Dream Midtown

United States , New York Area - NY
NEW YORK, 210 West 55Th Street
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100 reviews shown

2/10

Poor

30 Apr 2026

Andy

I’m not one to complain, but my stay at Dream Midtown by Hyatt left me genuinely disappointed.

From the moment I arrived, the hotel smelled strongly of cigarettes and marijuana, which immediately set a negative tone. Unfortunately, the room itself wasn’t much better—it had an old, stale odor that made it hard to feel comfortable.

What was most frustrating was how misleading the amenities are. The “game room” is advertised and shown in photos, yet it’s no longer available to guests and only used for private events. When I asked about it, I was simply offered a half-off drink coupon to a bar, which felt like a poor substitute.

Service was inconsistent as well—my room wasn’t cleaned one night, with no explanation. The biggest issue, however, was the gym. It’s located about a 6-minute walk away, and I was given a card that wasn’t clearly identified as a pass. Because of this, I was denied entry, even after confirming my stay with the hotel.

Considering this is a Hyatt property, I expected much better. When I raised these concerns, I was offered a cheap bottle of champagne, which felt dismissive.

Overall, very disappointing experience.

Self

10/10

Exceptional

30 Apr 2026

Josie

We loved our stay at the Hyatt Dream midtown! It was perfectly located for our plans and the staff was so friendly and helpful! The lobby bar was also really nice. Only downside was the sink was a bit small which makes washing your face a little hard, and the shower didn't have a full door so the bathroom floor got really wet, but everything else outweighed those minor cons. Nothing an extra towel couldn't solve!

Partner

6/10

Pleasant

30 Apr 2026

Renatta

poorly lit room

10/10

Exceptional

27 Apr 2026

Courtney

Other than the thermostat being locked at a specific temperature, everything was great! We were on the second floor, which I normally wouldn’t like in New York City, but because we did not back to a street the room was very quiet and housekeeping kept everything perfect

Family

8/10

Excellent

26 Apr 2026

Shridhar

Clean rooms but really small.

10/10

Exceptional

25 Apr 2026

Janica

Awesome hotel! I already booked it again for my next trip.

Family

10/10

Exceptional

24 Apr 2026

Steven

Verynice

Family_with_children

10/10

Exceptional

23 Apr 2026

Ian

This hotel is in a prime location! On Broadway and 55th. Restaurants, shopping and loads of entertainment.
We arrived and were immediately greeted by Michael (manager) check in was quick with a few complimentary things like a bottle of wine, 2 for 1 vouchers at the lounge and restaurant.
The hotel is clean and well maintained but ready for a face lift.
All the staff, door men, security, front desk were extremely helpful and friendly and seemed genuine
The room was a bit small as was the bathroom. The hotel was built in 1895, they’re allowed to be small.
There was a bar fridge in the room but it was full of drinks for sale. We needed it for leftovers. We were there 5 nights.
The bed was very comfortable! We weren’t in the room much anyway.
The real highlight of this hotel was Arben, the concierge. I cannot say enough positive things about this man! The most helpful, knowledgeable, caring person I’ve met!
Our trip to New York was outstanding because of this man! Thank you Arben. ❤️
There wasn’t one glitch.
This is the reasonable place to stay in Midtown Manhattan.

Partner

10/10

Exceptional

20 Apr 2026

Elaine

best thing about my room was that it was very very quiet! There was construction going on on the street below but you couldn't hear a thing!

Self

10/10

Exceptional

20 Apr 2026

Brendan

Great location

Self

8/10

Excellent

19 Apr 2026

Penny

Staff were great. It’s NYC, so pretty loud into the wee hours of the morning. Room was clean, beds were comfortable.

10/10

Exceptional

17 Apr 2026

michele

Great hotel perfect location!

Friends_and_family Friends

10/10

Exceptional

16 Apr 2026

Jantel

Great location, well kept property, nicely decorated, friendly staff.

8/10

Excellent

12 Apr 2026

Brian

Some area could use paint touchups but overall good hotel

Partner

6/10

Pleasant

12 Apr 2026

Tomi

Dated, paint missing. Dark room. Shower leaks. Windows won’t open

10/10

Exceptional

08 Apr 2026

Jackie

Overall friendly staff. Budget hotel with not a lot of frills. We did have a fridge but no microwave on property to warm items. They did have an afternoon welcome drink and staff were so helpful. Would stay again

Family_with_children

10/10

Exceptional

07 Apr 2026

Sean

Location is great for walking to a broadway show and time square.

