The Lotte New York Palace

United States , New York Area - NY
NEW YORK, 455 Madison Avenue
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100 reviews shown

8/10

Excellent

21 Jan 2026

Majdi

Close to major shopping and multiple dining options

10/10

Exceptional

01 Jan 2026

Rheanna

Great large rooms! This hotel is truly wonderful and would love to stay here again. Highly recommend during Christmas time with their gorgeous decorations.

Friends

8/10

Excellent

28 Dec 2025

nicholas

The location was awesome and the Christmas decorations lived up to the hotel’s reputation.

Leisure Family

10/10

Exceptional

11 Dec 2025

Shane

Excellent. Just wish the outdoor hot chocolate and pastry bar was open more often; we were there 4 days and didn’t see anyone behind the counter once.

Leisure Family_with_children

10/10

Exceptional

30 Oct 2025

Sidney

Best hotel room in NYC. Convenient, very nice and great servcice

2/10

Poor

22 Oct 2025

linda

UNIMAGINABLY RUDE hotel staff, who clearly have had no education, much less education in hospitality or communication. 100% assumed hotel guests were thieves, liars, or criminals of other sort; rather than the paying customers (or \"guests!\") they truly are. Tower King Room (1500.00/night) did not meet minimum expectation of clean, orderly, functioning hotel room: Rusty bathroom fixtures, pink mold on shower curtain, torn roman shades, askew black-out shades, non-functional electric blinds, non-functional electrical outlets, unusual stains on upholstery and carpet, mis-matched furnishings, broken (\"ripped out\") under-counter cabinetry, broken closet doors, struggling and loud water-hammer plumbing, etc (!!).

Leisure Family

8/10

Excellent

22 Oct 2025

Kevin

Hiccup with front desk staff outside of that the place is amazing.

Business_and_leisure Self

8/10

Excellent

20 Oct 2025

Kevin

This hotel is truly 5 star and I wanted to rate it 5 star across the board however the gap between excellent and average from front desk personnel can’t be ignored. Norma and Rebecca are exceptional whereas their colleagues need to be retrained. Not very good at all.

Business_and_leisure Family_with_children

6/10

Pleasant

19 Oct 2025

Deana

The location is what makes this hotel great, as well as the beds and water pressure. Otherwise, our room had a mildew smell first day and the surfaces were not clean. We waited for our room to be ready and the elevator experience in the towers makes it unfavorable vs. desired over their other rooms. To be suggested as a luxury experience is a stretch. But the view is truly gorgeous.

Friends_and_family Family

8/10

Excellent

15 Oct 2025

Ross

The Towers at Lotte Palace is a very busy hotel. During the day time and early evening hours the lobby is crowded with people. As a result, it may take time to check in, or get baggage assistance and concierge assistance. Our receptionist, Melody was extremely helpful and courteous. She help make the stress situations go smoothly and always with a smile and kind words. Diego, one of the concierge was also courteous and super helpful.

Our corner suite was spacious and comfortable. The only negative items is 1. there were hardly any amenities provided. No coffee cups, coffee maker, hot pot, visitor guide book, etc. 2. the electric outlets in the room were worn out from over use. Loose connections and items plugged in would easily fall out. 3. only 2-elevators service the tower rooms, so wait times can be long during busy check out hours in the morning. Other than that the hotel is good and centrally located.

Partner

10/10

Exceptional

30 Aug 2025

Jonathan

Loved our stay

Leisure Family_with_children

10/10

Exceptional

30 Aug 2025

Jonathan

Nice hotel great location

Leisure Family_with_children

10/10

Exceptional

04 Aug 2025

Jerry

Nice hotel!

Partner

10/10

Exceptional

14 May 2025

David

Best Midtown and Best Overall Hotel in Manhattan!

Amazing roomy suites in the Towers, get the corner suite with an incredible skyline view. We've stayed at all the top luxury hotels and The Towers is in a class by itself in my opinion. We will be back.

Partner

10/10

Exceptional

15 Apr 2025

Vanessa

We loved our stay at the Lotte Towers! The rooms were very spacious for our family of 4. We were provided a fridge on request. The views were amazing. The lifts were quick to get us to the 58th floor! Our rooms were serviced twice daily. Cannot fault anything at Lotte would love to return one day!!

