Name: Gotham Hotel
Address: 16 E 46th St, New York, 10017, US

10/10

Exceptional

29 Jul 2026

Matthew

Great location, friendly and accommodating staff, clean room. Enjoyed the higher level balconies.

8/10

Excellent

27 Jul 2026

Keith

The room was great itself. Clean and spacious. Only issue was the balcony, was more of a patio since we were on the second floor which was spacious enough and despite it being in the back alley part of the building could have worked out…only issue was being at the very bottom cigarette butts and ashes were on the seats from all the floors above, and while I was sitting out there someone poured water from the floors above splashing on the other end of the patio sofa I was sitting on…so that was a bit of a shock.

10/10

Exceptional

27 Jul 2026

Crystal

Clean rooms great staff

10/10

Exceptional

26 Jul 2026

Tyrone

Amazing stay at a first-class hotel. The balcony is super clutch. Worth every cent.

8/10

Excellent

26 Jul 2026

Michael

The Gotham hotel is modern and close to Grand Central. The rooms are quite small and do not have a comfortable chair and only one lamp. In fact our room had only one glass and two paper cups. But the staff is very helpful and the location has many small restaurants within a minute or two.
The Reading Room restaurant is a good place for reasonably priced meal.

8/10

Excellent

25 Jul 2026

Susan

A clean & modern hotel, short distance from Times Square, which was very useful. The staff were very helpful and made our stay memorable 👍

10/10

Exceptional

20 Jul 2026

Payton

The room was perfect, staff amazing, location was great. I would definitely stay here again! Shout out to Mike at the front desk for being so kind and accommodating! Everyone was awesome!

Self

10/10

Exceptional

19 Jul 2026

Ronald

The staff was very professional and the cleaning staff was awesome. The hotel is located across the street from a parking garage with will validate the parking for this garage. Rooms are spacious and have a balcony with it. Excellent place to stay.

Family

2/10

Poor

18 Jul 2026

Dipika

No no

Family_with_children

10/10

Exceptional

16 Jul 2026

Francys

The staff upon arrival made me feel at home! Smiles and great services! The bar was a vibe and the bartender was even better! The room was clean and spacious ! I would def recommend!!

Partner

10/10

Exceptional

15 Jul 2026

Tina

The Gotham Hotel is beautiful with the perfect location for my stay. The staff was friendly and accommodating.

Self

10/10

Exceptional

14 Jul 2026

Lorra

I go to see Broadway shows. This was the farthest away that I have stayed from the theater district. Because of the time of year, it was fine. I really liked the vibe of the hotel. It is clean and modern. And the actual building is very cool. Because I’m mostly in NY to see shows - it was a little farther than I’m used to staying- but it was really nice stay!

Partner

10/10

Exceptional

12 Jul 2026

Andrew

.

Family

10/10

Exceptional

08 Jul 2026

Charles

Excellent hotel, great service

Partner

10/10

Exceptional

08 Jul 2026

Marlene

We had a large room for New York. We enjoyed the terrace. We sat out there several times even though it was very hot. The staff were friendly and helpful. Shower was great. One problem. I didn’t have a night stand. I usually put a lot of things on the nightstand Glasses, water, phone, etc. they gave me a chair which was not very good. Good location. Definitely recommend the hotel. Room service every day!

Partner

8/10

Excellent

07 Jul 2026

Robert

Overall, it's a good hotel, but the floor on my room was very dirty, and they only provide the bare minimum towels for two people.

Partner

10/10

Exceptional

06 Jul 2026

Lorenzo

This was very clean place, the staff were attentive and very polite and helpful

Partner

10/10

Exceptional

04 Jul 2026

Katrina

The location of The Gotham Hotel made coming and going so easy. Located nearby Times Square (about an 8 minute walk) made it simple to get there and get to the shows on Broadway.

We also walked all the way from Central Park down Fifth Avenue to the hotel. It is centrally located.

Our private balcony off our room was such a special feature. I’m so happy with our stay — we’d come back again!

Family_with_children

10/10

Exceptional

04 Jul 2026

Katie

We stayed in room 24, which had a \"balcony\" that was more like an inner terrace. It was the best room for quiet we have ever had in NYC. The hotel was conveniently located, the staff were all really nice, and the room itself was well-appointed. We would absolutely stay here again.

