Dream Midtown

United States , New York Area - NY
NEW YORK, 210 West 55Th Street
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100 reviews shown

6/10

Pleasant

18 Mar 2026

Karen

It’s an older building that has undergone renovation. It was clean, the staff was friendly and helpful. It’s in a convenient location. It felt a little cramped and there weren’t enough towels. Housekeeping delivered right away when we asked for more but when they made up the room, took the towels away so we had to call again. There’s not a gym onsite either. Overall a good stay for the price.

4/10

Poor

17 Mar 2026

Paul

For the cost it was a poor choice. For a premium price you get a bed and tv. No view, in room refer or coffee, no rooftop bar (closed), no free coffee or breakfast. And upon checkout a surprise $200 fee for booking through a third party. Disappointed.

Friends_and_family Family

10/10

Exceptional

17 Mar 2026

Shimon

Thank you so much for all

Family

6/10

Pleasant

17 Mar 2026

Alexander

The air vent in my room was making loud cracking noises throughout the night and repeatedly woke me up. This made it very difficult to get proper rest during my stay.

Partner

10/10

Exceptional

16 Mar 2026

Kim

Staff was beyond fantastic - this is the first time I’ve felt compelled to share my experience.

8/10

Excellent

16 Mar 2026

Frank

Very snall but very nice and clean room. Only complaint is the noise from the hallway and other rooms nearby

10/10

Exceptional

14 Mar 2026

Latrecia

I liked the Dream Midtown. My husband and I needed to take care of some business close by and this hotel was perfect. There were a lot of things to do within walking distance. The room was simple and clean. At check in we were greeted by Mike that has excellent customer service. I met Edwin; the bellhop. He was polite and when we checked out, he offered to hold our bags in case we wanted to do any last minute site seeing. Also, he offered us assistance to the airport if needed.

8/10

Excellent

14 Mar 2026

Yazmine

Good location

Partner

8/10

Excellent

13 Mar 2026

Rebecca

Room did not have a mini fridge! Amenities pretty nonexistent. Window opened to ugly alley. Tiny room. Staff friendly and helpful.

10/10

Exceptional

12 Mar 2026

Estefania

Room was clean. Need to have working TV.

10/10

Exceptional

11 Mar 2026

crisanta

The location is perfect if you are in town to see Broadway shows. It’s a 6 minute walk to the theaters. The location is also ideal to grab the subway line N, Q, R, W (Yellow), it’s a 2 minute walk to this subway station. The hotel is small but very clean, the only thing that needs improvement is the amenities. We had half of a toilet paper roll when we checked in and I called housekeeping to request more toilet paper and we never got it. The staff wasn’t helpful but I understand they just want to check you in and check you out, very transactional. I would definitely come back due to the ideal location.

Family_with_children

6/10

Pleasant

10 Mar 2026

Robert

Disappointed that the rooftop bat was under renovation

10/10

Exceptional

10 Mar 2026

Oliver

Great

2/10

Poor

09 Mar 2026

Fabiano

Just simply terrible !
You get what you pay for on here . Terrible service, terrible rooms.
Great location, that’s about it !!

Business

10/10

Exceptional

09 Mar 2026

Jennifer

Our room was spotless, bed was super comfy, staff was friendly and helpful, the surrounding area was clean and busy. Within walking distance from Time Square and any restaurant you could imagine. Will definitely be back!

Partner

10/10

Exceptional

07 Mar 2026

WILLIAM

Great room and excellent staff

4/10

Poor

07 Mar 2026

Michelle

The hotel is in a great location, right in midtown. The rooms are tiny but clean and the beds are comfortable. Other then that, it doesn't have nuch going for it. Once you arrive, if you can find it with the limited signage and the front desk hidden behind a giant aquarium, you'll head to your room in the tiniest of elevators. There are no amenities, there might be an outside pool per the internet but no clue where that it is. There is a rooftop hangout but kids aren't allowed so I never saw it. The first night I was exhausted from the trip but couldn't sleep because of all the banging doors and someone walking their crying baby in the hall at midnight. Tge construction noise that happens even on the weekend will kill any opportunity to sleep in. The hallway always smelled of weed anytime we left the room. If you book through Expedia don't expect a room with a view and be prepared to be next to the elevator. I wish I read more reviews before booking this hotel.

Family_with_children

10/10

Exceptional

05 Mar 2026

Carole Ann

Location, location, location! We walked to our Broadway show, Central Park, MOMA and other museums, and there were countless places to eat right outside our door. Staff were polite and helpful, security was exceptional, building was clean, beds were comfy. Parking was very close and discounted when validated by the hotel. Highly recommend.