Leisure Family

10/10

Exceptional

05 Mar 2025

Stephanie

Just wow

Leisure Family_with_children

10/10

Exceptional

24 Feb 2025

Bremen

We loved our stay!

Business_and_leisure Family

8/10

Excellent

15 Feb 2025

Paulo

Location

Leisure Family

10/10

Exceptional

10 Feb 2025

Annie

This hotel is classic NYC and is top tier in service and quality!

Leisure Family

8/10

Excellent

03 Jan 2025

Sally

Staff made us feel so welcomed, comfortable, and practically like royalty. Room was very spacious compared to a typical hotel room. Plenty of closet space. Location was great. Close to shopping and a couple blocks from Metro. Walking distance to Times Square and Central Park.

For a 5 star hotel, the room showed quite of bit of wear and tear.

Leisure Family

10/10

Exceptional

03 Jan 2025

Anush

Had a wonderful time. Would highly recommend

2/10

Poor

21 Dec 2024

Deborah

Hotel staff were very rude upon checking in. Had to wait over two hours past check in time. Was asked to leave a hotel lounge while waiting for room because they were having a private party. When asked where to go. Staff said if we buy alcohol we can stay in the hotel lounge. Had to go to restroom on the fifth floor because of private party only for people that were not even guests at the hotel. Was not able to eat at hotel restaurant as they were overbooked. The Pomme bakery did not have chocolate to make beverages such as hot chocolate or coffee drinks everything was sold out...long lines... again very rude staff... Our family stayed in the Towers and have stayed in the Palace in the past. The hotel service was subpar very rude and unprofessional. We had to handle our luggage to and from our room as well as bring our luggage outside and call an uber to return back to airport ourselves. Other hotel guests were upset as well. This could have been a Saturday Night Live skit... no joking... We will be staying at another hotel in the future. Don't waste your money staying here!!! So not worth it!!! Staff are too comfortable in their positions. Managment needs to be held accountable!!! What a shame this hotel has gone downhill in last two years.

Leisure Family

10/10

Exceptional

19 Dec 2024

Jeanne

Great staff

Leisure Friends

10/10

Exceptional

09 Dec 2024

Kip

This is always a GREAT place for Christmas time. Best service, location and accommodations.

Business_and_leisure Family

10/10

Exceptional

08 Dec 2024

Danielle

Such beautiful decor and views, generous room size and friendly professional service

10/10

Exceptional

28 Nov 2024

Christy

Anna Marie was so kind in making sure we had everything we needed at the front desk. From the bell hop to the room service Everything was wonderful. Our view was amazing and our room was outstanding. It was perfect for our three generation girls trip. Thank you for all you do

Friends_and_family Family

8/10

Excellent

20 Nov 2024

Gerald

Not exactly a 5 star experience. Location good. Views very good

Leisure Partner

10/10

Exceptional

19 Nov 2024

Fariba

it was a very nice and large room with excellent service and location was fantastic.

Business_and_leisure Family

10/10

Exceptional

11 Nov 2024

Radoslaw

This property is very unique.
Beautiful historic place.

Leisure Family

10/10

Exceptional

27 Oct 2024

Heather

Wonderful Hotel and the staff were all amazingly helpful and kind.

Leisure Friends

10/10

Exceptional

23 Oct 2024

Aimee

Great stay, perfect location. Minor touches in the room could be fixed to make it nicer

Leisure Family

6/10

Pleasant

17 Oct 2024

Luana Lynn

Property is dated, Old and worn furniture, worn carpeting. Stayed in the towers party of the hotel, and three condition of the hotel is not that of a 5 star hotel.

Leisure Family

10/10

Exceptional

14 Sep 2024

David

Excellent all around.

10/10

Exceptional

13 Sep 2024

JEROME ALEXANDER

Hands down one of the best hotel stays

Leisure Partner

10/10

Exceptional

11 Sep 2024

Richard

Everything is great here, and surprisingly quiet given the location.

