Millennium Hotel Broadway Times Square

United States , New York Area - NY
NEW YORK, 145 West 44Th Street
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100 reviews shown

4/10

Poor

15 May 2026

Luis

The air conditioning was not working at all. It was 75° in my room. I contacted the front desk and they said the entire facility did not have air-conditioning. I was on the 49th floor and I opened my windows, but it was still very noisy and it barely cooled down. That was the only negative of the stay. I was in the city for business and only staying one night anyway.

10/10

Exceptional

14 May 2026

Dimitrios

Great location! Great city!

Self

2/10

Poor

14 May 2026

Kamlesh

Very disappointing stay at the Millennium Hotel Broadway Times Square. Our room had multiple issues—the bathroom door was broken, the TV unit was damaged, and the internet connection was extremely unstable, making it difficult to stay connected. What made the experience even more frustrating was the lack of support from the staff. Despite reporting these problems, no one seemed willing to help or offer a proper solution. For a hotel in such a prime location and at this price point, basic maintenance, reliable Wi-Fi, and responsive customer service should be standard. Unfortunately, this stay fell far below expectations.

10/10

Exceptional

14 May 2026

Cammie sue

how close to times square it was

2/10

Poor

13 May 2026

ANITA

AC, Streaming services did not work in my room.
There was a a hair(s) in the shower from the last guest.
The facilities are very dated.
Extraordinarily poor facilities and condition for the price.
Would not recommend.
I am a frequent business traveler and this by far one of the worst hotels I’ve stayed in.

Self

10/10

Exceptional

13 May 2026

Adolfo

Everything

6/10

Pleasant

12 May 2026

Christina

The property is in a good location in the middle of time Square. However, it is old and rundown. Definitely needs updating.

Friends_and_family Family

10/10

Exceptional

12 May 2026

Holly

Great location. Very clean. Staff was very nice and helpful. Best water pressure I've ever had at a hotel (that's important to me) and the water temperature was excellent.

Partner

8/10

Excellent

12 May 2026

Billie

Very nice hotel, big room, elevators quick and big. Great location. Surprised no restaurant or bar. I would stay again.

Friends_and_family Family

8/10

Excellent

12 May 2026

Shaun Michael

Cleaner was excellent always left a perfect room. Only downside was the Television did not work and there was no coffee and tea facilities

Friends

8/10

Excellent

12 May 2026

Sarah

Room had great view. Location was also great.

10/10

Exceptional

11 May 2026

Ruth

Excelent

Partner

10/10

Exceptional

11 May 2026

Victorine

All good. Location location!

Friends_and_family Family

6/10

Pleasant

11 May 2026

Eric

The bathroom was very moldy. The towels were like sandpaper. The carpeting in the room was so stained.

Partner

10/10

Exceptional

11 May 2026

wenyan

8/10

Excellent

11 May 2026

wenyan

Business

6/10

Pleasant

10 May 2026

Stearria

Rooms are very outdated for the price the bathroom had rust and cracks no fan in the bathroom one bed was leaning to the side hotel gives luxury but the rooms do not It works for an overnight but I wouldn’t stay more

Friends

10/10

Exceptional

10 May 2026

Nancy

Our room was spacious and spotless! We had tons of towels and pillows plus a comfortable bed. The room may have been a little dated and some people may have wished for a few more outlets or charging ports but we had absolutely everything we needed! The elevators were fast and plentiful so we never had a wait. The location was perfect for walking to theaters. I would definitely stay here again!

Family

6/10

Pleasant

10 May 2026

Paula Ann

The room was so filthy almost unsanitary. The staff was great and moved us to another room that was just OK.

Partner

6/10

Pleasant

09 May 2026

Daniel Martin

Air Conditioning wasn’t working,

Friends

10/10

Exceptional

09 May 2026

Brandon

Awesome

Partner

10/10

Exceptional

08 May 2026

Wuilder E

Nice

10/10

Exceptional

08 May 2026

Jennifer

The room was clean and comfortable. There is plenty of room plus options to sit other than the bed. My AC worked well. The bathroom was extremely clean and roomy. The water pressure and hot water are excellent. Some of the rooms I’ve stayed in have furniture that is worn down a bit. But it’s all still nice. They do not have fridges in the rooms which is a bummer but not a dealbreaker. The price makes the small sacrifices worth it. All of the staff are nice and responsive. I enjoy staying here and will continue to do so.

