Gotham Hotel

United States , New York Area - NY
New York, 16 E 46th St
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100 reviews shown

8/10

Excellent

25 Apr 2026

Kin

Super friendly staff, nice room size, and convenient location

Self

8/10

Excellent

24 Apr 2026

Rachel

Perfect location. Quiet property. Reading Room breakfast was terrific.

10/10

Exceptional

21 Apr 2026

William

Aside from a noisy street-side room, everything about The Gotham is top tier. Will stay again.

Self

2/10

Poor

21 Apr 2026

Alexandra

This was the worst stay of my life. Everyone who sees these 5 star ratings, don't believe it. The rooms are a mess, dingy, not like the pics (check reddit, you'll see) and on top of it I complained to get a refund 15 mins after we saw the room. Hope you like youR TV with BLUE TINT for no reason, not even a smart tv in this \"LUXURY BOUTIQUE\" They ignored the request from Expedia my entire trip. I couldn't afford to leave without the refund, so we were stuck to top it off, they lied and said we drank the ENTIRE FRIDGE- who the hell pays those prices when theres a million corner stores? We didn't but the manager made it clear that it was retaliation since when I said I didnt drink/eat those items he said \"well you've also been leaving us bad reviews\" HUH?! those things dont even matter with each other. They refused to respond to refund request so in the end they can say \"well you stayed so... oh well\" TRASH place, 0 stars. Horrible experience

10/10

Exceptional

21 Apr 2026

Tamisha

My experience was awesome I loved every minute of my stay! 10 out of 10 I highly recommend The Gotham hotel !!! I told friends and family it’s a must if you stay in NYC no matter what city you plan on visiting !!!

Friends_and_family Friends

6/10

Pleasant

21 Apr 2026

Andrew

The bathroom layout was awkward—it required closing the door just to access the sink. The closet door wouldn’t stay open and kept swinging shut while I was changing. The TV was noticeably dusty, and while minibar snacks weren’t replaced after being eaten, some tasted old and stale.

The window panels had tape annd appeared damaged, as if they had been broken previously, and several of the window shades were not functioning properly or wouldn’t close at all.

That said, the bed was comfortable, and the rest of the room and bathroom were clean. The staff was friendly and accommodating, which I appreciated. I also liked the added security of needing a key card to access the elevator, and the smart TV was a nice feature.

However, getting to the hotel was extremely frustrating due to ongoing construction. One-way traffic and constant road closures made parking very difficult, often taking hours to figure out a route. The parking validation was a nice touch, though.

One night, the crowd in the hotel felt a bit off, which impacted the overall experience.

Considering the price I paid, I expected the room to be immaculate. Overall, I don’t believe this hotel should be rated as “wonderful” on Expedia, and I wouldn’t choose to stay here again.

Friends

8/10

Excellent

20 Apr 2026

Sean

I wanted a room with better views of the city & building. Great otherwise then that. Great stay

Partner

10/10

Exceptional

19 Apr 2026

Dennis

Queen room was larger than expected and clean.

Partner

10/10

Exceptional

19 Apr 2026

Mateus

Great hotel with very spacious room

Partner

10/10

Exceptional

16 Apr 2026

Sierra N

Clean room, door is very thin so you can hear anyone walking in the hallway whether they are being loud or not. Close to so many restaurants and activities. Comfortable bed, would stay again.

Friends

8/10

Excellent

14 Apr 2026

steven

Room was fine. Nothing exceptional stood out to me.

Self

10/10

Exceptional

12 Apr 2026

Gregory

Clean room!

Self

10/10

Exceptional

12 Apr 2026

Nicole

Super cute boutique hotel close to everything but far enough away from the chaos

Partner

10/10

Exceptional

12 Apr 2026

Adam

Nice boutique hotel with friendly staff.

10/10

Exceptional

11 Apr 2026

Coritza

The room was great! I definitely took full advantage of the small terrace w/outdoor table and chairs. Shower/bathroom amazing. Bed nice and comfortable along with bedding. Literally no complaints. Staff, very friendly and accommodating. Will be booking again

Self

2/10

Poor

11 Apr 2026

Jennifer

Stay away! I was hospitalized two days before my stay and they kept my money and didn’t give me any options to rebook in the future or refund. They didn’t care about my health even though I provided documentation from the hospital.

Family_with_children

10/10

Exceptional

08 Apr 2026

David

Excellent hotel…..great location

Partner

10/10

Exceptional

08 Apr 2026

Ernest

This was our second stay with the Gotham. Both times the staff was more than accommodating and very friendly. The parking garage across the street made it very convenient for NYC. Will stay here many more times I’m sure. Highly recommended for the location as it’s close to everything.