Business_and_leisure Self

10/10

Exceptional

24 Aug 2024

Christine

I’ve stayed in many hotels in NYC and this was by far the best experience I’ve ever had. The hotel itself is beautiful both inside and out. The staff were all friendly and helpful. The location was wonderful. The views from the room were amazing. I cannot recommend enough!

Leisure Family

10/10

Exceptional

16 Aug 2024

David

All good

Not only was the room clean and lobby beautiful.

Management bent over backwards to accommodate my family

5 stars

Friends_and_family Family

10/10

Exceptional

02 Aug 2024

Marc

Really good value in mid town.

This is a great place to say in Mid-Town. The towers start on the 45th floor. Ask for a room with one of the better views. Actually we thought for the size and quality of the room combined with the view, made this really good value.

Friends_and_family Family

10/10

Exceptional

08 Jul 2024

Karen

Beautiful property!

Business_and_leisure Partner

10/10

Exceptional

06 Jul 2024

Latarsha Batiste

Everyone was extremely pleasant

Leisure Family

10/10

Exceptional

29 Jun 2024

Jill

Our stay was fabulous. Staff was courteous, prompt and friendly. We will be coming back to stay again.

Leisure Family

8/10

Excellent

11 Jun 2024

Jon

Smart hotel superbly located

Leisure Family

10/10

Exceptional

06 Jun 2024

Liangping

The view from the room is great, overseeing the St. Patrick’s Church.

Leisure Family_with_children

10/10

Exceptional

28 May 2024

Edda

the incredible location I had a wonderful experience, want to come back

Leisure Partner

10/10

Exceptional

27 May 2024

Jason

Went for business

Business Self

10/10

Exceptional

25 May 2024

Ted

NYC Palace

Amazing experience. Very welcoming and accommodating staff. Comfortable rooms with great views of the city. Beautiful property with a relaxing courtyard.

Partner

10/10

Exceptional

20 May 2024

HERNANDO

Location

Leisure Family

8/10

Excellent

19 May 2024

Yan

Good location, but not sure why it was super loud with music throughout the night in the second and third nights, overall good.

Business_and_leisure Family_with_children

10/10

Exceptional

12 May 2024

Cyrus Martin

Xxx

10/10

Exceptional

22 Apr 2024

Julia

Beautiful hotel with incredible service, spacious rooms, excellent fitness center, and in a great location! I highly recommend this hotel in NYC!

Leisure Partner

8/10

Excellent

21 Apr 2024

gerald

high end property. Staff friendly but doormen do not open doors even when guests have their hands full. The spa is mediocre and overpriced, Could not find a bar open at 4 p.m. when I had a meeting.

Business_and_leisure Family

6/10

Pleasant

02 Apr 2024

Katherine

This hotel is in the best location to EVERYTHING. The service is impeccable. The elevators in the Towers are a MAJOR problem. Even with use of the 3rd service elevator, had to sometimes wait 10 minutes for an open elevator. It was so bad it overshadowed much of the incredible service on behalf of the staff. The fact that none of the staff acknowledged or apologized for the elevators was irritating though.

Leisure Family

10/10

Exceptional

30 Mar 2024

Shirley

Lovely stay, staff are very helpful throughout our stay

Leisure Family

6/10

Pleasant

24 Mar 2024

Jeff

Packed for conference

In town for one night for a charity fundraiser. Location was great, but there was a large conference going on in the hotel at the time of our stay. Individual rooms were being used as breakout areas, elevators were packed, lobby was packed. Staff was overwhelmed. Based on the size of the conference, the hotel should’ve either been closed to other guest or guest should have at least been warned.

Partner

10/10

Exceptional

18 Mar 2024

Valeria

We had an absolute amazing experience at The Lotte Palace hotel . We were always greeted warmly by the doormen, concierge or any staff members. The rooms were comfortable and large by NYC standards. The views were incredible too. We loved our stay and will be back!

Family

10/10

Exceptional

25 Feb 2024

Mark

Staff was amazing!

Leisure Family

8/10

Excellent

23 Feb 2024

Thomas

Huge rooms, a little dated but the size made up for it, especially for New York

10/10

Exceptional

04 Feb 2024

Deborah

We were treated well and our room was a renovated one with an eastern exposure and a spectacular view from the 53rd floor. The blackout shade was a bit disheveled so it let in light in the morning and someone left the alarm clock on so it went off just before 6am and woke us all up. That was not pleasant. Aside from that we will definitely return next time we go see a show. So much more fun than driving in and back in the same night.

