AKA Central Park - Apartments

United States , New York Area - NY
NEW YORK, 42 West 58th Street
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100 reviews shown

10/10

Exceptional

18 Jan 2026

Ariel

Very pretty, big terrace and bathtub. Friendly staff and housekeeping. One block from wine and Central Park. Thank you

Leisure Partner

10/10

Exceptional

04 Jan 2026

RAUL

Everything was very nice

10/10

Exceptional

09 Dec 2025

Jean

Great home away from home.

10/10

Exceptional

02 Nov 2025

antonella

Room was great space and very clean .. Staff always super kind and available, both in the lobby/at reception and on the floors (cleaning ladies and handy men). A’ Cafè very cute. Location is just amazing, very central and 1 min walk from Central Park.

Business_and_leisure Self

8/10

Excellent

05 Aug 2025

Mary

Comfortable, spacious room with kitchenette

Comfortable, spacious, quiet room, but bathroom very tiny, although I liked having a tub. Disappointed there was no coffee available in room, but front desk clerk brought me some with some sweeteners from the hotel cafe.

Self

10/10

Exceptional

09 Jun 2025

Zha

Rare large room near Central Park,the kitchen is well equipped and very convenient.

Business_and_leisure Family

10/10

Exceptional

07 Jun 2025

Katherine

I travel by myself and felt perfectly safe at this Hotel. I loved the location as I was on a Museum trip and many of the ones I visit were nearby. I loved the kitchenette and the ability to get my own morning coffee and my meals if I chose to stay in for the night. I be appreciated the bath tub as many hotels are taking them out. The star of my trip was the terrace. It was such a blessing to have an outdoor space. I truly loved that and will be back!

Self

10/10

Exceptional

25 May 2025

Hakam

Super staff, friendly and helpful.

Leisure Family

10/10

Exceptional

14 Apr 2025

Heather

Great place to stay, highly recommend!

Leisure Self

10/10

Exceptional

26 Sep 2024

Wendy

By New York standards our room was huuuge! We had a king size bed, kitchenette, dining table and chairs, walk-in wardrobe and a big bathroom with bathtub/shower combination. The hotel also has washers and driers available for use free of charge and they even provide the washing powder free too.

Location wise we were exactly where we wanted to be .....very close to Central Park without having to pay the ridiculous prices of the hotels literally just across the road from us. We have stayed once at The Plaza and several times at The Park Lane overlooking Central Park so we've been lucky enough to have the spectacular views but the prices have gone up so dramatically we decided it wasn't worth paying that price and opted instead for the AKA which is literally half a dozen steps across the road from the back entrances of both The Park Lane and The Plaza.

There are subway stations nearby making travelling around very easy and, if you want to make your own meals in the room there is a Wholefoods at Columbus Circle just a few minutes walk away.

When we return to New York we will be staying again at the AKA. The decor isn't as lavish and there is no spectacular view but at a much more reasonable price you get the same great location, an enormous room and more useful facilities than we had in either of the other hotels we have stayed in.

Partner

10/10

Exceptional

01 Jul 2024

joan

I rarely write reviews but felt my AKA experience was excellent. It’s a hidden gem near all the tourist attractions..Wonderful to have a kitchenette for stays longer than 5 days! Simple , understated design of room.

Leisure Self

10/10

Exceptional

09 Jun 2024

Jose Miguel

I stayed in A.k.A Central Park, while I was working in NYC, I liked the rooms they were large for NYC standards, and I liked the amenities and the location. I didn't particularly appreciate that my room was only cleaned one day during my stay, if I wanted everyday service I had to pay $75. I did not know this while I was looking and booking.

10/10

Exceptional

03 May 2024

Verified traveler

Good hotel
Nice one bedroom apartment
Perfect location

Self

4/10

Poor

21 Dec 2023

Nouf

I did not enjoy my stay, and I don’t recommend it to anyone.
The description on Expedia is inaccurate they do NOT clean rooms on a daily basis. They only clean once a week, which I disliked, it should be at least every other day.
The shower design is extremely uncomfortable.
There is no isolation so it’s noisy at night. Also there is no AC, which is also inaccurately described.

Leisure Self

10/10

Exceptional

29 Nov 2023

abdulaziz

Excellent location

Business_and_leisure Self

8/10

Excellent

17 Oct 2023

Hak Sung

Great location.