Self

8/10

Excellent

08 May 2026

Benjamin

Great Stay

Family_with_children

10/10

Exceptional

08 May 2026

Melisha

We celebrated my daughter’s 18th Birthday! Great choice with the Millenium. Wonderful hotel, staff and location. We hope to return.

Family

8/10

Excellent

07 May 2026

Timothy

Short walk to theaters and time Square.

Partner

10/10

Exceptional

07 May 2026

Michael

Excellent Stay! Staff very friendly and helpful. The elevators seem more responsive to the card (to reach your flood). The room was excellent with terrific housekeeping. Bag storage superb. Outside assistance with taxi to airport also superb.

Self

6/10

Pleasant

07 May 2026

Adriana

the room wasn't very clean bathtub and toilet were pretty dirty. There was handprints on the glass window. Desk had some sort of build up. Carpet is VERY old and dirty it's even starting to tear up near the door. Not quite worth the price i think there are better options but great view, location, and staff!

Partner

6/10

Pleasant

06 May 2026

Joseph

Stayed in room 4012 and just the overall feel is outdated. My buddie was in 3909 and his tv stand Was falling apart. Elevator make so crazy sounds. Just old and outdated type of place

Friends

10/10

Exceptional

05 May 2026

Segreck

Our stay was wonderful. The property was clean and the service was great.

10/10

Exceptional

05 May 2026

Alexis

Everything was great

Partner

10/10

Exceptional

04 May 2026

Kelly

Didn’t have a refrigerator, microwave or coffeemaker. Asked for fridge and they brought one pretty quickly. No microwave which I disliked as we had gone to Carmines for lunch and wanted to heat the food up. Asked for coffee maker and it was brought up in a timely fashion. View of the Chrysler building was beautiful. Very quiet room

Friends

10/10

Exceptional

04 May 2026

Suzanne

Great place to stay in NYC especially if you are going to Broadway.

Self

10/10

Exceptional

04 May 2026

Amin

Try to get a room facing the time square

10/10

Exceptional

04 May 2026

Franco

Great hotel with an amazing location. Will stay there, the next time in the City

Self

10/10

Exceptional

04 May 2026

Lawana

Loved everything about the property. It was in an excellent location.

Friends

10/10

Exceptional

03 May 2026

Anthony

Great experience and had lots of fun!

Self

10/10

Exceptional

03 May 2026

Rachel

Christopher at the front desk greeted us warmly when we checked in and was very helpful. The room was comfortable and the view was great. We enjoyed the stay very much.

Partner

10/10

Exceptional

03 May 2026

Charles

Great location, friendly staff, staying there was a joy!

Partner

6/10

Pleasant

03 May 2026

Ryan

Great location steps from time square and still walking distance from other places. Baggage hold was a life saver since you can check in until 4pm. Room was a little outdated but worked well for a quick stay. I'd def go back

Family_with_children

6/10

Pleasant

03 May 2026

artur

Overall was good, except the bad smell in lobby.

Family_with_children

10/10

Exceptional

02 May 2026

Melody

This was second stay here and it didn’t disappoint!! Very convenient, walking distance from major attractions and eateries

Business Friends

10/10

Exceptional

02 May 2026

Andrea

This was a lovely hotel. It was pricey but the location was absolutely amazing. It was very clean and had everything we needed for an overnight trip to Manhattan. Literally right next door to the Hudson Theatre so if you are seeing a show there it is perfect.

Friends

10/10

Exceptional

02 May 2026

Yolina

Great customer service, awesome location and comfortable rooms!

Friends_and_family Friends

6/10

Pleasant

02 May 2026

Noel

Parking available but expensive. Air conditioning was provided by an open window that allow for the busy city noise to be loud and constant.