Friends_and_family Friends

8/10

Excellent

04 Mar 2026

Luz

The hotel location is perfect. It’s minutes away from all the tourist attractions, restaurants, and stores.

Partner

6/10

Pleasant

04 Mar 2026

Crystal

Would have given it a 5 star but I requested a microwave and was told after the staff checked that there was none available. Killed my plans for this meant I was gonna have to eat my food cold. Room was ok but too small

Partner

10/10

Exceptional

03 Mar 2026

Karyn

Desk staff so friendly and accommodating!

6/10

Pleasant

02 Mar 2026

Anne

The rooms were clean, you hear everything on the streets, when we were told to check out at 1pm for a late checkout, we got a call at 12:59 in the room saying I am wrong it was 12 and she gave me such a bad attitude. Then she saw me check out and walked away and another man took care of us.

8/10

Excellent

01 Mar 2026

Seth

Very clean… great staff….
Orbitz charged me $60 for a $14.99 cup of coffee and toast. Need to work on that! Will contact Orbitz separately for a refund.

Partner

10/10

Exceptional

27 Feb 2026

Lissinet

The room was very clean! The staff was very helpful!

Partner

10/10

Exceptional

25 Feb 2026

Carla

Location was great. Staff was very friendly and helpful. The room was clean and comfortable and I enjoyed the food and atmosphere in the hotel restaurant Serafina.

Family

10/10

Exceptional

24 Feb 2026

Meir

Overall everything was great

10/10

Exceptional

23 Feb 2026

Prashant

Yes

10/10

Exceptional

23 Feb 2026

Beata

Room was very clean and comfortable

4/10

Poor

22 Feb 2026

Jherrard

Deceptive advertising. Pictures not representative of the room size or quality.

8/10

Excellent

22 Feb 2026

Daniel

Friendly staff, very clean and comfortable room, central location in Manhattan, plenty of wooden hangers, lots of outlets for devices. Complimentary water bottles in the lobby to take up to your room. One complaint is lack of coffee maker in room AND no coffee in the lobby as an alternative. The lobby in general is very spartan. It’s not a comfortable place to hangout. Maybe their restaurant Serefino would be better for that, but didn’t try that. Fortunately, there’s a Starbucks on the corner for coffee and a CVS two blocks away for sundries. It was also very noisy — constant horns, delivery trucks, emergency vehicles, upset homeless people yelling for whatever reason. I don’t recall this much noise from my last visit to NYC less than one year ago. Perhaps it was the neighborhood that was different on this visit.

Friends_and_family Family

6/10

Pleasant

21 Feb 2026

Kristin

Seemed a little dirty and dusty. Stained bed sheets. Very small. It should be noted that there is NOT a mini fridge in your room. Beds slept well though. Pillows were thick. Location was great.

Friends_and_family Family

10/10

Exceptional

20 Feb 2026

Peter

Great service

10/10

Exceptional

19 Feb 2026

Liz

We'll be back!

8/10

Excellent

19 Feb 2026

Amanda

The staff was truly amazing. Every single one! Helpful, kind, and helped me deal with an issue with the room next to mine that was out of their control. My ONLY complaint is that the thermostat in the rooms isn’t actually adjustable. You can turn the fan on and off, but it didn’t control the actual temp. It’s loud there, because it’s in the midst of so much great stuff, which I don’t mind but feel like I should mention!

Self

10/10

Exceptional

17 Feb 2026

Babak

Great experience all round, pleasant staff clean room good room service

8/10

Excellent

17 Feb 2026

Coral

Lobby was super cute. Loved the fish tank. They also give free bottles of water during the stay which is nice. Room was nicely decorated, but a bit small (which is normal for most NYC hotels). Only downside was while we technically got the free internet in our room, the signal strength was so low nothing would load.

Friends

10/10

Exceptional

16 Feb 2026

Jessica

The staff were fantastic. From the check in to the bellman to the concierge (the recommendations for food were fantastic) everything went splendidly.

Leisure Friends

8/10

Excellent

16 Feb 2026

Abigail

staff very friendly. Room very pretty.

8/10

Excellent

16 Feb 2026

Charles

Room is just too smsll

6/10

Pleasant

16 Feb 2026

Bradley

This hotel is in a great location. That is the best part. In terms of the facilities they’re very average rooms - pretty basic in terms of decor, mostly clean - no complaints there. This is New York City Midtown so the rooms were very small and very little to no furnishing. No artwork. There were old pieces of wood for furniture all painted white with the paint peeling off. Looked like something a high schooler would build in woodworking class and then throw some white paint on there. It was noisy outside pretty much all night long. The staff were very nice. Everything worked fine. I guess the main adjective to describe this hotel was “meh.” Not great , not terrible - just meh.

