Hotel Park Ave

United States , New York Area - NY
New York, Park Avenue South, 444
Show on Google | Website | Map

100 reviews shown

8/10

Excellent

11 Mar 2026

Steve

Well located, new and not too big hotel. So was great for a business trip. Easy access to places to eat and sights in midtown. I'd recommend the basement bar on site, very good will excellent drinks and staff - Seed Library.

Only issue was the check-in. I had done this online but when I arrived $400 was requested from my account which wasnt mention in the process or by the person on reception. Making that clearer would be helpful. Also something to make a hot drink in the room would have been appreciated.

10/10

Exceptional

09 Mar 2026

Lison

I had a wonderful time at hotel Park Avenue. All the staffs specially Bryan and James went out of their way to make the stay enjoyable. The area is a 10. I recommend Hotel Park Avenue as one of the best in the erea. Thank you Bryan and all the staffs.

Self

10/10

Exceptional

08 Mar 2026

Leah

Great location, clean, room felt bigger than some nyc hotels

Partner

10/10

Exceptional

07 Mar 2026

Catherine

The staff was incredible, all around.

Friends_and_family Friends

10/10

Exceptional

07 Mar 2026

Jacob

We loved everything about this stay ! EXCELLENT Location ! Beautiful restaurant on site ! Very cool bar downstairs !
Staff is very responsive to everything !
I took a long time to decide where we would stay and we will absolutely stay here again !!
10/10 !!!

Friends_and_family Family

10/10

Exceptional

04 Mar 2026

Diana

Family

10/10

Exceptional

04 Mar 2026

Courtney

Had great amenities, heated floors, beautiful settings, balcony with a beautiful view. Room was small, but was unique and modern.

Self

10/10

Exceptional

02 Mar 2026

Dimitrios

Great Hotel! Great location!

Friends_and_family Family

10/10

Exceptional

02 Mar 2026

udean

Check in was fast and easy. Friendly and helpful staff. I will definitely book another room at Hotel Park Ave NYC. Overall stay was wonderful.

Partner

8/10

Excellent

01 Mar 2026

Julie

Room was clean but basic. As hotel had computer monitor for self check in and check out, not a lot of interaction with staff.

Friends_and_family Family

10/10

Exceptional

01 Mar 2026

Jesse

Very nice hotel! Excellent customer sevrice. Would recommend to everyone.

10/10

Exceptional

01 Mar 2026

zeeshan

Everything was exceptional! The staff was great. The room was incredible. Cleanest and modern rooms you can find in NYC. The restaurant on site is also beautiful. Just an overall great stay. We will be back!

Partner

8/10

Excellent

25 Feb 2026

Carlos A

Room was clean, staff was great. Only complain Lobby wasn't accommodating no where to sit.

Partner

10/10

Exceptional

24 Feb 2026

Cynthia

Room was clean and super comfy, the staff very friendly and helpful. I will definitely be staying here again.

Friends_and_family Family

10/10

Exceptional

23 Feb 2026

Etinosa

Friendly staff, clean room, great atmosphere and amenities. Prime location for exploring the city.

Leisure Partner

10/10

Exceptional

22 Feb 2026

Dirk

Great location. Clean rooms.

Partner

8/10

Excellent

20 Feb 2026

Clare

Great clean spacious room. Safe location. Friendly, helpful staff! Wonderful bed and a peaceful nights sleep.

Self

6/10

Pleasant

20 Feb 2026

Fatmata

I have mixed feelings about my stay at Hotel Park Ave. On one hand, the staff were absolutely wonderful, professional, helpful, and genuinely welcoming at all times. The hotel also smells incredible and is kept exceptionally clean, which I really appreciated.
However, the room itself was a bit of a disappointment in terms of functionality. There was no microwave, coffee machine, or tea kettle, which are basics I’ve come to expect. I also found it frustrating that I had to call down to request that my room be tidied, rather than it being part of the standard service.
It’s a beautiful property with a great team, but the guest experience would be much better if they provided standard room equipment and more proactive housekeeping.

Friends

2/10

Poor

20 Feb 2026

Paul

I paid a fee for the room, i was supposed to pay a very nominal fee (additional, about 10%) when i got to the property, which was fine. This is the usual taxes, resort fees, etc. When i checked in i was charged a fee that was close too 100% of what I originally paid.