10/10

Exceptional

03 Oct 2023

Santiago

great rooms and convenience

8/10

Excellent

17 Jan 2023

Wayne AND VENESSA

we've stayed here before covid so were glad to come back - this time booked a bigger room with terrace - was a lovely room just like the photos. However the fridge kept defrosting so we lost food several times. Is definitely not as good as before covid. But thats not the hotels fault its covid I am sure as before they had lovely mix and mingle evenings in the lively bar area - now none of that and bar open random short times, the cafe was hardly ever open either :( So these are things I hope will change now things are coming back to life post covid. I will say the doorman... never seemed to be interested in the doors or luggage. Our housekeeping ladies were lovely, so was Hugo for our airport drop off service. The location here is fabulous for anyone wanting to visit NY. So close to some of the prettiest stores to see at xmas :) Very close to grocery&food stores as well as higher price fine dining. Super near central park & subways. Fast internet - great tv channel selections and viewing channels, great on site laundry room. Its a fab spot for getting around and being near a lot of iconic places and not to close to the nosier places. The hotel room itself was nice and quiet too - we def enjoyed our stay here and would recommend it to others happily. Oh! my hubby & I are both short - the shower is really high & doesn't have a head that can lower & no shower on a handle so rinsing a problem - but has a bath sized so we could actually soak in so that was nice.

Business_and_leisure Partner

10/10

Exceptional

04 Dec 2022

PaulfReiko

Super!

There were some complication and misunderstanding while making a reservation mostly on my end, however they took care of it really well and solved the all problems. It felt like I was staying my little studio apartment and I so much like it! Super great location. They don't have a real restaurant however they do have a nice cozy cafe on the first floor where you can have quick coffee or breakfast. The guy at the cafe is the sweetest guy! Loved everything here. I will definitely come back.

Self

10/10

Exceptional

11 Nov 2022

Xiomara

Great location! Keep in mind that the hotel does not clean your room everyday, just once a week.

Leisure Partner

10/10

Exceptional

09 Sep 2022

Kaushal

Loved the location. Room was good sized and comfortable. We had a very comfortable stay.

Friends_and_family Family

10/10

Exceptional

22 Aug 2021

L. Ann

NY family visit

I came to NYC to meet my granddaughter born in Covid, and to visit 2 daughters I haven't been able to visit in over 2 years. I stayed a full week & the Central Park location was a convenient location for all. I love the space & amenities of a small apartment. The building even has free laundry. The staff are extremely friendly & helpful. I definitely want to stay here again.

Friends_and_family Family

4/10

Poor

06 Aug 2021

Verified traveler

Frustrating

Leisure Partner

10/10

Exceptional

17 May 2021

Kristine M.

Great location and comfy room!

This was a fabulous place to stay while I recovered from my surgery. The staff was so helpful and kind. Diana at the front desk was great with whatever I needed and the doorman (wish I could remember his name) was so sweet and funny. The location is so convenient to nearby awesome shopping, mini markets and coffee shops, salons, you name it! There’s a little salon across the street that will give you a great chair massage or foot massage for a great price. AND just a block away from the entrance to Central Park. I would definitely stay here again!

6/10

Pleasant

29 Oct 2020

Verified traveler

My room had warm, but no really hot water. Even I complained every day and even got my room switched, I had the same problem.

Partner

10/10

Exceptional

20 Mar 2020

Robert

Excellent

Management and staff went out of way to make sure everything was exceptional.

Partner

10/10

Exceptional

15 Mar 2020

Verified traveler

The location was excellent and room was spacious. Staff very friendly and professional.

Leisure Partner

10/10

Exceptional

15 Mar 2020

Verified traveler

Large comfortable quiet rooms with walk in clothes closets. Bathroom a tad small and only one small shelf. Once a week cleaning not a problem. On site laundry facilities

Leisure Family

4/10

Poor

05 Mar 2020

Irwin

Poor outlets for electronics, no walk-in shower, no heat when outside temperature was 30 degrees, platform bed frame same color as carpet with narrow path caused a visual problem.

Business

10/10

Exceptional

29 Feb 2020

debra

outstanding location just 1 street back from central park south at a competitive price. staff are exceptionally professional but in a relaxed, informal manner. rooms are generous in terms of space and finished to a high standard.