Partner

10/10

Exceptional

30 Jun 2026

Elizabeth

This hotel experience was amazing. Good, central location, clean and spacious rooms with everything we needed but above all the staff was awesome!

Family_with_children

10/10

Exceptional

28 Jun 2026

ALDEMIR GONSAGA

The king bed, pillow and bedding are fantastic

10/10

Exceptional

28 Jun 2026

Darcy

Our new favourite for Manhattan. Checking in was easy and Brandon was so helpful in explaining the amenities and local shops. The rooms were top shelf for space and it is nice to have a fridge. A private balcony and the shared balcony were perfect for unwinding your day. Close to everything. So many stores (food, wine) pretty much anything you are looking for. Staff were always super friendly.

Partner

2/10

Poor

28 Jun 2026

Jennifer and Carl

We are guests in this hotel, and arrived back to the room tonight to find an alarm beeping in one of the employee supply closets in the hallway. We used the texting service to make the front desk aware, and got “ok” in response. Over an hour later, we reached out again and got no response.
Another hour later, and past midnight, we called the front desk. A male answered the phone with a surly attitude; we told him there has been an alarm going off outside of our room for hours. He said,” I know about the alarm. Do you want some earbuds?” We then started to tell him that his attitude and tone were inappropriate WHEN HE HUNG UP ON US.

Partner

2/10

Poor

25 Jun 2026

Arthur

The mattress was old and you can feel the springs. The generator was really loud. The walls thin.

Business

10/10

Exceptional

24 Jun 2026

Glenn

Great hotel, fantastic location.. a little bit noisy due to construction nearby but excellent hotel.

Partner

10/10

Exceptional

23 Jun 2026

Daniel

Great place, best in the city, will stay again!

Partner

10/10

Exceptional

22 Jun 2026

Matthew

Really like the staff and balcony

6/10

Pleasant

21 Jun 2026

Trixie

Hotel is in the middle of Midtown a block away from GrandCentral Train station just make sure you know the right exit or it will be a longer walk. The hotel is a short walk to Time square & Fifth Avenue so I give a great rating for the excellent location.
When we checked in the room, it was a let down & it was not the Deluxe room i imagined.
Patio was tiny with really old & dusty patio chairs that had been there, along with cigarette butts in the corner. there’s nothing to see but walls. The receptionist kept mentioning that because we booked through Expedia this is what we get.
i asked for a room change politely but all I hear is Expedia customers should be grateful as we pay less & their rooms costs $800/ night so we get what we paid for -the basic room. She told me that we can upgrade for more fees which by the way I didnt realize while booking that there was an Up charge of daily fees on top of my final cost.I got a call the next day for an offer to change rooms but it was really late in the afternoon so I didnt call back. The previous reviews said staff were friendly but they’re a bit aloof. I didnt feel welcomed to stay there. The vibe is a bit stiff. At least the cleaning staff excellent. The 2 ladies spoke to us & checked our needs.

6/10

Pleasant

19 Jun 2026

deepak

bed mattress and overall low quality stuff. but location superb and very big room

Partner

8/10

Excellent

19 Jun 2026

Jorge

Elevators super slow

Partner

10/10

Exceptional

19 Jun 2026

Katherine

A delightful boutique hotel, steps away from Grand Central and 5th Avenue. Quiet, clean, and spacious. Staff were helpful and friendly. The restaurant downstairs is quite good. Would definitely stay there again. A welcome respite from the behemoth chain hotels.

Partner

10/10

Exceptional

17 Jun 2026

Donnie

Great stay! Great views! Great staff!

Partner

10/10

Exceptional

16 Jun 2026

Rachel

The Gotham Hotel is an exceptional upscale facility with knowledgeable staff about the surrounding area. The hotel is in an optimal location for shopping, dining and entertainment. We were within walking distance of Bryant Park, Rockefeller Center and the hub of Broadway shows. I highly recommend The Gotham Hotel for a memorable stay.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Lakoy

Good size room, balcony doesn’t really have a few. Staff very helpful and nice! Clean rooms

10/10

Exceptional

11 Jun 2026

Amy

Room was much larger than a typical NYC hotel room. Elevator was fast! Front desk staff members (Brandon was so nice!) were extremely friendly and helpful. Location was close to St. Patrick’s, Rockefeller, and flagship stores (NBA, Hoka, etc.). Central Park was a 15-minute walk. Overall I would definitely stay here again.