Friends_and_family Family

6/10

Pleasant

05 Apr 2026

Tracy

I stayed for a long weekend in the Gotham Suite, top floor of the Gotham Hotel. Brandon, who helped me book it was extremely nice and helpful and was by far the standout of the staff.

Within 2 hours of checking in, I jumped in the shower and mid-soap the fire alarm starts going off in my room. If you want to talk about a freakout, try being on the top floor of a Manhattan hotel, naked and wet, and trying to figure out what to do. I grabbed a robe and threw my hair in a towel and was about to run down 25 flights of stairs before realizing the alarm was only going off in the room, not the hotel or stairwell. I called the front desk and they confirmed there was no fire and they would send someone up. From speaking to the staff, they said this has happened before and it's the steam from the shower that sets off the alarm, so please shower with the door closed. There is no fan or vent in the bathroom nor is there any sign or indication of keeping the door closed so you don't have a near-heart attack when trying to take a shower.

It was a horrible way to start my vacation weekend in the city and I felt like an idiot, standing there in a robe and towel with socks and boots on while someone checked the room. The staff didn't seem overly apologetic nor did they offer up anything for the scare and inconvenience, like some extra bottles of water or anything.

The rest of the time the stay was perfectly fine but the start was enough to make me reconsider staying at the hotel again.

Friends_and_family Friends

2/10

Poor

30 Mar 2026

Santay

I booked a Queen Terrace room at The Gotham Hotel expecting a premium boutique experience, but the condition of the room did not match the category advertised.

The terrace window had visible sealing material from leakage and the glass was fogged, affecting the main skyline-view feature I specifically booked. The blackout shade near the desk also did not work. In a follow-up email, General Manager Kristina Tinaj confirmed replacement parts had already been ordered for storm-related window/blind damage, meaning these issues existed during my stay.

Shortly after arrival the bedding had to be replaced due to cleanliness concerns. The bathroom sink leaked underneath during use and drained very slowly; I recorded video and showed it to Srdan while onsite. The heater also did not maintain temperature even when set high, and the bathroom door hook was broken.

Housekeeping entered after only one knock earlier in the stay. Later I allowed entry only to place towels on the bed, but the room was cleaned beyond what I authorized and the patio door was left open, making the room very cold.

I raised these issues with the manager on duty, Dante, but was told the only adjustment available was a facility-fee refund unless I checked out early. Despite confirming repairs were pending, the hotel declined further compensation.

This did not reflect the standard expected for a terrace-category stay.

Friends

6/10

Pleasant

30 Mar 2026

Michael

The staff were very nice and helpful. The bed was very uncomfortable maybe the most uncomfortable bed I’ve ever slept on. There’s no actual lounge to relax in other then the Reading Room bar that closes early and there is a rooftop spot but when it’s cold and windy there isn’t any heat source up there. It was ok for the weeend but we won’t be staying there again.

Friends

10/10

Exceptional

29 Mar 2026

ronald

Delightful place. Good location. Wonderful staff. Great restaurant.
Need teabags in room

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Tamyra

Nice property

10/10

Exceptional

22 Mar 2026

Marissa

Great, clean room, attentive staff

2/10

Poor

22 Mar 2026

Kenneth

Room was clean. Gentlemen who checked me in was great. Super nice and friendly. Some people were having a party all night. Screaming, slamming, doors, smoking, and holding the elevator door. Finally for the 2nd time at 5:30am security came upstairs. When security left the lady proceed to scream you b&$@$es called the ops. F$%k you’ll. When I spoke to the desk about it in the morning the guy says “ Yeah they were having a party. We saw it on the cameras. Sorry! “ I was like sorry I was up all night. He basically shrugged his shoulders. 10 mins later I get an email refunding me $27 of the $270 I paid for a horrible night.

8/10

Excellent

22 Mar 2026

Eve Nora

Everyone was really nice! Location was perfect and it was really clean. The only thing was it was a little loud.

8/10

Excellent

22 Mar 2026

Julie Po Ha

Nice enough hotel, a few things that were disappointing. No room safe, which would have helped. Top up of supplies, such as mini bar and coffee machine were reliant on guests calling reception. The blinds in room were not working properly, which left a large gap for office workers opposite to see. Had to request bath robes to help. Staff were great and very helpful, which made the stay better.

Partner

10/10

Exceptional

21 Mar 2026

Kira

The staff were very kind.

8/10

Excellent

16 Mar 2026

Alexander

Hotel bar closes at 10pm which as a hotel guest is disappointing. Excuse is it’s a separate business?????

