Name: Dream Midtown
Address: 210 West 55Th Street, New York, 10019, US

10/10

Exceptional

02 Aug 2026

GERARD

Staff was great, especially Eddie the doorman. He was extremely helpful throughout our stay; from assistance with luggage, transportation, and recommendations in the area. This was our 2nd time staying here and we will definitely be staying here again for future visits. Location allows for easy transportation.

6/10

Pleasant

02 Aug 2026

David

The whole place was clean and in good repair, with a competent and attentive staff. My issue with the hotel is that it was recently purchased by a new owner, and for whatever reason the new owners have shut down the rooftop bar and game room. I just looked, and the roof top bar is still the very first image at the top of their website. When I mentioned this to management, they gave me 3 days of free \"destination fees\", a $100 value. Since I booked the Dream Hotel at Midtown based on its location AND amenities, had I known of the absence of the amenities, I would have booked something else for our stay. Also, our room had an adjoining door to the rooms on either side of ours. The adjoining doors are not noise proof. On the first day we were there, we could hear 2-3 young children playing without supervision, calling each other \"poopy heads\" (as kids do), but the door was closed and it sounded as if they were in our room. On the last day we overheard a long phone call that the occupant made with another person. Not just noise, but the whole call word for word. I would recommend to the new owners that they soundproof all the adjoining doors.

10/10

Exceptional

01 Aug 2026

Yun Hwang

Old building, newly renovated room, shower head can be improved hut water pressure was good enough, very convenient location, being in the middle of multiple subway stations, no breakfast in the premise but many options around including Starbucks and delis within 5within the block. Less than 10 minute to Central Park/Columbus circle. I would come back for my next trip.

4/10

Poor

01 Aug 2026

Alexandra

Smelled like mold………………..

4/10

Poor

29 Jul 2026

Andres

My stay wasn’t the worst, but it had some notable issues. The first two rooms I was given smelled strongly of smoke and were very humid. Their rooftop was also closed during my visit. On top of that, they charge a resort fee.

6/10

Pleasant

29 Jul 2026

Kristi

Not a 4 star hotel

10/10

Exceptional

28 Jul 2026

Amanda

Please provide a microwave in the lobby.

8/10

Excellent

27 Jul 2026

Tikiyah

Great hotel! Sad we couldn’t use the rooftop but the complimentary prosecco was great. The staff was fabulous!

10/10

Exceptional

25 Jul 2026

Nicholas

The rooms are really nice and the location is amazing. Very walkable to major areas like Times Square and Central Park. The staff was incredibly friendly and professional. Serafina, the Italian restaurant was delicious and had outdoor dining.

10/10

Exceptional

23 Jul 2026

Ketevan

Amazing place to stay to explore NY

6/10

Pleasant

23 Jul 2026

Francisco

My room had a stench that progressively got worse throughout my stay, it was bothersome but not enough to go through a room change hassle. It’s definitely on the thrifty end but it’s a solid option for the area and price. The gym pass was fantastic and it’s a mere 5 min away.

Staff is friendly and helpful.

10/10

Exceptional

22 Jul 2026

James

Excellent!

10/10

Exceptional

22 Jul 2026

Evans

Fantastic location and value.

8/10

Excellent

20 Jul 2026

Yvette

Nicely sized and appointed room. Very clean. Helpful staff. Only complaint was that they only offered standard free wifi, and the service was consequently very poor. Luckily I wasn't there to work, but had I been, it would have been difficult. Would definitly book again, though. Midtown location is great.

8/10

Excellent

18 Jul 2026

Martin

Very quiet hotel. Old but clean with a nice attentive staff. Room a nice size. Could have had more lights for reading.

Partner

4/10

Poor

18 Jul 2026

Patricia

I was disappointed with my stay. The hotel advertised a complimentary breakfast and a rooftop, but the breakfast was not actually free, and the rooftop was not open during my visit. Those amenities were part of why I chose this property, so that was frustrating.