I alerted the front desk. They said they would take care of it. 5 days lated despite 2 dditional requests to fix. it has not been done. I would not recommend staying here. for reference, I have never in my liffe submitted a negative review online for anything, so me complaining is not normal. I would never unless it was increadibly egregious.

Partner

8/10

Excellent

19 Feb 2026

Mary

Location was good, clean room and friendly staffs. Only thing was no room service for food. Other than that, everything was really nice

10/10

Exceptional

17 Feb 2026

Sophia

Clean room and nice staff

Partner

10/10

Exceptional

17 Feb 2026

Maria

Clean room, amenities, customer service

Partner

8/10

Excellent

17 Feb 2026

Shane

All was very pleasant! All reception and management very kind & accommodating through out my stay! Clean & tidy! One member of staff from behind the bar left me and my sister very furious and unsettled, which was addressed his tone and behaviour towards me in front of other guests was diabolical. I'm sharing this because I wouldn't like this to happen to any other person Staying at the hotel.

Friends_and_family Family

2/10

Poor

17 Feb 2026

Parris

I truly wanted to like this hotel. The property itself is clean, and I will say the rooms — although a bit small — were nicely designed and well-kept. The aesthetic is pleasant, and overall cleanliness was appreciated.

However, service is just as important as appearance, and unfortunately that’s where my experience fell short.

One of the first things I noticed was the lack of basic guest accommodations. There was no refreshment area, no tea station, and no communal microwave — and there wasn’t even a microwave in the rooms. That’s a pretty standard amenity in many hotels, especially for guests who may have leftovers or simple food items.

After discovering there was no microwave in my room, I went downstairs and politely asked if there was a communal microwave available. The office manager, Nibras, asked me, “What did you have?” — which felt unnecessary. I told him I had pizza. He then proceeded to tell me, in a sarcastic tone, a story about how one time his pizza got cold and he had to “imagine it was hot” and eat it anyway. He followed that by saying, “No, we don’t have a microwave.”

The interaction was dismissive, rude, and unprofessional. As a paying guest, I wasn’t looking for commentary, just a simple yes or no. Hospitality requires basic courtesy, and that interaction lacked it entirely.

Due to this treatment and the overall feeling of not being valued as a guest, I chose to check out a night early.

Friends

10/10

Exceptional

16 Feb 2026

Natalie

Our room was clean but the bedding had a lot of fake stains in the tucked areas. Besides that everything was very clean and we loved the staff! They were helpful and very friendly

Leisure Partner

10/10

Exceptional

16 Feb 2026

Mary

The room was perfect! Clean, spacious and comfy. We had a great view of the Empire State Building which was in red for Valentine’s Day. The front desk staff were helpful checking in and out. Very friendly. I love the coziness of the lobby. I highly recommend staying here for a clean and comfortable stay with a great location

Friends_and_family Family

8/10

Excellent

16 Feb 2026

Georgia

Great all around, the only issue for us was the heating in our room which was too intense.
Also shower's not that hot but otherwise great.

8/10

Excellent

15 Feb 2026

Sandra

I enjoyed my stay, hotel was cleaned, bed comfortable, easy checking in and out, no complaints here

Leisure Friends

10/10

Exceptional

15 Feb 2026

Susan

All great

Leisure Partner

10/10

Exceptional

15 Feb 2026

Susan

The staff was great. The rooms are spacious and very clean. The only thing is that there is very little closet space. They should add at least a couple of dressers with drawers. But everything else is excellent.

Leisure Partner

10/10

Exceptional

15 Feb 2026

Vivian

The room was very nice and it was cleaned and drinks were filled everyday. The staff were welcoming and the location was excellent. We were within walking distance of The Empire State Building, Times Square was 25 mins walk and plenty of subway close by. Would definitely stay here again.

Partner

10/10

Exceptional

14 Feb 2026

Sarah

Very nice and clean room. The location is very convenient.