Leisure Family_with_children

10/10

Exceptional

26 Jan 2024

Ryan

The staff were great.

Leisure Self

10/10

Exceptional

15 Jan 2024

Leah

Roomy room near Rockefeller center

Staff is extremely helpful and courteous. Elevators are speedy. Hotel is elegant and clean. Perfect room size for a family of 4. When we arrived early, we were notified that our room was ready early and allowed to gain access without additional fees. SUPER appreciated this since we’re tired from travel.
Location is convenient and walkable to many shops and restaurants including Central Park.
Would definitely stay again!

Friends_and_family Family

10/10

Exceptional

08 Jan 2024

Carolina

Very nice

2/10

Poor

01 Jan 2024

prakash

They gave away our room had no empathy suggested separating us from our kids. They were understaffed and overwhelmed.No customer service, Terrible!!!!

Leisure Family

10/10

Exceptional

01 Jan 2024

Stephanie

We have stayed here many times and it is always amazing. The staff is the best and always greets you with a smile. Clean rooms, comfortable beds, fabulous location. Love it - we will be back!

Leisure Family

10/10

Exceptional

30 Dec 2023

Matthew

Excellent staff and location. It has big rooms for NYC. Great for families and long stays. Restaurant options are ok, but you have so many options in NYC.

Business_and_leisure Family_with_children

10/10

Exceptional

27 Dec 2023

AMANDA

The staff were top notch for first timers visiting New York. The hotel was beautifully decorated and always clean. Highly recommend.

Leisure Family

10/10

Exceptional

07 Dec 2023

Paul

amazing hotel, rooms in tower was beautiful with suberb view over NY

Leisure Family

10/10

Exceptional

21 Nov 2023

John William

Hotel is one of the nicest I have ever stayed in with over 30 years of traveling. Highly recommend.

6/10

Pleasant

12 Nov 2023

Suzanne

No thermostat control. Old mattresses. Smart lighting but impossible to control, all or nothing options. No fridge. No mini bar. No coffee maker. Not supplied with extra TP. No options to eat before 5. Rude staff & concierge. SIMPLY NOT WORTH THE PRICE.

Leisure Family

10/10

Exceptional

04 Nov 2023

Maryann

Everyone on staff were so friendly, pleasant and solicitous of our needs. The only disappointment was the limited availability of food/beverage services vis restaurants/lounges on the property.

10/10

Exceptional

22 Oct 2023

George T

Great location and great price point. Beautiful hotel …my second time there. Love it.

10/10

Exceptional

01 Oct 2023

Heather Sexe

Loved the Lotte towers! Great location, large room!

Leisure

10/10

Exceptional

27 Aug 2023

Christine

I loved staying here ! Great service, everyone was so friendly and really accommodating to all my needs especially for my kids ! Highly recommend !

Leisure Family

2/10

Poor

10 Aug 2023

joyce

Everything went wrong from the get go, our room that was promised would be ready by 9 in the morning wasn’t ready until 1 hour 45 min after their check in time (3pm check in room was ready at 4:45 and not up to cleanliness standard). The mini bar was empty and filled with brown liquid on the bottom, the toilet ran for about an hour after any flush, stepped on a hard plastic nail (maybe carpet tack) so did they sweep or vacuum the room ? Alarm went off at 6 am because housekeeping never turned it off from previous guest. Rollaway bed wasn’t in room and set up like it should’ve been. 1 light switch didn’t work so manually had to be plugged from wall to turn off/on.

Leisure Friends

10/10

Exceptional

02 Aug 2023

Patricia

The view from our room was spectacular.