As a Hyatt World member, I expect a higher standard of cleanliness and maintenance. Unfortunately, my room did not meet those expectations. The carpet was dirty, the chairs needed to be wiped down, and the room could use fresh touch-up paint to improve its overall appearance. There were also gnats in the bathroom, which raised concerns about the overall cleanliness of the room. It simply did not reflect the quality I’ve experienced during previous stays at Hyatt properties.

I hope management addresses these issues so future guests receive the level of service and quality that Hyatt is known for.

Self

8/10

Excellent

16 Jul 2026

Barbara

This property needs a little updating and the rooms are a little small but the rooms are clean and bright and the hotel's location is fantastic. Can walk to Times Square, Central Park, 5th Avenue and many other places. There are also so many restaurants close by! The staff was helpful, friendly and courteous. Guest services was extremeley responsive and helpful. Would stay here again!

Family

10/10

Exceptional

15 Jul 2026

Cyril

Super emplacement, proche de Times Square.
Idéal pour ceux qui veulent visiter Manhattan à pied

Mini épicerie proche. Stationnement disponible et facile en sus.

Rien de négatif sur l'hôtel. Oui les chambres sont relativement petites.

Serviettes changées quotidiennement.(Note à la hôtel: ce qui est inutile et nuit à l'écologie)

Family

8/10

Excellent

15 Jul 2026

Pharawee

Very nice

10/10

Exceptional

14 Jul 2026

ahmad

Good

Business

8/10

Excellent

14 Jul 2026

Lola

This hotel offered a nice, boutique experience. The building is old but well-maintained. While the carpet could be better, the room was clean and the updated bathroom was really nice.
The staff was all really great. The housekeeper in our floor greeted us by the elevator and surprisingly knew our room number and asked about what we needed. The only complaints were that the refrigerator in the room did not work and the elevators were a bit slow. Other than that, it was a great stay!

Friends

6/10

Pleasant

12 Jul 2026

Jennifer

The location is great. The bellman was wonderful. The lounge was beautiful, however, the rooftop bar they advertised was not open nor was the fish bowl lounge/game room. We did not know this ahead of time and were disappointed.

Family_with_children

10/10

Exceptional

12 Jul 2026

Loida

The staff was amazing rooms were decent size for New York clean and location was perfect close to Times Square and Central Park. I loved my stay here for navy fleet week with my daughter.

Family

8/10

Excellent

10 Jul 2026

Marc

Hallway on the 11th floor smelled musty

Self

4/10

Poor

10 Jul 2026

Ashley

The guy that checked me into the property was rude, I asked him about the resort fee and what it included he didn’t know so he shrugged and said “it’s standard in NYC”. In other properties I’ve stayed at staff gladly and throughly tells you what the resort fee includes. The elevators take a long time and the room is really small. Overall the room is modern, the bed was comfortable and the location is great, near lots of restaurants and subway lines.

10/10

Exceptional

08 Jul 2026

Sonia

Great! clean place, close to everything!

Family_with_children

10/10

Exceptional

07 Jul 2026

Faith

Had a wonderful stay!

Partner

6/10

Pleasant

05 Jul 2026

ISABELLE

Mixed feelings about this hotel. It could benefit from a decor and overall conditions refresh. The hotel is clean, beds are comfortable, the pillows could be firmer. The bathroom amenities products are nice. The lighting is horrible: they should favor warm comforting lighting over cool harsh lighting in the rooms. Also I don’t understand why there is not bedside lighting on each side of the bed. A coffee machine and/or an electric kettle would be a nice addition. The staff is nice. The location is convenient.

Self

10/10

Exceptional

03 Jul 2026

Jennifer M

Overall great place. The room needed more light in it. It also needed blackout curtains at night! The signs for the stores across the street illuminated the room even with the blinds closed!

Partner

8/10

Excellent

03 Jul 2026

Sandra

Location was perfect. Staff at desk and porters were very helpful and nice. Kevin at concierge desk was wonderful! Gave us very good info and was personable.

