Name: Citadines Connect Fifth Avenue - Times Square NY
Address: 15 West 45Th Street, New York, 10036, US

8/10

Excellent

03 Aug 2026

sibel

Danielle at the front desk was friendly and super helpful!

8/10

Excellent

02 Aug 2026

Erin

Property very updated and close to Grand Central. Breakfast was more than grab n go. Very good options. Loved the location. Only thing was the temperature of the room never dropped below 72. We had it set for cool and set for 65, even tried to lower to 60 to see if that would help. It never budged. It was a little warmer in the room for sleeping than we prefer. Staff very helpful! Would consider staying again if air conditioning was improved.

8/10

Excellent

02 Aug 2026

Jordan

Everything was great. Elevators were a little slow. Took a long time to get down.

10/10

Exceptional

02 Aug 2026

Bernardita

I stayed here for 3 days and 2 nights, and it was the best decision. The hotel is really close to Times Square, but you don't hear all the noise at night. The room was perfect for me since I was traveling alone. In fact, if you're traveling solo (especially as a woman), it's a great option. Another thing I really appreciated was that you can leave your luggage before check-in and after check-out, then pick it up whenever you want. I highly recommend this hotel!

10/10

Exceptional

01 Aug 2026

Juliana

Everything was really good but you should have some gluten free option for breakfast.

4/10

Poor

30 Jul 2026

Lisa

Location was very convenient for planned trip. Room was clean and large.
On the downside, check-in was extremely long….with only 2 people in line. The air conditioning in my sleeping room didn’t work properly. In the evening when I couldn’t tolerate it any longer I called reception. No one answered on the first 2 tries. When someone finally did, they responded that maintenance doesn’t work in the evening and didn’t offer to change my room. Of course you get what you pay for it u will not be staying here again even if convenient.

8/10

Excellent

29 Jul 2026

Donna

Clean room and for an overnight was great for the location to broadway shows and time Square.

8/10

Excellent

29 Jul 2026

Kai

Great location, helpful staff. Underserved in the elevator department and breakfast is an absolute disaster.

6/10

Pleasant

28 Jul 2026

kevin

It was not at all clear when I booked that my room was in the basement level The air conditioner was working but I could not adjust the temperature so it was actually cold in the room . The breakfast was pretty bad and the room set up created a huge traffic jam and had no where near enough seating, plus the coffee machine broke down so there was no coffee

6/10

Pleasant

26 Jul 2026

Patrick

Nice room very small lobby and breakfast area

10/10

Exceptional

26 Jul 2026

Hazel

Best hotel... great location, clean and good breakfast, staff is amazing helpful , third time visint them and I'll stay here again in the future !!!

4/10

Poor

26 Jul 2026

Martina

Had to call front desk 3xs the first 2 days , not cold water in shower- air conditioner leaked water on floor 2 times -TVs volume wouldn’t work each time after I turned it off. Banging in the morning due to work being done in the room next door. Elevator (only 2) real slow. Coffee station off 50% of the time. Super small crowded lobby. Staff was nice, they tried.

10/10

Exceptional

20 Jul 2026

Kelli

Great little hotel for what we needed. Great location. Nothing fancy but did the job. Would stay there again.

Family_with_children

10/10

Exceptional

14 Jul 2026

Heidi

I love the place.

Family

6/10

Pleasant

14 Jul 2026

Raul

the best is the location; the rooms are ok; the worst the employee who was in the front desk thursday 9 july at 11,30. unploite and he misslead my taxi

Self

10/10

Exceptional

13 Jul 2026

Jekaterina

Excellent location! The room is a bit small, but the bathroom is a decent size. Very comfortable bed and pillows. Really appreciated coffee and tea at all times!
Basic, but good breakfast that starts at 5.30, which is perfect to start your day early

Family_with_children

10/10

Exceptional

11 Jul 2026

Beth

Clean room, kind staff, nice air conditioning and very family friendly.