Partner

8/10

Excellent

10 Jun 2026

Steve

Nice midtown location and the balcony is a pretty unique touch. Room was a little worn in spots but was clean and neat. The shower was awesome and comes highly recommended.

Self

10/10

Exceptional

09 Jun 2026

Bradley

I had a wonderful stay at The Gotham. I recommend booking a room with a private terrace. The Gotham is one of the few hotels in the city that offers this feature. I ended up spending more time on the terrace than in the room. I stayed on the 14th floor and it was quiet. From inside the room, I heard little to no city noise. The Skyline Jr. Suite with Terrace was very spacious.

10/10

Exceptional

09 Jun 2026

Kate

The Gotham hotel was one of the bests stays I have ever had in NYC!! The staff was amazing- the room was extremely spacious- we had a balcony, though we didn’t use it because we were out most of the time is was cool to have, we did think we would use it but we were to tired!! The affiliation with the garage across the street is another added bonus!!! HUGE savings there!!! I would hands down stay at this hotel again and recommend it to anyone else- it’s steps from 5th ave and steps from grand central!! Awesome location!!! LOVED THIS HOTEL!!!
The coffee shop next door was great as well!

Partner

2/10

Poor

09 Jun 2026

Alexandre

Cancel your booking if you still can. There's a building 200 yards away that is being overhauled. Construction noise is 24 hours a day and louder at night. Our skyline suite was tired and felt dirty. The only silver lining was the helpful staff.
The facility fee is ridiculous considering the house has no amenities to speak of. Are we really paying facility fees to ride the elevator? They provide access to an off-premises gym that is a dump. I couldn't be more disappointed with the experience.

Partner

10/10

Exceptional

09 Jun 2026

Ashton

We had a lovely little balcony room on the 21st floor, where there were only two rooms (we booked both, one for us and one for friends). The room itself was extremely clean, the floors were not carpeted (LOVE), the bed was comfortable, and it was relatively quiet considering the noise outside on the street. The staff were all friendly and helpful. I couldn't ask for more, really. We will definitely stay again!

Friends

10/10

Exceptional

06 Jun 2026

Charles Regis Engle

Good breakfast and great staff!

Partner

10/10

Exceptional

04 Jun 2026

Julie

Big room

Self

8/10

Excellent

03 Jun 2026

Tracy

The location is perfect! The only thing that I was disappointed about is that when I made the reservation, I selected a room with a city view. We were given a room on the 5th floor with visibility that did not compare to what was advertised on the website. Other than that, everything was clean, staff very helpful, and the cost was reasonable for the number of days we stayed.

Friends

6/10

Pleasant

02 Jun 2026

Jennifer

Overall the hotel
Was fine. I was very disappointed that our room did not have a balcony, as it was pictured in the photo when I booked. I carefully chose a room with a balcony and specifically this hotel for that reason. Very misleading. Your photos don’t match up to what you offer your guests. It also said that we were supposed to get two free drinks, which we did not get. Also misleading. It said on our room key envelope that we had a $10 mini bar credit, which we did not use because nothing was labeled with a price. We wanted a hotel with a balcony with a view of the city, as this was our 30th anniversary and unwanted it to be special. Your advertising is misleading.

Partner

10/10

Exceptional

31 May 2026

Blaine

Great location and room service every day.

Partner

8/10

Excellent

29 May 2026

Mehmet

Everything as expected at this price range. There is no gym on-site, Hotels.com needs to show that clearly.

Self

10/10

Exceptional

27 May 2026

Avron

The staff was so helpfu, especially Brendon, and it was the perfect boutique hotel in a great location!

Partner

10/10

Exceptional

25 May 2026

kaliopie

Hotel room was spacious and staff was very friendly and helpful. Very clean room. Would recommend. I will definitely stay here again!

Family

10/10

Exceptional

22 May 2026

Gregory

Great convenient area; rooms were modern and updated. Very nice.

Self

10/10

Exceptional

20 May 2026

yuanyuan

Great location, friendly staffs

8/10

Excellent

17 May 2026

Christine

Should have two face cloths, two, not one, chairs, and larger waste baskets. Staff friendly and helpful..