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Theresa

The staff were amazing!

Family

8/10

Excellent

02 Jul 2026

joline

Clean room, wonderful staff, attention to minor maintenance issues needed.

10/10

Exceptional

30 Jun 2026

Tiffani

Staff was excellent, 5 stars all around

10/10

Exceptional

30 Jun 2026

Clare

The perfect hotel if you are going to a Broadway show!

Partner

6/10

Pleasant

30 Jun 2026

Karen

Clean room . Great staff
Room was exceptionally small

Self

10/10

Exceptional

28 Jun 2026

deyanira e

The front desk excellent welcome. Love the bathroom and bed. Everything excelente and de location spectacular. The room was cleaning and love the smell.

Partner

10/10

Exceptional

26 Jun 2026

Flor

A great European-like, modern hotel in an amazing location. Staff was wonderful. Access in and out of the hotel super easy. The Serafina restaurant in the lobby was amazing and very affordable for the area.

Partner

8/10

Excellent

26 Jun 2026

Michelle

Excellent shower and shampoo, soaps, etc were really nice. But the lighting around the bathroom mirror was not functioning and it was difficult to apply makeup! Room was small and no view but the staff was very courteous and professional.

Friends

10/10

Exceptional

23 Jun 2026

Laura

Love it! Not as quiet as they say but it was amazing for being in the middle of the city.

10/10

Exceptional

22 Jun 2026

Nick

It was great

10/10

Exceptional

22 Jun 2026

Previs

The Ricky Bar has an amazing ambiance!
Gabriel and Winsome are top notch professionals and super customer oriented. The DREAM staff is personable & friendly. We will definitely be back!

10/10

Exceptional

21 Jun 2026

Elizabeth Nelson

Good location
Great staff
Property somewhat worn
But still nice
Great bar
Serafina is also goid

Partner

10/10

Exceptional

21 Jun 2026

holly

Great stay at the dream for a girls weekend. We got a complimentary upgrade to share the same floor. Rooms are a good size for NYC and the price. The only downfall was the rooftop not being open but we had a wonderful time at the other restaurants! Our cleaning lady was beyond wonderful and polite!

Friends

8/10

Excellent

18 Jun 2026

Brandy

Very friendly staff, room decor dated but clean

Self

2/10

Poor

18 Jun 2026

Kevin

Hidden fees

Friends

2/10

Poor

16 Jun 2026

Mahmoud

Very bad experience..

8/10

Excellent

15 Jun 2026

Patricia

Close to Central Park. Nice Staff. A restaurant on the first floor. My little efficiency room was perfect because I was not in it much. I could’ve used a hairdryer though. I will
Stay again !

Self

10/10

Exceptional

15 Jun 2026

Gerald

Room was small, but effectively arranged. Bed was very comfortable.

Partner

8/10

Excellent

14 Jun 2026

Marc

Rooftop Lounge was closed☹️

Partner

10/10

Exceptional

13 Jun 2026

Kisha

Every time I stay here, the staff is always so wonderful! The front desk is the best greeting team ever! They make you feel so welcome!

Business Self

8/10

Excellent

12 Jun 2026

Lauri

Liked helpful staff, cool room, handheld as well as overhead in shower, comfortable beds, water provided, free drink at happy hour, good location. Room was clean.
Would have liked room and bathroom to be a bit larger and have refrigerator available. Also would have preferred a shower enclosure instead of a curtain.
Had a concern about the slippery floors in bathroom.
Also the particular room (1001) had a terrible view.

Friends

10/10

Exceptional

12 Jun 2026

Kathleen

We were delightfully surprised to have our room freshened up and beds made and fresh towels each day. This is so unusual these days!!! Loved that!!