6/10

Pleasant

06 Apr 2026

Bryan

hallways not clean, rooftop bar closed

Family

8/10

Excellent

05 Apr 2026

Colleen

Clean room, friendly and helpful staff. Conveniently located!

Family_with_children

8/10

Excellent

05 Apr 2026

Miriam

The room was nice, but I was disappointed in the amenities. The rooftop bar was closed during our stay which was where I was excited to spend time, I never saw a gym, and there was not a place to \"be\" outside the room to read a book, or chill outside of the room.
The cleaning staff was pleasant the room was nice and clean.

Family

10/10

Exceptional

02 Apr 2026

Jesus

Friendly staff, and clean room.

10/10

Exceptional

02 Apr 2026

Safari

Goood

10/10

Exceptional

01 Apr 2026

Michael

Clean room and easy check in. I mean, while I agree with the feedback I think it’s being stated incorrectly. The elevator is tiny but works great and I’m big and fit fine. The room is small but perfect for a stay in New York! It’s noisy, that is everywhere in New York. This place is a perfect choice for someone that wants to do all the city had to offer. We stayed then took a cruise and will stay anytime we are in New York! Not to mention it’s the best sink I’ve ever had in a hotel!

Partner

10/10

Exceptional

31 Mar 2026

Aleem

Best location slightly away from Times Square and close to Central Park

Partner

6/10

Pleasant

28 Mar 2026

George

Stayed here May times. Staff is always great!
No AC in our room this time.

6/10

Pleasant

28 Mar 2026

Ziyan

Okay hotel with nice location

10/10

Exceptional

28 Mar 2026

amber

The staff overall at this hotel is so friendly! I’ve stayed in the past and every time I do I have never had a bad experience. Rooms and bathrooms are clean and it’s walking distance to the theater I was seeing a show at and time square

8/10

Excellent

26 Mar 2026

Agnes

Clean room, friendly staff, great location!

Friends_and_family Family

10/10

Exceptional

26 Mar 2026

Frank

Enjoyed breakfast menu, staff very friendly and helpful rooms were very clean and I had no complaints during my stay

Self

8/10

Excellent

24 Mar 2026

MARK

The mirror lighting in our bathroom room 901 was really bad and the roof top bar was closed? Other than those two things the stay was really 👍 good.

Family

10/10

Exceptional

24 Mar 2026

Daniela

Nice bathroom, great bed. Everything was perfect.

Self

4/10

Poor

23 Mar 2026

mersema

Very noisy A

10/10

Exceptional

20 Mar 2026

Niveita

Very clean hotel, staff was pleasant and very accomodating, will definitely visit again. :)

Friends

10/10

Exceptional

20 Mar 2026

abby

This is my go to hotel in Midtown. Great location- close to Central Park, broadway, Times Square but quieter and cleaner where this hotel is. The staff is very friendly and helpful. The rooms are small but mighty! Super comfortable and feels spacious despite the smaller footprint. Love this hotel and will continue to stay here for my NYC travel.

Self

10/10

Exceptional

20 Mar 2026

Robert

Room was clean, staff friendly except at bar, didn’t use the gym as there is enough walking in NYC. Great location!

Partner

10/10

Exceptional

19 Mar 2026

Peter

N/A

6/10

Pleasant

18 Mar 2026

Karen

It’s an older building that has undergone renovation. It was clean, the staff was friendly and helpful. It’s in a convenient location. It felt a little cramped and there weren’t enough towels. Housekeeping delivered right away when we asked for more but when they made up the room, took the towels away so we had to call again. There’s not a gym onsite either. Overall a good stay for the price.

4/10

Poor

17 Mar 2026

Paul

For the cost it was a poor choice. For a premium price you get a bed and tv. No view, in room refer or coffee, no rooftop bar (closed), no free coffee or breakfast. And upon checkout a surprise $200 fee for booking through a third party. Disappointed.

Friends_and_family Family

10/10

Exceptional

17 Mar 2026

Shimon

Thank you so much for all

Family

6/10

Pleasant

17 Mar 2026

Alexander

The air vent in my room was making loud cracking noises throughout the night and repeatedly woke me up. This made it very difficult to get proper rest during my stay.

Partner

10/10

Exceptional

16 Mar 2026

Kim

Staff was beyond fantastic - this is the first time I’ve felt compelled to share my experience.