Leisure Family

10/10

Exceptional

21 Dec 2019

Beverly

love staying here.

Business

8/10

Excellent

17 Dec 2019

Verified traveler

What they quote that charge unlike some NYC hotels who rack up service charges that you don't use.

Business Self

10/10

Exceptional

16 Dec 2019

Verified traveler

the location was superb, the staff were pleasant and helpful, the room was large by nyc standards, the rooms were quiet and clean, there is construction going on next door but noise doesn't start until 7:30

Leisure Partner

8/10

Excellent

21 Oct 2019

Karen

Lovely hotel in perfect location

This is comfortable hotel in a brilliant location for sight seeing. Service was also excellent - including daily housekeeping and an informative and friendly front desk. An Aparthotel suited us brilliantly , so we could eat a simple breakfast ( and on 2 occasions in a very busy week - supper ) in our room .

This was recommended by our daughter and son in law ; we will recommend it to other friends in England .

Partner

10/10

Exceptional

14 Oct 2019

Mary

The rooms were modern, quiet, clean, comfortable. Awesome location near Central Park. Very helpful staff

Friends_and_family Family

10/10

Exceptional

23 Sep 2019

Verified traveler

Great little spot. Convenient location with bars, restaurants, shops and transport nearby. Room was large, modern and well equipped with a comfortable bed. Staff were friendly and helpful. Highly recommended.

Leisure Friends

8/10

Excellent

17 Sep 2019

Verified traveler

Nice hotel in Midtown, spacious rooms

Good location in Midtown near Central Park South. The suite was spacious and clean. The views were not so great even at the Penthouse floor. The suite is decorated in dark gray and feels quite depressing but it was clean.

Amenities are nice. Large gym and free laundry machines.

Business

8/10

Excellent

12 Sep 2019

Dan

always a great choice near central park

Always a good reliable option in NYC. I like staying near Central Park and often times hotel rates are through the roof. They were this week but AKA was half the price. It’s a great limited service hotel with super nice staff. No complaints. Only comment is that the hallways in the room floors are tired and dated but rooms are great. I’ll
Be back.

Business

10/10

Exceptional

01 Sep 2019

Verified traveler

The hotel is in a prime location, yet surprisingly quiet. Our room was on the 11th floor. There was no street noise at all. The staff were all very courteous and professional. The hotel entrance lobby is very discreet, there are no delays at the elevator or reception desk that one encounters in larger hotels. There are no lounge or bar facilities. But this was not a problem because these were not important to our stay. The Wi-Fi performed excellently. The laundry facilities were good, though we did not need to use them.

Leisure Partner

8/10

Excellent

25 Jul 2019

boaz

Had to wait 15 min for hot water in the shower

10/10

Exceptional

06 Jul 2019

Robin

fantastic location, so clean with a semi-kitchen that really came in handy. Heat wave in NY so we really appreciated the air conditioning.

This will always be our go to place in the city!

Leisure Partner

10/10

Exceptional

26 Jun 2019

Verified traveler

The property is beautiful. The gym in particular is magnificent. I appreciated having access to a laundry room and the staff were incredibly attentive and helpful. The bed was amazing and the room was spacious.

Leisure Family

8/10

Excellent

17 Jun 2019

Verified traveler

Wonderful service and food preparation at aka café.

Business Self

6/10

Pleasant

06 Jun 2019

Elisabeth

Beth snel

The hotel is Beautiful and clean but the people that works there nerds improvement to deal with guests

8/10

Excellent

13 May 2019

Eric

Workout facility and equipment was the best I’ve seen, even better then at bigger hotels. The staff was also great. They forgot to put Kleenex in our room and made up for it by giving us complimentary breakfast for 5 days, which was amazing!

Business Family

8/10

Excellent

03 May 2019

Verified traveler

Huge room, great location, surprisingly quiet room, very friendly staff. The only thing that would have made it perfect is a restaurant and room service.

Business Self

4/10

Poor

10 Apr 2019

Verified traveler

We did not have air conditioning, we paid for a 4 stars?

Business Family

6/10

Pleasant

23 Feb 2019

Verified traveler

no water supply at day time for 8 hours. no room clean service.

