Name: Kimpton Era Midtown New York By Ihg
Address: 32 West 48th Street, New York, US

8/10

Excellent

09 Jul 2026

Stephen

Good location and modern.

Self

8/10

Excellent

09 Jul 2026

Kay

Newly built property with friendly staff.
Lovely view of the city, should visit Jack Rabbit rooftop, food and service was great

10/10

Exceptional

08 Jul 2026

Hannah

Super clean and aesthetic rooms, great views without having to pay massive upgrades, helpful staff, great location. The only additional things I would say could perfect the stay for me are if there were slippers in the room or some kind of drinks available for people who dont drink during the complimentary happy hour.

Family

10/10

Exceptional

08 Jul 2026

Alicia

Will definitely book again!!! Everything about this hotel from the staff and stay was Excellent!!

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Shawna

Excellent location. Easy access to Subway and across the street from Rockefeller Center. Rooms are nicely appointed. Security at the door. Only downside is the square footage in the room is minimal. Barely enough room to walk around the bed. Perfect for 1 person. May be too tight for 2.

Self

10/10

Exceptional

06 Jul 2026

Avanthi

Would be nice to have a complimentary breakfast and some hot coffee .

Family_with_children

6/10

Pleasant

02 Jul 2026

Mona

Rooms too small

Partner

10/10

Exceptional

02 Jul 2026

Nicole

New property, clean and the rooms are small but well designed to maximize space. Awesome gym.

Partner

10/10

Exceptional

02 Jul 2026

Kimberley

Staff was helpful and so friendly.

Self

8/10

Excellent

01 Jul 2026

Joanna

Hotel is very new york in terms of look and decor. It is a beautiful hotel and you can tell alot of effort was put into the hotel. With 30 floors, a bar, lounge also a gym you cannot go wrong. Very central to all the attractions like times square, rockefeller centre, 5th and 6th avenues. Easy subway access. Downside is the elevator on the 1st floor (ground) is a slow experience of waiting. you have to access the elevator by room key and wait for your particular floor to reach. Staff seem really busy.

Friends

10/10

Exceptional

28 Jun 2026

Capriece

Room is extra extra tiny . Just for a couple only

Family_with_children

10/10

Exceptional

26 Jun 2026

Claire

Perfect NY vibe hotel. The afternoon wine hour and delicious coffee in the morning really make this place special.
Also - pasta dinner at Bar Rocco was absolutely delicious.

Self

10/10

Exceptional

23 Jun 2026

Christina

Great location and amenities. Will say the room was a bit smaller than expected but very clean and well decorated. Would recommend and def stay here again.

Self

10/10

Exceptional

23 Jun 2026

Yevgeniy

New clean hotel. Amazing staff. Will be back.

Family_with_children

8/10

Excellent

23 Jun 2026

Nastacia

Great hotel, and prime location. Staff were friendly upon entry, assisted me with direction and path to checking in. Rooms were very small, but thats typical for New York hotels. So I wasn't shocked and it made do for a nice weekend get away. Check in took a little long, but that was due to them being swamped with a million tourist in town for the games. Overall, I would return and recommend.

Partner

6/10

Pleasant

22 Jun 2026

Lynn

This hotel room was the smallest hotel room that I have ever seen. There was no counter space, very little closet and no extra seating other than the bed. It was too small for one person and definitely too small for two people. It was very very clean and they provided very nice soaps and shampoos. Breakfast was very good but staff was slow.

Friends_and_family Friends

4/10

Poor

20 Jun 2026

Stephanie

We booked this night for my daughter and her fiance to use the room to prepare for their evening wedding and have a nice night and morning afterward. The hotel could not even accommodate getting them into their room by check-in time, and all four of us had to juggle and get ready in our tiny room. We were already at the wedding site when the hotel finally called to say we could pick up the key to the room. In the morning, the newlyweds could not order room service because the room phone would not work to call the front desk for the menu. I texted with staff who said that was how to do it and when I let them know the phone wasn't working, they said they would send an engineer to fix it. That did not happen in time for them to order breakfast before checkout. The Kimpton Era really let us down for this part of a very special occasion.

Family

6/10

Pleasant

20 Jun 2026

Stephanie

The room was so tiny that you can't really have two medium sized suitcases in it and still get around. It is not set up well for such a small space to accommodate travelers. The staff were all very friendly and seemed to want to be helpful, but just aren't ready for top-notch hospitality yet. We expected better of the Kimpton brand.

Partner

10/10

Exceptional

19 Jun 2026

Nicholas

Great location and hotel rooms were excellent

Self

10/10

Exceptional

19 Jun 2026

Rick

Good

6/10

Pleasant

19 Jun 2026

Melanie

This hotel has a real issue with their elevators. No one I talked to while waiting for the Elevators thought they were useful or well designed. My friend was stuck in the Elevator and she pushed the Emergency button and had to wait for 30 min in the Elevator. That is not a good experience. So that is a big negative mark in my book.
Also the room we had was TOO TOO TOO Small. And I had not been notified about that and when I checked in I could have been advised and given a choice to change rooms even if I would have to pay a bit more. At any rate, the room was clean and the bed was comfortable but I use a CPap Machine and there was only the floor to put it on. So I am going to think twice about booking with this hotel in this location again. The people who worked there were great and the staff was professional but with the elevator and the teeny tiny room - ???????

Family

10/10

Exceptional

19 Jun 2026

Mehmet

I will definitely include in my Midtown rotation. Rooms are smaller vs competition for the price, but one of the best hotel gyms.

Partner

10/10

Exceptional

18 Jun 2026

Cori

I’m obsessed with this hotel I wish I found it sooner. It’s exactly the location I need and nothing is better than the rock alone coffee, and the social hour I’m hooked and the staff was awesome.