Partner

8/10

Excellent

17 May 2026

Mudra

Great

10/10

Exceptional

17 May 2026

Steven

Great boutique hotel. Having the terrace really made the stay enjoyable

10/10

Exceptional

12 May 2026

Hector

The front desk and hospitality staff were excellent.

Family

10/10

Exceptional

11 May 2026

Izabela

Very nicely boutique hotel in midtown with great transportation options right next to the hotel. Dining options- on site restaurant that does room service and in addition- next door cafe ! I love everything about this place. Large rooms with balconies- big plus when you travel in the summer. I also like hardwood floors in the room- ni carpet.

Self

10/10

Exceptional

10 May 2026

Sebastian

Very clean, all amenities are new. Great location

Friends_and_family Family

10/10

Exceptional

09 May 2026

Craig

Great in every way

6/10

Pleasant

05 May 2026

Wilhelmus

Very noisy

10/10

Exceptional

05 May 2026

Diane

I've stayed here twice. The location is perfect and the rooms are comfortable and stylish. Would stay again!

10/10

Exceptional

03 May 2026

Frederick

One iof the best places I have stayed in NYC. Clean, quiet, great staff.strong recommendation

Partner

10/10

Exceptional

03 May 2026

Carol-anne

The updated rooms were lovely. They were very clean and comfortable.

Partner

10/10

Exceptional

01 May 2026

Charles

For one night great hotel. Great location.

Partner

10/10

Exceptional

01 May 2026

Mallie

Big room. Patio off room

Partner

10/10

Exceptional

30 Apr 2026

John

Great place

8/10

Excellent

30 Apr 2026

Jana

The Gotham is an adorable small hotel that is run with very competent staff who you will be able to engage with easily. The Juliet balcony's are a bonus and provide a view of New York life and fresh air. I enjoyed the lush bedding and a room without carpeted surfaces. The mini bar was very well stocked for snacks, soft drinks, wine and alcohol. The restaurant is very attractive and offers a cozy atmosphere. Tends to be a bit loud if you have hearing issues. They offer a nice menu and specialty drinks. I'm hoping when I come back they will have a Smart Tv.

6/10

Pleasant

29 Apr 2026

mark

Desk setup is poor if you are working. desk too high for chair. wasn’t overly clean.

Self

8/10

Excellent

28 Apr 2026

Elisia

Description did not state looking at brick wall directly from room, with a computer room right next to bedroom.
Also stated dressing robes but not included and had to purchase whilst out (would have bro

8/10

Excellent

27 Apr 2026

Christopher

Great location
Great staff
Only stupid issues !!
Towels small
Amenities not replaced daily

Partner

10/10

Exceptional

27 Apr 2026

Danielle

We are going to make this our go-to hotel when we visit NYC. We try to visit a few times a year and have tried a lot of different places and the Gotham is by far our favorite!!! It’s the largest room we have ever stayed in, it was clean and comfy too! The best part of our experience was the option to have a late check out for a nominal fee. We ended up having to leave before our late check out time because I got a terrible migraine and they refunded us the fee!! We didn’t even ask or expect that would happen so it was an absolute wonderful surprise. Thank you Gotham, we will be back!!

Partner

10/10

Exceptional

26 Apr 2026

Teresa

Gotham Hotel is a great central location for NYC. Very close to attractions but tucked ever so slightly away from the crowds. The staff is very attentive and friendly. The room we had was spacious with a balcony off the room and a community balcony on the same floor. Espresso machine in room. Not run of the mill, but the mattress was very firm so keep that in mind when booking.

Partner

6/10

Pleasant

26 Apr 2026

Kurt

Balcony was tiny
Showers were confusing, had to take cold shower because I couldn't figure out the hot water.
Great location!
Most staff was rude.

Partner

10/10

Exceptional

26 Apr 2026

Magnus

Great location. Quiet rooms. Nice price.

8/10

Excellent

25 Apr 2026

Kin

Super friendly staff, nice room size, and convenient location

Self

8/10

Excellent

24 Apr 2026

Rachel

Perfect location. Quiet property. Reading Room breakfast was terrific.

10/10

Exceptional

21 Apr 2026

William

Aside from a noisy street-side room, everything about The Gotham is top tier. Will stay again.