Family

10/10

Exceptional

11 Feb 2019

Gretchen

Footsteps from Central Park

Incredibly location; great facility; easy options for breakfast and evening drinks.

Partner

10/10

Exceptional

22 Jan 2019

Verified traveler

I like the people in the reception.
I thinknthenroom needs a little renewing.

Business Self

10/10

Exceptional

21 Jan 2019

Kyle

Great service with excellent location

Great service and excellent accommodations.

10/10

Exceptional

30 Dec 2018

Tom

Awesome Experience

Awesome, love hotel and staff!

Family

6/10

Pleasant

10 Dec 2018

Verified traveler

Great location. Room keys didn’t work daily. Every time we came back to our room we were locked out. Also major construction was going next door so we were woken by drilling early in the am!

4/10

Poor

17 Nov 2018

Jose

The hotel is clean and is renovated, the lobby entrance is not about that is modern, clean or minimalist, is just sad. Pure gray sad! I was looking for a sign that would say “Under construction “ but no, the looby is done. But let’s go up to continue..
Yes, there is nice kitchenette with microwave and small fridge, that may be very helpful for some guests, but only if you don’t mind eating alone. There is no place for two to seat together. There was one desk with a chair, one sofa chair next to TV and no space to move the furniture around to seat together, unless you seat in the bed that is bad.
Think about a bad quality mattress, those that you can feel and hear the springs and when laying down if one person moves the other one moves too, that was my bad bed experience. For the mattress alone I would recommend you to choose a mass hotel chain, that at least you know that the mattress is good.
About location it is amazing to enjoy the city not the hotel. Sorry AKA, no one likes the haters but I really wish that you use this to improve your guests experiences, because you do have the most important, that is an amazing location and all those issues can be fixed.

Business Partner

10/10

Exceptional

21 Oct 2018

Barbara

Good hotel close to central park

One of the best things this hotel offers is a free laundry and supplies of washing detergent

10/10

Exceptional

03 Sep 2018

Steven

Great hotel one block off Central Park

Excellent location. Easily walkable to pretty much anything in the area. Nice room - quiet (which you don't always get in NYC hotels) - very comfortable bed. Microwave/full sized mini fridge along with glassware and dishes in the room if you get takeout. Very nice staff. Only downside was their lounge - dead and very overpriced even by New York standards.

Partner

10/10

Exceptional

09 Aug 2018

Antoine

Space, calm and comfort, a block from Central Park

Aka offers very spacious and well-appointed one bedroom apartment a block from Central Park. I vividely recommend aka!

10/10

Exceptional

28 Jul 2018

Michael

Amazing service, beautiful room

10/10

Exceptional

21 Jun 2018

Howard

Great apartment one block from Central Park

My wife and I spent five days here. Location was fabulous for visiting Central Park and major museums. We prefer to prepare our own breakfast. The studio had a kitchen with microwave, coffee maker and utensils for two—all the essentials. Whole Foods was a short walk away. Staff was extremely pleasant. We paid for the cleaning service. So for us, it was prefect: an apartment with daily maid service(we’re on vacation, right?). We’ll be back.

Partner

8/10

Excellent

06 Jun 2018

Verified traveler

Excellent location. Although the room has a kitchen, there is no comfortable place to eat, and therefore we coulld not use that service.

10/10

Exceptional

25 May 2018

Brooklyn

Amazing location! Close to Central Park and Town Square! The staff are so helpful and always willing to help. Makes you feel like a priority. Rooms were super clean and spacious. Found it fairly quiet at night too.

10/10

Exceptional

14 May 2018

Adeeda

Outskirts of town

Nice area on the outskirts of NYC. Very nice, clean rooms. The rooms inside are modern and secure. Staff are friendly and helpful. They even have a cafe that is very good and reasonable for lunch, breakfast and dinner.

8/10

Excellent

03 May 2018

Rebecca

Overall nice stay.

Very friendly staff. Had to have Maintenance person come to room twice in 3 day stay to adjust air conditioner. TV remote was also very difficult to use and had to wait awhile to get hot water in the shower. Great location and large room.

10/10

Exceptional

02 May 2018

Bob

Nice Hotel and Location

The room was nice. Much larger than other hotels. We had a full kitchen in our one bedroom. The room was clean. The location was nice and close to shopping and one block from Central Park. Everything overall was very good.