Friends

10/10

Exceptional

08 Jun 2026

Sayeli

We love the hotel

Family

10/10

Exceptional

07 Jun 2026

Ryan

Clean and quiet rooms in Midtown will always be my preference. Dream Midtown did not disappoint. There’s sub stations nearby and it’s walking distance to the park and Times Square. The staff are very welcoming.

Friends

10/10

Exceptional

07 Jun 2026

Leslie

Dream Midtown by Hyatt in Manhattan was wonderful. It was clean and cozy, and the staff were AMAZING. They give you lots of free water, they will hail all of your cabs for you, they will address any need you have, and do it with a friendly smile. The bed was comfortable, the pillows were great, the shower was hot, and the space was perfect for my weekend stay. All in all, it was a great experience. Just be prepared that there is no coffee/tea or Keurig in the room. And you might be in a room with a window facing nothing, which means it will be a very dim/dark room. But if you don't care about that (because I didn't) you'll be fine. Also, next door is Serafina's—a wonderful restaurant enjoyed for both breakfast and lunch, and both were very reasonable in price. I would definitely come back to Dream Midtown Manhattan. I highly recommend it!

Self

10/10

Exceptional

05 Jun 2026

Maria

Wonderful welcome by the manager, so kind! Only downside was poor lighting in the room and bathroom but for one night after a Broadway show, it’s what we needed! Would return

Friends_and_family Friends

10/10

Exceptional

03 Jun 2026

Christopher

The location was really good. We liked being close to the various Broadway and Times Square attractions without being right in the business of Times Square. Prosecco hour at the Rickey was an unexpected perk, and all of the staff were very friendly and helpful.

Partner

8/10

Excellent

02 Jun 2026

Stephanie

The staff were incredibly helpful and friendly. The room was very clean. There was an issue in the shower with the attachment that caused water to spray everywhere and the refrigerator didn’t work, but I would still stay again because of the location, staff, and price.

Friends_and_family Family

2/10

Poor

02 Jun 2026

Shuyi

There were bed bugs in my room—my partner and I both left with bed bug bites.

Pet

8/10

Excellent

02 Jun 2026

Luis

Room too small

Partner

6/10

Pleasant

02 Jun 2026

Kendell

This is a great location, and the rooms are small but functional. There was a bunch of construction going on, so not everything was open which was disappointing. Overall, the location is the best part of this facility.

Business

6/10

Pleasant

02 Jun 2026

Jose

Room needs some work. Carpet lifting up. Ac not properly working.

Family

10/10

Exceptional

31 May 2026

Nathan

To be honest, I think I've found my go to Hotel! I absolutely loved my stay! The location was perfect and felt right at home! Thank you all!

Self

6/10

Pleasant

31 May 2026

Paul Anthony

Booked this hotel as a honeymoon in New York and one of the main reasons we booked it was it showed a great roof terrace and bar. On arrival, the roof terrace was closed and not due to open until after our stay. When we checked in, nobody mentioned this and literally just handed us the room keys. Would have been nice to have received some notification ahead of our stay about this. Disappointed is an understatement. I am providing feedback to help the hotel improve communication going forward.

Partner

6/10

Pleasant

28 May 2026

KYUNGTAEK

Location is good, but

10/10

Exceptional

26 May 2026

elmer

Excellent location!

Friends

10/10

Exceptional

24 May 2026

Christine

The staff was wonderful. I was only in town for one night and suited my needs for the evening. I would stay here again.

Family_with_children

4/10

Poor

21 May 2026

Ariel

Hidden fees. No so clean rooms. Only con is location. Well is the classical time square hotel, dirty and tourist trap.

Self

8/10

Excellent

12 May 2026

Denise

Everything about the room and bathroom was very very good. Unfortunately, the rooftop, restaurant, and another bar that is advertised on site were all closed indefinitely. Didn't ruin our trip at all, but we were surprised when we found out they were no longer in service.

Partner

6/10

Pleasant

10 May 2026

Helen

Disappointed as we booked this hotel for my son’s 21st. On arrival our double room wasn't available. The hotel accommodated us an additional room for our son (at no extra cost), but was beside the point. It disrupted the holiday as we were then to and fro from each others room, and purchase additional toiletries to avoid disruption.