10/10

Exceptional

11 Mar 2026

Stephanie

The rooms are spacious and clean. Fifth Avenue is right down the street. I loved the amenities in the room and I loved our little balcony because it was snowing. I will definitely stay here again.

Family_with_children

8/10

Excellent

11 Mar 2026

Diana

I had a suite and it was nice to have the living discerning patio outside. Had I not had that the room would have been too small.
The restaurant downstairs was the best surprise. Your view is into another office building. I would return but only with a large room

10/10

Exceptional

10 Mar 2026

zena

Good central location

Self

10/10

Exceptional

10 Mar 2026

NAOMI

The staff really shine and made our stay super special!! We needed toothpaste and they send us some asap !!! We can’t really thanks enough for the extra help

8/10

Excellent

09 Mar 2026

Ethan

Resent hotel in midtown. Great location. Walkable. Room was very basic which wasn’t a bad thing. Patio facing a brink wall left a lot to be desired and the patio door wouldn’t lock. Not an overly bad experience but I’d stay somewhere else next time.

10/10

Exceptional

08 Mar 2026

Gary

Great hotel. Attentive staff!!!

Partner

10/10

Exceptional

08 Mar 2026

Janine

This is a perfect stay right outside of Times Square. Great rooms and comfortable beds. The restaurant The Reading Room is also top notch!

Partner

10/10

Exceptional

08 Mar 2026

Nathaniel

We are repeat visitors to the hotel. Great location- Great staff- room is super clean- very comfortable bed - great tools - could not ask for more!

Family

8/10

Excellent

07 Mar 2026

Laura

Good location - rooms were clean with good amenities and sizable in New York

Family_with_children

10/10

Exceptional

07 Mar 2026

Troy

Clean rooms, excellent staff, parking was fair, easy to get to everything, perfect place for a shopping adventure with easy access to all the high end shopping in 5th ave. The small yet really cool balcony offered an amazing view of the city. Very close to all major attractions. Would stay here again in the city

Partner

10/10

Exceptional

03 Mar 2026

Great staff, excellent room in a top location.
Gym is a fair old walk away but excellent, just wish it were closer. Cafe/bar is excellent but extra.

10/10

Exceptional

03 Mar 2026

Jennifer

Very nice hotel…. Rooms are clean a new. The staff is very nice and helpful. Great restaurant that offers breakfast, lunch and dinner.

10/10

Exceptional

01 Mar 2026

Kerry

Great !

8/10

Excellent

28 Feb 2026

Yedida

Room is large and clean, the amenities are good. The only problem was the noisy AC that kept us awake at night

Partner

10/10

Exceptional

26 Feb 2026

JoAnn

Yes room was clean, staff was professional, courteous and kind

Partner

10/10

Exceptional

25 Feb 2026

Barbara

Very clean room, great location, front desk allowed early check-in

10/10

Exceptional

25 Feb 2026

Jamileth

The staff at the front desk had wonderful recommendations throughout our visit in which stores to visit for snacks and drinks!

Leisure Partner

2/10

Poor

23 Feb 2026

Samanta

Formal Complaint Regarding Undisclosed Cleaning Fee & Unprofessional Conduct – February 11, 2026 Stay

I am writing to formally address my experience at The Gotham Hotel regarding my Dayuse reservation on February 11, 2026 (3:00 PM – 11:00 PM).

I have stayed at your property 3–4 times previously and have always had positive experiences. That is why I returned. Unfortunately, this most recent visit was handled in a manner that was unprofessional and unacceptable.

⸻

February 11, 2026 – Arrival (Approximately 3:00 PM)

Upon arrival, my friend and I were carrying multiple heavy decorations for a Valentine’s Day proposal. A blonde doorman opened the main entrance door. However, when it became clear that we were struggling to manage our belongings and access the elevator, he did not offer assistance.

A front desk employee instructed the doorman to help us upstairs. The doorman initially responded, “nah they got it,” before eventually escorting us up. Even then, he did not assist with carrying our items nor offer a luggage cart. As a returning guest, this level of service was disappointing and inconsistent with my prior experiences at the hotel.

⸻

February 11, 2026 – Checkout (11:00 PM – 11:27 PM)

At approximately 11:00 PM, my partner and I were still actively cleaning the room, which contained rose petals, balloons, and proposal materials.

Between approximately 11:00 PM and 11:27 PM, the front desk called the room three separate times stating that our Dayuse period had ende

10/10

Exceptional

21 Feb 2026

Patrick

Uniqueness of the design of the hotel. Great location.