10/10

Exceptional

02 May 2026

Philip

Th hotel staff are great. Friendly helpful and professional! I always feel welcomed!

10/10

Exceptional

01 May 2026

Crystal

Easy checkin, kind staff

Friends_and_family Family

10/10

Exceptional

01 May 2026

John D

A great location to stay. Very nice hotel and staff.

Partner

10/10

Exceptional

01 May 2026

Judi

Clean functional room in a very convenient location to Times Square
. Excellent staff at the reservation desk, exceptional security and housekeeping services

Friends_and_family Friends

10/10

Exceptional

01 May 2026

Jayna

Very good location right in Times Square great staff

8/10

Excellent

30 Apr 2026

James Van

Easy friendly check in . Our room was very clean , comfortable bed and pillows. The furniture is a little dated but comfortable . Erika at the concierge desk was most helpful and very friendly . She helped us numerous times with a smile and kind demeanor . Trinida who works on Sunday was also quite helpful and kind. The hotel is a great location to theater , dining and transportation . We had a Pleasant visit .

Friends

8/10

Excellent

30 Apr 2026

Catherine

Very easy to around

6/10

Pleasant

29 Apr 2026

Christina

My bed had yellow stains on the sheets. Food crumbs from previous people on floor. Bathroom was pretty clean. Staff was friendly. Room was a little on the warm side and couldn’t seem to get the ac to kick on. Wasn’t horrible but was not very clean

10/10

Exceptional

29 Apr 2026

Charmaine

Great location

10/10

Exceptional

29 Apr 2026

scott

Air conditioning was ok

Family

6/10

Pleasant

29 Apr 2026

Lana

Location is the only thing that will bring me back. But there are so many other competing properties…

Self

4/10

Poor

29 Apr 2026

Nataly

Rooms aren’t clean. Everything in the bathroom was falling apart. The ac didn’t work. I’m

Family_with_children

2/10

Poor

29 Apr 2026

Liza

This has been the worse hotel I have ever stayed in. The location it’s amazing, right in the center of everything. However, I paid extra to have a room with view and received a room without view. The room stink and was dirty. The tub was dirty, the toilet ceramic was broken and I called the hotel and no one did anything. The bed sheet were clean but the comforter looked like it was picked up from the Red Cross. Disgustingly. I hated it here and for 1200$ it’s not worth it. Don’t do it to yourself

Friends

2/10

Poor

29 Apr 2026

Natalie

No air conditioning. Old, rundown furnishings and carpet. Terrifying elevators.

Self

4/10

Poor

27 Apr 2026

Taresa

Booked connecting rooms and called three times before travel to ensure rooms would be connecting due to a need as caregiver for travel companion but on check in I was told I didnt book the rooms that connect. Moved to connecting rooms the next day however they were a downgraded room with no bottled water, coffee maker, or frig. Unable to change thermostat. Rooms too warm. Hairs in both showers. Hotel website lists a restaurant on site however it has been closed for a year. No offer of a partial refund or any compensation for their issues. Would not recommend.

Friends

8/10

Excellent

27 Apr 2026

Adriana

Parking front of the hotel, very good location but the cleaning could be better

Family

6/10

Pleasant

27 Apr 2026

Catrina

We liked the location and the staff was friendly and helpful. The rooms are showing their age with faucets not working correctly. The thermostate was set to 65 but not moving as far as temperature continuing to show 70 degrees. Lots of webs/lint on the entry into the room and missing door pulls. We also did not have enough towels for 4 people. However, that was quickly remedied by housekeeping after our call. Elevators were out of order and caused us to stop at multiple floors with already full elevators.

Family_with_children

6/10

Pleasant

27 Apr 2026

Allegra

Our stay at the property was okay the area and the location was right on point we we’re close to everything and walking distance was at 10 or 15mins to different locations the only disappointing thing was no accommodation for food we had to either eat all the food or throw it away before returning to hotel

Family_with_children

8/10

Excellent

27 Apr 2026

HECTOR ORTEGA

The hotel was a nice and clean the bar attached to the hotel could have stayed open but it was closed most of the time we were there. The rooms were nice and cleaned but the furniture could be upgraded the desk had broken drawers.