The rooftop bar isn’t available whatsoever. No mention of this prior to booking (nor still). And the bar with bowling lanes was off limits too. I think it’s for private functions? Again we were duped by images that weren’t forthcoming

Add to this, there was a leak/drip directly outside our room. A moist stained carpet underfoot. Nice

Isn’t the worst hotel, by any stretch. But still feel slightly aggrieved at the false advertising

Friends_and_family Family

6/10

Pleasant

07 May 2026

Mario

Rooms were very small. Amenities not very kid friendly. Staff was nice. No fridge in room.

Family_with_children

2/10

Poor

04 May 2026

Maria

Very old and dirty .

Business

6/10

Pleasant

03 May 2026

Elizabeth

While the location was great, I don't think I'd stay here again. The furniture and room were a bit run down, and the elevators were very small and slow. The staff at the front desk mixed up reservations with my colleague, charging my card for their room. It took several email exchanges with no resolution, until I finally had to reach out to my work to resolve things. Very unprofessional. In a city with many, many hotel options I will choose elsewhere next time.

Business

10/10

Exceptional

03 May 2026

ellen

I was disappointed that the rooftop bar was closed. Due to construction across the street.

Partner

6/10

Pleasant

02 May 2026

norma

I was a little disappointed when we arrived. The hotel looked nothing like the pics on the Hotels.com site. The staff at the front desk were exceptionally friendly. When we got to our floor the hallway smelled like pot. Opened the door to our room and again was disappointed. The room was very small, and there were a couple of what felt like holes, divits, underneath the carpet which was filthy and the room smelled moldy. There was no fridge in the room or night stands. The view was... we'll there wasn't one. The rooftop bar was closed for renovation which was a huge dissapointment. Hotel and rooms are in serious need of renovations especially for the price that we paid for our stay. Again the staff at the front desk were exceptionally nice.

Friends_and_family Family

2/10

Poor

30 Apr 2026

Andy

I’m not one to complain, but my stay at Dream Midtown by Hyatt left me genuinely disappointed.

From the moment I arrived, the hotel smelled strongly of cigarettes and marijuana, which immediately set a negative tone. Unfortunately, the room itself wasn’t much better—it had an old, stale odor that made it hard to feel comfortable.

What was most frustrating was how misleading the amenities are. The “game room” is advertised and shown in photos, yet it’s no longer available to guests and only used for private events. When I asked about it, I was simply offered a half-off drink coupon to a bar, which felt like a poor substitute.

Service was inconsistent as well—my room wasn’t cleaned one night, with no explanation. The biggest issue, however, was the gym. It’s located about a 6-minute walk away, and I was given a card that wasn’t clearly identified as a pass. Because of this, I was denied entry, even after confirming my stay with the hotel.

Considering this is a Hyatt property, I expected much better. When I raised these concerns, I was offered a cheap bottle of champagne, which felt dismissive.

Overall, very disappointing experience.

Self

10/10

Exceptional

30 Apr 2026

Josie

We loved our stay at the Hyatt Dream midtown! It was perfectly located for our plans and the staff was so friendly and helpful! The lobby bar was also really nice. Only downside was the sink was a bit small which makes washing your face a little hard, and the shower didn't have a full door so the bathroom floor got really wet, but everything else outweighed those minor cons. Nothing an extra towel couldn't solve!

Partner

6/10

Pleasant

30 Apr 2026

Renatta

poorly lit room

10/10

Exceptional

27 Apr 2026

Courtney

Other than the thermostat being locked at a specific temperature, everything was great! We were on the second floor, which I normally wouldn’t like in New York City, but because we did not back to a street the room was very quiet and housekeeping kept everything perfect

Family

8/10

Excellent

26 Apr 2026

Shridhar

Clean rooms but really small.