Self

10/10

Exceptional

18 Jun 2026

Bradley

Brand new, beautiful hotel. Room was small but immaculate. Gym was extremely nice. Location was central and extremely convenient.

10/10

Exceptional

17 Jun 2026

Kathleen Courtney Hammond

I absolutely enjoyed my stay at the hotel. Staff was friendly, and you can't beat the awesome location. I will stay again!

Self

10/10

Exceptional

16 Jun 2026

Brian

Beautiful new hotel (opened 3 months ago). Loved the hotel design and facilities and it had great food and drink options in addition to tea and coffee in the lobby and afternoon happy hour. Rooms were well appointed but typical of NYC- they were very small. We had a drink at the beautiful rooftop bar but you had to exit the hotel and enter through service elevator to reach it- although there was a button to access from interior guest elevators. I'm assuming this is a temporary issue that will be resolved.

Partner

4/10

Poor

15 Jun 2026

Samar

The hotel is new but the size was

10/10

Exceptional

15 Jun 2026

Chelsea

Beautiful new hotel in great location. I would definitely stay there again. Great onsite restaurants. Overall a wonderful experience.

Self

10/10

Exceptional

15 Jun 2026

Nicholas

Great location, friendly and helpful staff

Self

2/10

Poor

14 Jun 2026

Larisa

We’re family of three with 90years old mom who has her own motorised wheelchair reserved room with double beds for 3 nights.
When we arrived the room was ridiculously small!
No place for bags. Very hard to walk around the beds. No space for the wheelchair. Very uncomfortable for family! Our requests to move us to the different room was denied. No accommodation for disabled 90 years old lady who is in the wheelchair at all!
Very disappointed!

Family

8/10

Excellent

13 Jun 2026

Kina

Love the happy hour each day. Staff was helpful. Great location.

8/10

Excellent

12 Jun 2026

Rebecca

Long lines at the registration desk-checking in and out. Several attempts to call the front desk and no answer. EXTREMELY long waits for the elevator. One time we waited about 10 minutes. And the bell hop delivered our luggage to the wrong room and couldn’t find them for about an hour. However, amazing location, clean property and excellent happy hour and complimentary coffee in the morning.

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Francisco

Wonderful hotel. Brand new. The staff was attentive and helpful. Great location. I’d definitely would stay there again!

Family_with_children

10/10

Exceptional

10 Jun 2026

Connie

Conveniently located near Rockefeller Center with all of the amenities and services of a Kempton. Security is excellent. My room was not large but but it served its purpose. Very happy to have found this property.

Self

6/10

Pleasant

08 Jun 2026

Judyt

Terrible elevator inadequacies. Had 20 minute wait one morning.staff not very visible: With reception on 3rd floor “greeter” misdirected guests to 5th floor. Double room was too small for two adults to stand at the same time. On the plus side, location of hotel is very convenient to theatres, restaurants, shopping and furniture and amenities very clean and in
Excellent condition.

10/10

Exceptional

08 Jun 2026

Cheng

We enjoyed the stay. Wonderful view.

Partner

10/10

Exceptional

07 Jun 2026

jerome

The room was small but cute and sexy!
The room was ideal for one person.
Super clean and friendly staff.

Self

8/10

Excellent

07 Jun 2026

Carlos

Buena limpieza
Buenos restaurantes y bares
Sistema de ascensores deficiente y lento

Partner

4/10

Poor

07 Jun 2026

Mark

Huge queue when we arrived then the key cards didn’t work. The elevators were incredibly slow and the staff wasn’t helpful at all when we asked them for directions. The rooms were very small especially with a King bed, good location sadly that’s about it.

Family_with_children

8/10

Excellent

06 Jun 2026

Alexander R.

This is a very new property and as such is very clean

10/10

Exceptional

04 Jun 2026

Tyechia

Great stay other than an alarm issue.

10/10

Exceptional

03 Jun 2026

Madeleine

Such a great spot! The staff was kind and attentive, my room was wonderful, and it was a perfect spot to be able to explore the whole city.

Self

4/10

Poor

01 Jun 2026

Najmeh

Darya and our housekeeper were the best part of this hotel. The hotel is obviously new and a great location but with comes learning curbs for staff. The AC unit was set on 65 and it never came lower than 70. I would most definitely not stay here again.

Family_with_children

8/10

Excellent

01 Jun 2026

Laura

The hotel is very clean, new, well located, and the restaurant is good. The room is very small and the fire alarm went off while I was taking a shower which was mildly stressful but turned out to be a false alarm (apparently someone in the cellar had pulled the fire alarm).

Self

10/10

Exceptional

01 Jun 2026

David

Front desk was very helpful. Room was clean. Happy hour had very good wine. Room was very quiet

Partner

8/10

Excellent

31 May 2026

Julie

New, clean room and hotel. The location is great for seeing shows and loved the morning coffee bar and happy hour. Very friendly staff. However, the layout of the room was very frustrating to try to walk around the bed without hitting something or running into the other person if two people are staying in the room. There’s no great place to put your luggage so it’s just in the way on the floor. The bathroom sliding door wouldn’t stay closed.

Partner

8/10

Excellent

31 May 2026

Abigail

Staff were fantastic - kind, helpful, knowledgeable. The room was super clean. But be warned they are TINY. Like it’s maybe a tad more than a foot from the foot of the bed to the wall. The room is cute though with a window seat and the bedding was nice. Complementary sodas in the mini fridge, but ours were not restocked. The location was great and the rooftop bar is gorgeous. The elevators are programmed so you must scan and press your floor but somehow they seem less efficient than old average elevators.

Partner

10/10

Exceptional

31 May 2026

Joel

amazing staff and accommodating

Partner

10/10

Exceptional

31 May 2026

Sherron

Rooms are sup