6/10

Pleasant

15 Apr 2018

WRex

Great Location. Staff Was Nice. No Temp Control.

Location Location Location. Right by Plaza Hotel. Central Park. Shopping. Staff was accommodating. My issue (and it was a big one) is I could not control
the temperature in my room. It was 73 to 76 degrees
in my room for the four days I was there. Day and night. The staff tried to address by turning off any access to heat. They told me “The building was still in Winter Mode”. Which I guess means the building can only offer heat or A/C. But not both at the same time. For what I was paying a night
I am used to being able to control the temperature in my room.

8/10

Excellent

13 Apr 2018

Tillo

Nice hotel. Very helpful staff

We were there for a week. Very pleasant hotel. Clean
Staff is very helpful
Would certainly return

4/10

Poor

09 Apr 2018

Nicolas

So many better places to stay in NY

My room (premium studio) was supposed to have city views. It didn't. My room was supposed to be 400 sq ft. It wasn't. Hotel was far from full occupancy and they still gave me a room right next to the elevator. Housekeepers would have all sorts of loud conversations in front of my door at 9am, then again in the afternoon. After I called to opt out of housekeeping and put the \"privacy please\" sign on my door, they still came into my room and threw away some of my belongings. I made the hotel aware of that several times and they didn't offer to replace the missing items, nor did they apologize. Front desk and lobby staff were kind of friendly and kind of helpful. Kind of.

10/10

Exceptional

31 Mar 2018

steve

close to sights

hotel staff helpful no hassle booking in or out nice beds and little kitchen unit with microwave and fridge.

10/10

Exceptional

22 Mar 2018

Verified traveler

Solo Female in NY

Visited NY in March as a solo traveller. Stayed in a studio apartment. Great location, generous rooms and helpful staff. Would def recommend to others to stay

8/10

Excellent

17 Mar 2018

Daniel J

Nice room but had its drawbacks.

Room was nice and had everything we needed, was a little disappointed though as it was smaller the the pictures depicted it to be when I booked. Our view was of a brick wall which wasn't the end of the world but was disappointing. We were at the end of the hall and could see in the room next to us from the window and they could see in ours which forced us to leave the blind down at all times making the room feel dark and dingy. Not the experience I was expecting but the room was clean and in a good area for walking to attractions.

Partner

10/10

Exceptional

13 Mar 2018

Janet

Would return!

Comfortable, well situated hotel with extremely helpful staff. Public areas and bar were quiet and welcoming and the studio was well furnished. The bed was extremely comfortable and bathroom and small kitchen were adequately equipped. Would recommend.

10/10

Exceptional

12 Mar 2018

Verified traveler

Wonderful hotel

Super nice hotel just off Fifth Avenue! Very contemporary design with nice linens and a VERY comfy bed. Plus, we were upgraded to a HUGE suite!!!

8/10

Excellent

04 Mar 2018

Verified traveler

Great location and size but several dated rooms

Hotel was very spacious, but was initially given an accessibility room. Was switched to a non-accessibility room upon my request, but had to wait until the next night. Several rooms are newly renovated and much more modern, but we always received the older rooms. Doormen and bellhops very friendly and courteous; same for most of the front desk except for one woman who was an exception. For the price, it's only worth it if you get a newer, modern room.

6/10

Pleasant

28 Feb 2018

Verified traveler

Aka central park

This hotel has a great location , near 5th ave 2 minutes by walking and central park .
That staff was good .
I took one bedroom premium suite was good but the floor they placed me in was not good maybe because i got cheaper rates in expedia i guess and before i book from expedia i called the hotel and i asked them what the different from premium and not premium they told me the premium has higher floors and not premuim has the lowers one and she asked me if i want to book directly from them which i didnt because expedia had the better rate for me
They placed me in the 2nd floor which was no view no nothing and the AC machine was next to my window which couldnt sleep from the noise .

10/10

Exceptional

24 Feb 2018

Pearl

Best Time Ever

How fortunate to have a day of over 70 degrees in February. Spent the entire day in Central Park with my 6 year granddaughter. It was so easy to get around from this fabulous location, walking was easy, subway close by and always a cab! The staff was amenable, anxious to help. The rooms are so very much larger that what is normally offered in NY and having kitchen facility made it so easy with a child. Not only would I highly recommend this hotel, we are looking for another few days when we can do it again.