8/10

Excellent

16 Mar 2026

Frank

Very snall but very nice and clean room. Only complaint is the noise from the hallway and other rooms nearby

10/10

Exceptional

14 Mar 2026

Latrecia

I liked the Dream Midtown. My husband and I needed to take care of some business close by and this hotel was perfect. There were a lot of things to do within walking distance. The room was simple and clean. At check in we were greeted by Mike that has excellent customer service. I met Edwin; the bellhop. He was polite and when we checked out, he offered to hold our bags in case we wanted to do any last minute site seeing. Also, he offered us assistance to the airport if needed.

8/10

Excellent

14 Mar 2026

Yazmine

Good location

Partner

8/10

Excellent

13 Mar 2026

Rebecca

Room did not have a mini fridge! Amenities pretty nonexistent. Window opened to ugly alley. Tiny room. Staff friendly and helpful.

10/10

Exceptional

12 Mar 2026

Estefania

Room was clean. Need to have working TV.

10/10

Exceptional

11 Mar 2026

crisanta

The location is perfect if you are in town to see Broadway shows. It’s a 6 minute walk to the theaters. The location is also ideal to grab the subway line N, Q, R, W (Yellow), it’s a 2 minute walk to this subway station. The hotel is small but very clean, the only thing that needs improvement is the amenities. We had half of a toilet paper roll when we checked in and I called housekeeping to request more toilet paper and we never got it. The staff wasn’t helpful but I understand they just want to check you in and check you out, very transactional. I would definitely come back due to the ideal location.

Family_with_children

6/10

Pleasant

10 Mar 2026

Robert

Disappointed that the rooftop bat was under renovation

10/10

Exceptional

10 Mar 2026

Oliver

Great

2/10

Poor

09 Mar 2026

Fabiano

Just simply terrible !
You get what you pay for on here . Terrible service, terrible rooms.
Great location, that’s about it !!

Business

10/10

Exceptional

09 Mar 2026

Jennifer

Our room was spotless, bed was super comfy, staff was friendly and helpful, the surrounding area was clean and busy. Within walking distance from Time Square and any restaurant you could imagine. Will definitely be back!

Partner

10/10

Exceptional

07 Mar 2026

WILLIAM

Great room and excellent staff

4/10

Poor

07 Mar 2026

Michelle

The hotel is in a great location, right in midtown. The rooms are tiny but clean and the beds are comfortable. Other then that, it doesn't have nuch going for it. Once you arrive, if you can find it with the limited signage and the front desk hidden behind a giant aquarium, you'll head to your room in the tiniest of elevators. There are no amenities, there might be an outside pool per the internet but no clue where that it is. There is a rooftop hangout but kids aren't allowed so I never saw it. The first night I was exhausted from the trip but couldn't sleep because of all the banging doors and someone walking their crying baby in the hall at midnight. Tge construction noise that happens even on the weekend will kill any opportunity to sleep in. The hallway always smelled of weed anytime we left the room. If you book through Expedia don't expect a room with a view and be prepared to be next to the elevator. I wish I read more reviews before booking this hotel.

Family_with_children

10/10

Exceptional

05 Mar 2026

Carole Ann

Location, location, location! We walked to our Broadway show, Central Park, MOMA and other museums, and there were countless places to eat right outside our door. Staff were polite and helpful, security was exceptional, building was clean, beds were comfy. Parking was very close and discounted when validated by the hotel. Highly recommend.

Friends_and_family Friends

8/10

Excellent

04 Mar 2026

Luz

The hotel location is perfect. It’s minutes away from all the tourist attractions, restaurants, and stores.

Partner

6/10

Pleasant

04 Mar 2026

Crystal

Would have given it a 5 star but I requested a microwave and was told after the staff checked that there was none available. Killed my plans for this meant I was gonna have to eat my food cold. Room was ok but too small

Partner

10/10

Exceptional

03 Mar 2026

Karyn

Desk staff so friendly and accommodating!

6/10

Pleasant

02 Mar 2026

Anne

The rooms were clean, you hear everything on the streets, when we were told to check out at 1pm for a late checkout, we got a call at 12:59 in the room saying I am wrong it was 12 and she gave me such a bad attitude. Then she saw me check out and walked away and another man took care of us.

8/10

Excellent

01 Mar 2026

Seth

Very clean… great staff….
Orbitz charged me $60 for a $14.99 cup of coffee and toast. Need to work on that! Will contact Orbitz separately for a refund.

Partner

10/10

Exceptional

27 Feb 2026

Lissinet

The room was very clean! The staff was very helpful!

Partner

10/10

Exceptional

25 Feb 2026

Carla

Location was great. Staff was very friendly and helpful. The room was clean and comfortable and I enjoyed the food and atmosphere in the hotel restaurant Serafina.