Leisure Family

10/10

Exceptional

14 Feb 2026

Lynne

Great location clean modern room with comfortable bed

Easy online checking but very helpful to have to help you out

Friends_and_family Family

10/10

Exceptional

14 Feb 2026

Jennifer

Allen at the front desk was the BEST!!
The room was great and the bed was so comfortable!! I really enjoyed my 5 night stay here.

Leisure Self

6/10

Pleasant

13 Feb 2026

Brenda

Room small, no coffee maker, no bell hop to help with luggage

Leisure Partner

10/10

Exceptional

12 Feb 2026

Abdullah

The best hotel in NYC

10/10

Exceptional

11 Feb 2026

Ashish

Excellent rooms and really great staff

10/10

Exceptional

11 Feb 2026

Omar

Great hotel to stay in NYC

Business_and_leisure

6/10

Pleasant

10 Feb 2026

Catherine

The hotel is in a great location, the restaurant was good but the reception staff during the day were really over the top rude it was almost like in a movie (!) I travel a lot in New York but also internationally and this was the only hotel where I received such an incredibly rude reception. I almost thought it was some kind of gimmick because of the option to check in electronically when you enter. I read reviews but now I understood what they mean. Totally and unnecessarily rude.

10/10

Exceptional

09 Feb 2026

Brigitte

The room was clean and well appointed. Very easy check and check out. Highly recommend.

10/10

Exceptional

06 Feb 2026

Marc

What a wonderful find! This property maybe under the radar but it certainly is a stunning hotel and reasonably priced. Impeccable service both by hotel and in house restaurant. And even with resort fees, they make it worthwhile by providing free water and snacks daily.it made a lot of difference . We checked out feeling we were not short changed by any means ( which most hotels tnese days make you feel with resort fees) i hope all hotels will take a look what Hotel Park Ave does that makes them a true star! Special shout out to Byron for a wonderful, efficient service along with the front desk team.

Leisure Partner

10/10

Exceptional

04 Feb 2026

Bryan

Outstanding and perfect location

10/10

Exceptional

01 Feb 2026

Sally

Beautiful room, fluffy pillows, great shower and water pressure. Appreciated the free waters and sodas in the mini fridge.

Leisure Partner

10/10

Exceptional

01 Feb 2026

Adam

Staff was great. Room was clean nice art work

Leisure Partner

10/10

Exceptional

01 Feb 2026

Kelly

Everything was great

Leisure Partner

10/10

Exceptional

31 Jan 2026

Javier A

great experience

Business Self

8/10

Excellent

25 Jan 2026

Kyle

DS Durga soap, Complimentary snacks and water

10/10

Exceptional

25 Jan 2026

Hope

The staff at the front desk are amazing! They greeted us with champagne or water, we went with the champagne! Lol :) when the airport was closed down due to extreme snow, we extended our stay and they made sure that we could stay in the same room! The room is a 10+ especially for such a low price in a great neighborhood so close to everything, Times Square where we saw Harry Potter and the Cursed Child starring Tom Felton, the Harry Potter Store, restaurants, including the delicious restaurant here in the hotel! They had our refrigerator filled with premium quality, bottled water, Coke, and Diet Coke, & complementary chips. The room is clean, modern, updated beyond the amenities in my own home! We will be staying here again and again with each trip to New York City!!

Friends_and_family Family

10/10

Exceptional

23 Jan 2026

Andrew

Clean and modern hotel, in great location. Friendly staff.

10/10

Exceptional

23 Jan 2026

Frank

Spotless. Very luxurious vibe to nicely sized room.

10/10

Exceptional

23 Jan 2026

Denny

Really nice hotel staff was great and the restaurant was really nice.

Business

10/10

Exceptional

22 Jan 2026

Shannon

Yes and yes. Everything was great!

10/10

Exceptional

21 Jan 2026

Reena

Very clean room . Not noisy even though it was by the elevator. Hot water was hot and heat worked well. Bed was comfortable. Couldn't have asked for anything more. Park rose was great for dinner - had the spicy rigatoni and pizza .... both very good!

10/10

Exceptional

20 Jan 2026

Timothy

Fantastic staff, great room. Could potentially use a dehumidifier I'd say, just gets super dry in cold weather

Business_and_leisure Self

10/10

Exceptional

20 Jan 2026

Kristine

Clean

Leisure Family

10/10

Exceptional

14 Jan 2026

rhonda

Worked great for our trip. Subway nearby. Walkable

2/10

Poor

11 Jan 2026

Melis

I stayed at Hotel Park Ave and overall the experience was mixed.