Family

10/10

Exceptional

23 Feb 2018

Gregory

Best price, even better location and accommodation

Our stay at AKA Central Park made it already magical trip even better. The staff was warm and welcoming, rooms are clean and large but the location was the cherry on top. Steps away from shopping on 5th or at The Plaza, AKA seriously delivered. Special thanks to Autumn and Jay for going out of their way to make us feel taken care of! We'll be back soon.

Partner

10/10

Exceptional

18 Feb 2018

Tialisa

Would definitely return

Very comfortable with lots of amenities. Perfect location, easy parking and great atmosphere. We loved the lounge and the cafe, the staff was amazing.

Partner

2/10

Poor

17 Feb 2018

Tiffany

Far from good...

The room looks nice but that's about all I can say for it. If you plan on sleeping, this is not the place for you. Paper thin walls, food smells through the heating, I did not sleep at all. The coffee pot was crusty inside. I would not recommend this hotel to anyone.

Partner

8/10

Excellent

24 Jan 2018

Andrew

This is a decent place for a business trip but lacking in amenities or charm. The first night we were there the heat in the room was oppressive and we called the front desk who sent someone who could not really fix the problem. The front desk staff is efficient but hardly warm. The cafe is very good and offers free coffee until 10. We are in NYC twice a year for business and thought this would be a good place to try. We did.

10/10

Exceptional

20 Jan 2018

michael

Great location, we really enjoyed our stay

Partner

10/10

Exceptional

18 Jan 2018

Emma

Highly Recommend AKA Central Park

I highly recommend The AKA Central Park! The location cannot be beat - just steps away from Central Park and the subway. Very close to Radio City, Rockefeller and Times Square. The room was extremely comfortable and quiet. The staff were great and very accommodating. I would absolutely stay at this hotel again.

Family

6/10

Pleasant

08 Jan 2018

indra

ovrall quite happy with the hotel. Great location, adequate facilities, helpful staff in honoring good rate when extreme weather hit NewYork

10/10

Exceptional

18 Dec 2017

Amy

Favorite place in midtown - Central Park area

As usual never disappointed when staying here.

Partner

10/10

Exceptional

16 Dec 2017

Jon

AKA FAB!

Helpful happy staff
Has all the amenities required
Warm and inviting hotel following a full days pounding the streets and shops

10/10

Exceptional

13 Dec 2017

Lisa

Easy & convenient

It was near everything we wanted to do. The only drawback was ice & ice buckets were not easily located.

8/10

Excellent

11 Dec 2017

David

Excellent location! First time to NYC and we felt very safe in this area. Nice big room and the staff was extremely helpful with suggestions, reservations for dinner, as well as best modes of transportation. Would definitely stay there again!

Partner

10/10

Exceptional

11 Dec 2017

Krysta

Very comfortable! Great staff very friendly.

Hotel is very simple but modern. Room was spotless. Bed and linens very comfortable. Bathroom is small but very common for NYC. However even though small, very nicely appointed. You have everything you need at this hotel minus fancy chandeliers. The cafe is average. Food is rather bland. Many other cafes nearby to enjoy though. Very friendly staff. We will definitely stay at a.k.a again. Great location. 1 block from Central Park and 1 block from 5th ave.

10/10

Exceptional

08 Dec 2017

Pippa

Best hotel in the city!

I’ve stayed all over the city and these rooms were HUGE! Clean and new. Large bathroom. Staff was SO friendly and helpful in every aspect from baggage holding to restaraunt recommendations. I’ll be back for sure!

8/10

Excellent

05 Dec 2017

Devyn

Beautiful room and great location. My only complaint was that the room was very warm at time of arrival and when I turned on the AC, it was very loud so we slept with the AC off.

Partner

10/10

Exceptional

27 Nov 2017

Verified traveler

Amazing hotel
Perfect location
I would definitely stay there again

10/10

Exceptional

26 Nov 2017

Cathy

Will be back!

Our flight got in very early so we were there well before check in time but Elvis at the front desk was great and got us a room with very little wait time.
Was not expecting the deep soaking tub , so that was a big plus. Loved that they were firm about no smoking! We had a studio suite, was lots of room.
Only real downside was that I could hear the people in neighboring rooms, even the room above us, where a couple had a big screaming fight for hours in the middle of the night.
Loved the wide variety of tv channel options..