Partner

10/10

Exceptional

20 Feb 2026

Jose

Yes

10/10

Exceptional

19 Feb 2026

Alma

The room was spotless and bigger than expected. The staff was phenomenal and the scent all around the hotel was incredible.

Partner

10/10

Exceptional

19 Feb 2026

Neil

Excellent staff, excellent room.

Partner

10/10

Exceptional

19 Feb 2026

Takeda

Great hotel

8/10

Excellent

18 Feb 2026

Mark

It was clean

10/10

Exceptional

18 Feb 2026

Jennifer

The doorman and front desk greeted us with a smile everyday. The room was very clean, and the location was excellent!

Partner

10/10

Exceptional

17 Feb 2026

Jernard Demonta

Staff

8/10

Excellent

16 Feb 2026

Elijah

Room was great just kept hearing a lot of noises early in my he morning when cleaning was being done.

Family

10/10

Exceptional

15 Feb 2026

Nicole

Had a good time. Staff was friendly room was clean.

Partner

10/10

Exceptional

15 Feb 2026

Vivica

10/10

Exceptional

14 Feb 2026

Sarah

Everything about it was good. Location great, staff friendly and excellent service. Had a wonderful stay

Leisure Friends

10/10

Exceptional

10 Feb 2026

Donna

Hotel was amazing

Leisure Family

8/10

Excellent

08 Feb 2026

Kenji

Yes

Business Partner

10/10

Exceptional

07 Feb 2026

Stacy

Room was clean. Staff were great

Partner

10/10

Exceptional

01 Feb 2026

Isiah

I recently traveled to New York to celebrate my birthday and stayed at The Gotham Hotel NY. The front desk staff was amazing—friendly, professional, and accommodating. I arrived a bit early just to drop off my luggage, but since a room had just become available, I was able to check in early, which I truly appreciated.
The room looked exactly like the photos on the booking site and had a cozy layout that felt like a home away from home. Although it was cold and I couldn’t fully enjoy the balcony, I still managed to take in some really nice views. Overall, a great stay and a wonderful way to celebrate my birthday in NYC.

Leisure

8/10

Excellent

21 Jan 2026

Mark

The door to the balcony would not lock, the door occasionally opened on its own.

Leisure Family

10/10

Exceptional

20 Jan 2026

ZsaTerria

This hotel was amazing! ilda helped me and she was wonderful :) !

Business_and_leisure Self

10/10

Exceptional

19 Jan 2026

Anna

Loved the hotel and location. Balcony was awesome

Leisure Family

8/10

Excellent

18 Jan 2026

Edwin

Great room, great location. Room was clean and staff was courteous

Friends_and_family Family

6/10

Pleasant

18 Jan 2026

Veron

The room was in good condition

Partner

6/10

Pleasant

17 Jan 2026

Janalee

The room was fine. The floor wasn’t as clean as I thought it would be. We had to store our luggage until check-in and the man at the desk said he would text me when our room was ready but that didn’t happen. The doorman was not at the doo

10/10

Exceptional

13 Jan 2026

Carol

The room was spotless. We will definitely go there again.

8/10

Excellent

12 Jan 2026

Juan

The room was very clean with a balcony. Customer service was great. Room service was great. Wished the room had a little bit more lighting but it fine.

Leisure Family

10/10

Exceptional

11 Jan 2026

Jessica

Room is clean, staff is exceptionally accommodating and helpful. Whenever we asked for something, it was brought up to our room in minutes. I’ve never experienced such impressive service and would definitely return because of it! They made the trip so enjoyable and stress free.

Leisure Partner

8/10

Excellent

10 Jan 2026

Caitlin

Everything was great at this hotel. It’s in a perfect location. There are great restaurants right next to it. The room was clean and shout out to our housekeeping staff. They were fantastic! The only thing that was just frustrating was check in. The person who checked us in was extremely nice but they just went through everything so fast. There were full parts of the check in I didn’t even hear and then is asking for a payment. I get that the front desk staff are tired by check in and deal with a lot of people saying the same thing over and over again. I just was thrown off by how fast he sped through everything.

Business_and_leisure Partner

10/10

Exceptional

08 Jan 2026

ANANT

Good size rooms and very clean

Business_and_leisure Family_with_children

10/10

Exceptional

08 Jan 2026

Zachry

Great room. Easy check in and amenities!

10/10

Exceptional

07 Jan 2026

Sondra

Sure! Here it is without em dashes:

Wonderful stay at the Gotham Hotel! The central location is unbeatable, especially during the holidays, with everything within walking distance. The room was spotless, the staff was warm and attentive, and the overall atmosphere felt upscale yet comfortable. Perfect base for enjoying NYC during a festive time. Highly recommend!