Self

2/10

Poor

21 Apr 2026

Alexandra

This was the worst stay of my life. Everyone who sees these 5 star ratings, don't believe it. The rooms are a mess, dingy, not like the pics (check reddit, you'll see) and on top of it I complained to get a refund 15 mins after we saw the room. Hope you like youR TV with BLUE TINT for no reason, not even a smart tv in this \"LUXURY BOUTIQUE\" They ignored the request from Expedia my entire trip. I couldn't afford to leave without the refund, so we were stuck to top it off, they lied and said we drank the ENTIRE FRIDGE- who the hell pays those prices when theres a million corner stores? We didn't but the manager made it clear that it was retaliation since when I said I didnt drink/eat those items he said \"well you've also been leaving us bad reviews\" HUH?! those things dont even matter with each other. They refused to respond to refund request so in the end they can say \"well you stayed so... oh well\" TRASH place, 0 stars. Horrible experience

10/10

Exceptional

21 Apr 2026

Tamisha

My experience was awesome I loved every minute of my stay! 10 out of 10 I highly recommend The Gotham hotel !!! I told friends and family it’s a must if you stay in NYC no matter what city you plan on visiting !!!

Friends_and_family Friends

6/10

Pleasant

21 Apr 2026

Andrew

The bathroom layout was awkward—it required closing the door just to access the sink. The closet door wouldn’t stay open and kept swinging shut while I was changing. The TV was noticeably dusty, and while minibar snacks weren’t replaced after being eaten, some tasted old and stale.

The window panels had tape annd appeared damaged, as if they had been broken previously, and several of the window shades were not functioning properly or wouldn’t close at all.

That said, the bed was comfortable, and the rest of the room and bathroom were clean. The staff was friendly and accommodating, which I appreciated. I also liked the added security of needing a key card to access the elevator, and the smart TV was a nice feature.

However, getting to the hotel was extremely frustrating due to ongoing construction. One-way traffic and constant road closures made parking very difficult, often taking hours to figure out a route. The parking validation was a nice touch, though.

One night, the crowd in the hotel felt a bit off, which impacted the overall experience.

Considering the price I paid, I expected the room to be immaculate. Overall, I don’t believe this hotel should be rated as “wonderful” on Expedia, and I wouldn’t choose to stay here again.

Friends

8/10

Excellent

20 Apr 2026

Sean

I wanted a room with better views of the city & building. Great otherwise then that. Great stay

Partner

10/10

Exceptional

19 Apr 2026

Dennis

Queen room was larger than expected and clean.

Partner

10/10

Exceptional

19 Apr 2026

Mateus

Great hotel with very spacious room

Partner

10/10

Exceptional

16 Apr 2026

Sierra N

Clean room, door is very thin so you can hear anyone walking in the hallway whether they are being loud or not. Close to so many restaurants and activities. Comfortable bed, would stay again.

Friends

8/10

Excellent

14 Apr 2026

steven

Room was fine. Nothing exceptional stood out to me.

Self

10/10

Exceptional

12 Apr 2026

Gregory

Clean room!

Self

10/10

Exceptional

12 Apr 2026

Nicole

Super cute boutique hotel close to everything but far enough away from the chaos

Partner

10/10

Exceptional

12 Apr 2026

Adam

Nice boutique hotel with friendly staff.

10/10

Exceptional

11 Apr 2026

Coritza

The room was great! I definitely took full advantage of the small terrace w/outdoor table and chairs. Shower/bathroom amazing. Bed nice and comfortable along with bedding. Literally no complaints. Staff, very friendly and accommodating. Will be booking again

Self

2/10

Poor

11 Apr 2026

Jennifer

Stay away! I was hospitalized two days before my stay and they kept my money and didn’t give me any options to rebook in the future or refund. They didn’t care about my health even though I provided documentation from the hospital.

Family_with_children

10/10

Exceptional

08 Apr 2026

David

Excellent hotel…..great location

Partner

10/10

Exceptional

08 Apr 2026

Ernest

This was our second stay with the Gotham. Both times the staff was more than accommodating and very friendly. The parking garage across the street made it very convenient for NYC. Will stay here many more times I’m sure. Highly recommended for the location as it’s close to everything.

