Poor

09 Mar 2026

Jennifer

This stay was horrible, nothing like my first.
Our air didn't work. Fridge didn't work. Shower filled with mold. Very disappointed.

Family

10/10

Exceptional

07 Mar 2026

Cody

Perfect location, would stay again

10/10

Exceptional

03 Mar 2026

Stephen

Be aware that the \"park view\" rooms do not actually have an unobstructed view of the park. The hotel is on 54th Street. The park begins on 59th Street. There are tall buildings in between that block the view. Otherwise, the room was perfect!

10/10

Exceptional

02 Mar 2026

ricardo

Great location best view ever in higher floor

10/10

Exceptional

26 Feb 2026

Corrina

We enjoyed our room and stay at Residence Inn New York. Great location and such a beautiful tall building.

Family

10/10

Exceptional

23 Feb 2026

Henry

Good location and clean room

Partner

10/10

Exceptional

18 Feb 2026

Alyssa

Great view, great amenities, great breakfast

Partner

10/10

Exceptional

14 Feb 2026

Brian

Very clean great breakfast 👌

8/10

Excellent

09 Feb 2026

Michael L

The staff and room was excellent, the facilities, gym, and buffet were also great. However the elevators seemed to be down quite often caused long waits at times.

Leisure Partner

10/10

Exceptional

09 Feb 2026

Bobur

Yea

10/10

Exceptional

02 Feb 2026

Cheryl

Great location great customer service at the front desk. Wayne was absolutely helpful kind and phenomenal at what he does. The view was superb. The room was very clean brand new and very comfortable. Will definitely return again!!!

6/10

Pleasant

25 Jan 2026

Danya

Its an average hotel. Location is great. Staff: Some are really nice and others seem unpleasant. Had a good view but the pillows felt old and items looked dingy so I would say for the price its not a great stay. Its average

Self

6/10

Pleasant

23 Jan 2026

Pregasin

Welcome staff are unfriendly, also at check out very grumpy. They did not inform me about a holding deposit and that it will take 1 month to be refunded. Breakfast was pretty average , apart form the cleaning staff and also the patrons at breakfast the rest of them need up their attitudes as they not cut out for hospitality. They also randomly knocked and then opened out room door at midnight, if were wete not up that would have been interesting.we reported that and they still investigating.

Leisure Partner

10/10

Exceptional

23 Jan 2026

John

The room was clean, and we never really spoke with the staff except when we first arrived. The hotel shows a bit of wear, but it's NYC. Location was off the charts perfect. Never had any issues with feeling safe. Best of all, and why I would stay again, the VIEW. We had a corner room overlooking Time Square on the 64th floor. Could have stayed in the room all day, looking out the window. The free breakfast in the morning was average to a little better. But it was free and saved a few bucks in the morning. The elevator was a little difficult at times, but it's a 65-floor hotel with I think 4 elevators, and a lot of people, but it wasn't that bad.

Leisure Partner

10/10

Exceptional

22 Jan 2026

Lanbelle

Just wow!

10/10

Exceptional

21 Jan 2026

Rebecca

Good size room with good kitchen ameneties and amazing views.

Leisure Family

10/10

Exceptional

21 Jan 2026

Diana

Great location, spotless, great staff

Leisure Family

2/10

Poor

19 Jan 2026

NICOLAS

Room was dirty bathroom clogged with hairs and cockroaches in cupboards

Business_and_leisure Partner

10/10

Exceptional

18 Jan 2026

Eunice

Excellent location, clean and comfortable room with excellent city views. I will be back. Good breakfast.

Partner

8/10

Excellent

17 Jan 2026

Shaun

Room was very clean and hotel staff was nice

Leisure Family

10/10

Exceptional

09 Jan 2026

Sarah

We absolutely loved staying here and this is our new go to property. The breakfast buffet in the morning was amazing in our room had a wonderful view. Everything was very clean!

Leisure Family

4/10

Poor

09 Jan 2026

James

Shower not clean. Shade in bathroom old and ripped. Shower leaked. Hot water didn’t come on until 5pm. Complained to front desk and they did nothing.
Delays for elevators were quite long.
Breakfasts were low quality.

Leisure Partner

4/10

Poor

06 Jan 2026

Jeanna

We had a late arrival after midnight and the room wasn’t fully kept before we arrived. The bathroom was missing the bath mat, towels, and wash rags and an inhaler was left on the counter. Had to ask housekeeping for them the next morning. It was also cold and the blankets weren’t very heavy/warm. Expected a comforter of sorts but only had a sheet and a quilt. We’re pinned between the elevator banks so it was quite loud listening to the elevators go up and down constantly. The bathroom mirror was also broken in the bottom corners.

Partner

10/10

Exceptional

03 Jan 2026

Manuel

Great location!

Leisure Partner