Self

6/10

Pleasant

06 Jul 2026

Breisy

Rooms are smaller than the pictures lol

Family_with_children

8/10

Excellent

06 Jul 2026

Julia

Staff was great and accomadating! perfect location in new york very central to everything

Friends

8/10

Excellent

05 Jul 2026

James Son Thanh

This hotel was in a great location! Close to everything I wanted to walk to. Staff was very friendly and helpful. I would definitely come back!

Family

10/10

Exceptional

29 Jun 2026

Ziad

Clean room, friendly staff.

Partner

8/10

Excellent

29 Jun 2026

Darrell

It was clean and convenient.

Self

8/10

Excellent

29 Jun 2026

Simon

Asegurar que la cortina del baño esté siempre limpia y que no tenga un olor mustio causado por compuestos orgánicos volátiles microbianos causados por hongos, bacterias y levaduras.

Partner

10/10

Exceptional

27 Jun 2026

Laurence

All was well.
Only suggestion is provide more seating at breakfast by cleaning off tables and having a larger space for guests to clean off their own.

Partner

6/10

Pleasant

23 Jun 2026

Abe

We initially had a noisy (neighboring bldg's central air conditioning), very claustrophobic and no-view room (601) because we wanted a king-size bed and walk-in shower. Desk person was useless but we complained to Calvin, the manager, and were able to move to 606 (tub) which, for Manhattan, was roomier. Very good blackout shades. Both 01 and 06 rooms are tightly adjacent to an office bldg so minimal sound through walls at night.

However, the sink's one-handled faucet moved from cold to DANGEROUSLY HOT with a micro move of the faucet. No lukewarm setting possible. Don't let kids use on their own. All towels not in place but delivered promptly after phone call.

In lobby, morning buffet grab-and-go okay and coffee, tea and hot chocolate available free all the time. Miscellaneous snacks and bottled drinks such as OJ were reasonably priced. Just two small elevators for 20+ floors so one must be patient.

No doorman so, again, must be patient waving down a taxi whether on Fifth Ave. or hotel's side street. Q32 bus on the avenue will get you to Penn Station.

Partner

10/10

Exceptional

22 Jun 2026

Esperanza

Location was perfect for the Knicks game and Puerto Rican parade.

Friends

8/10

Excellent

22 Jun 2026

Giuliana

The location is the best! Ths staff were very welcomed and helpful!

Family_with_children

8/10

Excellent

21 Jun 2026

Angela

The staff was very kind and helpful . They even shared birthday cake with my grandchildren. Convenient location

Friends_and_family Family

6/10

Pleasant

20 Jun 2026

Heather

I was surprised by the quality of the room and overall experience. I was expecting a nicer accommodation but this is squarely middle of the road. The room was clean but tiny even for a midtown hotel. I booked a king room but got 2 double beds. Everything looked worn. The toilet for instance ran loudly and the air conditioning sounded like it was trying to take flight. The drain plug was lying in the center of the tub. The walls and floors had marks like someone had ridden a bike across them. You can do better for the price.

Self

6/10

Pleasant

19 Jun 2026

Jennifer

The bed was comfortable but 68$ for amenities is crazy.coffee was luke warm at best ,creamer was curdled and breakfast in the morning is all opened food uncovered for the flies.

Friends

10/10

Exceptional

19 Jun 2026

gregory

The room was impeccably clean and modern, staff very nice, quick check in, well located hotel and good value.

Partner

4/10

Poor

18 Jun 2026

Gerardo

The only commendable thing about this place is the staff, they were very nice, very helpful, and with a positive attitude.

However, I will not come back to this hotel. You can get a much better hotel with a few extra dollars. This hotel is small, the rooms are small, only two elevators and sometimes you have to wait for a while.

The photos that I saw in the web page showed rooms with more space, and when you get there you realize that is not the case. Don't recumbent this place at all.

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Kenneth

Clean room, helpful staff. Visited NYC in June, the AC held on strong. If you are looking to do stuff around midtown and lower manhattan this perfect location. Just 2 blocks away from Times Square makes it really easy to find things to do. Most nights when we’re heading back to the hotel we would have to walk 4 blocks (short way) and 3 blocks( the long way) from Times Square which made it really accesible and comfortable to go out and come back from exploring.