Leisure Family

10/10

Exceptional

15 Feb 2026

Ann

Fantastic location for walking, restaurants, Broadway and getting around via the subways. Hotel was neat and clean and staff was friendly, helpful and just very pleasant. All of the concierge staff was helpful and had great tips for getting around. I will be staying her again.

Leisure Friends

10/10

Exceptional

14 Feb 2026

Timothy

Simple, easy, great location, great value.

10/10

Exceptional

11 Feb 2026

Erika

Great stay in NYC! We were able to check in early and were welcomed with bottled water, which was much appreciated. The room was cozy, the bed was very comfortable, and the bathrobe and slippers were a nice bonus. The location is unbeatable-close to attractions, restaurants, shops, coffee, and the subway. Would definitely stay here again!

Leisure Partner

6/10

Pleasant

11 Feb 2026

Adam

Staff could be more welcoming, did not feel friendly. I also had security called on me for noise complaint when I was only playing music from my iPhone.

Room and accomodatiosn were nice

Business

8/10

Excellent

09 Feb 2026

Biggest

Yuh

10/10

Exceptional

08 Feb 2026

Nicole

The staff was wonderful, the hotel was clean and the rooftop bar is so fun!

Leisure

10/10

Exceptional

07 Feb 2026

Chad

Great

10/10

Exceptional

05 Feb 2026

Joshua

Amazing hotel amazing staff amazing restaurant amazing rooftop lounge can’t complain about a thing! Loved it!

Partner

10/10

Exceptional

03 Feb 2026

Thabani

The area is beautiful

Friends_and_family Family

10/10

Exceptional

02 Feb 2026

john

The check in was quick and easy

2/10

Poor

01 Feb 2026

Evan

Staff were rude, the manager lied to me, tried to gaslight me, overcharged me, housekeeping never came to clean my room, did not meet my standards, expectations, and did not meet my accessibility needs

Worst hotel experience of my life

Leisure Family

10/10

Exceptional

27 Jan 2026

Marty

We had a very nice stay. The room was clean, quiet and comfortable. The hotel staff was probably the nicest staff I have ever encountered during a hotel stay. The location was perfect and I appreciate the free bottles of water we received daily. My only regret was not asking for a room with a better view.

Leisure Family

10/10

Exceptional

27 Jan 2026

Stephanie

Great location, comfortable bed, nice staff, clean- and affordable — wha mire could you ask for in NYC?

Partner

10/10

Exceptional

27 Jan 2026

Kim

The staff made us feel like we belonged to the Hyatt family!
Staff was very friendly , well educated of the area and handsome! 😉

Leisure Family

10/10

Exceptional

25 Jan 2026

James

It was a great experience was able to get parking close by. The bellhop/doorman was amazing in greeting us an helping with our luggage. I highly recommend this hotel

Business_and_leisure Partner

2/10

Poor

25 Jan 2026

Evan

Property was inaccessible, rooms were shoeboxes, with scuffed paint on the baseboards and plenty of markings and scratches on the walls. Additionally building is located next to a construction zone so it was very loud.

But most importantly, the staff were not helpful to me and my brother who are blind. They were patronizing, disrespectful, and rude to me and my brother when we asked for assistance and explanations and refused to extend our stay or provide other reasonable accommodations, forcing me to book a separate day via a third-party platform, even though we needed an extra night because our flight was canceled due to weather, proceeded to double charged me on fees, and overall were just very unpleasant and disrespectful. All in addition to being overpriced for what we got.

Overall, very disappointed in the staff and how they treated me and my brother and I don’t know if I will ever be staying at this hotel or another Hyatt hotel again

Leisure Family

10/10

Exceptional

24 Jan 2026

Michael

Very convenient. Comfy bed.

8/10

Excellent

20 Jan 2026

Alan

Check-in was quick; room clean; location is in a good area to get to Times Square and the subway. I would stay again.

10/10

Exceptional

19 Jan 2026

Megan

The staff were extremely courteous, the room was clean, and it was in a great location. Our flight got in earlier than expected and staff allowed us to check in early. It was a lifesaver!

Leisure Partner

10/10

Exceptional

18 Jan 2026

Brian

Check was super easy, staff was friendly and helpful.
Room was exactly what was needed for a short stay to attend a conference.