Leisure Family

10/10

Exceptional

10 Jul 2023

Marcela

Best experience!
Best customer service.
Love staying at the Towers.
Highly recommend Lotte New York Palace
Thank you for an amazing experience

Business_and_leisure Family_with_children

10/10

Exceptional

04 Jul 2023

Donghyun

Excellent

6/10

Pleasant

30 May 2023

Ryan

Great hotel starting to fade

We’ve stayed at the Lotte a few times now. I don’t think we’ll be back. The service was adequate but certainly not impressive for a five star hotel at this price point. There are several others in the area that are in better condition and with better service for less money.
Our shower drained slowly, the AC didn’t work, the toilet clogged, and our room was cleaned when we had the do not disturb sign out. The bathroom is terribly dated and awfully dark.
The location is excellent, views are gorgeous, beds comfortable. But again, at this price point ($720/night for a double in the towers) there are better options.

Friends_and_family Family

10/10

Exceptional

29 Apr 2023

Verified traveler

Best stay in NYC !

Hotel staff was amazing! Everyone is very professional and friendly. Room service was fantastic.

Friends_and_family Friends

10/10

Exceptional

18 Apr 2023

Laura

Loved it!

Leisure Family

10/10

Exceptional

17 Apr 2023

George

What an amazing stay! Staff was exceptional…room amazing with wrap around views. Everyone from
bellmen/desk staff/ housekeeping etc super nice. We have stayed multiple nice hotels in NYC…this is a return visit!!

Leisure Family

10/10

Exceptional

11 Apr 2023

Farhad

great location and great hotel

10/10

Exceptional

05 Apr 2023

John

Family trip to nyc

Hotel is central to most things. Location was fantastic. Clean and very friendly. The only issue we had was we need service in the room and had to call multiple time for house keeping. That was just one of the days but the rest was perfect. I would definitely come back - hire was nice and staff was moce. Family really enjoyed it

Friends_and_family Family

10/10

Exceptional

24 Feb 2023

Bardia

This was our first time staying here and It was an all around amazing experience. Everything about this hotel is exceptional, from the rooms to the staff. We could not have been happier, and will be staying here on our future trips to NYC. Special thanks to Miles and Elizabeth for going above and beyond to make our stay as memorable and pleasant as possible.

Leisure Partner

6/10

Pleasant

17 Jan 2023

Grace

Service not in line with 5-star

Let me start by saying the concierge was great and managed to book us a few hard-to-get reservations including Carbone with only about a week's notice. The service otherwise was not what I'd hoped for. We booked a suite and when we checked in, the front desk person -Jimm- could apparently not be bothered to look me in the eye or greet me. He literally said two words, \"ID and credit card\". The next day we ordered champagne to the room around noon and, when we tried to order another bottle at 1pm, we were told that room service would not open again until 5pm. In-room dining, the concierge, and the front desk all told us that they could not accommodate the request. I realize this sounds petty but when we're spending over $1000 a night we should be able to get a bottle of champagne at 1pm? Two nights later we were told there was no one to bring us cups, or ice. Granted it was very late, so I understand that staff is limited, but when someone DID agree to bring us ice...it was in two gallon-size ziplock bags?

We addressed these concerns with management as we were checking out, and they gave us a $200 refund, which was a nice gesture but I don't think we will stay here again.

Friends_and_family Friends

8/10

Excellent

12 Jan 2023

Fredric

The toilet didn’t work well kept running. The shower drain slowly the bathroom needs updating. They should take out the tub and make a nice larger shower. There was no in room courtesy bar. The breakfast menu in room was very expensive. The room is very nice and spacious. The control panel at bedside is a nice touch but individual control of the lamps was not available.

Leisure Partner

10/10

Exceptional

09 Jan 2023

Christina

The property was stunning and the service was class A.

Leisure Family

10/10

Exceptional

04 Jan 2023

Melanie

The view from our room was mesmerizing and every single request was met swiftly and with a smile. The coffee shop in the lobby was delicious and convenient. Proximity to Rockefeller Center, Saks, St. Patrick’s and a few blocks further to Times Square and Bryant Park was perfect! Can’t wait to return!

Business_and_leisure Family

8/10

Excellent

04 Jan 2023

Abhijit

Location and Christmas decor was great. Service and food was amazing. The weird thing was there was no option to control the temperature inside the room. It was so bizarre we were stuck with 70 degree at all times. Their response was since weather is warm it has to be in heater mode. Otherwise the hotel was just perfect!

Leisure Family

10/10

Exceptional

29 Oct 2022

Amy M.