Staff kept giving us fresh towels every day, internet was great as I work remotely, breakfast was light but decent; mostly being cereal, pancakes, waffles, cheese(lovely babybels or string cheese), yogurt, an some pastries. There is complimentary coffee, tea, and hot chocolate all day.

Location is amazing, making it really easy to get places, good enough breakfast, great staff, only complain is that building is 20 something floors that only has 2 elevators which you share with staff so expect some waiting time for the elevator to get to you (3 to 12 mins was our experience.

Partner

2/10

Poor

17 Jun 2026

Benjamin

Hotel was extremely hot, only one roll of toilet paper in the room, elevator was a very long wait each time, and only two towels in the room. Thankfully we only had to stay here for one night because our room wouldn't cool down past 77 degrees.

Family_with_children

8/10

Excellent

16 Jun 2026

Jill

This hotel is a great location, especially if you are wanting to see any shows. The rooms are a little small but that is not a problem unless you are planning to stay in your room a lot. The biggest downfall was that there are only two elevators for I believe 18 floors. The one elevator got stuck when we were in it but luckily a worker was with us and was able to get it open after a few minutes.

Family

10/10

Exceptional

16 Jun 2026

Kathleen

Loved it all!

6/10

Pleasant

14 Jun 2026

khawla

The hallway noise level throughout the night was quite disruptive. Conversations, doors opening and closing, and foot traffic could be heard clearly from the room, making it difficult to get a restful night’s sleep.

Self

10/10

Exceptional

14 Jun 2026

Cindy

The room itself was fine - they offer free coffee in the morning. My stay came with a continental breakfast which was probably one of the better ones I’ve seen. I was on the 12th floor which was quiet and i stayed the night Knicks won. It was the people next door arguing at 6am that got me up. Great location, desk staff super nice.

Self

8/10

Excellent

12 Jun 2026

Janet

Clean , very convenient to sites and restaurants and Time Square. Continental breakfast largely sweets and carbs. But loved free coffee and tea 24/7. Older place but good for price at location

Family

10/10

Exceptional

12 Jun 2026

Ruchir

Everything was good! Thanks.

10/10

Exceptional

10 Jun 2026

Marina

Very polite staff. Clean room however on the smaller end.

Friends

6/10

Pleasant

10 Jun 2026

Cybelle

Not mini fridge in the room.
In breakfast no juice of any kind first day either free or for purchase, after that only for purchase.

Location great.

Partner

8/10

Excellent

09 Jun 2026

Wendeliz

Excellent

Family_with_children

10/10

Exceptional

08 Jun 2026

Mark

Wonderful from start to finish! Highly recommend a stay!

Partner

2/10

Poor

08 Jun 2026

Kapil

I am not satisfied for the services provided. As one hour delay checkout charged me 30💲despite I have checkin 2 hours late. Nit recommended

Family_with_children

10/10

Exceptional

06 Jun 2026

Nelson

Clean room, helpful staff, cold ac

Family_with_children

10/10

Exceptional

06 Jun 2026

Yun Sung

Simple clean perfect location friendly staff

Self

10/10

Exceptional

04 Jun 2026

CARLA

Great location, walking distance to many high interest places. The staff was friendly. It was comfortable. Great choice

Family_with_children

10/10

Exceptional

01 Jun 2026

Johanna

Clean property, friendly staff. We loved that the room was carpet free so there was no dust. The bedding was very comfortable.
Breakfast was ok.

Partner

10/10

Exceptional

01 Jun 2026

Valeriya

Great location and service

Self

4/10

Poor

27 May 2026

Eric

The toilet was so close to the shower door you couldn’t sit “properly”

Self

8/10

Excellent

26 May 2026

sasha

Breakfast was just okay…..

Friends_and_family Family

10/10

Exceptional

24 May 2026

Angel

Excellent service, clean and central.

Partner

8/10

Excellent

23 May 2026

Ana

Great location

Partner

10/10

Exceptional

23 May 2026

Libby

Room was clean but very small, hotel is located in a great area both safety and convenience wise. Great affordable hotel for visitors that plan on spending no time besides sleeping and getting ready in.