Leisure Partner

10/10

Exceptional

05 Jan 2026

Paul

Floors are getting a little worn. Overall everything was fine though.

Partner

8/10

Excellent

05 Jan 2026

Jena

The location and the staff are fantastic! The rooms could’ve been cleaner and more consistently updated. It was a bummer that the platform we booked on said they had a gym on site and it is off-site with a a voucher. The staff said they will remedy this. We appreciated that though there were some struggles with our comfort during this stay the staff was always very helpful and pleasant to problem solve. Thanks!

Partner

10/10

Exceptional

05 Jan 2026

Sara

Excellent location. Great price. Friendly staff. Very clean and nice decor.

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Jonathan Michael

Helpful staff - speedy process.

Business_and_leisure Self

10/10

Exceptional

30 Dec 2025

Stephanie and Randy

Excellent staff. Clean room.

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Tabitha

Brandon was amazing; super welcoming and accommodating. Everyone was great. Made it a great transition.

Leisure Family_with_children

10/10

Exceptional

30 Dec 2025

Dina

Location was perfect. Staff was amazing restaurant downstairs serves great food and delivers to your room. I highly recommend this hotel.!!!

Leisure Partner

2/10

Poor

29 Dec 2025

onder

They offered breakfast after we complained about how dirty the bed and pillows were but they never sent anything! Dirties bed I’ve ever seen, they changed the sheets after we complained but mattress cover had stains all over, we asked them if they have a new one to put but the response was we don’t have any extra!!! It took an hour to came and changed the sheets . We couldn’t put our heads on pillows as you see ithe stains n the pictures. We were up all night!!!!

Leisure Family_with_children

10/10

Exceptional

28 Dec 2025

Adam

Clean room and also a great room

Leisure Partner

8/10

Excellent

27 Dec 2025

Darin

The staff was very friendly and helpful. My fiancée wasn’t feeling well and the brought us up a kettle and delivered our dinner to the room.

Leisure Partner

10/10

Exceptional

27 Dec 2025

Curt

The hotel location was perfect for all Midtown activities and sights. Rockefeller center, Central park, Radio City, Times Square to name a few. Easy to check in, rooms were spotless, and a local restaurant... Perfect for a quick weekend in and out of the city.

Leisure Partner

10/10

Exceptional

23 Dec 2025

Bruce

The room was spacious & spotlessly clean. Bed very comfortable. Hotel conveniently located to midtown attractions. Discounted parking was very convenient located directly across from the hotel. Finally, the staff are lovely and so welcoming! Will be happy to come back anytime!!!

8/10

Excellent

22 Dec 2025

Danielle

Clean & friendly workers

Leisure Partner

10/10

Exceptional

21 Dec 2025

vladimir

Amazing staff, very kind and supportive. The Hotel is quiet and very clean. Great location near Rockefeller center and Time square. Highly recommended!!

8/10

Excellent

18 Dec 2025

Alberto

Needs better noise insulation. Clean and courteous staff.

10/10

Exceptional

18 Dec 2025

Andrea

Hotel was great! Our room was spacious and clean. Love the check in/out times. Perfect location for our activities and a nice market a few doors down along with a bagel shop and coffee shop next door.

Leisure Partner

10/10

Exceptional

17 Dec 2025

Hector

Staff was excellent, location perfect for a weekends stay.

Business_and_leisure Partner

10/10

Exceptional

17 Dec 2025

Scott

Nice sleek clean room. Nice amenities/step out balcony/mini bar. Very friendly and helpful staff.

Friends_and_family Family

10/10

Exceptional

17 Dec 2025

Taraneh

did not have breakfast there but dinner one night was excellent

2/10

Poor

15 Dec 2025

Kathleen

Was given the wrong room and their only comment is that is was the third party’s fault(aka Travelocity). Was supposed to have a balcony with a partial mid-town view. We were in a room on the second floor looking at ugly gray concrete walls.

Leisure

10/10

Exceptional

15 Dec 2025

Rebecca

Clean spacious room, great location and reasonably priced.

10/10

Exceptional

14 Dec 2025

Charles

Yes

Friends_and_family Family

2/10

Poor

13 Dec 2025

Kathleen

So they blamed the 3rd party…yup … Travelocity for the incorrect room description. Our partial view was actually just a view of building and not an actual view of anything

8/10

Excellent

11 Dec 2025

Jeanene

Great room, clean and spacious, fantastic windows for the space, it felt quite luxurious.

Business Partner