Business

8/10

Excellent

17 Jan 2026

Patrick

Staff was great. WiFi didn't work for us.

Business

8/10

Excellent

17 Jan 2026

pamela

Really nice accomadating staff. Edwin at the door is delightful .
So was the gentleman who helped me w my computer. All the staff was great and friendly! The fish tank was a highlight. The coffee very mediocre
Serafina had good food and great service. Carpet and room setting could use some updating .very good people cleaning the rooms .

Self

6/10

Pleasant

17 Jan 2026

Joey

The location was nice but other than that not much to say. They charge a resort fee but offer nothing no breakfast, pool or gym. We had to request housekeeping bring a second set of towels as there were two of us registered in the room, but only one set of towels. We stayed during Christmas the roof top bar was closed on Christmas understandable then for a private event and the next night due to weather so we never got to experience that. Front desk staff was friendly but all in all I would not stay here again.

Partner

4/10

Poor

14 Jan 2026

Alyssa

It was SO loud! Very disturbing Construction on one side and other 55th traffic- where it would impact a phone call in your room-runs 7am-5pm daily - rooms/ windows are not sound proof.
It would have been nice to know in advance.
Changed rooms twice either was better.
Before you book- this will impact your sleep / rest. Staff is very nice too.

Leisure Family

10/10

Exceptional

13 Jan 2026

Solar

Great

8/10

Excellent

12 Jan 2026

Michael

Room was extremely Small and next door to the electrical closet ! Not pleased whatsoever ! Staff was Amazing !!! I had to stare @ a wall and construction site.I would have thought that it would be much better although I was very pleased with the Staff !!! -M-

Business_and_leisure

10/10

Exceptional

11 Jan 2026

Ryan

When they had to change my room, they offered a comparable room, with a substantial credit to the restaurant. Good amenities, especially for an overnight stay. The area is close to many good spots for shopping and dining. 5min walk to Carnegie Hall. The staff was very friendly and helpful. The room was clean and the beds and pillows were comfortable. AC was easy to adjust. Showers don’t have a closing door, to its easy to get water on the bathroom floor. There are no hand rails in the shower either, so it may be difficult for some to be secure.

Leisure Family

10/10

Exceptional

11 Jan 2026

Mark

Dream Hotel was conveniently located to family and work. Staff was friendly and room was spotless.

Business_and_leisure Partner

10/10

Exceptional

09 Jan 2026

Kerry

Clean. The staff was great. The shower was amazing. The location couldn’t been better.

2/10

Poor

08 Jan 2026

Randy

Room had a horrible smell and the bathroom water was dirty

8/10

Excellent

05 Jan 2026

Stephanie

Clean

Leisure Partner

10/10

Exceptional

04 Jan 2026

Charles

Excellent staff, Proximity to everything.

Leisure Partner

10/10

Exceptional

04 Jan 2026

Aliceyn

We visited the rooftop bar and the staff was great

Partner

8/10

Excellent

04 Jan 2026

Joseph

Staff is very friendly. Room was in good condition except for minor things. Such as dirty wooden base boards and bed frame corners showing some damage. Good location and price. Very close to many nice restaurants

Business Partner

8/10

Excellent

04 Jan 2026

Rebecca

Room ok, tv did not work, fridge not working. Small but ok for 1 night.

Friends_and_family Family

6/10

Pleasant

01 Jan 2026

Alex Douglas

The rooftop bar was cold but the bartender was very nice so we stuck it out. Unfortunately we did not have hot water in the morning but they waived the $40 service fee. We would have preferred hot water but something is better than nothing.

Partner

6/10

Pleasant

01 Jan 2026

Neven

Staff very friendly. Room basic. No breakfast provided even though included via online booking.

Family

10/10

Exceptional

01 Jan 2026

Susan

The staff was attentive, accommodating to my needs and very polite. The room did not come equipped with many things I thought were standard, but when I asked for them, they promptly brought them. The heat did not work the first night, so they moved us to a new room. Arben even comped us two mornings of a full breakfast for two at the restaurant next door. I Also liked that they had a ramp and a handicap button to open the door. The location was the best part!

Partner

10/10

Exceptional

01 Jan 2026

Gustavo

Amazing staff. Clean room, soundproof rooms. Great spot

Partner

4/10

Poor

30 Dec 2025

Valida

No breakfast, coffee pot, microwave or fridge in room. Noisy! cleaning staff and guests in hallways, doors closing are loud. Tiny room.

Leisure Self

10/10

Exceptional

30 Dec 2025

Kerri

My 2 daughters and I had a great stay. Staff was lovely and sweet.