Friends

10/10

Exceptional

23 May 2026

Justin

This hotel is amazing -clean & affordable ; walking distance to multiple restaurants , St Patrick’s Cathedral , Bryant Park ; free breakfast with pastries/breads/coffee/tea; staff are courteous, professional & very patient despite the busyness of people checking in/out; best part is their free luggage storage downstairs when you check-out ( good the entire day !) so you can still explore NYC without having to bring your heavy luggages all over the city !

Friends

4/10

Poor

23 May 2026

Molly

The room was fine and clean upon arrival. Staff were helpful and friendly. Breakfast was decent- and as expected. Only one elevator worked all weekend which made coming and going time consuming. They did not provide enough towels and did not clean the room. The ac did not work properly and it was a hot weekend so it was uncomfortable. I probably won’t stay there again.

Family

10/10

Exceptional

22 May 2026

Kexing

The room is a bit old, with a loud air conditioner and the shower also made some noises when I first turn them on. But overall I think it’s a decent stay. Nice location. Breakfast included.

Self

6/10

Pleasant

22 May 2026

Murat

One of the two elevators of the hotel has been out of service for as long as a month is unacceptable for a 22 floor building. It takes longer than waiting for a subway train to get on an elevator.

Friends_and_family Family

10/10

Exceptional

21 May 2026

Jennifer

The hotel was

2/10

Poor

20 May 2026

Harry

Not a great property. Spartan rooms, mediocre customer service.

2/10

Poor

20 May 2026

Tommy

Louis at the front desk was very nice. He asked me if the basement room was going to be okay and I said yes not knowing what I was up against. The room was clean and basic. The television didn't work and the hair dryer. If that was it then I'd be okay. BUT the room is next to the ice machine and the cold brew station. FOR two days whilst I was in the room, it was either ice crashing down from the machine, chatter around the cold brew station or the STAFF of six to eight housekeepers talking up a storm. The next am after checking in I reported the TV not working and gave the front desk agent (at 430AM) the hair dryer. And left for the day. Came back at 730PM and the TV was fixed, no hair dryer, but oddly the used wash cloth and bath mat were gone and not replaced. Nor was the bed made. I told Louis that night but no big deal. UNTIL the next day when the Operations manager who has worked there for three weeks said \"JUST SO YOU KNOW\" check out was at 11AM. And I said.......JUST SO YOU KNOW that $400 room and all that above nonsense might not warrant that kinda response. GOTCHA he said. Alrighty then so much for this story cause it meant nothing to him.

Self

8/10

Excellent

19 May 2026

Tina

Need more staff at check in. Took forever. 1 person.

8/10

Excellent

17 May 2026

Julio

Everything was close to hotel. Staff was very friendly. Elevator wasn’t working. Beds were small but overall great are as it’s close to everything.

Family

8/10

Excellent

16 May 2026

Suzann

We had a great stay!

Pros: Location
Close to subways/LIRR
Comfy beds/clean rooms (love that there was no carpet)
Room was big for NYC standards
Friendly staff

Cons: The elevator. Only one was working - we took the stairs several times.
There was no mini fridge in the room - not a big deal but would have been nice to have.
The air conditioning unit wasn't cooling the room beyond 70 degrees (not sure if the temperature was regulated?) and was noisy.

Overall I would recommend staying here - as long as both elevators were working!

Friends

6/10

Pleasant

16 May 2026

Narges

The hotel room was clean, but it was surprisingly very small, much smaller than it looked in the photos. There was no refrigerator in the room, which was quite strange for me. There was also no closet, only four hangers provided for clothes. The breakfast was okay, nothing special.
However, the location was excellent and very convenient. We had easy access to everything, and honestly, it was probably the best location we could have chosen.

Friends

6/10

Pleasant

14 May 2026

Charlie

Only one elevator. It was a problem!

Business

10/10

Exceptional

12 May 2026

Rasul

it was in the walkable location to the main spots.

Friends

6/10

Pleasant

10 May 2026

DEBORA

We stayed 2 nights at the hotel, very well located. The breakfast is weak, but for a quick passage like ours it was okay. Clean environment.