Family

4/10

Poor

26 Apr 2026

Alicia

Air conditioning didn’t work in the room. We contacted them and waited until midnight and then went to sleep. The next day they said they would fix it while we were gone. When we came back, they said they fixed it. The following day we had a knock on the door of workers to fix it. It was never fixed.

Family

8/10

Excellent

26 Apr 2026

Pablo

Property had great location hallways outdated room nice

Friends

6/10

Pleasant

26 Apr 2026

Christine

The location is fabulous but the hotel itself is average at best. There are no coffee makers or refrigerators on the room, the hotel staff gave conflicting information. There was no restaurant open.

Family

4/10

Poor

26 Apr 2026

Maryame

No heat , no clean towels every day

10/10

Exceptional

25 Apr 2026

Daniel

check in to check out was seamlesss and wonderful. past reviews complaining about elevator wait time...? did not experience that even on a high floor. nice quiet sleep. wonderful time. will be back again.

Business Friends

8/10

Excellent

25 Apr 2026

Terri

Ok stay. Beds comfortable. Room could have been updated and cleaner. We were’t in the hotel except to sleep. Great location.

8/10

Excellent

25 Apr 2026

Daranee

You have to request a refrigerator and the building was still set to heat so you couldn’t adjust the thermostat. We had to open the window.

6/10

Pleasant

24 Apr 2026

Courtney

The rooms are very outdated. However, if you need a decent room at an affordable price this def will be it! Very close to everything in times square

Family

10/10

Exceptional

23 Apr 2026

denise

Room was very clean. The areas was perfect for sightseeing. Easy walk to great places.

Friends_and_family Family

8/10

Excellent

22 Apr 2026

Gregory

Great location

Partner

6/10

Pleasant

22 Apr 2026

David

Great staff

Family_with_children

6/10

Pleasant

22 Apr 2026

Diane

The hotel location was great. Would have been more enjoyable if there was at least a coffee shop in the restaurant.

Friends_and_family Friends

6/10

Pleasant

22 Apr 2026

Brinia

Air conditioning did not work

Family

10/10

Exceptional

22 Apr 2026

Scotty Ray

Couldn't ask for a more convenient perfect location.

Friends

4/10

Poor

21 Apr 2026

Samira

The air conditioning unit was malfunctioning, maintaining a room temperature of 80 degrees. SO HOT. The window was broken remaining open, and despite multiple requests to the front desk for assistance, no one arrived. We had to keep calling and calling. Furthermore, housekeeping only visited the room once.

Family

6/10

Pleasant

21 Apr 2026

Stacy

Room was clean but furniture was old. Wallpaper peeling in places, shower handle fell off…tub drained slow when showering( yes it was open). View was not as promised and we paid extra!! Beds were comfortable and location was good.

8/10

Excellent

21 Apr 2026

Maria

The door man and bell hop were very helpful and very kind! The front desk was not very welcoming and seemed bothered when we were checking in and out. The cleaning lady who was cleaning the bathroom by check in was the rudest! We were changing due to our rooms not being ready yet and she told us we had to exit the bathroom now due to her needing to clean it. She was standing by the door just watching us and rushing us the entire time. She made us not want to stay here ever again. The rooms were semi clean. We found an old dried contact in the shower, so made it seem like the bathroom wasn’t properly clean before we checked in.

Family

10/10

Exceptional

21 Apr 2026

John

Self

10/10

Exceptional

20 Apr 2026

Quayshawn

💪

2/10

Poor

20 Apr 2026

Nadine

The bed wasn’t queen size it was smaller I asked them to fix that they refused to do and the AC was not good in the room

Friends

8/10

Excellent

20 Apr 2026

Michael

Family_with_children

10/10

Exceptional

19 Apr 2026

Jessica

Everything was great! No complaints.

Family

8/10

Excellent

19 Apr 2026

GUSTAVO

Ubicación excelente, personal excelente, limpieza excelente y lo único que a nuestro parecer le faltaría sería una actualización pues había algunas cosas rotas o que faltaban y le pondríamos un frigobar, pero fuera de eso todo muy bueno.
Nosotros hicimos el check out el
domingo a las 11 y había una encargada bilingüe (inglés - español) que nos atendió excelente solucionando un inconveniente en 2 segundos.
Lo Recomendamos.