Family

10/10

Exceptional

24 Feb 2026

Meir

Overall everything was great

10/10

Exceptional

23 Feb 2026

Prashant

Yes

10/10

Exceptional

23 Feb 2026

Beata

Room was very clean and comfortable

4/10

Poor

22 Feb 2026

Jherrard

Deceptive advertising. Pictures not representative of the room size or quality.

8/10

Excellent

22 Feb 2026

Daniel

Friendly staff, very clean and comfortable room, central location in Manhattan, plenty of wooden hangers, lots of outlets for devices. Complimentary water bottles in the lobby to take up to your room. One complaint is lack of coffee maker in room AND no coffee in the lobby as an alternative. The lobby in general is very spartan. It’s not a comfortable place to hangout. Maybe their restaurant Serefino would be better for that, but didn’t try that. Fortunately, there’s a Starbucks on the corner for coffee and a CVS two blocks away for sundries. It was also very noisy — constant horns, delivery trucks, emergency vehicles, upset homeless people yelling for whatever reason. I don’t recall this much noise from my last visit to NYC less than one year ago. Perhaps it was the neighborhood that was different on this visit.

Friends_and_family Family

6/10

Pleasant

21 Feb 2026

Kristin

Seemed a little dirty and dusty. Stained bed sheets. Very small. It should be noted that there is NOT a mini fridge in your room. Beds slept well though. Pillows were thick. Location was great.

Friends_and_family Family

10/10

Exceptional

20 Feb 2026

Peter

Great service

10/10

Exceptional

19 Feb 2026

Liz

We'll be back!

8/10

Excellent

19 Feb 2026

Amanda

The staff was truly amazing. Every single one! Helpful, kind, and helped me deal with an issue with the room next to mine that was out of their control. My ONLY complaint is that the thermostat in the rooms isn’t actually adjustable. You can turn the fan on and off, but it didn’t control the actual temp. It’s loud there, because it’s in the midst of so much great stuff, which I don’t mind but feel like I should mention!

Self

10/10

Exceptional

17 Feb 2026

Babak

Great experience all round, pleasant staff clean room good room service

8/10

Excellent

17 Feb 2026

Coral

Lobby was super cute. Loved the fish tank. They also give free bottles of water during the stay which is nice. Room was nicely decorated, but a bit small (which is normal for most NYC hotels). Only downside was while we technically got the free internet in our room, the signal strength was so low nothing would load.

Friends

10/10

Exceptional

16 Feb 2026

Jessica

The staff were fantastic. From the check in to the bellman to the concierge (the recommendations for food were fantastic) everything went splendidly.

Leisure Friends

8/10

Excellent

16 Feb 2026

Abigail

staff very friendly. Room very pretty.

8/10

Excellent

16 Feb 2026

Charles

Room is just too smsll

6/10

Pleasant

16 Feb 2026

Bradley

This hotel is in a great location. That is the best part. In terms of the facilities they’re very average rooms - pretty basic in terms of decor, mostly clean - no complaints there. This is New York City Midtown so the rooms were very small and very little to no furnishing. No artwork. There were old pieces of wood for furniture all painted white with the paint peeling off. Looked like something a high schooler would build in woodworking class and then throw some white paint on there. It was noisy outside pretty much all night long. The staff were very nice. Everything worked fine. I guess the main adjective to describe this hotel was “meh.” Not great , not terrible - just meh.

Leisure Family

10/10

Exceptional

15 Feb 2026

Ann

Fantastic location for walking, restaurants, Broadway and getting around via the subways. Hotel was neat and clean and staff was friendly, helpful and just very pleasant. All of the concierge staff was helpful and had great tips for getting around. I will be staying her again.

Leisure Friends

10/10

Exceptional

14 Feb 2026

Timothy

Simple, easy, great location, great value.

10/10

Exceptional

11 Feb 2026

Erika

Great stay in NYC! We were able to check in early and were welcomed with bottled water, which was much appreciated. The room was cozy, the bed was very comfortable, and the bathrobe and slippers were a nice bonus. The location is unbeatable-close to attractions, restaurants, shops, coffee, and the subway. Would definitely stay here again!

Leisure Partner

6/10

Pleasant

11 Feb 2026

Adam

Staff could be more welcoming, did not feel friendly. I also had security called on me for noise complaint when I was only playing music from my iPhone.