Family_with_children

8/10

Excellent

10 May 2026

McKenna

The room was clean yet small. Our view was of the alley garbage so not great.
Staff was helpful. Location was great for midtown area.

Friends

8/10

Excellent

10 May 2026

Karla

Staff is very friendly and helpful. Best part of our stay. Everything was very clean and the room was small but just perfect for my daughters and I. The issue was that only one elevator worked on our 4 day stay. Having to wait and cram up with many people to avoid having to wait for another was annoying but we got used to it. The breakfast was not great, we ended up avoiding it every morning. Frozen waffles, yogurt, bread, coffee and a type of juice. Overall Great location, walked everywhere and close to subway lines. Air conditioning inside room was amazing and all the shops nearby made it a great stay. I would definitely stay here again if both elevators work next time. Again, staff was amazing and kind. Loved that!

Family

4/10

Poor

06 May 2026

David

On arrival checkin was good. Noted only two elevators for 22 floors and only one working.
Small rooms as expected in NYC.
Breakfast was an experience the very limited, lets say everything to do with breakfast was limited. Boiled eggs came out of a vacuum seal bag that came out of a box. Not enough seating many peaple standing and eating breakfast. No hot food, people where buying from the local shops and adding to the breakfast as it was so disappointing. After breakfast long waits for the one elevator as the cleaning staff took control of it, this was pretty frustrating. People ended up climbing the stairs, not ideal.
The staff where not helpful regarding the cleaning staff taking control the elevator at such a crucial time, or the only toaster that did not work.
Would i book with this company again, we what do you think.

Partner

8/10

Excellent

05 May 2026

Caroline

Room was small but location was good. Appreciated the complimentary breakfast and 24 hr coffee both hot and cold.

Friends_and_family Friends

4/10

Poor

04 May 2026

Francisco

Poor elevator system. Pastries only for breakfast. Not enough seats at the dining area.

10/10

Exceptional

03 May 2026

carina

If you plan to explore around Manhattan, rent this hotel; everything is nearby, and the staff is very friendly.

6/10

Pleasant

01 May 2026

Mark

Citadines Connect is a solid hotel in the heart of Midtown Manhattan. At its current price point, it feels a bit overpriced and not quite a game changer, but at a lower rate it would definitely punch above its weight. Small inconveniences — like the very slow elevator — become more noticeable when paying Midtown premium pricing.

That said, the rooms are exactly as advertised: comfortable, quiet, and well-kept, with a surprisingly good shower. The location is excellent, with tons of food options right outside the door.

The staff was friendly and professional throughout my stay, although they did charge $25 for a one-hour late checkout.

Overall, for a last-minute booking, I was happy with the experience.

Friends

10/10

Exceptional

30 Apr 2026

Duncan

Room was clean and the tiled bathroom was in great shape, although the plumbing fixtures were a bit worn.
Free coffee in the lobby was pretty good compared to many hotels.
The location is what totally makes this place. 2 blocks from grand central. 2 blocks from Theater district. Great food and bar choices all around it.
Basic good room with a 5 star location
Just what we needed.

Partner

6/10

Pleasant

27 Apr 2026

Joanne

There was only one elevator so lines were long up and down. Frustrating and more than maximum # of ppl. No bar soap. Where is light switch for desk light that shines in n ceiling.

Self

2/10

Poor

27 Apr 2026

Crystal

One of the worst experiences I’ve ever had staying at a hotel. They only had one elevator working and we got stuck in the only workin elevator for 1hr and the fire department had to rescue us. Then on top of that we had to take our luggage to the 18th floor!! I would not recommend staying here!

2/10

Poor

27 Apr 2026

Kristin

When I arrived after check-in time, my room wasn't ready so I took a different room. There was no microwave or refrigerator. The room did not look at all like the pictures advertised; it was tiny with barely any space to put my belongings. The security latch on the door was coming out of the door so anyone could've pushed the door open. The soap in the bathroom said \"dish soap.\" Paint was peeling on door frames. The toilet paper wouldn't stay on the holder so it had to sit on the tiny sink counter. We had a wonderful view of a garbage dump alley.