Impressive service at all levels. Glorious historic rooms showcasing the hotel’s legacy. Ideal location in midtown Manhattan.

Leisure Family

8/10

Excellent

07 Oct 2022

David

Missed having a mini fridge/bar in the room and a sewing kit in the bathroom. Many great amenities, but no sewing kit when I needed one.

Leisure Partner

6/10

Pleasant

06 Sep 2022

Michael

We have rented corner suites in the tower before and had a great experience but these apparently individually owned units so amenities are not consistent. There was no refrigerator in this unit just an old mini bar that didn’t work. Getting ice is an act of congress and was delivered in a paper bucket. Not what you’d expect from a five star hotel and at $1300 a night. Very disappointed this trip.

Leisure Family

6/10

Pleasant

15 Aug 2022

jatinder

This was supposed to be an amazing stay- it wasn’t unfortunately..
We stayed for a milestone birthday but the hotel didn’t even acknowledge it - despite me sending them this information beforehand
Very disappointed as it was my daughters 21st - they didn’t seem to care
The doormen were fantastic and the view from the room was also amazing
The rest was disappointing
Front desk were just mediocre - not particularly friendly at all
The concierge was the same
The restaurant was actually terrible - the gold room and villard room are actually the same - don’t bother going
The staff in the gold room were not good at all
We had to ask for service
The gin and tonic was flat and when I advised the server of this he simply bought me more tonic !!
The breakfast service was terrible
For a hotel that is supposed to be fabulous- this isn’t
The good thing is the location - great to get anywhere and the rooms view was amazing
There is a ridiculous high charge on room service
WiFi is terrible and there is no coffee or tea in the room at all
If you are paying this much to stay - I would recommend somewhere else

Leisure Family

8/10

Excellent

03 Jun 2022

Grant

The property is in a great location and it very nice. We stayed in a tower room and it was very spacious, had great linens, slippers and robes. The gym has very nice equipment. The only things I would say they could improve would be the staff at the towers check-in, not very welcoming, and the bathroom had a dated tub/shower. We definitely would stay here again, and will!

Leisure Family

10/10

Exceptional

21 May 2022

rustam

Pleasant Surprise

The location of this property is A+

We had a junior suite on the 42nd floor which was excellent.
Mid stay for internal operational reasons we were asked to move to a different room, and as a very pleasant surprise we were moved to the presidential suite on the 50th floor- the suite was exceptional in all respects . Francesca at senior management was fabulous on the room moving .

The hotel staff in general were friendly and helpful

Room service / in room coffee etc. is the only aspect that needs to up its game - this seems a trifle out of sync with all else -perhaps the last remnants of the pandemic effect.

Friends_and_family Family

2/10

Poor

08 Apr 2022

Jane

Please don’t stay at this hotel

I had great expectations for this hotel but was consistently let down. Broken beds, broken phones, overfilling, refusing to provide receipts, rude managers at night/morning… extremely awful. Please don’t stay here.

Business Friends

2/10

Poor

08 Apr 2022

DAVID

Run away from this place !

Absolutely the worst hotel I have ever stayed.

Business

2/10

Poor

08 Apr 2022

David

Pick a different hotel

I called the head of time to ask if I could check into the room early. I was told yes. I had to wait in the lobby for over four hours before my room was ready. After checking in, my room was in such poor condition I had to be moved.

Business

2/10

Poor

08 Apr 2022

David

Disturbing experience

The mattress had metal sticking out of it. The hotel admitted that the mattress hard not been changed for a very long time. They could not find a replacement and put me in a different room.

Business

10/10

Exceptional

03 Apr 2022

Mark

We recently returned from a 5 day family vacation to NYC. Absolutely loved our stay. Spacious room for a prime midtown location with a beautiful view. The room clearly had a recent facelift and was not dated. The staff were so friendly and attentive to our needs.

The hotel was renovated from an a 1880's mansion. One night our server offered to give us a tour of the mansion. You could see how proud the employees are of their hotel.

We would highly recommend a stay at this property.

Leisure Family

10/10

Exceptional

28 Feb 2022

Latia

Our stay was amazing it was so amazing from the view to the service and food just amazing

Leisure Family