10/10

Exceptional

30 Dec 2025

Arturo

Great service, day to day cleaning, concierge Joe was great. Bed very comfortable

Leisure Self

2/10

Poor

30 Dec 2025

Dan

Where should I start . Upon check in no where to park so you can get your bags out of car. only three elevators and one is freight elevator. We proceeded to dinner in hotel where it seemed as the restaurant drugged my wife. Upon further review the practice here is marrying alcohol bottles causing my wife to become extremely ill. The room at the hotel was less than what you would expect. But the big surprise for us something on sheets which looked like blood. Plus and added bonus the room was located right next to the construction area outside which figure out Monday morning when the banging start . In addition to the room booked through a three party hotel charged me an additional $218.70 in facility fee at checkout after sharing my concerns with front desk . The response was did we fix it . I explained it shouldn’t have happened in the place. I am far from done with this matter.But wouldn’t recommend this property.

Friends_and_family Family

6/10

Pleasant

29 Dec 2025

Mahsan

Was not really nice

Leisure Family

10/10

Exceptional

29 Dec 2025

Ana-Maria

Amazing staff , hotel and service. Will stay here again for sure !!

Leisure Family_with_children

8/10

Excellent

28 Dec 2025

Javier

Excelente ubicación y acceso a entretenimiento, comida y transporte público. Rooftop Bar con buena coctelería y vista espectacular, tipo Speakeasy.
Las habitaciones son algo pequeñas pero funcionales. Es NY! Solo necesitas una cama cómoda para descansar, un baño limpio y con los esenciales y buena ubicación. Este hotel cumple con eso. La habitación no tenía refrigerador, ni cafetera. Por lo que, no recomendable ai gustas comprar alimentos o bebidas que requieren refrigeración.

Friends_and_family Friends

10/10

Exceptional

28 Dec 2025

Glenna

Staff was amazing!

10/10

Exceptional

27 Dec 2025

Zoar

Amazing staff!

Leisure Family

4/10

Poor

27 Dec 2025

Michael

We got a room in the first floor with zero views. The lights in the bathroom are too dim. There is no coffee maker in the room. The front desk personnel are not welcoming!!

Leisure Family

8/10

Excellent

26 Dec 2025

JIAYI

Maybe put 1or 2 bottles of water in every room will be better

Leisure Friends

8/10

Excellent

25 Dec 2025

David

The staff was amazing, helpful and friendly. Room was alright, but a lot of stains on carpet and couch. Pretty off putting. As well as the sketchiest and smallest elevator I’ve ever seen. It actually made my girlfriend have a panic attack

Leisure Partner

10/10

Exceptional

22 Dec 2025

Corri

The hotel was clean, updated, and in a great location! The staff was extremely friendly and helpful. I would definitely stay there again.

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Gerson

Great hotel, good service, and great location!

Leisure Partner

10/10

Exceptional

21 Dec 2025

Lynn

Beds were comfortable

Leisure Family

8/10

Excellent

20 Dec 2025

Julie

Location was great and staff very friendly

4/10

Poor

15 Dec 2025

Christine

Very disappointed at the quality of the room for the price. Too small, no coffee maker in the room, no access to ice machine on the floor, TV was very difficult to navigate, view terrible. Would not recommend this hotel.

Leisure Friends

10/10

Exceptional

14 Dec 2025

Mackenzie

Fantastic location, very friendly staff!

10/10

Exceptional

06 Dec 2025

Jason

Comfortable hotel.

8/10

Excellent

06 Dec 2025

Carrie

Yes the room was clean. Yes the staff was courteous.
The bathroom mirror light did not work (burning out) & when I mentioned it to desk staff, I was advised that this is a common problem. (maybe it should be fixed!). He did offer a makeup mirror which was brought to the room. It was very nice that we could leave our luggage in a holding room after check out as our plane did not leave until 9pm. The concierge was helpful in getting us a ride to the airport.

Leisure Friends

6/10

Pleasant

05 Dec 2025

Ava

Decent, average hotel. Room was clean. Staff was friendly.

Only complaint I have is the $40/per day “facilities charge” we were only notified of once we were checking out. This is for “water bottles and access to facilities.” This felt a little sneaky; I do wish this additional expense was shared before we booked our stay.

Overall though, we enjoyed our stay and found this hotel to be a pretty good central point in NYC. It’s only a few minutes away from a good coffee shop, a Din Tai Fung, and the subway, and even with the facilities fee, is a good price point for a NYC hotel.

Leisure Friends