Family

6/10

Pleasant

24 Nov 2017

Christos

NOT A TRADITIONAL HOTEL EXPERIENCE

This is not a hotel in the traditional sense. Housekeeping came by one time in six days. No room service, no other hotel type perks. This is a chain attempt at a air BNB type of rental. It did have a bar fridge and sink in the unit and free laundry room on second floor of building. If you want a hotel experience, do not stay here. The staff, what little there was, was nice enough

Had I known I would have booked a couple of blocks away for the same price

Family

8/10

Excellent

20 Nov 2017

rick

Pleasantly surprised that rooms were as nice and clean as I found and would def recommend hotel to others.

8/10

Excellent

18 Nov 2017

Verified traveler

Decent hotel, good WiFi

Good wi-fi. No coffee in room. Room quite noisy with traffic from street. Very close to Central Park. Beds reasonable, shower ok. Doorman pretty distracted from duties.

8/10

Excellent

13 Nov 2017

Teri

Great location and rooms. Lobby area not so hot.

Partner

10/10

Exceptional

13 Nov 2017

Pamela

Outstanding NY Hotel HOme

This is the best hotel in NY. Perfect location right by Central Park, large comfy room, kitchens in the rooms, decent gym, and tremendously helpful staff. Good food shopping at the end of the block, with Bergdorf Goodmans at the other end of the block, and subway stop nearby - this hotel makes life in NY easy and delightful. More than a place to sleep it is a hotel home.

4/10

Poor

12 Nov 2017

Aida

Confirmed reservation was mysteriously cancelled

We were tired and happy to arrive at AKA Central park. My husband was running the NYC Marathon, so the location was ideal. I booked the hotel through Hotels.com at least 8 or 9 months before the marathon. When we got there, however, the receptionist could not locate the reservation. After like 45 minutes she told me that they had recently changed systems, so our reservation probably didn't make it through. I called Hotels.com customer svc. they assured me the reservation was active, but when the manager on duty came out, he handed me a piece of paper coming from Hotels.com, stating that the reservation was cancelled. No information about who or when this happened. Then it was a back and forth between customer service and the hotel. One insisting it was active and another that it was cancelled. They finally gave us a room. When we finally got to the room, there was a fan going and it smelled like water had flooded the carpet. We were then transferred to a very nice room, but only for the night! We had to check out at 11 and check back in at 3:00 to a similar room to the one we had booked. The hotel itself and the staff was great. However, no one is giving me any answers to why such thing happened and no one has really apologized or compensated us in any way for the 2 hours of waiting and all the aggravation. I have reached out to Hotels.com several times and have not been successful at getting this issue even close to resolved. I am cancelling all future reservations. NO TRUST

Partner

2/10

Poor

08 Nov 2017

Verified traveler

No cleaning service if you stay 4 days or less.

No cleaning service unless you stay over 4 days. For the rate they charge per day, I expect cleaning service.

10/10

Exceptional

06 Nov 2017

Arlene

Great location

Great hotel. Great location.
The AKA is a little 'stripped down' There are no door men, or bell boys. There is no concierge or room service. This is fine with me. I can carry my bag to my room and hale my own cab. And I know where I want to ear or how to get theatre tickets.
On the other hand, The AKA prices reflect the lack of staff. This is also fine with me.
So, the price for the location is very low.
But besides great location, the rooms are huge! I have stayed here 2times and both time had a 1 bedroom suite! I still don't kno wife I was lucky or all of their accommodations are suites? I had a huge king bedroom, Very nice 4pc bath, a huge living room and a large equipped kitchenette!,,
That is awesome for the price and the location!,,
I've stayed at the Plaza many times and love the luxury, but don't love the prices.
AKA is a great alternative. Close to the Park and Fifth Ave.. Huge rooms. Clean rooms. And very pleasant professional desk staff.
They do have a nice cafe next door and a bar. Just no room service. But there are a ton of places to eat and groceriy stores on 6th Ave. you can stock you kitchen for 1/4 the price of (cold, delayed) room service.
I hesitate to send this review and let the secret out about the AKA!,

4/10

Poor

26 Oct 2017

Verified traveler

hostel not a hotel

their personel is not professional.Very very firm beds like a rock.