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

zelida

Love how close it was to Times Square. Very nice and clean. The room was a little small for a family of 4.

Family_with_children

6/10

Pleasant

25 Apr 2026

Beth

Probably a good value for family or young adult place but I could use just a bit more creature comforts for adult or business comfort .

Lobby is small but comfortable with a basic continental breakfast. It gets pretty full during peak times . Nice well stocked coffee and tea bar .

22 floors with 2 elevators but 1 was broken the entire week I was there. If you are on the upper floors not feasible to do the stairs with luggage.

Nice beds and linens .
Pretty clean floors and bathroom. Hallways could use more attention .

Not much room in the room for luggage and no closet .

Self

10/10

Exceptional

25 Apr 2026

Enrique

Small but great

Partner

10/10

Exceptional

24 Apr 2026

Steven

Excellent hotel and staff .Hotel is located near everything.Nice cuban restaurant right next door . Continental breakfast provided daily .Nice clean rooms... A few blocks from Grand Central station granting easy access to long island new Jersey and Connecticut would recommend staying here .

Self

4/10

Poor

22 Apr 2026

Isabella

It seems that they either overbooked the hotel or something as I could not check-in until an hour after the check-in time. There were no available rooms apparently and the elevator broke as well. I was given the wrong room key also.

Friends

4/10

Poor

22 Apr 2026

Alicia

They initially tried to put me in a basement room. It was an argument to get a room not in the basement. The room I was then put in only had full size beds.
The room was not super clean nor were the hallways. And the elevator took forever and only one was working.

Self

8/10

Excellent

22 Apr 2026

Jeffrey

No frills hotel. Room wasnt ready at check in which was dissapointing. Staff was however apologetic and it was ready about 45 m later. One of two elevators was down which caused delays. Room was nice and comfortable.

Friends_and_family Friends

10/10

Exceptional

20 Apr 2026

Luke

Prime location, room was as advertised.

4/10

Poor

20 Apr 2026

Jesulyn

Tienen 2 ascensores y solo uno estaba funcionando, teníamos que hacer fila para poder subir. En mi estadía hubo personas que se quedarán encerradas durante 2 horas. El servicio de limpieza a la habitación no fue muy eficiente por el mismo problema de los ascensores. Lo único que me gustó fue la ubicación.

Family

10/10

Exceptional

18 Apr 2026

Sabrina

Good place to stay for a couple of days, the only thing I recommend is to go somewhere else for breakfast!

Family_with_children

10/10

Exceptional

17 Apr 2026

Kellie

Great location, staff was great

8/10

Excellent

16 Apr 2026

Dumitru

AC was not working

10/10

Exceptional

13 Apr 2026

Ritvik

Decent

10/10

Exceptional

13 Apr 2026

Kerri-Anne

You can't beat the location. StarbZ right out the door, Great Japanese restaurant 2 door down.
Room is small and breakfast is just snacks like bars and apple left every-morning on the door knob. I would recommend this place for people visiting the city purely based on location and price.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

donna

Great staff!! Very helpful with restaurant recommendations and site seeing . Location was great! Everything in walking distance

Friends_and_family Family

2/10

Poor

12 Apr 2026

Maria

Everything about this hotel was terrible!!
Pictures are deceitful!
Does not have continental breakfast, it is a lie!
Everything is tiny in this hotel!
And also expedia did not help at all!!

Friends

10/10

Exceptional

11 Apr 2026

MIchael

Yes

Friends_and_family Friends

2/10

Poor

11 Apr 2026

Maria

One of the worst hotels i have ever been, the photos are deceitful, it does not have continental breakfast included, this is a lie, the hotel is a tiny, rooms are tiny, bathroom is tiny, the sink is tiny, the bathtub is tiny, towels are tiny! The attention was not good either and a million things… i woul NOT recommend this hotel

Friends

8/10

Excellent

10 Apr 2026

Elias

Location is the Best !!! Staff was Great. Rooms and cleanliness were average. Looks like they were doing alot of upgrades around hotel.

4/10

Poor

09 Apr 2026

Bar

The area nearby is good but had a lot of noise and after we had problems with the toilet we waited for so long to be fixed

Family