Friends_and_family Family

6/10

Pleasant

05 Apr 2026

Tracy

I stayed for a long weekend in the Gotham Suite, top floor of the Gotham Hotel. Brandon, who helped me book it was extremely nice and helpful and was by far the standout of the staff.

Within 2 hours of checking in, I jumped in the shower and mid-soap the fire alarm starts going off in my room. If you want to talk about a freakout, try being on the top floor of a Manhattan hotel, naked and wet, and trying to figure out what to do. I grabbed a robe and threw my hair in a towel and was about to run down 25 flights of stairs before realizing the alarm was only going off in the room, not the hotel or stairwell. I called the front desk and they confirmed there was no fire and they would send someone up. From speaking to the staff, they said this has happened before and it's the steam from the shower that sets off the alarm, so please shower with the door closed. There is no fan or vent in the bathroom nor is there any sign or indication of keeping the door closed so you don't have a near-heart attack when trying to take a shower.

It was a horrible way to start my vacation weekend in the city and I felt like an idiot, standing there in a robe and towel with socks and boots on while someone checked the room. The staff didn't seem overly apologetic nor did they offer up anything for the scare and inconvenience, like some extra bottles of water or anything.

The rest of the time the stay was perfectly fine but the start was enough to make me reconsider staying at the hotel again.

Friends_and_family Friends

2/10

Poor

30 Mar 2026

Santay

I booked a Queen Terrace room at The Gotham Hotel expecting a premium boutique experience, but the condition of the room did not match the category advertised.

The terrace window had visible sealing material from leakage and the glass was fogged, affecting the main skyline-view feature I specifically booked. The blackout shade near the desk also did not work. In a follow-up email, General Manager Kristina Tinaj confirmed replacement parts had already been ordered for storm-related window/blind damage, meaning these issues existed during my stay.

Shortly after arrival the bedding had to be replaced due to cleanliness concerns. The bathroom sink leaked underneath during use and drained very slowly; I recorded video and showed it to Srdan while onsite. The heater also did not maintain temperature even when set high, and the bathroom door hook was broken.

Housekeeping entered after only one knock earlier in the stay. Later I allowed entry only to place towels on the bed, but the room was cleaned beyond what I authorized and the patio door was left open, making the room very cold.

I raised these issues with the manager on duty, Dante, but was told the only adjustment available was a facility-fee refund unless I checked out early. Despite confirming repairs were pending, the hotel declined further compensation.

This did not reflect the standard expected for a terrace-category stay.

Friends

6/10

Pleasant

30 Mar 2026

Michael

The staff were very nice and helpful. The bed was very uncomfortable maybe the most uncomfortable bed I’ve ever slept on. There’s no actual lounge to relax in other then the Reading Room bar that closes early and there is a rooftop spot but when it’s cold and windy there isn’t any heat source up there. It was ok for the weeend but we won’t be staying there again.

Friends

10/10

Exceptional

29 Mar 2026

ronald

Delightful place. Good location. Wonderful staff. Great restaurant.
Need teabags in room

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Tamyra

Nice property

10/10

Exceptional

22 Mar 2026

Marissa

Great, clean room, attentive staff

2/10

Poor

22 Mar 2026

Kenneth

Room was clean. Gentlemen who checked me in was great. Super nice and friendly. Some people were having a party all night. Screaming, slamming, doors, smoking, and holding the elevator door. Finally for the 2nd time at 5:30am security came upstairs. When security left the lady proceed to scream you b&$@$es called the ops. F$%k you’ll. When I spoke to the desk about it in the morning the guy says “ Yeah they were having a party. We saw it on the cameras. Sorry! “ I was like sorry I was up all night. He basically shrugged his shoulders. 10 mins later I get an email refunding me $27 of the $270 I paid for a horrible night.

8/10

Excellent

22 Mar 2026

Eve Nora

Everyone was really nice! Location was perfect and it was really clean. The only thing was it was a little loud.

8/10

Excellent

22 Mar 2026

Julie Po Ha

Nice enough hotel, a few things that were disappointing. No room safe, which would have helped. Top up of supplies, such as mini bar and coffee machine were reliant on guests calling reception. The blinds in room were not working properly, which left a large gap for office workers opposite to see. Had to request bath robes to help. Staff were great and very helpful, which made the stay better.

Partner

10/10

Exceptional

21 Mar 2026

Kira

The staff were very kind.