The front desk staff often came across as rude and had an attitude, which made interactions uncomfortable. The check-in and check-out processes are different from standard hotels, but once you understand them, they are manageable.

Room sizes are quite small, but for the price and location, that is acceptable. However, cleanliness was below expectations. The blanket had yellow stains that looked like sweat from a previous guest, which was unpleasant. Bathroom cleanliness was okay, but not exceptional. The shampoo and toiletry pumps were extremely cheap and barely worked, which was frustrating.

What bothered me the most was the extra charge added without providing a receipt. When I reached out, the hotel was not helpful in resolving the issue. A week later, they claimed they could now send a receipt but couldn’t earlier because I booked through Expedia. This explanation does not make sense to me, as I have been using Expedia for a long time and know this is not true. I am also almost certain that I confirmed my contact information at the front desk during check-in.

For the price and location, some compromises are expected, but lack of transparency in charges and poor customer service are not acceptable.

Leisure Family

10/10

Exceptional

11 Jan 2026

Carter

didn't know it when we first

10/10

Exceptional

10 Jan 2026

Tim

Humidifier in the room option would be pretty nice. It just gets really dry in the winter

Leisure Self

10/10

Exceptional

09 Jan 2026

Karen

Very clean, friendly staff, very walkable to many places, very modern, holds your luggage while waiting

Leisure Partner

10/10

Exceptional

09 Jan 2026

Abdelkhalek

Perfect

10/10

Exceptional

09 Jan 2026

Rafael

The

8/10

Excellent

08 Jan 2026

Kasia

Had a great visit at Hotel Park Ave! Clean and cozy room, quiet. I would’ve appreciated a more engaged greeting when checking in and out. Felt a bit disconnected. Also tried to get my food brought up to my room but the person who’d do that was also doing front desk? Hopefully that was a fluke and the front desk has more than one person working at a time. It was only 6pm I’m sure that’s stressful for the employees and inconvenient for the visitors.

Self

10/10

Exceptional

08 Jan 2026

Alex

Really nice hotel friendly staff free champagne!!! Love it close to Times Square will definitely come back

Leisure Friends

10/10

Exceptional

08 Jan 2026

Sara

Thank you for the gorgeous view! Wont stay anywhere else when I come to NYC. Alan provided us with a hot water boiler and coffee mugs for our room, great service!

Leisure Partner

10/10

Exceptional

07 Jan 2026

Cooper

Nice area. Everything is right around the corner

10/10

Exceptional

06 Jan 2026

Krystal

Room was great

10/10

Exceptional

05 Jan 2026

Pavlo

Easy to check in online, very clean, daily cleaning, convenient location close to the metro

Leisure Family

10/10

Exceptional

05 Jan 2026

David

Great room and spotless great staff

Leisure Partner

10/10

Exceptional

05 Jan 2026

Angelica

Check in was so easy and I was very thankful they were so accommodating for my early arrival.
The room was spacious, modern and very clean. I would absolutely stay here again and highly recommend.

Leisure Partner

10/10

Exceptional

05 Jan 2026

Shaun

It was a wen wonderful stay.

Leisure Self

10/10

Exceptional

05 Jan 2026

Nicole

Everything was spotless! Champagne upon arrival was a nice touch

Leisure Partner

10/10

Exceptional

04 Jan 2026

Marjorie

The room was very clean and cozy, and we enjoyed the complimentary snacks and tote. The staff was very friendly, polite, and helpful. They offered us water and champagne at check-in. The check-in process was also very quick and painless. The hotel is located in a perfect location with the train down the block, and 34th street a few blocks away. I will definitely stay here again.

Partner

8/10

Excellent

04 Jan 2026

Anahit

Very nice hotel in great location!

10/10

Exceptional

04 Jan 2026

Cecily

this hotel was so clean and the stuff was so nice! will definitely be staying here again.