Family_with_children

8/10

Excellent

19 Apr 2026

Angela

Clean and very convenient to the local sites and theaters. Staff was very friendly and helpful. I would recommend this to anyone wanting a fun weekend in NYC.

Family

2/10

Poor

19 Apr 2026

Liel

Our stay in New York left us with mixed feelings
The only positive aspect was the location
The hotel is very close to Times Square, which was convenient and central
Unfortunately, the experience was very disappointing
We arrived at 2:00 AM after a long flight and were told there was no room available, even though we had booked and paid in advance
We were sent to another hotel in the middle of the night, which was extremely frustrating
The next day, we were told to return in the morning, but the room was still not ready
During our stay, the staff was not friendly or helpful
On Friday evening, there was no hot water, so we couldn’t shower
We contacted the front desk, but received no real assistance, only a general explanation
To make matters worse, staff members mocked my accent when I tried to communicate, which was disrespectful and unacceptable
Overall, this experience did not meet basic expectations and I would not recommend staying here.

Family

8/10

Excellent

19 Apr 2026

Great location and hotel is similar to those in that part of NYC

Family_with_children

6/10

Pleasant

19 Apr 2026

Susan

Staff was nice but we did not have hot water for 2 hours on Friday evening. They did compensate me a bit for the inconvenience They also did not clean the room one day and I called for clean towels but we never received them so I had to call them again hours later. Location was good.

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Destiny

Hotel was in a prime location! Close to subway which made it easy to get around the city and center time square! Staff was extremely friendly and helpful with any questions and issues. Would definitely stay here again.

Friends

2/10

Poor

19 Apr 2026

Afsin

The poor attitude at the check-in was unpleasant. This 4pm check-in is a poor service and I am not staying here again. I had to change in the fitness room to go to my meetings after a 10hour flight since they weren't able to find me a room at 2:30pm.
The room and the facility is extremely old and need renovation URGENTLY! No refrigerator in the room just didnt surprise me. Overall bad experience

Self

6/10

Pleasant

18 Apr 2026

Lori

Nice hotel, but not what I was expecting for the price. If there were amenities, I didn't notice any. I paid for a better view, and wasn't really happy with what I got, but that may just be how it goes sometimes. I wouldn't stay here again though. I'm positive I could have gotten a hotel better suited to my tastes, probably at a lower price.

Family

8/10

Excellent

18 Apr 2026

euan

Great location, rooms clean albeit a little outdated.

Partner

10/10

Exceptional

18 Apr 2026

Arthur

AC was a little cold and noisy. Couldn’t find the sweet spot. Parking was expensive where we parked

Partner

6/10

Pleasant

18 Apr 2026

Elena

The air conditioning did not work at all. It was boiling hot in our room the entire time. The shower was nothing more than a trickle and it did not drain.

4/10

Poor

17 Apr 2026

Vanessa

This property was extremely outdated. The tub was clogged, there was no refrigerator in the room I had to call for a replacement. It looked as if a dresser was removed and the walls and carpets were stained and dirty. We had a BALL DROP ROOM so I expected so much more from this property. The sheets were not changed during our 3 night stay just the same sheets bedding made up. To end all while I was watching the NY1 channel I saw where the elevator at this hotel had dropped 2 floors at 8:30am and 7 people were hospitalized. The elevator was shaking that morning when we went to get coffee. There was no signs or indications from the hotel that they had an elevator emergency and to see it on TV was irresponsible. I was very nervous to get on the elevators as we were on the 17th floor. I will not stay at the Marriott Millennium ever again!

Partner

8/10

Excellent

17 Apr 2026

octavio

The Air worked well..

Self

6/10

Pleasant

16 Apr 2026

Larry

Staff was nice and very polite perfect hospitality,I had a standard king for one night basic room decent space ok bed perfect shower pressure and it's in the middle of all the action def worth a stay