10/10

Exceptional

25 Apr 2026

Janica

Awesome hotel! I already booked it again for my next trip.

Family

10/10

Exceptional

24 Apr 2026

Steven

Verynice

Family_with_children

10/10

Exceptional

23 Apr 2026

Ian

This hotel is in a prime location! On Broadway and 55th. Restaurants, shopping and loads of entertainment.
We arrived and were immediately greeted by Michael (manager) check in was quick with a few complimentary things like a bottle of wine, 2 for 1 vouchers at the lounge and restaurant.
The hotel is clean and well maintained but ready for a face lift.
All the staff, door men, security, front desk were extremely helpful and friendly and seemed genuine
The room was a bit small as was the bathroom. The hotel was built in 1895, they’re allowed to be small.
There was a bar fridge in the room but it was full of drinks for sale. We needed it for leftovers. We were there 5 nights.
The bed was very comfortable! We weren’t in the room much anyway.
The real highlight of this hotel was Arben, the concierge. I cannot say enough positive things about this man! The most helpful, knowledgeable, caring person I’ve met!
Our trip to New York was outstanding because of this man! Thank you Arben. ❤️
There wasn’t one glitch.
This is the reasonable place to stay in Midtown Manhattan.

Partner

10/10

Exceptional

20 Apr 2026

Elaine

best thing about my room was that it was very very quiet! There was construction going on on the street below but you couldn't hear a thing!

Self

10/10

Exceptional

20 Apr 2026

Brendan

Great location

Self

8/10

Excellent

19 Apr 2026

Penny

Staff were great. It’s NYC, so pretty loud into the wee hours of the morning. Room was clean, beds were comfortable.

10/10

Exceptional

17 Apr 2026

michele

Great hotel perfect location!

Friends_and_family Friends

10/10

Exceptional

16 Apr 2026

Jantel

Great location, well kept property, nicely decorated, friendly staff.

8/10

Excellent

12 Apr 2026

Brian

Some area could use paint touchups but overall good hotel

Partner

6/10

Pleasant

12 Apr 2026

Tomi

Dated, paint missing. Dark room. Shower leaks. Windows won’t open

10/10

Exceptional

08 Apr 2026

Jackie

Overall friendly staff. Budget hotel with not a lot of frills. We did have a fridge but no microwave on property to warm items. They did have an afternoon welcome drink and staff were so helpful. Would stay again

Family_with_children

10/10

Exceptional

07 Apr 2026

Sean

Location is great for walking to a broadway show and time square.

6/10

Pleasant

06 Apr 2026

Bryan

hallways not clean, rooftop bar closed

Family

8/10

Excellent

05 Apr 2026

Colleen

Clean room, friendly and helpful staff. Conveniently located!

Family_with_children

8/10

Excellent

05 Apr 2026

Miriam

The room was nice, but I was disappointed in the amenities. The rooftop bar was closed during our stay which was where I was excited to spend time, I never saw a gym, and there was not a place to \"be\" outside the room to read a book, or chill outside of the room.
The cleaning staff was pleasant the room was nice and clean.

Family

10/10

Exceptional

02 Apr 2026

Jesus

Friendly staff, and clean room.

10/10

Exceptional

02 Apr 2026

Safari

Goood

10/10

Exceptional

01 Apr 2026

Michael

Clean room and easy check in. I mean, while I agree with the feedback I think it’s being stated incorrectly. The elevator is tiny but works great and I’m big and fit fine. The room is small but perfect for a stay in New York! It’s noisy, that is everywhere in New York. This place is a perfect choice for someone that wants to do all the city had to offer. We stayed then took a cruise and will stay anytime we are in New York! Not to mention it’s the best sink I’ve ever had in a hotel!

Partner

10/10

Exceptional

31 Mar 2026

Aleem

Best location slightly away from Times Square and close to Central Park

Partner

6/10

Pleasant

28 Mar 2026

George

Stayed here May times. Staff is always great!
No AC in our room this time.