Leisure Family

10/10

Exceptional

03 Jan 2026

Ladye georgette

Staff was very helpful and room was clean! Great balcony view from the top floor

Leisure Family

6/10

Pleasant

03 Jan 2026

Rosa

Clean room and quick check in process but no casting for tv watch. Had multiple issues with the tv so it sucked to come back to the hotel at the end of the night to lay back and not be able to enjoy watching tv. For the price I paid I’d say I should’ve been able to watch tv, smh. Also the guy that was in the lobby for my checkout was sarcastic and annoying, everyone else I came across was great including the engineer they sent up to my room to try and fix the tv. It was alright.

Leisure Family

10/10

Exceptional

03 Jan 2026

Andrew

Room was great. Good location and excellent staff.

Leisure Family

10/10

Exceptional

03 Jan 2026

Elizabeth

Clean, comfortable and quiet. Very welcoming/friendly staff.

Self

10/10

Exceptional

03 Jan 2026

Julie

Not relevant

10/10

Exceptional

03 Jan 2026

anthony

Clean room , great location. Helpful and friendly staff!!

Lobby was a bit jammy, they need the bar/restaurant to be 24/hrs to accommodate no actual lobby.

Business_and_leisure Self

2/10

Poor

02 Jan 2026

Marisela

I strongly disagree with the extra charge applied without any prior notice from Expedia or the hotel. I repeatedly requested an explanation for this charge, but the staff never responded. This lack of transparency is unacceptable and very dishonest.

10/10

Exceptional

02 Jan 2026

Sarai

Amenities - I sort of wish we had access to coffee/tea in our rooms. Especially if we’re guests who are staying for more than one night. Was fighting an allergy cold and wish I could’ve had access to hot water for my tea in my room.

Otherwise, hotel was clean and staff was friendly and accommodating.

10/10

Exceptional

02 Jan 2026

Cristina

We had a great stay!

8/10

Excellent

02 Jan 2026

Maria Carmen

Staff was super helpful and understanding specially when we had to cut short our stay for a night because of the weather. Room was big enough, shower was great although it was kinda difficult to navigate how to make the water warm.
But it’s the staff ( unfortunately I didn’t get his name) that made a big difference. Will definitely stay again.

10/10

Exceptional

02 Jan 2026

Elizabeth

This couldn't have been a more a lovely stay the weekend before Christmas in NYC. The staff were so kind at check in and check out. The room was gorgeous our view was great and by some miracle, we got on street parking for free about 100 feet from the hotel. We enjoyed a lovely breakfast at Park Rose and the 12 pm check out is chef's kiss. Thank you, thank you, thank you for a romantic little weekend.

Leisure Partner

8/10

Excellent

31 Dec 2025

Lisa

Clean

10/10

Exceptional

31 Dec 2025

Tamara

The suite was excellent! The location of the hotel was great too as well as the customer service.

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Seth

The place was great. Super accommodating staff. Sparkling wine on check-in, candy jars. Flexible check-in was available. Clean room. Stocked mini fridge that was free.

Leisure

10/10

Exceptional

30 Dec 2025

kameisha

Clean room and staff

Leisure Family

10/10

Exceptional

30 Dec 2025

Kimberly

Loved this hotel

6/10

Pleasant

30 Dec 2025

Adam

Tell us about the hidden fees at the end

10/10

Exceptional

30 Dec 2025

John

Great Spot.

10/10

Exceptional

30 Dec 2025

William

Lovely room and great hospitality

10/10

Exceptional

30 Dec 2025

Harwinder

Small and cozy room

10/10

Exceptional

30 Dec 2025

Kira

Amazing staff, spacious and well decorated room, great lighting.

10/10

Exceptional

29 Dec 2025

Cindy

Great hotel and stay!

Family_with_children

8/10

Excellent

29 Dec 2025

Carey

Clean room with fun decor. Hot water in shower wasn’t as hot as desired. Friendly staff. Would totally stay here again!

Leisure Partner

10/10

Exceptional

29 Dec 2025

Larry

Hotel was clean, great location, gorgeous view from the balcony. Close to everything. Room was amazing & staff especially Angel went above & beyond to make sure we were well taken care of. We love Angel.

Leisure Partner

10/10

Exceptional

29 Dec 2025

Priscila

Comfortable room and friendly staff. Loved it.

Leisure Family