Room and accomodatiosn were nice

Business

8/10

Excellent

09 Feb 2026

Biggest

Yuh

10/10

Exceptional

08 Feb 2026

Nicole

The staff was wonderful, the hotel was clean and the rooftop bar is so fun!

Leisure

10/10

Exceptional

07 Feb 2026

Chad

Great

10/10

Exceptional

05 Feb 2026

Joshua

Amazing hotel amazing staff amazing restaurant amazing rooftop lounge can’t complain about a thing! Loved it!

Partner

10/10

Exceptional

03 Feb 2026

Thabani

The area is beautiful

Friends_and_family Family

10/10

Exceptional

02 Feb 2026

john

The check in was quick and easy

2/10

Poor

01 Feb 2026

Evan

Staff were rude, the manager lied to me, tried to gaslight me, overcharged me, housekeeping never came to clean my room, did not meet my standards, expectations, and did not meet my accessibility needs

Worst hotel experience of my life

Leisure Family

10/10

Exceptional

27 Jan 2026

Marty

We had a very nice stay. The room was clean, quiet and comfortable. The hotel staff was probably the nicest staff I have ever encountered during a hotel stay. The location was perfect and I appreciate the free bottles of water we received daily. My only regret was not asking for a room with a better view.

Leisure Family

10/10

Exceptional

27 Jan 2026

Stephanie

Great location, comfortable bed, nice staff, clean- and affordable — wha mire could you ask for in NYC?

Partner

10/10

Exceptional

27 Jan 2026

Kim

The staff made us feel like we belonged to the Hyatt family!
Staff was very friendly , well educated of the area and handsome! 😉

Leisure Family

10/10

Exceptional

25 Jan 2026

James

It was a great experience was able to get parking close by. The bellhop/doorman was amazing in greeting us an helping with our luggage. I highly recommend this hotel

Business_and_leisure Partner

2/10

Poor

25 Jan 2026

Evan

Property was inaccessible, rooms were shoeboxes, with scuffed paint on the baseboards and plenty of markings and scratches on the walls. Additionally building is located next to a construction zone so it was very loud.

But most importantly, the staff were not helpful to me and my brother who are blind. They were patronizing, disrespectful, and rude to me and my brother when we asked for assistance and explanations and refused to extend our stay or provide other reasonable accommodations, forcing me to book a separate day via a third-party platform, even though we needed an extra night because our flight was canceled due to weather, proceeded to double charged me on fees, and overall were just very unpleasant and disrespectful. All in addition to being overpriced for what we got.

Overall, very disappointed in the staff and how they treated me and my brother and I don’t know if I will ever be staying at this hotel or another Hyatt hotel again

Leisure Family

10/10

Exceptional

24 Jan 2026

Michael

Very convenient. Comfy bed.

8/10

Excellent

20 Jan 2026

Alan

Check-in was quick; room clean; location is in a good area to get to Times Square and the subway. I would stay again.

10/10

Exceptional

19 Jan 2026

Megan

The staff were extremely courteous, the room was clean, and it was in a great location. Our flight got in earlier than expected and staff allowed us to check in early. It was a lifesaver!

Leisure Partner

10/10

Exceptional

18 Jan 2026

Brian

Check was super easy, staff was friendly and helpful.
Room was exactly what was needed for a short stay to attend a conference.

Business

8/10

Excellent

17 Jan 2026

Patrick

Staff was great. WiFi didn't work for us.

Business

8/10

Excellent

17 Jan 2026

pamela

Really nice accomadating staff. Edwin at the door is delightful .
So was the gentleman who helped me w my computer. All the staff was great and friendly! The fish tank was a highlight. The coffee very mediocre
Serafina had good food and great service. Carpet and room setting could use some updating .very good people cleaning the rooms .

Self

6/10

Pleasant

17 Jan 2026

Joey

The location was nice but other than that not much to say. They charge a resort fee but offer nothing no breakfast, pool or gym. We had to request housekeeping bring a second set of towels as there were two of us registered in the room, but only one set of towels. We stayed during Christmas the roof top bar was closed on Christmas understandable then for a private event and the next night due to weather so we never got to experience that. Front desk staff was friendly but all in all I would not stay here again.

Partner

4/10

Poor

14 Jan 2026

Alyssa

It was SO loud! Very disturbing Construction on one side and other 55th traffic- where it would impact a phone call in your room-runs 7am-5pm daily - rooms/ windows are not sound proof.
It would have been nice to know in advance.
Changed rooms twice either was better.
Before you book- this will impact your sleep / rest. Staff is very nice too.

Leisure Family